Best Western Plus Tacoma Hotel

Great hotel, it was clean and the front desk staff at check-in were so nice and helpful. The room was comfortable and the breakfast was really good. The pool was great for my son. No complaints!!

It was one of the cleanest hotels I have ever stayed in.The decor looked fairly new and modern. The breakfast was a nice selection of cold and warm foods. Food was always refreshed. Light was great in the room, hallways, elevator and main floor. There was safe parking with two electric charge stations available and an evening security guard. Great stay!

We booked this hotel mainly due to EV charging is part of hotel amenities. When we arrived on Friday night, we were told the EV needed to be activated but the front desk didn’t have the key to activate except the manager. That was a ridiculous excuse. The front desk told us she would let the manger know. We even remind the front desk one more time before bed. Unfortunately, our car didn’t get charged on Friday night. On Saturday morning, there was another front desk and we told her our car needed to be charged. This time the front desk just easily took the key to activate for us. And she is not even the manager, which makes us think the activation doesn’t need the manager and all the front desk has the access to the key. That was not end of the story. We went out on Saturday and came back around 5:30pm. There was the same front desk on Friday night. We told her the car needed to be charged. She gave different excuse this time: she was not allowed to go out without manager around. Give the fact, the front desk in the morning shift just easily took the key to activate for us. The services from night time shift front desk was not acceptable. The main problem is I don’t even see any details saying the EV charging need to be activated before using from the Expedia app I used to book this hotel. If I knew the facts/excuses from night time shift front desk, I wouldn’t bother to book this hotel. I never encountered this kind of issues when booking hotels with EV charging stations.

The hotel is new and very clean. It offers a nice hot breakfast and has a well-maintained swimming pool. Overall, it was a great stay with family for a night.

Nice hotel in an area that felt very safe. The rooms and breakfast were really nice. The pool was warm. My only issue was that the pool deck was very slippery. Almost everyone, including myself, who was in there with us slipped and fell on the way out. Once the floor is wet it becomes sketchy.

Had a great stay, room was large, clean and comfortable. Breakfast was also tasty. Only complaint was we went to use the pool and there was blood on the floor and lots of hair in the pool. The people before us had left the pool a mess and it wasn’t attended to yet. We notified the staff though and they were quick to clean it up.

Very nice hotel, I stayed there twice and had a great time. Clean rooms , bathroom is great. Breakfast is convenient, you ask things that ran out when they are busy. Fitness room could definitely be better, so don’t expect much of it, there’s just weights and a bench, air conditioning doesn’t work, so be ready for a warm room. Hotel is convenient and comfortable.

Great location, easy check in, super clean, great breakfast. Only complaint I have is about the pool deck - it is so slippery and I watched many people (kidd & adults) slip, fall and hurt themselves!

The room was great, pillows we OK and the fridge was awesome to have for the stuff in our cooler while we refroze our ice packs. The only thing that upset me was to get up at 5am and find out the gym doesn't open until 7am. Not sure who that is convenient for of you need to leave on your trip and like to exercise in the morning. I would consider changing the opening time.

It was a pretty good experience. The room and facilities were clean. Breakfast was ok. The only problems we experienced were temperature control in the room and a very slippery bathtub and tile at the pool. The room was either hot or cold. No in between. The tub was incredibly dangerous and we didn't see the bath mat until we were done. My daughter slipped at the pool on the tiles because of how slippery it was.

Except for the ants on the counter, fourth floor, it was a good place to stay. I was moved to a different room immediately and the staff was very apologetic.

Room had ants in bathroom and some in the kitchen area.

I stayed at this location and brought our dozen Krispy Kreme donuts in to the room and set it on the counter. When we woke up in the morning they were covered in ants. I just lost out on $20 because of that and would like to be refunded for my donuts. I was told I would get a call back but nothing. Front desk said she can’t give me my money back because I went through third party to book.

Very clean property and good breakfast.

This was a nice place to stay but was infested with ants. I took my children here to enjoy a stay away from home. The room was nice and clean when we entered, we brought food to eat in our room for the evening and when we woke, there were ants everywhere. I was able to change room for the next night and same thing except I woke up to ants crawling in my bed. I left as before checkout and will not return. This was my only issue but if they treat the property it would be a great place to stay as the property was not dirty.

