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Best Western Atlanta Cumberland Galleria Hotel

From

81 US$

/nat

Best Western Atlanta Cumberland Galleria Hotel - Image 1

Best Western Atlanta Cumberland Galleria Hotel - Værelse

Best Western Atlanta Cumberland Galleria Hotel - Værelse

Best Western Atlanta Cumberland Galleria Hotel - Reception

Best Western Atlanta Cumberland Galleria Hotel - Pool

Vælg datoer for at se priser og tilgængelighed

From

81 US$

/nat

Gennemsnitlige månedlige priser

På Best Western Atlanta Cumberland Galleria Hotel ligger prisen pr. nat i gennemsnit på 58 US$ i den billigste måned (december) og 88 US$ i den dyreste måned (juni), baseret på de seneste 12 måneder.

Gennemsnitlig pris pr. nat på Best Western Atlanta Cumberland Galleria Hotel pr. måned, seneste 12 måneder (USD)
Måned	Gennemsnitlig pris
januar	59 US$
februar	83 US$
marts	65 US$
april	62 US$
maj	69 US$
juni	88 US$
juli	74 US$
november	67 US$
december	58 US$

Dyrest: juni (ca. 88 US$)

Billigst: december (ca. 58 US$)

Om dette overnatningssted

Drag fordel af de rekreative tilbud, inklusive en udendørs pool og et døgnåbent fitnesscenter. Andre faciliteter på dette hotel inkluderer gratis trådløs internetadgang, gavebutik/aviskiosk og pejs i lobbyen.

Parkering
Swimmingpool
Ikkerygerværelser
Forretningscenter
Rengøring
Beværtningsfaciliteter

Lokation

1200 Winchester Pkwy SE, Atlanta, Georgia, USA

Chattahoochee River (2.5 mil)

Cumberland Mall (3.5 mil)

Cobb Galleria Centre (3.9 mil)

The Battery Atlanta (3.9 mil)

Coca-Cola Roxy Theater (4.4 mil)

Truist Park (4.4 mil)

Flere oplysninger om lokationen

Værelsesmuligheder

6

Standardværelse - 2 queensize-senge - ikke-ryger

Værelsesoplysninger

2 Store Dobbeltsenge

Sover 4

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

4

Standardværelse - 2 queensize-senge - handicapvenligt - ikke-ryger (Walk-in Shower)

Værelsesoplysninger

2 Store Dobbeltsenge

Sover 4

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

4

Standardværelse - 2 queensize-senge - handicapvenligt - badekar

Værelsesoplysninger

2 Store Dobbeltsenge

Sover 4

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

4

Standardværelse - 1 kingsize-seng - handicapvenligt - ikke-ryger (Walk-in Shower)

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

4

Standardværelse - 1 kingsize-seng - handicapvenligt - ikke-ryger

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

5

Standardværelse - 1 kingsize-seng - ikke-ryger

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

4

Suite - 1 kingsize-seng - ikke-ryger

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

Gæsteanmeldelser

6.8

Behagelig

Baseret på 1.652 verificerede anmeldelser

Hvem overnatter her?

Business

28%

Par

16%

Familie

35%

Gruppe

10%

Solorejsende

9%

Hvad siger gæsterne

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

På Best Western Atlanta Cumberland Galleria Hotel roser gæsterne ofte det venlige personale, fornuftig pris og praktiske beliggenhed i nærheden af restauranter, butikker og Truist Park, men anmeldelserne nævner også mange vedligeholdelses- og rengøringsproblemer, der påvirker komfort og pålidelighed.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

Hvad siger gæsterne

På Best Western Atlanta Cumberland Galleria Hotel roser gæsterne ofte det venlige personale, fornuftig pris og praktiske beliggenhed i nærheden af restauranter, butikker og Truist Park, men anmeldelserne nævner også mange vedligeholdelses- og rengøringsproblemer, der påvirker komfort og pålidelighed.

Hyppige klager omfatter uregelmæssigt eller manglende varmt vand, upålideligt Wi-Fi/TV og hyppige lukninger af poolen eller elevatorstop. Mange anmeldelser nævner beskidte eller mugne gange og værelser, skadedyr og inkonsekvent rengøring, mens værelsesstørrelsen ofte er værdsat, men sengene kan føles slidte. Forvent et budgetvenligt ophold med hjælpsomt personale, men betydelig variation i vedligeholdelse og faciliteter.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Faciliteter

Wi-Fi er ofte nede, poolen er hyppigt lukket eller beskidt, og elevatorstop er almindelige. Flere anmeldelser nævner ødelagte eller ulåste udvendige døre og ismaskiner, der ikke virker.

Relaterede gæsteanmeldelser

8

Charles

30. jul. 2025

·

Overnattede 2 nætter

Only one Means of getting to the rooms main Elevator is still out.

Only one Means of getting to the rooms main Elevator is still out.

2

Danielle

20. jul. 2025

·

Overnattede 1 nat

The staff was fine. The outside door was broken and open. The room was dirty. The tv barely worked the phone was broken. The breakfast was disgusting. The coffee was not coffee and didn’t work. There were holes in the walls and leaks everywhere and it smelled like mold.

The staff was fine. The outside door was broken and open. The room was dirty. The tv barely worked the phone was broken. The breakfast was disgusting. The coffee was not coffee and didn’t work. There were holes in the walls and leaks everywhere and it smelled like mold.

6

Charles

26. jul. 2025

·

Overnattede 2 nætter

Guests had to use back Elevator because main lobby is out.

Guests had to use back Elevator because main lobby is out.

2

Johnnie

12. nov. 2025

·

Overnattede 2 nætter

There is NO consistent WiFi. The television did not work the entire stay because it is TOTALLY dependent upon WiFi which was NOT functioning. Even the WiFi signal for phones and laptops was inconsistent.

There is NO consistent WiFi. The television did not work the entire stay because it is TOTALLY dependent upon WiFi which was NOT functioning. Even the WiFi signal for phones and laptops was inconsistent.

