Sandos Caracol Select Club Solo Adultos - Todo Incluido
160 US$
/ noche
Promedio para septiembre
Precios para Sandos Caracol Select Club Solo Adultos - Todo Incluido
Selecciona fechas para ver precios y disponibilidad
160 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Sandos Caracol Select Club Solo Adultos - Todo Incluido, los precios por noche son de 147 US$ de media en el mes más barato (agosto) y de 400 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| febrero | 374 US$ |
| marzo | 277 US$ |
| mayo | 239 US$ |
| junio | 245 US$ |
| julio | 210 US$ |
| agosto | 147 US$ |
| septiembre | 160 US$ |
| octubre | 165 US$ |
| diciembre | 400 US$ |
F
M
M
J
J
A
sept · 160 US$
S
O
D
Más caro: diciembre (aprox. 400 US$)
Más barato: agosto (aprox. 147 US$)
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 bañeras de hidromasaje, un parque acuático de acceso gratuito y un centro de bie...
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 bañeras de hidromasaje, un parque acuático de acceso gratuito y un centro de bienestar. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y una zona recreativa o sala de juegos.
Servicios empresariales
Tendrás una sala de ordenadores, check-in exprés y tintorería a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) de pago y aparcamiento sin asistencia gratuito.
Comida
Si tienes hambre, pasa por uno de los 7 restaurantes de este alojamiento. Relájate con un refresco del bar junto a la piscina o de uno de los 9 bares con salón.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 218 habitaciones con artículos del minibar gratis y televisión de plasma. Las habitaciones disponen de balcón. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con ducha está provisto de artículos de higiene personal gratuitos y bidés.
Ubicación
Select Club at Sandos Caracol All Inclusive - Adults Only Area se encuentra en Corasol (Playa del Carmen), a apenas 15 minutos en coche de Campo de golf El Camaleón Mayakoba y Iglesia de Guadalupe. Además, este alojamiento con todo incluido se encuentra a 5 km de Playa Mamitas y a 9,4 km de Quinta Avenida.
Qué hay cerca
Sitio de buceo Chun-Zumbul(0.5 millas)
Playa Xcalacoco(0.6 millas)
Club de golf Gran Coyote Golf(1.2 millas)
Playa Punta Esmeralda(1.7 millas)
Playa 88(2.2 millas)
Iglesia de Guadalupe(2.4 millas)
Playa Avenida Colosio(2.4 millas)
Playa Coco(2.8 millas)
Plaza 28 de Julio(2.9 millas)
Super Chedraui Selecto Avenida 10(3 millas)
Quinta Avenida(3 millas)
Estadio Mario Villanueva Madrid(3 millas)
Playa Mamitas(3.1 millas)
Playa principal de Playa del Carmen(3.2 millas)
Campo de golf El Camaleón Mayakoba(3.7 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(24.8 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(32.5 millas)
Aeropuerto Internacional de Tulum (TQO)(69 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Mostrador turístico
Ubicación
Carretera Chetumal-Puerto Juarez Km.295.1, Corasol, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Sitio de buceo Chun-Zumbul (0.5 millas)
Playa Xcalacoco (0.6 millas)
Club de golf Gran Coyote Golf (1.2 millas)
Playa Punta Esmeralda (1.7 millas)
Playa 88 (2.2 millas)
Iglesia de Guadalupe (2.4 millas)
Opciones de habitación
6
Suite Deluxe
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 2
441 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privada interiorBañera de hidromasaje privada
10
Ático Club
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 2
667 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privada interiorBañera de hidromasaje privada
5
Suite superior
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles Grandes
Capacidad: 2
420 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
Reseñas de los huéspedes sobre Sandos Caracol Select Club Solo Adultos - Todo Incluido
7.1
Bueno
Basado en 948 comentarios verificados
¿Quién se queda aquí?
Pareja
69%
Familia
22%
Grupo
7%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Select Club at Sandos Caracol All Inclusive - Adults Only Area, los huéspedes elogian el entorno selvático, la fauna y los cenotes del lugar. Sin embargo, las opiniones sobre la calidad de la comida, el mantenimiento de las habitaciones y el sistema de reservas son variadas, y las experiencias con el servicio son muy diversas.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Select Club at Sandos Caracol All Inclusive - Adults Only Area, los huéspedes elogian el entorno selvático, la fauna y los cenotes del lugar. Sin embargo, las opiniones sobre la calidad de la comida, el mantenimiento de las habitaciones y el sistema de reservas son variadas, y las experiencias con el servicio son muy diversas.
Varias reseñas señalan una playa rocosa y poco apta para nadar, cierres ocasionales relacionados con obras, y zonas solo para adultos que son más tranquilas, aunque no siempre se cumplen. La limpieza varía desde terrenos y habitaciones bien cuidados hasta informes de olores a alcantarillado, espacios anticuados y aves que alcanzan la comida del buffet. Espere una estancia centrada en la naturaleza con abundantes actividades, pero con una calidad desigual en la restauración y el funcionamiento.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Extensos terrenos ecológicos con cenotes y fauna, además de varias piscinas, incluida una zona solo para adultos más tranquila (sin bar en la piscina). Algunas instalaciones estaban cerradas por reformas y los huéspedes mencionaron cierres prematuros de los bares y un gimnasio anticuado.
Reseñas de huéspedes relacionadas
6
Matthew
2 ene 2025
·
Se alojó 6 noches
This is a very nice property staff was very nice and there was plenty of stuff to do. The only things I didn’t like was they played Christmas music the whole trip and the gym was out dated equipment.
This is a very nice property staff was very nice and there was plenty of stuff to do. The only things I didn’t like was they played Christmas music the whole trip and the gym was out dated equipment.
10
Jose
24 oct 2025
·
Se alojó 10 noches
Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling
Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling
10
Erin Leanne
11 feb 2025
·
Se alojó 7 noches
This property had so many amenities, we didn’t have to leave the resort! We constantly saw staff cleaning and going above and beyond with the service!
This property had so many amenities, we didn’t have to leave the resort! We constantly saw staff cleaning and going above and beyond with the service!
4
Paige
16 oct 2025
·
Se alojó 10 noches
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
8
Donna Marie
27 jun 2023
·
Se alojó 4 noches
The swim up bar is at the family pool, not the adult only pool and the adult only pool closes at 10pm. Only stock the fridge every other day.
The swim up bar is at the family pool, not the adult only pool and the adult only pool closes at 10pm. Only stock the fridge every other day.
4
Claude Lawrence Hayes
30 nov 2023
·
Se alojó 10 noches
As usual the property was nice but none rocky access into the ocean, some sand beach. Never had issues with bug bits before in 24 years of going to Riviera Maya area, this place I had 20 bug bits! when it rained at night ALL of the 5 restaurant that we went to the roofs leaked 4 of them leaded really bad. We had salmon one night it was the only meal that tasted good but it was not hot just warm. Bacon was rationed . The buffet was terrible. The service at all the restaurants / bars was poor at best. The indoor theater roof , Sports Bar area roof ,Lobby bar/Check in area roofs leaked . We were in the adults only section and there is no swim up bar at the pool and the Bar person was mostly missing, poor service.
As usual the property was nice but none rocky access into the ocean, some sand beach. Never had issues with bug bits before in 24 years of going to Riviera Maya area, this place I had 20 bug bits! when it rained at night ALL of the 5 restaurant that we went to the roofs leaked 4 of them leaded really bad. We had salmon one night it was the only meal that tasted good but it was not hot just warm. Bacon was rationed . The buffet was terrible. The service at all the restaurants / bars was poor at best. The indoor theater roof , Sports Bar area roof ,Lobby bar/Check in area roofs leaked . We were in the adults only section and there is no swim up bar at the pool and the Bar person was mostly missing, poor service.
