Select Club at Sandos Caracol All Inclusive - Adults Only Area
US$ 160
/noite
Média para setembro
Preços para Select Club at Sandos Caracol All Inclusive - Adults Only Area
Selecione datas para ver preços e disponibilidade
US$ 160
/noite
Média para setembro
Preços médios mensais
Em Select Club at Sandos Caracol All Inclusive - Adults Only Area, o preço por noite é, em média, US$ 147 no mês mais barato (agosto) e US$ 400 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| fevereiro | US$ 374 |
| março | US$ 277 |
| maio | US$ 239 |
| junho | US$ 245 |
| julho | US$ 210 |
| agosto | US$ 147 |
| setembro | US$ 160 |
| outubro | US$ 165 |
| dezembro | US$ 400 |
F
M
M
J
J
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set. · US$ 160
S
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Mais caro: dezembro (aprox. US$ 400)
Mais barato: agosto (aprox. US$ 147)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 banheiras de hidromassagem, um parque ...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 banheiras de hidromassagem, um parque aquático grátis e um health club. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e uma sala de jogos.
Comodidades para negócios
As principais comodidades incluem computadores, Check-in rápido e um serviço de limpeza a seco. Poderá solicitar transporte de/para o aeroporto e existe, também, estacionamento grátis no local.
Restaurante
Satisfaça o seu apetite num dos 7 restaurantes. Relaxe com uma bebida refrescante no bar junto à piscina ou num dos 9 bares/lounges.
Quartos
Sinta-se em casa num dos 218 quartos, com produtos grátis no minibar e um televisor plasma. As unidades contam com uma varanda. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas dispõem de um polibã, artigos de higiene grátis e bidé.
Localização
Em Playa del Carmen (Corasol), Select Club at Sandos Caracol All Inclusive - Adults Only Area ficará a 15 minutos de carro de Campo de Golfe El Camaleón Mayakoba e de Igreja de Guadalupe. Este alojamento com tudo incluído está a 5 km (3,1 mi) de Playa Mamitas e a 9,4 km (5,8 mi) de Calle Quinta Avenida.
O que há nas proximidades
Chun-Zumbul (local de mergulho)(0.5 milhas)
Praia Xcalacoco(0.6 milhas)
Gran Coyote Golf(1.2 milhas)
Playa Punta Esmeralda(1.7 milhas)
Playa 88(2.2 milhas)
Igreja de Guadalupe(2.4 milhas)
Playa Avenida Colosio(2.4 milhas)
Praia Coco(2.8 milhas)
Plaza 28 de Julio(2.9 milhas)
Super Chedraui Selecto Avenida 10(3 milhas)
Calle Quinta Avenida(3 milhas)
Mario Villanueva Madrid(3 milhas)
Playa Mamitas(3.1 milhas)
Playa del Carmen (praia principal)(3.2 milhas)
Campo de Golfe El Camaleón Mayakoba(3.7 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(24.8 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(32.5 milhas)
Aeroporto Internacional de Tulum (TQO)(69 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Balcão de turismo
Localização
Carretera Chetumal-Puerto Juarez Km.295.1, Corasol, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Chun-Zumbul (local de mergulho) (0.5 milhas)
Praia Xcalacoco (0.6 milhas)
Gran Coyote Golf (1.2 milhas)
Playa Punta Esmeralda (1.7 milhas)
Playa 88 (2.2 milhas)
Igreja de Guadalupe (2.4 milhas)
Opções de quartos
6
Suite Deluxe
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 2
441 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada interiorBanheira de hidromassagem privada
10
Penthouse Club
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 2
667 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada interiorBanheira de hidromassagem privada
5
Suite Superior
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal Grandes
Dormidas 2
420 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
Avaliações dos hóspedes sobre Select Club at Sandos Caracol All Inclusive - Adults Only Area
7.1
Bom
Com base em 948 avaliações verificadas
Quem se hospeda aqui?
Casal
69%
Família
22%
Grupos
7%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Select Club at Sandos Caracol All Inclusive - Área Exclusiva para Adultos, os hóspedes elogiam o ambiente de selva, a vida selvagem e os cenotes no local, enquanto o feedback sobre a qualidade da comida, a manutenção dos quartos e o sistema de reservas é variado, com experiências de serviço amplamente diferentes.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Select Club at Sandos Caracol All Inclusive - Área Exclusiva para Adultos, os hóspedes elogiam o ambiente de selva, a vida selvagem e os cenotes no local, enquanto o feedback sobre a qualidade da comida, a manutenção dos quartos e o sistema de reservas é variado, com experiências de serviço amplamente diferentes.
Apesar de vários comentários mencionarem uma praia rochosa e pouco propícia para nadar, fechamentos ocasionais devido a obras e áreas exclusivas para adultos que são mais tranquilas, mas nem sempre respeitadas, a limpeza varia desde áreas e quartos bem conservados a relatos de cheiro de esgoto, espaços antigos e pássaros ocasionais alcançando a comida do buffet. Espere uma estadia focada na natureza, com muitas atividades, mas com restaurantes e operações irregulares.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Vastíssimos jardins ecológicos com cenotes e vida selvagem, além de várias piscinas, incluindo uma área mais tranquila para adultos (sem bar molhado). Algumas instalações estavam fechadas para reformas e os hóspedes mencionaram o fechamento precoce dos bares e uma academia envelhecida.
Avaliações dos hóspedes relacionadas
6
Matthew
2 de jan. de 2025
·
A estadia foi de 6 noites
This is a very nice property staff was very nice and there was plenty of stuff to do. The only things I didn’t like was they played Christmas music the whole trip and the gym was out dated equipment.
This is a very nice property staff was very nice and there was plenty of stuff to do. The only things I didn’t like was they played Christmas music the whole trip and the gym was out dated equipment.
10
Jose
24 de out. de 2025
·
A estadia foi de 10 noites
Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling
Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling
10
Erin Leanne
11 de fev. de 2025
·
A estadia foi de 7 noites
This property had so many amenities, we didn’t have to leave the resort! We constantly saw staff cleaning and going above and beyond with the service!
This property had so many amenities, we didn’t have to leave the resort! We constantly saw staff cleaning and going above and beyond with the service!
4
Paige
16 de out. de 2025
·
A estadia foi de 10 noites
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
8
Donna Marie
27 de jun. de 2023
·
A estadia foi de 4 noites
The swim up bar is at the family pool, not the adult only pool and the adult only pool closes at 10pm. Only stock the fridge every other day.
The swim up bar is at the family pool, not the adult only pool and the adult only pool closes at 10pm. Only stock the fridge every other day.
4
Claude Lawrence Hayes
30 de nov. de 2023
·
A estadia foi de 10 noites
As usual the property was nice but none rocky access into the ocean, some sand beach. Never had issues with bug bits before in 24 years of going to Riviera Maya area, this place I had 20 bug bits! when it rained at night ALL of the 5 restaurant that we went to the roofs leaked 4 of them leaded really bad. We had salmon one night it was the only meal that tasted good but it was not hot just warm. Bacon was rationed . The buffet was terrible. The service at all the restaurants / bars was poor at best. The indoor theater roof , Sports Bar area roof ,Lobby bar/Check in area roofs leaked . We were in the adults only section and there is no swim up bar at the pool and the Bar person was mostly missing, poor service.
As usual the property was nice but none rocky access into the ocean, some sand beach. Never had issues with bug bits before in 24 years of going to Riviera Maya area, this place I had 20 bug bits! when it rained at night ALL of the 5 restaurant that we went to the roofs leaked 4 of them leaded really bad. We had salmon one night it was the only meal that tasted good but it was not hot just warm. Bacon was rationed . The buffet was terrible. The service at all the restaurants / bars was poor at best. The indoor theater roof , Sports Bar area roof ,Lobby bar/Check in area roofs leaked . We were in the adults only section and there is no swim up bar at the pool and the Bar person was mostly missing, poor service.