6

Lekedra

25. sep. 2025

·

Overnattede 2 nætter

I was looking forward to getting in the pool but however it was closed due to maintenance issues and my room smelt like pee which was coming from the vent / air blowing.

I was looking forward to getting in the pool but however it was closed due to maintenance issues and my room smelt like pee which was coming from the vent / air blowing.

4

Kyleigh

21. jul. 2025

·

Overnattede 1 nat

The hallways smelled like urine. The bedroom furniture has chips in it and the tv had no kids channels. Outr toilet could’ve been cleaned better around the bottom. The pool wasnt very clean, we used the pool net ourselves. You get what you pay for.

The hallways smelled like urine. The bedroom furniture has chips in it and the tv had no kids channels. Outr toilet could’ve been cleaned better around the bottom. The pool wasnt very clean, we used the pool net ourselves. You get what you pay for.

6

Sofia

24. jul. 2025

·

Overnattede 3 nætter

We checked in Thursday and were told the pool was not able to be used, the ice maker on our floor didn’t work either! There was still rose petals behind the furniture from previous stays i guess! They never did housekeeping either

We checked in Thursday and were told the pool was not able to be used, the ice maker on our floor didn’t work either! There was still rose petals behind the furniture from previous stays i guess! They never did housekeeping either

8

Samantha

23. jun. 2025

·

Overnattede 4 nætter

Check-in went smoothly and staff were very friendly the entire time we were there. Rooms have been recently renovated, but there were definitely portions that still could use work. However, for what you got, the price couldn't be beat. Beds weren't the most comfortable, but everything seemed clean. Biggest complaint would be the Wi-Fi not working or being strong enough to reach our room the entire time. And the TV was a smart TV, which meant we couldn't watch anything while we were there since the Internet was not good.

Check-in went smoothly and staff were very friendly the entire time we were there. Rooms have been recently renovated, but there were definitely portions that still could use work. However, for what you got, the price couldn't be beat. Beds weren't the most comfortable, but everything seemed clean. Biggest complaint would be the Wi-Fi not working or being strong enough to reach our room the entire time. And the TV was a smart TV, which meant we couldn't watch anything while we were there since the Internet was not good.

2

Andrea

21. jul. 2025

·

Overnattede 1 nat

The pool was unusable. Although filled with water, we were not allowed to use the pool during our stay. However, a large group of men were seated in the far left corner of the pool area. The hallways were dirty and needed to be vacuumed. The one working elevator was gross and needed to be thoroughly cleaned. Only one working elevator at the furthest point of the hotel and only one working ice machine. Workers were rude. Bathroom was dirty. Hair was found on the towels. The parking lot had numerous potholes and not kept up. Breakfast although was complimentary was mediocre. No fresh berries to pair with the yogurt, eggs and sausage was cold, milk was soured. Very limited options. Housekeeping blocked majority of the hallways with carts and made it difficult to move luggage cart down walkway to the only working elevator. Security for the building was not working. Should have been a card key to enter the back side or exterior doors not connected to the check in desk, those locks were not working or even engaged. Heavy odor of marijuana in hallways and someone was at the pool area smoking marijuana as well when we attempted to access the pool area. Gates were not locked and no sign stating closed was anywhere to be seen. We were in the pool area and front desk person ran out and yelled at my son to get out of the pool because it was closed. Pool hours are listed as 9am to 10pm, this interaction occurred at 8pm. Very awful experience over all!

The pool was unusable. Although filled with water, we were not allowed to use the pool during our stay. However, a large group of men were seated in the far left corner of the pool area. The hallways were dirty and needed to be vacuumed. The one working elevator was gross and needed to be thoroughly cleaned. Only one working elevator at the furthest point of the hotel and only one working ice machine. Workers were rude. Bathroom was dirty. Hair was found on the towels. The parking lot had numerous potholes and not kept up. Breakfast although was complimentary was mediocre. No fresh berries to pair with the yogurt, eggs and sausage was cold, milk was soured. Very limited options. Housekeeping blocked majority of the hallways with carts and made it difficult to move luggage cart down walkway to the only working elevator. Security for the building was not working. Should have been a card key to enter the back side or exterior doors not connected to the check in desk, those locks were not working or even engaged. Heavy odor of marijuana in hallways and someone was at the pool area smoking marijuana as well when we attempted to access the pool area. Gates were not locked and no sign stating closed was anywhere to be seen. We were in the pool area and front desk person ran out and yelled at my son to get out of the pool because it was closed. Pool hours are listed as 9am to 10pm, this interaction occurred at 8pm. Very awful experience over all!

4

Jody

22. jul. 2025

·

Overnattede 1 nat

Room had mold and the walls were wet and crumbling, pool was closed, spot lights were shining in the room window

Room had mold and the walls were wet and crumbling, pool was closed, spot lights were shining in the room window

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Rengøring

Mange gæster rapporterer beskidte værelser og gange, stærke lugte, skadedyr (kakerlakker og lejlighedsvis sengetæger) og plettede sengetøj. Manglende varmt vand, lækager og langsomme afløb forekommer igen og igen, og rengøringen er inkonsekvent.

Relaterede gæsteanmeldelser

4

Lacarriezell

25. aug. 2025

·

Overnattede 7 nætter

The bathroom was very dirty. You can see hair on the floor in the bathroom. and it was here on the toilet and the toilet wasn’t clean. The pool was very dirty. You wasn’t able to go swimming .

The bathroom was very dirty. You can see hair on the floor in the bathroom. and it was here on the toilet and the toilet wasn’t clean. The pool was very dirty. You wasn’t able to go swimming .

2

mariah

12. apr. 2025

·

Overnattede 3 nætter

Room had rust / mold all over the ceiling. Elevator was super dirty. They ran out of towels and wash clothes. Shower water was cold and barely came out.