8
Mitchell
13 abr 2025
·
Se alojó 9 noches
We stayed in the Select Club, Adults Only section. We liked that the Adult’s pool is out of the way, only has adults going to it. Our room was 3 min walk to the pool. Chairs were easy to get. Pretty quiet. The Foam, Pool party is fun on Saturdays. We had no problem booking restaurants. We ate at the Steakhouse, Mediterranean, Japanese and Brazilian Restaurants. We didn’t care for the Mediterranean, liked the Steakhouse the best. We had to leave the Brazilian because we were getting eaten up with bugs. We liked having breakfast at the Brazilian restaurant in the Adults section, but quit eating there because of the birds. The birds walked all over the food in the buffet. They would take food repeatedly off the buffet and off of people’s plates. It was disgusting. They need to do something to keep the birds off the food. We ended up going to the Mexican restaurant for our breakfasts. A little walk, but very clean and always great service. They have food carts, outside along the main walkway on Fridays for dinner. This was fun. There are vendors, Mexican dancers and activities for kids. Nice, festive way to enjoy the evening. The resort is in the jungle and has a lot of wildlife. The monkeys are fun to watch. It has a number of Cenotes on the property, one you can swim in. It also has a couple of ruins on the property that you can go to. We have been to this resort and a number of other resorts in Mexico. We will come back to this resort in the future.
We stayed in the Select Club, Adults Only section. We liked that the Adult’s pool is out of the way, only has adults going to it. Our room was 3 min walk to the pool. Chairs were easy to get. Pretty quiet. The Foam, Pool party is fun on Saturdays. We had no problem booking restaurants. We ate at the Steakhouse, Mediterranean, Japanese and Brazilian Restaurants. We didn’t care for the Mediterranean, liked the Steakhouse the best. We had to leave the Brazilian because we were getting eaten up with bugs. We liked having breakfast at the Brazilian restaurant in the Adults section, but quit eating there because of the birds. The birds walked all over the food in the buffet. They would take food repeatedly off the buffet and off of people’s plates. It was disgusting. They need to do something to keep the birds off the food. We ended up going to the Mexican restaurant for our breakfasts. A little walk, but very clean and always great service. They have food carts, outside along the main walkway on Fridays for dinner. This was fun. There are vendors, Mexican dancers and activities for kids. Nice, festive way to enjoy the evening. The resort is in the jungle and has a lot of wildlife. The monkeys are fun to watch. It has a number of Cenotes on the property, one you can swim in. It also has a couple of ruins on the property that you can go to. We have been to this resort and a number of other resorts in Mexico. We will come back to this resort in the future.
8
Alex
19 may 2025
·
Se alojó 5 noches
Sandos Caracol has everything we needed to relax and enjoy our vacation. The food was great, the pool were quiet, and the spa was incredibly professional!
Sandos Caracol has everything we needed to relax and enjoy our vacation. The food was great, the pool were quiet, and the spa was incredibly professional!
4
Faron Leigh
20 feb 2023
·
Se alojó 7 noches
The setting of this resort is beautiful with lots of greenery and wildlife present all around the resort. The Adults Only section of the beach was excellent, with plenty of cabanas, daybeds, and chairs available. Unfortunately that's where my praise ends. The service was inconsistent, the food was somewhat tolerable but again very inconsistent. The resort seemed understaffed for how booked up it was and while I can understand the stress of that, some staff could not hide their annoyance and the quality of service was sometimes impacted by this. The sheets, while clean looking, did have visible stains that just didn't come out with washing, and there was hair on the pillows upon arrival. Our bathroom shower didn't drain so showers were diminished to 1 minute spurts of water and then waiting for that to drain before turning the water back on, lest the whole bathroom flood. We reported this on the 2nd day of our 7 day stay but it was never addressed. We stayed in the Select Club Adults Only section and had access to the Adults Only pool area. They did an excellent job of keeping children away from the area which was appreciated, but there was no swim up bar, or bar you could access in just a bathing suit, and snacks are not served around the pool. You have to go into the Brazilian restaurant and sit down to eat anything which was mildly disappointing. The resort was frequently out of 1 of the 2 beers they serve. Room service via the Select Club was disappointing.
The setting of this resort is beautiful with lots of greenery and wildlife present all around the resort. The Adults Only section of the beach was excellent, with plenty of cabanas, daybeds, and chairs available. Unfortunately that's where my praise ends. The service was inconsistent, the food was somewhat tolerable but again very inconsistent. The resort seemed understaffed for how booked up it was and while I can understand the stress of that, some staff could not hide their annoyance and the quality of service was sometimes impacted by this. The sheets, while clean looking, did have visible stains that just didn't come out with washing, and there was hair on the pillows upon arrival. Our bathroom shower didn't drain so showers were diminished to 1 minute spurts of water and then waiting for that to drain before turning the water back on, lest the whole bathroom flood. We reported this on the 2nd day of our 7 day stay but it was never addressed. We stayed in the Select Club Adults Only section and had access to the Adults Only pool area. They did an excellent job of keeping children away from the area which was appreciated, but there was no swim up bar, or bar you could access in just a bathing suit, and snacks are not served around the pool. You have to go into the Brazilian restaurant and sit down to eat anything which was mildly disappointing. The resort was frequently out of 1 of the 2 beers they serve. Room service via the Select Club was disappointing.
8
Jedediah Strong
20 feb 2025
·
Se alojó 5 noches
Property is great, lots of stuff to see and do. Lots of wildlife and great walks throughout the property. Only downside is they no longer offer room service. Kind of a bummer. Other than that the stay was nice.
Property is great, lots of stuff to see and do. Lots of wildlife and great walks throughout the property. Only downside is they no longer offer room service. Kind of a bummer. Other than that the stay was nice.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
El servicio de limpieza y el cuidado de los jardines reciben elogios de varios huéspedes, pero otros informan de olores a alcantarillado o humedad, ropa de cama manchada y aves que acceden a la comida del buffet. La limpieza general se siente inconsistente en las habitaciones y las zonas comunes.
Reseñas de huéspedes relacionadas
10
Joshua Benjamin
18 nov 2025
·
Se alojó 7 noches
Location was beautiful & all resort staff were fantastic. Housekeeping staff also did a great job throughout the week.
Location was beautiful & all resort staff were fantastic. Housekeeping staff also did a great job throughout the week.
2
Laura Lee
28 feb 2024
·
Se alojó 10 noches
There was no hot water multiple days and the whole resort smells like sewer, the food in buffets is terrible and often not at proper temps and no labels! There is no traditional Mexican food whatsoever. Not even rice and beans. Staff doesn’t speak fluent English. We had a flight cancel and we called they said they would hold the reservation and we showed up they said we got marked as a no show! The cenotes are man made and you must wear a life jacket which are all broken buckles and in poor condition. Flies in food everywhere and the drinks are sugared up. Kids in adult only areas and food was left out all day and horrible! You must stay up till midnight to possibly get a booking in the restraints or wait in long lines to book only two days in advance. We booked a 10 day stay and left after 6 to another hotel. Nothing is as advertised! Do not go here! We have been trying to get a refund for our days we left and we are struggling to even have someone call us! You cannot get room service or anyone on the phone. We tried to get room service and had to call bell boy and then got reprimanded by the food service ppl when they called us and then waited an hour and a half for very very unappetizing food most days there was no bread or coffee and other amenities that should be provided at an all inclusive save your money. Do not stay here.
There was no hot water multiple days and the whole resort smells like sewer, the food in buffets is terrible and often not at proper temps and no labels! There is no traditional Mexican food whatsoever. Not even rice and beans. Staff doesn’t speak fluent English. We had a flight cancel and we called they said they would hold the reservation and we showed up they said we got marked as a no show! The cenotes are man made and you must wear a life jacket which are all broken buckles and in poor condition. Flies in food everywhere and the drinks are sugared up. Kids in adult only areas and food was left out all day and horrible! You must stay up till midnight to possibly get a booking in the restraints or wait in long lines to book only two days in advance. We booked a 10 day stay and left after 6 to another hotel. Nothing is as advertised! Do not go here! We have been trying to get a refund for our days we left and we are struggling to even have someone call us! You cannot get room service or anyone on the phone. We tried to get room service and had to call bell boy and then got reprimanded by the food service ppl when they called us and then waited an hour and a half for very very unappetizing food most days there was no bread or coffee and other amenities that should be provided at an all inclusive save your money. Do not stay here.
