The Gissons Hotel - Exeter Airport & M5

Hotel was closed as I arrived before check in time. Don’t worry, there’s a number on the door and Erika is available. Check in process is messed up. Card reader didn’t work, wanted cash, I didn’t have any, so they said they would send payment link. They didn’t and took the money via Hotel.com which is fine. Restaurant is closed. Seems like it has been for years. Room was very clean but poorly maintained. Floorboards broken, a piece of rug was taped down over the missing floorboards, right at the entrance to the door toward the wardrobe and bathroom. I hurt my foot twice. The hotel keeps sending automated messages asking to review the stay. It’s so annoying. They won’t stop. So here is the review. Apart from Erika, the hotel is pretty poor.

Not a good first impression as told when I got there that they could only accept cash. It was only luck I had cash on me to pay, but it would have been nice to have been warned beforehand. The lone staff member was very helpful, but there were evident language difficulties. Apart from that room very clean and comfortable.

Parking easy, staff friendly and helpful. Room was comfortable, shower great! I had a lovely stay at the Gissons. Also the village is quaint and the pub did amazing food!

The staff were helpful and friendly but we were initially put in a standard twin when we had booked a deluxe double this was resolved quickly. The room was comfortable and clean but was very tired and there was no hot water. Additionally we weren't informed until we arrived that the on site restaurant and bar were closed for refurbishment, unfortunatly we can't reccomend it and won't be staying again.

Location is perfect, there is a garage nearby, access to the A 38 is nearby and it resides in a lovely village. I was made to feel very welcome by Erica and her team who were more than helpful. Twin room had plenty of space and a nice shower with loads of hot water. Kitchen is currently being renovated so cannot comment on catering, for what I wanted it was perfect.