Hilton Garden Inn Chicago Central Loop

should have rooftop bar open on weekends.

There are no ice machines so you need to call the front desk to get ice. Very nice property tho

They using different companies self parking garage and it hustle to find the parking and come back and check in with bags and luggage. They need advertise that parking is not unless willing to park at next building.

Good Gym and nice room. So good.

Nice stay overall! Wish they had a pool or hot tub

I always enjoy my stay here , only down side is I wish parking was included with my stay .

The only thing I was disappointed about was the fact that their “hot new restaurant” Seville, is only open on weekdays. No weekend hours!

We were directly across the street from the Willis Tower and the Big Bus pick up location, which was great. There is the train station that is like one block away that can be a little loud, but overall a pretty quiet place. Front desk staff was super helpful and friendly and the rooftop bar was awesome as well. Walkable to the riverwalk but a pretty decent drive/rideshare to the convention center.

Clean hotel with a good price. Everything around it was closed it seemed, so not the best location for food or coffee. The rooftop bar was closed on a Saturday night.

Great hotel. Parking garage is expensive but that was only flaw.

I was most impressed with the accomodations and its overall cleanliness. Wow! The bathroom was impeccable. Thank you!

Room was clean and in excellent condition (like new). The bed was comfortable and the location was within walking distance of an event we attended. Breakfast from the hotel restaurant was limited but what we ate was delicious.

There was what looked like blood on the sheets, tv didn’t work, lights barely worked, no towels, cold water, and it was freezing

My 3rd time staying here. I find something new to see or do near the property each time I stay. I was disappointed to find strands of hair in the shower. And there was the smell of urine at the toilet. Other than that, the staff was very nice, and I like the dining choices near the hotel.

When we checked in there was a used band aid in the soap dish. Then when sitting at the desk I noticed a ketchup packet under the foot of the bed. Luckily we didn't step on it walking around the room. It was kind of odd that there is one desk top that acts as desk, TV stand and counter. There is another desk near the bed but there is only one desk chair. We ended up taking our chair to a friends room to have enough seating for four people. The hotel is directly across the street from Sears Tower (now Willis) The picture is from the roof of the Sears retail space which has grass on it. A Chicago incentive for building owners. The parking garage for the tower and hotel is in the left of the picture. $65 for unlimited in and out each day. All in all a nicer stay.

cleanliness of room was an issue. dried stuck-on soap on the shower floor. none of the table surfaces had been cleaned, as there were sticky spots like someone had been eating near the TV and also at the nightstand. shiny, dried uo stain detected on the fitted sheet and tge actual sheet. i washed the sheets myself in the laundry room. long black hairs stuck into the comforter

Tha room was spotless, The room smelled fresh.

This hotel was fabulous. From the staff to the spacious, up-to-date rooms, everything was top-notch.

Amazing front desk staff! Immaculate room!

Room was very clean and staff was pleasant.

Great sized room with modern design. Great location.

The room was clean, and the staff were very friendly and accommodating. However, the room heater was limited to a maximum temperature of 74°F and only cycled on briefly every hour or so for a couple minutes. As a result, the room became quite cold at night, and I didn’t sleep very well because of it.

Everything about this hotel was good except there is a train track nearby and I was on 4th floor. It was SO LOUD!! They offered to change room but I returned too late and early departure headed to airport at 6:30, I was too lazy to switch. With so many hotel options, I would not stay here again. At least no 4th Floor

Great hotel and staff, but the street noise was definitely intrusive at times. I also tend to sleep very hot, and the air conditioning had too many restrictions, and kept cutting off. Otherwise, the room was beautiful, and the bed was comfortable. I also think that $4 for a can of soda, and 5$ for a personal size bag of chips for a quick snack is obscene, but that isn’t unique to this hotel.

The Wi-Fi was slow and non- responsive at times and the tv channels were not working properly but overall it was good

Hotel room was clean, and had plenty of room with tall ceilings.

