Relais Masseria Villa Cenci
From
200 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
200 $US
/nuit
À propos de cet établissement
La détente avant tout ! Profitez des nombreuses options de loisirs disponibles dans l'hébergement, notamment une piscine extérieure en saison, ou admirez la vue qui vous est offerte depuis une terrasse et un jardin. Parmi les équipements et...
Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Nettoyage à sec
Emplacement
Strada Prov Per Ceglie Messapica - Contrada Carperi, Cisternino, Italie
Vallée d'Itria (0.1 miles)
Palazzo Lagravinese (1.6 miles)
Petite Porte (Porte Piccola) (1.6 miles)
Église de San Nicola Patara (1.6 miles)
Tour Norman Swabian (1.7 miles)
Villa communale de Cisternino (1.7 miles)
Options de chambre
15
1 Lit Double
Couchages 2
431 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
20
Chambre Supérieure
Détails de la chambre
1 Lit Double
et 2 Lits Simples
Couchages 2
237 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
16
Chambre Triple Standard
Détails de la chambre
1 Lit Double
et 1 Lit Simple
Couchages 3
344 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
10
Chambre Standard
Détails de la chambre
1 Lit Double
et 2 Lits Simples
Couchages 2
291 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur Relais Masseria Villa Cenci
8.8
Fabuleux
Basé sur 120 avis vérifiés
Équipements
9.1
Propreté
9.5
Chambres
9.5
Service
9.2
Emplacement
9.3
Repas
9.5
Qui séjourne ici ?
2
James
30 sept. 2025
·
A séjourné 4 nuits
On arrival no one advised regarding an issue with the swimming pool. We were shocked to go to it and find the pool bright green in colour. We enquired at reception and were advised the pool was being tested routinely and it was safe for guests to use. Staff advised it had been like that for 6 days and was due to grass cuttings blowing into the pool. We did not use the pool as we had safety concerns. The next day I asked to speak to the hotel Director regarding my concerns but he was not on site and reception staff did not know when he would visit next. I asked if the hotel had informed the ASL (local health authority) of the bright green pool issue and the fact that it was open for use but I did not receive an answer. I suggested the pool needed to be closed for guest safety, a notice informing guests of the issue and further testing for bacteria. Within an hour my suggestions were implemented and they starting to drain the pool. I never did get to use the pool during my 4 day stay and I never did get to speak to the Hotel Director about the issue. The hotel itself is in a beautiful setting and the guest facing staff extremely pleasant. Actions by Hotel Management in responding to the bright green pool issue was not to my personal standard as in my view guest safety is their highest priority. The trip was spoiled not so much by the lack of use of the swimming pool (mistakes do happen) but the response to the issue and lack of availability to Hotel Management.
On arrival no one advised regarding an issue with the swimming pool. We were shocked to go to it and find the pool bright green in colour. We enquired at reception and were advised the pool was being tested routinely and it was safe for guests to use. Staff advised it had been like that for 6 days and was due to grass cuttings blowing into the pool. We did not use the pool as we had safety concerns. The next day I asked to speak to the hotel Director regarding my concerns but he was not on site and reception staff did not know when he would visit next. I asked if the hotel had informed the ASL (local health authority) of the bright green pool issue and the fact that it was open for use but I did not receive an answer. I suggested the pool needed to be closed for guest safety, a notice informing guests of the issue and further testing for bacteria. Within an hour my suggestions were implemented and they starting to drain the pool. I never did get to use the pool during my 4 day stay and I never did get to speak to the Hotel Director about the issue. The hotel itself is in a beautiful setting and the guest facing staff extremely pleasant. Actions by Hotel Management in responding to the bright green pool issue was not to my personal standard as in my view guest safety is their highest priority. The trip was spoiled not so much by the lack of use of the swimming pool (mistakes do happen) but the response to the issue and lack of availability to Hotel Management.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 21:00
Avant 11:00
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Prix pour les dates à venir
octobre 2026
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Prix en USD pour 2 voyageurs, mis à jour quotidiennement.