Sandos Caracol Nature Resort & Water Park All Inclusive
US$ 149
/noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 149
/noite
Média para setembro
Preços médios mensais
Em Sandos Caracol Nature Resort & Water Park All Inclusive, o preço por noite é, em média, US$ 141 no mês mais barato (agosto) e US$ 328 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| fevereiro | US$ 249 |
| março | US$ 261 |
| abril | US$ 318 |
| maio | US$ 221 |
| junho | US$ 219 |
| julho | US$ 205 |
| agosto | US$ 141 |
| setembro | US$ 149 |
| outubro | US$ 150 |
| dezembro | US$ 328 |
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set. · US$ 149
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Mais caro: dezembro (aprox. US$ 328)
Mais barato: agosto (aprox. US$ 141)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Aproveite para relaxar numa das 2 piscinas exteriores ou 5 banheiras de hidromassagem. Em alternativa, experimente um parque aquático grátis....
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Aproveite para relaxar numa das 2 piscinas exteriores ou 5 banheiras de hidromassagem. Em alternativa, experimente um parque aquático grátis. Entre as facilidades adicionais contam-se Wi-fi grátis, serviços de concierge e uma loja de presentes/quiosque de jornais.
Comodidades para negócios
As principais comodidades incluem um serviço de limpeza a seco, uma receção aberta 24 horas e assistência multilingue. Poderá solicitar transporte de/para o aeroporto e existe, também, estacionamento grátis no local.
Restaurante
Satisfaça o seu apetite num dos 7 restaurantes. Peça uma bebida bem gelada no bar à beira da piscina ou num dos 9 bares/lounges ou 2 bares junto à piscina.
Quartos
Sinta-se em casa num dos 956 quartos com ar condicionado, produtos grátis no minibar e um televisor plasma. As unidades contam com uma varanda. Ao final do dia, assista a uma seleção de canais via satélite. As casas de banho privativas dispõem de um polibã, artigos de higiene grátis e secadores de cabelo.
Localização
Em Playa del Carmen (Corasol), Sandos Caracol Nature Resort & Water Park All Inclusive ficará a 15 minutos de carro de Gran Coyote Golf e de Calle Quinta Avenida. Este alojamento com tudo incluído está a 9,8 km (6,1 mi) de Quinta Alegría Shopping Mall e a 10,1 km (6,3 mi) de Praça Central.
O que há nas proximidades
Chun-Zumbul (local de mergulho)(0.5 milhas)
Praia Xcalacoco(0.6 milhas)
Gran Coyote Golf(1.2 milhas)
Playa Punta Esmeralda(1.7 milhas)
Playa 88(2.2 milhas)
Igreja de Guadalupe(2.4 milhas)
Playa Avenida Colosio(2.4 milhas)
Praia Coco(2.8 milhas)
Plaza 28 de Julio(2.9 milhas)
Super Chedraui Selecto Avenida 10(3 milhas)
Calle Quinta Avenida(3 milhas)
Mario Villanueva Madrid(3 milhas)
Playa del Carmen (praia principal)(3.2 milhas)
Campo de Golfe El Camaleón Mayakoba(3.7 milhas)
Temazcal Natura(5.2 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(24.8 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(32.5 milhas)
Aeroporto Internacional de Tulum (TQO)(69 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Balcão de turismo
Limpeza a seco
Localização
Carretera Cancún Chetumal Km 295, Corasol, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Chun-Zumbul (local de mergulho) (0.5 milhas)
Praia Xcalacoco (0.6 milhas)
Gran Coyote Golf (1.2 milhas)
Playa Punta Esmeralda (1.7 milhas)
Playa 88 (2.2 milhas)
Igreja de Guadalupe (2.4 milhas)
Opções de quartos
5
Penthouse Select Adults Only
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 2
667 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
9
Eco Family Superior
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Beliche
Dormidas 4
322 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
8
Eco Family Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Beliche
Dormidas 4
441 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
6
Deluxe Select Adults Only
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 2
441 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
5
Eco Family Penthouse
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Beliche
Dormidas 4
689 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
5
Superior Select Adults Only
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal Grandes
Dormidas 2
420 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
8
Pool View Superior
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal Grandes
Dormidas 3
420 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
9
Pool View Penthouse
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
676 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
6
Pool View 1 Bedroom Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
667 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
Avaliações dos hóspedes
6.9
Agradável
Com base em 1.452 avaliações verificadas
Quem se hospeda aqui?
Negócios
0%
Casal
34%
Família
53%
Grupos
10%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
O Sandos Caracol Nature Resort & Water Park All Inclusive oferece um ambiente exuberante, no estilo selva, com cenotes, vida selvagem, shows e atividades para crianças, mas muitos hóspedes relatam qualidade da comida irregular, reservas difíceis em restaurantes e problemas recorrentes de manutenção ou operação.
Saiba maisIsto foi útil?
O que pensam os hóspedes
O Sandos Caracol Nature Resort & Water Park All Inclusive oferece um ambiente exuberante, no estilo selva, com cenotes, vida selvagem, shows e atividades para crianças, mas muitos hóspedes relatam qualidade da comida irregular, reservas difíceis em restaurantes e problemas recorrentes de manutenção ou operação.
Os hóspedes destacam shows noturnos envolventes, muitas atividades no local e espaços adequados para famílias; muitas famílias gostaram do parque aquático quando estava funcionando e acharam os quartos espaçosos e confortáveis. Os principais problemas incluem o fechamento de grandes toboáguas, piscinas turvas, vazamentos durante chuvas fortes e ocasionais quedas de energia ou falta de água quente. A praia é cênica, mas rochosa (leve sapatos para água), as distâncias a pé são longas, o check-in pode ser lento e as propostas de timeshare e o sistema de reservas frustram alguns visitantes. Espere uma estadia ativa e focada na natureza, com comida e operações variáveis.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Há muitas atividades no local (cenotes, shows, piscinas e um parque aquático), mas os hóspedes relatam repetidamente fechamentos ou reformas – especialmente os toboáguas grandes –, piscinas turvas e ocasionais quedas de energia ou falta de água. A praia é rochosa.
Avaliações dos hóspedes relacionadas
6
david
29 de mar. de 2025
·
A estadia foi de 7 noites
One night without power. Another without water. Multiple nights with no hot water. The stay was okay.
One night without power. Another without water. Multiple nights with no hot water. The stay was okay.
2
Frederico
10 de nov. de 2025
·
A estadia foi de 7 noites
We booked this resort for the waterpark, and it was fully closed for the first 3 days, and then less than half the rides were opened for the rest of our stay. Staff were not the least bit apologetic, and very low on empathy. The resort was filled with families with children, and there was indication prior to booking that they were going to close the rides. They told us at first it was for safety reasons, and as it turns out, it was just to do a paint refresh. As for the room, AC wasn’t working properly, the sink was cracked, and overall wasn’t super clean. They cleaning crew would leave bags of dirty linens out all day and all night in front our our room, making our experience less than great. Finally, there were a few dining options, however the Mexican buffet was closed all week, which is unacceptable given that we came to Mexico.
We booked this resort for the waterpark, and it was fully closed for the first 3 days, and then less than half the rides were opened for the rest of our stay. Staff were not the least bit apologetic, and very low on empathy. The resort was filled with families with children, and there was indication prior to booking that they were going to close the rides. They told us at first it was for safety reasons, and as it turns out, it was just to do a paint refresh. As for the room, AC wasn’t working properly, the sink was cracked, and overall wasn’t super clean. They cleaning crew would leave bags of dirty linens out all day and all night in front our our room, making our experience less than great. Finally, there were a few dining options, however the Mexican buffet was closed all week, which is unacceptable given that we came to Mexico.
8
Ashley Anna
13 de ago. de 2025
·
A estadia foi de 6 noites
Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.
Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.
