Montigo Resorts, Somerset
170 USD
a notte
Media per settembre
Seleziona le date per controllare prezzi e disponibilità
170 USD
a notte
Media per settembre
Prezzi medi mensili
Presso Montigo Resorts, Somerset, il prezzo per notte è in media di 133 USD nel mese più economico (marzo) e di 192 USD nel mese più caro (luglio), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 137 USD |
| febbraio | 137 USD |
| marzo | 133 USD |
| aprile | 140 USD |
| maggio | 172 USD |
| giugno | 162 USD |
| luglio | 192 USD |
| agosto | 174 USD |
| settembre | 170 USD |
| ottobre | 156 USD |
| novembre | 152 USD |
| dicembre | 148 USD |
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set · 170 USD
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Prezzo più alto: luglio (circa 192 USD)
Prezzo più basso: marzo (circa 133 USD)
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Scegli dall'ampia selezione di servizi ricreativi, che includono un centro fitness, una vasca idromassaggio e una sauna. Quest...
Servizi
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Scegli dall'ampia selezione di servizi ricreativi, che includono un centro fitness, una vasca idromassaggio e una sauna. Questo hotel dispone, inoltre, di il Wi-Fi gratuito, servizi per matrimoni e una sala rinfreschi.
Servizi per le aziende
Potrai usufruire di un business center, quotidiani gratuiti nella hall e una reception aperta 24 ore su 24. Un hotel è ideale per l'organizzazione di eventi, grazie a un centro congressi e sale riunioni. Potrai usufruire di una navetta da e per l'aeroporto su richiesta a pagamento; inoltre, in loco troverai il un parcheggio gratuito.
Ristorazione
Scopri le specialità dell'eccellente ristorante di un hotel, dove troverai anche bar/lounge. Se preferisci restare nella tua stanza, richiedi il servizio in camera 24 ore su 24. La colazione continentale è servita nei giorni feriali dalle ore 07:00 alle ore 09:30 e nel fine settimana dalle ore 08:00 alle ore 10:30, dietro pagamento di un supplemento.
Camere
Rilassati in una delle 28 camere con stile personalizzato della struttura, complete di frigorifero e lettore DVD. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la Smart TV è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di vasca o doccia, set di cortesia gratuiti e asciugacapelli. I comfort includono casseforti e scrivanie, mentre le pulizie sono eseguite tutti i giorni.
Posizione
Montigo Resorts, Somerset, struttura nel centro storico di Shepton Mallet, è a soli 5 minuti di auto da Kilver Court e da Fiera Royal Bath and West. Questo hotel con spa dista 23,5 km da Parco safari e avventure di Longleat e 26,3 km da Center Parcs Longleat Forest.
Nelle vicinanze
Kilver Court(0.7 miglia)
Fiera Royal Bath and West(2.5 miglia)
Glastonbury Festival Site(5.2 miglia)
Cattedrale di Wells(6.2 miglia)
Wells & Mendip Museum(6.2 miglia)
Downside Abbey (Basilica of St. Gregory the Great)(6.4 miglia)
Area naturale Mendip Hills(6.4 miglia)
Strada Storica Vicar’s Close(6.5 miglia)
Gola di Ebbor(6.6 miglia)
Enoteca Avalon Vineyard(6.6 miglia)
Palazzo episcopale di Wells(6.7 miglia)
Wells Leisure Centre(7.3 miglia)
Church of St. Mary(7.3 miglia)
Castello di Nunney(7.5 miglia)
Museo Hauser and Wirth Somerset(7.6 miglia)
L'aeroporto internazionale più vicino è Aeroporto internazionale di Bristol (BRS)(21.4 miglia)
Parcheggio
Ristorante
Camere non fumatori
Servizio in camera
Servizio banchetti
Cassetta di sicurezza
Posizione
Shepton Mallet Nr Glastonbury, Shepton Mallet, Inghilterra, Regno Unito
Kilver Court (0.7 miglia)
Fiera Royal Bath and West (2.5 miglia)
Glastonbury Festival Site (5.2 miglia)
Cattedrale di Wells (6.2 miglia)
Wells & Mendip Museum (6.2 miglia)
Downside Abbey (Basilica of St. Gregory the Great) (6.4 miglia)
Recensioni degli ospiti
8.2
Molto buono
Sulla base di 360 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Le recensioni di Montigo Resorts, Somerset, descrivono una struttura bella e caratteristica con un'area benessere rilassante e un personale cordiale, ma evidenziano anche politiche di servizio incoerenti, addebiti inattesi per l'accesso alla spa e occasionali problemi di manutenzione o di pulizia in alcune camere.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
Le recensioni di Montigo Resorts, Somerset, descrivono una struttura bella e caratteristica con un'area benessere rilassante e un personale cordiale, ma evidenziano anche politiche di servizio incoerenti, addebiti inattesi per l'accesso alla spa e occasionali problemi di manutenzione o di pulizia in alcune camere.