8
Mitchell
13 de abr. de 2025
·
A estadia foi de 9 noites
We stayed in the Select Club, Adults Only section. We liked that the Adult’s pool is out of the way, only has adults going to it. Our room was 3 min walk to the pool. Chairs were easy to get. Pretty quiet. The Foam, Pool party is fun on Saturdays. We had no problem booking restaurants. We ate at the Steakhouse, Mediterranean, Japanese and Brazilian Restaurants. We didn’t care for the Mediterranean, liked the Steakhouse the best. We had to leave the Brazilian because we were getting eaten up with bugs. We liked having breakfast at the Brazilian restaurant in the Adults section, but quit eating there because of the birds. The birds walked all over the food in the buffet. They would take food repeatedly off the buffet and off of people’s plates. It was disgusting. They need to do something to keep the birds off the food. We ended up going to the Mexican restaurant for our breakfasts. A little walk, but very clean and always great service. They have food carts, outside along the main walkway on Fridays for dinner. This was fun. There are vendors, Mexican dancers and activities for kids. Nice, festive way to enjoy the evening. The resort is in the jungle and has a lot of wildlife. The monkeys are fun to watch. It has a number of Cenotes on the property, one you can swim in. It also has a couple of ruins on the property that you can go to. We have been to this resort and a number of other resorts in Mexico. We will come back to this resort in the future.
We stayed in the Select Club, Adults Only section. We liked that the Adult’s pool is out of the way, only has adults going to it. Our room was 3 min walk to the pool. Chairs were easy to get. Pretty quiet. The Foam, Pool party is fun on Saturdays. We had no problem booking restaurants. We ate at the Steakhouse, Mediterranean, Japanese and Brazilian Restaurants. We didn’t care for the Mediterranean, liked the Steakhouse the best. We had to leave the Brazilian because we were getting eaten up with bugs. We liked having breakfast at the Brazilian restaurant in the Adults section, but quit eating there because of the birds. The birds walked all over the food in the buffet. They would take food repeatedly off the buffet and off of people’s plates. It was disgusting. They need to do something to keep the birds off the food. We ended up going to the Mexican restaurant for our breakfasts. A little walk, but very clean and always great service. They have food carts, outside along the main walkway on Fridays for dinner. This was fun. There are vendors, Mexican dancers and activities for kids. Nice, festive way to enjoy the evening. The resort is in the jungle and has a lot of wildlife. The monkeys are fun to watch. It has a number of Cenotes on the property, one you can swim in. It also has a couple of ruins on the property that you can go to. We have been to this resort and a number of other resorts in Mexico. We will come back to this resort in the future.
8
Alex
19 de mai. de 2025
·
A estadia foi de 5 noites
Sandos Caracol has everything we needed to relax and enjoy our vacation. The food was great, the pool were quiet, and the spa was incredibly professional!
Sandos Caracol has everything we needed to relax and enjoy our vacation. The food was great, the pool were quiet, and the spa was incredibly professional!
4
Faron Leigh
20 de fev. de 2023
·
A estadia foi de 7 noites
The setting of this resort is beautiful with lots of greenery and wildlife present all around the resort. The Adults Only section of the beach was excellent, with plenty of cabanas, daybeds, and chairs available. Unfortunately that's where my praise ends. The service was inconsistent, the food was somewhat tolerable but again very inconsistent. The resort seemed understaffed for how booked up it was and while I can understand the stress of that, some staff could not hide their annoyance and the quality of service was sometimes impacted by this. The sheets, while clean looking, did have visible stains that just didn't come out with washing, and there was hair on the pillows upon arrival. Our bathroom shower didn't drain so showers were diminished to 1 minute spurts of water and then waiting for that to drain before turning the water back on, lest the whole bathroom flood. We reported this on the 2nd day of our 7 day stay but it was never addressed. We stayed in the Select Club Adults Only section and had access to the Adults Only pool area. They did an excellent job of keeping children away from the area which was appreciated, but there was no swim up bar, or bar you could access in just a bathing suit, and snacks are not served around the pool. You have to go into the Brazilian restaurant and sit down to eat anything which was mildly disappointing. The resort was frequently out of 1 of the 2 beers they serve. Room service via the Select Club was disappointing.
The setting of this resort is beautiful with lots of greenery and wildlife present all around the resort. The Adults Only section of the beach was excellent, with plenty of cabanas, daybeds, and chairs available. Unfortunately that's where my praise ends. The service was inconsistent, the food was somewhat tolerable but again very inconsistent. The resort seemed understaffed for how booked up it was and while I can understand the stress of that, some staff could not hide their annoyance and the quality of service was sometimes impacted by this. The sheets, while clean looking, did have visible stains that just didn't come out with washing, and there was hair on the pillows upon arrival. Our bathroom shower didn't drain so showers were diminished to 1 minute spurts of water and then waiting for that to drain before turning the water back on, lest the whole bathroom flood. We reported this on the 2nd day of our 7 day stay but it was never addressed. We stayed in the Select Club Adults Only section and had access to the Adults Only pool area. They did an excellent job of keeping children away from the area which was appreciated, but there was no swim up bar, or bar you could access in just a bathing suit, and snacks are not served around the pool. You have to go into the Brazilian restaurant and sit down to eat anything which was mildly disappointing. The resort was frequently out of 1 of the 2 beers they serve. Room service via the Select Club was disappointing.
8
Jedediah Strong
20 de fev. de 2025
·
A estadia foi de 5 noites
Property is great, lots of stuff to see and do. Lots of wildlife and great walks throughout the property. Only downside is they no longer offer room service. Kind of a bummer. Other than that the stay was nice.
Property is great, lots of stuff to see and do. Lots of wildlife and great walks throughout the property. Only downside is they no longer offer room service. Kind of a bummer. Other than that the stay was nice.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
A limpeza e os cuidados com os jardins recebem elogios de vários hóspedes, mas outros relatam cheiro de esgoto ou mofo, roupa de cama manchada e pássaros acessando a comida do buffet. A limpeza geral parece inconsistente em quartos e áreas comuns.
Avaliações dos hóspedes relacionadas
10
Joshua Benjamin
18 de nov. de 2025
·
A estadia foi de 7 noites
Location was beautiful & all resort staff were fantastic. Housekeeping staff also did a great job throughout the week.
Location was beautiful & all resort staff were fantastic. Housekeeping staff also did a great job throughout the week.
2
Laura Lee
28 de fev. de 2024
·
A estadia foi de 10 noites
There was no hot water multiple days and the whole resort smells like sewer, the food in buffets is terrible and often not at proper temps and no labels! There is no traditional Mexican food whatsoever. Not even rice and beans. Staff doesn’t speak fluent English. We had a flight cancel and we called they said they would hold the reservation and we showed up they said we got marked as a no show! The cenotes are man made and you must wear a life jacket which are all broken buckles and in poor condition. Flies in food everywhere and the drinks are sugared up. Kids in adult only areas and food was left out all day and horrible! You must stay up till midnight to possibly get a booking in the restraints or wait in long lines to book only two days in advance. We booked a 10 day stay and left after 6 to another hotel. Nothing is as advertised! Do not go here! We have been trying to get a refund for our days we left and we are struggling to even have someone call us! You cannot get room service or anyone on the phone. We tried to get room service and had to call bell boy and then got reprimanded by the food service ppl when they called us and then waited an hour and a half for very very unappetizing food most days there was no bread or coffee and other amenities that should be provided at an all inclusive save your money. Do not stay here.
There was no hot water multiple days and the whole resort smells like sewer, the food in buffets is terrible and often not at proper temps and no labels! There is no traditional Mexican food whatsoever. Not even rice and beans. Staff doesn’t speak fluent English. We had a flight cancel and we called they said they would hold the reservation and we showed up they said we got marked as a no show! The cenotes are man made and you must wear a life jacket which are all broken buckles and in poor condition. Flies in food everywhere and the drinks are sugared up. Kids in adult only areas and food was left out all day and horrible! You must stay up till midnight to possibly get a booking in the restraints or wait in long lines to book only two days in advance. We booked a 10 day stay and left after 6 to another hotel. Nothing is as advertised! Do not go here! We have been trying to get a refund for our days we left and we are struggling to even have someone call us! You cannot get room service or anyone on the phone. We tried to get room service and had to call bell boy and then got reprimanded by the food service ppl when they called us and then waited an hour and a half for very very unappetizing food most days there was no bread or coffee and other amenities that should be provided at an all inclusive save your money. Do not stay here.