8
Valerie Lou
28 de jul. de 2025
·
A estadia foi de 5 noites
It felt like a hotel in the jungle. Nice restaurants. Super close to the beach. Only downside was that all the large slides in the waterpark were closed
It felt like a hotel in the jungle. Nice restaurants. Super close to the beach. Only downside was that all the large slides in the waterpark were closed
4
Ladislav
14 de nov. de 2025
·
A estadia foi de 9 noites
The main factor we booked this resort was the water park for our kids. To our surprise the small kids water park didn't operate at all due the painting and the water park for bigger kids operated only one day during our stay. When we brought this the guest services they told us every time that the water park will be fixed next day, which never happened and we found it so unprofessional and kind of rude. They nearly laughed to our face when we asked for some compensation. This whole experience set the mood in different way then we were hoping for. Besides that the food was good, rooms were spacious and clean and the staff were very friendly. Fixing the roofs would definitely help to avoid pouring rain on you and into your food while you dining
The main factor we booked this resort was the water park for our kids. To our surprise the small kids water park didn't operate at all due the painting and the water park for bigger kids operated only one day during our stay. When we brought this the guest services they told us every time that the water park will be fixed next day, which never happened and we found it so unprofessional and kind of rude. They nearly laughed to our face when we asked for some compensation. This whole experience set the mood in different way then we were hoping for. Besides that the food was good, rooms were spacious and clean and the staff were very friendly. Fixing the roofs would definitely help to avoid pouring rain on you and into your food while you dining
10
Morgan Leigh
13 de abr. de 2025
·
A estadia foi de 7 noites
This resort is magical. It really has something for everyone. We enjoyed onsite Mayan Ruins, snorkeled in a Cenote outside our room, pools, waterpark, rescue animals, wild animals like monkeys, coatis, and cats wandering in front of you, and top it off with all inclusive food and drinks! Things we saw but didn't do- Segway rentals, bikes, tennis courts, kayaks, paddleboards, and Kids Club. But that is only because we ran out of time exploring and enjoying ourselves. Buffets were good and satisfying. I was up with kids by 7am when they were nice and quiet and well stocked. Do yourself a favor and book the Brazilian Steakhouse right off the bat, and enjoy all the meats they slice for you at the table! My mouth is still watering from that experience. El Templo was a fun teppanyaki experience for our kids. Hot dogs and burgers were served daily at the main pool and we enjoyed tacos and quesadillas at Nido just about any hour of the day. Pools were very nice. Tortuga and Main for guests, Adult Pool looked lovely but we had our kids in tow. Waterpark was fun, the biggest slides were closed during our stay but it didn't phase our kids. They still enjoyed the medium slides and the kiddie slides and splash park. Service was top notch and I can't wait to come back to this resort! 🌞🌴🌊
This resort is magical. It really has something for everyone. We enjoyed onsite Mayan Ruins, snorkeled in a Cenote outside our room, pools, waterpark, rescue animals, wild animals like monkeys, coatis, and cats wandering in front of you, and top it off with all inclusive food and drinks! Things we saw but didn't do- Segway rentals, bikes, tennis courts, kayaks, paddleboards, and Kids Club. But that is only because we ran out of time exploring and enjoying ourselves. Buffets were good and satisfying. I was up with kids by 7am when they were nice and quiet and well stocked. Do yourself a favor and book the Brazilian Steakhouse right off the bat, and enjoy all the meats they slice for you at the table! My mouth is still watering from that experience. El Templo was a fun teppanyaki experience for our kids. Hot dogs and burgers were served daily at the main pool and we enjoyed tacos and quesadillas at Nido just about any hour of the day. Pools were very nice. Tortuga and Main for guests, Adult Pool looked lovely but we had our kids in tow. Waterpark was fun, the biggest slides were closed during our stay but it didn't phase our kids. They still enjoyed the medium slides and the kiddie slides and splash park. Service was top notch and I can't wait to come back to this resort! 🌞🌴🌊
8
Owen David
28 de ago. de 2025
·
A estadia foi de 14 noites
Property was awesome and everything within walking distance, the whole site lost power for around 2.5 days so back up generators had to power everything, not what you wanted to hear running all day
Property was awesome and everything within walking distance, the whole site lost power for around 2.5 days so back up generators had to power everything, not what you wanted to hear running all day
6
Danny William
2 de nov. de 2025
·
A estadia foi de 7 noites
We booked an adult only supreme room but the adult only section was under renovation so they put us in another section. That should have been communicated to us. Booking speciality restaurant was a challenge because a lot of restaurants were closed. The main pool was in renovations and the adult only pool and beach had children present. We were attending a wedding and one of the guest was bit by a wild animal on reserve which was not pleasant but the resort did cover medical bill .
We booked an adult only supreme room but the adult only section was under renovation so they put us in another section. That should have been communicated to us. Booking speciality restaurant was a challenge because a lot of restaurants were closed. The main pool was in renovations and the adult only pool and beach had children present. We were attending a wedding and one of the guest was bit by a wild animal on reserve which was not pleasant but the resort did cover medical bill .
6
Holly
19 de out. de 2025
·
A estadia foi de 7 noites
Staff were amazing and helpful. A lot of the buildings leak when raining and the property has a lot of flooded walkways after rain. Property is currently undergoing renovations so not all amenities were available.
Staff were amazing and helpful. A lot of the buildings leak when raining and the property has a lot of flooded walkways after rain. Property is currently undergoing renovations so not all amenities were available.
6
Ognjen
31 de jul. de 2025
·
A estadia foi de 8 noites
Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.
Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
A limpeza dos quartos varia de limpa e confortável a relatos de odores, insetos, mofo e vazamentos relacionados à chuva. As áreas comuns e piscinas recebem reclamações recorrentes sobre água turva e inundações durante as tempestades.
Avaliações dos hóspedes relacionadas
4
kyle
12 de abr. de 2025
·
A estadia foi de 6 noites
Dont go here !!!!!! First off they try and draw you in with their fun water park , however their water slides have been closed for a long time, thier pools are dirty and i mean DIRTY there was not a single day i could see my feet the water was murky and stuff floating in the water constant , the beach is gross with tons of seaweed and no where to really swim in the ocean , the food is limited as you are never able to get into the ala cart restraunt, you find out once ariving you have to book in with an app but guess what its all booked already, and the very worst part of this resort of all was how out of my group of 13 of us 9 of us fell ill , vomitting our brains out , ive never been this sick and i go to mexico every year , im so dissapointed with this resort ... i will say that the rooms were clean , the monkeys around were cool, and the cenote on site was beautiful ...not worth the horrible food poisoning you will catch from the lack of cleanliness. Also everything is incredibly far away , so be ready ro walk 15-20 mins each way if you want to eat , go to beach , go to the pool or cenote.
Dont go here !!!!!! First off they try and draw you in with their fun water park , however their water slides have been closed for a long time, thier pools are dirty and i mean DIRTY there was not a single day i could see my feet the water was murky and stuff floating in the water constant , the beach is gross with tons of seaweed and no where to really swim in the ocean , the food is limited as you are never able to get into the ala cart restraunt, you find out once ariving you have to book in with an app but guess what its all booked already, and the very worst part of this resort of all was how out of my group of 13 of us 9 of us fell ill , vomitting our brains out , ive never been this sick and i go to mexico every year , im so dissapointed with this resort ... i will say that the rooms were clean , the monkeys around were cool, and the cenote on site was beautiful ...not worth the horrible food poisoning you will catch from the lack of cleanliness. Also everything is incredibly far away , so be ready ro walk 15-20 mins each way if you want to eat , go to beach , go to the pool or cenote.
4
Andrea
21 de nov. de 2024
·
A estadia foi de 7 noites
The resort is falling apart. We had heavy rain and the roof was leaking everywhere. Including the main buffet AND our room. Had to walk through puddles on the bathroom floors. There was mold in a lot of the communal areas especially the main buffet and bathrooms. 5 out of 8 people in our group were vomiting by the end of our stay. I think it was the buffet food. The a la carte restaurants were all great food but had very limited reservations. The employees were all working so hard but just couldn't keep up with all the issues, no fault of their own. If the resort invested in some major repairs and maintenance it could be really amazing. The large waterslides were also closed for maintenance the whole week but we only ever saw 1 person doing some painting. Highlights were all the wildlife including monkeys, turtles and iguanas. The shows every night were very good.
