New Casa Caribe by Brightwild- Two-Story Condo Rooftop Pool

Overall, our stay was decent, but there were several issues that affected the experience. The refrigerator wasn’t working when we arrived, although maintenance did come out and fix it fairly quickly, which we appreciated.Communication could have been much better. I had to send multiple messages before receiving responses, as well as after fighting with an automated messaging system that continued to send me the same message. There also were no check-in or check-out instructions provided in our unit. As well as no parking pass available when we arrived, so I had to retrieve one from a vacant unit myself.The listing was also a bit misleading regarding parking. It advertises gated private parking, but in reality, you park in a public lot behind the parking garage.I’ve stayed at this property before, and my first experience was much better. While the maintenance team was helpful once they arrived, I hope these communication and organization issues can be improved for future guests.

Great location!! This was our first trip to Key West with our teenagers. We were in a great location, walking distance to attractions, dining and entertainment. The rental was spacious and supplied dish soap, laundry detergent, etc. The only complaint is we were not made aware of work being done to the pool and with the beach being full of seagrass( within a couple blocks from location), our kids couldn’t enjoy the pool as we had planned during the hottest part of the day. When I contacted customer service I was told this was a HOA maintenance and was offered access to a property towards the other end of Duval which wasn’t feasible for our family. I do appreciate their attempts to compensate for the inconvenience. I felt like it should have been better communicated and reflected in what we paid for property compared to other options with pools available. Overall I would recommend this rental and we had a great time, we will return again with our kids soon!

We loved our stay! Perfect location to Duval Street.

Great condo! Big! Great location!

Excellent communication with the host we asked so many questions and they were quick responses and everything worked out great highly recommend!!