Name: Hyatt Centric Playa del Carmen - Downtown House & Beach House
Address: 5th Avenida Norte Por 12 Norte y 14 Norte, Playa del Carmen, Estado de Quintana Roo, MX
Price range: 110 US$–141 US$ per night
Rating: 8.38

Opiniones de los huéspedes

En Hyatt Centric Playa del Carmen - Downtown House & Beach House, a los viajeros les gusta la ubicación céntrica en la 5a Avenida, las habitaciones espaciosas, una popular piscina en la azotea y el personal amable, pero los inconvenientes recurrentes son el ruido nocturno, fallas periódicas del aire acondicionado y problemas de mantenimiento.

Varias reseñas señalan confusión entre los listados de Downtown House y Beach House y dicen que la propiedad está ubicada sobre locales animados, con acceso limitado a vehículos y sin estacionamiento en el lugar. Las opiniones sobre el desayuno y la comida varían mucho: algunos elogian las comidas en la azotea, mientras que otros mencionan opciones limitadas y un servicio lento. En general, espere una estancia elegante y céntrica, ideal para viajeros que se sientan cómodos con el ambiente de la vida nocturna.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

La piscina en la azotea es un punto destacado y los huéspedes pueden utilizar las instalaciones de Beach House, pero otros informan un ambiente ruidoso y similar al de una discoteca, con acceso de visitantes de un día/fumadores y signos visibles de desgaste. No hay estacionamiento en el lugar; se utiliza servicio de valet o estacionamiento público cercano.

Reseñas de huéspedes relacionadas

6

Arthur Carl Scheel

29 abr 2025

·

Se alojó 6 noches

Not a Hyatt quality property. Needs massive updating since it was acquired from Thompson. All the tile in the Downtown House elevators was cracked and broken, just distressed and unsafe. JuanJo, Alex and Javy were really nice, awesome dudes. The resort fee is a joke, $34 a day and you get two bottles of water per day (go across to the Oxford and buy the same water for 30 pesos), but other than Sunday, there was no entertainment, no DJ (again DJ’s were suppose to be on Friday, Saturday and Sunday). The pool doesn’t close which is nice for a late swim, but this is a 5/10 property.

8

Adriana

9 may 2025

·

Se alojó 1 noche

No me gustó el hecho de que te hagan retención de $6000 xq de hecho se paga por adelantado el hotel y solo fue una sola noche,también no tienen un estacionamiento y te mandan con un valet parking que te cobra $400 porllevar tu coche a guardar aún estacionamiento público donde te cobran $80 la noche del carro.

8

herve

18 ago 2025

·

Se alojó 6 noches

La chambre est très spacieuse et le roof-top avec sa piscine est très agréable. Le personnel de l’accueil et de l’entretien des chambres est compétent et agréable. Points négatifs : - le petit-déjeuner est rationné et le service est pitoyable : tantôt il y a un buffet (1 seule fois en une semaine), tantôt les plats sont différents et il ne faut surtout pas être pressé : service à 2 à l’heure (sauf quand le manager est là ! - très sympa et avenant d’ailleurs). Au bout de plusieurs jours, ne comptez pas que les serveurs se souviennent du numéro de votre chambre. - pas d’isolation phonique depuis les chambres vers le couloir. Pour un hôtel de ce niveau c’est dommage. Hôtel très bien placé pour autant. Attention : pas de parking à l’hôtel mais un parking public surveillé et partenaire à 1 bloc.

4

Bridget

9 jun 2025

·

Se alojó 4 noches

This property is right downtown - and is loud at night due to the nightclubs. Music at the pool doesn’t appeal to Americans (local music) and is very loud-had to leave the pool one day and didn’t not return other days. Also they allow smoking at the pool. The plumbing system is poor - toilets not very operational. Nice staff.