6
anna
30 abr 2023
·
Se alojó 8 noches
my room had a smell in it and it hit you the moment you walked into the room !! I’ll guess because of the trees wetlands lack of sunlight ( I was on the ground floor ) made our room smell moldy, old. The smell clung to all and every one Of the items I had bought with me ! I had to dry clean, wash every single item , air it out then sprayed lysol all over everything I had with me in MY ROOM, but it still smells ! Other then that I give it an A or a 9 rating
my room had a smell in it and it hit you the moment you walked into the room !! I’ll guess because of the trees wetlands lack of sunlight ( I was on the ground floor ) made our room smell moldy, old. The smell clung to all and every one Of the items I had bought with me ! I had to dry clean, wash every single item , air it out then sprayed lysol all over everything I had with me in MY ROOM, but it still smells ! Other then that I give it an A or a 9 rating
8
Fernanda
14 ago 2024
·
Se alojó 7 noches
Nature is amazing. Difficult to make a reservation for dining. Sidewalk smelling of sewage. One day, it was applied insecticide when we were at the outside hydrobath and the balcony was filled with smoke.
Nature is amazing. Difficult to make a reservation for dining. Sidewalk smelling of sewage. One day, it was applied insecticide when we were at the outside hydrobath and the balcony was filled with smoke.
4
Garrett
20 nov 2025
·
Se alojó 6 noches
Room was fine space wise we had a penthouse suite but the outside tub was filthy and when we did get it cleaned it did not fill up and the jets were filled with red ants. Our toilet was dirty on day one and stayed that way all week. Probably the biggest disappointment was the food it’s like no one ever tastes anything, absolutely no flavor. Will not return
Room was fine space wise we had a penthouse suite but the outside tub was filthy and when we did get it cleaned it did not fill up and the jets were filled with red ants. Our toilet was dirty on day one and stayed that way all week. Probably the biggest disappointment was the food it’s like no one ever tastes anything, absolutely no flavor. Will not return
10
Paula
29 nov 2024
·
Se alojó 4 noches
Amazing property...serene walking paths through jungle and cenotes, plus fun pools and beach right there! Staff is very friendly and helpful! Well maintained and clean property. Lots of animals and things to do!
Amazing property...serene walking paths through jungle and cenotes, plus fun pools and beach right there! Staff is very friendly and helpful! Well maintained and clean property. Lots of animals and things to do!
8
Mitchell
13 abr 2025
·
Se alojó 9 noches
We stayed in the Select Club, Adults Only section. We liked that the Adult’s pool is out of the way, only has adults going to it. Our room was 3 min walk to the pool. Chairs were easy to get. Pretty quiet. The Foam, Pool party is fun on Saturdays. We had no problem booking restaurants. We ate at the Steakhouse, Mediterranean, Japanese and Brazilian Restaurants. We didn’t care for the Mediterranean, liked the Steakhouse the best. We had to leave the Brazilian because we were getting eaten up with bugs. We liked having breakfast at the Brazilian restaurant in the Adults section, but quit eating there because of the birds. The birds walked all over the food in the buffet. They would take food repeatedly off the buffet and off of people’s plates. It was disgusting. They need to do something to keep the birds off the food. We ended up going to the Mexican restaurant for our breakfasts. A little walk, but very clean and always great service. They have food carts, outside along the main walkway on Fridays for dinner. This was fun. There are vendors, Mexican dancers and activities for kids. Nice, festive way to enjoy the evening. The resort is in the jungle and has a lot of wildlife. The monkeys are fun to watch. It has a number of Cenotes on the property, one you can swim in. It also has a couple of ruins on the property that you can go to. We have been to this resort and a number of other resorts in Mexico. We will come back to this resort in the future.
We stayed in the Select Club, Adults Only section. We liked that the Adult’s pool is out of the way, only has adults going to it. Our room was 3 min walk to the pool. Chairs were easy to get. Pretty quiet. The Foam, Pool party is fun on Saturdays. We had no problem booking restaurants. We ate at the Steakhouse, Mediterranean, Japanese and Brazilian Restaurants. We didn’t care for the Mediterranean, liked the Steakhouse the best. We had to leave the Brazilian because we were getting eaten up with bugs. We liked having breakfast at the Brazilian restaurant in the Adults section, but quit eating there because of the birds. The birds walked all over the food in the buffet. They would take food repeatedly off the buffet and off of people’s plates. It was disgusting. They need to do something to keep the birds off the food. We ended up going to the Mexican restaurant for our breakfasts. A little walk, but very clean and always great service. They have food carts, outside along the main walkway on Fridays for dinner. This was fun. There are vendors, Mexican dancers and activities for kids. Nice, festive way to enjoy the evening. The resort is in the jungle and has a lot of wildlife. The monkeys are fun to watch. It has a number of Cenotes on the property, one you can swim in. It also has a couple of ruins on the property that you can go to. We have been to this resort and a number of other resorts in Mexico. We will come back to this resort in the future.
4
Faron Leigh
20 feb 2023
·
Se alojó 7 noches
The setting of this resort is beautiful with lots of greenery and wildlife present all around the resort. The Adults Only section of the beach was excellent, with plenty of cabanas, daybeds, and chairs available. Unfortunately that's where my praise ends. The service was inconsistent, the food was somewhat tolerable but again very inconsistent. The resort seemed understaffed for how booked up it was and while I can understand the stress of that, some staff could not hide their annoyance and the quality of service was sometimes impacted by this. The sheets, while clean looking, did have visible stains that just didn't come out with washing, and there was hair on the pillows upon arrival. Our bathroom shower didn't drain so showers were diminished to 1 minute spurts of water and then waiting for that to drain before turning the water back on, lest the whole bathroom flood. We reported this on the 2nd day of our 7 day stay but it was never addressed. We stayed in the Select Club Adults Only section and had access to the Adults Only pool area. They did an excellent job of keeping children away from the area which was appreciated, but there was no swim up bar, or bar you could access in just a bathing suit, and snacks are not served around the pool. You have to go into the Brazilian restaurant and sit down to eat anything which was mildly disappointing. The resort was frequently out of 1 of the 2 beers they serve. Room service via the Select Club was disappointing.
The setting of this resort is beautiful with lots of greenery and wildlife present all around the resort. The Adults Only section of the beach was excellent, with plenty of cabanas, daybeds, and chairs available. Unfortunately that's where my praise ends. The service was inconsistent, the food was somewhat tolerable but again very inconsistent. The resort seemed understaffed for how booked up it was and while I can understand the stress of that, some staff could not hide their annoyance and the quality of service was sometimes impacted by this. The sheets, while clean looking, did have visible stains that just didn't come out with washing, and there was hair on the pillows upon arrival. Our bathroom shower didn't drain so showers were diminished to 1 minute spurts of water and then waiting for that to drain before turning the water back on, lest the whole bathroom flood. We reported this on the 2nd day of our 7 day stay but it was never addressed. We stayed in the Select Club Adults Only section and had access to the Adults Only pool area. They did an excellent job of keeping children away from the area which was appreciated, but there was no swim up bar, or bar you could access in just a bathing suit, and snacks are not served around the pool. You have to go into the Brazilian restaurant and sit down to eat anything which was mildly disappointing. The resort was frequently out of 1 of the 2 beers they serve. Room service via the Select Club was disappointing.
