Is parking available at the property?

Yes, free valet parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are not allowed at this property, but service animals are exempt.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Are airport shuttle services available?

Yes, a roundtrip airport shuttle is available for a surcharge of USD 50 per vehicle (one-way, maximum occupancy 4). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the property offer?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas.

Where is the property located in relation to key landmarks?

Located in Amman (Al Abdali), the hotel is within a 15-minute walk of Abdali Mall and Abdali Boulevard, and is 1.5 mi (2.5 km) from Rainbow Street and 1.8 mi (2.9 km) from Amman Roman Theater.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.

What are the hotel's policies for guests staying with children?

Up to 2 children aged 5 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 25.0 per day, and connecting/adjoining rooms are available upon request, subject to availability.

Kaya Hotel Amman - 4 Star Stay in Jordan

What guests think

Travellers consistently highlight warm, attentive service at Kaya Hotel Amman, with staff frequently going above and beyond for transport arrangements and practical help, making many stays feel easy and welcoming across short visits, longer trips, and return stopovers.

Rooms are generally modern and comfortable—often spacious suites—but some guests report small bathrooms, hard or short beds, noise from events or equipment, thin walls, and occasional maintenance or amenity gaps. Facilities draw praise for the spa with sauna and jacuzzi. The location is convenient for central Amman sights, with easy access to downtown, the Citadel, King Abdullah Mosque, and bus links; breakfast is usually good, while some found the buffet average or limited, and cleanliness is mostly strong with rare lapses. Overall, this is a practical city stay rather than a resort-style escape.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Many reviews praise the spa facilities, especially the sauna and jacuzzi.

Related guest reviews

10

Anish

22 Mar 2025

·

Stayed 6 nights

Very friendly staff, lovely breakfast, clean rooms , good location, nice view from balconies, reasonably priced spa. There is a night shift staff member called Osama who goes above and beyond to help, he personally drove me to the pharmacy to get some travel sickness medicine late in the night. Spa treatment from Abdulrahman was very good

10

Ibrahim

21 Sept 2025

·

Stayed 9 nights

Great staff, great service we had a very comfortable stay and the staff was very frie And helpfull. Also the services way amazing with great spa and great food especially the breakfast. The location is also close to the central part of Amman.

10

Ismail

16 Mar 2024

·

Stayed 1 night

Amazing hotel,very clean,good breakfast. Was not impressed with the spa,could be more professinally run.

10

Caleb

25 Nov 2025

·

Stayed 1 night

Very nice and clean hotel, great staff and excellent customer service. The spa service was very nice and relaxing.

10

Olivia

10 Mar 2024

·

Stayed 2 nights

This place was great - I stayed here before and after a trip to Petra and the staff kindly kept my luggage safe in between. Location is close to the bus station and abut 40 mins easy walk to the Citadel. Breakfast was varied and dinner was also good. The spa downstairs is a nice touch

6

SULTANA

18 Feb 2024

·

Stayed 7 nights

Our room had no slippers and Iron. It was noisy every night due to an ongoing washing machine or generator. We had difficulty sleeping as the walls were very thin and you can hear noises from next room and talking. The TV didn't work properly. Our room was not cleaned for 2 days and bins were not taken out. Heating took a long time to heat the room. Received phone calls from reception everyday which was annoying as we just needed to rest. No gluten free bread provided during breakfast. Staff were friendly and attentive. Beds were very comfortable. Warm breakfast was nice. Would have been better if they offered yogurt or fruits during breakfast for Coeliacs. Lots of pastries but nothing for Gluten free. Spa downstairs was very nice. I had access to a Sauna, steam room and Jacuzzi. Womens only! My back massage was fantastic. Sabreen was a great maseuse.

10

Jose Antonio

12 Nov 2025

·

Stayed 1 night

They provided free sauna.

6

Pki

21 May 2024

·

Stayed 1 night

Pool is not wofking

10

Jose Antonio

19 Nov 2025

·

Stayed 1 night

Pudimos utilizar la sauna y el Jacuzzi del hotel.

Translate

10

Johanna

20 Sept 2025

·

Stayed 2 nights

Every single member of this hotel was very helpful and super friendly. Breakfast was good. Rooms were also perfect. They do offer free parking so it was a plus. Overall a great experience

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews commonly describe the hotel and rooms as very clean, though a few mention issues such as odors in public areas and occasional lapses in housekeeping.

