Grand Riviera Princess - All Inclusive
US$ 264
/noite
Média para novembro
Preços para Grand Riviera Princess - All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 264
/noite
Média para novembro
Preços médios mensais
Em Grand Riviera Princess - All Inclusive , o preço por noite é, em média, US$ 152 no mês mais barato (setembro) e US$ 384 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 285 |
| fevereiro | US$ 339 |
| março | US$ 384 |
| abril | US$ 327 |
| maio | US$ 279 |
| junho | US$ 193 |
| julho | US$ 230 |
| agosto | US$ 189 |
| setembro | US$ 152 |
| outubro | US$ 180 |
| novembro | US$ 264 |
| dezembro | US$ 375 |
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nov. · US$ 264
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Mais caro: março (aprox. US$ 384)
Mais barato: setembro (aprox. US$ 152)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 12 piscinas exteriores, uma discoteca e um parque aquático ...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 12 piscinas exteriores, uma discoteca e um parque aquático grátis.
Comodidades para negócios
As principais comodidades incluem um serviço de limpeza a seco, uma receção aberta 24 horas e assistência multilingue. Há estacionamento grátis no local.
Restaurante
Para recarregar baterias, dê um salto até ao Buffet Verde, um restaurante especializado em cozinha internacional que serve almoços e jantares. Em alternativa, encontrará uma cafetaria para desfrutar de refeições mais ligeiras. Aproveite ainda para conviver na receção grátis, organizada diariamente. Quando lhe apetecer tomar um copo, dirija-se a um dos 15 bares/lounges, 2 bares na praia ou 3 bares junto à piscina. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 07:00 e as 11:30.
Quartos
Sinta-se em casa num dos 674 quartos com produtos grátis no minibar. As unidades contam com uma varanda com mesa e cadeiras, para saborear uma bela refeição ao ar livre. Mantenha-se em contacto graças à internet sem fios. As casas de banho privativas dispõem de um polibã e uma banheira separados, artigos de higiene grátis e secadores de cabelo.
Localização
Ao alojar-se Grand Riviera Princess - All Inclusive em Playa del Carmen, ficará numa área comercial, a 15 minutos de carro de Campo de Golfe El Camaleón Mayakoba e de Calle Quinta Avenida.
O que há nas proximidades
Praia Xcalacoco(1.2 milhas)
Chun-Zumbul (local de mergulho)(1.4 milhas)
Campo de Golfe El Camaleón Mayakoba(1.9 milhas)
Gran Coyote Golf(2 milhas)
Playa Punta Esmeralda(2.9 milhas)
Plaza 28 de Julio(3.3 milhas)
Igreja de Guadalupe(4 milhas)
Playa 88(4.3 milhas)
Temazcal Natura(4.3 milhas)
Playa Avenida Colosio(4.4 milhas)
Parque Ecológico Tres Rios(4.5 milhas)
Plaza Las Américas(4.6 milhas)
Super Chedraui Selecto Avenida 10(5 milhas)
Mario Villanueva Madrid(5.1 milhas)
Calle Quinta Avenida(5.3 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(26.1 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(31.1 milhas)
Aeroporto Internacional de Tulum (TQO)(70.3 milhas)
Estacionamento
Restaurante
Piscina
Serviço de quartos
Balcão de turismo
Limpeza a seco
Localização
Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Estado de Quintana Roo, México
Praia Xcalacoco (1.2 milhas)
Chun-Zumbul (local de mergulho) (1.4 milhas)
Campo de Golfe El Camaleón Mayakoba (1.9 milhas)
Gran Coyote Golf (2 milhas)
Playa Punta Esmeralda (2.9 milhas)
Plaza 28 de Julio (3.3 milhas)
Opções de quartos
7
Quarto
Detalhes do quarto
2 Camas De Casal
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
484 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira e duche separadosPiscina privada
4
Family Club Deluxe
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Beliche
2 Camas De Casal
e 1 Sofá-Cama
Dormidas 3
635 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
9
Platinum Suite
Detalhes do quarto
2 Camas De Casal
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
640 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
5
Family Club Pool Access
Detalhes do quarto
2 Camas De Casal
Dormidas 3
640 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
5
Deluxe Room, Pool Access (Pool View)
Detalhes do quarto
2 Camas De Casal
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
597 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
4
Quarto Deluxe, vista para o jardim
Detalhes do quarto
2 Camas De Casal
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
597 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
8
Laguna Villa Suite
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
700 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
3
Super Saver
Detalhes do quarto
2 Camas De Casal
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
597 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
Avaliações dos hóspedes sobre Grand Riviera Princess - All Inclusive
8
Muito Bom
Com base em 4.654 avaliações verificadas
Quem se hospeda aqui?
Negócios
0%
Casal
46%
Família
37%
Grupos
12%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Grand Riviera Princess - Tudo Incluído, os viajantes elogiam a simpatia da equipe, os amplos jardins e as piscinas, mas muitos relatam fechamentos contínuos para reformas, menos comodidades do que o anunciado e algas marinhas sazonais que frequentemente tornam a praia desagradável ou inutilizável.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Grand Riviera Princess - Tudo Incluído, os viajantes elogiam a simpatia da equipe, os amplos jardins e as piscinas, mas muitos relatam fechamentos contínuos para reformas, menos comodidades do que o anunciado e algas marinhas sazonais que frequentemente tornam a praia desagradável ou inutilizável.
Os quartos variam de espaçosos com acesso direto à piscina a unidades antigas com cheiro de mofo, manutenção irregular e mosquitos ou ruído ocasionais. Os comentários sobre a comida são mistos: alguns apreciam a variedade do buffet e alguns restaurantes, enquanto outros acham as refeições repetitivas, os restaurantes à la carte difíceis de reservar e as bebidas ou o serviço de quarto pouco satisfatórios ou com custo adicional. O serviço é amplamente descrito como acolhedor e prestativo, embora algumas avaliações mencionem abordagens insistentes para apresentações ou vendas de assinaturas e suporte desigual na recepção. Espere uma estadia grande e focada na piscina, com ressalvas devido à construção e a uma praia frequentemente imprópria para banho.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Amplas áreas com várias piscinas, acesso à praia e um spa; ônibus circulares ajudam a vencer as distâncias. No entanto, muitos hóspedes enfrentaram fechamentos ou realocações de piscinas, restaurantes, áreas infantis, academia e spa devido às reformas em andamento, reduzindo as opções.
Avaliações dos hóspedes relacionadas
6
Gina R
15 de nov. de 2025
·
A estadia foi de 4 noites
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
6
Odalys
18 de out. de 2025
·
A estadia foi de 5 noites
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
6
Meghan
16 de out. de 2025
·
A estadia foi de 8 noites
The staff at this hotel is fantastic. They go above and beyond to make your stay comfortable. They went out of their way to make special meals for both of my children who have dietary restrictions. The property itself is in need of updating. Our room had parts falling off the wall. There was no entertainment and not many amenities available for free I’m Many of the pools were closed due to renovations. However, on the website it said renovations didn’t start until November. The pools were poorly maintained and definitely needed to be updated. It also stinks to have pools that are so shallow and hot and nowhere for the kids to truly swim. Only one swim up bar was open and it was always crowded.