4
Deidra
30 ene 2024
·
Se alojó 7 noches
Property is nice and well maintained. The animals were a joy. Most staff is friendly. Getting food is horrible. They make you use an app that doesn't work. When you try to request a reservation in person always a long line and then told sorry nothing available. We only had 1 reservation for 7 nights. Also had to request towels every day. They never left enough, especially the night the water cooler leaked all over the floor. Also a long wait for a waitress for drinks. They did not have enough staff.
Property is nice and well maintained. The animals were a joy. Most staff is friendly. Getting food is horrible. They make you use an app that doesn't work. When you try to request a reservation in person always a long line and then told sorry nothing available. We only had 1 reservation for 7 nights. Also had to request towels every day. They never left enough, especially the night the water cooler leaked all over the floor. Also a long wait for a waitress for drinks. They did not have enough staff.
6
Thomas and Susan
16 sept 2025
·
Se alojó 5 noches
The resort is beautiful, especially the beach, adult pool, and cenotes. However, I wasn't impressed with the rooms. We had a broken air conditioner and broken safe. They did not have great soap, shampoo, or toilet paper - and they were very stingy with washcloths. The staff at the beach was amazing - bringing us food, drinks, etc. I just wish the staff for the rooms was decent too. They did not fix our air conditioner for us, and one day they didn't even clean our room when we put the room cleaning sign up. Pros: -Beautiful -Amazing Beach -Unlimited Drinks -Private and Relaxing Adults-Only Pool -Cenotes that are fun to swim in -Great Restaurants -Friendly Staff at the Beach and Restaurants -Adorable Animals on Site (Monkeys, Peacocks, etc.) Cons: -Rooms -Staff for the rooms -Lots of Mosquitos - (Pack a LOT of bug spray) -They do not provide bottled water. -If you take the Welcome Packet, they will try to sell you a time share. -No drawers in the room, so you can't really unpack and need to live out of your suitcase all week. -A lot of walking required.
The resort is beautiful, especially the beach, adult pool, and cenotes. However, I wasn't impressed with the rooms. We had a broken air conditioner and broken safe. They did not have great soap, shampoo, or toilet paper - and they were very stingy with washcloths. The staff at the beach was amazing - bringing us food, drinks, etc. I just wish the staff for the rooms was decent too. They did not fix our air conditioner for us, and one day they didn't even clean our room when we put the room cleaning sign up. Pros: -Beautiful -Amazing Beach -Unlimited Drinks -Private and Relaxing Adults-Only Pool -Cenotes that are fun to swim in -Great Restaurants -Friendly Staff at the Beach and Restaurants -Adorable Animals on Site (Monkeys, Peacocks, etc.) Cons: -Rooms -Staff for the rooms -Lots of Mosquitos - (Pack a LOT of bug spray) -They do not provide bottled water. -If you take the Welcome Packet, they will try to sell you a time share. -No drawers in the room, so you can't really unpack and need to live out of your suitcase all week. -A lot of walking required.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones varían desde espaciosos áticos hasta unidades anticuadas, con problemas recurrentes como aire acondicionado débil o averiado, problemas con el agua caliente y duchas incómodas; el Wi-Fi en la habitación puede ser poco fiable. Algunas suites son tranquilas y cómodas.
Reseñas de huéspedes relacionadas
8
Tasmin Leigh
23 sept 2025
·
Se alojó 9 noches
This was my 2nd time at Sandos Caracol and overall i was very happy with my stay here. The staff are wonderful and the property was clean. They were also mid upgrades/rennovations on several areas of the property, i assume because it is their low season. My complaints were as follows: 1. The bed in our penthouse room was no softer than the floor and I had to sleep on the daybed for most of the trip otherwise i was in pain the next day. 2. The people trying to sell things on the beach....massages, bracelets, more massages...it made sitting on the beach unenjoyable 3. The music at the (temporary) adults only pool as well as KIIN was 24/7 techno type music and the beat sounded exactly the same for every song and that got old really quick. 4. Rennovations to the select club section meant that the Brazilian BBQ restaurant was closed and thats one reason we chose this resort, but the other a la carte meals were fantastic!
This was my 2nd time at Sandos Caracol and overall i was very happy with my stay here. The staff are wonderful and the property was clean. They were also mid upgrades/rennovations on several areas of the property, i assume because it is their low season. My complaints were as follows: 1. The bed in our penthouse room was no softer than the floor and I had to sleep on the daybed for most of the trip otherwise i was in pain the next day. 2. The people trying to sell things on the beach....massages, bracelets, more massages...it made sitting on the beach unenjoyable 3. The music at the (temporary) adults only pool as well as KIIN was 24/7 techno type music and the beat sounded exactly the same for every song and that got old really quick. 4. Rennovations to the select club section meant that the Brazilian BBQ restaurant was closed and thats one reason we chose this resort, but the other a la carte meals were fantastic!
6
Todd
22 jun 2025
·
Se alojó 6 noches
Upon check-in, select club members are walked around some buildings to a checkin office that was air conditioned with snacks and drinks, which was nice. The room was already cool with its own ac unit on the wall which cooled you to the bone, if that was your preference. Plenty of towels. There was no bar soap or conditioner just body wash and shampoo dispensers in the shower. The odd thing was, the showerhead faced the glass shower door. If you turned it all the way up, it literally flooded the bathroom. You had to set the pressure to not hit the door which provided lackluster pressure. The beds were on the stiff side, yet comfortable. The three pillows per bed were fine. The room fridge was stocked with beers and water and there was a 5 gallon filtered water dispenser on the counter. Umbrella, safe, ironing board and iron in the closets. There was constant cleaning and blowing of leaves going on to keep the grounds tiny. Maps of the resort were adequate. There was some changes in show location which one has to simply figure out. The bar tenders poured good drinks. The food, generally, wasn’t great. I found a few items at the buffet that were alright and simply ate those. The teppanyaki restaurant was noisy and over salty due to all of the soy sauce. The food was mediocre but tasted fresh. Italian was closed for slow season. The Brazilian restaurant, which was by the adult pool, was alright. Meat a fish restaurant was our favorite.
Upon check-in, select club members are walked around some buildings to a checkin office that was air conditioned with snacks and drinks, which was nice. The room was already cool with its own ac unit on the wall which cooled you to the bone, if that was your preference. Plenty of towels. There was no bar soap or conditioner just body wash and shampoo dispensers in the shower. The odd thing was, the showerhead faced the glass shower door. If you turned it all the way up, it literally flooded the bathroom. You had to set the pressure to not hit the door which provided lackluster pressure. The beds were on the stiff side, yet comfortable. The three pillows per bed were fine. The room fridge was stocked with beers and water and there was a 5 gallon filtered water dispenser on the counter. Umbrella, safe, ironing board and iron in the closets. There was constant cleaning and blowing of leaves going on to keep the grounds tiny. Maps of the resort were adequate. There was some changes in show location which one has to simply figure out. The bar tenders poured good drinks. The food, generally, wasn’t great. I found a few items at the buffet that were alright and simply ate those. The teppanyaki restaurant was noisy and over salty due to all of the soy sauce. The food was mediocre but tasted fresh. Italian was closed for slow season. The Brazilian restaurant, which was by the adult pool, was alright. Meat a fish restaurant was our favorite.
6
anna
30 abr 2023
·
Se alojó 8 noches
my room had a smell in it and it hit you the moment you walked into the room !! I’ll guess because of the trees wetlands lack of sunlight ( I was on the ground floor ) made our room smell moldy, old. The smell clung to all and every one Of the items I had bought with me ! I had to dry clean, wash every single item , air it out then sprayed lysol all over everything I had with me in MY ROOM, but it still smells ! Other then that I give it an A or a 9 rating
my room had a smell in it and it hit you the moment you walked into the room !! I’ll guess because of the trees wetlands lack of sunlight ( I was on the ground floor ) made our room smell moldy, old. The smell clung to all and every one Of the items I had bought with me ! I had to dry clean, wash every single item , air it out then sprayed lysol all over everything I had with me in MY ROOM, but it still smells ! Other then that I give it an A or a 9 rating
6
Juan Pablo
14 dic 2021
·
Se alojó 4 noches
Our stay at the Sandos was not great, as we had several issues: The room was not ready on time and we had a very tight schedule that day. When we arrived at the room, there were not enough towels, the tv remote did not work properly, the toilet was dirty, the coffee machine was not cleaned and there was still some coffee beans in it from the previous occupants, the hot water in the shower did not worked, so we had to shower in cold water, and finally the electric plug in the bathroom did not work. We did mentioned this to the manager and they gave us a complementary upgrade, this time the room was clean, however I requested the sofa to be made into a bed, and in both of our remaining days, they never did.
