Holiday Inn Express Birmingham Airport NEC by IHG

Booked a family room for 2 adults and 2 kids and the room isn’t fit for a family, was give a double bed and a small double sofa bed. With the sofa bed out you can’t access the tea/coffee making facility or the TV. Dinner in the restaurant was poor, ordered Chessy garlic bread and got burger cheese instead of real cheese. They were shocked when we questioned it. Over all a very poor stay and the staff don’t care Staff were rude in the morning at checkout when they asked about our stay. Snapped that’s the rooms and walked away.

Accommodation was good,, plenty space in the room and it was clean. Only disappointment was the restaurant - a lot of the items on the menu were unavailable and it took a while for the food to be served. Was good quality food when it arrived though

Parking was free when we asked at reception and breakfast was also included for free as well!

Great

Breakfast: plenty of choice, including juices. My biggest disappointment is that the EV charging point is not what is advertised. OF COURSE the staff's response was "it's a third party company" etc etc and dismissed my concern, but I booked this hotel SPECIFICALLY for the charging. I wasted about 3 hours in the morning, plus taxis back/forth to get to a suitable charging point.