Room had rust / mold all over the ceiling. Elevator was super dirty. They ran out of towels and wash clothes. Shower water was cold and barely came out.

10

Thomas

6. jun. 2025

·

Overnattede 1 nat

Great

Great

4

Kimberly

11. sep. 2025

·

Overnattede 1 nat

I did not have hot water in my shower for my entire stay 9/7 - 9/10. I brought it to the attn of the front desk staff in which they offered to move me to another room; I declined as I was already unpacked and requested maintenance in lieu of moving rooms. The issue was never handled or fixed and took luke warm showers for the 3 nights. There was no follow-up or communication from the front desk.

I did not have hot water in my shower for my entire stay 9/7 - 9/10. I brought it to the attn of the front desk staff in which they offered to move me to another room; I declined as I was already unpacked and requested maintenance in lieu of moving rooms. The issue was never handled or fixed and took luke warm showers for the 3 nights. There was no follow-up or communication from the front desk.

2

Kiarra

4. sep. 2025

·

Overnattede 2 nætter

The bed sheets had stains on them and the tub would fill up with water and not go down until HOURS later! Couldn’t move me to another room. VERY POOR AND HORRIBLE. No one would answer the phone or be considerate and no housekeeping. WORST hotel I e ever been to in my life! I should’ve booked with Motel 6 because they more than likely would’ve been better than this dump.

The bed sheets had stains on them and the tub would fill up with water and not go down until HOURS later! Couldn’t move me to another room. VERY POOR AND HORRIBLE. No one would answer the phone or be considerate and no housekeeping. WORST hotel I e ever been to in my life! I should’ve booked with Motel 6 because they more than likely would’ve been better than this dump.

2

Vanessa

2. sep. 2025

·

Overnattede 2 nætter

We didn’t have any hot water the entire stay. It was warm at best. The toilet started to leak from the bottom/side and I called the front desk. There didn’t seem to be any urgency from the staff. I was headed out so I didn’t have time to stay and wait for room service to come. When I got back they had put a towel(that seemed to have mold or something on it) on the floor next to the toilet. No apology. No offer to change our room. Just nasty toilet water on the floor!!!! Stay elsewhere!

We didn’t have any hot water the entire stay. It was warm at best. The toilet started to leak from the bottom/side and I called the front desk. There didn’t seem to be any urgency from the staff. I was headed out so I didn’t have time to stay and wait for room service to come. When I got back they had put a towel(that seemed to have mold or something on it) on the floor next to the toilet. No apology. No offer to change our room. Just nasty toilet water on the floor!!!! Stay elsewhere!

2

Renande

20. aug. 2025

·

Overnattede 2 nætter

I initially appreciated the location of this property due to it's proximity to what I need to do in Atlanta, however, the hotel has gotten worse the more I visit it. I found a ball of hair in the ice bucket, the room smelled musty, bathroom was dirty, tried to use the common space microwave and it was literally filled with food and grime and the worst is I saw a roach in the bathroom and currently keeping my travel clothes outside in case they got in my luggage. Very dissapointing.

I initially appreciated the location of this property due to it's proximity to what I need to do in Atlanta, however, the hotel has gotten worse the more I visit it. I found a ball of hair in the ice bucket, the room smelled musty, bathroom was dirty, tried to use the common space microwave and it was literally filled with food and grime and the worst is I saw a roach in the bathroom and currently keeping my travel clothes outside in case they got in my luggage. Very dissapointing.

4

Catherine

7. nov. 2025

·

Overnattede 2 nætter

Very dirty. The floors of my hotel room were disgusting and looked like they hadn’t been vacuumed in months. Most of the surfaces were dirty, though the bed sheets appeared to be clean. Nice staff, just very dirty.

Very dirty. The floors of my hotel room were disgusting and looked like they hadn’t been vacuumed in months. Most of the surfaces were dirty, though the bed sheets appeared to be clean. Nice staff, just very dirty.

2

Kathleen

27. sep. 2025

·

Overnattede 2 nætter

We arrived late around 3a after an 8 hours drive. The first room we were given the key card would not work. The man from the front desk had to come open the door for us. Upon checking the beds when we first got in the room we immediately seen bed bugs. We asked him to come all the way in the room and he seen it for himself. He then gave us a room down the hall. That room also had bed bugs. I had to ask for a refund and go somewhere else. We would never book there again.

We arrived late around 3a after an 8 hours drive. The first room we were given the key card would not work. The man from the front desk had to come open the door for us. Upon checking the beds when we first got in the room we immediately seen bed bugs. We asked him to come all the way in the room and he seen it for himself. He then gave us a room down the hall. That room also had bed bugs. I had to ask for a refund and go somewhere else. We would never book there again.

4

Daniel

8. okt. 2025

·

Overnattede 3 nætter

The room smelled , there was roaches.

The room smelled , there was roaches.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Værelser

Værelserne er generelt rummelige, men indretningen og inventaret føles slidt, og madrasserne er ofte ubehagelige eller knirkende. Wi-Fi/TV-forbindelsen er upålidelig, og lejlighedsvis støj eller lugt af røg påvirker komforten.

Relaterede gæsteanmeldelser

8

Bill

23. nov. 2025

·

Overnattede 4 nætter

Large room, good beds, good location, free breakfast, nearby restaurants in walking distance

Large room, good beds, good location, free breakfast, nearby restaurants in walking distance

6

Heidi

17. okt. 2025

·

Overnattede 2 nætter

AC unit was really loud. Beds were not very comfortable. Staff was friendly and helpful

AC unit was really loud. Beds were not very comfortable. Staff was friendly and helpful

8

Shannon

13. maj 2025

·

Overnattede 3 nætter

Loved 90% the bed was a bit too firm. Staff gave more pillows when requested made things better. Very clean staff always mopping and cleaning. The breakfast bar hot foods were tasty but same items every day, sone hotels vary the breakfast meats and egg options. There were plenty of cold breakfast choices and was well supplied. I would stay again if in Atlanta area, appreciated the room rate very affordable since on social security.. staff very friendly greeted in and out with smiles.