The resort is falling apart. We had heavy rain and the roof was leaking everywhere. Including the main buffet AND our room. Had to walk through puddles on the bathroom floors. There was mold in a lot of the communal areas especially the main buffet and bathrooms. 5 out of 8 people in our group were vomiting by the end of our stay. I think it was the buffet food. The a la carte restaurants were all great food but had very limited reservations. The employees were all working so hard but just couldn't keep up with all the issues, no fault of their own. If the resort invested in some major repairs and maintenance it could be really amazing. The large waterslides were also closed for maintenance the whole week but we only ever saw 1 person doing some painting. Highlights were all the wildlife including monkeys, turtles and iguanas. The shows every night were very good.
6
Alyxandra
11 de mar. de 2025
·
A estadia foi de 9 noites
Not a very clean resort. The pools were nasty. But the jungle and animals were great. We went to see the animals... So we were happy.
Not a very clean resort. The pools were nasty. But the jungle and animals were great. We went to see the animals... So we were happy.
4
Kaydon
21 de out. de 2025
·
A estadia foi de 3 noites
My first and last time at this property. As soon as I arrived to the property, I waited 2 hours just to get my room assigned to me. When I got to my room the bathroom had a really bad odor! I ask them 3 different times to help me change my room and that took another 5 hours. I had to request to speak to the manager. While changing my room, to my surprise a baby roach was running around the closet.(photos provided to manage), I was extremely disgusted. Another thing I dislike about this property was while walking on the property, there were several moments I had to take my shoes off to walk through a puddles of water, or take another path just to get where I was heading. I did meet an amazing staff member named Marco, extremely helpful and understanding.
My first and last time at this property. As soon as I arrived to the property, I waited 2 hours just to get my room assigned to me. When I got to my room the bathroom had a really bad odor! I ask them 3 different times to help me change my room and that took another 5 hours. I had to request to speak to the manager. While changing my room, to my surprise a baby roach was running around the closet.(photos provided to manage), I was extremely disgusted. Another thing I dislike about this property was while walking on the property, there were several moments I had to take my shoes off to walk through a puddles of water, or take another path just to get where I was heading. I did meet an amazing staff member named Marco, extremely helpful and understanding.
4
Douglas Todd
17 de nov. de 2025
·
A estadia foi de 6 noites
I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.
I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.
6
Hina
14 de nov. de 2025
·
A estadia foi de 2 noites
The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent
The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent
6
Amanda Lynn
13 de nov. de 2025
·
A estadia foi de 7 noites
The staff is very friendly and nice, and the room was cleaned daily. I think the biggest takeaway from us was there is not a lot you can do if things aren't going well. The staff is polite and nice, but there was nothing they could do about a leaky ceiling, leaking sink, etc. They'll smile, apologize, and then not do a whole lot to change anything. Our rom did smell of sewage/leaky pipes the whole week, we just started airing it out during the day. The cleaner came daily and made the beds, swapped the towels, etc. The food was okay, the sit-down restaurants are nice, but the buffet is chaotic. Not the staff's fault at all, just a bit of a feeding frenzy vibe. The beach though has really improved since last year, they've built a wave break and have removed a lot of rocks.
The staff is very friendly and nice, and the room was cleaned daily. I think the biggest takeaway from us was there is not a lot you can do if things aren't going well. The staff is polite and nice, but there was nothing they could do about a leaky ceiling, leaking sink, etc. They'll smile, apologize, and then not do a whole lot to change anything. Our rom did smell of sewage/leaky pipes the whole week, we just started airing it out during the day. The cleaner came daily and made the beds, swapped the towels, etc. The food was okay, the sit-down restaurants are nice, but the buffet is chaotic. Not the staff's fault at all, just a bit of a feeding frenzy vibe. The beach though has really improved since last year, they've built a wave break and have removed a lot of rocks.
4
Cecil
14 de jan. de 2025
·
A estadia foi de 3 noites
The report is run down and needs lots of updates. They are understaffed in all the restaurants. The food is on the lower end of quality. The drinks all seemed to be watered down. I could drink all day and not feel it. They have significant plumbing problems. Iin our room the sewage came out the shower drain each time someone flushed a toilet or user a sink. Many other people complained about not having hot water in the shower. The hot and cold water faucets were reversed from one lavatory to the next. One lavatory would have hot water on the left and the next one would have hot water on the right. We had.a coffee pot in our room but were never left any cups to use. There were not any cups left in the room for bathroom use either This is a one star resort at best. Unless a person only wants to eat at buffet, restaurants reservations have to be made at midnight. The Italian restaurant is terrible. The Brazilian restaurant is pretty good, but all in all the dining options are below average I would not recommend this resort to any one. There are much nicer resorts in the same price range.
The report is run down and needs lots of updates. They are understaffed in all the restaurants. The food is on the lower end of quality. The drinks all seemed to be watered down. I could drink all day and not feel it. They have significant plumbing problems. Iin our room the sewage came out the shower drain each time someone flushed a toilet or user a sink. Many other people complained about not having hot water in the shower. The hot and cold water faucets were reversed from one lavatory to the next. One lavatory would have hot water on the left and the next one would have hot water on the right. We had.a coffee pot in our room but were never left any cups to use. There were not any cups left in the room for bathroom use either This is a one star resort at best. Unless a person only wants to eat at buffet, restaurants reservations have to be made at midnight. The Italian restaurant is terrible. The Brazilian restaurant is pretty good, but all in all the dining options are below average I would not recommend this resort to any one. There are much nicer resorts in the same price range.
2
Michael
1 de ago. de 2024
·
A estadia foi de 5 noites
The property was very dirty and unsanitary. There were bugs in the food. All the food in the buffet was stale and cold as if it had been out for days. There was mold in the showers. We had three rooms and one was not cleaned before we got access to the room. We asked to speak to the manager and she would not come out to talk to us. We ended up leaving and going to a different resort after being there for one day. I have kids I had to feed and could not trust the food at this place, the last thing I want is for all of us to be sick on vacation. Pool water was cloudy and gross looking also had a lot of algae growing in the pool. So we couldn’t eat or swim not a good time at all.
The property was very dirty and unsanitary. There were bugs in the food. All the food in the buffet was stale and cold as if it had been out for days. There was mold in the showers. We had three rooms and one was not cleaned before we got access to the room. We asked to speak to the manager and she would not come out to talk to us. We ended up leaving and going to a different resort after being there for one day. I have kids I had to feed and could not trust the food at this place, the last thing I want is for all of us to be sick on vacation. Pool water was cloudy and gross looking also had a lot of algae growing in the pool. So we couldn’t eat or swim not a good time at all.
6
Ognjen
31 de jul. de 2025
·
A estadia foi de 8 noites
Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.
Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.
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Quartos
Muitos descrevem os quartos como espaçosos e confortáveis para famílias (com layouts de beliche), mas outros notam móveis datados, Wi-Fi inconsistente e problemas recorrentes com ar condicionado ou água quente; alguns mencionam barulho perto das áreas de eventos.
Avaliações dos hóspedes relacionadas
8
Tala
17 de nov. de 2025
·
A estadia foi de 4 noites
Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.
Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.
8
Jamie
12 de abr. de 2025
·
A estadia foi de 10 noites
We had a great time. Although our room was near the wedding venue and the music was far too loud. Also every night there was a disco party that took place from 11pm to 1am also extremely loud. If the rooms near this area had a of updating with things like fixtures ie the shower head and maybe some sound proofing it would have be even better.
We had a great time. Although our room was near the wedding venue and the music was far too loud. Also every night there was a disco party that took place from 11pm to 1am also extremely loud. If the rooms near this area had a of updating with things like fixtures ie the shower head and maybe some sound proofing it would have be even better.