The staff at this hotel is fantastic. They go above and beyond to make your stay comfortable. They went out of their way to make special meals for both of my children who have dietary restrictions. The property itself is in need of updating. Our room had parts falling off the wall. There was no entertainment and not many amenities available for free I’m Many of the pools were closed due to renovations. However, on the website it said renovations didn’t start until November. The pools were poorly maintained and definitely needed to be updated. It also stinks to have pools that are so shallow and hot and nowhere for the kids to truly swim. Only one swim up bar was open and it was always crowded.
6
Jamie
30 de nov. de 2025
·
A estadia foi de 7 noites
The resort was newly renovated and they were working on the other side while we visited. We did not know this until after booking. The room was in a good condition and clean. Staff is friendly. The food was good for an all inclusive. Recommended areas for improvement: we had to request the mini bar be refreshed and adequate towels/wash clothes multiple times, and they had no activities for kids 8-18yrs. The arcade/game room and water park with slides were both closed during our stay.
The resort was newly renovated and they were working on the other side while we visited. We did not know this until after booking. The room was in a good condition and clean. Staff is friendly. The food was good for an all inclusive. Recommended areas for improvement: we had to request the mini bar be refreshed and adequate towels/wash clothes multiple times, and they had no activities for kids 8-18yrs. The arcade/game room and water park with slides were both closed during our stay.
8
Chandra
17 de nov. de 2025
·
A estadia foi de 7 noites
Staff are amazing! The resort was great and I’m sure if all the amenities were opened I would have given it full stars. Disappointed that some areas were closed without any notice, as the construction closures only referenced to accommodations. Buffet was good as were the restaurants. Nightlife seemed a bit quiet.
Staff are amazing! The resort was great and I’m sure if all the amenities were opened I would have given it full stars. Disappointed that some areas were closed without any notice, as the construction closures only referenced to accommodations. Buffet was good as were the restaurants. Nightlife seemed a bit quiet.
6
Tara
30 de nov. de 2025
·
A estadia foi de 14 noites
Let’s start off by saying the staff were so nice and always very friendly! However, the resort was nice, but the room smelt like mould and had sewage smells a few times where we had to call the front desk. We originally picked this resort in Mexico because of the amazing kids pool and slide area. We were moved last minute from the Grand Riviera to the Grand Sunset next door where they said it had opened brand new w/renos as of Nov 1. However, that was not the case the pool area for the kids was not open at all for the two weeks that we were there and they failed to mention there was constant active construction, jackhammering and loud noise all day long. We actually complained to Expedia because they failed to mention that. If you read in the very fine print and scroll down far into policies they mention a few sentences about some construction, but it’s very limited information. We feel like the hotel was very deceptive and not transparent in addressing how much construction was actually going on. When we complained to the hotel, they basically blamed this on Expedia and said that they knew about this construction for a year in advance. However, Expedia was very helpful and we came to a resolution on an agreement. We had to provide proof videos and photos of the active construction happening at the resort which was immediately outside our balcony, demoing a pool bar with active jack hammering and power tools all day long. If we’d known, we would’ve booked elsewhere.
Let’s start off by saying the staff were so nice and always very friendly! However, the resort was nice, but the room smelt like mould and had sewage smells a few times where we had to call the front desk. We originally picked this resort in Mexico because of the amazing kids pool and slide area. We were moved last minute from the Grand Riviera to the Grand Sunset next door where they said it had opened brand new w/renos as of Nov 1. However, that was not the case the pool area for the kids was not open at all for the two weeks that we were there and they failed to mention there was constant active construction, jackhammering and loud noise all day long. We actually complained to Expedia because they failed to mention that. If you read in the very fine print and scroll down far into policies they mention a few sentences about some construction, but it’s very limited information. We feel like the hotel was very deceptive and not transparent in addressing how much construction was actually going on. When we complained to the hotel, they basically blamed this on Expedia and said that they knew about this construction for a year in advance. However, Expedia was very helpful and we came to a resolution on an agreement. We had to provide proof videos and photos of the active construction happening at the resort which was immediately outside our balcony, demoing a pool bar with active jack hammering and power tools all day long. If we’d known, we would’ve booked elsewhere.
8
Brendan Patrick
4 de nov. de 2025
·
A estadia foi de 7 noites
Staff was the best , food and entertainment were also great. There were renovations going on that were not told to us before arrival. And there were many of the al a carte restaurants that were not open due to the renovations. Also the beach food area was also closed. And the carts near the pools were also closed for food
Staff was the best , food and entertainment were also great. There were renovations going on that were not told to us before arrival. And there were many of the al a carte restaurants that were not open due to the renovations. Also the beach food area was also closed. And the carts near the pools were also closed for food
6
Ma.Del Rosario
17 de out. de 2025
·
A estadia foi de 7 noites
Under construction
Under construction
6
Trent
24 de jul. de 2025
·
A estadia foi de 12 noites
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
4
Victor
5 de dez. de 2025
·
A estadia foi de 3 noites
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes acharam o resort e os quartos muito limpos, mas outros relataram cheiro de mofo ou bolor, pragas e sujeira ocasional na manutenção; as algas na praia também podem causar odores desagradáveis.
Avaliações dos hóspedes relacionadas
2
Ana Gabriela
3 de set. de 2025
·
A estadia foi de 3 noites
La habitación tenía decenas de mini cucarachas, estaban encima de mis cepillos de dientes, vasos, etc. Me cambiaron de habitación y en la tarde que entro room service rompieron un vaso y no nos avisaron, la habitación amaneció llena de vidrios y mi bebé se cortó el pie, terrible
La habitación tenía decenas de mini cucarachas, estaban encima de mis cepillos de dientes, vasos, etc. Me cambiaron de habitación y en la tarde que entro room service rompieron un vaso y no nos avisaron, la habitación amaneció llena de vidrios y mi bebé se cortó el pie, terrible
2
Angel
21 de nov. de 2025
·
A estadia foi de 5 noites
Very to no help at all from staff, room was dirty and the floor in the room was dirty coming with a big party and the staff wanted to sit us separately in the restaurants.
Very to no help at all from staff, room was dirty and the floor in the room was dirty coming with a big party and the staff wanted to sit us separately in the restaurants.
10
Kylie
13 de nov. de 2025
·
A estadia foi de 11 noites
Everything was great. Very very clean resort and very nice staff. No complaints at all.
Everything was great. Very very clean resort and very nice staff. No complaints at all.
2
Veldina
20 de set. de 2025
·
A estadia foi de 6 noites
We had mold all over our room. It stunk. The curtains were all moldy and there was mold on the shower head. It just felt dirty all around. The food was not good either.
