The Luke Hotel Cravers Thika

I stayed at the Luke Hotel and Cravers, the entire month of December. I enjoyed the Holidays so much; I was sad to leave and return to the U.S. Christmas was special. with decorations, lights, trees everywhere and American Holiday music playing. Christmas Day: I was greeted with a gift from the staff, the pool, sitting area and Cravers was filled to capacity with children playing and of course Santa Claus was there with candy for us kids. The long established, Kikuyu culture, and charming and hospitable customs, welcomes the World.

I have stayed here many times over the last 6 years, from America, and always enjoy coming to Kenya 🇰🇪. Craver’s Restaurant and buffet breakfast with the room, are equal or better than the U.S.

The Hotel is Nice and stay is Comfortable, but Amenities and Services are Below Average, there was No even a Guest Dental Kits even the small one which is very economical and given to the guests .There was No Shower Caps, No Enough Bar Soap, only a Single small one, Drinking water is issued only Once, Room Service is too Costly considering there is no Complementary services given to the Guests .Except I got Check out late for 2hours which of course in many 3 star Hotels it's Normal....

I booked this hotel through Expedia for a young college graduate. He informs me the room was very nice. However, I booked through Expedia for too many nights. I requested a refund timely per the email instructions. The phone # on email did not work, nor did the response email. I had my Kenyan lawyer colleagues contact the hotel directly from Nairobi. No response. They took my money, refused to honor the Expedia agreement, and sent an email asking for more money to "top up" because when I booked, their website was updating prices. I feel very mistreated and I think others should be warned.