10
Liza Jo-anne
29 de nov. de 2025
·
A estadia foi de 6 noites
From the moment we arrived to the moment we left was amazing! I did find the reservation portion for restaurants difficult but not a deterrent to come back. Staff were outstanding and super friendly. Room was spacious, clean and comfortable. First 2 days the shower ran pretty cool however it was a nice relief to the body from the heat. Looking forward to a return visit! Ohhh absolutely loved the wildlife (not the bug bites tho lol)
From the moment we arrived to the moment we left was amazing! I did find the reservation portion for restaurants difficult but not a deterrent to come back. Staff were outstanding and super friendly. Room was spacious, clean and comfortable. First 2 days the shower ran pretty cool however it was a nice relief to the body from the heat. Looking forward to a return visit! Ohhh absolutely loved the wildlife (not the bug bites tho lol)
10
Jocelyn
9 de set. de 2025
·
A estadia foi de 2 noites
Very spacious rooms
Very spacious rooms
4
Douglas Todd
17 de nov. de 2025
·
A estadia foi de 6 noites
I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.
I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.
6
Javier
2 de jul. de 2025
·
A estadia foi de 6 noites
Rooms are old need to upgrade room furniture
Rooms are old need to upgrade room furniture
6
Megan
27 de ago. de 2025
·
A estadia foi de 5 noites
The experience was overall ok. I loved the animal sightings and the staff was friendly. My issue was the food was ok and my rooms sliding door latch was broken. Rooms are small also. But this is a kid friendly place so that’s always a plus 👍
The experience was overall ok. I loved the animal sightings and the staff was friendly. My issue was the food was ok and my rooms sliding door latch was broken. Rooms are small also. But this is a kid friendly place so that’s always a plus 👍
8
Glen Eber
23 de jun. de 2025
·
A estadia foi de 7 noites
It was a great place for our family with a lot of things to do. The rooms were nice with the exception of, there was no door on the bathroom and we were in one of the rooms that had a king size bed and twin size bunk bed. So there was nowhere to change in privacy which I thought was a little strange considering we were with our children. The actual toilet was in a separate room with a door but not big enough to change your clothes in. The food at the restaurant was good but was not a fan of the buffet. Had a hard time getting coffee for the room. Once we used it it took a couple days to get more. Housekeeping could have been better. But the resort itself was amazing. The entertainment was great. Pools were okay, but our kids did like the water park. I wish there would have been more activity at the main pool for the teenage kids. Overall I would go back.
It was a great place for our family with a lot of things to do. The rooms were nice with the exception of, there was no door on the bathroom and we were in one of the rooms that had a king size bed and twin size bunk bed. So there was nowhere to change in privacy which I thought was a little strange considering we were with our children. The actual toilet was in a separate room with a door but not big enough to change your clothes in. The food at the restaurant was good but was not a fan of the buffet. Had a hard time getting coffee for the room. Once we used it it took a couple days to get more. Housekeeping could have been better. But the resort itself was amazing. The entertainment was great. Pools were okay, but our kids did like the water park. I wish there would have been more activity at the main pool for the teenage kids. Overall I would go back.
6
Kara Michelle
29 de nov. de 2024
·
A estadia foi de 9 noites
Overall this is a really cool resort for families with kids which is unique being an eco resort. You feel like you are in the rainforest and have monkey, coatee, raccoons and agati visitors and lush greenery. The staff do a wonderful job of maintaining the rainforest and property and were so friendly. We thought the food was good at the buffet and one of the restaurants. The big issue was we didn't have hot water in our room and all I wanted at the end of the day was a hot shower. It also made showering the kids very difficult. The other thing is you can only send your kids to kids club for 2hrs/day. Not that we would send them every day but it wasn't long enough to do anything by the time you walked there and back. We would consider going back with our kids but likely not, however we are glad we did go. I don't think we would have enjoyed it as much if we didn't have kids.
Overall this is a really cool resort for families with kids which is unique being an eco resort. You feel like you are in the rainforest and have monkey, coatee, raccoons and agati visitors and lush greenery. The staff do a wonderful job of maintaining the rainforest and property and were so friendly. We thought the food was good at the buffet and one of the restaurants. The big issue was we didn't have hot water in our room and all I wanted at the end of the day was a hot shower. It also made showering the kids very difficult. The other thing is you can only send your kids to kids club for 2hrs/day. Not that we would send them every day but it wasn't long enough to do anything by the time you walked there and back. We would consider going back with our kids but likely not, however we are glad we did go. I don't think we would have enjoyed it as much if we didn't have kids.
8
Rita
27 de jul. de 2025
·
A estadia foi de 3 noites
La habitation es excelente y super limpia, el personal es amiable y atento.
La habitation es excelente y super limpia, el personal es amiable y atento.
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Serviço
A equipe é frequentemente simpática e prestativa, com equipes de animação animadas, mas a consistência é um desafio: longas filas no check-in, dificuldade em obter assistência ou reservas para o jantar e propostas persistentes de timeshare frustram alguns hóspedes.
Avaliações dos hóspedes relacionadas
2
Cesar
14 de nov. de 2025
·
A estadia foi de 4 noites
Not enough staff. Checking in took two and a half hours. Thank goodness Alexis was there. I was really hungry not your fault but had a very early flight. He went over and beyond. Pre checked me in and took me to gram a bite to eat. Staff was amazing but the check in was my only problem. I might go with another company next time
Not enough staff. Checking in took two and a half hours. Thank goodness Alexis was there. I was really hungry not your fault but had a very early flight. He went over and beyond. Pre checked me in and took me to gram a bite to eat. Staff was amazing but the check in was my only problem. I might go with another company next time
8
Jacquelyn
10 de jul. de 2025
·
A estadia foi de 5 noites
Such a unique property! So much to do that you don’t even have to leave the resort. We had a wonderful time. Great place for kiddos. They loved all the animals and the different shows. I am glad there was so much to do on property because the beach was covered in seaweed and wasn’t great for swimming, but they had a great pool to make up for it. The check in experience was not great. It took a few hours and they tried to tell me the room I booked was no longer available and tried giving me 1 bed for 4 people. It took a while but I finally got my original room. Make sure you bring tip money. Many of the staff would not break up larger bills so that we could tip. Overall we really enjoyed it.
Such a unique property! So much to do that you don’t even have to leave the resort. We had a wonderful time. Great place for kiddos. They loved all the animals and the different shows. I am glad there was so much to do on property because the beach was covered in seaweed and wasn’t great for swimming, but they had a great pool to make up for it. The check in experience was not great. It took a few hours and they tried to tell me the room I booked was no longer available and tried giving me 1 bed for 4 people. It took a while but I finally got my original room. Make sure you bring tip money. Many of the staff would not break up larger bills so that we could tip. Overall we really enjoyed it.
8
sheri
1 de mai. de 2025
·
A estadia foi de 5 noites
The resort itself is absolutely beautiful. It is very large and there is a lot of walking to get where you need to go. Customer service was really bad. They seemed unwilling to accommodate your concerns and would push the blame on to Expedia. We sent an email several months ago asking for seven of us woman to be put into the same building or side by side. They put us all over the place and would not put us together. Booking dinner reservations was a hassle You had to go to concierge but they were never in the adult only area. The servers were all very nice and very helpful. Food was not my partee. But some of it was good. The monkeys were awesome.
The resort itself is absolutely beautiful. It is very large and there is a lot of walking to get where you need to go. Customer service was really bad. They seemed unwilling to accommodate your concerns and would push the blame on to Expedia. We sent an email several months ago asking for seven of us woman to be put into the same building or side by side. They put us all over the place and would not put us together. Booking dinner reservations was a hassle You had to go to concierge but they were never in the adult only area. The servers were all very nice and very helpful. Food was not my partee. But some of it was good. The monkeys were awesome.
6
Shawnte
5 de mai. de 2025
·
A estadia foi de 5 noites
The resort was great. Buffets were average. Staff was not great. Room had no AC took 2 days for them to finally switch us. The app never worked for us couldn’t book dinners most days. Everytime you went to book dinners it was always the person is at lunch no matter what time you went. Felt like I was lied too about anything at any time. Any question or concern it was a different answer from each person. The Segway guys Mickey and Allen were fantastic. Roxanna and Esther the maids were phenomenal.
