Name: Montigo Resorts, Somerset
Address: Shepton Mallet Nr Glastonbury, Shepton Mallet, Somerset, GB
Price range: 157 USD–228 USD per night
Rating: 7.8

Cosa pensano gli ospiti

Le recensioni di Montigo Resorts, Somerset, descrivono una struttura bella e caratteristica con un'area benessere rilassante e un personale cordiale, ma evidenziano anche politiche di servizio incoerenti, addebiti inattesi per l'accesso alla spa e occasionali problemi di manutenzione o di pulizia in alcune camere.

La colazione è spesso elogiata, mentre cena e servizio in camera ricevono pareri contrastanti, con alcuni che notano prezzi elevati. Le camere variano da confortevoli e silenziose a datate, piccole o fredde, e alcune recensioni menzionano umidità o muffa. Ci si può aspettare un soggiorno panoramico e caratteristico con un'eccellente colazione, ma è consigliabile confermare cosa è incluso e le condizioni della camera in anticipo.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Servizi

L'area benessere è spesso descritta come rilassante e piacevole, ma diversi ospiti segnalano costi inattesi o accesso limitato (ad esempio, addebiti per la vasca idroterapica o in caso di mancata prenotazione diretta). Sono stati rilevati alcuni problemi con le strutture, tra cui una doccia termale troppo calda e un odore di bar.

Recensioni degli ospiti correlate

4

Andy

10 ago 2023

·

Soggiorno di 1 notte

Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better

10

Elaine

16 ott 2023

·

Soggiorno di 1 notte

We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.

6

Stephen

27 feb 2023

·

Soggiorno di 2 notti

Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.

8

Kieran

22 mar 2024

·

Soggiorno di 2 notti

Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the

2

Jason

6 dic 2025

·

Soggiorno di 1 notte

Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr

10

Philip

5 nov 2025

·

Soggiorno di 2 notti

All facilities so accessable. Clean and warm.

6

Samantha

6 ott 2025

·

Soggiorno di 1 notte

Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!!

10

Oluwatosin

25 nov 2025

·

Soggiorno di 2 notti

Spa facilities and staff were excellent. Comfortable accommodation

10

Piotr

4 gen 2025

·

Soggiorno di 1 notte

Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌

6

Aimee

19 dic 2025

·

Soggiorno di 1 notte

Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.

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Pulizia

I resoconti sono contrastanti: alcuni descrivono l'hotel come pulito, mentre altri citano muffa o umidità, moquette macchiata, odori strani e sporcizia o usura nei bagni e negli accessori.

Recensioni degli ospiti correlate

2

Rachel

30 set 2025

·

Soggiorno di 2 notti

The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.

2

mark

14 nov 2023

·

Soggiorno di 1 notte

We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.

2

Jason

6 dic 2025

·

Soggiorno di 1 notte

Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr

10

Philip

5 nov 2025

·

Soggiorno di 2 notti

All facilities so accessable. Clean and warm.

10

Roger

14 mar 2025

·

Soggiorno di 2 notti

A nice clean hotel with very pleasant staff and good food

4

Richard

29 dic 2023

·

Soggiorno di 1 notte

Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.

4

Aleksandra

1 gen 2024

·

Soggiorno di 1 notte

Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.

2

Toni

10 mag 2024

·

Soggiorno di 1 notte

The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.

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Camere

Le esperienze variano da camere piacevoli, confortevoli e silenziose a spazi che risultano piccoli, datati o poco riscaldati, con alcuni arredi rotti e layout scomodi della doccia; alcuni ospiti hanno ricevuto degli upgrade o hanno elogiato i letti.

Recensioni degli ospiti correlate

6

Jon

14 ott 2023

·

Soggiorno di 1 notte

The room had no heating in there And the room was very dated

4

Andy

10 ago 2023

·

Soggiorno di 1 notte

Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better

10

Elaine

16 ott 2023

·

Soggiorno di 1 notte

We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.

10

sharon

3 giu 2025

·

Soggiorno di 3 notti

Super stay lovely room and so quiet

8

Wendy

24 mar 2023

·

Soggiorno di 2 notti

We enjoyed our stay at Charlton House Spa Hotel. Friendly & helpful staff. Comfortable room & excellent breakfast. We didn’t use the Spa, but loved the Elemis toiletries. Unfortunately we had difficulty getting the shower to right temperature and it was awkward to get in & out of.

8

Tina

12 apr 2023

·

Soggiorno di 1 notte

The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.

10

Stewart

26 apr 2025

·

Soggiorno di 1 notte

Fantatastic bed and bathroom...

6

Aimee

19 dic 2025

·

Soggiorno di 1 notte

Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.

2

Adam

21 mar 2024

·

Soggiorno di 1 notte

Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!

8

Christopher

17 nov 2023

·

Soggiorno di 1 notte

What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.

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Servizio

Molti ospiti lodano il personale cordiale e disponibile e i singoli membri del team che si distinguono, ma altri descrivono un servizio incoerente e politiche rigide (regole di accesso alla spa, orari fissi per la cena), occasionale scortesia e difficoltà con rimborsi o fatture.