La colazione è spesso elogiata, mentre cena e servizio in camera ricevono pareri contrastanti, con alcuni che notano prezzi elevati. Le camere variano da confortevoli e silenziose a datate, piccole o fredde, e alcune recensioni menzionano umidità o muffa. Ci si può aspettare un soggiorno panoramico e caratteristico con un'eccellente colazione, ma è consigliabile confermare cosa è incluso e le condizioni della camera in anticipo.
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Servizi
L'area benessere è spesso descritta come rilassante e piacevole, ma diversi ospiti segnalano costi inattesi o accesso limitato (ad esempio, addebiti per la vasca idroterapica o in caso di mancata prenotazione diretta). Sono stati rilevati alcuni problemi con le strutture, tra cui una doccia termale troppo calda e un odore di bar.
Recensioni degli ospiti correlate
4
Andy
10 ago 2023
·
Soggiorno di 1 notte
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
10
Elaine
16 ott 2023
·
Soggiorno di 1 notte
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
6
Stephen
27 feb 2023
·
Soggiorno di 2 notti
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
8
Kieran
22 mar 2024
·
Soggiorno di 2 notti
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
2
Jason
6 dic 2025
·
Soggiorno di 1 notte
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
10
Philip
5 nov 2025
·
Soggiorno di 2 notti
All facilities so accessable. Clean and warm.
All facilities so accessable. Clean and warm.
6
Samantha
6 ott 2025
·
Soggiorno di 1 notte
Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!!
Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!!
10
Oluwatosin
25 nov 2025
·
Soggiorno di 2 notti
Spa facilities and staff were excellent. Comfortable accommodation
Spa facilities and staff were excellent. Comfortable accommodation
10
Piotr
4 gen 2025
·
Soggiorno di 1 notte
Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
6
Aimee
19 dic 2025
·
Soggiorno di 1 notte
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
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Pulizia
I resoconti sono contrastanti: alcuni descrivono l'hotel come pulito, mentre altri citano muffa o umidità, moquette macchiata, odori strani e sporcizia o usura nei bagni e negli accessori.
Recensioni degli ospiti correlate
2
Rachel
30 set 2025
·
Soggiorno di 2 notti
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.
2
mark
14 nov 2023
·
Soggiorno di 1 notte
We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
2
Jason
6 dic 2025
·
Soggiorno di 1 notte
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
10
Philip
5 nov 2025
·
Soggiorno di 2 notti
All facilities so accessable. Clean and warm.
All facilities so accessable. Clean and warm.
10
Roger
14 mar 2025
·
Soggiorno di 2 notti
A nice clean hotel with very pleasant staff and good food
A nice clean hotel with very pleasant staff and good food
4
Richard
29 dic 2023
·
Soggiorno di 1 notte
Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
4
Aleksandra
1 gen 2024
·
Soggiorno di 1 notte
Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.
Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.
2
Toni
10 mag 2024
·
Soggiorno di 1 notte
The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
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Camere
Le esperienze variano da camere piacevoli, confortevoli e silenziose a spazi che risultano piccoli, datati o poco riscaldati, con alcuni arredi rotti e layout scomodi della doccia; alcuni ospiti hanno ricevuto degli upgrade o hanno elogiato i letti.