Loved 90% the bed was a bit too firm. Staff gave more pillows when requested made things better. Very clean staff always mopping and cleaning. The breakfast bar hot foods were tasty but same items every day, sone hotels vary the breakfast meats and egg options. There were plenty of cold breakfast choices and was well supplied. I would stay again if in Atlanta area, appreciated the room rate very affordable since on social security.. staff very friendly greeted in and out with smiles.

6

Yolanda

19. jan. 2025

·

Overnattede 7 nætter

Room and mattress was run down , I could feel the springs in the mattress

Room and mattress was run down , I could feel the springs in the mattress

6

Vandan

31. jan. 2025

·

Overnattede 1 nat

There was no microwave inside the room & wifi was not available.

There was no microwave inside the room & wifi was not available.

6

Aaron

11. maj 2024

·

Overnattede 1 nat

Hotel rooms were decently priced. However, our room on the 4th floor (where we stayed) as well as the corridor absolutely STUNK of stale smoke (seemed to be both cigarettes and marijuana). We felt the bed was quite uncomfortable. The bathroom sink and shower took several minutes for the water to get hot. Also, I had to call the hotel several times prior to arrival, and at least twice (on different days), I had to call back later as nobody picked up the phone. The front desk and housekeeping staff were very courteous. Breakfast was OK (coffee was great!), would be nice to have more drink options (more milk, more juice choices, etc.).

Hotel rooms were decently priced. However, our room on the 4th floor (where we stayed) as well as the corridor absolutely STUNK of stale smoke (seemed to be both cigarettes and marijuana). We felt the bed was quite uncomfortable. The bathroom sink and shower took several minutes for the water to get hot. Also, I had to call the hotel several times prior to arrival, and at least twice (on different days), I had to call back later as nobody picked up the phone. The front desk and housekeeping staff were very courteous. Breakfast was OK (coffee was great!), would be nice to have more drink options (more milk, more juice choices, etc.).

8

Katharine

29. nov. 2025

·

Overnattede 1 nat

The mattresses were a little weird (like creaky) but we slept well enough.

The mattresses were a little weird (like creaky) but we slept well enough.

8

Samantha

23. jun. 2025

·

Overnattede 4 nætter

Check-in went smoothly and staff were very friendly the entire time we were there. Rooms have been recently renovated, but there were definitely portions that still could use work. However, for what you got, the price couldn't be beat. Beds weren't the most comfortable, but everything seemed clean. Biggest complaint would be the Wi-Fi not working or being strong enough to reach our room the entire time. And the TV was a smart TV, which meant we couldn't watch anything while we were there since the Internet was not good.

Check-in went smoothly and staff were very friendly the entire time we were there. Rooms have been recently renovated, but there were definitely portions that still could use work. However, for what you got, the price couldn't be beat. Beds weren't the most comfortable, but everything seemed clean. Biggest complaint would be the Wi-Fi not working or being strong enough to reach our room the entire time. And the TV was a smart TV, which meant we couldn't watch anything while we were there since the Internet was not good.

6

Miesha

14. okt. 2025

·

Overnattede 1 nat

Check in was nice the room was clean but the bed was horrible. It was like broke down springs creaking all night long. They 100% need to get new mattresses.

Check in was nice the room was clean but the bed was horrible. It was like broke down springs creaking all night long. They 100% need to get new mattresses.

8

Robert

9. jan. 2025

·

Overnattede 3 nætter

Room appeared to have been recently remodeled. 4th floor room was quiet with no foot step sounds heard coming from 5th floor rooms above.

Room appeared to have been recently remodeled. 4th floor room was quiet with no foot step sounds heard coming from 5th floor rooms above.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Service

Mange beskriver personalet som venligt, imødekommende og effektivt, men andre nævner uopfordrede opkald, langsomme eller afvisende svar og manglende håndklæder eller rengøring. Oplevelserne ved indtjekning og opfølgning kan variere meget.

Relaterede gæsteanmeldelser

2

Anthony

6. jan. 2025

·

Overnattede 3 nætter

I stayed at the Best Western Atlanta Cumberland/Galleria Hotel for three days, and it was one of the worst hotel experiences I’ve ever had. My room had no hot water for two out of the three days, making basic hygiene a struggle. When I brought this up to the front desk, the reception staff was beyond rude and completely indifferent to the issue—zero concern for guest satisfaction. The room itself was another nightmare: dated furnishings, dirty surfaces, and visible signs of mold. It felt like I was staying in a neglected property. I’m a frequent Marriott guest and thought I’d try something different for this trip. Big mistake—I’ll never stray from Marriott again! Avoid this place if you value your comfort and cleanliness.

I stayed at the Best Western Atlanta Cumberland/Galleria Hotel for three days, and it was one of the worst hotel experiences I’ve ever had. My room had no hot water for two out of the three days, making basic hygiene a struggle. When I brought this up to the front desk, the reception staff was beyond rude and completely indifferent to the issue—zero concern for guest satisfaction. The room itself was another nightmare: dated furnishings, dirty surfaces, and visible signs of mold. It felt like I was staying in a neglected property. I’m a frequent Marriott guest and thought I’d try something different for this trip. Big mistake—I’ll never stray from Marriott again! Avoid this place if you value your comfort and cleanliness.