We had mold all over our room. It stunk. The curtains were all moldy and there was mold on the shower head. It just felt dirty all around. The food was not good either.
10
SAMI Y AL
6 de nov. de 2025
·
A estadia foi de 12 noites
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
8
julie
6 de nov. de 2025
·
A estadia foi de 8 noites
Our first room needed a solid clean after the renovations, always felt like you were stepping on grout or small tile pieces. The maid did not seem to sweep the floor, we felt like grabbing thw broom in the hallway. We were moved to another room due to our toilet leaking and it was very satisfactory.
Our first room needed a solid clean after the renovations, always felt like you were stepping on grout or small tile pieces. The maid did not seem to sweep the floor, we felt like grabbing thw broom in the hallway. We were moved to another room due to our toilet leaking and it was very satisfactory.
6
JUAN
14 de out. de 2025
·
A estadia foi de 7 noites
The staff is awesome, the conditions of the room were on the lower end, room smelled like mold, beds where uncomfortable. The jacuzzi looked dirty. This was our 4th time there, last time was four years ago and the conditions of the resort have deteriorated significantly since 2021. The shows were average not exciting or a real wow factor. The food was better four years ago, more snack options like street tacos by the pool around lunchtime, great hibachi, etc. This time the tortillas were terrible, the sushi at the Asian restaurant was not good, with the exception of the sashimi. The staff is very attentive I'll give them that. Pool was not very clean, and you can just tell it's worn out. I went with a fun crowed so we had a blast regardless. Part of the resort was closed they as well are supposed to be doing a complete reno on the resort, which it really does need it. I think once they do that it will be back to all its glory.
The staff is awesome, the conditions of the room were on the lower end, room smelled like mold, beds where uncomfortable. The jacuzzi looked dirty. This was our 4th time there, last time was four years ago and the conditions of the resort have deteriorated significantly since 2021. The shows were average not exciting or a real wow factor. The food was better four years ago, more snack options like street tacos by the pool around lunchtime, great hibachi, etc. This time the tortillas were terrible, the sushi at the Asian restaurant was not good, with the exception of the sashimi. The staff is very attentive I'll give them that. Pool was not very clean, and you can just tell it's worn out. I went with a fun crowed so we had a blast regardless. Part of the resort was closed they as well are supposed to be doing a complete reno on the resort, which it really does need it. I think once they do that it will be back to all its glory.
10
Halah
26 de nov. de 2025
·
A estadia foi de 5 noites
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
4
Victor
5 de dez. de 2025
·
A estadia foi de 3 noites
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
4
Silvia
12 de out. de 2025
·
This resort was an older one and could use a good renovation. The staff was not friendly or helpful. Limited dining choices. This resort lacks cleanliness. The staff does not disinfect the dining tables. The buffet area was not refilled with food. You could see the rundown kitchen and the walls were dirty. Bathrooms were old and smelled old. At the pool area there was no other amenities besides a swim bar. No snack bar. Overall, I would not return to state in this resort again.
This resort was an older one and could use a good renovation. The staff was not friendly or helpful. Limited dining choices. This resort lacks cleanliness. The staff does not disinfect the dining tables. The buffet area was not refilled with food. You could see the rundown kitchen and the walls were dirty. Bathrooms were old and smelled old. At the pool area there was no other amenities besides a swim bar. No snack bar. Overall, I would not return to state in this resort again.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são espaçosos, com camas confortáveis e as populares opções de acesso direto à piscina, mas muitos os consideram datados e podem ter cheiro de mofo, problemas com o ar condicionado ou encanamento, mosquitos ou ruído em algumas áreas; o Wi-Fi pode ser instável em alguns pontos.
Avaliações dos hóspedes relacionadas
8
Veronica
6 de out. de 2025
·
A estadia foi de 5 noites
I took my daughter to Mexico to celebrate her 30th birthday July 2, 2025-July 7, 2025. Our suite was beautiful with stunning scenery, and we enjoyed VIP status, which gave us access to the bars, pools, beach, and clubs at both the Grand Riviera and the Platinum Grand Riviera & Sunset Princess resorts. We had a great time shopping in downtown Playa Del Carmen, where we picked up some wonderful souvenirs and tequila. The buffet at the resort offered great service and delicious food. The Mama Mia, Le Fleur, Miso Oriental, and La Vaqueria restaurants were all excellent. A special shout out to Spa Maya for the amazing massages and for surprising my daughter with a complimentary bottle of champagne and a chocolate mousse cake for her birthday. I also want to thank the staff who beautifully decorated our suite with birthday decorations that I purchased from their vendor, as well as our server and chef at La Vaqueria, who went above and beyond to make sure my daughter had a fantastic birthday dinner. The only reason I gave 4 stars instead of 5 is due to a couple of maintenance issues: the toilet ran periodically throughout the night, and water from the shower stall leaked onto the floor in front of the sinks. Although staff attempted to fix the issues, they weren’t completely resolved. Overall, we had a wonderful stay and would definitely return especially to see the resort after the renovations and hopefully with the plumbing issues addressed.
I took my daughter to Mexico to celebrate her 30th birthday July 2, 2025-July 7, 2025. Our suite was beautiful with stunning scenery, and we enjoyed VIP status, which gave us access to the bars, pools, beach, and clubs at both the Grand Riviera and the Platinum Grand Riviera & Sunset Princess resorts. We had a great time shopping in downtown Playa Del Carmen, where we picked up some wonderful souvenirs and tequila. The buffet at the resort offered great service and delicious food. The Mama Mia, Le Fleur, Miso Oriental, and La Vaqueria restaurants were all excellent. A special shout out to Spa Maya for the amazing massages and for surprising my daughter with a complimentary bottle of champagne and a chocolate mousse cake for her birthday. I also want to thank the staff who beautifully decorated our suite with birthday decorations that I purchased from their vendor, as well as our server and chef at La Vaqueria, who went above and beyond to make sure my daughter had a fantastic birthday dinner. The only reason I gave 4 stars instead of 5 is due to a couple of maintenance issues: the toilet ran periodically throughout the night, and water from the shower stall leaked onto the floor in front of the sinks. Although staff attempted to fix the issues, they weren’t completely resolved. Overall, we had a wonderful stay and would definitely return especially to see the resort after the renovations and hopefully with the plumbing issues addressed.
10
Alyson Heather Magdalena
4 de nov. de 2025
·
A estadia foi de 6 noites
Swim up pool well worth the money!
Swim up pool well worth the money!
4
Maria
13 de nov. de 2025
·
A estadia foi de 4 noites
I booked 2 beds and we got one king bed. The place looked like it was falling apart. There’s a musty scent. At one of the pool area there is a giant black mold. Check in and check out took a while. But the staff were very nice.
I booked 2 beds and we got one king bed. The place looked like it was falling apart. There’s a musty scent. At one of the pool area there is a giant black mold. Check in and check out took a while. But the staff were very nice.