Our stay at the Sandos was not great, as we had several issues: The room was not ready on time and we had a very tight schedule that day. When we arrived at the room, there were not enough towels, the tv remote did not work properly, the toilet was dirty, the coffee machine was not cleaned and there was still some coffee beans in it from the previous occupants, the hot water in the shower did not worked, so we had to shower in cold water, and finally the electric plug in the bathroom did not work. We did mentioned this to the manager and they gave us a complementary upgrade, this time the room was clean, however I requested the sofa to be made into a bed, and in both of our remaining days, they never did.
6
David
10 abr 2022
·
Se alojó 3 noches
Disappointing stay, long check-in with the host trying to push an up sell on us. The food at the buffets was ok but not great. The other restaurants were good, but the service was a little hit and miss. The room was comfortable and room service pretty fast. The hotel needs a bit of a facelift, which just added to this being an ok stay but not a place we would return to.
Disappointing stay, long check-in with the host trying to push an up sell on us. The food at the buffets was ok but not great. The other restaurants were good, but the service was a little hit and miss. The room was comfortable and room service pretty fast. The hotel needs a bit of a facelift, which just added to this being an ok stay but not a place we would return to.
8
Elizabeth
9 abr 2023
·
Se alojó 6 noches
Hotel grounds were beautiful. Cleanliness was ok, room was a little sour. Could not turn the ac off or up so room stayed too cold.
Hotel grounds were beautiful. Cleanliness was ok, room was a little sour. Could not turn the ac off or up so room stayed too cold.
4
Paige
16 oct 2025
·
Se alojó 10 noches
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
6
Matthew
27 feb 2025
·
Se alojó 7 noches
It was ok. Simple maintenance issues, easy fixes, simply not a priority of this redort.
It was ok. Simple maintenance issues, easy fixes, simply not a priority of this redort.
6
Thomas and Susan
16 sept 2025
·
Se alojó 5 noches
The resort is beautiful, especially the beach, adult pool, and cenotes. However, I wasn't impressed with the rooms. We had a broken air conditioner and broken safe. They did not have great soap, shampoo, or toilet paper - and they were very stingy with washcloths. The staff at the beach was amazing - bringing us food, drinks, etc. I just wish the staff for the rooms was decent too. They did not fix our air conditioner for us, and one day they didn't even clean our room when we put the room cleaning sign up. Pros: -Beautiful -Amazing Beach -Unlimited Drinks -Private and Relaxing Adults-Only Pool -Cenotes that are fun to swim in -Great Restaurants -Friendly Staff at the Beach and Restaurants -Adorable Animals on Site (Monkeys, Peacocks, etc.) Cons: -Rooms -Staff for the rooms -Lots of Mosquitos - (Pack a LOT of bug spray) -They do not provide bottled water. -If you take the Welcome Packet, they will try to sell you a time share. -No drawers in the room, so you can't really unpack and need to live out of your suitcase all week. -A lot of walking required.
The resort is beautiful, especially the beach, adult pool, and cenotes. However, I wasn't impressed with the rooms. We had a broken air conditioner and broken safe. They did not have great soap, shampoo, or toilet paper - and they were very stingy with washcloths. The staff at the beach was amazing - bringing us food, drinks, etc. I just wish the staff for the rooms was decent too. They did not fix our air conditioner for us, and one day they didn't even clean our room when we put the room cleaning sign up. Pros: -Beautiful -Amazing Beach -Unlimited Drinks -Private and Relaxing Adults-Only Pool -Cenotes that are fun to swim in -Great Restaurants -Friendly Staff at the Beach and Restaurants -Adorable Animals on Site (Monkeys, Peacocks, etc.) Cons: -Rooms -Staff for the rooms -Lots of Mosquitos - (Pack a LOT of bug spray) -They do not provide bottled water. -If you take the Welcome Packet, they will try to sell you a time share. -No drawers in the room, so you can't really unpack and need to live out of your suitcase all week. -A lot of walking required.
8
JoDee
30 abr 2025
·
Se alojó 7 noches
We had a great stay at Sandos Caracol, we did find that the wifi did not work in the room. But it allowed us to unplug and relax.
We had a great stay at Sandos Caracol, we did find that the wifi did not work in the room. But it allowed us to unplug and relax.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Muchos miembros del personal y camareros son amables y complacientes, pero el servicio es inconsistente. Las quejas comunes incluyen un check-in largo o confuso, promociones insistentes de membresías/multipropiedad, respuestas lentas del servicio de mantenimiento y ayuda limitada con las reservas de restaurantes.
Reseñas de huéspedes relacionadas
4
Paige
16 oct 2025
·
Se alojó 10 noches
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
10
Deacon
24 ago 2025
·
Se alojó 4 noches
Staff was very friendly and there was nice variety of things to do
Staff was very friendly and there was nice variety of things to do
6
Dante
11 jul 2025
·
Se alojó 6 noches
My only complaint is that we were harassed all week by the sales team. trying to convice is to become royal members. After multiple days of saying no they finally left me alone.
My only complaint is that we were harassed all week by the sales team. trying to convice is to become royal members. After multiple days of saying no they finally left me alone.
10
Steven J
18 may 2025
·
Se alojó 6 noches
The staff were attentive, buffets had plenty of options, and the food was delicious. Con: Ala carte restaurants should be available every night regardless of length of stay. Stay away from La Riviera. Food was not so good and they served us 3 courses at the same time making us feel ruched. It was weird at the steak and fish restaurant. They had a dj playing dance music during dunner.
The staff were attentive, buffets had plenty of options, and the food was delicious. Con: Ala carte restaurants should be available every night regardless of length of stay. Stay away from La Riviera. Food was not so good and they served us 3 courses at the same time making us feel ruched. It was weird at the steak and fish restaurant. They had a dj playing dance music during dunner.
2
Mark
23 jun 2023
·
Se alojó 5 noches
The older guy who checked us in at the select club was terrible and seems like he doesn’t know his job at all. Never activated our room bracelets, failed to check us in properly and then intentionally held us up six days later during check out and had us almost miss our flights. Between the pushy time share sales people at the front and our horrible check in and out and the old dated rooms this is a zero star for me! Don’t waste your time or money here! And good luck if you do!
The older guy who checked us in at the select club was terrible and seems like he doesn’t know his job at all. Never activated our room bracelets, failed to check us in properly and then intentionally held us up six days later during check out and had us almost miss our flights. Between the pushy time share sales people at the front and our horrible check in and out and the old dated rooms this is a zero star for me! Don’t waste your time or money here! And good luck if you do!
4
Austin
5 ene 2025
·
Se alojó 6 noches
This is a very difficult review because certain areas deserve 5 stars and certain areas deserve 0 stars. Let’s start with the positive: -Waitstaff and bartenders deserve 5 stars. They are SUPER accommodating and always were happy to see you. They make your experience amazing and I can’t compliment them enough. - The food options were also a 5 star. So many options and so many different styles that we didn’t feel bored during our week there. - the room is both a 5 star and a 0 star. But, for the sake of being organized, I’ll list the positives here. The Adults Only “Select Club” was the way to go. The suite had more than enough space for the two of us between the day bed, the bedroom, the lovely tub on the patio, and the oversized shower. We loved the room and already miss it! The negative: - our A/C was leaking from the moment we got there. It took FOUR reports across four days to finally get it fixed, after three maintenance visits. We had to use all of our towels to control the leaks from BOTH A/C units. That’s where the 0 stars comes in. - management gets 0 stars. After informing the Concierge that my wife slipped and fell because of the leaking A/C, they made no effort to reach out. At all. They know that you signed a waiver and do not care. I am very disappointed as a property manager, myself, at their total lack of effort. Overall - it was good for the cost. Difficult to recommend, purely because of the management and lack of care on their part.
