Erena Tulum
From
US$ 90
/ noite
Selecione datas para ver preços e disponibilidade
From
US$ 90
/ noite
Sobre esta propriedade
Aprecie a vista em um terraço na cobertura e um jardim e aproveite comodidades como Wi-Fi de cortesia. Este condo também oferece serviços de concierge e área para piquenique. Com o traslado para a praia (sobretaxa) fica fácil passar um dia ...
Comodidades
Aprecie a vista em um terraço na cobertura e um jardim e aproveite comodidades como Wi-Fi de cortesia. Este condo também oferece serviços de concierge e área para piquenique. Com o traslado para a praia (sobretaxa) fica fácil passar um dia no sol e na água.
Comodidades
As comodidades presentes incluem check-in expresso, check-out expresso e serviço de lavanderia e lavagem a seco. Estacionamento grátis sem manobrista está disponível no local.
Jantar
Saboreie uma deliciosa refeição no um restaurante ou experimente os petiscos na cafeteria deste condo. Junte-se aos outros hóspedes em uma recepção de cortesia, oferecida diariamente. Relaxe com a sua bebida favorita em um bar/lounge ou um bar ao lado da piscina.
Quartos
Sinta-se em casa em um de nossos 12 quartos com ar-condicionado, piscinas particulares e smart TVs. Cozinhas são equipadas com Geladeira/freezer grandes. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais digitais para a sua diversão. As comodidades incluem chaleiras elétricas e ferros/tábuas de passar roupa. Além disso, o serviço de arrumação nos quartos é fornecido diariamente.
Localização
Em Tulum (na área de La Veleta), Erena Tulum fica a 15 minutos de carro de Ruínas Maias de Tulum e de Praia de Tulum. Este condo fica a 7,5 km de Playa Paraíso e a 19,7 km de Parque Xel-Há.
Lugares próximos
Caminhada de Arte Holistika(0.5 milhas)
Hospital de Tulum(1 milhas)
Parque Dos Aguas(1.2 milhas)
Centro de Estilo de Vida Hunab(2 milhas)
Parque Jaguar(2.1 milhas)
Cenote Cristal(2.4 milhas)
Cenote Esqueleto(2.5 milhas)
Cenote Calavera(2.6 milhas)
Cenote Escondido(2.9 milhas)
Entrada do Parque Jaguar(3.2 milhas)
Mirante Jaguar Tulum(3.3 milhas)
Torre de Tulum(3.4 milhas)
Praia de Tulum(3.5 milhas)
Casa do Cenote(3.7 milhas)
Templo do Deus Descendente(3.7 milhas)
Aeroporto Int. Tulum (TQO)(24.2 milhas)
Aeroporto Internacional de Cancún (CUN)(75.2 milhas)
Estacionamento
Transporte de e para o aeroporto
Piscina
Quartos de não fumantes
Balcão de turismo
Serviços domésticos
Localização
Calle 8 Sur Colonia la Veleta, La Veleta, Tulum, Tulum, Estado de Quintana Roo, México
Caminhada de Arte Holistika (0.5 milhas)
Hospital de Tulum (1 milhas)
Parque Dos Aguas (1.2 milhas)
Centro de Estilo de Vida Hunab (2 milhas)
Parque Jaguar (2.1 milhas)
Cenote Cristal (2.4 milhas)
Opções de quarto
10
Suíte júnior, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 3
431 ft²
Ar condicionadoWi-Fi (gratuito)CozinhaPiscina privativa
9
Suíte júnior, sacada, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 3
474 ft²
VarandaAr condicionadoWi-Fi (gratuito)CozinhaPiscina privativa
Avaliações dos hóspedes sobre Erena Tulum
8.7
Fabuloso
Com base em 37 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Erena Tulum, os hóspedes frequentemente elogiam a simpatia e a presteza da equipe, além da piscina na cobertura. As opiniões sobre a manutenção, no entanto, são mistas, variando de quartos muito limpos a problemas como manchas na roupa de cama, pragas, equipamentos com defeito, fechaduras frágeis e ruído incômodo.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Erena Tulum, os hóspedes frequentemente elogiam a simpatia e a presteza da equipe, além da piscina na cobertura. As opiniões sobre a manutenção, no entanto, são mistas, variando de quartos muito limpos a problemas como manchas na roupa de cama, pragas, equipamentos com defeito, fechaduras frágeis e ruído incômodo.