10

Keisha

18. aug. 2025

·

Overnattede 2 nætter

This property was clean and smelled wonderful on arrival. The breakfast had a variety of options and the star was accommodating. I enjoyed my stay and will stay again

This property was clean and smelled wonderful on arrival. The breakfast had a variety of options and the star was accommodating. I enjoyed my stay and will stay again

2

jovonet

7. nov. 2025

·

Overnattede 1 nat

Here’s a fuller version closer to 1500 characters (letters and spaces): ⸻ I want to clarify that I never stayed at this property. Prior to my scheduled arrival, I made several phone calls to the hotel in order to confirm my reservation and ask basic questions regarding check-in procedures, safety, and parking. Unfortunately, none of my calls were ever answered, and no one from the hotel ever returned my messages. This complete lack of communication immediately raised red flags for me and made me feel extremely uneasy about showing up to an unfamiliar location with no way to reach anyone on site. Out of genuine concern for my personal safety and peace of mind, I made the decision not to proceed with check-in. Afterward, I reached out to Hotels.com for assistance, and they also attempted to contact the property multiple times but received no response. It has now been several days with no communication from the hotel at all, which is unacceptable and unprofessional. I paid for a service I was never able to receive, not due to any fault of my own, but because the property was unreachable and failed to provide the most basic level of customer support. For these reasons, I am formally requesting a full refund of the amount I paid. I believe this is completely fair, given that I made every effort to resolve the issue responsibly and safely, yet was left without accommodation or assistance.

Here’s a fuller version closer to 1500 characters (letters and spaces): ⸻ I want to clarify that I never stayed at this property. Prior to my scheduled arrival, I made several phone calls to the hotel in order to confirm my reservation and ask basic questions regarding check-in procedures, safety, and parking. Unfortunately, none of my calls were ever answered, and no one from the hotel ever returned my messages. This complete lack of communication immediately raised red flags for me and made me feel extremely uneasy about showing up to an unfamiliar location with no way to reach anyone on site. Out of genuine concern for my personal safety and peace of mind, I made the decision not to proceed with check-in. Afterward, I reached out to Hotels.com for assistance, and they also attempted to contact the property multiple times but received no response. It has now been several days with no communication from the hotel at all, which is unacceptable and unprofessional. I paid for a service I was never able to receive, not due to any fault of my own, but because the property was unreachable and failed to provide the most basic level of customer support. For these reasons, I am formally requesting a full refund of the amount I paid. I believe this is completely fair, given that I made every effort to resolve the issue responsibly and safely, yet was left without accommodation or assistance.

10

Meghan

10. aug. 2025

·

Overnattede 1 nat

Great breakfast, accommodated our needs with our service dog. Will be staying there again

Great breakfast, accommodated our needs with our service dog. Will be staying there again

8

Chakita

17. jun. 2025

·

Overnattede 1 nat

The staff is super friendly

The staff is super friendly

2

Ashia

13. jan. 2025

·

Overnattede 3 nætter

My room wasn’t cleaned and I begged for towels my whole stay none were ever delivered to room visited front desk 6 times each time they said housekeeping coming. House keeping never came

My room wasn’t cleaned and I begged for towels my whole stay none were ever delivered to room visited front desk 6 times each time they said housekeeping coming. House keeping never came

4

Victoria

10. aug. 2025

·

Overnattede 3 nætter

Check in went smoothly but their elevator was broken so we had to go all the way to the end of the building from the outside to get to the elevator. The parking lot constantly had people waiting in the cars and was overall a sketchy area. We called at 4PM to get more towels and toilet paper. The front desk didn't answer my first 3 calls, by the 4th when they finally did answer, he interrupted me to say that there was no housekeeping to bring them to me then hung up on me without warning, so we had to walk outside to go to the front desk and bring them back to our room. Every time we went to the front desk, the employees would be chatting or in the back, making us wait until they were ready to help us. The room itself smelled like mildew and the bath drain was filthy. They only had one roll of toilet paper there, and the TV was a smart TV but didn’t work with connection. The Wifi didn’t work either. Overall, terrible place for the price of $130 a night.

Check in went smoothly but their elevator was broken so we had to go all the way to the end of the building from the outside to get to the elevator. The parking lot constantly had people waiting in the cars and was overall a sketchy area. We called at 4PM to get more towels and toilet paper. The front desk didn't answer my first 3 calls, by the 4th when they finally did answer, he interrupted me to say that there was no housekeeping to bring them to me then hung up on me without warning, so we had to walk outside to go to the front desk and bring them back to our room. Every time we went to the front desk, the employees would be chatting or in the back, making us wait until they were ready to help us. The room itself smelled like mildew and the bath drain was filthy. They only had one roll of toilet paper there, and the TV was a smart TV but didn’t work with connection. The Wifi didn’t work either. Overall, terrible place for the price of $130 a night.

8

Stephen

19. dec. 2025

·

Overnattede 1 nat

The staff is incredible! Warm, friendly, and super nice. Our room with 2 queen beds was extremely clean and quiet. Breakfast offers many choices. Coffee available 24/7. Smooth check in and out! Will stay again.

The staff is incredible! Warm, friendly, and super nice. Our room with 2 queen beds was extremely clean and quiet. Breakfast offers many choices. Coffee available 24/7. Smooth check in and out! Will stay again.

4

alvin

10. maj 2025

·

Overnattede 3 nætter

The hotel did not clean my shower or make my bed the first night. When I spoke to the attendant about it, he made up an excuse saying some people don't wan their beds made and I had to tell him I didn't request to not have my shower or bed cleaned. I will not go to this hotel again. They were pleasant with their behaviors but I don't need excuses as to why things weren't done.

The hotel did not clean my shower or make my bed the first night. When I spoke to the attendant about it, he made up an excuse saying some people don't wan their beds made and I had to tell him I didn't request to not have my shower or bed cleaned. I will not go to this hotel again. They were pleasant with their behaviors but I don't need excuses as to why things weren't done.

6

Michael

5. jul. 2025

·

Overnattede 1 nat

The receptionist was professional and check-in was seamless. There were a few issues with our rooms. The deadbolt failed to operate properly to secure the door in one of the rooms. There were large dark brown stains on the sheets and comforter in another room. When the receptionist was informed about the door lock, I was told there was no maintenance and there were no other rooms available. The door leading from the outside of the hotel to where the rooms were could not be secured, because the entire glass for the door was missing.

