漢諾瓦阿倫德爾米爾斯希爾頓欣庭飯店

My stay was restful. No complaints.

I booked a 2 bedroom suite for my daughter's 12th birthday sleepover. 1 bedroom had 2 queens, 1 bedroom had a king, and then a pullout in the living room. Plus 2 bathrooms. Not too many kids, just 5 little girls, and then parents in the 2nd bedroom. Unfortunately, there was a freak accident where the guests damaged our suite the night prior... and just a few hours before check in I received a message that my room was unavailable. I was so upset, as this really ruined everything for us. Lance the manager was very sweet and although there was not much he could do, his customer service helped a lot. I had to settle for a one bedroom sutie (just 1 king bed and 1 bathroom +living room) and they gave us another king bed room on the complete opposite side of the building. This was not ideal, but at the end of the day they did what they could for us, as the hotel was sold out. It was at no fault of the hotel, just unfortunate. I just want to shout out Lance and Daryl. They were both very empathetic and tried to help the best way they could. Thank you Lance and Daryl for trying to be as accommodating as possible. At the end of the day, even though not what we planned, the stay worked out. The kids had fun. We figured it out best we could. The hotel is very nice and clean and comfy. The pool open til 10 is fabulous. Lance is great at his job. He was supposed to leave at 6 and I saw him at 9. He is working hard!!! Kudos to Lance. I approve of this hotel for sure!

The rooms were great very comfortable and clean. The staff were great at trying to accommodate guests but the breakfast was not a hit they water down the apple juice and orange juice to try and stretch so it’s just unflavored colorful water,and the pool closes to early for guests and it’s rather small so it get crowded quick. It is in a convenient location.

Great location and very clean room. Bed was very comfortable.

Hotel was clean and smelled amazing. Staff was friendly and accommodating. Our suite was so big and cozy, perfect home away from home.