Recensioni degli ospiti correlate

10

Eloise

2 giu 2025

·

Soggiorno di 1 notte

For a last minute replacement very nice, staff very frendly and easy to talk to.

8

Sharon

1 ago 2025

·

Soggiorno di 1 notte

1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again

4

Andy

10 ago 2023

·

Soggiorno di 1 notte

Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better

4

ashley

18 ago 2023

·

Soggiorno di 1 notte

Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly

8

Kieran

22 mar 2024

·

Soggiorno di 2 notti

Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the

10

David

30 nov 2023

·

Soggiorno di 2 notti

The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble

4

Caitlin

3 giu 2024

·

Soggiorno di 1 notte

There is an extra charge for everything, service was poor and didn’t feel like a guest.

10

Charles

22 dic 2025

·

Soggiorno di 3 notti

Staff very helpful

10

Lenroy

28 apr 2025

·

Soggiorno di 1 notte

Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.

6

Aimee

19 dic 2025

·

Soggiorno di 1 notte

Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.

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Posizione

Diverse recensioni menzionano una posizione bella e tranquilla, anche se il parcheggio e l'accesso possono essere scomodi.

Recensioni degli ospiti correlate

10

sharon

3 giu 2025

·

Soggiorno di 3 notti

Super stay lovely room and so quiet

4

ashley

18 ago 2023

·

Soggiorno di 1 notte

Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly

2

Jason

6 dic 2025

·

Soggiorno di 1 notte

Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr

8

Tina

12 apr 2023

·

Soggiorno di 1 notte

The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.

6

Aimee

19 dic 2025

·

Soggiorno di 1 notte

Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.

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Ristorazione

La colazione è ampiamente elogiata per qualità e scelta, ma cena e servizio in camera sono contrastanti, con segnalazioni di vino tiepido, menu limitati, addebiti extra (ad esempio, per il caffè) e prezzi più alti.

Recensioni degli ospiti correlate

4

Andy

10 ago 2023

·

Soggiorno di 1 notte

Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better

2

Rachel

30 set 2025

·

Soggiorno di 2 notti

The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging. Mould on the ceilings. Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell. Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product. We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in. Bathroom: No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period. Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic. Shower heads tarnished and worn. Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean. Tap and tile it was attached to coming loose off the bath. Loo roll holder hanging off walls, deteriorated chrome. Windowframes dirty. looked like they needed a paint/good clean. Grout missing around sink mirror. Towel rail didn’t work. The room: Bedside light didn’t work on one side. Cold. We were cold. Only small heater, not enough. Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad. Staff apologetic but Manager refused a refund, despite all of this documented. Bed was comfy. Room was quiet. Breakfast mediocre. A copy of Wallpaper mag in the room felt like a joke at our expense.

4

ashley

18 ago 2023

·

Soggiorno di 1 notte

Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly

6

Stephen

27 feb 2023

·

Soggiorno di 2 notti

Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.

8

Kieran

22 mar 2024

·

Soggiorno di 2 notti

Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the

10

Roger

14 mar 2025

·

Soggiorno di 2 notti

A nice clean hotel with very pleasant staff and good food

10

David

9 mar 2024

·

Soggiorno di 1 notte

Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!

10

christopher

3 nov 2023

·

Soggiorno di 2 notti

Great visit , restaurant menu needs frequent change.

6

Aimee

19 dic 2025

·

Soggiorno di 1 notte

Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.

8

Christopher

17 nov 2023

·

Soggiorno di 1 notte

What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.

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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Mese	Prezzo medio
gennaio	137 USD
febbraio	137 USD
marzo	133 USD
aprile	140 USD
maggio	172 USD
giugno	162 USD
luglio	192 USD
agosto	174 USD
settembre	189 USD
ottobre	156 USD
novembre	152 USD
dicembre	148 USD

dom	lun	mar	mer	gio	ven	sab
1 $180	2 $193	3 $195	4 $196	5 $203	6 $211	7 $227
8 $204	9 $195	10 $195	11 $195	12 $203	13 $219	14 $219
15 $195	16 $197	17 $194	18 $204	19 $213	20 $213	21 $222
22 $199	23 $205	24 $213	25 $219	26 $219	27 $212	28 $218
29 $197	30 $203

Montigo Resorts, Somerset

Prezzi per Montigo Resorts, Somerset

Prezzi medi mensili

Informazioni su questa struttura

Posizione

Opzioni camera

Doppia Superior

Somerset Suite

Modern Suite

Camera Classic con 2 letti singoli

Suite Junior

Camera Standard

Doppia Deluxe

Two bedroom Suite

Camera Deluxe

Doppia Deluxe

Doppia Classic

Camera Deluxe

Camera Signature

Camera Deluxe, vista giardino

Cottage (Private Garden & Outdoor Heated tub)

Baita

Recensioni degli ospiti su Montigo Resorts, Somerset

Cosa pensano gli ospiti

Politiche della struttura

Istruzioni per il check-in

Informazioni utili

Servizi extra

Prezzi per le prossime date

dom	lun	mar	mer	gio	ven	sab
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $188	21 $157	22 $180	23 $195	24 $211
25 $187	26	27 $195	28 $196	29 $203	30 $222	31 $228