Is parking available at the property?

Complimentary parking is available for guests on-site.

Does the property allow pets?

Pets are not allowed, and no service animals are permitted.

What are the standard check-in and check-out times?

Check-in is at 15:00 and check-out is at 11:00. Early or late check-in/check-out availability and costs are not specified.

Where is the property located in relation to key landmarks?

The property is located in Genting Highlands, in the entertainment district and in the mountains, with attractions like Genting SkyWorlds Theme Park and Lentang Forest Recreational Park nearby.

Is there a swimming pool at the property?

Yes, there is an outdoor swimming pool available for guests.

What are the policies for guests staying with children?

Children are welcome; 1 child up to the age of 6 years can stay for free if using existing beds in the parent's or guardian's room.

Geo38 Premier Suites Genting Highlands

What guests think

At Geo38 Premier Suites Genting Highlands, travellers highlight convenient access to shops and eateries, spacious apartments with views, and generally quiet surroundings, while noting mixed experiences with cleanliness and maintenance across different units.

Guests mention worn furnishings, drainage smells, weak in-room Wi-Fi, and occasional noise. Service feels uneven: check-in queues can be lengthy at peak times, and housekeeping is limited for short stays, though some staff are friendly and efficient. Facilities feedback centers on crowded lifts; other shared amenities receive few consistent comments. Best for travellers who value apartment space and can accept variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Several reviews highlight crowded lifts with long waits. A connecting bridge to nearby eateries is appreciated, while the tennis court is reported as chargeable and not well maintained.

Related guest reviews

4

satheish

12 Apr 2024

·

Stayed 1 night

The toilet is dirty, sleep on the bed causing body itchy.. No water bottles served. Worst is waiting for lift, 20min

8

Kim Wui

11 Dec 2024

·

Stayed 2 nights

Apartment was well kept. But it first came without towels. The connecting bridge to eateries was a plus.

10

Anthony

25 Dec 2024

·

Stayed 2 nights

Excellent facilities

4

Faiz

12 May 2024

·

Stayed 1 night

Tidak memuaskan. Kali ke 4 disini tetapi kali ini sangat tidak memuaskan. 2 star untuk kebersihan saya bagi. Tidak memuaskan disebabkan oleh : 1. Saya request untuk level high supaya boleh enjoy the view tetapi yang dapat parking level high, bilik level bawah, nampaklah view apartment dekat belakang hotel tu. Parking dari bawah sampai atas nmpak bnyk kosong tapi paling atas sekali pihak hotel bagi. 2. Apartment tapi tiada keetle disediakan. 3. Acces kad kurang sensitif masalah selalu di dalam lif kurang detect. 4. Yang best bilik dilevel pihak hotel bagi sibuk dengan bunyi kerusi dan meja dialihkan waktu malam (fahamkan je lah).Susah mahu tidur. Mujur tiada penjelmaan berlaku. Semua pengalaman no 1 sampai 4 saya alami ye..bukan rekaan..

10

Tan

28 May 2024

·

Stayed 3 nights

All is good except the Lift! We were at 33A, there no chance of get in! Need to squeeze in 1 family member at a time and all meet at the level where our car was parked. The whole process took about 1 hour! No joke. The management need to look into this…

2

Kok Soong

5 Mar 2024

·

Stayed 2 nights

Unpleasant staffs at front desk at all time, all never smile never greet, all not helpful, feel like you are begging them for a room! All guests are forced to check in at 3pm which caused the super long queue during check in, even when u arrived earlier and some of the rooms are ready. No house keeping is provided unless 4 nights or longer. No exchange of towels if u stay more than a night, and extra charge for towels if u request to replace. Tennis court is chargeable and not well maintained. Room size is good and beds are comfy.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, ranging from well-kept units to reports of dirty rooms, pests (cockroaches and spiders), and foul odours.

Related guest reviews

4

Wai Keen

9 Jun 2024

·

Stayed 1 night

Not a hotel. Poorly maintained apartment. Dirty room, old furniture, cockroaches in the apartment

4

satheish

12 Apr 2024

·

Stayed 1 night

The toilet is dirty, sleep on the bed causing body itchy.. No water bottles served. Worst is waiting for lift, 20min

8

Jessie

20 Nov 2024

·

Stayed 1 night

Been returning to stay here year after year, but I feel it’s time for a major maintenance & refurbish work. Master-bedroom toilet has a foul smell from the sewerage. And the pillows on the living room sofa also has a weird smell on it. The furnitures all starts to feel worn out. Would be great if the TV is upgraded into smart TV too. I will still consider to return & hope to see improvement on my next visit.