Muitos apreciam o fácil acesso a pé ao centro e aos restaurantes próximos, embora vários notem ruas irregulares e inacabadas, dificuldade em encontrar táxis e que algumas atrações parecem mais distantes. Problemas operacionais aparecem em várias avaliações, incluindo quedas ocasionais de energia ou água e a necessidade de melhor manutenção nas piscinas inferiores; o hotel funciona mais como apartamentos, com serviço de limpeza limitado. Ideal para viajantes que preferem a independência de um apartamento e estão preparados para imprevistos ocasionais.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
A piscina na cobertura é amplamente elogiada, enquanto as piscinas do térreo e do pátio precisam de mais limpeza ou manutenção. Várias avaliações também relatam quedas ocasionais de energia ou água.
Avaliações dos hóspedes relacionadas
2
EDWIN
17 de jan. de 2024
·
Hospedou-se por 3 noites
La propiedad cuenta con problemas de electricidad y estuvimos dos días sin ella. Además de qué el servicio con la recepcionista y el dueño fue muy mala. Quisieron cobrar las dos noches cuando estuvimos sin electricidad. No recomiendo el lugar porque el dueño ni la recepcionista se hace cargo de los problemas. No cuentan con planta de luz para este tipo de situaciones tomen precauciones en sus vacaciones
La propiedad cuenta con problemas de electricidad y estuvimos dos días sin ella. Además de qué el servicio con la recepcionista y el dueño fue muy mala. Quisieron cobrar las dos noches cuando estuvimos sin electricidad. No recomiendo el lugar porque el dueño ni la recepcionista se hace cargo de los problemas. No cuentan con planta de luz para este tipo de situaciones tomen precauciones en sus vacaciones
10
Tata Abule
19 de jun. de 2025
·
Hospedou-se por 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
10
Marcos
16 de jul. de 2025
·
Hospedou-se por 2 noites
Note to owners to please clean room pool before guest arrive. All others great room.
Note to owners to please clean room pool before guest arrive. All others great room.
10
Feroze
15 de jan. de 2025
·
Hospedou-se por 9 noites
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
10
Melody
21 de jan. de 2025
·
Hospedou-se por 7 noites
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
10
Ana
20 de dez. de 2024
·
Hospedou-se por 2 noites
Me gustó el espació, solo q sii mejoría la alberca de abajo
Me gustó el espació, solo q sii mejoría la alberca de abajo
10
Simon
5 de fev. de 2025
·
Hospedou-se por 14 noites
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
2
Beata
8 de jan. de 2026
·
Hospedou-se por 2 noites
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
6
Annegret Heidi
2 de mar. de 2025
·
Hospedou-se por 7 noites
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
10
Andrei- Alin
13 de jan. de 2024
·
Hospedou-se por 3 noites
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Os comentários variam de quartos muito limpos e áreas comuns organizadas a reclamações sobre manchas na roupa de cama, pragas, equipamentos sujos e serviço de limpeza inconsistente.
Avaliações dos hóspedes relacionadas
4
KATHERINE
14 de abr. de 2025
·
Hospedou-se por 14 noites
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
10
DEYANIRA
20 de jan. de 2024
·
Hospedou-se por 3 noites
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
10
Monique
14 de jan. de 2026
·
Hospedou-se por 1 noite
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
8
Arica
2 de jan. de 2025
·
Hospedou-se por 4 noites
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
6
Shantal Shyanne
16 de abr. de 2025
·
Hospedou-se por 10 noites
I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!
I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!
4
Diana Karen
21 de fev. de 2024
·
Hospedou-se por 4 noites
A nuestra llegada no estaba disponible la habitación que reserve, me dieron otra y al siguiente día me cambiaron, cuando regrese en la noche encontré como 7 cucarachas en la habitación, les comente y dijeron que es normal jajaja, me realizaron cambio a otra habitación al siguiente día que tampoco fue de la categoría que reserve, y me realizaron un pequeño descuento en compensación, imagino que con eso creen que compensan todo lo malo pero no!!!