8
Tulsa
13 de nov. de 2025
·
A estadia foi de 10 noites
Overall we had a great stay! The food was pretty good and standard for a buffet style. The a la cartes were middle of the road- 2 were super good and 2 were not. Mama Mia was amazing- we went twice. We also got upgraded to a swim out suite which was incredible especially because we were celebrating a special occasion. Staff were super friendly and helpful! Our only quam was the construction which the resort did not inform us of prior to booking or anytime before our trip. Had we had known, we probably would have booked somewhere else. There were lots of construction noises, à la cartes were closed, other amenities were closed, swim up bar closed, etc. Because of this we didn’t feel like we got to experience the entire resort however, since we were so kindly upgraded to a better suite, we took it all as a win. Overall, this resort is good and we had a fantastic time!
Overall we had a great stay! The food was pretty good and standard for a buffet style. The a la cartes were middle of the road- 2 were super good and 2 were not. Mama Mia was amazing- we went twice. We also got upgraded to a swim out suite which was incredible especially because we were celebrating a special occasion. Staff were super friendly and helpful! Our only quam was the construction which the resort did not inform us of prior to booking or anytime before our trip. Had we had known, we probably would have booked somewhere else. There were lots of construction noises, à la cartes were closed, other amenities were closed, swim up bar closed, etc. Because of this we didn’t feel like we got to experience the entire resort however, since we were so kindly upgraded to a better suite, we took it all as a win. Overall, this resort is good and we had a fantastic time!
6
carolina
8 de out. de 2025
·
A estadia foi de 5 noites
The service and staff were excellent, very friendly and attentive. However, the hotel itself feels quite old — both the common areas and my room were outdated. My room also had an unpleasant smell coming from the bathroom, and while the staff tried to fix it by spraying something, it only covered the odor temporarily and left the floor slippery. The rooms definitely need some updates, especially the furniture and wall paint. On a positive note, the buffet was very good, and the Mama Mia restaurant was great. The Mexican restaurant and Miso Thai were just okay.
The service and staff were excellent, very friendly and attentive. However, the hotel itself feels quite old — both the common areas and my room were outdated. My room also had an unpleasant smell coming from the bathroom, and while the staff tried to fix it by spraying something, it only covered the odor temporarily and left the floor slippery. The rooms definitely need some updates, especially the furniture and wall paint. On a positive note, the buffet was very good, and the Mama Mia restaurant was great. The Mexican restaurant and Miso Thai were just okay.
8
Samuel
9 de nov. de 2025
·
A estadia foi de 6 noites
Rooms was really good but our shower light stopped working. Staff very helpful and friendly. Would recommend you guys to get a proper icecream place that has more than 5 flavours of ice cream
Rooms was really good but our shower light stopped working. Staff very helpful and friendly. Would recommend you guys to get a proper icecream place that has more than 5 flavours of ice cream
6
Sophia M
27 de ago. de 2025
·
A estadia foi de 5 noites
So glad I upgraded to the swim out room. This property is huge and many rooms are ot convenient to pools. Was under construction so alot of noise. Rooms could definitely use upgrades and the mosquitoes were horrible! I have no idea how they got in the room as we kept doors shut, but we had to sleep w long sleeves on in order not to get bit. Not the best food, it was ok but very bland and did not feel very authentic to many other resorts I have stayed at.
So glad I upgraded to the swim out room. This property is huge and many rooms are ot convenient to pools. Was under construction so alot of noise. Rooms could definitely use upgrades and the mosquitoes were horrible! I have no idea how they got in the room as we kept doors shut, but we had to sleep w long sleeves on in order not to get bit. Not the best food, it was ok but very bland and did not feel very authentic to many other resorts I have stayed at.
4
Monte Joseph
12 de nov. de 2025
·
A estadia foi de 6 noites
Room was changed 3 times 1 week before arrival, than once there it was changed once more for some maintenance issue. No compensation was given, was told they accomdated us just fine. The food was not that great, quite greasy. The beach was filthy the entire time, garbage was just washing up on shore. Disgusting! The rooms were in definite need of renovation, water damage all around the shower and toilet areas. Booked a king size bed with outdoor shower and jacuzzi was given a room with 2 double beds instead above the night club so it was nothing but thumping music every night from 11pm to 1am! Would not recommend and definitely wont be back, not the anniversary getaway we were expecting thats for sure! 1 out of 10
Room was changed 3 times 1 week before arrival, than once there it was changed once more for some maintenance issue. No compensation was given, was told they accomdated us just fine. The food was not that great, quite greasy. The beach was filthy the entire time, garbage was just washing up on shore. Disgusting! The rooms were in definite need of renovation, water damage all around the shower and toilet areas. Booked a king size bed with outdoor shower and jacuzzi was given a room with 2 double beds instead above the night club so it was nothing but thumping music every night from 11pm to 1am! Would not recommend and definitely wont be back, not the anniversary getaway we were expecting thats for sure! 1 out of 10
6
Barbara J
2 de ago. de 2025
·
A estadia foi de 5 noites
In our Room on the first day Rm 7215 the closet had a very dangerous step up into the Closet which i tripped over and lunged forward into the closet hitting my right upper arm, hyper extended my left pinky and hit both knees very hard. I spent the entire week there in pain with ugly bruise on my are which i still have. When reported to the concierge the next morning they where not to concerned because i did not make an indecent report, but then put a caution tape on the floor the same day. The cleaning crew took their time daily in cleaning our room, and the 3rd floor stairs where brutal ( no elevator) the property is enormous and getting the shuttles where few and far between, the beaches were filthy with algy so could not be enjoyed and NO Ice Machines for the room, in that hot & humid weather i don't think i would go back here again!
In our Room on the first day Rm 7215 the closet had a very dangerous step up into the Closet which i tripped over and lunged forward into the closet hitting my right upper arm, hyper extended my left pinky and hit both knees very hard. I spent the entire week there in pain with ugly bruise on my are which i still have. When reported to the concierge the next morning they where not to concerned because i did not make an indecent report, but then put a caution tape on the floor the same day. The cleaning crew took their time daily in cleaning our room, and the 3rd floor stairs where brutal ( no elevator) the property is enormous and getting the shuttles where few and far between, the beaches were filthy with algy so could not be enjoyed and NO Ice Machines for the room, in that hot & humid weather i don't think i would go back here again!
6
Christina
31 de out. de 2025
·
A estadia foi de 4 noites
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é frequentemente elogiada por sua simpatia e prestatividade. As experiências com o concierge e a recepção variam, com abordagens insistentes para vendas e respostas ocasionais lentas ou pouco prestativas.
