Casona Plaza Hotel Cusco

Localizacao, cafe da manha e quartos muito bons. Chuveiro deixa a desejar. Pouca agua e nao esquenta o suficiente. Reclamamos varias vezes, a recepcao acionava a manutrncao mas é um problema estrutural do hotel.

Hotel muito bem localizado, ótimo atendimento, restaurante muito bom no local e estrutura excelente.

It's ok for a small hotel.

O Hotel está super bem localizado, as instalações são ótimas, os funcionários são super atenciosos e simpáticos, ótimo custo benefício, ótima opção em Cusco. Volto com certeza

The building looks very nice, the rooms and bathrooms are clean, the staff is friendly and they were able to accommodate our request for an early departure and provided an adequate bag breakfast. However, the rooms have absolutely no soundproofing. The door didn't close square to the doorframe and the window looked out onto a hallway with a light on until quite late without a room darkening curtain. This resulted in a bright and loud bedroom space and made it extremely difficult to sleep. Many guests left very early (before 3am) so it was very noisy almost all night long. They also had lost the 2nd key for our room which resulted in a delayed check in and we were ultimately required to leave our key at the front desk, which was a minor annoyance but added to the overall lackluster experience.

Deben mejorar el tema del olor de los sifones de los baños.. En mi habitacion 305 ese olor fetido era terrible.

This hotel was your standard 3-Star accommodation. After staying in Lima for a few days prior my expectation was really high. However this hotel was a bit of a let down. **Cons: * Pretty small space for three guests, * Ants in the bathroom, * Cold room - With only one mid-sized space heater, the room remained cold most of the time. Although we weren't in the room too much due to our packed schedule; it was pretty uncomfortable at night, b/c it was cold outside - Sigh, * The breakfast was pretty one note.. It was good in that it filled our bellies before embarking on our scheduled tours, however nothing fancy. **Pros: *Location, location, location... Guests are literally feet away from the city center, which is one of the main reasons why I booked it, * The staff was awesome.. They were all professional, kind, helpful, & friendly: Royer, Sebastian, Luz, Kevin, & Rosa!!! After being away all day (touring) it felt good to return to such a great staff! Overall... If the listed cons aren't deal breakers for you then I highly recommend this hotel. However, if you're more like me, & prefer to have central air / heat, & not to share your bathroom with ants then by all means book some place different.

Localizacao, cafe da manha e quartos muito bons. Chuveiro deixa a desejar. Pouca agua e nao esquenta o suficiente. Reclamamos varias vezes, a recepcao acionava a manutrncao mas é um problema estrutural do hotel.

Muy bien ubicada, excelente atención del personal. El agua caliente en el baño se iba por momentos, el desayuno fue regular.

Quarto bem limpo, banheiro tambem, chuveiro muito bom a gas e quentinho, cafe da manha bem servido. Atendes bem atenciosos, tive uma ótima experiência. Consegui negociar um check out estendido, tive que pagar um pouco a mais, mas valeu a pena

Staff was very frendly . Hotel and room were clean.

The room has a sun window which gets really bright at night. The safe box is broken and we told the staff but it wasn’t fixed during our stay. The room also has a small window which connects to the bathroom of next door, it shines the light to our room and all noises transferred. Lastly, the hot water for the shower isn’t stable, there was one night which I showered in a bit cold water.

La habitación impecable, el personal muy amable en general todo A1

Servicio muy amable, hotel limpio, agradable ambiente, si los tours eran de madrugada pedíamos el box lunch de desayuno por la noche anterior y nos lo tenían listo para la hora de salida. Todo muy bien!

The building looks very nice, the rooms and bathrooms are clean, the staff is friendly and they were able to accommodate our request for an early departure and provided an adequate bag breakfast. However, the rooms have absolutely no soundproofing. The door didn't close square to the doorframe and the window looked out onto a hallway with a light on until quite late without a room darkening curtain. This resulted in a bright and loud bedroom space and made it extremely difficult to sleep. Many guests left very early (before 3am) so it was very noisy almost all night long. They also had lost the 2nd key for our room which resulted in a delayed check in and we were ultimately required to leave our key at the front desk, which was a minor annoyance but added to the overall lackluster experience.

This hotel was your standard 3-Star accommodation. After staying in Lima for a few days prior my expectation was really high. However this hotel was a bit of a let down. **Cons: * Pretty small space for three guests, * Ants in the bathroom, * Cold room - With only one mid-sized space heater, the room remained cold most of the time. Although we weren't in the room too much due to our packed schedule; it was pretty uncomfortable at night, b/c it was cold outside - Sigh, * The breakfast was pretty one note.. It was good in that it filled our bellies before embarking on our scheduled tours, however nothing fancy. **Pros: *Location, location, location... Guests are literally feet away from the city center, which is one of the main reasons why I booked it, * The staff was awesome.. They were all professional, kind, helpful, & friendly: Royer, Sebastian, Luz, Kevin, & Rosa!!! After being away all day (touring) it felt good to return to such a great staff! Overall... If the listed cons aren't deal breakers for you then I highly recommend this hotel. However, if you're more like me, & prefer to have central air / heat, & not to share your bathroom with ants then by all means book some place different.