The resort was great. Buffets were average. Staff was not great. Room had no AC took 2 days for them to finally switch us. The app never worked for us couldn’t book dinners most days. Everytime you went to book dinners it was always the person is at lunch no matter what time you went. Felt like I was lied too about anything at any time. Any question or concern it was a different answer from each person. The Segway guys Mickey and Allen were fantastic. Roxanna and Esther the maids were phenomenal.
10
Sherri
1 de mar. de 2025
·
A estadia foi de 6 noites
This is our 4 th visit to the property. The staff is friendly and accommodating and the value is incredible. We stayed in the adult only section and it is amazing. The staff was on top of things and we were served efficiently. The buffets were good offering lots of options. We do totally wish the ala cart restaurant reservation option was different. They reset at midnight and if you don’t select then you are out of luck! We tried every morning and once at 3:30 a.m but no luck. This resort is beautiful and we saw so many animals. We would highly recommend to others
This is our 4 th visit to the property. The staff is friendly and accommodating and the value is incredible. We stayed in the adult only section and it is amazing. The staff was on top of things and we were served efficiently. The buffets were good offering lots of options. We do totally wish the ala cart restaurant reservation option was different. They reset at midnight and if you don’t select then you are out of luck! We tried every morning and once at 3:30 a.m but no luck. This resort is beautiful and we saw so many animals. We would highly recommend to others
2
Marilyn
31 de ago. de 2025
·
A estadia foi de 4 noites
The check in process was horrible I had no I troductio.
The check in process was horrible I had no I troductio.
10
Noemi
7 de dez. de 2025
·
A estadia foi de 5 noites
Very attentive staff.
Very attentive staff.
8
Rogelio
12 de set. de 2025
·
A estadia foi de 4 noites
En general es una buena experiencia, un hotel ideal para familias con niños pequeños. Los restaurantes son variados para todos los gustos. Cuenta con piscinas específicas para los más pequeños y para solo adultos. Puntos negativos: por temporada baja estaban cerradas algunos restaurantes, solo pudimos visitar 3. Y un punto terrible (que espero que mejoren) es el programa de royal elite o su tiempo compartido, desde que llegas te abordan con ese tema y no te sueltan hasta que aceptas ir a su “desayuno gratis”, si no quieres ir te marcan a la habitación, te dejan cartas por debajo de la puerta y/o te están cazando en el lobby para hacerte “la invitación” es simplemente agobiante y echa a perder mucho la experiencia del hotel. Nadie te regala nada como para que “ahuevo” te quieran hacer ir a una plática. En fin, TLDR: todo bien menos su tiempo compartido.
En general es una buena experiencia, un hotel ideal para familias con niños pequeños. Los restaurantes son variados para todos los gustos. Cuenta con piscinas específicas para los más pequeños y para solo adultos. Puntos negativos: por temporada baja estaban cerradas algunos restaurantes, solo pudimos visitar 3. Y un punto terrible (que espero que mejoren) es el programa de royal elite o su tiempo compartido, desde que llegas te abordan con ese tema y no te sueltan hasta que aceptas ir a su “desayuno gratis”, si no quieres ir te marcan a la habitación, te dejan cartas por debajo de la puerta y/o te están cazando en el lobby para hacerte “la invitación” es simplemente agobiante y echa a perder mucho la experiencia del hotel. Nadie te regala nada como para que “ahuevo” te quieran hacer ir a una plática. En fin, TLDR: todo bien menos su tiempo compartido.
10
Matthew Brian
2 de set. de 2025
·
A estadia foi de 5 noites
I took my family of 4 for our last vacation of the summer. I was hesitant because the reviews made it seem like not a great place, but at least for my family that was not true at all. The food at the buffet was great, the food at the two restaurants we tried was also great and I Didn't have any trouble making reservations. There were so many things to do, we went to the waterpark a few times, its not huge but having it available for the kids was great. We caught a few shows and really enjoyed the Saturday games market thing. The staff was super pleasant and helpful. The room was fine; I will say that the pictures do make the rooms seem larger than they really are but not a big deal. Overall, a 10/10 experience for my family. I guess if you didn't have kids I would say this isn't the place for you.
I took my family of 4 for our last vacation of the summer. I was hesitant because the reviews made it seem like not a great place, but at least for my family that was not true at all. The food at the buffet was great, the food at the two restaurants we tried was also great and I Didn't have any trouble making reservations. There were so many things to do, we went to the waterpark a few times, its not huge but having it available for the kids was great. We caught a few shows and really enjoyed the Saturday games market thing. The staff was super pleasant and helpful. The room was fine; I will say that the pictures do make the rooms seem larger than they really are but not a big deal. Overall, a 10/10 experience for my family. I guess if you didn't have kids I would say this isn't the place for you.
4
Gale
23 de dez. de 2024
·
A estadia foi de 7 noites
The good: -The nightly shows were amazing!! The performers were absolutely brilliant. I truly enjoyed every show. -The rooms were cleaned every day. They were modern, and had good AC. -Lovely cenotes on the property. Well maintained grounds. We enjoyed seeing the monkeys around the resort, especially the babies. -The beach was very pretty and well kept. However, we prefer a beach with less rocks. Very difficult to enjoy the water here without scraping, cutting yourself. The not so good: -It's almost impossible to get reservations at the restaurants. If you wake up at midnight to reserve, you may or may not get lucky. Doesn't help that some restaurants are closed on certain nights. -Buffets were mediocre, with long lines. There is very limited food options between service hours. Not ideal for people who arrived from a different time zone. -Constantly trying to be upsold an exclusive/royal/elite membership. There's not a single hammock/cabana in a family friendly non-exclusive area of the resort. These are things that you usually don't have to pay extra for. There are also multiple restaurants that you will not have access to without purchasing the membership. -Our mini fridge didn't get stocked for the first 5 days. Compared to the other resorts in the area, service was poor. -Lastly the raccoons. I know it is a eco resort, and one of the main reason we choose this resort was because of this theme. That being said the racoons are out of control.
The good: -The nightly shows were amazing!! The performers were absolutely brilliant. I truly enjoyed every show. -The rooms were cleaned every day. They were modern, and had good AC. -Lovely cenotes on the property. Well maintained grounds. We enjoyed seeing the monkeys around the resort, especially the babies. -The beach was very pretty and well kept. However, we prefer a beach with less rocks. Very difficult to enjoy the water here without scraping, cutting yourself. The not so good: -It's almost impossible to get reservations at the restaurants. If you wake up at midnight to reserve, you may or may not get lucky. Doesn't help that some restaurants are closed on certain nights. -Buffets were mediocre, with long lines. There is very limited food options between service hours. Not ideal for people who arrived from a different time zone. -Constantly trying to be upsold an exclusive/royal/elite membership. There's not a single hammock/cabana in a family friendly non-exclusive area of the resort. These are things that you usually don't have to pay extra for. There are also multiple restaurants that you will not have access to without purchasing the membership. -Our mini fridge didn't get stocked for the first 5 days. Compared to the other resorts in the area, service was poor. -Lastly the raccoons. I know it is a eco resort, and one of the main reason we choose this resort was because of this theme. That being said the racoons are out of control.
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Localização
Situado em terrenos com vegetação semelhante à selva, com abundante vida selvagem, mas espere longas caminhadas entre as áreas. A praia é bonita e rochosa, então sapatos para água ajudam.
Avaliações dos hóspedes relacionadas
8
Tala
17 de nov. de 2025
·
A estadia foi de 4 noites
Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.
Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.
10
Janelle
19 de abr. de 2025
·
A estadia foi de 5 noites
Staff and housekeeping were wonderful. Such friendly and helpful staff. Being in the jungle was such a treat. Swimming in the on-site cenote was a highlight. Food is… fine. Highly recommend going to the Mexican food buffet. Rooms were clean and very comfortable. Beach is okay — it’s smaller and rocky, so bring water shoes. It’s ideal for little ones with a protected area that small children can swim in safely.
Staff and housekeeping were wonderful. Such friendly and helpful staff. Being in the jungle was such a treat. Swimming in the on-site cenote was a highlight. Food is… fine. Highly recommend going to the Mexican food buffet. Rooms were clean and very comfortable. Beach is okay — it’s smaller and rocky, so bring water shoes. It’s ideal for little ones with a protected area that small children can swim in safely.