Avaliações dos hóspedes relacionadas
6
Gina R
15 de nov. de 2025
·
A estadia foi de 4 noites
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
Staff was accommodating and friendly. Everything everywhere was very clean. A couple things- The property is still being renovated, the website states renovations are complete. Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found. There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food. There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools. Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him! A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend! I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service. Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
10
Athul
13 de out. de 2025
·
A estadia foi de 6 noites
Staff is your biggest asset. They treat people great
Staff is your biggest asset. They treat people great
10
SAMI Y AL
6 de nov. de 2025
·
A estadia foi de 12 noites
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
4
Nilsa
29 de ago. de 2025
·
A estadia foi de 2 noites
The place was beautiful but front desk lady was so rude and not helpful at all. The manager was very nice and he tried to help as much as he could.
The place was beautiful but front desk lady was so rude and not helpful at all. The manager was very nice and he tried to help as much as he could.
6
Karina
8 de out. de 2025
·
A estadia foi de 5 noites
Everything was great about the property, the food options, the staff, the service, the rooms, the pool, the beach. However, there is this princess royal agency that tainted our trip. For once, they harass you the minute you walk in to the resort, offering you free gifts, tours and such but the reviews online are nothing but horrible experiences. I wouldn't stay here again for that reason, they continued to chase me and get me to do a tour that supposedly included a cenote tour and tequila tasting.
Everything was great about the property, the food options, the staff, the service, the rooms, the pool, the beach. However, there is this princess royal agency that tainted our trip. For once, they harass you the minute you walk in to the resort, offering you free gifts, tours and such but the reviews online are nothing but horrible experiences. I wouldn't stay here again for that reason, they continued to chase me and get me to do a tour that supposedly included a cenote tour and tequila tasting.
10
Thi Yen Ny
1 de nov. de 2025
·
A estadia foi de 5 noites
Excellent customer service, everyone works there very nice and helpful
Excellent customer service, everyone works there very nice and helpful
10
Ayan
24 de nov. de 2025
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A estadia foi de 5 noites
Great staff and customer service!
Great staff and customer service!
8
Liza Jane
6 de nov. de 2025
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A estadia foi de 4 noites
The front desk wasn't very helpful, and the first day was a challenge trying to figure out were everything was. The rest of the staff was great and we had a wonderful time.
The front desk wasn't very helpful, and the first day was a challenge trying to figure out were everything was. The rest of the staff was great and we had a wonderful time.
4
Kishan
13 de nov. de 2025
·
A estadia foi de 8 noites
Staff, room , amenities, overall cleanliness was amazing, but the activity provider/partner of the ‘princess hotels’ which is called “live it” is a nightmare, had lots or challenges with them , they rescheduled our activities multiple times(4times) with no valid reasons ,left us stranded(weather was great-no rain) totally ruined our vacation . This would be the primary reason I would not recommend to stay at the princess (sunset hotel). Hopefully someone reviews these and gets back with a proper solution! Looking forward to hearing from the team.
Staff, room , amenities, overall cleanliness was amazing, but the activity provider/partner of the ‘princess hotels’ which is called “live it” is a nightmare, had lots or challenges with them , they rescheduled our activities multiple times(4times) with no valid reasons ,left us stranded(weather was great-no rain) totally ruined our vacation . This would be the primary reason I would not recommend to stay at the princess (sunset hotel). Hopefully someone reviews these and gets back with a proper solution! Looking forward to hearing from the team.
2
Tiphane
2 de jul. de 2025
·
A estadia foi de 7 noites
They would not honor my reservation made on Expedia. They made me make another reservation and pay an additional $1,000 for the same accommodations. Apparently this is how the operate- as a couple in the plane back to the US was also upcharged an additional $1,000. They have you 2400 miles from home and know you are desperate to stay- so they scam those who booked via Expedia. I will be disputing the whole thing on my AMEX. The property is undergoing a renovation and is over half the amenities are closed- but the resort says they are running business as usual- which is a lie. They trashed Expedia and blamed them for the upcharges and basically everything else. This place is trash.
They would not honor my reservation made on Expedia. They made me make another reservation and pay an additional $1,000 for the same accommodations. Apparently this is how the operate- as a couple in the plane back to the US was also upcharged an additional $1,000. They have you 2400 miles from home and know you are desperate to stay- so they scam those who booked via Expedia. I will be disputing the whole thing on my AMEX. The property is undergoing a renovation and is over half the amenities are closed- but the resort says they are running business as usual- which is a lie. They trashed Expedia and blamed them for the upcharges and basically everything else. This place is trash.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localizado à beira-mar, mas fora da cidade; muitos dependem de táxis ou ônibus e notam longas caminhadas pela propriedade extensa. Algas sazonais frequentemente limitam a natação no oceano e podem criar odores.
Avaliações dos hóspedes relacionadas
6
Megan
13 de jul. de 2025
·
A estadia foi de 7 noites
The resort was very pretty, nicely done. The staff was very kind but long waits to talk to concierge or front desk. The teolky was very convenient and came around often. The whole place is slippery as hell though! Bring water shoes. I fell 3 times, my flip flops aparently had no traction. I broke my ankle on the last. Had to hobble around the rest of the time. The pools with swim up bar were great. The water is almost warm and the service was good too! Get a mud slide. Or havanna light. The ocean and beach however, was filled with seaweed! The taco buffet at the beach is good, but the smell was so bad that there was hardly anyone down there. No swimmers. Beach empty of people. The steak place made me sick, no one at our table of 4 could finish their steak. They were grose. But the bread and the sides were good. The mexican place was pretty good, great service and fast. The buffet by the lobby was interesting. So many options, but some pretty odd things, and things were dry. I went with the omelet bar for most breakfasts. The club was fun when they played good music! Some pretty scantily clad girls down there. Yikes! All in all, I'd personally try a different place if I go again.
The resort was very pretty, nicely done. The staff was very kind but long waits to talk to concierge or front desk. The teolky was very convenient and came around often. The whole place is slippery as hell though! Bring water shoes. I fell 3 times, my flip flops aparently had no traction. I broke my ankle on the last. Had to hobble around the rest of the time. The pools with swim up bar were great. The water is almost warm and the service was good too! Get a mud slide. Or havanna light. The ocean and beach however, was filled with seaweed! The taco buffet at the beach is good, but the smell was so bad that there was hardly anyone down there. No swimmers. Beach empty of people. The steak place made me sick, no one at our table of 4 could finish their steak. They were grose. But the bread and the sides were good. The mexican place was pretty good, great service and fast. The buffet by the lobby was interesting. So many options, but some pretty odd things, and things were dry. I went with the omelet bar for most breakfasts. The club was fun when they played good music! Some pretty scantily clad girls down there. Yikes! All in all, I'd personally try a different place if I go again.
6
Odalys
18 de out. de 2025
·
A estadia foi de 5 noites
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
They are remodeling part of the hotel, but the areas that are open are still pretty big and spacious. The trolly was frequently coming and going which was nice! The main food hall options are limited and average, so definitely recommend making reservations if possible. They have several pools and they are all spread out nicely so it’s not as crowded. The hotel offers limited shuttles that go downtown, however if you stay out late or miss it you will need to get a cab bc the hotel is not at a walkable distance. Also don’t bother doing pre-check in since they still make you check in at the front desk and require all documents.
