Hotel Royal Luzern

Beautifully appointed, walking distance to lake promenade & downtown. Clean, spacious & meticulously cared for. Breakfast @35Francs overpriced. No cocktail lounge staff available thus closed during stay and there weren’t any immediate options close by.

Great views from our room in the corner of the historic building. The rooms were fine, public area pleasant. But nobody much stayed around as no dinner was available. Long hilly walk to town centre, so we drove. Nothing much in the vicinity of the hotel. Parking was expensive

From check-in and throughout the whole stay the service was excellent, friendly and attentive but without being overbearing. The views over the town and lake were wonderful, both from our room and the public terrace. It is walkable from the train station but be aware it is up quite a steep hill so using a taxi to get there may be useful, though consider Uber as they're half the price of the regular taxis. Location is great for getting around Lucerne with public transport a short 5-minute walk from the main road at the bottom of the hill from the hotel. Room was large, comfortable and clean but oddly ours didn't have a wardrobe and just 3 wall hooks, which wasn't a problem for us as only there 2 nights but maybe something worth checking if staying there longer and need wardrobe space.

The desk, when he heard us discussing how nice a glass of wine, offered to open the bar and provided us both wine and beer. The staff was very welcoming and supportive. Also, the facility, while very “experienced” was very well maintained. Great view from the individual patio,

Great views of lake Luzern from beautiful terrace. Great staff, clean but small room(normal).

Quaint Hotel with a beautiful lobby and friendly staff. The view from our 4th floor room was absolutely stunning! The rooms are a bit dated and basic so I highly recommend rooms with the lake view. We were here during Eurocup and they had the games on a very large screen, ready with the beer and wine!

We were blessed with a room that had a balcony and a window. We had a spectacular view of the mountains and the lake. We had dinner at the hotel the first night and Rarish our waiter was excellent. The only thing missing is it had no breakfast included. This is why I gave it a 4 stars.

This is a lovely place to stay with our room having a view of the lake. The staff were very nice and welcoming. The only negative, I would say was the variety of food on the menu was not very extensive leaving us to find somewhere else to dine. However this did not take away from how lovely the hotel was.

Fint oitel med god beliggenhet. 200 m til bussholdeplass med mnge avganger inn til sentrum. Gratis bilett med buss via hotellet.. Dyr og middles frokost (25 euro). Dyr parkering 35 euro pr dag.

Very nice old building, well maintained. Beautiful balcony view overlooking the lake and city. Staff very helpful and friendly. Cost to park vehicle very expensive.

Great staff and the rooms are nice and clean. The hotel does not have AC and it was a very hot week. It is also on a steep hill which may case problems for those with limited mobility

Great views of lake Luzern from beautiful terrace. Great staff, clean but small room(normal).

Amazing view of the lake from my room. Hotel was very clean and charming. Arad was very helpful. He provided a lot of valuable information. For example, when you pay for the city taxes, you can also ride the city bus for free. He was very hospitable. The city is clean and absolutely beautiful We had a wonderful stay!

Historic feel and look, clean, very friendly staff.

Very nice hotel facing the lake. Comfortable bed. Clean. Breakfast a little expensive for continental breakfast. Staffs are very friendly and helpful.

Beautiful property, fantastic view over the lake from our room’s balcony, very friendly and helpful front desk, nice room.

Das beste war das Lächeln und die Begrüssung am Frühstücksbuffet und das Frühstück war auch OK. Lieblose Zimmereinrichtung mit Teppich und zufällig scheinenden Möbel - sauber war es, bis auf die obligaten Kalksteinspuren an der Duschtrennwand. Kein Safe, kein Kühlschrank… wir habe für zwei Nächte und zwei Personen knapp CHF 760.- plus Taxe bezahlt, was definitiv zu viel ist für den Standard. Die Lage und Aussicht sind sehr gut.

The front desk worker Arad was extremely helpful and kind! He gave us recommendations and helped us prolong our stay an extra night with ease. Really wonderful customer service. Also, the room was clean, with a beautiful view! But back to Arad, whatever he’s making, it’s not enough! Give this man a raise!!

The location is at the further east end from the old town. Room is clean and the staff is friendly. They gave me a room with the lake view. This is a nice place for a solo traveler.

Leider war das Zimmer stark renovierungs bedürftig (Schimmel, verfaulte Unterseite der Badezimmertür…). Das Personal war sehr freundlich

The hotel was a short walk from the train station and only 10-15 min to St. Leo Church, Old Town, Chapel Bridge. Very convenient. With the Expedia reservation, we were given a street view room so for 30 CHF we upgraded our room to lake view which was nice. We were not happy with the room itself. Small. No furniture except for a little chair in front of a built in desk. Little tiny shelves on both sides of bed are used as night stands. Bathroom ridiculously small with one small shelf behind the toilet. No soap dish or places to hang your wash cloth or towel. I had to put my shampoo and other bath items on the floor outside of the small shower stall. Unless other rooms do not have these issues, We would not recommend this property. Note too that four other Expedia properties in Switzerland gave us a lake view not charging us an up charge as Hotel Royal Luzern did to us.

