Hotel La Pergola

Hotellet ligger på ett lugnt och fint ställe på östsidan av Bellagio. Fantastisk utsikt och trevlig personal

We picked this hotel because of the pictures showing it is directly on the water with a beautiful patio because we love to sit outside as often as possible. When we checked in, we were told the restaurant was closed for dinner for the season so we would need to go back into town for dinner. For that reason, the following day, we had a late lunch then decided to pick up some snacks and a bottle of wine to enjoy on the patio. We were told we would not be allowed to use it for eating or drinking even though it was completely empty and there was no food service. It is such a beautiful spot but they greatly limit their guests enjoyment of it. The hotel is quite a distance and a difficult walk from the ferry. It would have been worth it had we been able to enjoy its greatest amenity. We also spoke to another couple at breakfast who were very disappointed with how they were treated for another reason. This could really be a great place but it’s not now. I would not stay there again.

I was greeted aggressively upon arrival and criticized for my check-in time, which was completely unacceptable. Although presented as a hotel, La Pergola does not have a 24-hour reception and I was forced to pay an additional €97 simply to access my accommodation. The hotel offers no reasonable alternative in the event of flight, transportation, or travel delays, leaving the guest with no choice but to pay an exorbitant penalty. I consider this charge abusive and misleading, especially if it is not clearly disclosed before booking. Lack of transparency, disrespectful service, and a policy that unfairly penalizes guests for circumstances beyond their control. I strongly do not recommend this hotel.

Läget är fantastiskt! Lugnt och avsides, rekommenderar verkligen ett rum med utsikt över sjön! Fräscha rum med bra ac och mindre balkong. Något hårda sängar. Lyhört ut mot korridoren när andra hotellgäster kommer sent. Endast några meter både till offentlig badplats och till båtuthyrning. Finns en del gratis gatuparkering i närområdet. Finns ett matställe i närheten med otroliga italienska mackor och hemlagad pasta (och mycket trevlig personal). Till centrala Bellagio måste man antingen gå upp och ner för många många stentrappor eller gå en omväg om ca 800m om man vill undvika trapporna. För säsongen fanns det ingen restaurang för lunch eller middag. Frukosten var en acceptabel kontinental, äggröra/omelett kostade extra (8-16€). Hotellet är två våningar utan hiss. Det var en man som arbetade i receptionen när vi checkade in, han var mycket trevlig och förklarade faciliteterna. Den äldre kvinnan som arbetade på frukosten var mycket trevlig. Har sett recensioner om två andra kvinnor som arbetar där, dom hälsade knappt och verkade väldigt ointresserade av oss gäster när det var dom som satt i receptionen. I övrigt hade vi inga bekymmer och bad inte om något från personalen så har därför ingen ytterligare erfarenhet av kvinnorna. Då hotellet ligger lite avsides rekommenderas detta för dig om vill bo nära till centrala Bellagio men vi kunna ha en lugn hotellmiljö och inte har något emot att promenera.

The hotel itself and property was beautiful. We would recommend the location and room with balcony to anyone heading to Bellagio, but the staff were stuck up & arrogant. It’s like they didn’t want you there… We were told check in was at 13:30 but were unable to get our room until 14:00. While we waited staff offered a snack of meats, breads, and cheeses, but were not told that we would be charged for it. The next day the front desk staff asked if we wanted to pay for our snack, which would cost 55 euros! Unbelievable — we would not have taken the snack if we had known. They have the worst hospitality we have had while in Italy. It’s sad because it is a beautiful place, and has so much potential.