8
Sahrish
11 de ago. de 2025
·
Good location and the resort is beautiful but half of it is under construction, limiting access to some restaurants. The rooms in the princess resort are due for an upgrade as they are dated. The staff is beyond incredible and try to make your stay a pleasant one. The food was alright!
Good location and the resort is beautiful but half of it is under construction, limiting access to some restaurants. The rooms in the princess resort are due for an upgrade as they are dated. The staff is beyond incredible and try to make your stay a pleasant one. The food was alright!
6
Sandra Dawn
16 de jul. de 2025
·
A estadia foi de 12 noites
Beautiful resort! I chose the east coast of Mexico because I heard the beaches were incredible; apparently they are… from Nov-March… but not in July! We didn’t know about “seaweed season”, which we hit, so the beach was disgusting and smelled absolutely awful. However, the resort itself was wonderful! Lots of pools from which to choose, incredible food at the buffet and the many lovely restaurants, all on-site. The staff are all super friendly and helpful! If you want to leave the resort, you cannot just walk to another place, rather, you need to take a lengthy shuttle or cab. They offer lots of excursions at additional costs, but well worth going on them. The 60 min evening entertainment was great too; mostly dancing. The shows repeated after one week, but we enjoyed them the second week too. Half of this humongous resort was under construction, so there were tarps up and construction noise at times. The resort is so large that the half that we were on was not affected by the construction. We were, however, affected by a lot of noise from leaf blowers, trimmers and pressure washers, as well as music from the different pools during most of the day. In general it is was a louder resort. The other guest were also disrespectful of resort rules and chose to smoke and play loud music by the pool, and reserve chairs they did not use. Overall though, a great experience!
Beautiful resort! I chose the east coast of Mexico because I heard the beaches were incredible; apparently they are… from Nov-March… but not in July! We didn’t know about “seaweed season”, which we hit, so the beach was disgusting and smelled absolutely awful. However, the resort itself was wonderful! Lots of pools from which to choose, incredible food at the buffet and the many lovely restaurants, all on-site. The staff are all super friendly and helpful! If you want to leave the resort, you cannot just walk to another place, rather, you need to take a lengthy shuttle or cab. They offer lots of excursions at additional costs, but well worth going on them. The 60 min evening entertainment was great too; mostly dancing. The shows repeated after one week, but we enjoyed them the second week too. Half of this humongous resort was under construction, so there were tarps up and construction noise at times. The resort is so large that the half that we were on was not affected by the construction. We were, however, affected by a lot of noise from leaf blowers, trimmers and pressure washers, as well as music from the different pools during most of the day. In general it is was a louder resort. The other guest were also disrespectful of resort rules and chose to smoke and play loud music by the pool, and reserve chairs they did not use. Overall though, a great experience!
6
Boris
27 de ago. de 2025
·
A estadia foi de 4 noites
The staff and food was really good. I was not happy with the beach conditions i could not enter beach once during my trip due to seaweed
The staff and food was really good. I was not happy with the beach conditions i could not enter beach once during my trip due to seaweed
8
Angela Nicole
29 de set. de 2025
·
A estadia foi de 4 noites
The property was nice, needs some updating in areas, but they’re working on it. It’s a little far from the airport, about 45 min drive. The food is ok, not terrible, but not great. But the staff is awesome, everyone was happy and helpful. My husband and I had a great time.
The property was nice, needs some updating in areas, but they’re working on it. It’s a little far from the airport, about 45 min drive. The food is ok, not terrible, but not great. But the staff is awesome, everyone was happy and helpful. My husband and I had a great time.
8
Julissa N
15 de set. de 2025
·
A estadia foi de 5 noites
We booked this hotel from September 8th to 13th. But when we arrived, we were treated well. The bad thing was that half the hotel was closed for renovations! We paid for this hotel to have all the amenities, and I don't think it's fair that we weren't warned that many things would be closed. There was a lot of noise from the construction, and it felt unprivileged to walk past the people working. It made it look unsightly because it's divided by a green fence.
We booked this hotel from September 8th to 13th. But when we arrived, we were treated well. The bad thing was that half the hotel was closed for renovations! We paid for this hotel to have all the amenities, and I don't think it's fair that we weren't warned that many things would be closed. There was a lot of noise from the construction, and it felt unprivileged to walk past the people working. It made it look unsightly because it's divided by a green fence.
8
Elizabeth Hui-Eng
1 de nov. de 2025
·
A estadia foi de 10 noites
Property is exquisite. Staff and food is good. Could use more transportation options out of the resort
Property is exquisite. Staff and food is good. Could use more transportation options out of the resort
6
Barbara
11 de out. de 2025
·
A estadia foi de 5 noites
Staff was friendly. Place is clean. Pool water temperature was perfect. Food can be improved. More selections. La Vaqueria most especially. The beach could use some daily clean up to make it desirable to swim in. Too many sales people that try to get you to buy even before seeing the resort. More poolside activities would be nice even in low season to entice guests.
Staff was friendly. Place is clean. Pool water temperature was perfect. Food can be improved. More selections. La Vaqueria most especially. The beach could use some daily clean up to make it desirable to swim in. Too many sales people that try to get you to buy even before seeing the resort. More poolside activities would be nice even in low season to entice guests.
6
Christina
31 de out. de 2025
·
A estadia foi de 4 noites
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O buffet é frequentemente apreciado pela variedade e alguns restaurantes à la carte se destacam, mas muitos relatam comida repetitiva ou medíocre, disponibilidade limitada de restaurantes durante as reformas e dificuldade em conseguir reservas; o serviço de quarto pode ter uma taxa e algumas bebidas podem parecer diluídas.
Avaliações dos hóspedes relacionadas
8
Winy Anne Miranda
18 de out. de 2025
·
A estadia foi de 5 noites
This resort was beautiful! Despite the renovations, it wasn’t bothersome to us and there were still many activities to do on the property. It was just unfortunate that we couldn’t see the whole resort. Most of the staff were friendly & helpful. Our room was really nice & clean. The buffet was pretty good. The food can get repetitive but thats why you have the a la carte restaurants. We fortunately got reservations at most of them except at Miso Thai. The food was really good, especially at the Le Fleur (fav) and La Haciendas. 2 out of the four reservations we had were late night. It seemed that the later reservations were, the worse the service was. The worst experience we had was at the grill restaurant. We felt very dismissed by our waiter, the wrong orders were brought & the steaks were not cooked properly. On our last night, we got to try the new location for the riviera buffet, which was beautiful! The additions to the food buffet were amazing. I wish we got another day to experience this new location as they had more options and the design was more modern. The drinks were great, although it did taste very watered down at times. The pools were also kept well. Jonathan at the fantasy pool was great! I suggest you join one of his activities (waterpolo or aquafit) at least once! The beach was also beautiful. The seaweed was not as bad as I was expecting. We got to paddleboard & snorkel(free). We were able to see a school of fish close to the shore which was cool!