I’ll start by saying the staff were all friendly and helpful, very likeable people. The room we had was on the 4th floor on a corner facing the lake so having a panoramic view was pretty amazing and the small balcony to sit on was quite pleasant. The views of the lake and mountains were a delight. The bathroom was updated and well thought out. The main part of the room was roomy but dated and had some design issues that need rethinking. The bed is a split king meaning two twins shoved together but keeping them together was a challenge. Near the bed is an old style radiant heater that is large and takes up quite a bit of space and a mini fridge was placed in front of it which made no sense. The fridge would have fit better under the desk in the far corner but for some reason there was zero electrical plugins where that desk was so that would have been a problem there too. The coffee maker was place on that desk but needed to be moved somewhere to use due to the lack of an outlet for it at that desk. A large armoire took up an entire wall which was needed due to there being no closet and another table with sitting chair took up the remaining space. Overall a disfunctional room design and it lacked charm and the updating that was done for the bathroom. I recommend a remodeling of that room. We did the breakfast once and honestly while the food was decent, it was was not included with the room and was quite expensive. Convenient but not a good value for a basic selection.

We were there during a serious heat wave and the rooms were unbearably hot. The staff was pleasant and breakfast good, but ventilation in the entire building needs attention.

Lovey hotel in quiet area yet only a short walk along the lake to town. Staff really friendly and helpful. Our room on 4th floor was amazing. Spacious with amazing views over lake and mountains

Ventilation was non-existent without a little air cooler. Beautiful view, and pleasant staff. Could benefit from some AC.

Amazing room with a view. Comfortable beds, immaculate bathroom

Overall we had a fine stay here. There are few things to note before booking that we wish we knew. Firstly the property is up a hill and about 7 min walk from the bus stop. In the heat it’s not the easiest walk (especially with luggage). The property is quite old, there is no air conditioning, and it seems no updates have been done since original construction. Our room was small and without basic amenities we expected for the price (no fridge, coffee/tea, safe for belongings). The bed and pillows were not comfortable. The walls are thin and you can hear everything happening in the hall and neighbouring rooms. The one upside was the staff were very nice and accommodating. Thankfully they were able to find us a fan for the room given the extreme heat. We would not be keen to stay here again but if you are low maintenance it would probably be fine for a short stay.

Great views, and some really nice staff. Reasonably priced. Hotel was quite dated, rooms in need of some modernising. No air conditioning.

The view from this hotel is amazing! The location is not the best and it is up a steep hill so if you are travelling with luggage it is not ideal. It was SO loud in the room. We could hear everything from the rooms around us…we could even hear someone coughing in their room.

Muy estrecha las habitaciónes

It was a nice room with a good bed. The entrance to the hotel tries to be very classy, but the service doesn't live up to the attempt. Service is not particularly good, we asked for more coffee pods but never received them. The main reason to get this hotel is the view from the balcony, which does make up for price and issue the hotel has.

Very pretty hotel with nice view of the lake. Staff was very helpful and friendly.

The hotel was really nice, but the reception is only open til 5pm. And the hotel feels very empty, I’m not sure I would stay there as a solo traveller. Also they didn’t open the kitchen for breakfast, they did provide croissants but nothing to have them with like butter, Jam etc so they were quite dry. The hotel is in a good area, near the lake & a nice swimming spot. Maybe not good for someone who isn’t able to walk far, as it is up a hill and about a 20 minute walk from the centre.

Historic feel and look, clean, very friendly staff.

We absolutely LOVED our stay here. Bangin, the front office manager, was absolutely wonderful, super friendly and helpful, as was all the staff.

Spectacular view of Lake Lucerne from the room and great breakfast. Bangin made us feel very welcome and we had a wonderful stay.

Firstly, the staff were excellent and this review does not reflect on them. The hotel was like it was out of "The Shining". After 6pm there were no staff at all in the entire building and music was playing on empty corridors. Very spooky. The restaurant was closed, there was no bar, there was no breakfast other than some croissants and coffee. The rooms were basic and sparse,however the view was magnificient. Location was good just a short bus journey of 15 min walk into town. It desperately needs life injecting into it with a bar, 24/7 staff , a restaurant etc etc. We won't stay again until that changes.

Staff was excellent at reception. Site was deceiving

Had a wonderful experience at the hotel! The hotel manager, Bangin, was extremely kind, helpful, and very hospitable. The property is on a hill (10 min drive from train station) with a beautiful view of the lake.

The front desk worker Arad was extremely helpful and kind! He gave us recommendations and helped us prolong our stay an extra night with ease. Really wonderful customer service. Also, the room was clean, with a beautiful view! But back to Arad, whatever he’s making, it’s not enough! Give this man a raise!!

Nice stay. Nice view from hotel balcony of the lake. 15/20 mins from train station.

Amazing stay, great value for money and possible the best view of Luzern! Just to note that there is a slope up to the hotel so for those with big luggages, Uber from the train station is about CHF11, so all good given that the hotel offers so much more than that! Highly recommend.

