Montenegro Lodge

Muy lindo. Solo pude quedarme una noche por el cronograma de mi viaje Volvería sin dudas

This was an extremely unpleasant place to stay. The rooms had a stale, lingering smell, and the bathroom reeked of sewage. The outdoor pool was out of service with no explanation, and it looked like it had been that way for quite some time. The indoor pool was poorly lit to the point where it was difficult to even find your way around, everything felt dark and neglected. Hot water would cut out for long periods, and the heater in the room made constant, disruptive noise. Requests for assistance were ignored, with staff rarely showing up when needed. Breakfast was shockingly inadequate, portions were minimal (at one point, just a couple of kiwi slices shared among many guests), and there was no variety to speak of. Overall, the experience was dreadful. I felt uncomfortable and uneasy throughout my stay and was simply counting down the time until I could leave. I would not recommend this place to anyone.

Our experience at this property was unfortunately far below expectations, and I’ll be seeking reimbursement due to multiple issues throughout our stay. By Day 2, we had no Wi-Fi, no lighting on the stairway, and the elevators were completely out of order, creating major health and safety concerns. I booked the Penthouse Suite specifically for the jacuzzi, yet the boiler system failed — only two minutes of hot water followed by ten minutes of cold. Completely unacceptable for a premium room. The keycard system constantly malfunctioned — sometimes it worked, other times it wouldn’t register at all. The breakfast was always served cold, and the restaurant dinner was inedible. We ordered chicken which was undercooked and unsafe to eat. When I raised this with the waitress, she insisted it was “cooked that way” and refused to even check it herself, as well as denying a refund. This stay was extremely disappointing and not reflective of the standard the hotel advertises. I hope management takes these concerns seriously and provides an appropriate resolution.

Tudo muito limpo! Café da manhã maravilhoso e vista DESLUMBRANTE

The only reason I’m giving this place two stars is because of the condition and appearance of the accommodation itself – it looked quite nice. Unfortunately, the service did not match the price at all. We received no help or useful information during our stay. There were stink bugs all over the room when we arrived, and we had to start by removing them ourselves. Breakfast was delayed, and the only explanation we got was to “wait.” The pool was very cold, making it hard to enjoy. We had booked a slightly more expensive room with a kitchen, but there were only two glasses available – you would expect at least a few more basic items. Parking was also poorly organized; you have to park on a slope if there’s space. On the positive side, the view of the mountains was really beautiful.