The receptionist was professional and check-in was seamless. There were a few issues with our rooms. The deadbolt failed to operate properly to secure the door in one of the rooms. There were large dark brown stains on the sheets and comforter in another room. When the receptionist was informed about the door lock, I was told there was no maintenance and there were no other rooms available. The door leading from the outside of the hotel to where the rooms were could not be secured, because the entire glass for the door was missing.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Lokation

Praktisk i forhold til Truist Park/The Battery og tæt på restauranter, butikker og motorveje; parkering er ligetil. Et par gæster har bemærket skumle områder eller usikrede døre, der reducerede følelsen af sikkerhed.

Relaterede gæsteanmeldelser

8

Debbie

24. jan. 2025

·

Overnattede 1 nat

Property was a bit hard to get to if you missed the entrance. Clean room. Good breakfast options.

Property was a bit hard to get to if you missed the entrance. Clean room. Good breakfast options.

8

Bill

23. nov. 2025

·

Overnattede 4 nætter

Large room, good beds, good location, free breakfast, nearby restaurants in walking distance

Large room, good beds, good location, free breakfast, nearby restaurants in walking distance

8

arthur

29. sep. 2025

·

Overnattede 2 nætter

Good for price and location

Good for price and location

6

Desmona

10. maj 2024

·

Overnattede 2 nætter

It is very close the Atlanta Braves Stadium

It is very close the Atlanta Braves Stadium

10

Jasmyn

9. aug. 2025

·

Overnattede 2 nætter

Great staff, grest breakfast. Good location would stay again

Great staff, grest breakfast. Good location would stay again

8

Daniel

5. aug. 2024

·

Overnattede 2 nætter

Very clean, free parking nice pool great quiet place to stay and family friendly. Across the street has a Waffle House and near by have many restaurants to choose from. Have many shopping areas and Cumberland mall 10 minutes away. Not a bad mall.

Very clean, free parking nice pool great quiet place to stay and family friendly. Across the street has a Waffle House and near by have many restaurants to choose from. Have many shopping areas and Cumberland mall 10 minutes away. Not a bad mall.

6

James

10. okt. 2024

·

Overnattede 10 nætter

You can tell the property is old. There needs to be many upgrades and all new paint job. There are abandoned buildings around the hotel that gives it a feel of not being safe. However, it is in a convenient location for food, gas, groceries and highway access. Road access is annoying to get to the property fe the opposite side of the road. You have to pass the hotwl for a block or so to do a u-turn.

You can tell the property is old. There needs to be many upgrades and all new paint job. There are abandoned buildings around the hotel that gives it a feel of not being safe. However, it is in a convenient location for food, gas, groceries and highway access. Road access is annoying to get to the property fe the opposite side of the road. You have to pass the hotwl for a block or so to do a u-turn.

8

albertina

6. okt. 2024

·

Overnattede 2 nætter

The room was decent. It was an average stay. Front desk was helpful in finding food. There is a nice little village with good eateries.

The room was decent. It was an average stay. Front desk was helpful in finding food. There is a nice little village with good eateries.

10

Courtney

18. nov. 2025

·

Overnattede 1 nat

Convenient, affordable, near all local restaurants, and shopping malls.

Convenient, affordable, near all local restaurants, and shopping malls.

6

Nigel

16. feb. 2025

·

Overnattede 2 nætter

Older property in need of a spruce up. Room was clean but everything was a bit worn out. Hotel was convenient for our activities and was easy to get in and out of.

Older property in need of a spruce up. Room was clean but everything was a bit worn out. Hotel was convenient for our activities and was easy to get in and out of.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Spisning

Der tilbydes gratis morgenmad, og den roses somme tider, men kvaliteten og variationen er ujævn; der kan løbe tør for varer, og området kan være rodet. Kaffen eller udstyret virker lejlighedsvis ikke.

Relaterede gæsteanmeldelser

8

Whitney

20. jul. 2025

·

Overnattede 2 nætter

Beds were comfortable. Toilet ran all night. Kind of annoying. Carpet needed vaccumed. Besides that was a comfortable 2 night stay. Best price around. Breakfast was good.

Beds were comfortable. Toilet ran all night. Kind of annoying. Carpet needed vaccumed. Besides that was a comfortable 2 night stay. Best price around. Breakfast was good.

2

Stephane

8. aug. 2025

·

Overnattede 1 nat

Water would not drain out of the shower so it was terrible because I was not even able to shower after a long day of sweating. I was not going to shower in standing dirty water because of bad plumbing. They made me pay full price and could not change my room and they did nothing for me at all. Breakfast was a crazy mess, they only had a single trash can for the entires dinning area and it was overflowing with trash and the floor was filthy from food and drink drips all over and they would not even mop it up. The room itself was not too bad, bed as clean at least.

Water would not drain out of the shower so it was terrible because I was not even able to shower after a long day of sweating. I was not going to shower in standing dirty water because of bad plumbing. They made me pay full price and could not change my room and they did nothing for me at all. Breakfast was a crazy mess, they only had a single trash can for the entires dinning area and it was overflowing with trash and the floor was filthy from food and drink drips all over and they would not even mop it up. The room itself was not too bad, bed as clean at least.

8

Heather

23. okt. 2024

·

Overnattede 1 nat

Elevator was small. Coffee machine was broken and breakfast was slim to none. But the room was clean. Everything worked. Was nice for a one night stay.

Elevator was small. Coffee machine was broken and breakfast was slim to none. But the room was clean. Everything worked. Was nice for a one night stay.

