Holiday Inn Express Princeton by IHG

At some point, a business need to reinvest in their products and properties. This hotel is a mess and smells like a jr high boys locker room. Carpets are nasty and the elevator is a train wreck. Holiday Inn Express can do better.

Not wheelchair friendly. Parking lot was unplowed, no signs to indicate any hcp parking spots and front desk didn't know where they were. I parked in a snow covered area, wheelchair got stuck several times getting to entrance. Live bug in bathroom. No facial tissue available so they gave us a roll of tp. Towels were big but not at all soft. Bedding was clean, mattress comfortably soft, spacious room. Good breakfast selection but most unevenly cooked bacon I have ever seen, with sections barely cooked, crisp, and almost overcooked on the same strip.

Showed up to hotel and the person checking us in couldnt check us in because there was something wrong with the expedia booking. Sat around there for an hour until finally she gave us the rooms. Wanted to use the pool but the girl at the front desk couldnt find her key to let us in. Wasted more time trying to figure that out. Was a poor experience

Staff was great, pool was broke which is one of the reasons we chose there

Breakfast was good. They were out of a couple of things - pancake batter and cranberry juice. The pool was not open the last two days of our stay. Staff was very friendly and the room was comfortable.

All was good except the pool was closed which was one of the reasons we chose this location.

The room was not cleaned! Housekeeping did not bring fresh towels, toilet paper and kleenex. I understand

The covers on our bed were dirty

There were cobwebs inside the window sill ; however, the room was clean as well as the bathroom! Carpet needed to be cleaned because of age and stains!

Our room smelled like mildew.. was terrible when we came home our clothes smellled like it as well after sleeping there all night

It's rough around the edges. Has a musty smell. Had to switch rooms because the first room has a filthy bathroom and the lights in the room were only partially working. I will try another hotel next trip to my hometown. It was an ok stay.

Poorly maintained Cracked and falling paint in shower Stained carpet Hair on bedding Breakfast offered a nice variety Friendly staff

Sink still had hair in it from where someone shaved. Nasty.

There is black mold in the rooms and bugs everywhere

Hotel itself was rather run down, bathroom needs work

Good stay, great staff, bathroom/tub/toilet another story. Toilet seat looked like it came from a workman's outhouse, yellow, chipped, stained, tub mold in corners of walls, discolored tile, grout pulling away from tub/walls, definitely needs remodeling. Informed staff, no compensation offered or room move. Only two clients in entire hotel. Really? I can see why.

The check process was good. The only problem was I couldn't get the temperature in the room to my comfort level.

Overall, stay was very pleasant. The only issue that I had was that whoever was above me literally stayed up until 2 o’clock in the morning, jumping on the floor or wrestling around I believe they had children and it was hard for me to go to sleep other than that, it was great.

Our door wouldn’t latch, and when we told the front desk they just said to pull harder

Our bed was not very comfy. Hard mattress

The hotel was nice, fairly clean but there was a leak in our bathroom coming from the floor above so unable to use the shower.

The hotel is definitely showing its age with outdated decor. The night manager, Shan Digby, was rude and less than accommodating. I booked two rooms, one with six people and one with five people ( 2 adults and 9 children) all documented through the website. He refused to provide enough towels for the rooms and had an attitude when I referred to the booking data. In addition, neither of my two room contained the bedding for the sofa beds which I had to

Sounded like a heard of buffalo up above us.

We booked a King room but they didn't have one when we arrived. The A/C in the room was extemely loud and rattled. The refrigerator leaked water. Blamed king bed issue on timing with reservations between their system and Hotels.com.

Comfy bed, good shower power, good breakfast, nice staff

Hotel itself was rather run down, bathroom needs work

Yes, I would stay here again. Clean and convenient. It was around 10:00 pm when we arrived, nothing going on. Young lady at the desk wearing a hoodie and jeans. It took 30” to finally get our room. She did not know how to receive the payment from a third party, I finally had to tell her to call her manager once she did that she figured it out with some instruction. She was new and hopefully she will appear more professional with her next guests. We were very tired and standing around waiting for her to figure it out was frustrating. The rooms were nice and it was very quiet.

Very friendly service and breakfast was great!

Everyone very friendly. Breakfast fantastic

Checking in was a joke. The guy could not talk english that me or my wife could understand. Had to put a $300 hold on room keys until check out. Next morning checking out, all there was a box to drop room keys in for someone else to come behind you and steal so you are charged for the room keys. So I waited. No one at the desk. Waited 15 minutes. Resident cook had to find someone. Pretty poorly run joint.Bad area of town. Hard to get back out to interstate. Rooms stunk

Property could not locate my confirmed reservation.