A nuestra llegada no estaba disponible la habitación que reserve, me dieron otra y al siguiente día me cambiaron, cuando regrese en la noche encontré como 7 cucarachas en la habitación, les comente y dijeron que es normal jajaja, me realizaron cambio a otra habitación al siguiente día que tampoco fue de la categoría que reserve, y me realizaron un pequeño descuento en compensación, imagino que con eso creen que compensan todo lo malo pero no!!!
8
Marisa
31 de dez. de 2024
·
Hospedou-se por 3 noites
We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
2
Beata
8 de jan. de 2026
·
Hospedou-se por 2 noites
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
2
Quania
8 de ago. de 2024
·
Hospedou-se por 2 noites
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
10
Andrei- Alin
13 de jan. de 2024
·
Hospedou-se por 3 noites
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos costumam ser espaçosos e bem equipados (ar condicionado potente, TVs grandes), mas várias avaliações citam problemas de manutenção e conforto, como fechaduras com defeito ou frágeis, roupa de cama desgastada, ruído, ar condicionado de tamanho insuficiente e falhas ocasionais nos equipamentos.
Avaliações dos hóspedes relacionadas
4
KATHERINE
14 de abr. de 2025
·
Hospedou-se por 14 noites
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
10
DEYANIRA
20 de jan. de 2024
·
Hospedou-se por 3 noites
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
10
Tata Abule
19 de jun. de 2025
·
Hospedou-se por 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
8
Ricardo
3 de jan. de 2024
·
Hospedou-se por 1 noite
Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
10
Daniel
2 de jan. de 2024
·
Hospedou-se por 5 noites
Room was huge, nicely appointed with solid AC and a big TV.
Room was huge, nicely appointed with solid AC and a big TV.
8
Arica
2 de jan. de 2025
·
Hospedou-se por 4 noites
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
6
Lester
4 de out. de 2024
·
Hospedou-se por 1 noite
Gran lugar, pero tiene dos detalles muy importantes. 1 la puerta tiene un espacio muy grande entre el suelo y la parte baja de la puerta lo que hace que se meta mucha agua cuando llueve y bichos. 2 el aire acondicionado está muy pequeño para el cuarto
Gran lugar, pero tiene dos detalles muy importantes. 1 la puerta tiene un espacio muy grande entre el suelo y la parte baja de la puerta lo que hace que se meta mucha agua cuando llueve y bichos. 2 el aire acondicionado está muy pequeño para el cuarto
6
Annegret Heidi
2 de mar. de 2025
·
Hospedou-se por 7 noites
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
10
Miriam Fabiola Alonso
25 de abr. de 2025
·
Hospedou-se por 5 noites
La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
10
Andrei- Alin
13 de jan. de 2024
·
Hospedou-se por 3 noites
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
O atendimento é frequentemente descrito como simpático, prestativo e eficiente (com elogios repetidos a Veronica e à equipe), embora alguns hóspedes tenham experimentado grosseria, comunicação deficiente ou suporte demorado.
Avaliações dos hóspedes relacionadas
10
Arianne
24 de abr. de 2025
·
Hospedou-se por 6 noites
Vraiment aimé l’endroit, le personnel à l’écoute et disponible à tous moments par texto, prêt à nous aider . Endroit sécuritaire, avec quartier et rues avec
Vraiment aimé l’endroit, le personnel à l’écoute et disponible à tous moments par texto, prêt à nous aider . Endroit sécuritaire, avec quartier et rues avec
10
Tata Abule
19 de jun. de 2025
·
Hospedou-se por 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
10
Feroze
15 de jan. de 2025
·
Hospedou-se por 9 noites
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
10
Monique
14 de jan. de 2026
·
Hospedou-se por 1 noite
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
10
Amy
27 de dez. de 2024
·
Hospedou-se por 1 noite
Very happy with my stay. Sara, was very friendly.
Very happy with my stay. Sara, was very friendly.