This is a very difficult review because certain areas deserve 5 stars and certain areas deserve 0 stars. Let’s start with the positive: -Waitstaff and bartenders deserve 5 stars. They are SUPER accommodating and always were happy to see you. They make your experience amazing and I can’t compliment them enough. - The food options were also a 5 star. So many options and so many different styles that we didn’t feel bored during our week there. - the room is both a 5 star and a 0 star. But, for the sake of being organized, I’ll list the positives here. The Adults Only “Select Club” was the way to go. The suite had more than enough space for the two of us between the day bed, the bedroom, the lovely tub on the patio, and the oversized shower. We loved the room and already miss it! The negative: - our A/C was leaking from the moment we got there. It took FOUR reports across four days to finally get it fixed, after three maintenance visits. We had to use all of our towels to control the leaks from BOTH A/C units. That’s where the 0 stars comes in. - management gets 0 stars. After informing the Concierge that my wife slipped and fell because of the leaking A/C, they made no effort to reach out. At all. They know that you signed a waiver and do not care. I am very disappointed as a property manager, myself, at their total lack of effort. Overall - it was good for the cost. Difficult to recommend, purely because of the management and lack of care on their part.
6
Elaine
6 abr 2024
·
Se alojó 4 noches
Check in took over 3 hours! And it was difficult to make reservations at the restaurants. The property was great but it's huge. We stayed in the adults only section and it was a long walk to meet up with family members with kids.
Check in took over 3 hours! And it was difficult to make reservations at the restaurants. The property was great but it's huge. We stayed in the adults only section and it was a long walk to meet up with family members with kids.
2
Rebecca
27 jun 2023
·
Se alojó 5 noches
Services was terrible as far as the concierge, no one ever told us about the property, we found out the majority of the information from other guests. The thing they were interested in was selling us time share! Do not recommend this property at all. Restaurant service was very slow as well. Staff in the restaurants were also rude
Services was terrible as far as the concierge, no one ever told us about the property, we found out the majority of the information from other guests. The thing they were interested in was selling us time share! Do not recommend this property at all. Restaurant service was very slow as well. Staff in the restaurants were also rude
10
Jason
5 abr 2025
·
Se alojó 5 noches
We liked the two different adult areas. Our Expedia conceige was Valerie. She was quick to get transportation to and from room. She also expedited two different times when door was locked and not working. She also was able to have ice delivered to our room quickly vs calling the front desk. She was very professional and helped withe dinner reservations. She seemed to go above and beyond to assist us with our needs
We liked the two different adult areas. Our Expedia conceige was Valerie. She was quick to get transportation to and from room. She also expedited two different times when door was locked and not working. She also was able to have ice delivered to our room quickly vs calling the front desk. She was very professional and helped withe dinner reservations. She seemed to go above and beyond to assist us with our needs
8
Brian
14 oct 2025
·
Se alojó 7 noches
Overall everything was great, very friendly and helpful staff. Only feedback is too much hustling for buying extras (massage, excursion, club tour etc) had to decline sales pitch ~10 times a day
Overall everything was great, very friendly and helpful staff. Only feedback is too much hustling for buying extras (massage, excursion, club tour etc) had to decline sales pitch ~10 times a day
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Entorno selvático pintoresco con cenotes en el lugar y abundante fauna; el complejo es grande y requiere caminar bastante. La playa es rocosa y menos adecuada para nadar, con algas o problemas de pulgas de arena ocasionales.
Reseñas de huéspedes relacionadas
10
Adrienne
2 dic 2024
·
This is a great resort if you like walking trails, nature and wildlife. Not so great for swimming. Beach is nice but the water is basically unswimmable, just too many rocks, my boyfriend cut himself tripping on them. Food was great too, not 5 star but lots of options. Its huge and we got lost often the first few days but once you get used to the layout its easy
This is a great resort if you like walking trails, nature and wildlife. Not so great for swimming. Beach is nice but the water is basically unswimmable, just too many rocks, my boyfriend cut himself tripping on them. Food was great too, not 5 star but lots of options. Its huge and we got lost often the first few days but once you get used to the layout its easy
8
Heidi
13 jun 2025
·
Se alojó 5 noches
The water was not blue in the ocean. It was filled with seaweed and was gross! Nothing like the pictures. The facility was beautiful and the staff was absolutely wonderful. My only disappointment was the ocean.
The water was not blue in the ocean. It was filled with seaweed and was gross! Nothing like the pictures. The facility was beautiful and the staff was absolutely wonderful. My only disappointment was the ocean.
4
Dale E
2 feb 2024
·
Se alojó 5 noches
Very scenic. However the place was very smelly. Kids everywhere other than adult pool. Adults only in a very small area. Food was quite bad. Staff was great. Drinks were below average.
Very scenic. However the place was very smelly. Kids everywhere other than adult pool. Adults only in a very small area. Food was quite bad. Staff was great. Drinks were below average.
8
Susan
12 ene 2025
·
Se alojó 5 noches
Lovely place loved the senotes( clean water pools) and the wild life the food was good the restaurants were wonderful Staff friendly the beach was rocky but plenty of pools We keep returning because Sandos doesn’t disappoint
Lovely place loved the senotes( clean water pools) and the wild life the food was good the restaurants were wonderful Staff friendly the beach was rocky but plenty of pools We keep returning because Sandos doesn’t disappoint
10
Jason Allan
7 feb 2025
·
Se alojó 6 noches
The property was very nice and the staff were amazing. the only negative we really have was the beach is eroding but that is just due to the earth. Also stay off the beach after 4:00pm and before 9:00am the sand fleas are insane and leave you with little red bumps. Once again that is nature
The property was very nice and the staff were amazing. the only negative we really have was the beach is eroding but that is just due to the earth. Also stay off the beach after 4:00pm and before 9:00am the sand fleas are insane and leave you with little red bumps. Once again that is nature
8
Salvador
24 abr 2023
·
Se alojó 6 noches
The only thing I did not like was that the beach is not accessible
The only thing I did not like was that the beach is not accessible
8
melissa ann
27 abr 2025
·
Se alojó 7 noches
All of the dinning options include children. There are no adult dinning option other than room service. The staff at the al a cart options are not adequate they need more. The buffets are nicely staffed, but very crowded. The signs around the property are very vague. Be prepared to walk a lot.
All of the dinning options include children. There are no adult dinning option other than room service. The staff at the al a cart options are not adequate they need more. The buffets are nicely staffed, but very crowded. The signs around the property are very vague. Be prepared to walk a lot.
8
Sarah L
1 abr 2023
·
Se alojó 4 noches
Hotel is beautiful. Food is good, not great. Loved the adults only section. Beach is rocky. Can not swim in the ocean easily.
Hotel is beautiful. Food is good, not great. Loved the adults only section. Beach is rocky. Can not swim in the ocean easily.
10
Nicole
25 mar 2023
·
Se alojó 7 noches
I loved the fact that the resort is in the jungle, the wildlife and nature was beautiful!
I loved the fact that the resort is in the jungle, the wildlife and nature was beautiful!
8
Eric
7 abr 2024
·
Se alojó 8 noches
This is a very large resort and lots of walking is required. Very quiet at night, no real place to sit and have a nice drink after hours. Pretty much a ghost town after midnight. They are very happy to give rides if required and staff will a friendly!
