Casa Amsterdam by Kukun

The property we in terrible condition. There was a terrible odor as soon as we walked into the apartment. The walls were dirty and stained. One of the bathroom walls had dried blood on it. The shower heads were rusted and had mildew on them. Some of the towels and bed sheets were stained. The couch in the living room was stained and needed to be replaced. The dinning room chairs were dirty and stained. The kitchen counters were stained. The kettle in the kitchen was stained. We had to purchase our own coffee maker since we could not use the kettle. The dish rack was rusted. The kitchen sink had mildew and stains around it. The floors were dirty and stained. Some of the light bulbs were out and needed to be replaced. The frig was not clean and had hair inside of it. The front door handle was damaged. We tried to contact Kukun multiple times via email and phone calls and were ignored the entire time. No one from the property responded to any of our requests. We tried to ask for a refund or some sort of compensation and were ignored. I had a migraine the entire time due to the awful smell in the rooms. We were not able to utilize the kitchen and cook since it was so filthy. I would not recommend this property to anyone. Please don't be fooled by the glossy pictures or fake reviews advising that this is a nice place to stay as it is NOT!

Me he quedado ya en varias propiedades de esta marca y me encanta el conecpto. El lugar hermoso y muy cómodo, lo recomiendo completamente

We stayed at Casa Amsterdam for our winter family vacation. It's great - enough space for 3-4 people, 2 bathrooms, clean, convenient, well equipped... And it's the best location in CDMX I can think of. The property is run by Kukun, this makes communications a bit more complicated - you may get some confusing automatic reminders from them. But they are responsive and accommodating - they held our bags for a few hours after our checkout and before our flight. Highly recommended!