Recensioni degli ospiti correlate
6
Jon
14 ott 2023
·
Soggiorno di 1 notte
The room had no heating in there And the room was very dated
The room had no heating in there And the room was very dated
4
Andy
10 ago 2023
·
Soggiorno di 1 notte
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
10
Elaine
16 ott 2023
·
Soggiorno di 1 notte
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
10
sharon
3 giu 2025
·
Soggiorno di 3 notti
Super stay lovely room and so quiet
Super stay lovely room and so quiet
8
Wendy
24 mar 2023
·
Soggiorno di 2 notti
We enjoyed our stay at Charlton House Spa Hotel. Friendly & helpful staff. Comfortable room & excellent breakfast. We didn’t use the Spa, but loved the Elemis toiletries. Unfortunately we had difficulty getting the shower to right temperature and it was awkward to get in & out of.
We enjoyed our stay at Charlton House Spa Hotel. Friendly & helpful staff. Comfortable room & excellent breakfast. We didn’t use the Spa, but loved the Elemis toiletries. Unfortunately we had difficulty getting the shower to right temperature and it was awkward to get in & out of.
8
Tina
12 apr 2023
·
Soggiorno di 1 notte
The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
10
Stewart
26 apr 2025
·
Soggiorno di 1 notte
Fantatastic bed and bathroom...
Fantatastic bed and bathroom...
6
Aimee
19 dic 2025
·
Soggiorno di 1 notte
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
2
Adam
21 mar 2024
·
Soggiorno di 1 notte
Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!
Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!
8
Christopher
17 nov 2023
·
Soggiorno di 1 notte
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
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Servizio
Molti ospiti lodano il personale cordiale e disponibile e i singoli membri del team che si distinguono, ma altri descrivono un servizio incoerente e politiche rigide (regole di accesso alla spa, orari fissi per la cena), occasionale scortesia e difficoltà con rimborsi o fatture.
Recensioni degli ospiti correlate
10
Eloise
2 giu 2025
·
Soggiorno di 1 notte
For a last minute replacement very nice, staff very frendly and easy to talk to.
For a last minute replacement very nice, staff very frendly and easy to talk to.
8
Sharon
1 ago 2025
·
Soggiorno di 1 notte
1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again
1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again
4
Andy
10 ago 2023
·
Soggiorno di 1 notte
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
4
ashley
18 ago 2023
·
Soggiorno di 1 notte
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
8
Kieran
22 mar 2024
·
Soggiorno di 2 notti
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
10
David
30 nov 2023
·
Soggiorno di 2 notti
The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
4
Caitlin
3 giu 2024
·
Soggiorno di 1 notte
There is an extra charge for everything, service was poor and didn’t feel like a guest.
There is an extra charge for everything, service was poor and didn’t feel like a guest.
10
Charles
22 dic 2025
·
Soggiorno di 3 notti
Staff very helpful
Staff very helpful
10
Lenroy
28 apr 2025
·
Soggiorno di 1 notte
Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.
Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.
6
Aimee
19 dic 2025
·
Soggiorno di 1 notte
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
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Posizione
Diverse recensioni menzionano una posizione bella e tranquilla, anche se il parcheggio e l'accesso possono essere scomodi.
Recensioni degli ospiti correlate
10
sharon
3 giu 2025
·
Soggiorno di 3 notti
Super stay lovely room and so quiet
Super stay lovely room and so quiet
4
ashley
18 ago 2023
·
Soggiorno di 1 notte
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
2
Jason
6 dic 2025
·
Soggiorno di 1 notte
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
8
Tina
12 apr 2023
·
Soggiorno di 1 notte
The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
6
Aimee
19 dic 2025
·
Soggiorno di 1 notte
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
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Ristorazione
La colazione è ampiamente elogiata per qualità e scelta, ma cena e servizio in camera sono contrastanti, con segnalazioni di vino tiepido, menu limitati, addebiti extra (ad esempio, per il caffè) e prezzi più alti.
Recensioni degli ospiti correlate
4
Andy
10 ago 2023
·
Soggiorno di 1 notte
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
2
Rachel
30 set 2025
·
Soggiorno di 2 notti
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.