10

Ryan

18 ago 2025

·

Se alojó 3 noches

Great rooftop pool area

8

Breanna

22 feb 2025

·

Se alojó 5 noches

Beautiful property and excellent location. Staff were wonderful! Only thing keeping this from being a perfect hotel was that it was badly in need of maintenance. Pool was missing tiles, only had 3 umbrellas and most of the chairs needed replacing. For a Hyatt, they have enough money to invest to keep this amazing property looking great! The rooms were in better condition than the rooftop and pool but needed more pillows. Still highly recommend staying here but Hyatt must invest in maintenance!!!

10

Brian A

3 abr 2025

·

Se alojó 7 noches

Hyatt recently rebranded this property in December of 2024, so those returning to PDC might remember this as the Thompson. If you reserve the downtown location, it is literally in the middle of everything. The beach house is about 2 blocks away. Regardless of which property you reserve, you have access to both. The beach house is right on the beach. Both locations have pools and restaurants. The downtown location is adults only. The pool at the downtown location is stunning. It's an infinity pool that runs the length of the hotel, has a swim-up bar, and plenty of loungers/seating and cabana type rooms. The pool at the beach house is smaller, but also has loungers and cabanas. The staff at both locations are simply amazing and attentive. If you look closely, the downtown location does need a little maintenance and upkeep, but that is likely on its way with the rebranding. Regardless, I had not known about this property before and I will definitely be back. It's the best of both worlds being able to get a downtown vibe and beach house all at the same time.

8

JIN WOO

12 may 2025

·

Se alojó 4 noches

The hotel is in a good location. The rooftop pool has a great view. I paid a high resort fee, but I still couldn't enjoy my time at the pool. The pool was so dirty because the non-hotel guests, the daytime guests, threw cigarettes and alcohol into the water. It was so disappointing.

10

Anni-Nadja

30 oct 2025

·

Se alojó 6 noches

The staff were INCREDIBLE, really friendly, knowledgeable and went the extra mile to make us feel welcome. Hotel room had minor issues - our balcony facing works, no slippers / robes until we asked for them, and all room amenities (eg mugs, glasses etc) only set up for two instead of three people until we had to call up for them. Great pool that’s open 24 hours a day and we can use the beach facilities of the other Hyatt 5min walk away. I would absolutely stay here again

6

JULIA

18 mar 2025

·

Se alojó 1 noche

Very noisy nightlife spot. Lobby was small and had limited snack and beverage items. The pool on rooftop is a club at night with huge speakers and open to the public.

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Limpieza

Las habitaciones se describen con frecuencia como limpias o muy limpias, pero algunos huéspedes mencionan olores desagradables, toallas desgastadas y problemas ocasionales de limpieza en la piscina.

Reseñas de huéspedes relacionadas

10

Maria

28 may 2024

·

Se alojó 1 noche

Great location. Clean and quiet

4

Melissa

15 feb 2026

·

Se alojó 3 noches

Close to everything yes, horrible location though because the street is really dirty, smells really bad, the noise from nightclubs it is worse than expected. The hotel provides ear plugs but it does not really help. The room also smells really bad, and towels smell even worse like they are not even washed. Maybe is the water or that they are really old.

10

DIANA

16 jul 2023

·

Se alojó 4 noches

We stayed here for 4 nights. The beds were so comfortable and very clean room. Love the roof top and service was amazing everywhere we went. It gets noisy at night time but it’s not that bad. We had no problem going to bed early when tired. We loved our stay and will come back! Thank you!

10

Ileana

3 sept 2025

·

Se alojó 1 noche

Super clean, very nice staff, great location

10

Patricia

7 ene 2025

·

Se alojó 4 noches

Very Clean and well Located in the center of Playa Del Carmen.