4
JAVIER SOBRINO
26 de mai. de 2025
·
A estadia foi de 3 noites
Este hotel con el tiempo se ha deteriorado Mucho en sus áreas, la comida de todos los restaurantes fue muy mala. Solo tiene algo bueno, la gente que trabaja ahí tiene una actitud muy buena en amabilidad servicio. Pero ya no volveré sin duda esta muy malas condiciones y abandonada la calidad de los alimentos
Este hotel con el tiempo se ha deteriorado Mucho en sus áreas, la comida de todos los restaurantes fue muy mala. Solo tiene algo bueno, la gente que trabaja ahí tiene una actitud muy buena en amabilidad servicio. Pero ya no volveré sin duda esta muy malas condiciones y abandonada la calidad de los alimentos
6
Rhoda Lizzie
24 de dez. de 2024
·
A estadia foi de 5 noites
The international buffet is too small and far too crowded. Not enough food options. Had to pay extra for 4 hours after checkout as flight is at 8pm. Otherwise I would not have access to the resort.
The international buffet is too small and far too crowded. Not enough food options. Had to pay extra for 4 hours after checkout as flight is at 8pm. Otherwise I would not have access to the resort.
8
Jill Mitchell
21 de fev. de 2025
·
A estadia foi de 7 noites
My kids loved the water park. The beach was nice but the ocean was hard to access. The water in front on the resort had lots of large rocks.
My kids loved the water park. The beach was nice but the ocean was hard to access. The water in front on the resort had lots of large rocks.
8
Alisha
31 de ago. de 2025
·
A estadia foi de 5 noites
We chose the adults select club option for Sandos Caracol Eco. The adult pool and beach were empty of kids most times and the there were not many adults either. A bit of an annoyance was the open air restaurant in the adult pool area, opens for families at night. So you could be swimming/lounging peacefully in the evening and have families with rowdy kids come walk by and hang around while waiting to eat. The pool cleaner also came and kicked us out earlier than the sign said the pool closed. Evidently the website is more up to date than the sign at the pool. The beach and ocean were rocky and not worth playing on or swimming in but it was absolutely BEAUTIFUL to sit and read and listen to the soft beats played by the live DJ. That beautiful experience however was constantly interrupted by the pushy massage sales from the independent sellers that have their station popped up right next to the edge of the Sandos property. Once we chose to get a massage they did start leaving us alone for that day but it was constantly saying NO to many different people about the same items. This is the main reason I will look to stay at another resort next time. The restaurant by the adult pool had the best service for breakfast and lunch but the birds were constantly flying in and landing on the buffet so we wouldn't eat that, just chose made to order cooked items, def didn't want to be sick on our trip. The drinks were ok, nothing fancy. No condiments or rims on drinks (we did tip).
We chose the adults select club option for Sandos Caracol Eco. The adult pool and beach were empty of kids most times and the there were not many adults either. A bit of an annoyance was the open air restaurant in the adult pool area, opens for families at night. So you could be swimming/lounging peacefully in the evening and have families with rowdy kids come walk by and hang around while waiting to eat. The pool cleaner also came and kicked us out earlier than the sign said the pool closed. Evidently the website is more up to date than the sign at the pool. The beach and ocean were rocky and not worth playing on or swimming in but it was absolutely BEAUTIFUL to sit and read and listen to the soft beats played by the live DJ. That beautiful experience however was constantly interrupted by the pushy massage sales from the independent sellers that have their station popped up right next to the edge of the Sandos property. Once we chose to get a massage they did start leaving us alone for that day but it was constantly saying NO to many different people about the same items. This is the main reason I will look to stay at another resort next time. The restaurant by the adult pool had the best service for breakfast and lunch but the birds were constantly flying in and landing on the buffet so we wouldn't eat that, just chose made to order cooked items, def didn't want to be sick on our trip. The drinks were ok, nothing fancy. No condiments or rims on drinks (we did tip).
10
Heather
26 de abr. de 2025
·
A estadia foi de 10 noites
Great resort. The vegetation and wildlife was phenomenal. The food was only okay, Los Lirios was the best a la carte. The "app" on the website was very convenient. The decor was so colorful and beautiful. We saw coaties, monkeys, snakes, iguanas, geckos and numerous birds. The street food night was the best event.
Great resort. The vegetation and wildlife was phenomenal. The food was only okay, Los Lirios was the best a la carte. The "app" on the website was very convenient. The decor was so colorful and beautiful. We saw coaties, monkeys, snakes, iguanas, geckos and numerous birds. The street food night was the best event.
8
melissa
21 de nov. de 2024
·
A estadia foi de 7 noites
The property itself is in a very unique rain forest setting. You are surrounded by amazing vegetation and lots of animals. The beach is beautiful but rocky. They should have a separate area for vegan and vegetarian so that you can identify what food contains meat, seafood and cheese.
The property itself is in a very unique rain forest setting. You are surrounded by amazing vegetation and lots of animals. The beach is beautiful but rocky. They should have a separate area for vegan and vegetarian so that you can identify what food contains meat, seafood and cheese.
8
Ivan
8 de jul. de 2025
·
A estadia foi de 4 noites
i liked the resort, pool area and atention. I didnt like the beach (sargazo)
i liked the resort, pool area and atention. I didnt like the beach (sargazo)
4
Shanaaz
6 de mai. de 2025
·
A estadia foi de 7 noites
Some of the staff were quite rude during our stay, which was disappointing. The property is very spread out, so depending on where your room is located, it can be a long walk to get to the restaurants or beach. We specifically booked this resort for the waterpark, but it was closed the entire time, which made the stay feel like a waste. We’ll be trying a different place next time.
Some of the staff were quite rude during our stay, which was disappointing. The property is very spread out, so depending on where your room is located, it can be a long walk to get to the restaurants or beach. We specifically booked this resort for the waterpark, but it was closed the entire time, which made the stay feel like a waste. We’ll be trying a different place next time.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O feedback sobre a comida é misto: os buffets são frequentemente descritos como médios ou frios, enquanto vários restaurantes à la carte (como teppanyaki, brasileiro ou Riviera) são melhores. As reservas são difíceis de conseguir e as opções noturnas são limitadas.
Avaliações dos hóspedes relacionadas
6
Dana Ann
5 de fev. de 2025
·
A estadia foi de 8 noites
Sandos eco resort has a lot of positives but also some negatives. Positives- jungle with lots of wild life, beach, cenote, water park, cleanliness, fun shows each night. Negatives- service, food, drinks, though I did enjoy some of it. The restaurant reservations were difficult to get and they told us we could only have three reservations during our 9 day stay. I would not stay at this resort again for the few negatives, since there are other all inclusive resorts in the area that offer much better service.
Sandos eco resort has a lot of positives but also some negatives. Positives- jungle with lots of wild life, beach, cenote, water park, cleanliness, fun shows each night. Negatives- service, food, drinks, though I did enjoy some of it. The restaurant reservations were difficult to get and they told us we could only have three reservations during our 9 day stay. I would not stay at this resort again for the few negatives, since there are other all inclusive resorts in the area that offer much better service.
8
Jacquelyn
10 de jul. de 2025
·
A estadia foi de 5 noites
Such a unique property! So much to do that you don’t even have to leave the resort. We had a wonderful time. Great place for kiddos. They loved all the animals and the different shows. I am glad there was so much to do on property because the beach was covered in seaweed and wasn’t great for swimming, but they had a great pool to make up for it. The check in experience was not great. It took a few hours and they tried to tell me the room I booked was no longer available and tried giving me 1 bed for 4 people. It took a while but I finally got my original room. Make sure you bring tip money. Many of the staff would not break up larger bills so that we could tip. Overall we really enjoyed it.