6
anna
30 de abr. de 2023
·
A estadia foi de 8 noites
my room had a smell in it and it hit you the moment you walked into the room !! I’ll guess because of the trees wetlands lack of sunlight ( I was on the ground floor ) made our room smell moldy, old. The smell clung to all and every one Of the items I had bought with me ! I had to dry clean, wash every single item , air it out then sprayed lysol all over everything I had with me in MY ROOM, but it still smells ! Other then that I give it an A or a 9 rating
my room had a smell in it and it hit you the moment you walked into the room !! I’ll guess because of the trees wetlands lack of sunlight ( I was on the ground floor ) made our room smell moldy, old. The smell clung to all and every one Of the items I had bought with me ! I had to dry clean, wash every single item , air it out then sprayed lysol all over everything I had with me in MY ROOM, but it still smells ! Other then that I give it an A or a 9 rating
8
Fernanda
14 de ago. de 2024
·
A estadia foi de 7 noites
Nature is amazing. Difficult to make a reservation for dining. Sidewalk smelling of sewage. One day, it was applied insecticide when we were at the outside hydrobath and the balcony was filled with smoke.
Nature is amazing. Difficult to make a reservation for dining. Sidewalk smelling of sewage. One day, it was applied insecticide when we were at the outside hydrobath and the balcony was filled with smoke.
4
Garrett
20 de nov. de 2025
·
A estadia foi de 6 noites
Room was fine space wise we had a penthouse suite but the outside tub was filthy and when we did get it cleaned it did not fill up and the jets were filled with red ants. Our toilet was dirty on day one and stayed that way all week. Probably the biggest disappointment was the food it’s like no one ever tastes anything, absolutely no flavor. Will not return
Room was fine space wise we had a penthouse suite but the outside tub was filthy and when we did get it cleaned it did not fill up and the jets were filled with red ants. Our toilet was dirty on day one and stayed that way all week. Probably the biggest disappointment was the food it’s like no one ever tastes anything, absolutely no flavor. Will not return
10
Paula
29 de nov. de 2024
·
A estadia foi de 4 noites
Amazing property...serene walking paths through jungle and cenotes, plus fun pools and beach right there! Staff is very friendly and helpful! Well maintained and clean property. Lots of animals and things to do!
Amazing property...serene walking paths through jungle and cenotes, plus fun pools and beach right there! Staff is very friendly and helpful! Well maintained and clean property. Lots of animals and things to do!
8
Mitchell
13 de abr. de 2025
·
A estadia foi de 9 noites
We stayed in the Select Club, Adults Only section. We liked that the Adult’s pool is out of the way, only has adults going to it. Our room was 3 min walk to the pool. Chairs were easy to get. Pretty quiet. The Foam, Pool party is fun on Saturdays. We had no problem booking restaurants. We ate at the Steakhouse, Mediterranean, Japanese and Brazilian Restaurants. We didn’t care for the Mediterranean, liked the Steakhouse the best. We had to leave the Brazilian because we were getting eaten up with bugs. We liked having breakfast at the Brazilian restaurant in the Adults section, but quit eating there because of the birds. The birds walked all over the food in the buffet. They would take food repeatedly off the buffet and off of people’s plates. It was disgusting. They need to do something to keep the birds off the food. We ended up going to the Mexican restaurant for our breakfasts. A little walk, but very clean and always great service. They have food carts, outside along the main walkway on Fridays for dinner. This was fun. There are vendors, Mexican dancers and activities for kids. Nice, festive way to enjoy the evening. The resort is in the jungle and has a lot of wildlife. The monkeys are fun to watch. It has a number of Cenotes on the property, one you can swim in. It also has a couple of ruins on the property that you can go to. We have been to this resort and a number of other resorts in Mexico. We will come back to this resort in the future.
We stayed in the Select Club, Adults Only section. We liked that the Adult’s pool is out of the way, only has adults going to it. Our room was 3 min walk to the pool. Chairs were easy to get. Pretty quiet. The Foam, Pool party is fun on Saturdays. We had no problem booking restaurants. We ate at the Steakhouse, Mediterranean, Japanese and Brazilian Restaurants. We didn’t care for the Mediterranean, liked the Steakhouse the best. We had to leave the Brazilian because we were getting eaten up with bugs. We liked having breakfast at the Brazilian restaurant in the Adults section, but quit eating there because of the birds. The birds walked all over the food in the buffet. They would take food repeatedly off the buffet and off of people’s plates. It was disgusting. They need to do something to keep the birds off the food. We ended up going to the Mexican restaurant for our breakfasts. A little walk, but very clean and always great service. They have food carts, outside along the main walkway on Fridays for dinner. This was fun. There are vendors, Mexican dancers and activities for kids. Nice, festive way to enjoy the evening. The resort is in the jungle and has a lot of wildlife. The monkeys are fun to watch. It has a number of Cenotes on the property, one you can swim in. It also has a couple of ruins on the property that you can go to. We have been to this resort and a number of other resorts in Mexico. We will come back to this resort in the future.
4
Faron Leigh
20 de fev. de 2023
·
A estadia foi de 7 noites
The setting of this resort is beautiful with lots of greenery and wildlife present all around the resort. The Adults Only section of the beach was excellent, with plenty of cabanas, daybeds, and chairs available. Unfortunately that's where my praise ends. The service was inconsistent, the food was somewhat tolerable but again very inconsistent. The resort seemed understaffed for how booked up it was and while I can understand the stress of that, some staff could not hide their annoyance and the quality of service was sometimes impacted by this. The sheets, while clean looking, did have visible stains that just didn't come out with washing, and there was hair on the pillows upon arrival. Our bathroom shower didn't drain so showers were diminished to 1 minute spurts of water and then waiting for that to drain before turning the water back on, lest the whole bathroom flood. We reported this on the 2nd day of our 7 day stay but it was never addressed. We stayed in the Select Club Adults Only section and had access to the Adults Only pool area. They did an excellent job of keeping children away from the area which was appreciated, but there was no swim up bar, or bar you could access in just a bathing suit, and snacks are not served around the pool. You have to go into the Brazilian restaurant and sit down to eat anything which was mildly disappointing. The resort was frequently out of 1 of the 2 beers they serve. Room service via the Select Club was disappointing.
The setting of this resort is beautiful with lots of greenery and wildlife present all around the resort. The Adults Only section of the beach was excellent, with plenty of cabanas, daybeds, and chairs available. Unfortunately that's where my praise ends. The service was inconsistent, the food was somewhat tolerable but again very inconsistent. The resort seemed understaffed for how booked up it was and while I can understand the stress of that, some staff could not hide their annoyance and the quality of service was sometimes impacted by this. The sheets, while clean looking, did have visible stains that just didn't come out with washing, and there was hair on the pillows upon arrival. Our bathroom shower didn't drain so showers were diminished to 1 minute spurts of water and then waiting for that to drain before turning the water back on, lest the whole bathroom flood. We reported this on the 2nd day of our 7 day stay but it was never addressed. We stayed in the Select Club Adults Only section and had access to the Adults Only pool area. They did an excellent job of keeping children away from the area which was appreciated, but there was no swim up bar, or bar you could access in just a bathing suit, and snacks are not served around the pool. You have to go into the Brazilian restaurant and sit down to eat anything which was mildly disappointing. The resort was frequently out of 1 of the 2 beers they serve. Room service via the Select Club was disappointing.
4
Deidra
30 de jan. de 2024
·
A estadia foi de 7 noites
Property is nice and well maintained. The animals were a joy. Most staff is friendly. Getting food is horrible. They make you use an app that doesn't work. When you try to request a reservation in person always a long line and then told sorry nothing available. We only had 1 reservation for 7 nights. Also had to request towels every day. They never left enough, especially the night the water cooler leaked all over the floor. Also a long wait for a waitress for drinks. They did not have enough staff.
Property is nice and well maintained. The animals were a joy. Most staff is friendly. Getting food is horrible. They make you use an app that doesn't work. When you try to request a reservation in person always a long line and then told sorry nothing available. We only had 1 reservation for 7 nights. Also had to request towels every day. They never left enough, especially the night the water cooler leaked all over the floor. Also a long wait for a waitress for drinks. They did not have enough staff.