10

Mariana

30 mar 2025

·

Se alojó 5 noches

Nice decoration, excelente housekeeping service. The lobby has a very bad odor ,

10

Mehiar

29 nov 2025

·

Se alojó 1 noche

Great location, clean room, great service

10

Johanna

18 feb 2025

·

Se alojó 3 noches

The property is perfectly located off 5th and conveniently located within walking distance to almost anywhere you want to go. The staff is amazing, Alfie at the front desk was polite, informative, and always pleasant. My room was spotless, well maintained daily, and very comfortable linens and bed. Only minor inconvenience was when I was first trying to locate the hotel on foot, google maps wants to send you to the downtown house and not the beach house, so I walked around until I found someone who was able to give me better directions. Definitely will stay there the next time I’m in Playa!

8

JIN WOO

12 may 2025

·

Se alojó 4 noches

The hotel is in a good location. The rooftop pool has a great view. I paid a high resort fee, but I still couldn't enjoy my time at the pool. The pool was so dirty because the non-hotel guests, the daytime guests, threw cigarettes and alcohol into the water. It was so disappointing.

10

Marco

23 oct 2025

·

Se alojó 1 noche

Belle hôtel propre et très bien située. Personnel gentil et à l’écoute. J’ai oublier mes lunettes de soleil à la piscine et Luis les a retrouvé merci encore 🙏

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Habitaciones

Las habitaciones son espaciosas y cómodas, pero muchos huéspedes informan un ruido nocturno significativo proveniente de los clubes cercanos. Las quejas repetidas citan problemas con el aire acondicionado y algunos problemas de mantenimiento en la habitación, como jacuzzis que no funcionan o acabados anticuados.

Reseñas de huéspedes relacionadas

4

Sadaf

4 jul 2023

·

Se alojó 1 noche

The room they gave us was right in front of a bunch of bars and hookah joints blasting music until 3AM. It was like the party was happening in our own room! No soundproofing at all, and it was so loud we couldn't sleep a wink. I'm usually cool with late-night shenanigans, but this was a Monday night and we couldn't even get some rest.

6

Sasha

28 jul 2025

·

Se alojó 6 noches

Having stayed at this property 8 years ago during which time it was called the Thompson, it has declined somewhat and its starting to look and feel dated and a little tired considering its high cost. We loved its central location, hence why we returned and this time we stayed in the best suite, which was very spacious and comfortable but a little noisy, understandably due to its location. Fun experience

8

Tamara

22 feb 2026

·

Se alojó 3 noches

Rooms were spacious and clean. Good location if you want to be in the heart of 5th Av.

10

Jacques

18 ago 2025

·

Se alojó 3 noches

Super hôtel au cœur de Playa. Très jolie piscine, chambre spacieuse et très confortable. Seul bémol: situé au dessus du Coco Bongo et de la cinquième donc énormément de bruit le soir et la nuit mais l’hôtel fournit les boules quies.

8

aaron

30 nov 2025

·

Se alojó 3 noches

Room was great. Amenities were lovely. Only problem was lste nite music and noise

8

Sharon

8 ago 2025

·

Se alojó 2 noches

The location of this property was great. The rooms were a great size and the beds were very comfortable. Really enjoyed the rooftop pool area.

4

CHRISTIAN

4 may 2024

·

Se alojó 1 noche

No funcionaba el aire acondicionado

4

Oggie

26 mar 2025

·

Se alojó 6 noches

Very noisy from the restaurant right under the hotel. Very loud music until 3:00am. I could not sleep.

6

Ewa

14 feb 2026

·

Se alojó 7 noches

The room and service was good but the room was extremely noisy. I wouldn't recommend it.

4

Steven Wayne

4 jul 2023

·

Se alojó 4 noches

Room never cooled to AC setting. Refreshment center was never checked the whole time we were there. Jacuzzi tub on balcony does not work. Stayed here many times and this was by far the worst experience yet.

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Servicio

El servicio a menudo se elogia como amable y atento, con varios miembros del personal mencionados por su nombre por su excepcional ayuda. Sin embargo, hay informes de una recepción y un servicio de desayuno lentos o que no responden en múltiples reseñas.