This resort was beautiful! Despite the renovations, it wasn’t bothersome to us and there were still many activities to do on the property. It was just unfortunate that we couldn’t see the whole resort. Most of the staff were friendly & helpful. Our room was really nice & clean. The buffet was pretty good. The food can get repetitive but thats why you have the a la carte restaurants. We fortunately got reservations at most of them except at Miso Thai. The food was really good, especially at the Le Fleur (fav) and La Haciendas. 2 out of the four reservations we had were late night. It seemed that the later reservations were, the worse the service was. The worst experience we had was at the grill restaurant. We felt very dismissed by our waiter, the wrong orders were brought & the steaks were not cooked properly. On our last night, we got to try the new location for the riviera buffet, which was beautiful! The additions to the food buffet were amazing. I wish we got another day to experience this new location as they had more options and the design was more modern. The drinks were great, although it did taste very watered down at times. The pools were also kept well. Jonathan at the fantasy pool was great! I suggest you join one of his activities (waterpolo or aquafit) at least once! The beach was also beautiful. The seaweed was not as bad as I was expecting. We got to paddleboard & snorkel(free). We were able to see a school of fish close to the shore which was cool!
4
Shannon
22 de out. de 2025
·
A estadia foi de 4 noites
The app didn’t state that half the resort was closed and not all the restaurants listed were open. I have been to numerous Mexico resorts and this was my least favorite. The food was horrible I almost fell multiple times a day. There was also no food options at the pool and you couldn’t eat pool side. Staff was friendly and the room was ok
The app didn’t state that half the resort was closed and not all the restaurants listed were open. I have been to numerous Mexico resorts and this was my least favorite. The food was horrible I almost fell multiple times a day. There was also no food options at the pool and you couldn’t eat pool side. Staff was friendly and the room was ok
8
Moises
21 de ago. de 2025
·
A estadia foi de 7 noites
This should no longer qualify as 5 star. We have stayed here before and it is simply not the same. First of all, half the hotel is closed undergoing construction, they are using the common buffet areas as sit down reservation restaurants at night. The construction was not disclosed at booking time. Food quality is considerably down. Breakfast buffet is good. Lunch okay. Dinner is terrible. Extremely salty dishes, overcooked meats, undercooked rice, and the worse was burn oil taste on fried fish. Had to complain to the Cheff/Cook in charge and leave to find a place to eat. This should not happen when you're paying about $900 per night for five people. The people working there, make the difference and are very welcoming and accommodating.
This should no longer qualify as 5 star. We have stayed here before and it is simply not the same. First of all, half the hotel is closed undergoing construction, they are using the common buffet areas as sit down reservation restaurants at night. The construction was not disclosed at booking time. Food quality is considerably down. Breakfast buffet is good. Lunch okay. Dinner is terrible. Extremely salty dishes, overcooked meats, undercooked rice, and the worse was burn oil taste on fried fish. Had to complain to the Cheff/Cook in charge and leave to find a place to eat. This should not happen when you're paying about $900 per night for five people. The people working there, make the difference and are very welcoming and accommodating.
8
Ashley
26 de out. de 2025
·
A estadia foi de 3 noites
The property Is still under renovation and the rooms still need to be updated we had a 32in old school tv that stood on the dresser the jetted tub was not clean it had a rust ring around it as well as the jets had rust…room service is not included in your stay it’s an additional charge and if you don’t get reservations for a restaurant they get you a table if you buy a bottle…we basically ate at the buffets which was not bad the pasta and seafood options are good for those that do not eat meat like me…staff was friendly oh yea and the drinks are all watered down so make sure you buy a bottle at the hotel or order double shots on the side to add yourself
The property Is still under renovation and the rooms still need to be updated we had a 32in old school tv that stood on the dresser the jetted tub was not clean it had a rust ring around it as well as the jets had rust…room service is not included in your stay it’s an additional charge and if you don’t get reservations for a restaurant they get you a table if you buy a bottle…we basically ate at the buffets which was not bad the pasta and seafood options are good for those that do not eat meat like me…staff was friendly oh yea and the drinks are all watered down so make sure you buy a bottle at the hotel or order double shots on the side to add yourself
6
Trista
22 de out. de 2025
·
A estadia foi de 3 noites
Only 2 restaurants were open and were booked the entire stay so had to eat buffet for all meals.
Only 2 restaurants were open and were booked the entire stay so had to eat buffet for all meals.
2
Pacen
4 de out. de 2025
·
A estadia foi de 3 noites
Half the resort was shut down. They did not open any other amenities for us. Very quiet with no activities. Club is so boring. Food is okay. Room service not included in “all inclusive” which is just crazy considering this is the first all inclusive I’ve been to that doesn’t include room service. Terrible experience.
Half the resort was shut down. They did not open any other amenities for us. Very quiet with no activities. Club is so boring. Food is okay. Room service not included in “all inclusive” which is just crazy considering this is the first all inclusive I’ve been to that doesn’t include room service. Terrible experience.
10
Halah
26 de nov. de 2025
·
A estadia foi de 5 noites
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
“Our stay at Grand Riviera Princess was absolutely wonderful! The resort was spotless and beautifully maintained. The staff went above and beyond—always friendly, attentive, and courteous. The food options were great, with plenty of variety and fresh choices every day. We loved the pools, beach access, and evening entertainment. The atmosphere was relaxing and perfect for both families and couples. Highly recommend this resort for anyone looking for a clean, welcoming, and luxurious all-inclusive experience!”
6
Trent
24 de jul. de 2025
·
A estadia foi de 12 noites
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
Grounds were nice. Rooms were in good condition , food was lack luster compared to competition down the road, property under Reno’s not all amenities available.
8
Bonnie
23 de nov. de 2025
·
A estadia foi de 8 noites
Room was clean staff we felt weren’t very friendly. You couldn’t use your swim out after a certain time. All inclusive means just that shouldn’t have to pay for room service
Room was clean staff we felt weren’t very friendly. You couldn’t use your swim out after a certain time. All inclusive means just that shouldn’t have to pay for room service
10
Sylvie Marie
23 de nov. de 2025
·
A estadia foi de 6 noites
Staff was fantastic, food was great!
Staff was fantastic, food was great!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Juna
28 de abr. de 2026
·
A estadia foi de 2 noites
Perfeito!!! Vale cada centavo. Ainda ganhamos um upgrade!
Perfeito!!! Vale cada centavo. Ainda ganhamos um upgrade!
6
JUAN RAMON
4 de mar. de 2026
·
A estadia foi de 5 noites
Pocas amenidades
Pocas amenidades
10
Bruno Felipe
4 de dez. de 2025
·
A estadia foi de 9 noites
Complexo do resort é gigantesco! Tudo muito impressionante, com boa qualidade, atividades e restaurantes. Funcionários super atenciosos!