6
Thomas and Susan
16 de set. de 2025
·
A estadia foi de 5 noites
The resort is beautiful, especially the beach, adult pool, and cenotes. However, I wasn't impressed with the rooms. We had a broken air conditioner and broken safe. They did not have great soap, shampoo, or toilet paper - and they were very stingy with washcloths. The staff at the beach was amazing - bringing us food, drinks, etc. I just wish the staff for the rooms was decent too. They did not fix our air conditioner for us, and one day they didn't even clean our room when we put the room cleaning sign up. Pros: -Beautiful -Amazing Beach -Unlimited Drinks -Private and Relaxing Adults-Only Pool -Cenotes that are fun to swim in -Great Restaurants -Friendly Staff at the Beach and Restaurants -Adorable Animals on Site (Monkeys, Peacocks, etc.) Cons: -Rooms -Staff for the rooms -Lots of Mosquitos - (Pack a LOT of bug spray) -They do not provide bottled water. -If you take the Welcome Packet, they will try to sell you a time share. -No drawers in the room, so you can't really unpack and need to live out of your suitcase all week. -A lot of walking required.
The resort is beautiful, especially the beach, adult pool, and cenotes. However, I wasn't impressed with the rooms. We had a broken air conditioner and broken safe. They did not have great soap, shampoo, or toilet paper - and they were very stingy with washcloths. The staff at the beach was amazing - bringing us food, drinks, etc. I just wish the staff for the rooms was decent too. They did not fix our air conditioner for us, and one day they didn't even clean our room when we put the room cleaning sign up. Pros: -Beautiful -Amazing Beach -Unlimited Drinks -Private and Relaxing Adults-Only Pool -Cenotes that are fun to swim in -Great Restaurants -Friendly Staff at the Beach and Restaurants -Adorable Animals on Site (Monkeys, Peacocks, etc.) Cons: -Rooms -Staff for the rooms -Lots of Mosquitos - (Pack a LOT of bug spray) -They do not provide bottled water. -If you take the Welcome Packet, they will try to sell you a time share. -No drawers in the room, so you can't really unpack and need to live out of your suitcase all week. -A lot of walking required.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos variam de penthouses espaçosos a unidades desatualizadas, com problemas recorrentes como ar condicionado fraco ou quebrado, problemas com água quente e chuveiros desconfortáveis; o Wi-Fi no quarto pode ser instável. Algumas suítes são silenciosas e confortáveis.
Avaliações dos hóspedes relacionadas
8
Tasmin Leigh
23 de set. de 2025
·
A estadia foi de 9 noites
This was my 2nd time at Sandos Caracol and overall i was very happy with my stay here. The staff are wonderful and the property was clean. They were also mid upgrades/rennovations on several areas of the property, i assume because it is their low season. My complaints were as follows: 1. The bed in our penthouse room was no softer than the floor and I had to sleep on the daybed for most of the trip otherwise i was in pain the next day. 2. The people trying to sell things on the beach....massages, bracelets, more massages...it made sitting on the beach unenjoyable 3. The music at the (temporary) adults only pool as well as KIIN was 24/7 techno type music and the beat sounded exactly the same for every song and that got old really quick. 4. Rennovations to the select club section meant that the Brazilian BBQ restaurant was closed and thats one reason we chose this resort, but the other a la carte meals were fantastic!
This was my 2nd time at Sandos Caracol and overall i was very happy with my stay here. The staff are wonderful and the property was clean. They were also mid upgrades/rennovations on several areas of the property, i assume because it is their low season. My complaints were as follows: 1. The bed in our penthouse room was no softer than the floor and I had to sleep on the daybed for most of the trip otherwise i was in pain the next day. 2. The people trying to sell things on the beach....massages, bracelets, more massages...it made sitting on the beach unenjoyable 3. The music at the (temporary) adults only pool as well as KIIN was 24/7 techno type music and the beat sounded exactly the same for every song and that got old really quick. 4. Rennovations to the select club section meant that the Brazilian BBQ restaurant was closed and thats one reason we chose this resort, but the other a la carte meals were fantastic!
6
Todd
22 de jun. de 2025
·
A estadia foi de 6 noites
Upon check-in, select club members are walked around some buildings to a checkin office that was air conditioned with snacks and drinks, which was nice. The room was already cool with its own ac unit on the wall which cooled you to the bone, if that was your preference. Plenty of towels. There was no bar soap or conditioner just body wash and shampoo dispensers in the shower. The odd thing was, the showerhead faced the glass shower door. If you turned it all the way up, it literally flooded the bathroom. You had to set the pressure to not hit the door which provided lackluster pressure. The beds were on the stiff side, yet comfortable. The three pillows per bed were fine. The room fridge was stocked with beers and water and there was a 5 gallon filtered water dispenser on the counter. Umbrella, safe, ironing board and iron in the closets. There was constant cleaning and blowing of leaves going on to keep the grounds tiny. Maps of the resort were adequate. There was some changes in show location which one has to simply figure out. The bar tenders poured good drinks. The food, generally, wasn’t great. I found a few items at the buffet that were alright and simply ate those. The teppanyaki restaurant was noisy and over salty due to all of the soy sauce. The food was mediocre but tasted fresh. Italian was closed for slow season. The Brazilian restaurant, which was by the adult pool, was alright. Meat a fish restaurant was our favorite.
Upon check-in, select club members are walked around some buildings to a checkin office that was air conditioned with snacks and drinks, which was nice. The room was already cool with its own ac unit on the wall which cooled you to the bone, if that was your preference. Plenty of towels. There was no bar soap or conditioner just body wash and shampoo dispensers in the shower. The odd thing was, the showerhead faced the glass shower door. If you turned it all the way up, it literally flooded the bathroom. You had to set the pressure to not hit the door which provided lackluster pressure. The beds were on the stiff side, yet comfortable. The three pillows per bed were fine. The room fridge was stocked with beers and water and there was a 5 gallon filtered water dispenser on the counter. Umbrella, safe, ironing board and iron in the closets. There was constant cleaning and blowing of leaves going on to keep the grounds tiny. Maps of the resort were adequate. There was some changes in show location which one has to simply figure out. The bar tenders poured good drinks. The food, generally, wasn’t great. I found a few items at the buffet that were alright and simply ate those. The teppanyaki restaurant was noisy and over salty due to all of the soy sauce. The food was mediocre but tasted fresh. Italian was closed for slow season. The Brazilian restaurant, which was by the adult pool, was alright. Meat a fish restaurant was our favorite.
6
anna
30 de abr. de 2023
·
A estadia foi de 8 noites
my room had a smell in it and it hit you the moment you walked into the room !! I’ll guess because of the trees wetlands lack of sunlight ( I was on the ground floor ) made our room smell moldy, old. The smell clung to all and every one Of the items I had bought with me ! I had to dry clean, wash every single item , air it out then sprayed lysol all over everything I had with me in MY ROOM, but it still smells ! Other then that I give it an A or a 9 rating
my room had a smell in it and it hit you the moment you walked into the room !! I’ll guess because of the trees wetlands lack of sunlight ( I was on the ground floor ) made our room smell moldy, old. The smell clung to all and every one Of the items I had bought with me ! I had to dry clean, wash every single item , air it out then sprayed lysol all over everything I had with me in MY ROOM, but it still smells ! Other then that I give it an A or a 9 rating
6
Juan Pablo
14 de dez. de 2021
·
A estadia foi de 4 noites
Our stay at the Sandos was not great, as we had several issues: The room was not ready on time and we had a very tight schedule that day. When we arrived at the room, there were not enough towels, the tv remote did not work properly, the toilet was dirty, the coffee machine was not cleaned and there was still some coffee beans in it from the previous occupants, the hot water in the shower did not worked, so we had to shower in cold water, and finally the electric plug in the bathroom did not work. We did mentioned this to the manager and they gave us a complementary upgrade, this time the room was clean, however I requested the sofa to be made into a bed, and in both of our remaining days, they never did.