Reseñas de huéspedes relacionadas

10

Derek

8 jul 2025

·

Se alojó 8 noches

The hotel is nice, really liked the location. Clean rooms, no water pressure issues or anything. What really put this over the top for us was the staff. They were absolutely fantastic. Had a rough day at the airport getting there and they upgraded our room to help make our stay a little better. Pablo at the front helped us with bags and recommendations, and had such an infectiously cheerful demeanor. He was wonderful. Staff at the bar were right on queue along with the desk and Pablo. Fantastic restaurant recommendations and great conversations with all of them. Upon leaving the other concierge let us know our transportation was at the corner and wheeled out our bags a couple of blocks to the airport transfer. I’ve never encountered such a wonderful staff. Would stay here anytime and not think twice. Also El Fagon and Doctorcito were a couple of those restaurants that were recommended and they were incredible and inexpensive.

6

Karen

7 nov 2023

·

Se alojó 1 noche

Although The hotel and Rooms were Beautiful, wait staff were very friendly and attentive Unfortunately front desk staff could be friendlier and more helpful . A couple front staff we found rude. And Not helpful at all Waited 40 minutes because we wanted to upgrade our rooms which didn’t end up happening The Front desk staff needs a pep talk about customer service Other than that we enjoyed the Hotel overall

10

ARTURO

6 ago 2025

·

Se alojó 4 noches

la atención de personal fue excelente, nos gusto mucho,

10

Adam

8 jul 2025

·

Se alojó 3 noches

Staff were very hospitable and helpful. They go above and beyond to make to feel welcome and taking care of all my needs. Specifically Soraya at the front desk. My shuttle did not show up, she helped try to call the company, called the sister hotel in case the shuttle showed up there, and helped me get a taxi to the airport. Highly recommend!

10

paullette

7 ago 2025

·

Se alojó 4 noches

Me encanto el servicio y la atención, todos fueron muy amables desde que llegamos

10

Kalib

18 feb 2025

·

Se alojó 2 noches

This was a great stay, staff was cool and very welcoming. Our room was clean and the location was convenient. Walking distance from restaurants, shopping & the beach.

2

Jordan

13 ene 2024

·

Se alojó 1 noche

The sullen greeting from check-in was only made worse by the ineptitude of the front desk staff, who couldn’t turn two separate reservations into one cohesive stay…my key didn’t work the second day, and they turned the AC off, because their system didn’t see I was in the room for another night - the roof too pool staff never once came over to offer help or a drink menu or food - I feel violated and ripped off - do better Since you carry the Hyatt cache - thanks for ruining my time with you

6

Robert

8 dic 2023

·

Se alojó 3 noches

Great location. Poor service right from check-in.

10

Marco

23 oct 2025

·

Se alojó 1 noche

Belle hôtel propre et très bien située. Personnel gentil et à l’écoute. J’ai oublier mes lunettes de soleil à la piscine et Luis les a retrouvé merci encore 🙏

10

Vanessa

17 jun 2025

·

Se alojó 4 noches

Soraya and Pablo went above and beyond to helo my daughter and i with a safe check out. The staff treated ua like family and helped ua wirh a transport mix up. I was in distress becausey tranaport was unsure of when to pick up. Soraya called the transport company and she made sure we made our ride in time. Pablo rode his bike tonour pixk dedrimation to tell is about a mix up. They truly do care for customers and it shows. Thank you so much

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Ubicación

Excepcionalmente céntrico en la 5a Avenida, cerca de restaurantes, tiendas y vida nocturna. El inconveniente es el frecuente ruido nocturno, y la playa está a una corta distancia a pie del Downtown House, en lugar de estar en el lugar.

Reseñas de huéspedes relacionadas

10

Ghiceld

26 abr 2023

·

Se alojó 2 noches

Great location center to pub, nightlife, restaurants and shops

8

Tamara

22 feb 2026

·

Se alojó 3 noches

Rooms were spacious and clean. Good location if you want to be in the heart of 5th Av.

10

Miguel

13 jul 2025

·

Se alojó 1 noche

Great location, can be a but noisy in the balcony but the room is quiet.