10
ABI
21 de jan. de 2024
·
Hospedou-se por 4 noites
Veronica the receptionist is so lovely! was so sweet and helpful, made our stay in Tulum much more easier and pleasurable
Veronica the receptionist is so lovely! was so sweet and helpful, made our stay in Tulum much more easier and pleasurable
10
Simon
5 de fev. de 2025
·
Hospedou-se por 14 noites
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
2
Beata
8 de jan. de 2026
·
Hospedou-se por 2 noites
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
2
Quania
8 de ago. de 2024
·
Hospedou-se por 2 noites
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
10
Miriam Fabiola Alonso
25 de abr. de 2025
·
Hospedou-se por 5 noites
La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Acesso a pé ao centro, restaurantes e lojas, com uma atmosfera geralmente tranquila. No entanto, várias avaliações mencionam ruas irregulares e inacabadas, dificuldade em pegar táxis e que algumas atrações parecem mais distantes.
Avaliações dos hóspedes relacionadas
4
KATHERINE
14 de abr. de 2025
·
Hospedou-se por 14 noites
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
10
DEYANIRA
20 de jan. de 2024
·
Hospedou-se por 3 noites
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
10
Hilda Monserrath
9 de fev. de 2025
·
Hospedou-se por 4 noites
Todo muy bien sólo las calles de alrededor están un poco mal
Todo muy bien sólo las calles de alrededor están un poco mal
10
Tata Abule
19 de jun. de 2025
·
Hospedou-se por 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
8
Ricardo
3 de jan. de 2024
·
Hospedou-se por 1 noite
Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
8
Arica
2 de jan. de 2025
·
Hospedou-se por 4 noites
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
10
Melody
21 de jan. de 2025
·
Hospedou-se por 7 noites
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
10
London
12 de fev. de 2024
·
Hospedou-se por 4 noites
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
10
Simon
5 de fev. de 2025
·
Hospedou-se por 14 noites
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
6
Annegret Heidi
2 de mar. de 2025
·
Hospedou-se por 7 noites
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
Várias avaliações destacam a grande variedade de restaurantes e cafés nas proximidades. Há pouca informação sobre restaurantes ou café da manhã no local.
Avaliações dos hóspedes relacionadas
10
Tata Abule
19 de jun. de 2025
·
Hospedou-se por 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
8
Arica
2 de jan. de 2025
·
Hospedou-se por 4 noites
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
10
Melody
21 de jan. de 2025
·
Hospedou-se por 7 noites
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
10
London
12 de fev. de 2024
·
Hospedou-se por 4 noites
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
10
Simon
5 de fev. de 2025
·
Hospedou-se por 14 noites
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Emily
27 de fev. de 2026
·
Hospedou-se por 7 noites
The room was great, amenities were more than enough, staff was super friendly and really made the experience of staying there even better. Can’t forget to mention the rooftop pool being so amazing! Absolutely loved our stay.
The room was great, amenities were more than enough, staff was super friendly and really made the experience of staying there even better. Can’t forget to mention the rooftop pool being so amazing! Absolutely loved our stay.
10
Monique
14 de jan. de 2026
·
Hospedou-se por 1 noite
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
2
Beata
8 de jan. de 2026
·
Hospedou-se por 2 noites
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
10
Marcos
16 de jul. de 2025
·
Hospedou-se por 2 noites
Note to owners to please clean room pool before guest arrive. All others great room.
Note to owners to please clean room pool before guest arrive. All others great room.