Our stay at the Sandos was not great, as we had several issues: The room was not ready on time and we had a very tight schedule that day. When we arrived at the room, there were not enough towels, the tv remote did not work properly, the toilet was dirty, the coffee machine was not cleaned and there was still some coffee beans in it from the previous occupants, the hot water in the shower did not worked, so we had to shower in cold water, and finally the electric plug in the bathroom did not work. We did mentioned this to the manager and they gave us a complementary upgrade, this time the room was clean, however I requested the sofa to be made into a bed, and in both of our remaining days, they never did.
6
David
10 de abr. de 2022
·
A estadia foi de 3 noites
Disappointing stay, long check-in with the host trying to push an up sell on us. The food at the buffets was ok but not great. The other restaurants were good, but the service was a little hit and miss. The room was comfortable and room service pretty fast. The hotel needs a bit of a facelift, which just added to this being an ok stay but not a place we would return to.
Disappointing stay, long check-in with the host trying to push an up sell on us. The food at the buffets was ok but not great. The other restaurants were good, but the service was a little hit and miss. The room was comfortable and room service pretty fast. The hotel needs a bit of a facelift, which just added to this being an ok stay but not a place we would return to.
8
Elizabeth
9 de abr. de 2023
·
A estadia foi de 6 noites
Hotel grounds were beautiful. Cleanliness was ok, room was a little sour. Could not turn the ac off or up so room stayed too cold.
Hotel grounds were beautiful. Cleanliness was ok, room was a little sour. Could not turn the ac off or up so room stayed too cold.
4
Paige
16 de out. de 2025
·
A estadia foi de 10 noites
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
6
Matthew
27 de fev. de 2025
·
A estadia foi de 7 noites
It was ok. Simple maintenance issues, easy fixes, simply not a priority of this redort.
It was ok. Simple maintenance issues, easy fixes, simply not a priority of this redort.
6
Thomas and Susan
16 de set. de 2025
·
A estadia foi de 5 noites
The resort is beautiful, especially the beach, adult pool, and cenotes. However, I wasn't impressed with the rooms. We had a broken air conditioner and broken safe. They did not have great soap, shampoo, or toilet paper - and they were very stingy with washcloths. The staff at the beach was amazing - bringing us food, drinks, etc. I just wish the staff for the rooms was decent too. They did not fix our air conditioner for us, and one day they didn't even clean our room when we put the room cleaning sign up. Pros: -Beautiful -Amazing Beach -Unlimited Drinks -Private and Relaxing Adults-Only Pool -Cenotes that are fun to swim in -Great Restaurants -Friendly Staff at the Beach and Restaurants -Adorable Animals on Site (Monkeys, Peacocks, etc.) Cons: -Rooms -Staff for the rooms -Lots of Mosquitos - (Pack a LOT of bug spray) -They do not provide bottled water. -If you take the Welcome Packet, they will try to sell you a time share. -No drawers in the room, so you can't really unpack and need to live out of your suitcase all week. -A lot of walking required.
The resort is beautiful, especially the beach, adult pool, and cenotes. However, I wasn't impressed with the rooms. We had a broken air conditioner and broken safe. They did not have great soap, shampoo, or toilet paper - and they were very stingy with washcloths. The staff at the beach was amazing - bringing us food, drinks, etc. I just wish the staff for the rooms was decent too. They did not fix our air conditioner for us, and one day they didn't even clean our room when we put the room cleaning sign up. Pros: -Beautiful -Amazing Beach -Unlimited Drinks -Private and Relaxing Adults-Only Pool -Cenotes that are fun to swim in -Great Restaurants -Friendly Staff at the Beach and Restaurants -Adorable Animals on Site (Monkeys, Peacocks, etc.) Cons: -Rooms -Staff for the rooms -Lots of Mosquitos - (Pack a LOT of bug spray) -They do not provide bottled water. -If you take the Welcome Packet, they will try to sell you a time share. -No drawers in the room, so you can't really unpack and need to live out of your suitcase all week. -A lot of walking required.
8
JoDee
30 de abr. de 2025
·
A estadia foi de 7 noites
We had a great stay at Sandos Caracol, we did find that the wifi did not work in the room. But it allowed us to unplug and relax.
We had a great stay at Sandos Caracol, we did find that the wifi did not work in the room. But it allowed us to unplug and relax.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
Muitos funcionários e bartenders são simpáticos e atenciosos, mas o serviço é inconsistente. Reclamações comuns incluem check-in longo ou confuso, ofertas insistentes de associação/multipropriedade, respostas lentas da manutenção e pouca ajuda com reservas de restaurantes.
Avaliações dos hóspedes relacionadas
4
Paige
16 de out. de 2025
·
A estadia foi de 10 noites
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
10
Deacon
24 de ago. de 2025
·
A estadia foi de 4 noites
Staff was very friendly and there was nice variety of things to do
Staff was very friendly and there was nice variety of things to do
6
Dante
11 de jul. de 2025
·
A estadia foi de 6 noites
My only complaint is that we were harassed all week by the sales team. trying to convice is to become royal members. After multiple days of saying no they finally left me alone.
My only complaint is that we were harassed all week by the sales team. trying to convice is to become royal members. After multiple days of saying no they finally left me alone.
10
Steven J
18 de mai. de 2025
·
A estadia foi de 6 noites
The staff were attentive, buffets had plenty of options, and the food was delicious. Con: Ala carte restaurants should be available every night regardless of length of stay. Stay away from La Riviera. Food was not so good and they served us 3 courses at the same time making us feel ruched. It was weird at the steak and fish restaurant. They had a dj playing dance music during dunner.
The staff were attentive, buffets had plenty of options, and the food was delicious. Con: Ala carte restaurants should be available every night regardless of length of stay. Stay away from La Riviera. Food was not so good and they served us 3 courses at the same time making us feel ruched. It was weird at the steak and fish restaurant. They had a dj playing dance music during dunner.
2
Mark
23 de jun. de 2023
·
A estadia foi de 5 noites
The older guy who checked us in at the select club was terrible and seems like he doesn’t know his job at all. Never activated our room bracelets, failed to check us in properly and then intentionally held us up six days later during check out and had us almost miss our flights. Between the pushy time share sales people at the front and our horrible check in and out and the old dated rooms this is a zero star for me! Don’t waste your time or money here! And good luck if you do!
The older guy who checked us in at the select club was terrible and seems like he doesn’t know his job at all. Never activated our room bracelets, failed to check us in properly and then intentionally held us up six days later during check out and had us almost miss our flights. Between the pushy time share sales people at the front and our horrible check in and out and the old dated rooms this is a zero star for me! Don’t waste your time or money here! And good luck if you do!
4
Austin
5 de jan. de 2025
·
A estadia foi de 6 noites
This is a very difficult review because certain areas deserve 5 stars and certain areas deserve 0 stars. Let’s start with the positive: -Waitstaff and bartenders deserve 5 stars. They are SUPER accommodating and always were happy to see you. They make your experience amazing and I can’t compliment them enough. - The food options were also a 5 star. So many options and so many different styles that we didn’t feel bored during our week there. - the room is both a 5 star and a 0 star. But, for the sake of being organized, I’ll list the positives here. The Adults Only “Select Club” was the way to go. The suite had more than enough space for the two of us between the day bed, the bedroom, the lovely tub on the patio, and the oversized shower. We loved the room and already miss it! The negative: - our A/C was leaking from the moment we got there. It took FOUR reports across four days to finally get it fixed, after three maintenance visits. We had to use all of our towels to control the leaks from BOTH A/C units. That’s where the 0 stars comes in. - management gets 0 stars. After informing the Concierge that my wife slipped and fell because of the leaking A/C, they made no effort to reach out. At all. They know that you signed a waiver and do not care. I am very disappointed as a property manager, myself, at their total lack of effort. Overall - it was good for the cost. Difficult to recommend, purely because of the management and lack of care on their part.