Duvet on bed needs replaced, worn with hole/holes in it. Curtain set behind TV had a few hooks off their track. Due to this, we were not able to close the curtains all of the way. A few lightbulbs out. Otherwise, this hotel and our room was very nice and clean. We would stay at this property again.

Unfortunately, we walked into a very warm room, and even after maintenance worked on the system in our room, it did not drop much, which made for an uncomfortable stay.

The room was clean and spacious. The check in was easy and the staff was friendly and helpful.

The air in my room kept turning off so my room wouldn’t stay cold

Friendly staff and efficient chrck-in.

The property itself was fine but every front desk person we encountered was apathetic or rude and unhelpful, particularly Nariyah.

Terrible customer service. Everyone that worked at the front desk was incredibly rude. We happened to be one of the unlucky guests that were impacted by the CrowdStrike incident. We arrived in Chicago Friday morning & asked to store our bags. The front desk attendant was very unpleasant & appeared annoyed that we were asking something as simple as leaving our bags. Not a great introduction to Chicago. When we returned in the afternoon to check in, we were made aware their systems were still down, but the staff was refusing to manually check anyone in while other hotels in the area were doing so. Some guests were asking what our options were & the manager was incredibly rude & basically had a "not my problem" attitude. She said the system might not be up until 1-2 AM & we could cancel our entire reservation, but the city was basically booked up. She was hostile, as well as the front desk agents, & when I asked a couple times for any update, I was met with so much defensiveness. Not ONE person showed an ounce of sympathy or compassion for all of the guests that were basically left stranded. No concessions were offered, nothing was done to ease all the stress we all had after traveling & potentially having no where to stay. I understand that day was incredibly stressful for a lot of businesses, but the staff needs training in customer service skills when dealing with stressful situations & adversity.

Front desk staff was very friendly. Got a very good price for the condition of the hotel and the area. Would come back again!

Amazing front desk staff! Immaculate room!

Location was perfect for my events in the city. Main issue was how uncomfortable the front desk person made me. The first evening he was very flirty and suggestive. He took a very long time to give me my room number/card, he withheld it until I kept talking to him/sharing about myself. He continued to probe about my plans, I tried to stay kind but it made me uncomfortable enough to set up a block on my door slept with the lights on in my room knowing he had access to my room and where it was. He then texted to "check on me," I didn't respond. The next day someone else was at the front desk and was kind & normal. But, he texted again in the afternoon, I didn't answer. He was there that evening. I tried to move quickly past the front desk, he was in conversation with someone else, but stopped me with questions and again asked about my plans for the night. I tried to be brief and leave because I had to work in the morning. He kept probing, made a point to tell me it was his last night there during my stay paused awaiting some sort of invitation or commentary from me. I answered about my stay timing because he had access to that information. I was brief, attempting to leave, and he suggestively asked what my room number was and I asked why. He gave no reason, but asked again. Knowing he had access to the room number I replied. It was awkward and I finally left and once again, blocked the door slept with the lights on. Room had someone's old, used fake eyelashes in it.

The gentleman who checked us in was amazing. He made sure we knew exactly where to go and even made sure we got on the correct elevator. He was amazing and could not have done anything else for us.

We loved our stay! Front desk staff was friendly, especially Drew! Hotel was clean and safe and in a convenient location.

My room was very nice - clean and spacious and very quiet. The staff at this property, though, are beyond rude and unfriendly. My check-in and check-out experience were beyond terrible I arrived at the hotel at 7:50 pm. There was no one at the reception desk. After 10 minutes of waiting for someone to show up, I called the hotel thinking someone might come answer the phone. It rang for a couple of minutes but no one answered. I waited 6 more minutes and tried calling again. No answer. By this time a couple more people had arrived to check in. After a few more minutes I tried calling the restaurant upstairs thinking they were affiliated with the hotel. A machine answered. I left a message. A few minutes later I tried the restaurant again. The person who answered must have misunderstood me because she said there was no one on duty and I should come up to the restaurant and she would help us. So we all went up to the restaurant. Turns out the restaurant isn’t affiliated with the hotel and they couldn’t help us. The host was very nice tho. We all went back down to the lobby and someone was just arriving at the desk. I asked him where he’d been and he started yelling at me that that was none of my business and he’d gone to use the restroom and had only been gone 10 minutes. I told him I’d been waiting for longer than 10 minutes. He called me a liar and suggested that he cancel my reservation. When checking out, I wasn't greeted nor did anyone at the desk say good-bye or thanks

I booked a room specifically for the landmark view, but was given a completely different room with no view at all — no explanation, no apology. Only after I called to complain did the front desk admit the correct room wasn’t clean ( that’s after 4pm) , but they never disclosed that when I checked in. Instead, they quietly downgraded me without saying a word. When I asked to switch, the front desk girl said she could only move me if I hadn’t touched anything in the room — a completely unreasonable condition, especially since the issue was caused by them. I hadn’t touched anything, but even if I did, they still should correct the room and re-clean it as this is not guests’ fault. She was not professional, dismissive, and came across as outright rude during the conversation. I was offered another room, but it was on a very low floor with a barely visible view of the landmark — still far from what was promised and paid for. Overall, the experience felt dishonest and frustrating. Between the lack of transparency, unhelpful attitude, and failure to deliver what I booked, I would not stay here again and would caution others to be very careful when booking.

Comfortable beds, pillows & clean, well situated room. Close to Union station, across the street from CTA bus stop that takes you right down to Michigan Ave. ($5 unlimited daily pass).

You can hear a little bit noise when the train passes.

Clean, great location to the train station, convenient!

Not much within walking distance. Financial district. Real quite and kinda secluded.

Courteous staff, very clean room, wonderful view (city view does cost a bit extra). Great location: walking distance from Union Station and directly across the street from the Willis Tower.

Clean, decent sized room. Great location - next to Willis Tower and easy access to public transit.

Good location; close to Chicago landmarks.

Very clean and quiet hotel. Great location, right across from the Willis Tower, quick walk to the River, close to food and shopping locations.

Perfect location in the downtown area. Close to the train with easy access. The rooms were clean with plenty of room. There are so many restaurants within walking distance and on site if you don’t want to leave. Will definitely stay here again.

Great location!

The hotel was easy to get to from the freeway. It is walkable to many attractions. The bed was comfortable. The area was quite noisy...lots of sirens (might be near a fire station?). The buffet breakfast is an extra charge, and definitely not worth the $25 each price. It was the same as what many hotels in other areas serve for free. Find a nearby restaurant for breakfast if you have time.

The property was clean and modern. The beds were comfortable. The check in and check out were smooth. My only issue is the cost associated with extras - for the price of the room, not having breakfast included (and 20 per person at that) is a step behind the competition, even within the Hilton family. I would probably take that into consideration next time I am deciding where to stay. With the expense of restaurants and entertainment in a downtown area like Chicago, having a free breakfast to start the day is an important amenity.

The rooms felt new and clean. Bathroom was clean. Restaurant at the top of the hotel was really good too

I wish thetre were more dining options at the hotel itself. To be fair there were many in the surrounding area.

Safe area, close to shops. Breakfasts is not worth it, better option across the street at Willis tower.

The breakfast buffet was WAY OVERPRICED, $52 for two people for a breakfast that is free at most hotels. I am mindful that Chicago is expensive, but that is crazy for room temp eggs, room temp bacon, and cold potatoes, nothing special about the breakfast.

Clean, beautifully decorated hotel in a convenient location. Quiet rooms with VERY comfortable beds. Excellent restaurant onsite with a rooftop bar! Staff was so kind and helpful. Will definitely stay when I’m in town again!

The only thing I was disappointed about was the fact that their “hot new restaurant” Seville, is only open on weekdays. No weekend hours!

Clean hotel with a good price. Everything around it was closed it seemed, so not the best location for food or coffee. The rooftop bar was closed on a Saturday night.

I asked to get a receipt when I checked out and person said he couldn't do it and would send an email. NEVER received and it looks like they over charged me. And, the breakfast, at $26.00, was subpar at best. I should have ate elsewhere and saved the money.