10
Tata Abule
19 de jun. de 2025
·
Hospedou-se por 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
Políticas da propriedade
Check-in
Checkout
De 15:00 a 19:00
Antes de 11:30
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As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-18: 85.30044619750976USD
- 2026-09-19: 100.61902421646117USD
- 2026-09-20: 85.97476037902831USD
- 2026-09-21: 63.845793915939325USD
- 2026-09-22: 64.53993133697509USD
- 2026-09-23: 86.2558676651001USD
- 2026-09-24: 64.79527760734558USD
- 2026-09-25: 86.1694283569336USD
- 2026-09-26: 86.2558676651001USD
- 2026-09-27: 65.39085494995116USD
- 2026-09-28: 89.63712467956542USD
- 2026-09-29: 66.73231068954468USD
- 2026-09-30: 85.97476037902831USD
- 2026-10-01: 89.63712467956542USD
- 2026-10-02: 89.63712467956542USD
- 2026-10-03: 86.2558676651001USD
- 2026-10-04: 89.63712467956542USD
- 2026-10-05: 90.71029452590942USD
- 2026-10-06: 94.75266774444579USD
- 2026-10-07: 148.32070968933104USD
- 2026-10-08: 94.70261702041626USD
- 2026-10-09: 94.75266774444579USD
- 2026-10-10: 142.0639312965393USD
- 2026-10-11: NO DATA
- 2026-10-12: 90.61938874893188USD
- 2026-10-13: 94.75266774444579USD
- 2026-10-14: 141.92156479263303USD
- 2026-10-15: 90.71029452590942USD
- 2026-10-16: 70.13162625045776USD
- 2026-10-17: 90.71029452590942USD
- 2026-10-18: 90.61938874893188USD
- 2026-10-19: 128.70946104278565USD
- 2026-10-20: 90.71029452590942USD
- 2026-10-21: 94.75266774444579USD
- 2026-10-22: 94.75266774444579USD
- 2026-10-23: 90.71029452590942USD
- 2026-10-24: 94.75266774444579USD
- 2026-10-25: 94.75266774444579USD
- 2026-10-26: 94.75266774444579USD
- 2026-10-27: 140.7525147491455USD
- 2026-10-28: 140.7525147491455USD
- 2026-10-29: 94.75266774444579USD
- 2026-10-30: 71.59758261871337USD
- 2026-10-31: 140.7525147491455USD
- 2026-11-01: 94.43232559509276USD
- 2026-11-02: 98.41664347686766USD
- 2026-11-03: 94.43232559509276USD
- 2026-11-04: 94.75266774444579USD
- 2026-11-05: 140.41214355239867USD
- 2026-11-06: 94.75266774444579USD
- 2026-11-07: 94.75266774444579USD
- 2026-11-08: 70.88543481903076USD
- 2026-11-09: 140.7525147491455USD
- 2026-11-10: 94.70261702041626USD
- 2026-11-11: 94.75266774444579USD
- 2026-11-12: 94.43232559509276USD
- 2026-11-13: 94.43232559509276USD
- 2026-11-14: 94.75266774444579USD
- 2026-11-15: 90.41838013687133USD
- 2026-11-16: 94.70261702041626USD
- 2026-11-17: 140.7525147491455USD
- 2026-11-18: 90.66313386993407USD
Se planeja chegar após 13h, entre em contato com a propriedade antes de sua chegada, usando as informações contidas na confirmação da reserva. Hóspedes que planejam chegar fora do horário normal de check-in vão receber um e-mail com as instruções de check-in e informações sobre como pegar a chave. Eles serão recebidos pela equipe da recepção quando chegarem à propriedade. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- O nome do titular do cartão de crédito utilizado no check-in para despesas extras deve ser o mesmo nome do hóspede titular utilizado na reserva do quarto
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Esta propriedade reserva-se o direito de pré-autorizar o cartão de crédito do hóspede antes da chegada.
- O anfitrião não informou se a propriedade tem detectores de monóxido de carbono. Leve um detector portátil com você na viagem.
- O anfitrião não informou se a propriedade não tem detector de fumaça.
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio e kit de primeiros socorros.
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Acesso à piscina 24 horas
- Há possibilidade de check-in sem contato e check-out sem contato.
- Esta propriedade recebe hóspedes de todas as orientações sexuais e identidades de gênero (LGBTQ+ friendly).
Comodidades populares
Estacionamento
Transporte de e para o aeroporto
Piscina
Quartos de não fumantes
Balcão de turismo
Serviços domésticos
Serviços
Balcão de turismo
Serviços domésticos
Serviço de câmbio
Cofre
Aluguel de bicicletas
Armazenamento de bagagem
Área de fumantes
Check-in/check-out expresso
Lavanderia self-service
Concierge Services
Estacionamento
Estacionamento
Transporte de e para o aeroporto
Estacionamento gratuito
Parking Onsite
Atividades
Piscina
Jardim
Piscina externa
Bicycle Tour Information
Pool (Infinity)
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Geral
Quartos de não fumantes
Bar junto à piscina
Área de piquenique/Mesas
Sala para família
Internet
Wi-fi grátis