4
ashley
18 ago 2023
·
Soggiorno di 1 notte
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
6
Stephen
27 feb 2023
·
Soggiorno di 2 notti
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
8
Kieran
22 mar 2024
·
Soggiorno di 2 notti
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
10
Roger
14 mar 2025
·
Soggiorno di 2 notti
A nice clean hotel with very pleasant staff and good food
A nice clean hotel with very pleasant staff and good food
10
David
9 mar 2024
·
Soggiorno di 1 notte
Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
10
christopher
3 nov 2023
·
Soggiorno di 2 notti
Great visit , restaurant menu needs frequent change.
Great visit , restaurant menu needs frequent change.
6
Aimee
19 dic 2025
·
Soggiorno di 1 notte
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
8
Christopher
17 nov 2023
·
Soggiorno di 1 notte
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
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8
Andrea
31 lug 2026
·
Soggiorno di 1 notte
The hotel is lovely, very attractive main entrance and lobby. Staff were all very helpful and friendly and overall it was very clean in the room and public areas. The spa facilities were really good, we loves the courtyard with the large hot tub. Only small grumbles about the room were the lack of curtains and no decaf coffee, the bed was super comfy and the bathroom was modern and clean. The bistro food and hot drinks are very overpriced for what they are, a salad with a very small amount of topping were £15 and a small cup of coffee was £5. Overall we had a fantastic stay and would go back.
The hotel is lovely, very attractive main entrance and lobby. Staff were all very helpful and friendly and overall it was very clean in the room and public areas. The spa facilities were really good, we loves the courtyard with the large hot tub. Only small grumbles about the room were the lack of curtains and no decaf coffee, the bed was super comfy and the bathroom was modern and clean. The bistro food and hot drinks are very overpriced for what they are, a salad with a very small amount of topping were £15 and a small cup of coffee was £5. Overall we had a fantastic stay and would go back.
6
Peter
23 giu 2026
·
Soggiorno di 1 notte
Property was looking tires and needs investment
Property was looking tires and needs investment
10
Anna
16 mag 2026
·
Soggiorno di 2 notti
Beautiful hotel. Lovely rooms. Food is delicious . Best of all was the lady hotel manager who sorted an early breakfast for us and upgraded our room.
Beautiful hotel. Lovely rooms. Food is delicious . Best of all was the lady hotel manager who sorted an early breakfast for us and upgraded our room.
8
Anna
8 mag 2026
·
Soggiorno di 2 notti
It’s a really beautiful place in a beautiful location. The rooms were old worlde and the food was delicious but we need an early breakfast ( it was included in our option) and not offering breakfast before 8 am at weekends is no good as we’re early risers so we were disappointed
It’s a really beautiful place in a beautiful location. The rooms were old worlde and the food was delicious but we need an early breakfast ( it was included in our option) and not offering breakfast before 8 am at weekends is no good as we’re early risers so we were disappointed
10
Winston
24 apr 2026
·
Soggiorno di 2 notti
Great staff and amenities
Great staff and amenities
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 22:00
Prima delle 11:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-04: 216.49935416793824USD
- 2026-09-05: NO DATA
- 2026-09-06: 182.75192760925293USD
- 2026-09-07: 177.06438073577883USD
- 2026-09-08: 188.64315692596438USD
- 2026-09-09: 180.05334792251588USD
- 2026-09-10: 191.92850227279663USD
- 2026-09-11: 216.85262587509158USD
- 2026-09-12: 247.83344862442019USD
- 2026-09-13: 175.8244913345337USD
- 2026-09-14: 166.28805169296265USD
- 2026-09-15: 186.06068615722657USD
- 2026-09-16: 181.29750877075196USD
- 2026-09-17: 177.87374018325806USD
- 2026-09-18: 225.34511323776246USD
- 2026-09-19: 257.7439854927063USD
- 2026-09-20: 181.7179006843567USD
- 2026-09-21: 175.03048073806764USD
- 2026-09-22: 172.05705736465455USD
- 2026-09-23: 180.42203937606814USD
- 2026-09-24: 182.10215367507936USD
- 2026-09-25: 235.53224845352173USD
- 2026-09-26: 260.35174819030766USD
- 2026-09-27: 175.03048073806764USD
- 2026-09-28: 194.52752711410523USD
- 2026-09-29: 168.3814683670044USD
- 2026-09-30: 179.87509919891357USD
- 2026-10-01: 187.8200260498047USD
- 2026-10-02: 227.3107764266968USD
- 2026-10-03: 264.4239968711853USD
- 2026-10-04: 345.1931779479981USD
- 2026-10-05: 363.56515USD
- 2026-10-06: 476.23550000000006USD
- 2026-10-07: 391.7466329956055USD
- 2026-10-08: 508.17365859069827USD
- 2026-10-09: 533.8526408126831USD
- 2026-10-10: 345.80160214843755USD
- 2026-10-11: 254.5251754653931USD
- 2026-10-12: 159.1241084114075USD
- 2026-10-13: 157.25142452087402USD
- 2026-10-14: 186.26061114501954USD
- 2026-10-15: 179.72813306427003USD
- 2026-10-16: 232.3434448982239USD
- 2026-10-17: 256.9542817909241USD
- 2026-10-18: 166.70069828567506USD
- 2026-10-19: 166.70069828567506USD
- 2026-10-20: 167.29118595352173USD
- 2026-10-21: 167.8874515953064USD
- 2026-10-22: 179.6130875770569USD
- 2026-10-23: 233.46757985839847USD
- 2026-10-24: 264.3815128112793USD
- 2026-10-25: 167.29118595352173USD
- 2026-10-26: 157.38137576293946USD
- 2026-10-27: 169.27693026046754USD
- 2026-10-28: 155.03270025253298USD
- 2026-10-29: 183.8720215324402USD
- 2026-10-30: 231.45730574798586USD
- 2026-10-31: 267.2354951835633USD
- 2026-11-01: 166.40414288711548USD
- 2026-11-02: 174.9911160751343USD
- 2026-11-03: 166.70069828567506USD
- 2026-11-04: 158.41028049621582USD
Questa struttura offre il servizio di trasferimento dall'aeroporto (potrebbero essere previsti supplementi). Per usufruirne, prima della partenza occorre comunicare alla struttura i dettagli relativi all'arrivo, utilizzando i recapiti indicati nella conferma ricevuta in seguito alla prenotazione. Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta solo pagamenti con carta di credito; non si accettano contanti
- La struttura è dotata di un rilevatore di monossido di carbonio, un estintore antincendio, un rilevatore di fumo, un sistema di sicurezza, un kit di pronto soccorso e delle griglie di protezione per le finestre
- È necessario prenotare i massaggi e i trattamenti spa. Per effettuare la prenotazione, contattare un hotel prima dell'arrivo, utilizzando i recapiti riportati nella conferma della prenotazione.
- L'accesso ad alcuni servizi potrebbe essere limitato. Per maggiori informazioni, contattare la struttura utilizzando i recapiti indicati nella conferma della prenotazione.
- Sono disponibili il check-in senza contatti e il check-out senza contatti.
- Costo colazione continentale: 16 GBP a persona (importo approssimativo).
- Supplemento per animali domestici: 50 GBP per sistemazione, a soggiorno
- Non vengono richiesti supplementi per gli animali di servizio
- Letto aggiuntivo: 30.0 GBP al giorno
- Supplemento spa: 20 GBP
- Supplemento per i servizi: 20.00 GBP a persona, a notte e include l'uso di: sauna; vasca idromassaggio; palestra
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Camere non fumatori
Servizio in camera
Servizio banchetti
Cassetta di sicurezza
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
SPA e centro benessere
Trattamenti corpo
Trattamenti viso
Area/Tavoli da picnic
Colazione in camera
Disponibilità camere anallergiche
Family room
Beach Sun Loungers
Wheelchair Accessible (Limited)
Internet
Wi-fi gratuito
Parcheggio
Parcheggio
Parcheggio gratuito
Stazione di ricarica per auto elettriche
Area Shuttle (free)
Parking (Limited)
Parking Onsite
Servizi
Servizio banchetti
Cassetta di sicurezza
Deposito bagagli
Zona fumatori
24-Hour Front Desk
Lockers Available
Attività
Giardino
Mobili da esterno
Terrazza
Fitness Center (nearby)