This is a very difficult review because certain areas deserve 5 stars and certain areas deserve 0 stars. Let’s start with the positive: -Waitstaff and bartenders deserve 5 stars. They are SUPER accommodating and always were happy to see you. They make your experience amazing and I can’t compliment them enough. - The food options were also a 5 star. So many options and so many different styles that we didn’t feel bored during our week there. - the room is both a 5 star and a 0 star. But, for the sake of being organized, I’ll list the positives here. The Adults Only “Select Club” was the way to go. The suite had more than enough space for the two of us between the day bed, the bedroom, the lovely tub on the patio, and the oversized shower. We loved the room and already miss it! The negative: - our A/C was leaking from the moment we got there. It took FOUR reports across four days to finally get it fixed, after three maintenance visits. We had to use all of our towels to control the leaks from BOTH A/C units. That’s where the 0 stars comes in. - management gets 0 stars. After informing the Concierge that my wife slipped and fell because of the leaking A/C, they made no effort to reach out. At all. They know that you signed a waiver and do not care. I am very disappointed as a property manager, myself, at their total lack of effort. Overall - it was good for the cost. Difficult to recommend, purely because of the management and lack of care on their part.
6
Elaine
6 de abr. de 2024
·
A estadia foi de 4 noites
Check in took over 3 hours! And it was difficult to make reservations at the restaurants. The property was great but it's huge. We stayed in the adults only section and it was a long walk to meet up with family members with kids.
Check in took over 3 hours! And it was difficult to make reservations at the restaurants. The property was great but it's huge. We stayed in the adults only section and it was a long walk to meet up with family members with kids.
2
Rebecca
27 de jun. de 2023
·
A estadia foi de 5 noites
Services was terrible as far as the concierge, no one ever told us about the property, we found out the majority of the information from other guests. The thing they were interested in was selling us time share! Do not recommend this property at all. Restaurant service was very slow as well. Staff in the restaurants were also rude
Services was terrible as far as the concierge, no one ever told us about the property, we found out the majority of the information from other guests. The thing they were interested in was selling us time share! Do not recommend this property at all. Restaurant service was very slow as well. Staff in the restaurants were also rude
10
Jason
5 de abr. de 2025
·
A estadia foi de 5 noites
We liked the two different adult areas. Our Expedia conceige was Valerie. She was quick to get transportation to and from room. She also expedited two different times when door was locked and not working. She also was able to have ice delivered to our room quickly vs calling the front desk. She was very professional and helped withe dinner reservations. She seemed to go above and beyond to assist us with our needs
We liked the two different adult areas. Our Expedia conceige was Valerie. She was quick to get transportation to and from room. She also expedited two different times when door was locked and not working. She also was able to have ice delivered to our room quickly vs calling the front desk. She was very professional and helped withe dinner reservations. She seemed to go above and beyond to assist us with our needs
8
Brian
14 de out. de 2025
·
A estadia foi de 7 noites
Overall everything was great, very friendly and helpful staff. Only feedback is too much hustling for buying extras (massage, excursion, club tour etc) had to decline sales pitch ~10 times a day
Overall everything was great, very friendly and helpful staff. Only feedback is too much hustling for buying extras (massage, excursion, club tour etc) had to decline sales pitch ~10 times a day
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Localização
Ambiente de selva cênico com cenotes no local e abundante vida selvagem; o resort é grande e exige caminhadas substanciais. A praia é rochosa e menos adequada para nadar, com algas marinhas ou problemas ocasionais de pulgas de areia.
Avaliações dos hóspedes relacionadas
10
Adrienne
2 de dez. de 2024
·
This is a great resort if you like walking trails, nature and wildlife. Not so great for swimming. Beach is nice but the water is basically unswimmable, just too many rocks, my boyfriend cut himself tripping on them. Food was great too, not 5 star but lots of options. Its huge and we got lost often the first few days but once you get used to the layout its easy
This is a great resort if you like walking trails, nature and wildlife. Not so great for swimming. Beach is nice but the water is basically unswimmable, just too many rocks, my boyfriend cut himself tripping on them. Food was great too, not 5 star but lots of options. Its huge and we got lost often the first few days but once you get used to the layout its easy
8
Heidi
13 de jun. de 2025
·
A estadia foi de 5 noites
The water was not blue in the ocean. It was filled with seaweed and was gross! Nothing like the pictures. The facility was beautiful and the staff was absolutely wonderful. My only disappointment was the ocean.
The water was not blue in the ocean. It was filled with seaweed and was gross! Nothing like the pictures. The facility was beautiful and the staff was absolutely wonderful. My only disappointment was the ocean.
4
Dale E
2 de fev. de 2024
·
A estadia foi de 5 noites
Very scenic. However the place was very smelly. Kids everywhere other than adult pool. Adults only in a very small area. Food was quite bad. Staff was great. Drinks were below average.
Very scenic. However the place was very smelly. Kids everywhere other than adult pool. Adults only in a very small area. Food was quite bad. Staff was great. Drinks were below average.
8
Susan
12 de jan. de 2025
·
A estadia foi de 5 noites
Lovely place loved the senotes( clean water pools) and the wild life the food was good the restaurants were wonderful Staff friendly the beach was rocky but plenty of pools We keep returning because Sandos doesn’t disappoint
Lovely place loved the senotes( clean water pools) and the wild life the food was good the restaurants were wonderful Staff friendly the beach was rocky but plenty of pools We keep returning because Sandos doesn’t disappoint
10
Jason Allan
7 de fev. de 2025
·
A estadia foi de 6 noites
The property was very nice and the staff were amazing. the only negative we really have was the beach is eroding but that is just due to the earth. Also stay off the beach after 4:00pm and before 9:00am the sand fleas are insane and leave you with little red bumps. Once again that is nature
The property was very nice and the staff were amazing. the only negative we really have was the beach is eroding but that is just due to the earth. Also stay off the beach after 4:00pm and before 9:00am the sand fleas are insane and leave you with little red bumps. Once again that is nature
8
Salvador
24 de abr. de 2023
·
A estadia foi de 6 noites
The only thing I did not like was that the beach is not accessible
The only thing I did not like was that the beach is not accessible
8
melissa ann
27 de abr. de 2025
·
A estadia foi de 7 noites
All of the dinning options include children. There are no adult dinning option other than room service. The staff at the al a cart options are not adequate they need more. The buffets are nicely staffed, but very crowded. The signs around the property are very vague. Be prepared to walk a lot.
All of the dinning options include children. There are no adult dinning option other than room service. The staff at the al a cart options are not adequate they need more. The buffets are nicely staffed, but very crowded. The signs around the property are very vague. Be prepared to walk a lot.
8
Sarah L
1 de abr. de 2023
·
A estadia foi de 4 noites
Hotel is beautiful. Food is good, not great. Loved the adults only section. Beach is rocky. Can not swim in the ocean easily.
Hotel is beautiful. Food is good, not great. Loved the adults only section. Beach is rocky. Can not swim in the ocean easily.
10
Nicole
25 de mar. de 2023
·
A estadia foi de 7 noites
I loved the fact that the resort is in the jungle, the wildlife and nature was beautiful!
I loved the fact that the resort is in the jungle, the wildlife and nature was beautiful!
8
Eric
7 de abr. de 2024
·
A estadia foi de 8 noites
This is a very large resort and lots of walking is required. Very quiet at night, no real place to sit and have a nice drink after hours. Pretty much a ghost town after midnight. They are very happy to give rides if required and staff will a friendly!
This is a very large resort and lots of walking is required. Very quiet at night, no real place to sit and have a nice drink after hours. Pretty much a ghost town after midnight. They are very happy to give rides if required and staff will a friendly!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A qualidade da comida é variada: os buffets podem estar mornos ou limitados, enquanto vários restaurantes à la carte são bem avaliados. Uma frustração recorrente é o sistema de reservas baseado em aplicativo, disponível apenas à meia-noite, e os fechamentos que reduzem a disponibilidade.
Avaliações dos hóspedes relacionadas
6
Todd
22 de jun. de 2025
·
A estadia foi de 6 noites
Upon check-in, select club members are walked around some buildings to a checkin office that was air conditioned with snacks and drinks, which was nice. The room was already cool with its own ac unit on the wall which cooled you to the bone, if that was your preference. Plenty of towels. There was no bar soap or conditioner just body wash and shampoo dispensers in the shower. The odd thing was, the showerhead faced the glass shower door. If you turned it all the way up, it literally flooded the bathroom. You had to set the pressure to not hit the door which provided lackluster pressure. The beds were on the stiff side, yet comfortable. The three pillows per bed were fine. The room fridge was stocked with beers and water and there was a 5 gallon filtered water dispenser on the counter. Umbrella, safe, ironing board and iron in the closets. There was constant cleaning and blowing of leaves going on to keep the grounds tiny. Maps of the resort were adequate. There was some changes in show location which one has to simply figure out. The bar tenders poured good drinks. The food, generally, wasn’t great. I found a few items at the buffet that were alright and simply ate those. The teppanyaki restaurant was noisy and over salty due to all of the soy sauce. The food was mediocre but tasted fresh. Italian was closed for slow season. The Brazilian restaurant, which was by the adult pool, was alright. Meat a fish restaurant was our favorite.
