Overall Experience: Our stay at the Lake House Chateau was mostly pleasant. The space was clean upon arrival, and the listing’s description and photos were accurate, which we appreciated. The chateau matched our expectations with only one major exception.The Hot Tub Issue: Unfortunately, the hot tub was a major disappointment and impacted our experience. The water was green with a layer of scum on the sides, as shown in our photos. This was especially frustrating since the hot tub was a key reason we chose this location. We felt let down by its condition and could not use it during our stay.Host Response: We notified the host, who responded quickly: “I’m very sorry about the hot tub. We had to top it off with well water, which has many minerals that react with the chemicals. If you run the jets for about 20 mins, that will help. The hot tub was treated prior to your arrival.” We appreciated the explanation, but the suggested solution did not resolve the issue, and the difference in water color from the listing photos was shocking. We also didn’t notice any chlorine that should keep the hot tub clean.Summary: While the Lake House Chateau is clean and accurately represented, the unusable hot tub was a major letdown. Future guests who prioritize a hot tub experience should confirm its condition before booking. Otherwise, the property is as described and maintained to a good standard.
Overall Experience: Our stay at the Lake House Chateau was mostly pleasant. The space was clean upon arrival, and the listing’s description and photos were accurate, which we appreciated. The chateau matched our expectations with only one major exception.The Hot Tub Issue: Unfortunately, the hot tub was a major disappointment and impacted our experience. The water was green with a layer of scum on the sides, as shown in our photos. This was especially frustrating since the hot tub was a key reason we chose this location. We felt let down by its condition and could not use it during our stay.Host Response: We notified the host, who responded quickly: “I’m very sorry about the hot tub. We had to top it off with well water, which has many minerals that react with the chemicals. If you run the jets for about 20 mins, that will help. The hot tub was treated prior to your arrival.” We appreciated the explanation, but the suggested solution did not resolve the issue, and the difference in water color from the listing photos was shocking. We also didn’t notice any chlorine that should keep the hot tub clean.Summary: While the Lake House Chateau is clean and accurately represented, the unusable hot tub was a major letdown. Future guests who prioritize a hot tub experience should confirm its condition before booking. Otherwise, the property is as described and maintained to a good standard.