10

Valeriya

13 mar 2025

·

Se alojó 7 noches

The hotel is conveniently located in the middle of the main street, surrounded by restaurants and bars, making it easy to walk to various attractions. The rooms are spacious, nice, and clean. However, the beach is quite a distance from the hotel. It's not a straight walk; you need to go a few blocks to the right from the hotel and then a couple of blocks down. Essentially, the beach bungalows are separate from this hotel. If you’re specifically looking for a beach vacation, this hotel might not be the best choice for you, as the beach in this area isn't very appealing. On a positive note, the rooftop pool is quite impressive.

10

Jeffrey

1 ene 2024

·

Se alojó 7 noches

Well run hotel. Excellent staff. Be prepared for noisy nights as you are close to all of the night clubs. They are hopping until 3 AM every night. Not a place for a quiet night. Otherwise they were a real pleasure.

10

Mark

27 may 2025

·

Se alojó 14 noches

Great location. Right on 5th with all the sights and action. The rooftop pool is incredible and the staff are very kind and welcoming.

8

Fernando

17 nov 2025

·

Se alojó 2 noches

Buena ubicación céntrica pero muy ruidoso

10

Rhea

11 oct 2025

·

Se alojó 3 noches

Great location.

10

America Valeria

30 abr 2025

·

Se alojó 3 noches

I have stayed at this property before and will definitely return! Great location if you want to be right in the heart of things!

6

abel victor

8 oct 2025

·

Se alojó 5 noches

Está bien ubicado , pero zona de mucho ruido y Suecia

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Comida

Las opiniones sobre el desayuno y la comida en el lugar son inconsistentes: algunos disfrutaron del desayuno en la azotea o en Beach House, mientras que otros encontraron las porciones limitadas, el servicio lento o la comida decepcionante. Varias reseñas señalan un mejor desayuno en Beach House que en el centro.

Reseñas de huéspedes relacionadas

4

Anette

26 nov 2023

·

Se alojó 1 noche

Frokosten som var inkludert var fra meny med et valg. Aircondition fungerte ikke, mye støy fra hovedgaten. Lite imøtekommende personale.

6

Wendy

2 abr 2024

·

Se alojó 4 noches

I wouldnt stay here again, but location is great and very convenient. Eating out was the best desicion, since the food at the hotel was not the best. Only had one elevator working the time we were there.

10

Vladimir

29 mar 2025

·

Se alojó 4 noches

Great location and very nice hotel! For the breakfast, we went to hyatt on the beach, which is much nicer expirience! All the hotel staff were really nice.

10

Svetlana

24 ene 2025

·

Se alojó 4 noches

People that work at both adult only building on 5th Ave and at the Beach House are very helpful and accommodating. There was a miscommunication when I booked via Expedia, and my daughter and I found ourselves at the adult only building, arriving late at night. Staff were able to send us to the family building right away. Food is great at adult only building (we had a late supper upon arrival, very yummy). At the Beach House: breakfast is amazing, dinner did not impress - too fancy and different. Very big, clean, modern rooms. Lots of bottled water provided, excellent bathrooms. It can be noisy until about midnight as surrounding hotels party, but that's true for every hotel close to 5th avenue. Hotel beach is small but nice, and we walked a couple of minutes to public beach nearby, where entrance to the water is more even, with fewer rocks. Loved our stay!

10

Zuleith

26 ago 2025

·

Se alojó 5 noches

Excelente atención en el area de la piscina. Súper serviciar las personas que nos atendieron en el area del desayuno.

6

Rita de Cassia de Andrade

4 ene 2022

·

Se alojó 3 noches

Excelente localização. Quarto amplo. Atendimento e educação dos funcionários foi impecável. Café da manhã não vale a pena. Nos cobraram 10 dólares por 1 ovo adicional. Não possui estacionamento. O banheiro possui uma porta de vidro, tirando total a privacidade.