Upon check-in, select club members are walked around some buildings to a checkin office that was air conditioned with snacks and drinks, which was nice. The room was already cool with its own ac unit on the wall which cooled you to the bone, if that was your preference. Plenty of towels. There was no bar soap or conditioner just body wash and shampoo dispensers in the shower. The odd thing was, the showerhead faced the glass shower door. If you turned it all the way up, it literally flooded the bathroom. You had to set the pressure to not hit the door which provided lackluster pressure. The beds were on the stiff side, yet comfortable. The three pillows per bed were fine. The room fridge was stocked with beers and water and there was a 5 gallon filtered water dispenser on the counter. Umbrella, safe, ironing board and iron in the closets. There was constant cleaning and blowing of leaves going on to keep the grounds tiny. Maps of the resort were adequate. There was some changes in show location which one has to simply figure out. The bar tenders poured good drinks. The food, generally, wasn’t great. I found a few items at the buffet that were alright and simply ate those. The teppanyaki restaurant was noisy and over salty due to all of the soy sauce. The food was mediocre but tasted fresh. Italian was closed for slow season. The Brazilian restaurant, which was by the adult pool, was alright. Meat a fish restaurant was our favorite.
4
Edmundo
27 de fev. de 2025
·
A estadia foi de 5 noites
La comida es muy mala
La comida es muy mala
4
Holly
14 de abr. de 2025
·
A estadia foi de 4 noites
Property was beautiful. Monkeys and wild animals everywhere. Wait staff was the worst I’ve had. Been to MANY all inclusive resorts in Mexico and by far the worst experience from the pool bar to the lunch restaurants. We waited at the taco bar for 30 minutes and were never even acknowledged while others were served food and left. All bar staff especially the pool staff were unhappy. Any time you asked for a shot they were annoyed. The drinks and food were the worst we have had. You are only able to book one dinner restaurant every 3 nights you are there so if you stay 5 nights you must eat at the buffet 4 nights! Pool entertainment was great! Foam party was so fun! Overall not a good experience.
Property was beautiful. Monkeys and wild animals everywhere. Wait staff was the worst I’ve had. Been to MANY all inclusive resorts in Mexico and by far the worst experience from the pool bar to the lunch restaurants. We waited at the taco bar for 30 minutes and were never even acknowledged while others were served food and left. All bar staff especially the pool staff were unhappy. Any time you asked for a shot they were annoyed. The drinks and food were the worst we have had. You are only able to book one dinner restaurant every 3 nights you are there so if you stay 5 nights you must eat at the buffet 4 nights! Pool entertainment was great! Foam party was so fun! Overall not a good experience.
10
Jose
24 de out. de 2025
·
A estadia foi de 10 noites
Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling
Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling
8
robert
10 de jan. de 2025
·
A estadia foi de 5 noites
Pros were the wildlife and hard working staff Cons were the dining reservation system and having to make them at 12 midnight, getting a reservation was next to impossible.
Pros were the wildlife and hard working staff Cons were the dining reservation system and having to make them at 12 midnight, getting a reservation was next to impossible.
2
Chase
12 de mai. de 2025
·
A estadia foi de 7 noites
Its a tale of two at this resort. Its both great and terrible. The area is beatiful, and our room was pretty good. Now for the negatives. No where when booking did they tell you that you get a limited number of dinner reservations, you dont get 1 per night. You have to book the reservations on a terrible phone app. The reservations arent open until midnight so you have to stay up. Other problems with the food- the "late night snack bar" is horrible. The only food available is tacos, but they were consitently out of toppings. Upon arrival we were practically forced to sign up for a timeshare presentation- it wasnt presented as optional. I was double charged for a romantic dinner. We did it one night and upon checkout there were 2 charges for it, both for the same night. We checked out in the morning before dining services were open so couldnt even argue because we had to catch our shuttle.
Its a tale of two at this resort. Its both great and terrible. The area is beatiful, and our room was pretty good. Now for the negatives. No where when booking did they tell you that you get a limited number of dinner reservations, you dont get 1 per night. You have to book the reservations on a terrible phone app. The reservations arent open until midnight so you have to stay up. Other problems with the food- the "late night snack bar" is horrible. The only food available is tacos, but they were consitently out of toppings. Upon arrival we were practically forced to sign up for a timeshare presentation- it wasnt presented as optional. I was double charged for a romantic dinner. We did it one night and upon checkout there were 2 charges for it, both for the same night. We checked out in the morning before dining services were open so couldnt even argue because we had to catch our shuttle.
4
Harika
23 de fev. de 2025
·
A estadia foi de 5 noites
If you want a resort that is stunning and full of nature, this is a good place. But it is a complete scam in terms of activities. The only water activity that is included is snorkeling and kayaking, everything else you have to pay for and it is VERY expensive. There are a lot of hidden costs. In terms of food, it’s nothing special, and you only get to make 2 dinner reservations for your overall stay. So if you are staying for a week, you can only have dinner at a nice restaurant for 2 nights. Rest of the days, you have to eat at a buffet. This place is definitely not worth your money, and is a scam.
If you want a resort that is stunning and full of nature, this is a good place. But it is a complete scam in terms of activities. The only water activity that is included is snorkeling and kayaking, everything else you have to pay for and it is VERY expensive. There are a lot of hidden costs. In terms of food, it’s nothing special, and you only get to make 2 dinner reservations for your overall stay. So if you are staying for a week, you can only have dinner at a nice restaurant for 2 nights. Rest of the days, you have to eat at a buffet. This place is definitely not worth your money, and is a scam.
10
Steven J
18 de mai. de 2025
·
A estadia foi de 6 noites
The staff were attentive, buffets had plenty of options, and the food was delicious. Con: Ala carte restaurants should be available every night regardless of length of stay. Stay away from La Riviera. Food was not so good and they served us 3 courses at the same time making us feel ruched. It was weird at the steak and fish restaurant. They had a dj playing dance music during dunner.
The staff were attentive, buffets had plenty of options, and the food was delicious. Con: Ala carte restaurants should be available every night regardless of length of stay. Stay away from La Riviera. Food was not so good and they served us 3 courses at the same time making us feel ruched. It was weird at the steak and fish restaurant. They had a dj playing dance music during dunner.
10
Erin
21 de mai. de 2025
·
A estadia foi de 3 noites
This resort gives you both beach front access with lounge beds, hammocks, and chairs. 9 resturants, 7 bars, and 3 pools. There is so much wildlife all over. The resort is large with at least 15-20 different activities to do every day and its all included. The shows every night are a hit. The rooms are clean and roomy with a stocked mini fridge. The staff are fantastic and accommodate every where they can. There are extra perks booking adults section through expedia here like private concierge.
This resort gives you both beach front access with lounge beds, hammocks, and chairs. 9 resturants, 7 bars, and 3 pools. There is so much wildlife all over. The resort is large with at least 15-20 different activities to do every day and its all included. The shows every night are a hit. The rooms are clean and roomy with a stocked mini fridge. The staff are fantastic and accommodate every where they can. There are extra perks booking adults section through expedia here like private concierge.
