Residence Inn by Marriott Augusta

I was charged twice for my room

Room, linens, kitchen area, bathroom were very clean except you could detect a slight odor. Breakfast was very so-so. Area had good restaurants. Close to freeway

. We didn't get up on time for breakfast but I'm sure that it was delicious. The rooms are cleaned. Staff is very friendly. The location is very close to shopping marts. I don't know about pets. But whatever the staff uses to get rid of pet odors works!! Because my allergies were not affected. We arrived Friday afternoon for check-in. Sometime during the night the bathroom sink got backup and the floor in front of the sink was wet. I contacted the front desk and they sent maintenance to take care of it. It was done when we return to room. No more problems and YES we will stay there again.

Anita was amazing and so welcoming

This is the 2nd time I’ve used Hotels.com and I’m starting to think that the hotels give you the worst room because you booked through a 3rd party. Everything seemed fine but as we got closer looks and smells, that feeling faded. I wiped everything down that I could reach in that room because it seems to have splotchy spots in a lot of places. There was no water pressure, the bed was like a rock and the breakfast was the saddest thing I’ve seen. I went to make myself a waffle being that was all I could eat in their hodge podge “buffet”, but no. The lady who was working the area kind of laughed at me for trying and said they hadn’t received the mix in a long time. So, I do not recommend this hotel, especially at the $270 price point. No way. I will say that the best part of our stay was the check in. The lady who checked us in was so kind and sweet. We played a little plinko game and I don’t know why, but that made the check in memorable.