Todo fue excelente, la habitación amplia y cómoda, incluso tenía una pequeña terraza para salir a leer o tomar una bebida Desayuno variado, sabroso y puntual. En recepción nos ayudaron con cualquier duda, si teníamos que salir de madrugada y aún no había desayuno, nos preparaban box lunch para el camino! El hotel es bonito y está en una zona excelente, a solo un par de calles de la plaza de armas, una gran variedad de restaurantes, tiendas, bares y demás, caminando.

Nice room nice receptionist recommend

Quarto muito bom, porém tem muita claridade. Equipe muito atenciosa e café da manhã bom.

Proche de la place centrale, à deux rue du centre , tranquille, confortable, personnel sympathique, pas de fenêtre extérieur dans la chambre familiale, c’est le seul point négatif mais on n’est pas passé du temps à l’hôtel en réalité. Propre. Ils nous ont préparé un petit déjeuner simple pour les excursions à 6h.

The room has a sun window which gets really bright at night. The safe box is broken and we told the staff but it wasn’t fixed during our stay. The room also has a small window which connects to the bathroom of next door, it shines the light to our room and all noises transferred. Lastly, the hot water for the shower isn’t stable, there was one night which I showered in a bit cold water.

It's ok for a small hotel.

We stayed 3 different times during our time in Cusco. Each stay was in a different room. All were good. Little to no street noise.

Bonne localisation mais malheureusement dans une rue de bars et discothèques. Musique et bruit exterieur par conséquent jusqu'au petit matin. Buffet de petit déjeuner qui mériterait d'être plus exhaustif. Personnel tres aimable et seviable et tres disponible.

The building looks very nice, the rooms and bathrooms are clean, the staff is friendly and they were able to accommodate our request for an early departure and provided an adequate bag breakfast. However, the rooms have absolutely no soundproofing. The door didn't close square to the doorframe and the window looked out onto a hallway with a light on until quite late without a room darkening curtain. This resulted in a bright and loud bedroom space and made it extremely difficult to sleep. Many guests left very early (before 3am) so it was very noisy almost all night long. They also had lost the 2nd key for our room which resulted in a delayed check in and we were ultimately required to leave our key at the front desk, which was a minor annoyance but added to the overall lackluster experience.

It was a perfect location. And the staff was the best from all the hotels we stayed over at Peru. Super friendly and helpful!

Excelente atención del personal

Viajamos en pareja y fue una estancia muy agradable, el hotel esta muy cerca de plaza de armas, además tiene cerca buenos restaurantes. Lo que más nos gustó fue el excelente servicio de parte de los recepcionistas Sebastián, Royer, Kevin y Luz ya que nos apoyaron mucho en contrataciones de tours, restaurantes o tips de la ciudad de Cusco. Sin duda volvería a hospedarme.

This hotel was amazing! Clean, the staff was amazing and they were very kind to me.

Quarto bem limpo, banheiro tambem, chuveiro muito bom a gas e quentinho, cafe da manha bem servido. Atendes bem atenciosos, tive uma ótima experiência. Consegui negociar um check out estendido, tive que pagar um pouco a mais, mas valeu a pena

The room has a sun window which gets really bright at night. The safe box is broken and we told the staff but it wasn’t fixed during our stay. The room also has a small window which connects to the bathroom of next door, it shines the light to our room and all noises transferred. Lastly, the hot water for the shower isn’t stable, there was one night which I showered in a bit cold water.

Limited access to pick you up, I been poisoned in them restaurant than they don’t have a kitchen, bring in the food for some where else, they charge me for the poisoned food plus a fee for pay with credit card, plus I didn’t request service in the room with my DND privacy sign they went thru my room and some body took my super charger cube than I left in the outlet. Staff horrendous no solution, no empathy. Please don’t waste your money in this place, ruin my vacation with the poisoned food.

Excelente personal

Servicio muy amable, hotel limpio, agradable ambiente, si los tours eran de madrugada pedíamos el box lunch de desayuno por la noche anterior y nos lo tenían listo para la hora de salida. Todo muy bien!

It was a perfect location. And the staff was the best from all the hotels we stayed over at Peru. Super friendly and helpful!

O hotel é excelente em vários aspectos, destaco a localização privilegiada, próximo ao principal ponto de Cusco, que é a Praça das Armas, mas nao fica na muvuca, a rua é pouco movimentada e segura. Atendimento muito hospitaleiro, café da manhã bom e com box lunch, para os dias que os passeios saem na madrugada. Hotel no geral aconchegante, quartos espaçosos e com água com boa pressão e quentinha. Uma escolha excelente de hospedagem em Cusco.

