Holiday Inn Express & Suites Alton St Louis Area by IHG

The room was very clean and the staff were very friendly and helpful. The breakfast was delicious and the entire hotel had great central air. The pool was under construction, so I hope it will be available soon. Otherwise, it is a great hotel when visiting family.

Excellent stay! Clean hotel, friendly staff.

Mostly positive experience but be careful they charge an extra $5 “ amenities “ fee each day . That was not told to us .. just saw it on my bill… the pool was closed for whatever reason .. we didn’t use the lobby computer desks so I’m not sure what it was for. We won’t stay there again for that shady reason!!

Location is great very close to shopping and good restaurants

This was the 2nd time I stayed at this particular hotel. Both times I was not impressed. I stayed at the same hotel about an hour away in Festus, Missouri several months back and it was phenomenal. This hotel in Alton, Illinois, on the other hand, was not. I called early in the morning requesting an early check-in. The man on the phone, Tristan, said that it would not be an issue and I could check in at 11:30. I arrived at 11:45. Tristan was still there. He said a room was not available yet and to check back at 12:30 or 1. I explained to him the reason for the early check in. All he wanted to talk about was why he was having a stressful morning. I stuck around until 12:30 and checked back with him. He is still there, but this time another person is there. I explained to her why I needed an early check-in. She apologized and proceeded to go to the housekeeping staff to attempt to accommodate me. At about 1 the room was ready and I proceeded to check in. Tristan again was rude and not helpful. I accidentally handed him my credit card and he replied "driver's license, question mark." So I get checked in and head to my room. The toilet did not work properly. Luckily, I never had to use it the 2 days I stayed. The hotel was not very clean. Floors always needed to be mopped the entire time. I go up there often. So looks like I will be trying another hotel the next time. Time to give the Hampton a chance. Everyone else was ok, but definitely not overly nice the way I expect staff.