10
john
27 de fev. de 2024
·
A estadia foi de 6 noites
We had a wonderful time at this property. We went in February. We stayed in the adults only section and I'm glad we did because the other reviews say it stinks near the swampy area and it did, probably from the sulfur of the swamp. The signage needs work as we had no idea what to do, or where to go for dinner. Breakfast and lunch, we ended up going to the Brazil place and we were told that it needed no reservations for dinner, but for dinner, it did. We ate at the Mexican buffet for the most part as the International buffet was not good. Those are the only 2 place you can eat dinner without reservations. The app refused to work for us, so we eventually went to the info place next to the fun center (with the Foosball and ping pong tables), and we did get reservation there for all the days remaining. We ate at the Mediterranean place one night, the Brazil Place the section night and the Teppenyaki (Japanese hibachi) place the next night. All these places severed the most excellent food. We did end up going to Tulum for a half day and it was quite busy but we still had a good time. We did book a bed on the beach for $99 dollars US, but it was unclear where we were to get that, so we ended up in the adults only section until lunch when we asked about that and we were in the wrong place. There are 3 beds in the other section that were reserved, so we ended up moving to that section and we got chicken wings and fries, chocolate covered strawberries, champagne and about 8 beers.
We had a wonderful time at this property. We went in February. We stayed in the adults only section and I'm glad we did because the other reviews say it stinks near the swampy area and it did, probably from the sulfur of the swamp. The signage needs work as we had no idea what to do, or where to go for dinner. Breakfast and lunch, we ended up going to the Brazil place and we were told that it needed no reservations for dinner, but for dinner, it did. We ate at the Mexican buffet for the most part as the International buffet was not good. Those are the only 2 place you can eat dinner without reservations. The app refused to work for us, so we eventually went to the info place next to the fun center (with the Foosball and ping pong tables), and we did get reservation there for all the days remaining. We ate at the Mediterranean place one night, the Brazil Place the section night and the Teppenyaki (Japanese hibachi) place the next night. All these places severed the most excellent food. We did end up going to Tulum for a half day and it was quite busy but we still had a good time. We did book a bed on the beach for $99 dollars US, but it was unclear where we were to get that, so we ended up in the adults only section until lunch when we asked about that and we were in the wrong place. There are 3 beds in the other section that were reserved, so we ended up moving to that section and we got chicken wings and fries, chocolate covered strawberries, champagne and about 8 beers.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Lifan
12 de mai. de 2026
·
A estadia foi de 12 noites
I have nothing bad to say
I have nothing bad to say
10
Carly
30 de abr. de 2026
·
A estadia foi de 6 noites
Bar had a fantastic selection of domestic and premium liquor. All the pools and bathrooms were clean and stocked at all time, with ample access and chairs available. The rooms were cleaned and restocked daily with our favourite drinks.
Bar had a fantastic selection of domestic and premium liquor. All the pools and bathrooms were clean and stocked at all time, with ample access and chairs available. The rooms were cleaned and restocked daily with our favourite drinks.
10
Denise
9 de mar. de 2026
·
A estadia foi de 3 noites
The in room jacuzzi didn't work so I paid extra but didn't get to enjoy it. Overall though my stay was enjoyable and I would definitely recommend it.
The in room jacuzzi didn't work so I paid extra but didn't get to enjoy it. Overall though my stay was enjoyable and I would definitely recommend it.
8
James R
9 de mar. de 2026
·
A estadia foi de 4 noites
Food and staff were very good. The beach was pretty, but not great for swimming - a little rocky and a lot of seaweed that they did not clear. Enjoyed the stay. They did a Mexican carnival on Friday night that was a lot of fun. The adult pool was nice. Would not recommend MTS travel though for your to and from airport travel - the drivers were very nice but the customer service was not.
Food and staff were very good. The beach was pretty, but not great for swimming - a little rocky and a lot of seaweed that they did not clear. Enjoyed the stay. They did a Mexican carnival on Friday night that was a lot of fun. The adult pool was nice. Would not recommend MTS travel though for your to and from airport travel - the drivers were very nice but the customer service was not.
6
Cody
2 de mar. de 2026
·
A estadia foi de 8 noites
Pros: Staff are very nice and helpful, the nature feeling of the resort and animals is very cool. Beach is pretty but rocky Cons: Very busy resort, we got food poisoning and the gym is very old and lacks equipment. Mid level resort. Food was not good at the buffet but at the restaurants it was very good.
Pros: Staff are very nice and helpful, the nature feeling of the resort and animals is very cool. Beach is pretty but rocky Cons: Very busy resort, we got food poisoning and the gym is very old and lacks equipment. Mid level resort. Food was not good at the buffet but at the restaurants it was very good.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:30
Antes das 12:00
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Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-18: 174.87456739349363USD
- 2026-09-19: 174.87456739349363USD
- 2026-09-20: 163.8913104003906USD
- 2026-09-21: 163.8913104003906USD
- 2026-09-22: 163.32247494506834USD
- 2026-09-23: 163.8913104003906USD
- 2026-09-24: 174.27162913513183USD
- 2026-09-25: 174.27162913513183USD
- 2026-09-26: 185.17063626556396USD
- 2026-09-27: 174.87456739349363USD
- 2026-09-28: 163.8913104003906USD
- 2026-09-29: 164.14786086578368USD
- 2026-09-30: 164.14786086578368USD
- 2026-10-01: 147.89163091888426USD
- 2026-10-02: 147.89163091888426USD
- 2026-10-03: 148.1305081802368USD
- 2026-10-04: 148.1305081802368USD
- 2026-10-05: 164.21794063720702USD
- 2026-10-06: 148.1305081802368USD
- 2026-10-07: 164.21794063720702USD
- 2026-10-08: 148.1305081802368USD
- 2026-10-09: 148.1305081802368USD
- 2026-10-10: 148.1305081802368USD
- 2026-10-11: 148.1305081802368USD
- 2026-10-12: 164.21794063720702USD
- 2026-10-13: 163.94848120117186USD
- 2026-10-14: 163.94848120117186USD
- 2026-10-15: 148.1305081802368USD
- 2026-10-16: 148.1305081802368USD
- 2026-10-17: 148.1305081802368USD
- 2026-10-18: 148.1305081802368USD
- 2026-10-19: 148.1305081802368USD
- 2026-10-20: 148.1305081802368USD
- 2026-10-21: 158.1413536087036USD
- 2026-10-22: 166.15002995147705USD
- 2026-10-23: 184.16955172271727USD
- 2026-10-24: 175.15979083709715USD
- 2026-10-25: 164.21794063720702USD
- 2026-10-26: 148.1305081802368USD
- 2026-10-27: 148.1305081802368USD
- 2026-10-28: 148.1305081802368USD
- 2026-10-29: 148.1305081802368USD
- 2026-10-30: 175.15979083709715USD
- 2026-10-31: 175.15979083709715USD
- 2026-11-01: 221.26975819244385USD
- 2026-11-02: 167.1511144943237USD
- 2026-11-03: 158.1413536087036USD
- 2026-11-04: 158.1413536087036USD
- 2026-11-05: 158.1413536087036USD
- 2026-11-06: 158.1413536087036USD
- 2026-11-07: 158.1413536087036USD
- 2026-11-08: 158.1413536087036USD
- 2026-11-09: 158.1413536087036USD
- 2026-11-10: 158.1413536087036USD
- 2026-11-11: 158.1413536087036USD
- 2026-11-12: 167.1511144943237USD
- 2026-11-13: 167.1511144943237USD
- 2026-11-14: 180.16521355133057USD
- 2026-11-15: 185.47097564086914USD
- 2026-11-16: 158.1413536087036USD
- 2026-11-17: 174.57443820495604USD
- 2026-11-18: 174.849467590332USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
Terá de pagar a seguinte caução totalmente reembolsável.
A damage deposit of MXN 5000 will be collected before check-in.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia e um cartão de crédito para a eventualidade de despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- O alojamento dispõe dos seguintes elementos de segurança: detetor de monóxido de carbono, extintor e detetor de fumo.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O preço total apresentado para estadias a 31 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório da véspera de Ano Novo.
- Não é permitida a estadia de pessoas com idade inferior a 18 anos neste alojamento só para adultos.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Praia privada
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Estacionamento
Estacionamento
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Estacionamento gratuito
Parking Onsite
Serviços
Centro de negócios
Balcão de turismo
Limpeza a seco
Câmbio de moeda
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Caixa ATM/Multibanco
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Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
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Banheira de hidromassagem/Jacúzi
Massagem
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Cabeleireiro/Salão de beleza
Pequeno-almoço no quarto
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Internet
Wi-fi gratuito