4

George

14. jul. 2025

·

Overnattede 2 nætter

By all appearances, the hotel seems fine. But it is poorly maintained. The main elevator in the lobby was out,; the pool was closed; the laundry was out of service; the bathtub wouldn't drain because the stopper was clogged and I had to remove it; the Internet service is basically nonexistent or at speed less than one megabyte per second; the business center computers. Do not connect to the Internet and are extremely slow. The business center printer was clogged up and in operative. The first room they put me in on the third floor smelled like smoke. The entire second and first floor smelled of damp, almost moldy. Multiple issues with getting my key card to work properly. Required multiple trips to the front desk on both days. Luggage carts were a few and I could not find one when checking out so I had to use the office chair from my room during checkout. The Internet itself is an entire problem. I could not get my personal computer to connect to the network; even one of the front desk people came up at night to try and couldn't do anything either. The breakfast was good, the room was generally clean, except the desk and dressers could have been wiped down as there was some sticky material all over them The bed and the pillows and the towels were all good as well as the housekeeping staff The hotel could definitely use some maintenance work and computer network upgrade. Staff was good, but it was obvious that they did not take pride and their work or the hotel

By all appearances, the hotel seems fine. But it is poorly maintained. The main elevator in the lobby was out,; the pool was closed; the laundry was out of service; the bathtub wouldn't drain because the stopper was clogged and I had to remove it; the Internet service is basically nonexistent or at speed less than one megabyte per second; the business center computers. Do not connect to the Internet and are extremely slow. The business center printer was clogged up and in operative. The first room they put me in on the third floor smelled like smoke. The entire second and first floor smelled of damp, almost moldy. Multiple issues with getting my key card to work properly. Required multiple trips to the front desk on both days. Luggage carts were a few and I could not find one when checking out so I had to use the office chair from my room during checkout. The Internet itself is an entire problem. I could not get my personal computer to connect to the network; even one of the front desk people came up at night to try and couldn't do anything either. The breakfast was good, the room was generally clean, except the desk and dressers could have been wiped down as there was some sticky material all over them The bed and the pillows and the towels were all good as well as the housekeeping staff The hotel could definitely use some maintenance work and computer network upgrade. Staff was good, but it was obvious that they did not take pride and their work or the hotel

8

Brenda

24. aug. 2025

·

Overnattede 1 nat

Service is attentive and there is always someone present, which is hard to find lately. Breakfast was hot and plenty. The only concern was my bed was too soft and the pillows not too comfortable, but even so, I had a good night’s sleep. This is a good hotel at a good price. My comment is only for constructive feedback.

Service is attentive and there is always someone present, which is hard to find lately. Breakfast was hot and plenty. The only concern was my bed was too soft and the pillows not too comfortable, but even so, I had a good night’s sleep. This is a good hotel at a good price. My comment is only for constructive feedback.

8

Stephen

19. dec. 2025

·

Overnattede 1 nat

The staff is incredible! Warm, friendly, and super nice. Our room with 2 queen beds was extremely clean and quiet. Breakfast offers many choices. Coffee available 24/7. Smooth check in and out! Will stay again.

The staff is incredible! Warm, friendly, and super nice. Our room with 2 queen beds was extremely clean and quiet. Breakfast offers many choices. Coffee available 24/7. Smooth check in and out! Will stay again.

6

Tamika

4. jan. 2025

·

Overnattede 1 nat

The elevator tracks are always dirty, they let anyone park in the charger station spot, breakfast has got real bad no juice, no fruit, they ran out of tissue

The elevator tracks are always dirty, they let anyone park in the charger station spot, breakfast has got real bad no juice, no fruit, they ran out of tissue

2

Andrea

21. jul. 2025

·

Overnattede 1 nat

The pool was unusable. Although filled with water, we were not allowed to use the pool during our stay. However, a large group of men were seated in the far left corner of the pool area. The hallways were dirty and needed to be vacuumed. The one working elevator was gross and needed to be thoroughly cleaned. Only one working elevator at the furthest point of the hotel and only one working ice machine. Workers were rude. Bathroom was dirty. Hair was found on the towels. The parking lot had numerous potholes and not kept up. Breakfast although was complimentary was mediocre. No fresh berries to pair with the yogurt, eggs and sausage was cold, milk was soured. Very limited options. Housekeeping blocked majority of the hallways with carts and made it difficult to move luggage cart down walkway to the only working elevator. Security for the building was not working. Should have been a card key to enter the back side or exterior doors not connected to the check in desk, those locks were not working or even engaged. Heavy odor of marijuana in hallways and someone was at the pool area smoking marijuana as well when we attempted to access the pool area. Gates were not locked and no sign stating closed was anywhere to be seen. We were in the pool area and front desk person ran out and yelled at my son to get out of the pool because it was closed. Pool hours are listed as 9am to 10pm, this interaction occurred at 8pm. Very awful experience over all!

The pool was unusable. Although filled with water, we were not allowed to use the pool during our stay. However, a large group of men were seated in the far left corner of the pool area. The hallways were dirty and needed to be vacuumed. The one working elevator was gross and needed to be thoroughly cleaned. Only one working elevator at the furthest point of the hotel and only one working ice machine. Workers were rude. Bathroom was dirty. Hair was found on the towels. The parking lot had numerous potholes and not kept up. Breakfast although was complimentary was mediocre. No fresh berries to pair with the yogurt, eggs and sausage was cold, milk was soured. Very limited options. Housekeeping blocked majority of the hallways with carts and made it difficult to move luggage cart down walkway to the only working elevator. Security for the building was not working. Should have been a card key to enter the back side or exterior doors not connected to the check in desk, those locks were not working or even engaged. Heavy odor of marijuana in hallways and someone was at the pool area smoking marijuana as well when we attempted to access the pool area. Gates were not locked and no sign stating closed was anywhere to be seen. We were in the pool area and front desk person ran out and yelled at my son to get out of the pool because it was closed. Pool hours are listed as 9am to 10pm, this interaction occurred at 8pm. Very awful experience over all!

8

Jasmyn

3. aug. 2025

·

Overnattede 2 nætter

Nice breakfast, clean hotel helpful front desk staff

Nice breakfast, clean hotel helpful front desk staff

8

Katrina

2. aug. 2024

·

Overnattede 2 nætter

Terrible water pressure. Staff was friendly and breakfast was good.

