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Relais Masseria Villa Cenci

From

US$200
/ night
Relais Masseria Villa Cenci - Image 1
Relais Masseria Villa Cenci - Room
Relais Masseria Villa Cenci - Room
Relais Masseria Villa Cenci - View from room
Relais Masseria Villa Cenci - Pool

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From

US$200
/ night

About this property

Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding se...
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  • Parking

  • Restaurant

  • Swimming pool

  • Non-smoking rooms

  • Room service

  • Dry cleaning

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Location

Strada Prov Per Ceglie Messapica - Contrada Carperi, Cisternino, Italy

Itria Valley (0.1 Miles)

Palazzo Lagravinese (1.6 Miles)

Porta Piccola (Piccola Gate) (1.6 Miles)

Church of San Nicola Patara (1.6 Miles)

Norman Swabian Tower (1.7 Miles)

Villa Comunale di Cisternino (1.7 Miles)


Room options

Suite

Room details

1 Double Bed

Sleeps 2

431 ft²

Air Conditioning
Wi-Fi (Free)
Private Bathroom

Superior Room

Room details

1 Double Bed
and
2 Single Beds

Sleeps 2

237 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

Standard Triple Room

Room details

1 Double Bed
and
1 Single Bed

Sleeps 3

344 ft²

Air Conditioning
Wi-Fi (Free)
Private Bathroom

Standard Room

Room details

1 Double Bed
and
2 Single Beds

Sleeps 2

291 ft²

Air Conditioning
Wi-Fi (Free)
Private Bathroom

Guest reviews of Relais Masseria Villa Cenci

Facilities

9.1

Cleanliness

9.5

Rooms

9.5

Service

9.2

Location

9.3

Dining

9.5

2

James

IAN-logo

30 Sept 2025

·

Stayed 4 nights

On arrival no one advised regarding an issue with the swimming pool. We were shocked to go to it and find the pool bright green in colour. We enquired at reception and were advised the pool was being tested routinely and it was safe for guests to use. Staff advised it had been like that for 6 days and was due to grass cuttings blowing into the pool. We did not use the pool as we had safety concerns. The next day I asked to speak to the hotel Director regarding my concerns but he was not on site and reception staff did not know when he would visit next. I asked if the hotel had informed the ASL (local health authority) of the bright green pool issue and the fact that it was open for use but I did not receive an answer. I suggested the pool needed to be closed for guest safety, a notice informing guests of the issue and further testing for bacteria. Within an hour my suggestions were implemented and they starting to drain the pool. I never did get to use the pool during my 4 day stay and I never did get to speak to the Hotel Director about the issue. The hotel itself is in a beautiful setting and the guest facing staff extremely pleasant. Actions by Hotel Management in responding to the bright green pool issue was not to my personal standard as in my view guest safety is their highest priority. The trip was spoiled not so much by the lack of use of the swimming pool (mistakes do happen) but the response to the issue and lack of availability to Hotel Management.
On arrival no one advised regarding an issue with the swimming pool. We were shocked to go to it and find the pool bright green in colour. We enquired at reception and were advised the pool was being tested routinely and it was safe for guests to use. Staff advised it had been like that for 6 days and was due to grass cuttings blowing into the pool. We did not use the pool as we had safety concerns. The next day I asked to speak to the hotel Director regarding my concerns but he was not on site and reception staff did not know when he would visit next. I asked if the hotel had informed the ASL (local health authority) of the bright green pool issue and the fact that it was open for use but I did not receive an answer. I suggested the pool needed to be closed for guest safety, a notice informing guests of the issue and further testing for bacteria. Within an hour my suggestions were implemented and they starting to drain the pool. I never did get to use the pool during my 4 day stay and I never did get to speak to the Hotel Director about the issue. The hotel itself is in a beautiful setting and the guest facing staff extremely pleasant. Actions by Hotel Management in responding to the bright green pool issue was not to my personal standard as in my view guest safety is their highest priority. The trip was spoiled not so much by the lack of use of the swimming pool (mistakes do happen) but the response to the issue and lack of availability to Hotel Management.

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 21:00

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about Relais Masseria Villa Cenci

Is parking available at the property?

Free self-parking is available on-site for guests.


Does the hotel allow pets?

Pets are allowed with a fee of EUR 15 per pet, per day. Service animals are exempt from fees.


What are the check-in and check-out times?

Check-in is from 3:00 PM to 9:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.


Are airport shuttle services available?

Airport shuttle services are available for a surcharge. Guests must contact the property 72 hours prior to arrival to arrange the transfer.


What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the hotel located in relation to key landmarks?

The hotel is located in Cisternino, within a 10-minute drive of Norman Swabian Tower and Bishop's Palace, and approximately 13.7 mi (22 km) from Zoosafari and 10.9 mi (17.5 km) from Torre Canne Beach.


Does the hotel have a swimming pool?

Yes, the hotel features a seasonal outdoor pool, operational from April to October, with access available from 10:30 AM to 7:00 PM.


What are the hotel's policies for guests staying with children?

Children 3 years old or younger stay free when occupying the parent or guardian's room, using existing bedding.


What are the policies regarding extra beds and cribs?

Cribs are available for a fee of EUR 20 per day. Advance request is required for availability.


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Prices for upcoming dates

October 2026
November 2026

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Prices in USD for 2 guests, updated daily.



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