Todo fue excelente, la habitación amplia y cómoda, incluso tenía una pequeña terraza para salir a leer o tomar una bebida Desayuno variado, sabroso y puntual. En recepción nos ayudaron con cualquier duda, si teníamos que salir de madrugada y aún no había desayuno, nos preparaban box lunch para el camino! El hotel es bonito y está en una zona excelente, a solo un par de calles de la plaza de armas, una gran variedad de restaurantes, tiendas, bares y demás, caminando.

Great location and clean

Proche de la place centrale, à deux rue du centre , tranquille, confortable, personnel sympathique, pas de fenêtre extérieur dans la chambre familiale, c’est le seul point négatif mais on n’est pas passé du temps à l’hôtel en réalité. Propre. Ils nous ont préparé un petit déjeuner simple pour les excursions à 6h.

Viajamos en pareja y fue una estancia muy agradable, el hotel esta muy cerca de plaza de armas, además tiene cerca buenos restaurantes. Lo que más nos gustó fue el excelente servicio de parte de los recepcionistas Sebastián, Royer, Kevin y Luz ya que nos apoyaron mucho en contrataciones de tours, restaurantes o tips de la ciudad de Cusco. Sin duda volvería a hospedarme.

Excelente custo benefício, super bem localizado

Great location! Walking distance to the mayor plaza! Staff extremely friendly and knowledgeable!

O Hotel está super bem localizado, as instalações são ótimas, os funcionários são super atenciosos e simpáticos, ótimo custo benefício, ótima opção em Cusco. Volto com certeza

Bonne localisation mais malheureusement dans une rue de bars et discothèques. Musique et bruit exterieur par conséquent jusqu'au petit matin. Buffet de petit déjeuner qui mériterait d'être plus exhaustif. Personnel tres aimable et seviable et tres disponible.

This hotel was your standard 3-Star accommodation. After staying in Lima for a few days prior my expectation was really high. However this hotel was a bit of a let down. **Cons: * Pretty small space for three guests, * Ants in the bathroom, * Cold room - With only one mid-sized space heater, the room remained cold most of the time. Although we weren't in the room too much due to our packed schedule; it was pretty uncomfortable at night, b/c it was cold outside - Sigh, * The breakfast was pretty one note.. It was good in that it filled our bellies before embarking on our scheduled tours, however nothing fancy. **Pros: *Location, location, location... Guests are literally feet away from the city center, which is one of the main reasons why I booked it, * The staff was awesome.. They were all professional, kind, helpful, & friendly: Royer, Sebastian, Luz, Kevin, & Rosa!!! After being away all day (touring) it felt good to return to such a great staff! Overall... If the listed cons aren't deal breakers for you then I highly recommend this hotel. However, if you're more like me, & prefer to have central air / heat, & not to share your bathroom with ants then by all means book some place different.

O hotel é excelente em vários aspectos, destaco a localização privilegiada, próximo ao principal ponto de Cusco, que é a Praça das Armas, mas nao fica na muvuca, a rua é pouco movimentada e segura. Atendimento muito hospitaleiro, café da manhã bom e com box lunch, para os dias que os passeios saem na madrugada. Hotel no geral aconchegante, quartos espaçosos e com água com boa pressão e quentinha. Uma escolha excelente de hospedagem em Cusco.

Localizacao, cafe da manha e quartos muito bons. Chuveiro deixa a desejar. Pouca agua e nao esquenta o suficiente. Reclamamos varias vezes, a recepcao acionava a manutrncao mas é um problema estrutural do hotel.

Todo fue excelente, la habitación amplia y cómoda, incluso tenía una pequeña terraza para salir a leer o tomar una bebida Desayuno variado, sabroso y puntual. En recepción nos ayudaron con cualquier duda, si teníamos que salir de madrugada y aún no había desayuno, nos preparaban box lunch para el camino! El hotel es bonito y está en una zona excelente, a solo un par de calles de la plaza de armas, una gran variedad de restaurantes, tiendas, bares y demás, caminando.

Proche de la place centrale, à deux rue du centre , tranquille, confortable, personnel sympathique, pas de fenêtre extérieur dans la chambre familiale, c’est le seul point négatif mais on n’est pas passé du temps à l’hôtel en réalité. Propre. Ils nous ont préparé un petit déjeuner simple pour les excursions à 6h.

Muy bien ubicada, excelente atención del personal. El agua caliente en el baño se iba por momentos, el desayuno fue regular.

Quarto bem limpo, banheiro tambem, chuveiro muito bom a gas e quentinho, cafe da manha bem servido. Atendes bem atenciosos, tive uma ótima experiência. Consegui negociar um check out estendido, tive que pagar um pouco a mais, mas valeu a pena

Buen desayuno

Servicio muy amable, hotel limpio, agradable ambiente, si los tours eran de madrugada pedíamos el box lunch de desayuno por la noche anterior y nos lo tenían listo para la hora de salida. Todo muy bien!

Bonne localisation mais malheureusement dans une rue de bars et discothèques. Musique et bruit exterieur par conséquent jusqu'au petit matin. Buffet de petit déjeuner qui mériterait d'être plus exhaustif. Personnel tres aimable et seviable et tres disponible.