2

SHIU HUNG

8 Mar 2025

·

Stayed 2 nights

dirty, bad, old, wear and tear, mosquito everywhere

6

Chi Wai

17 Sept 2025

·

Stayed 4 nights

first night, found a few cockroaches at different area in master bedroom, dinning table and kitchen countertop.

8

Kim Wui

11 Dec 2024

·

Stayed 2 nights

Apartment was well kept. But it first came without towels. The connecting bridge to eateries was a plus.

8

tew

7 Oct 2024

·

Stayed 1 night

The check in queue took me 50minutes but once you get to the registration counter, it was fast and efficient. The unit itself was very nice, particularly enjoyed the wood floor. view of genting from master bedroom at night was clear. the drainage in the master shower was not great, water pooled a lot and went to sink area, and slight smell from the bathroom. bed was comfortable, and the living room was spacious

10

Victoria Suzanne

18 Aug 2024

·

Stayed 1 night

Great experience. Better than I had anticipated. Clean and comfy apartment with nice views of the highlands. Quiet and yet not too far from food outlets. Would recommend for families.

2

Glenn

24 Dec 2024

·

Stayed 2 nights

Extremely bad. Room and toilets smells bad, very dirty and it’s full of spiders.

8

Kunal

23 Oct 2024

·

Stayed 3 nights

Property condition was good and clean. Only recommendation would be to have room cleaning service at least once in 2 days

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Apartments are often spacious and comfortable with good views. Some guests report worn furnishings, drainage smells, weak in-room Wi-Fi, missing amenities like kettles, and occasional noise.

Related guest reviews

10

Fatin

9 Aug 2025

·

Stayed 1 night

Overall saya puas hati dengan booking kali ni. Apartment luas dan selesa, katil selesa

6

Kin Choy

22 Dec 2023

·

Stayed 2 nights

The room serves with no drinking water and the services balcony door need lot of effort to closed due to the lock is not functional well

10

Shafaruddin

17 Jun 2025

·

Stayed 2 nights

Nice cosy place

8

Myint

5 Jul 2023

·

Stayed 1 night

Spacious

8

Jessie

20 Nov 2024

·

Stayed 1 night

Been returning to stay here year after year, but I feel it’s time for a major maintenance & refurbish work. Master-bedroom toilet has a foul smell from the sewerage. And the pillows on the living room sofa also has a weird smell on it. The furnitures all starts to feel worn out. Would be great if the TV is upgraded into smart TV too. I will still consider to return & hope to see improvement on my next visit.

8

Zoe

15 Mar 2025

·

Stayed 1 night

It is comfortable for 2. Walking distance to shop lot which is convenient.

8

tew

7 Oct 2024

·

Stayed 1 night

The check in queue took me 50minutes but once you get to the registration counter, it was fast and efficient. The unit itself was very nice, particularly enjoyed the wood floor. view of genting from master bedroom at night was clear. the drainage in the master shower was not great, water pooled a lot and went to sink area, and slight smell from the bathroom. bed was comfortable, and the living room was spacious

10

Victoria Suzanne

18 Aug 2024

·

Stayed 1 night

Great experience. Better than I had anticipated. Clean and comfy apartment with nice views of the highlands. Quiet and yet not too far from food outlets. Would recommend for families.

4

Faiz

12 May 2024

·

Stayed 1 night

Tidak memuaskan. Kali ke 4 disini tetapi kali ini sangat tidak memuaskan. 2 star untuk kebersihan saya bagi. Tidak memuaskan disebabkan oleh : 1. Saya request untuk level high supaya boleh enjoy the view tetapi yang dapat parking level high, bilik level bawah, nampaklah view apartment dekat belakang hotel tu. Parking dari bawah sampai atas nmpak bnyk kosong tapi paling atas sekali pihak hotel bagi. 2. Apartment tapi tiada keetle disediakan. 3. Acces kad kurang sensitif masalah selalu di dalam lif kurang detect. 4. Yang best bilik dilevel pihak hotel bagi sibuk dengan bunyi kerusi dan meja dialihkan waktu malam (fahamkan je lah).Susah mahu tidur. Mujur tiada penjelmaan berlaku. Semua pengalaman no 1 sampai 4 saya alami ye..bukan rekaan..