Such a unique property! So much to do that you don’t even have to leave the resort. We had a wonderful time. Great place for kiddos. They loved all the animals and the different shows. I am glad there was so much to do on property because the beach was covered in seaweed and wasn’t great for swimming, but they had a great pool to make up for it. The check in experience was not great. It took a few hours and they tried to tell me the room I booked was no longer available and tried giving me 1 bed for 4 people. It took a while but I finally got my original room. Make sure you bring tip money. Many of the staff would not break up larger bills so that we could tip. Overall we really enjoyed it.
8
Ivan
6 de jul. de 2024
·
A estadia foi de 5 noites
Confirme lo que todos opinan de lo difícil que es reservar en un restaurante de especialidad. Si vas por varios días acostúmbrate a comer diario en los mismos restaurantes de buffet. Aunque tienes servicio al cuarto el menú es súper reducido. En la noche solo hay un entretenimiento. En general las habitaciones bien y mayormente la gente amable aunque hay excepciones. Por cuestiones familiares rentamos 4 habitaciones y desafortunadamente tuvimos diversos problemas como que se descompuso el aire acondicionado, problemas de cucarachas que obviamente reportamos y que el hotel solucionó. El área de niños muy buena al igual que las albercas. El mar desafortunadamente está en una zona rocosa pero en general está muy padre. No puedo decir que no lo disfrutamos pero si no creo que el precio beneficio lo valga.
Confirme lo que todos opinan de lo difícil que es reservar en un restaurante de especialidad. Si vas por varios días acostúmbrate a comer diario en los mismos restaurantes de buffet. Aunque tienes servicio al cuarto el menú es súper reducido. En la noche solo hay un entretenimiento. En general las habitaciones bien y mayormente la gente amable aunque hay excepciones. Por cuestiones familiares rentamos 4 habitaciones y desafortunadamente tuvimos diversos problemas como que se descompuso el aire acondicionado, problemas de cucarachas que obviamente reportamos y que el hotel solucionó. El área de niños muy buena al igual que las albercas. El mar desafortunadamente está en una zona rocosa pero en general está muy padre. No puedo decir que no lo disfrutamos pero si no creo que el precio beneficio lo valga.
10
Damian
26 de ago. de 2025
·
A estadia foi de 7 noites
Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…
Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…
8
Ashley Anna
13 de ago. de 2025
·
A estadia foi de 6 noites
Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.
Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.
8
Brandon
12 de ago. de 2025
·
A estadia foi de 6 noites
Our family loved our stay overall. The grounds were spectacular and it was amazing seeing all of the wildlife everywhere. Restaurants were pretty good (la riviera being our favorite). I’d skip hibachi next time but it was fun nonetheless. All around I expected the food to be worse based off of the reviews but I thought it was actually decent. We were disappointed the Mexican restaurant was closed, as well as the Italian and we weren’t able to get a reservation the last night we were there. The shows/talent each night are great, they even performed one near an actual Mayan ruin that is on the property. The theater was also impressive. Rooms were updated and cleaned every day. They did a good job managing the sargasso compared to other parts of the beach. It is a lot to walk since the grounds are so big so be prepared for that. We didn’t even get to see everything and we were there 6 days!
Our family loved our stay overall. The grounds were spectacular and it was amazing seeing all of the wildlife everywhere. Restaurants were pretty good (la riviera being our favorite). I’d skip hibachi next time but it was fun nonetheless. All around I expected the food to be worse based off of the reviews but I thought it was actually decent. We were disappointed the Mexican restaurant was closed, as well as the Italian and we weren’t able to get a reservation the last night we were there. The shows/talent each night are great, they even performed one near an actual Mayan ruin that is on the property. The theater was also impressive. Rooms were updated and cleaned every day. They did a good job managing the sargasso compared to other parts of the beach. It is a lot to walk since the grounds are so big so be prepared for that. We didn’t even get to see everything and we were there 6 days!
6
Jennifer
12 de nov. de 2025
·
A estadia foi de 7 noites
Difficult to make À la carte reservations resulting in long lines to buffets. Limited breakfast and lunch choices. El nido doesn’t serve cereal until 11:00 pm when the majority of people eating cereal are kids and that is too late for them to wait up for a snack.
Difficult to make À la carte reservations resulting in long lines to buffets. Limited breakfast and lunch choices. El nido doesn’t serve cereal until 11:00 pm when the majority of people eating cereal are kids and that is too late for them to wait up for a snack.
10
Fransisco Javier
9 de nov. de 2025
·
A estadia foi de 3 noites
Resort was pretty, staff was friendly. Only negative would be the quality of food. The food was bland. At all 3 sit down restaurants/ buffets. Monkeys are really cool my kids loved that. Shows were amazing. Drinks are ok. I would go again.
Resort was pretty, staff was friendly. Only negative would be the quality of food. The food was bland. At all 3 sit down restaurants/ buffets. Monkeys are really cool my kids loved that. Shows were amazing. Drinks are ok. I would go again.
8
Gordon
5 de nov. de 2025
·
A estadia foi de 13 noites
Good ac food and service was hit and miss including la carte.
Good ac food and service was hit and miss including la carte.
6
Lester
20 de out. de 2025
·
A estadia foi de 4 noites
The buffet food was just average but the food at the specialty restaurants were much better. More needs to be done to control the amount of mosquitoes at the resort. Stagnant rain water needs to be treated.
The buffet food was just average but the food at the specialty restaurants were much better. More needs to be done to control the amount of mosquitoes at the resort. Stagnant rain water needs to be treated.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
8
Renata
22 de jul. de 2026
·
A estadia foi de 3 noites
O hotel É muito bom! A equipe de funcionários É maravilhosa, as instalações São boas e a comida É deliciosa. Faço Uma ressalva apenas para a piscina infantil, que precisa de uma pequena manutenção no seu revestimento, para a falta de condicionador no banheiro e para ausência de sucos naturais nos restaurantes.
O hotel É muito bom! A equipe de funcionários É maravilhosa, as instalações São boas e a comida É deliciosa. Faço Uma ressalva apenas para a piscina infantil, que precisa de uma pequena manutenção no seu revestimento, para a falta de condicionador no banheiro e para ausência de sucos naturais nos restaurantes.
8
andrea
15 de jul. de 2026
·
A estadia foi de 5 noites
Retiraram vários restaurantes fila para comer
Retiraram vários restaurantes fila para comer
2
MOYSES
25 de nov. de 2025
·
A estadia foi de 5 noites
Atendimento horrivel, equipe completamente sem preparo, inúmeros problemas nos quartos como falta de agua, insetos e estruturais. Comida feita
Atendimento horrivel, equipe completamente sem preparo, inúmeros problemas nos quartos como falta de agua, insetos e estruturais. Comida feita
8
Júnio
7 de jul. de 2025
·
A estadia foi de 6 noites
Gostamos muito de nos hospedar neste hotel. Viajamos no meio de junho e havia muito sargaço em Cancún, impossível entrar no mar, mas como o hotel está no meio da selva nosso foco ficou em toda a natureza do entorno e aproveitamos bastante. Quero destacar aqui o atendimento da concierge Valéria (ela atendente especificamente hóspedes que reservaram por aqui) que tornou nossa experiência muito tranquila, ela foi muito atenciosa e nos ajudou com tudo o que precisamos. Tivemos um problema no nosso primeiro quarto que estava com muito cheiro de umidade, mas nos trocaram de quarto e deu tudo certo. Um ponto negativo do hotel foi o Kids club, praticamente não existe, porque mesmo tendo um prédio dedicado a isso as atividades e monitores não são atrativos e as crianças não querem ficar. Os restaurantes de especialidade poderiam ter comidas melhores, com exceção do restaurante Lírios que é maravilhoso. No geral tivemos uma ótima experiência.
Gostamos muito de nos hospedar neste hotel. Viajamos no meio de junho e havia muito sargaço em Cancún, impossível entrar no mar, mas como o hotel está no meio da selva nosso foco ficou em toda a natureza do entorno e aproveitamos bastante. Quero destacar aqui o atendimento da concierge Valéria (ela atendente especificamente hóspedes que reservaram por aqui) que tornou nossa experiência muito tranquila, ela foi muito atenciosa e nos ajudou com tudo o que precisamos. Tivemos um problema no nosso primeiro quarto que estava com muito cheiro de umidade, mas nos trocaram de quarto e deu tudo certo. Um ponto negativo do hotel foi o Kids club, praticamente não existe, porque mesmo tendo um prédio dedicado a isso as atividades e monitores não são atrativos e as crianças não querem ficar. Os restaurantes de especialidade poderiam ter comidas melhores, com exceção do restaurante Lírios que é maravilhoso. No geral tivemos uma ótima experiência.