We’ve stayed here twice now, and this has become my new favorite. It’s a little south of Tacoma, but not too far. The hotel was spotless, thoughtfully laid out and furnished. The hotel is on a frontage road next to I-5, but the noise was minimal. Hotel staff were pleasant and efficient. The amenities were better than usual, and the stay included a good hot breakfast. There are several restaurants, a grocery store, coffee shop nearby. Great location, great hotel, great people. What’s not to love?

Clean, quiet, full breakfast and very nice staff.

The staff was great! Very understandable when we had a our friends leave their car on the property while we went out. Only downside, we found ants in our room; in the bathroom and at our desk

I wasn’t happy about the ants!!!! They were in my food bowl when I opened it and all over the counters

The staff has been lovely. The hotel is very clean and our room was spotless. The traffic noise is noticeable but not unbearable.

The hotel itself seemed fairly new and generally clean. We were awake most of the night due to loud stomping, screaming, general chaos from the room above us. From speaking to the front desk, several other guests claimed too. Will not return.

It was clean and nice. Staff was friendly and helpful. The bed and pillows were comfortable and I was able to control the temp in the room. The room had a great blackout blind in the window, nice large walk-in shower, microwave and refrigerator in the room. The breakfast included was a nice hot breakfast not one of those cold Cincy breakfasts, plus 24 hr self serve coffee bar. If it weren’t for the horrible heard of elephants in the room above us it would have been a restful stay right in the middle of the city.

I really liked the staff, they were friendly and helpful. Unfortunately the room doors shut really hard and you can hear down the hallway anytime someone leaves or enters their room.

freeway is noisy but tolerable. Not enough overhead light in the room.

Room was nice, clean, and quiet. The lobby and front staff were great, too. Glad that there was a security guard guarding the parking lot, too. Breakfast is better than other similar hotels such as HW by H or H.I. Will definitely stay here again if we have to come back to Tacoma.

The hotel room that I had was clean and spacious. The bed was also very comfortable. It's close proximity to the highway also makes it a good choice to stay.

The staff were very friendly and check-in was a breeze. The hotel was very modern and updated. The Wi-Fi was fast. Can’t wait to stay here again. I think it’s the best hotel I have stayed in Tacoma so far. We were in town for a show at the dome.

There was a load noise, like someone knocking on the wall in the hallway, that came at different intervals, but all through the night. really bad night's sleep.

Worst sound proofing I’ve experienced. Sounds like people upstairs are going to come through the ceiling.

The room was large and clean and convenient. Obviously recent construction made it look new. Staff was friendly and helpful. Nice basic amenities.

Terrible experience, Best Western Plus in Tacoma did not keep Expedia booking, gave away our room without notification, left stranded as out of town visitors (in area for a concert), manager unhelpful.

The staff was overwhelmingly kind and helpful. There was a lot of stress involved in my stay but they did everything to make things easier. The breakfast was wonderful with the food fresh and the choices plentiful. The area was very very clean. The staff alone would make me want to return.

We showed up late tired and hungry and the lady at the desk was super friendly and helpful.

Very friendly check in clerk. I had to wait 3 hours past check in time for my room to be ready because it wasn't only cleaned, to be told that a latr check out request would cost me 15 per half hour. Could have asked to deduct they from the loss of 3 hours rest due to my room not ready.

Great customer service from front desk staff

Front desk staff super friendly. Bed comfy enjoyed our stay and would stay again.

The front desk lady that was checking us in was really sweet, the hotel is clean, up to date, quiet and feels safe. Breakfast has a lot of options. Just everything you want when traveling!

We stayed for a Friday and Saturday evening, and we brought our electric vehicle on the trip. Alice was working the desk both nights of our stay, and I was very impressed with her friendliness and helpful nature. She assured us that she would turn the car charger on for us, and she followed through right away. On the second night, the parking spots were full where the chargers are, and one of them was not being used. Alice saw on the camera that there was a car parked there with people in it, so she went out and spoke with the people, who promptly moved their car so we could pull in and charge our car overnight. Both nights, Alice made us feel very welcomed and cared for, and we are so appreciative! We look forward to staying here again the next time we visit out daughter at college! Please make sure that Alice gets all the praise and accolades she deserves!