10

Chai Kwai

8 Dec 2025

·

Stayed 1 night

入住登記快速退房也是前後不到5分鐘可能是平日登記入住需要200押金房間很好視野開闊無線網路穩定但進入房間就變差

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is mixed: check-in can involve long queues at peak times, and housekeeping for short stays is limited, but several guests found staff friendly and efficient.

Related guest reviews

8

HIN BEO

30 Oct 2023

·

Stayed 2 nights

an affordable rate. Counter staff was friendly and efficient. A quiet and safe place. Food outlet around the area was fine. Easy to get around with a grab services

10

Muhammad Ali

26 Jul 2024

·

Stayed 7 nights

It was perfect. Really cooperative staff and amazing experience. Will definitely come back

10

Paiboon

19 May 2024

·

Stayed 2 nights

Good hotel. Good servevice

8

tew

7 Oct 2024

·

Stayed 1 night

The check in queue took me 50minutes but once you get to the registration counter, it was fast and efficient. The unit itself was very nice, particularly enjoyed the wood floor. view of genting from master bedroom at night was clear. the drainage in the master shower was not great, water pooled a lot and went to sink area, and slight smell from the bathroom. bed was comfortable, and the living room was spacious

10

Chai Kwai

8 Dec 2025

·

Stayed 1 night

入住登記快速退房也是前後不到5分鐘可能是平日登記入住需要200押金房間很好視野開闊無線網路穩定但進入房間就變差

8

Kunal

23 Oct 2024

·

Stayed 3 nights

Property condition was good and clean. Only recommendation would be to have room cleaning service at least once in 2 days

6

Kok Kiat

21 Sept 2025

·

Stayed 1 night

Too long queue to check in. Stand for 1.5 hours to check in

2

Kok Soong

5 Mar 2024

·

Stayed 2 nights

Unpleasant staffs at front desk at all time, all never smile never greet, all not helpful, feel like you are begging them for a room! All guests are forced to check in at 3pm which caused the super long queue during check in, even when u arrived earlier and some of the rooms are ready. No house keeping is provided unless 4 nights or longer. No exchange of towels if u stay more than a night, and extra charge for towels if u request to replace. Tennis court is chargeable and not well maintained. Room size is good and beds are comfy.

6

kian keong

20 Jul 2025

·

Stayed 3 nights

no house keeping if u stay for 4days very inconvenient as u hv to go recep to get new towels and toilet roll

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for outlets, food options, and access to Genting; several note a quiet environment with shops and eateries within walking distance.

Related guest reviews

8

Jelaine

16 Apr 2023

·

Stayed 1 night

Near to Outlet and Genting. Quiet environment.

8

HIN BEO

30 Oct 2023

·

Stayed 2 nights

an affordable rate. Counter staff was friendly and efficient. A quiet and safe place. Food outlet around the area was fine. Easy to get around with a grab services

8

Zoe

15 Mar 2025

·

Stayed 1 night

It is comfortable for 2. Walking distance to shop lot which is convenient.

8

Kim Wui

11 Dec 2024

·

Stayed 2 nights

Apartment was well kept. But it first came without towels. The connecting bridge to eateries was a plus.

10

Victoria Suzanne

18 Aug 2024

·

Stayed 1 night

Great experience. Better than I had anticipated. Clean and comfy apartment with nice views of the highlands. Quiet and yet not too far from food outlets. Would recommend for families.

10

Alfonso

11 Nov 2024

·

Stayed 1 night

Muy buena ubicación. Todos los servicios a mano

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $28	20 $28	21 $30	22 $21	23 $53	24 $72
25 $30	26 $39	27 $28	28 $28	29 $36	30 $46	31 $68

Su	Mo	Tu	We	Th	Fr	Sa
1 $30	2 $38	3 $29	4 $39	5	6	7 $87
8	9	10 $44	11 $30	12 $36	13 $39	14
15 $30	16 $39	17 $30	18 $30	19 $30	20 $39	21 $61
22 $39	23 $28	24 $30	25 $30	26 $29	27 $42	28 $61
29	30 $30

Geo38 Premier Suites Genting Highlands

About this property

Location

Guest reviews of Geo38 Premier Suites Genting Highlands

What guests think

Property policies

Check-in instructions

FAQs about Geo38 Premier Suites Genting Highlands

Prices for upcoming dates