Terrible water pressure. Staff was friendly and breakfast was good.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

4

Tamara

for 3 uger siden

·

Overnattede 1 nat

I was very uneasy staying at this hotel. It looked clean on initial inspection but after settling in, it was another story.

I was very uneasy staying at this hotel. It looked clean on initial inspection but after settling in, it was another story.

6

Jennifer

for 3 uger siden

·

Overnattede 3 nætter

I was unable to get the wifi to work long enough to get any work done. I had to go to the Starbucks across the street to use their wifi.

I was unable to get the wifi to work long enough to get any work done. I had to go to the Starbucks across the street to use their wifi.

10

Robby

for 3 uger siden

·

Overnattede 1 nat

clean, good breakfast, highly recommend

clean, good breakfast, highly recommend

4

Donna

for 3 uger siden

·

Overnattede 3 nætter

The pool was filthy thick dirty ring around water so cloudy that you could not see bottom of pool. The WiFi was average, the TV stations were poor to average on viewing. When I told the front desk they immediately sent maintenance, who clicked a couple of buttons and we were able to get a couple of channels. The room was clean. The hallway needed vacuuming the entire time we were there. The main thing is: I was in handicapped accessible room, which was at the end of the hall (a long walk from front desk). They never informed me that I could use the lower entrance at the end of the hall. Also for handicapped shower - NO PLACE TO PUT SOAP, shampoo, or conditioner in the shower. The breakfast was subpar. The egg, bacon, cheese things tasted weird, I watched several people take 2. Then after 1st bite threw them away - as did myself and friend. The hotel needs a lot of upgrades. It is severely run down. And for the location, though a great location, needs IMPROVEMENTS.

The pool was filthy thick dirty ring around water so cloudy that you could not see bottom of pool. The WiFi was average, the TV stations were poor to average on viewing. When I told the front desk they immediately sent maintenance, who clicked a couple of buttons and we were able to get a couple of channels. The room was clean. The hallway needed vacuuming the entire time we were there. The main thing is: I was in handicapped accessible room, which was at the end of the hall (a long walk from front desk). They never informed me that I could use the lower entrance at the end of the hall. Also for handicapped shower - NO PLACE TO PUT SOAP, shampoo, or conditioner in the shower. The breakfast was subpar. The egg, bacon, cheese things tasted weird, I watched several people take 2. Then after 1st bite threw them away - as did myself and friend. The hotel needs a lot of upgrades. It is severely run down. And for the location, though a great location, needs IMPROVEMENTS.

10

Malcolm

11. aug. 2026

·

Overnattede 1 nat

Have stayed here several times. Staff is always very nice. Room was immaculate

Have stayed here several times. Staff is always very nice. Room was immaculate

Overnatningsstedets retninglinjer

Indtjekningsanvisninger

Alt hvad du behøver at vide for et problemfrit check-in.

Indtjekning

Udtjekning

Fra 15:00 til 02:00

Før 11:00

Sikkerhedsdepositum

Du skal betale det fuldt refunderbare depositum for denne ejendom.

Godt at vide

Yderligere politikker og oplysninger om denne ejendom.

Valgfrie tilvalg

Yderligere betalte tjenesteydelser du kan anmode om.

Har du et spørgsmål?

Øjeblikkelige AI-svar er baseret på oplysninger om hotellet

Priser for kommende datoer

september 2026

sø.	ma.	ti.	on.	to.	fr.	lø.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $67	15 $70	16 $70	17 $58	18 $81	19 $81
20 $75	21 $75	22 $65	23 $76	24 $75	25 $82	26 $81
27 $92	28 $75	29 $74	30 $76

oktober 2026

Billigere

Dyrere

Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.

Priser i USD for 2 gæster opdateres dagligt.

Kontakt venligst overnatningsstedet via kontaktoplysningerne i reservationsbekræftelsen, hvis du planlægger at ankomme efter kl. 06.00. Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer.

Indtjekning skal udføres af en person, på mindst 18 år.

Du skal betale følgende fuldt refunderbare depositum.

Deposit: USD 50.00 per accommodation, per stay

Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Det navn, der står på det kreditkort, som bruges ved indtjekning til betaling af diverse udgifter, skal være det primære navn på værelsesreservationen
Gæster skal kontakte overnatningsstedet på forhånd for at reservere parkering på stedet
Dette overnatningssted accepterer kreditkort, mobilbetaling og kontanter
Følgende muligheder for mobilbetaling er tilgængelige: Google Pay, Apple Pay og Samsung Pay
Betaling uden kontanter er tilgængelig
Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker, røgalarm, sikkerhedsalarm, førstehjælpskasse og vinduesikring
Bemærk venligst, at kulturelle normer og gæstepolitik varierer afhængigt af land og overnatningssted. De angivne politikker kommer fra overnatningsstedet

Daglig rengøring er inkluderet for ophold på 6 nætter eller mindre. Begrænset rengøring tilbydes for ophold på 7 nætter eller mere.

Den udendørs pool har åbent fra maj til september.
Børn kan overnatte gratis på forældres eller værgers værelse, hvis de eksisterende sengepladser benyttes.
Byggearbejde er i gang ved en nabobygning, og der kan forekomme støj fra dette byggeriarbejde.
Det er ikke nødvendigt at have en bil for at komme til og fra dette overnatningssted.
Gratis Wi-Fi på værelset er begrænset til 1 pr. enhed.
Der er mulighed for kontaktløs betaling for alle transaktioner.
Der er mulighed for kontaktløs udtjekning.
Dette overnatningssted tager mod gæster af alle seksuelle orienteringer og kønsidentiteter (LGBTQ+-venligt).

Få flere oplysninger om Best Westerns privatlivspolitik på https://www.bestwestern.dk/legal/privacy-policy.

Tidlig indtjekning er mulig mod et gebyr (afhænger af tilgængelighed)
Sen udtjekning er mulig for et gebyr (afhænger af tilgængelighed)
Gebyr for ekstra seng: 25.0 USD pr. nat

Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.