This hotel canceled our reservation without telling us. We showed up to check in and they said that management had canceled our reservation and the front desk didn't know why. We had to scramble to find new accomodations. The front desk said this had happened to several guests that night so apparently they do this a lot. Incredibly unprofessional.

Be careful when putting a hold on your debit card upon checking in to this hotel. They said to me at first, 'It will take a couple of business days for it to be back on your card.' 'It's in your bank's hands now, not ours.' I spoke with my bank. It still shows a charge! I gave it more time. Still nothing! After 30 days, I tried asking for the manager, but they were not available. Emily rudely took my information and said she could have the manager call me back. I never received a call or anything. They basically kept $100 from me. Also, their security guard is very rude and careless. Try asking him a question, he rudely will barely respond. JUST BE CAREFUL HERE.

Location of property was excellent for visiting several locations in Tacoma

We were there for Special Olympics in Tacoma. This was close and had several dinning options.

The staff was very respectful and kind and accommodating, breakfast was soo good, the hotel its self was very clean! The area around the hotel felt very unsafe, it was very noisy at night and people were very loud in the hallways at like 3-4am very active at night not a safe feeling hotel with small children.

The property was clean, modern, and the bed was comfortable. The gym equipment was functional. Staff was friendly and helpful. It is a little bit noisy due to its proximity to the freeway, but it didn’t bother me with earplugs. Area is not the safest in Tacoma, but there is parking very close to the entrance. I would stay there again.

An excellent option when heading to a concert at Tacoma Dome.

We’ve stayed here twice now, and this has become my new favorite. It’s a little south of Tacoma, but not too far. The hotel was spotless, thoughtfully laid out and furnished. The hotel is on a frontage road next to I-5, but the noise was minimal. Hotel staff were pleasant and efficient. The amenities were better than usual, and the stay included a good hot breakfast. There are several restaurants, a grocery store, coffee shop nearby. Great location, great hotel, great people. What’s not to love?

Great breakfast. Nice rooms. Surrounding area not the best

Close to everything. Like groceries, fast foods, coffee places, etc.

I pulled into the parking lot one night, and there were multiple people and cars of a suspicious nature. Didn’t feel safe at all having to park there and walk in.

The hotel itself was great. Helpful staff, very clean, adequate exercise room. Overall looked pretty new. Only downside is the surrounding area. I never felt unsafe but it's not an area I would go for a walk or run outside. However, much of the Tacoma area that I saw was similar. The location was convenient, right off the highway, just not much of a view and the city as a whole is unfortunately known for high crime. A hotel this nice seemed out of place for the surrounding area.

The hotel was ok. The room was comfortable, but basic. The breakfast needed more options. The eggs were cold and burned. The staff was friendly and welcoming.

Food at breakfast was not the best.

Rooms were clean and modern, breakfast was excellent. Didnt like that the bar was not open.

The only thing that I feel needs to be worked on is having a better breakfast because a lot of the items were not replenished and so there are some things that we’re missing and we were not there late so we were there around 8:30. I think there was something else happening at the same time and there wasn’t as many stuff maybe but there was only orange juice. The other juices were running like water. The coffee was not replenished And there was no fruit so that was a limited breakfast

Clean, modern hotel. Especially liked the blackout shades and hot breakfast!

Did not like that they ran out of items of breakfast hour and half before the end time!

We had a lovely time here, very clean rooms, comfy beds, nice staff, best complimentary hotel breakfast in a long time!, good location near freeway, definitely would stay again! again!freewfreewayfreeway

Clean, safe. Friendly staff. Great breakfast, see lived the pool. Awesome coffee machine with lattes!

It was amazing! Best breakfast ♥️

What a very comfortable place with easy access to the SEA airport. The staff here does a marvelous job with cleanliness in the room and common spaces. Breakfast is varied and plentiful, and the 24/7 coffee system is over the top! I’d most definitely stay again.