Complexo do resort é gigantesco! Tudo muito impressionante, com boa qualidade, atividades e restaurantes. Funcionários super atenciosos!
10
Daniel
30 de out. de 2024
·
A estadia foi de 7 noites
Super recomendsdo!
Super recomendsdo!
10
Sandra
20 de out. de 2024
·
A estadia foi de 5 noites
Excelente. Nos encanto
Excelente. Nos encanto
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Está a considerar este hotel para a sua viagem a Playa del Carmen?
Qual é o preço médio das tarifas de quarto no Grand Riviera Princess - All Inclusive em Playa del Carmen?
Nos próximos 60–90 dias, as tarifas de quarto no Grand Riviera Princess - All Inclusive em Playa del Carmen costumam ser de cerca de US$ 205 por noite para dois hóspedes, variando de US$ 197 a US$ 364.
Por que o Grand Riviera Princess - All Inclusive é tão acessível?
O Grand Riviera Princess - All Inclusive em Playa del Carmen oferece preços mais baixos do que a maioria dos concorrentes próximos – é mais barato que 19 de 20 hotéis comparáveis, que geralmente custam cerca de US$ 330 por noite. A localização do hotel em Quintana Roo e seu foco em casais e famílias ajudam a posicioná-lo como uma opção de bom valor em vez de uma alternativa de luxo no centro da cidade.
Quais são os meses mais baratos para ficar no Grand Riviera Princess - All Inclusive?
Outubro é o mês mais barato para ficar no Grand Riviera Princess - All Inclusive em Playa del Carmen, com uma média de US$ 189 por noite; março é o mais caro, com uma média de US$ 438. As tarifas mais baixas de outubro coincidem com o fato de que abril é o mês menos movimentado, portanto, o período com menos multidões não corresponde necessariamente aos preços mais baixos.
Qual é a melhor época para visitar o Grand Riviera Princess - All Inclusive para evitar multidões?
A procura no Grand Riviera Princess - All Inclusive em Playa del Carmen atinge o pico em janeiro e diminui para o seu ponto mais baixo em abril, tornando o início do outono e os períodos de transição na primavera mais calmos para as praias e passeios locais. Planeje atividades em abril para ter menos multidões e acesso mais fácil às atrações próximas.
Como é que o preço por noite em Grand Riviera Princess - All Inclusive em Playa del Carmen se compara com as últimas semanas?
O preço atual no Grand Riviera Princess - All Inclusive em Playa del Carmen é US$ 202 por noite para dois hóspedes, o que é elevado para este hotel: cerca de 15% acima da sua média US$ 178 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 172 e US$ 228.
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-10-31: 162.7660780593872USD
- 2026-11-01: 201.71000835876464USD
- 2026-11-02: 201.30933777008056USD
- 2026-11-03: 201.71000835876464USD
- 2026-11-04: 201.71000835876464USD
- 2026-11-05: 201.71000835876464USD
- 2026-11-06: 218.19001724014282USD
- 2026-11-07: 224.73462251815795USD
- 2026-11-08: 201.54089481506347USD
- 2026-11-09: 201.71000835876464USD
- 2026-11-10: 201.71000835876464USD
- 2026-11-11: 201.71000835876464USD
- 2026-11-12: 201.71000835876464USD
- 2026-11-13: 253.70228922195435USD
- 2026-11-14: 219.62937924957276USD
- 2026-11-15: 203.11999423828124USD
- 2026-11-16: 202.11999249649048USD
- 2026-11-17: 201.71000835876464USD
- 2026-11-18: 201.71000835876464USD
- 2026-11-19: 201.71000835876464USD
- 2026-11-20: 229.30632759475708USD
- 2026-11-21: 227.01678381500244USD
- 2026-11-22: 201.71000835876464USD
- 2026-11-23: 201.71000835876464USD
- 2026-11-24: 203.74200260162354USD
- 2026-11-25: 201.71000835876464USD
- 2026-11-26: 224.17193035430907USD
- 2026-11-27: 265.2810130142212USD
- 2026-11-28: 228.72999834442138USD
- 2026-11-29: 201.71000835876464USD
- 2026-11-30: 201.71000835876464USD
- 2026-12-01: 202.63254529724122USD
- 2026-12-02: 203.74200260162354USD
- 2026-12-03: 203.74200260162354USD
- 2026-12-04: 228.42629120025634USD
- 2026-12-05: 219.62937924957276USD
- 2026-12-06: 203.74200260162354USD
- 2026-12-07: 203.86179705810548USD
- 2026-12-08: 204.19990452194213USD
- 2026-12-09: 203.74200260162354USD
- 2026-12-10: 203.74200260162354USD
- 2026-12-11: 219.62937924957276USD
- 2026-12-12: 228.72999834442138USD
- 2026-12-13: 203.74200260162354USD
- 2026-12-14: 203.74200260162354USD
- 2026-12-15: 203.74200260162354USD
- 2026-12-16: 204.0199906791687USD
- 2026-12-17: 204.0199906791687USD
- 2026-12-18: 228.42629120025634USD
- 2026-12-19: 228.72999834442138USD
- 2026-12-20: 204.0199906791687USD
- 2026-12-21: 203.74200260162354USD
- 2026-12-22: 207.83630711669923USD
- 2026-12-23: 900.120029119873USD
- 2026-12-24: 908.1199746978759USD
- 2026-12-25: 908.0442358917236USD
- 2026-12-26: 908.1199746978759USD
- 2026-12-27: 1397.1199890686034USD
- 2026-12-28: 1410.1199946228028USD
- 2026-12-29: 1404.4778637023926USD
- 2026-12-30: 1409.1199416137695USD
- 2026-12-31: 1258.5886542480469USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito; não se aceita numerário
- O alojamento não pode garantir quartos sem ruído
- O alojamento dispõe dos seguintes elementos de segurança: detetor de fumo, sistema de segurança e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- A piscina está aberta das 8:00 às 20:00.
- Há trabalhos de construção a decorrer num edifício próximo e que poderão eventualmente gerar um certo nível de ruído.
- Taxa de check-out tardio: 50 USD (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Balcão de turismo
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Babysitting/Serviço para crianças
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Caixa ATM/Multibanco
Depósito de bagagem
Área designada para fumadores
Check-in/check-out expresso
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Atividades
Piscina
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Jardim
Praia (na proximidade)
Mergulho
Windsurf
Bilhar
Parque infantil
Canoagem
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Música ao vivo
Evening Entertainment
Mobiliário de exterior
Pool (Seasonal Outdoor)
Ténis de mesa
Terraço
Fitness Center (nearby)
Geral
Serviço de quartos
Restaurante
Sauna
Banheira de hidromassagem/Jacúzi
Banho turco
Massagem
Spa/Health club
Cabeleireiro/Salão de beleza
Tratamentos corporais
Tratamentos de beleza
Clube para crianças
Bar junto à piscina
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Estacionamento
Estacionamento
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito