Residence Inn Topeka

Nice breakfast Room was comfortable

We choose this property due to good rating and the pool/hot tub but we were disappointed. The propery is dated. Front doors were open the whole time we were there morning and night. Kids went in the pool but I wouldnt go in the hot tub it was green. We had broken floor tiles in our room and the mirror in the bathroom faded with "vintage aging" but not on purpose. This is the first time we have been disappointed in a Marriott property.

Great stay. Staff very friendly, clean rooms, and pool area.

Room was good. Pull out mattress was disappointing. Thankfully they had an extra mattress topper for the regular beds or it would not have been usable. Lobby, exterior, and parking lot are all dated. There's nothing special about the breakfast options and fewer options than many other hotels we've stayed at. You have to be very careful in the parking lot due to potholes. The main doors are broken, so we had to use the breakfast doors immediately adjacent to the smoking chair. The sidewalk isn't smooth, so getting the luggage cart in/out was difficult between breaks in the sidewalk and the chewy parking lot. All that said, the room (what really matters) was fine and the people were nice. Unfortunately, our stay was tainted by a random $34 charge on the bill. I hadn't checked out yet and inquired at the front desk. They couldn't explain it and didn't volunteer to refund it. I had to request the refund. The refund was immediately processed, but the person at the desk had no explanation for the charge and that's suspicious. She thought it was an incidental hold, but that amount is $31 and this was $34. I also saw the $31 as pending, this was not an incidental hold. She confirmed it wasn't a late checkout fee because they don't charge for that & our Marriott status allows for late checkouts. The line item name on the bill didn't explain the charge. I'm glad I saw it before I left, but trust was hurt.

Everything was pretty good. Had some problems with the Netflix, but besides that, everything was good. Room was clean.