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<section><h2>How search works</h2>Our goal is to help travellers plan and book their stays with confidence.<br></br><br></br>We work with a wide range of trusted travel providers to show you the best available accommodation options and prices.</section><section><h2>How we rank hotels</h2>When you search, our system ranks results based on several factors designed to highlight the most relevant and highest-quality options.<br></br><br></br>These include:<ul><li>Price and value for money – competitive deals and offers.</li><li>Hotel popularity – how often the property is booked and rated by travellers.</li><li>Location quality – how close is the property to attractions and amenities.</li><li>Guest reviews – ratings and feedback from other users.</li><li>Availability and deal quality – offers with strong availability or better terms may appear higher.</li></ul>Our aim is to show you the best value stays, not just the cheapest ones.</section><section><h2>How we rank offers within a hotel</h2>When a hotel is available through multiple providers, you may see several offers for the same property.<br></br><br></br>Their order depends on:<ul><li>If it's our deal or one offered by our partners</li><li>Total price (including taxes and fees where possible)</li><li>Flexibility (e.g., free cancellation or pay later options)</li><li>Competitiveness of the deal</li><li>Payments we receive from providers</li></ul>Some providers pay us a commission when you book through us.<br></br><br></br>This may influence the order in which their offers appear, but our priority is always to present transparent and trustworthy choices for travellers.</section><section><h2>Transparency and coverage</h2>We aim to show clear, accurate prices and details for each offer. However, not every travel provider in the market is included.<br></br><br></br>We're continuously expanding our partnerships to bring you more choice, but some hotels or rates might not appear in our results yet.</section><section><h2>How to refine your results</h2>You can customise your search to fit your travel needs.<br></br><br></br>Use filters and sorting tools to:<br></br><ul><li>Sort by price, guest rating, or distance</li><li>Filter by property type, amenities, or cancellation policy</li><li>Explore the map view to find stays in specific locations</li></ul>These tools help you control how results appear and focus on what matters most to you.</section><section><h2>How we make money</h2>We earn revenue mainly through commissions paid by travel providers when you complete a booking through our site.<br></br><br></br>We also earn revenue from ads, which may occasionally appear in your search results.</section><section><h2>The bottom line</h2><ul><li>We help travellers find and book hotels easily and confidently.</li><li>Search results are based on price, popularity, reviews, and competitiveness.</li><li>Some providers pay us commissions that can influence offer order.</li><li>You can always adjust filters and sort options to see what suits you best.</li><li>Transparency and fairness guide how our search works.</li></ul></section>

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Taxes and fees are generally recovery charges paid to partners (e.g. hotels).

A mandatory local tax will be collected by the property either at check-in or check-out.

Mandatory local taxes and/or fees will be collected by the property either at check-in or check-out.

Charges payable at the property are mandatory taxes set by local authorities and/or property imposed fees. These will be collected by the property at check-in or check-out, regardless of where you book.

This property charges a mandatory resort fee that will be collected either at check-in or check-out. This fee may cover access to certain amenities and services offered by the property.

Includes mandatory taxes (like sales tax or VAT) that {brandName} collects and pays to tax authorities.

Taxes and fees are generally recovery charges {brandName} pays to its partners (e.g. hotels).

What you will need to pay to complete the booking of the Frozen Deal.

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The Umstead Hotel and Spa

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