From check-in and throughout the whole stay the service was excellent, friendly and attentive but without being overbearing. The views over the town and lake were wonderful, both from our room and the public terrace. It is walkable from the train station but be aware it is up quite a steep hill so using a taxi to get there may be useful, though consider Uber as they're half the price of the regular taxis. Location is great for getting around Lucerne with public transport a short 5-minute walk from the main road at the bottom of the hill from the hotel. Room was large, comfortable and clean but oddly ours didn't have a wardrobe and just 3 wall hooks, which wasn't a problem for us as only there 2 nights but maybe something worth checking if staying there longer and need wardrobe space.

Be ready to hike up a big hill to get to the hotel, no a/c

The hotel is clean and has a great views, but their front desk staff makes it exceptional! Very friendly and eager to help, took time to explain the navigation and gave restaurant suggestions.

Overall it was fine. Evening staff was just okay the nights we were there. No breakfast included, and it was close to 30 euros per person if we did, which seems high. A little difficult to walk to as it's uphill and several steps. But overall it was fine.

This is a lovely hotel with great views of the lake. It may be difficult to find and walking to it with suitcases would be hard. We stayed in the triple room. It is a small space but worked fine for us. It tales just a few minutes to reach the main train station.

A little way from the hub, but still well located, accessible by bus. Well appointed rooms. Staff friendly and good humour though seemed a little stretched at times, especially at breakfast to have enough food, crockery etc as needed. Overall good value for money.

The view from this hotel is amazing! The location is not the best and it is up a steep hill so if you are travelling with luggage it is not ideal. It was SO loud in the room. We could hear everything from the rooms around us…we could even hear someone coughing in their room.

Great hotel with the breathtaking view of the lake. Great staff, clean, in a quiet yet center location. Wry close proximity to the train station. Walkable distance. Loved it and highly recommended.

I’ll start by saying the staff were all friendly and helpful, very likeable people. The room we had was on the 4th floor on a corner facing the lake so having a panoramic view was pretty amazing and the small balcony to sit on was quite pleasant. The views of the lake and mountains were a delight. The bathroom was updated and well thought out. The main part of the room was roomy but dated and had some design issues that need rethinking. The bed is a split king meaning two twins shoved together but keeping them together was a challenge. Near the bed is an old style radiant heater that is large and takes up quite a bit of space and a mini fridge was placed in front of it which made no sense. The fridge would have fit better under the desk in the far corner but for some reason there was zero electrical plugins where that desk was so that would have been a problem there too. The coffee maker was place on that desk but needed to be moved somewhere to use due to the lack of an outlet for it at that desk. A large armoire took up an entire wall which was needed due to there being no closet and another table with sitting chair took up the remaining space. Overall a disfunctional room design and it lacked charm and the updating that was done for the bathroom. I recommend a remodeling of that room. We did the breakfast once and honestly while the food was decent, it was was not included with the room and was quite expensive. Convenient but not a good value for a basic selection.

Beautifully appointed, walking distance to lake promenade & downtown. Clean, spacious & meticulously cared for. Breakfast @35Francs overpriced. No cocktail lounge staff available thus closed during stay and there weren’t any immediate options close by.

Great views from our room in the corner of the historic building. The rooms were fine, public area pleasant. But nobody much stayed around as no dinner was available. Long hilly walk to town centre, so we drove. Nothing much in the vicinity of the hotel. Parking was expensive

The hotel room was very good, clean and adequate space with a wonderful view. Location was good though required walking up hill to access if no car. The walk from the city is very doable and pleasant on the tree lined path. Transportation voucher a big plus. The breakfast was not good. Very poor selections. No tea or coffee in the morning offered except if you got the breakfast buffet. Charge for a coffee machine in the room.

Overall it was fine. Evening staff was just okay the nights we were there. No breakfast included, and it was close to 30 euros per person if we did, which seems high. A little difficult to walk to as it's uphill and several steps. But overall it was fine.

Spectacular view of Lake Lucerne from the room and great breakfast. Bangin made us feel very welcome and we had a wonderful stay.

Firstly, the staff were excellent and this review does not reflect on them. The hotel was like it was out of "The Shining". After 6pm there were no staff at all in the entire building and music was playing on empty corridors. Very spooky. The restaurant was closed, there was no bar, there was no breakfast other than some croissants and coffee. The rooms were basic and sparse,however the view was magnificient. Location was good just a short bus journey of 15 min walk into town. It desperately needs life injecting into it with a bar, 24/7 staff , a restaurant etc etc. We won't stay again until that changes.

Very nice hotel facing the lake. Comfortable bed. Clean. Breakfast a little expensive for continental breakfast. Staffs are very friendly and helpful.

We were blessed with a room that had a balcony and a window. We had a spectacular view of the mountains and the lake. We had dinner at the hotel the first night and Rarish our waiter was excellent. The only thing missing is it had no breakfast included. This is why I gave it a 4 stars.

This is a lovely place to stay with our room having a view of the lake. The staff were very nice and welcoming. The only negative, I would say was the variety of food on the menu was not very extensive leaving us to find somewhere else to dine. However this did not take away from how lovely the hotel was.