Showed up to hotel and the person checking us in couldnt check us in because there was something wrong with the expedia booking. Sat around there for an hour until finally she gave us the rooms. Wanted to use the pool but the girl at the front desk couldnt find her key to let us in. Wasted more time trying to figure that out. Was a poor experience

Stayed 9 nights. Not one time did house cleaning ever touch our room. After multiple request to house keeping and the front desk, from three of us it still did not work. We had to get our towels and washcloths every night from the front desk. Had to ask for toilet paper and body wash three nights in. Tracked housekeeping down to take our trash and put new bags in. Spoke with housekeeping mid stay to request new sheets for one of the beds, since I had workers changing out. Told her I would even make the bed if we could get the sheets. She told me if we were out of the room the next morning by 8:30 she would change them. We left at 8 and arrived back by 2:30. Nothing was done. I ended up renting a room at the Hampton Inn for the last weekend there and the service was excellent. With my job, I stay at several hotels throughout a 6 month period, not to mention leisurely travel. This is the first review I have ever left, and the only time I've ever told the front desk that the service was worse than pathetic.

The hotel is definitely showing its age with outdated decor. The night manager, Shan Digby, was rude and less than accommodating. I booked two rooms, one with six people and one with five people ( 2 adults and 9 children) all documented through the website. He refused to provide enough towels for the rooms and had an attitude when I referred to the booking data. In addition, neither of my two room contained the bedding for the sofa beds which I had to

Front desk is friendly and quick.

Good stay, great staff, bathroom/tub/toilet another story. Toilet seat looked like it came from a workman's outhouse, yellow, chipped, stained, tub mold in corners of walls, discolored tile, grout pulling away from tub/walls, definitely needs remodeling. Informed staff, no compensation offered or room move. Only two clients in entire hotel. Really? I can see why.

Yes, I would stay here again. Clean and convenient. It was around 10:00 pm when we arrived, nothing going on. Young lady at the desk wearing a hoodie and jeans. It took 30” to finally get our room. She did not know how to receive the payment from a third party, I finally had to tell her to call her manager once she did that she figured it out with some instruction. She was new and hopefully she will appear more professional with her next guests. We were very tired and standing around waiting for her to figure it out was frustrating. The rooms were nice and it was very quiet.

The convenience of the property

Checking in was a joke. The guy could not talk english that me or my wife could understand. Had to put a $300 hold on room keys until check out. Next morning checking out, all there was a box to drop room keys in for someone else to come behind you and steal so you are charged for the room keys. So I waited. No one at the desk. Waited 15 minutes. Resident cook had to find someone. Pretty poorly run joint.Bad area of town. Hard to get back out to interstate. Rooms stunk

Stayed for multiple nights. This location worked for our needs.

Very quiet and close to everything!

Great location with easy access and great service!

Very friendly service and breakfast was great!

The breakfast wasn't the best. Some cosmetic problems, but all in all pretty good.

Everyone very friendly. Breakfast fantastic

Overall stay was okay. Water stains on ceiling in room should be addressed. Additional towels should be placed in room. Breakfast was okay. Hostess was extremely kind.

Not wheelchair friendly. Parking lot was unplowed, no signs to indicate any hcp parking spots and front desk didn't know where they were. I parked in a snow covered area, wheelchair got stuck several times getting to entrance. Live bug in bathroom. No facial tissue available so they gave us a roll of tp. Towels were big but not at all soft. Bedding was clean, mattress comfortably soft, spacious room. Good breakfast selection but most unevenly cooked bacon I have ever seen, with sections barely cooked, crisp, and almost overcooked on the same strip.

Poorly maintained Cracked and falling paint in shower Stained carpet Hair on bedding Breakfast offered a nice variety Friendly staff

The breakfast was offered untill 9:30 came down for breakfast at 9:00am no fresh fruit , no bagles out no bread out for toast omelets and biscuit gravy was not at all appealing flies and gnats flying in breakfast area landing on plates and silverware. Also were landing on cereal dispenser. .

Breakfast was good. They were out of a couple of things - pancake batter and cranberry juice. The pool was not open the last two days of our stay. Staff was very friendly and the room was comfortable.

Comfy bed, good shower power, good breakfast, nice staff

Only thing I would have changes was the breakfast cook wore sandals which is not every sanitized for a kitchen.