Related guest reviews

10

Anish

22 Mar 2025

·

Stayed 6 nights

Very friendly staff, lovely breakfast, clean rooms , good location, nice view from balconies, reasonably priced spa. There is a night shift staff member called Osama who goes above and beyond to help, he personally drove me to the pharmacy to get some travel sickness medicine late in the night. Spa treatment from Abdulrahman was very good

10

Haseeb

11 Jun 2024

·

Friendly staff and very clean.

6

Paul

24 Sept 2025

·

Stayed 5 nights

Public spaces were not clean. Staff was very good. Bathroom very small. Not a four star hotel.

10

Caleb

25 Nov 2025

·

Stayed 1 night

Very nice and clean hotel, great staff and excellent customer service. The spa service was very nice and relaxing.

8

Na'eem

11 Jan 2026

·

Stayed 1 night

Clean comfortable and spacious room. It was clean and modern and we had a good stay. Breakfast was also good and there was a wide selection.

6

Andrea

20 Apr 2025

·

Stayed 2 nights

Das Hotel hat im Prinzip alles, was ein 4Sterne Hotel haben sollte. ( Lift, Safe, Spa...) Leider ist Zustand des Hotels trotzdem wenig einladend. Besonders unangenehm ist das penetrane Getuchsgemisch aus Rauch und anderer unerfreulicher Gerüche. Die Betten sind sehr kurz. Einzig das Frühstück ist in Ordnung.

Translate

6

SULTANA

18 Feb 2024

·

Stayed 7 nights

Our room had no slippers and Iron. It was noisy every night due to an ongoing washing machine or generator. We had difficulty sleeping as the walls were very thin and you can hear noises from next room and talking. The TV didn't work properly. Our room was not cleaned for 2 days and bins were not taken out. Heating took a long time to heat the room. Received phone calls from reception everyday which was annoying as we just needed to rest. No gluten free bread provided during breakfast. Staff were friendly and attentive. Beds were very comfortable. Warm breakfast was nice. Would have been better if they offered yogurt or fruits during breakfast for Coeliacs. Lots of pastries but nothing for Gluten free. Spa downstairs was very nice. I had access to a Sauna, steam room and Jacuzzi. Womens only! My back massage was fantastic. Sabreen was a great maseuse.

10

Sheren

30 Nov 2025

·

Stayed 1 night

Very kind staff. They know how to provide service and be attentive to customers. The room is very clean, and the toilet and shower look new. Reasonable breakfast. I didn't like the bed, I complained to the hotel staff and they promised to take care of the matter, but because my stay was short the matter was not taken care of. Overall a very good experience

10

Eman

29 Dec 2023

·

Stayed 2 nights

Exceptional hotel with staff that goes above and beyond to really make your stay comfortable. Honestly one of the best hotels in Amman. Really clean and comfortable, we really enjoyed our stay

10

Eman

26 Dec 2023

·

The best customer service and a very clean and upscale hotel. Extremely enjoyed our stay

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally modern and comfortable, with many noting spacious suites and pleasant decor. Some guests report small bathrooms or rooms, firm or short beds, noise from events or equipment and thin walls, plus occasional amenity or maintenance issues.

Related guest reviews

6

Paul

24 Sept 2025

·

Stayed 5 nights

Public spaces were not clean. Staff was very good. Bathroom very small. Not a four star hotel.

10

A

15 Apr 2024

·

Stayed 4 nights

Lovely new hotel located very close to the citadel and downtown Amman. Our room was a suite and had a huge bedroom and a lounge area to, great space and size. The service was amazing from the team too, Rami (working by reception), was a great help, he helped us from day one of our 4 night stay and constantly smiling and assisting where he can. We had a last minute issue with our day trip to Jerash and he kindly stepped in and organised for a hotel car and driver to step in and go ahead with our plans to tour Jerash and Ajlud castle. Great to have someone go above and beyond to help out, thanks again Rami.

8

Trisha

25 May 2025

·

Stayed 1 night

This was a good place for our purpose. The bed was a bit hard and there was a wedding party with really loud music. It was a great value and the suite was roomy.

10

Helen

28 Sept 2025

·

Stayed 8 nights

rooms nice, well sized, decor agreeable, rather than extravagant, facilities good, staff very friendly, residents of a wide range of ages and styles, makes for a comfortable and pleasant stay.

8

Edith

28 May 2025

·

Stayed 2 nights

Small rooms, overpriced laundry service, not enough food variety for buffet, I think it would be nice to improve the quality of their food. The staff was really nice and friendly,

8

Na'eem

11 Jan 2026

·

Stayed 1 night

Clean comfortable and spacious room. It was clean and modern and we had a good stay. Breakfast was also good and there was a wide selection.

6

Andrea

20 Apr 2025

·

Stayed 2 nights

Das Hotel hat im Prinzip alles, was ein 4Sterne Hotel haben sollte. ( Lift, Safe, Spa...) Leider ist Zustand des Hotels trotzdem wenig einladend. Besonders unangenehm ist das penetrane Getuchsgemisch aus Rauch und anderer unerfreulicher Gerüche. Die Betten sind sehr kurz. Einzig das Frühstück ist in Ordnung.

Translate

6

SULTANA

18 Feb 2024

·

Stayed 7 nights

Our room had no slippers and Iron. It was noisy every night due to an ongoing washing machine or generator. We had difficulty sleeping as the walls were very thin and you can hear noises from next room and talking. The TV didn't work properly. Our room was not cleaned for 2 days and bins were not taken out. Heating took a long time to heat the room. Received phone calls from reception everyday which was annoying as we just needed to rest. No gluten free bread provided during breakfast. Staff were friendly and attentive. Beds were very comfortable. Warm breakfast was nice. Would have been better if they offered yogurt or fruits during breakfast for Coeliacs. Lots of pastries but nothing for Gluten free. Spa downstairs was very nice. I had access to a Sauna, steam room and Jacuzzi. Womens only! My back massage was fantastic. Sabreen was a great maseuse.

10

Cecilia

4 Aug 2025

·

Stayed 3 nights

Fantastisk personal och service. Stora rum och god mat! Rekommenderas varmt!

Translate

8

Haruna

27 Oct 2024

·

Stayed 2 nights

部屋は少し狭いかもしれず、アメニティも少ないが、寝具が良く眠りやすかった。

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is a standout: staff are consistently described as friendly, attentive, and going above and beyond, from arranging airport transfers and tours to personal assistance with errands and issues.

Related guest reviews

10

Anish

22 Mar 2025

·

Stayed 6 nights

Very friendly staff, lovely breakfast, clean rooms , good location, nice view from balconies, reasonably priced spa. There is a night shift staff member called Osama who goes above and beyond to help, he personally drove me to the pharmacy to get some travel sickness medicine late in the night. Spa treatment from Abdulrahman was very good

10

Steve

20 May 2025

·

Stayed 2 nights

Excellent hotel and very conveniently located in the old part of Amman near a busy shopping precinct.Staff are very friendly and willing to go above and beyond Highly recommended

10

Usamah

7 Apr 2025

·

Stayed 1 night

The incredible staff make this hotel a 10/10! We booked an airport pickup/drop-off service for an additional charge, and it was absolutely worth it. The drivers were extremely friendly and provided great advice on exploring the city. The hotel is just a 5-10 minute walk to King Abdullah Mosque and a 5-10 minute drive to the old city downtown. I highly recommend booking the hotel's drivers not only for airport transfers but also for sightseeing. The team was incredibly helpful in getting us to all of our destinations. (Thank you to Umar, Ibrahem and the team!) We even had a last-minute issue where we needed to extend our stay, but the hotel was fully booked. The manager personally took us to his office and recommended similar accommodations nearby, ensuring we were taken care of. Overall, a fantastic stay at Kaya Hotel—I highly recommend it! I will definitely stay here if I return to Jordan.

10

Jenny

26 May 2025

·

Stayed 1 night

I really enjoyed my stay at Kaya Hotel. From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. A special thank you to Rami, who was exceptionally helpful and attentive throughout our visit. Everyone we encountered was incredibly kind and always ready to assist with any request. One of the highlights was how smoothly they arranged our airport transportation — it took a lot of stress out of our travel plans and showed their commitment to excellent service. The hotel itself was clean, cozy, and conveniently located, making it a perfect base for exploring Jordan. I highly recommend Kaya Hotel to anyone visiting the area and look forward to staying here again on my next trip.

10

Olivia

10 Mar 2024

·

Stayed 2 nights

This place was great - I stayed here before and after a trip to Petra and the staff kindly kept my luggage safe in between. Location is close to the bus station and abut 40 mins easy walk to the Citadel. Breakfast was varied and dinner was also good. The spa downstairs is a nice touch

10

Rhys

4 Oct 2025

·

Stayed 1 night

Staff are very attentive to their guests. They go above and beyond the call of duty. I was very impressed.

10

Delbert

7 Sept 2025

·

Stayed 6 nights

This hotel is one of the best hotels I've ever stayed in. The service was superb and the staff is so friendly and attentive.

10

Flavio

18 Apr 2024

·

Stayed 7 nights

The staff were very friendly. I lost my charger and they went out of their way to let me borrow one for the night. Special mention to Rami, I believe it was his name. Super friendly and helpful!

10

Izzat

28 Aug 2025

·

Stayed 1 night

i had a very pleasant stay at kaya hotel , they have a very professional staff specially Tariq , he's a really nice guy and will take care of you i will definitely be back when i go back to amman

10

Johanna

20 Sept 2025

·

Stayed 2 nights

Every single member of this hotel was very helpful and super friendly. Breakfast was good. Rooms were also perfect. They do offer free parking so it was a plus. Overall a great experience

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient for central Amman, with easy access to downtown, the Citadel, King Abdullah Mosque, and bus links; several guests found it a practical base for sightseeing.

Related guest reviews

10

Ibrahim

21 Sept 2025

·

Stayed 9 nights

Great staff, great service we had a very comfortable stay and the staff was very frie And helpfull. Also the services way amazing with great spa and great food especially the breakfast. The location is also close to the central part of Amman.

10

Steve

20 May 2025

·

Stayed 2 nights

Excellent hotel and very conveniently located in the old part of Amman near a busy shopping precinct.Staff are very friendly and willing to go above and beyond Highly recommended

10

A

15 Apr 2024

·

Stayed 4 nights

Lovely new hotel located very close to the citadel and downtown Amman. Our room was a suite and had a huge bedroom and a lounge area to, great space and size. The service was amazing from the team too, Rami (working by reception), was a great help, he helped us from day one of our 4 night stay and constantly smiling and assisting where he can. We had a last minute issue with our day trip to Jerash and he kindly stepped in and organised for a hotel car and driver to step in and go ahead with our plans to tour Jerash and Ajlud castle. Great to have someone go above and beyond to help out, thanks again Rami.

10

Usamah

7 Apr 2025

·

Stayed 1 night

The incredible staff make this hotel a 10/10! We booked an airport pickup/drop-off service for an additional charge, and it was absolutely worth it. The drivers were extremely friendly and provided great advice on exploring the city. The hotel is just a 5-10 minute walk to King Abdullah Mosque and a 5-10 minute drive to the old city downtown. I highly recommend booking the hotel's drivers not only for airport transfers but also for sightseeing. The team was incredibly helpful in getting us to all of our destinations. (Thank you to Umar, Ibrahem and the team!) We even had a last-minute issue where we needed to extend our stay, but the hotel was fully booked. The manager personally took us to his office and recommended similar accommodations nearby, ensuring we were taken care of. Overall, a fantastic stay at Kaya Hotel—I highly recommend it! I will definitely stay here if I return to Jordan.

10

Jenny

26 May 2025

·

Stayed 1 night

I really enjoyed my stay at Kaya Hotel. From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. A special thank you to Rami, who was exceptionally helpful and attentive throughout our visit. Everyone we encountered was incredibly kind and always ready to assist with any request. One of the highlights was how smoothly they arranged our airport transportation — it took a lot of stress out of our travel plans and showed their commitment to excellent service. The hotel itself was clean, cozy, and conveniently located, making it a perfect base for exploring Jordan. I highly recommend Kaya Hotel to anyone visiting the area and look forward to staying here again on my next trip.

10

Ernest

31 Mar 2025

·

Stayed 1 night

Good location service was good and it was a nice hotel!

10

Olivia

10 Mar 2024

·

Stayed 2 nights

This place was great - I stayed here before and after a trip to Petra and the staff kindly kept my luggage safe in between. Location is close to the bus station and abut 40 mins easy walk to the Citadel. Breakfast was varied and dinner was also good. The spa downstairs is a nice touch

10

Tabark

5 May 2025

·

Stayed 8 nights

An absolute AMAZING experience I’ve been so lucky to choose the place everything around it was amazing

4

Gildas

27 Jul 2024

·

Stayed 2 nights

Ne venez pas le week end! The pus les soirs il y a un mariage! Et comme la salle est au 4e, pas question de dormir avant minuit. Pour le reste l emplacement est ok, le buffet de petit déjeuné très moyen.

Translate

10

Nancy

23 Dec 2024

·

Stayed 1 night

Honestly top service and perfect location. Will def be back here.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often rated good with a decent or varied selection, and some enjoyed dinner too; however, several reviews cite average quality or limited variety.

Related guest reviews

10

Ibrahim

21 Sept 2025

·

Stayed 9 nights

Great staff, great service we had a very comfortable stay and the staff was very frie And helpfull. Also the services way amazing with great spa and great food especially the breakfast. The location is also close to the central part of Amman.

10

Ismail

16 Mar 2024

·

Stayed 1 night

Amazing hotel,very clean,good breakfast. Was not impressed with the spa,could be more professinally run.

10

maria

1 Nov 2025

·

Stayed 1 night

Destaco la amabilidad del personal, variedad y calidad de cena y desayu buffet.

Translate

8

Edith

28 May 2025

·

Stayed 2 nights

Small rooms, overpriced laundry service, not enough food variety for buffet, I think it would be nice to improve the quality of their food. The staff was really nice and friendly,

10

Olivia

10 Mar 2024

·

Stayed 2 nights

This place was great - I stayed here before and after a trip to Petra and the staff kindly kept my luggage safe in between. Location is close to the bus station and abut 40 mins easy walk to the Citadel. Breakfast was varied and dinner was also good. The spa downstairs is a nice touch

8

Na'eem

11 Jan 2026

·

Stayed 1 night

Clean comfortable and spacious room. It was clean and modern and we had a good stay. Breakfast was also good and there was a wide selection.

8

La

11 Feb 2024

·

Stayed 3 nights

Tout est bien. Côté petit déjeuner il faut revoir la copie.

Translate

6

SULTANA

18 Feb 2024

·

Stayed 7 nights

Our room had no slippers and Iron. It was noisy every night due to an ongoing washing machine or generator. We had difficulty sleeping as the walls were very thin and you can hear noises from next room and talking. The TV didn't work properly. Our room was not cleaned for 2 days and bins were not taken out. Heating took a long time to heat the room. Received phone calls from reception everyday which was annoying as we just needed to rest. No gluten free bread provided during breakfast. Staff were friendly and attentive. Beds were very comfortable. Warm breakfast was nice. Would have been better if they offered yogurt or fruits during breakfast for Coeliacs. Lots of pastries but nothing for Gluten free. Spa downstairs was very nice. I had access to a Sauna, steam room and Jacuzzi. Womens only! My back massage was fantastic. Sabreen was a great maseuse.

4

Gildas

27 Jul 2024

·

Stayed 2 nights

Ne venez pas le week end! The pus les soirs il y a un mariage! Et comme la salle est au 4e, pas question de dormir avant minuit. Pour le reste l emplacement est ok, le buffet de petit déjeuné très moyen.

Translate

10

Johanna

20 Sept 2025

·

Stayed 2 nights

Every single member of this hotel was very helpful and super friendly. Breakfast was good. Rooms were also perfect. They do offer free parking so it was a plus. Overall a great experience

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $76	13 $71	14
15 $72	16 $72	17 $72	18 $72	19 $72	20 $72	21 $74
22 $78	23 $72	24 $74	25 $74	26 $76	27 $74	28 $74
29 $74	30 $74

Su	Mo	Tu	We	Th	Fr	Sa
		1 $74	2 $74	3 $76	4 $72	5 $74
6 $74	7 $74	8 $74	9 $74	10 $75	11 $72	12 $74
13 $74	14 $74	15 $76	16 $74	17 $78	18 $74	19 $74
20 $74	21 $77	22 $74	23 $74	24 $91	25 $74	26 $74
27 $76	28 $76	29 $76	30 $74	31 $85

Kaya Hotel Amman

About this property

Location

Room options

Basic Twin Room

Guest reviews of Kaya Hotel Amman

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Kaya Hotel Amman

Prices for upcoming dates

Business details