This is a very large resort and lots of walking is required. Very quiet at night, no real place to sit and have a nice drink after hours. Pretty much a ghost town after midnight. They are very happy to give rides if required and staff will a friendly!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La calidad de la comida es variada: los buffets pueden estar tibios o limitados, mientras que varios restaurantes a la carta son bien valorados. Una frustración recurrente es el sistema de reservas basado en una aplicación a medianoche y los cierres que reducen la disponibilidad.
Reseñas de huéspedes relacionadas
6
Todd
22 jun 2025
·
Se alojó 6 noches
Upon check-in, select club members are walked around some buildings to a checkin office that was air conditioned with snacks and drinks, which was nice. The room was already cool with its own ac unit on the wall which cooled you to the bone, if that was your preference. Plenty of towels. There was no bar soap or conditioner just body wash and shampoo dispensers in the shower. The odd thing was, the showerhead faced the glass shower door. If you turned it all the way up, it literally flooded the bathroom. You had to set the pressure to not hit the door which provided lackluster pressure. The beds were on the stiff side, yet comfortable. The three pillows per bed were fine. The room fridge was stocked with beers and water and there was a 5 gallon filtered water dispenser on the counter. Umbrella, safe, ironing board and iron in the closets. There was constant cleaning and blowing of leaves going on to keep the grounds tiny. Maps of the resort were adequate. There was some changes in show location which one has to simply figure out. The bar tenders poured good drinks. The food, generally, wasn’t great. I found a few items at the buffet that were alright and simply ate those. The teppanyaki restaurant was noisy and over salty due to all of the soy sauce. The food was mediocre but tasted fresh. Italian was closed for slow season. The Brazilian restaurant, which was by the adult pool, was alright. Meat a fish restaurant was our favorite.
Upon check-in, select club members are walked around some buildings to a checkin office that was air conditioned with snacks and drinks, which was nice. The room was already cool with its own ac unit on the wall which cooled you to the bone, if that was your preference. Plenty of towels. There was no bar soap or conditioner just body wash and shampoo dispensers in the shower. The odd thing was, the showerhead faced the glass shower door. If you turned it all the way up, it literally flooded the bathroom. You had to set the pressure to not hit the door which provided lackluster pressure. The beds were on the stiff side, yet comfortable. The three pillows per bed were fine. The room fridge was stocked with beers and water and there was a 5 gallon filtered water dispenser on the counter. Umbrella, safe, ironing board and iron in the closets. There was constant cleaning and blowing of leaves going on to keep the grounds tiny. Maps of the resort were adequate. There was some changes in show location which one has to simply figure out. The bar tenders poured good drinks. The food, generally, wasn’t great. I found a few items at the buffet that were alright and simply ate those. The teppanyaki restaurant was noisy and over salty due to all of the soy sauce. The food was mediocre but tasted fresh. Italian was closed for slow season. The Brazilian restaurant, which was by the adult pool, was alright. Meat a fish restaurant was our favorite.
4
Edmundo
27 feb 2025
·
Se alojó 5 noches
La comida es muy mala
La comida es muy mala
4
Holly
14 abr 2025
·
Se alojó 4 noches
Property was beautiful. Monkeys and wild animals everywhere. Wait staff was the worst I’ve had. Been to MANY all inclusive resorts in Mexico and by far the worst experience from the pool bar to the lunch restaurants. We waited at the taco bar for 30 minutes and were never even acknowledged while others were served food and left. All bar staff especially the pool staff were unhappy. Any time you asked for a shot they were annoyed. The drinks and food were the worst we have had. You are only able to book one dinner restaurant every 3 nights you are there so if you stay 5 nights you must eat at the buffet 4 nights! Pool entertainment was great! Foam party was so fun! Overall not a good experience.
Property was beautiful. Monkeys and wild animals everywhere. Wait staff was the worst I’ve had. Been to MANY all inclusive resorts in Mexico and by far the worst experience from the pool bar to the lunch restaurants. We waited at the taco bar for 30 minutes and were never even acknowledged while others were served food and left. All bar staff especially the pool staff were unhappy. Any time you asked for a shot they were annoyed. The drinks and food were the worst we have had. You are only able to book one dinner restaurant every 3 nights you are there so if you stay 5 nights you must eat at the buffet 4 nights! Pool entertainment was great! Foam party was so fun! Overall not a good experience.
10
Jose
24 oct 2025
·
Se alojó 10 noches
Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling
Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling
8
robert
10 ene 2025
·
Se alojó 5 noches
Pros were the wildlife and hard working staff Cons were the dining reservation system and having to make them at 12 midnight, getting a reservation was next to impossible.
Pros were the wildlife and hard working staff Cons were the dining reservation system and having to make them at 12 midnight, getting a reservation was next to impossible.
2
Chase
12 may 2025
·
Se alojó 7 noches
Its a tale of two at this resort. Its both great and terrible. The area is beatiful, and our room was pretty good. Now for the negatives. No where when booking did they tell you that you get a limited number of dinner reservations, you dont get 1 per night. You have to book the reservations on a terrible phone app. The reservations arent open until midnight so you have to stay up. Other problems with the food- the "late night snack bar" is horrible. The only food available is tacos, but they were consitently out of toppings. Upon arrival we were practically forced to sign up for a timeshare presentation- it wasnt presented as optional. I was double charged for a romantic dinner. We did it one night and upon checkout there were 2 charges for it, both for the same night. We checked out in the morning before dining services were open so couldnt even argue because we had to catch our shuttle.
Its a tale of two at this resort. Its both great and terrible. The area is beatiful, and our room was pretty good. Now for the negatives. No where when booking did they tell you that you get a limited number of dinner reservations, you dont get 1 per night. You have to book the reservations on a terrible phone app. The reservations arent open until midnight so you have to stay up. Other problems with the food- the "late night snack bar" is horrible. The only food available is tacos, but they were consitently out of toppings. Upon arrival we were practically forced to sign up for a timeshare presentation- it wasnt presented as optional. I was double charged for a romantic dinner. We did it one night and upon checkout there were 2 charges for it, both for the same night. We checked out in the morning before dining services were open so couldnt even argue because we had to catch our shuttle.
4
Harika
23 feb 2025
·
Se alojó 5 noches
If you want a resort that is stunning and full of nature, this is a good place. But it is a complete scam in terms of activities. The only water activity that is included is snorkeling and kayaking, everything else you have to pay for and it is VERY expensive. There are a lot of hidden costs. In terms of food, it’s nothing special, and you only get to make 2 dinner reservations for your overall stay. So if you are staying for a week, you can only have dinner at a nice restaurant for 2 nights. Rest of the days, you have to eat at a buffet. This place is definitely not worth your money, and is a scam.
If you want a resort that is stunning and full of nature, this is a good place. But it is a complete scam in terms of activities. The only water activity that is included is snorkeling and kayaking, everything else you have to pay for and it is VERY expensive. There are a lot of hidden costs. In terms of food, it’s nothing special, and you only get to make 2 dinner reservations for your overall stay. So if you are staying for a week, you can only have dinner at a nice restaurant for 2 nights. Rest of the days, you have to eat at a buffet. This place is definitely not worth your money, and is a scam.
10
Steven J
18 may 2025
·
Se alojó 6 noches
The staff were attentive, buffets had plenty of options, and the food was delicious. Con: Ala carte restaurants should be available every night regardless of length of stay. Stay away from La Riviera. Food was not so good and they served us 3 courses at the same time making us feel ruched. It was weird at the steak and fish restaurant. They had a dj playing dance music during dunner.
The staff were attentive, buffets had plenty of options, and the food was delicious. Con: Ala carte restaurants should be available every night regardless of length of stay. Stay away from La Riviera. Food was not so good and they served us 3 courses at the same time making us feel ruched. It was weird at the steak and fish restaurant. They had a dj playing dance music during dunner.