8

herve

18 ago 2025

·

Se alojó 6 noches

La chambre est très spacieuse et le roof-top avec sa piscine est très agréable. Le personnel de l’accueil et de l’entretien des chambres est compétent et agréable. Points négatifs : - le petit-déjeuner est rationné et le service est pitoyable : tantôt il y a un buffet (1 seule fois en une semaine), tantôt les plats sont différents et il ne faut surtout pas être pressé : service à 2 à l’heure (sauf quand le manager est là ! - très sympa et avenant d’ailleurs). Au bout de plusieurs jours, ne comptez pas que les serveurs se souviennent du numéro de votre chambre. - pas d’isolation phonique depuis les chambres vers le couloir. Pour un hôtel de ce niveau c’est dommage. Hôtel très bien placé pour autant. Attention : pas de parking à l’hôtel mais un parking public surveillé et partenaire à 1 bloc.

6

María

9 mar 2024

·

Se alojó 3 noches

Excellent location, right at Quinta avenida where all the clubs and great restaurants are, also walking distance of the beach. The breakfast was amazing and pool on the terrace also great. Room was spacious, bathroom and shower super luxurious and the bed really comfortable. We also booked the shuttle service from the airport, which was Excellent, we were a big group and the attention Luis gave us was top tier, with beverages and everything. The main issue we had is the air conditioning was a mess the whole time, which made the room super hot and humid or incredibly cold at night i came back sick. Also check-in was more than an hour wait, extremely inefficient for no more than 6 guests in line.

10

Elizabeth

31 may 2025

·

Se alojó 4 noches

My fourth time staying at this property. Best location. Wonderful breakfast on roof. Very comfortable bed.

4

jonathan

5 sept 2025

·

Se alojó 8 noches

Très belle chambre neuve et tres bonne literie mais personnel très désagréable surtout au petit déjeuner ou il faut quémander pour avoir un simple toast service d une lenteur terrible et personnel sincèrement désagréable

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Mes	Precio medio
enero	191 US$
febrero	175 US$
marzo	149 US$
abril	139 US$
mayo	125 US$
junio	129 US$
julio	130 US$
agosto	118 US$
septiembre	105 US$
octubre	122 US$
noviembre	151 US$
diciembre	183 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $110	20 $118	21 $121	22 $135	23 $132	24 $134
25 $129	26 $123	27 $132	28 $128	29 $128	30 $132	31 $134

DO	LU	MA	MI	JU	VI	SA
1 $135	2 $128	3 $128	4 $133	5 $133	6 $136	7 $136
8 $134	9 $131	10 $128	11 $137	12 $133	13 $137	14 $135
15 $136	16 $116	17 $123	18 $128	19 $122	20 $122	21 $132
22 $119	23 $122	24 $132	25 $136	26 $137	27 $139	28 $141
29 $136	30 $129

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Precios para Hyatt Centric Playa del Carmen - Downtown House & Beach House

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación, 1 cama de matrimonio grande, balcón (Downtown House)

Habitación, 1 cama de matrimonio grande (Downtown House)

Habitación, 1 cama de matrimonio grande

Suite, 1 cama de matrimonio grande (Quinta Avenida, Downtown House)

Habitación, 2 camas de matrimonio, balcón (Downtown House)

Calle Corazon Suite (Downtown House)

Habitación, 1 cama de matrimonio grande, frente al mar (Partial, Beach House)

Suite, frente al mar (Panoramic, Beach House)

Habitación, 1 cama de matrimonio grande, vistas parciales al mar (Beach House)

Suite, vistas al mar (Beach House)

Habitación, 1 cama de matrimonio (Downtown House)

Habitación, 2 camas de matrimonio, vistas parciales al mar (Beach House)

Suite, 1 cama de matrimonio grande, vistas a la ciudad

Habitación, 2 camas de matrimonio (Downtown House)

Suite (Coastal Ocean, Beach House)

Reseñas de los huéspedes sobre Hyatt Centric Playa del Carmen - Downtown House & Beach House

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

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Depósito de seguridad

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