4
ALEJANDRO
7 de out. de 2024
·
A estadia foi de 3 noites
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Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:30
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Considering this hotel for your Playa del Carmen trip?
Como são geralmente as tarifas das habitaciones no Sandos Caracol Nature Resort & Water Park All Inclusive em Playa del Carmen?
Nos próximos 60–90 dias, as tarifas das habitaciones no Sandos Caracol Nature Resort & Water Park All Inclusive em Playa del Carmen costumam ser de cerca de US$ 179 por noite para dois hóspedes, variando de US$ 166 a US$ 205 em datas de pico.
Qual é a altura menos concorrida para visitar o Sandos Caracol Nature Resort & Water Park All Inclusive em Playa del Carmen?
Junho é o mês menos concorrido para visitar o Sandos Caracol Nature Resort & Water Park All Inclusive em Playa del Carmen, enquanto novembro regista a maior procura. Planeie para menos multidões e maior disponibilidade no início do Verão, com o período mais preenchido a chegar todos os Novembro.
Qual mês oferece as tarifas de habitación mais baixas no Sandos Caracol Nature Resort & Water Park All Inclusive em Playa del Carmen?
Setembro é o mês mais barato para ficar no Sandos Caracol Nature Resort & Water Park All Inclusive em Playa del Carmen, com uma média de US$ 184 por noite; dezembro é o mês mais caro, com uma média de US$ 394. As tarifas mais baixas de setembro surgem mesmo quando junho é o mês menos concorrido.
Quais atrações próximas e que tipo de hóspedes combinam com o Sandos Caracol Nature Resort & Water Park All Inclusive em Playa del Carmen?
O Sandos Caracol Nature Resort & Water Park All Inclusive em Playa del Carmen situa-se em Quintana Roo, perto da Playa del Carmen Main Beach, da Praia de Punta Esmeralda e do Campo de Golfe El Camaleón Mayakoba, o que o torna uma boa opção para famílias e casais. O hotel também atrai viajantes que procuram spa/relaxamento e atividades de aventura, como mergulho em Chun-Zumbul.
Como se comparam as tarifas deste hotel com outros hotéis nas proximidades em Playa del Carmen?
O Sandos Caracol Nature Resort & Water Park All Inclusive em Playa del Carmen é mais barato do que 10 de 15 hotéis comparáveis nas proximidades, com uma mediana típica de US$ 237 por noite, em comparação com cerca de US$ 248 para os pares.
Como é que o preço por noite em Sandos Caracol Nature Resort & Water Park All Inclusive em Playa del Carmen se compara com as últimas semanas?
O preço atual no Sandos Caracol Nature Resort & Water Park All Inclusive em Playa del Carmen é US$ 162 por noite para dois hóspedes, o que é baixo para este hotel: cerca de 30% abaixo da sua média US$ 223 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 173 e US$ 308.
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-16: 174.36080529055786USD
- 2026-09-17: 164.03477229055787USD
- 2026-09-18: 174.36080529055786USD
- 2026-09-19: 174.36080529055786USD
- 2026-09-20: 161.12968265367127USD
- 2026-09-21: 160.59276129055786USD
- 2026-09-22: 160.59276129055786USD
- 2026-09-23: 161.20144373709107USD
- 2026-09-24: 174.65919414291383USD
- 2026-09-25: 175.50814229055786USD
- 2026-09-26: 186.40213651727296USD
- 2026-09-27: 175.50814229055786USD
- 2026-09-28: 165.18210929055786USD
- 2026-09-29: 165.18210929055786USD
- 2026-09-30: 165.38284424603273USD
- 2026-10-01: 149.11939129055787USD
- 2026-10-02: 139.6673326564865USD
- 2026-10-03: 149.11939129055787USD
- 2026-10-04: 149.11939129055787USD
- 2026-10-05: 144.20256660211945USD
- 2026-10-06: 148.60852030366516USD
- 2026-10-07: 149.175413605011USD
- 2026-10-08: 149.11939129055787USD
- 2026-10-09: 148.970862129364USD
- 2026-10-10: 149.11939129055787USD
- 2026-10-11: 148.970862129364USD
- 2026-10-12: 148.60852030366516USD
- 2026-10-13: 149.11939129055787USD
- 2026-10-14: 149.175413605011USD
- 2026-10-15: 149.175413605011USD
- 2026-10-16: 149.175413605011USD
- 2026-10-17: 149.11939129055787USD
- 2026-10-18: 147.61394915238952USD
- 2026-10-19: 147.61394915238952USD
- 2026-10-20: 149.11939129055787USD
- 2026-10-21: 148.60852030366516USD
- 2026-10-22: 148.60852030366516USD
- 2026-10-23: 162.53248140757754USD
- 2026-10-24: 162.52859485951234USD
- 2026-10-25: 149.11939129055787USD
- 2026-10-26: 149.175413605011USD
- 2026-10-27: 149.175413605011USD
- 2026-10-28: 149.11939129055787USD
- 2026-10-29: 147.61394915238952USD
- 2026-10-30: 165.09846097229004USD
- 2026-10-31: 162.52859485951234USD
- 2026-11-01: 200.51876186198427USD
- 2026-11-02: 169.04691369494628USD
- 2026-11-03: 158.82518724166871USD
- 2026-11-04: 158.82518724166871USD
- 2026-11-05: 158.82518724166871USD
- 2026-11-06: 159.1012196891632USD
- 2026-11-07: 158.82518724166871USD
- 2026-11-08: 159.1012196891632USD
- 2026-11-09: 158.82518724166871USD
- 2026-11-10: 159.1012196891632USD
- 2026-11-11: 159.1012196891632USD
- 2026-11-12: 168.75087077700806USD
- 2026-11-13: 169.04691369494628USD
- 2026-11-14: 181.65212702360535USD
- 2026-11-15: 168.75087077700806USD
- 2026-11-16: 159.1012196891632USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática. Os horários e a disponibilidade dos restaurantes, bares e do parque aquático no local estão sujeitos a alterações devido a trabalhos de manutenção. As experiências, tais como os cenotes e as atividades ecológicas, podem variar consoante a programação. O parque aquático estará encerrado um dia por semana para manutenção preventiva. O parque aquático está aberto das 10:00 às 17:00 para adultos e das 9:00 às 18:00 para crianças.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
Terá de pagar a seguinte caução totalmente reembolsável.
A damage deposit of MXN 5000 will be collected before check-in.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia e um cartão de crédito para a eventualidade de despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- O alojamento dispõe dos seguintes elementos de segurança: detetor de monóxido de carbono e detetor de fumo.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Os horários dos restaurantes, bares, clube infantil e atividades em geral estão sujeitos a alterações sem aviso prévio.
- Os horários dos restaurantes, bares, Kids Club e atividades estão sujeitos a alterações sem aviso prévio.
- O preço total apresentado para estadias a 31 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório da véspera de Ano Novo.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Estacionamento
Serviço de transporte ao aeroporto
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Piscina
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Limpeza a seco
Serviços
Balcão de turismo
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Babysitting/Serviço para crianças
Serviços de limpeza
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Depósito de bagagem
Área designada para fumadores
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Geral
Restaurante
Sauna
Banheira de hidromassagem/Jacúzi
Massagem
Solário
Spa/Health club
Cabeleireiro/Salão de beleza
Clube para crianças
Bar junto à piscina
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Atividades
Piscina
Campos de ténis
Praia privada
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Bilhar
Parque infantil
Caminhada
Piscina exterior
Evening Entertainment
Pool (Seasonal Outdoor)
Ténis de mesa
Terraço
Fitness Center (nearby)
Water Park
Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito