Bawley Backyard Haven

The property was well maintained, simple and welcoming. However the experience with booking in the property with Mollymook Milton was not too smooth. The communication with the customer service until a few hours before check-in was good, fairly responsive. However they had a major issue with the backend system and as a result no access code was sent to us - no emails / messages past 2PM - the check-in was 3PM. I had to call the customer service (offshore) several times admits poor network, until finally on phone we were informed that the payment was successful and it was just "0.01" cents that was pending (probably a system bug), which had to be paid so as to receive the access code. This was sounding ridiculous and should have been fairly obvious to the customer executive to solve this regardless as that is not even an amount and not our mistake. Anyway further request to sort this ASAP, the customer exec was helpful in atlleast verbally giving us the access code. We had very limited phone network reception in the property and no wifi. We ended up chcki in after dark in winter, with no arrival instructions. Things worked out only intuitively and printed check-in guide once inside the property What was disappointing is there has been no acknowledgement from the Mollymook Milton team to respond to my email requesting for a response on this. Only the checkout reminder was sent a day before. Therefore not a pleasant experience nor efforts to acknowledge.

We were pleasantly surprised by how much was included in the holiday home, and it was spotlessly clean - the one downside was no WiFi... While it sounds quaint and liberating to be without internet for 5 nights, it was actually really limiting... Can't look at Google maps to plan walks, or check local weather, or tide information. Also not able to access messages from the host with check out instructions! Maybe it's the push I need to get a different service provider that has more coverage, but hot tip of you're not with Telstra you're unlikely to have any service.