10
Erin
21 may 2025
·
Se alojó 3 noches
This resort gives you both beach front access with lounge beds, hammocks, and chairs. 9 resturants, 7 bars, and 3 pools. There is so much wildlife all over. The resort is large with at least 15-20 different activities to do every day and its all included. The shows every night are a hit. The rooms are clean and roomy with a stocked mini fridge. The staff are fantastic and accommodate every where they can. There are extra perks booking adults section through expedia here like private concierge.
This resort gives you both beach front access with lounge beds, hammocks, and chairs. 9 resturants, 7 bars, and 3 pools. There is so much wildlife all over. The resort is large with at least 15-20 different activities to do every day and its all included. The shows every night are a hit. The rooms are clean and roomy with a stocked mini fridge. The staff are fantastic and accommodate every where they can. There are extra perks booking adults section through expedia here like private concierge.
10
john
27 feb 2024
·
Se alojó 6 noches
We had a wonderful time at this property. We went in February. We stayed in the adults only section and I'm glad we did because the other reviews say it stinks near the swampy area and it did, probably from the sulfur of the swamp. The signage needs work as we had no idea what to do, or where to go for dinner. Breakfast and lunch, we ended up going to the Brazil place and we were told that it needed no reservations for dinner, but for dinner, it did. We ate at the Mexican buffet for the most part as the International buffet was not good. Those are the only 2 place you can eat dinner without reservations. The app refused to work for us, so we eventually went to the info place next to the fun center (with the Foosball and ping pong tables), and we did get reservation there for all the days remaining. We ate at the Mediterranean place one night, the Brazil Place the section night and the Teppenyaki (Japanese hibachi) place the next night. All these places severed the most excellent food. We did end up going to Tulum for a half day and it was quite busy but we still had a good time. We did book a bed on the beach for $99 dollars US, but it was unclear where we were to get that, so we ended up in the adults only section until lunch when we asked about that and we were in the wrong place. There are 3 beds in the other section that were reserved, so we ended up moving to that section and we got chicken wings and fries, chocolate covered strawberries, champagne and about 8 beers.
We had a wonderful time at this property. We went in February. We stayed in the adults only section and I'm glad we did because the other reviews say it stinks near the swampy area and it did, probably from the sulfur of the swamp. The signage needs work as we had no idea what to do, or where to go for dinner. Breakfast and lunch, we ended up going to the Brazil place and we were told that it needed no reservations for dinner, but for dinner, it did. We ate at the Mexican buffet for the most part as the International buffet was not good. Those are the only 2 place you can eat dinner without reservations. The app refused to work for us, so we eventually went to the info place next to the fun center (with the Foosball and ping pong tables), and we did get reservation there for all the days remaining. We ate at the Mediterranean place one night, the Brazil Place the section night and the Teppenyaki (Japanese hibachi) place the next night. All these places severed the most excellent food. We did end up going to Tulum for a half day and it was quite busy but we still had a good time. We did book a bed on the beach for $99 dollars US, but it was unclear where we were to get that, so we ended up in the adults only section until lunch when we asked about that and we were in the wrong place. There are 3 beds in the other section that were reserved, so we ended up moving to that section and we got chicken wings and fries, chocolate covered strawberries, champagne and about 8 beers.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Martha Olivia Tena
14 dic 2025
·
Se alojó 5 noches
Las instalaciones del hotel
Las instalaciones del hotel
10
Mario
28 oct 2025
·
Se alojó 2 noches
Sin queja , la pase muy a agusto
Sin queja , la pase muy a agusto
8
GABRIELA
7 may 2025
·
Se alojó 9 noches
Tiene muchas cosas bonitas y naturales, la amabilidad del personal es alto. Sin embargo, para el costo, esperaría mejor mantenimiento en habitaciones y mejor comida en desayunas
Tiene muchas cosas bonitas y naturales, la amabilidad del personal es alto. Sin embargo, para el costo, esperaría mejor mantenimiento en habitaciones y mejor comida en desayunas
10
sergio omar
16 abr 2025
·
Se alojó 5 noches
Me gustó mucho el hotel
Me gustó mucho el hotel
4
Edmundo
27 feb 2025
·
Se alojó 5 noches
La comida es muy mala
La comida es muy mala
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:30
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 174.87456739349363USD
- 2026-09-19: 174.87456739349363USD
- 2026-09-20: 163.8913104003906USD
- 2026-09-21: 163.8913104003906USD
- 2026-09-22: 163.32247494506834USD
- 2026-09-23: 163.8913104003906USD
- 2026-09-24: 174.27162913513183USD
- 2026-09-25: 174.27162913513183USD
- 2026-09-26: 185.17063626556396USD
- 2026-09-27: 174.87456739349363USD
- 2026-09-28: 163.8913104003906USD
- 2026-09-29: 164.14786086578368USD
- 2026-09-30: 164.14786086578368USD
- 2026-10-01: 147.89163091888426USD
- 2026-10-02: 147.89163091888426USD
- 2026-10-03: 148.1305081802368USD
- 2026-10-04: 148.1305081802368USD
- 2026-10-05: 164.21794063720702USD
- 2026-10-06: 148.1305081802368USD
- 2026-10-07: 164.21794063720702USD
- 2026-10-08: 148.1305081802368USD
- 2026-10-09: 148.1305081802368USD
- 2026-10-10: 148.1305081802368USD
- 2026-10-11: 148.1305081802368USD
- 2026-10-12: 164.21794063720702USD
- 2026-10-13: 163.94848120117186USD
- 2026-10-14: 163.94848120117186USD
- 2026-10-15: 148.1305081802368USD
- 2026-10-16: 148.1305081802368USD
- 2026-10-17: 148.1305081802368USD
- 2026-10-18: 148.1305081802368USD
- 2026-10-19: 148.1305081802368USD
- 2026-10-20: 148.1305081802368USD
- 2026-10-21: 158.1413536087036USD
- 2026-10-22: 166.15002995147705USD
- 2026-10-23: 184.16955172271727USD
- 2026-10-24: 175.15979083709715USD
- 2026-10-25: 164.21794063720702USD
- 2026-10-26: 148.1305081802368USD
- 2026-10-27: 148.1305081802368USD
- 2026-10-28: 148.1305081802368USD
- 2026-10-29: 148.1305081802368USD
- 2026-10-30: 175.15979083709715USD
- 2026-10-31: 175.15979083709715USD
- 2026-11-01: 221.26975819244385USD
- 2026-11-02: 167.1511144943237USD
- 2026-11-03: 158.1413536087036USD
- 2026-11-04: 158.1413536087036USD
- 2026-11-05: 158.1413536087036USD
- 2026-11-06: 158.1413536087036USD
- 2026-11-07: 158.1413536087036USD
- 2026-11-08: 158.1413536087036USD
- 2026-11-09: 158.1413536087036USD
- 2026-11-10: 158.1413536087036USD
- 2026-11-11: 158.1413536087036USD
- 2026-11-12: 167.1511144943237USD
- 2026-11-13: 167.1511144943237USD
- 2026-11-14: 180.16521355133057USD
- 2026-11-15: 185.47097564086914USD
- 2026-11-16: 158.1413536087036USD
- 2026-11-17: 174.57443820495604USD
- 2026-11-18: 174.849467590332USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Se cobrará un depósito por daños de MXN 5000 antes del check-in.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor y detector de humo.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- La cena de gala de Nochevieja tiene un coste adicional que se incluye en el precio total mostrado para estancias del día 31 de diciembre.
- No se aceptan huéspedes de menos de 18 años en este alojamiento sólo para adultos.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Mostrador turístico
Actividades
Piscina
Pistas de tenis
Playa privada
Jardín
Campo de golf (cercano)
Playa (cercana)
Buceo
Windsurf
Billares
Pesca
Canoas
Senderismo
Piscina al aire libre
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking Onsite
General
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Desayuno en la habitación
Habitación familiar
Snack Bar/Deli
Servicios
Centro de negocios
Mostrador turístico
Servicio de tintorería
Cambio de divisas
Caja fuerte
Cajero automático
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Internet
WiFi gratuito