Cumberland Hotel - OCEANA COLLECTION
86 $
/ Nacht
Ø-Preis Oktober
Preise für Cumberland Hotel - OCEANA COLLECTION
Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen
86 $
/ Nacht
Ø-Preis Oktober
Monatliche Durchschnittspreise
In Cumberland Hotel - OCEANA COLLECTION liegt der Preis pro Nacht im günstigsten Monat (Februar) durchschnittlich bei 69 $ und im teuersten Monat (Juli) bei 184 $, basierend auf den letzten 12 Monaten.
| Monat | Durchschnittspreis |
|---|---|
| Januar | 74 $ |
| Februar | 69 $ |
| März | 69 $ |
| April | 84 $ |
| Mai | 125 $ |
| Juni | 154 $ |
| Juli | 184 $ |
| August | 167 $ |
| September | 120 $ |
| Oktober | 86 $ |
| November | 74 $ |
| Dezember | 80 $ |
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J
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Okt · 86 $
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Am teuersten: Juli (ca. 184 $)
Am günstigsten: Februar (ca. 69 $)
Über diese Unterkunft
Entspann dich im Wellnessbereich, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Weitere Highlights, die dieses Hotel im Art-déco-Stil bietet, sind kostenloses WLAN, ein Concierge-Service und ein Hochzeitsservice.
Annehmlichkeiten
Entspann dich im Wellnessbereich, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Weitere Highlights, die dieses Hotel im Art-déco-Stil bietet, sind kostenloses WLAN, ein Concierge-Service und ein Hochzeitsservice.
Annehmlichkeiten für Geschäftsreisende
Zum Angebot gehören ein Businesscenter, ein Textilreinigungsservice und eine rund um die Uhr besetzte Rezeption. Wenn du eine Veranstaltung in Bournemouth planst, ist dieses Hotel eine gute Wahl, denn zu den 1970 Quadratfuß (183 Quadratmeter) großen Veranstaltungsräumlichkeiten zählen ein Konferenzzentrum und 4 Tagungsräume. Vor Ort gibt es Folgendes: Parken ohne Service (kostenpflichtig).
Gastronomie
Genieße internationale Küche im Mirabelle, einem ein Restaurant, das eine Bar/Lounge bietet, oder bleib bequem auf deinem Zimmer und nutz den Zimmerservice (rund um die Uhr). Deinen Durst kannst du an der Poolbar stillen. Ein Frühstücksbuffet wird unter der Woche von 07:30 Uhr bis 09:30 Uhr und am Wochenende von 08:00 Uhr bis 10:00 Uhr gegen Gebühr angeboten.
Zimmer
Buche einen Aufenthalt in einem der 108 Zimmer mit Plasmafernseher. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Digitalempfang. Es sind eigene Badezimmer mit Badewannen oder Duschen vorhanden, die über kostenlose Toilettenartikel und Haartrockner verfügen. Zur Austattung gehören Telefone ebenso wie Schreibtische und Wasserkocher mit Kaffee-/Teezubehör.
Lage
The Cumberland Hotel - OCEANA COLLECTION besticht durch eine zentrale Lage in Bournemouth, eine 2-minütige Fahrt von Bournemouth International Centre und 14 Minuten von New-Forest-Nationalpark entfernt. Dieses Hotel in Strandnähe ist 0,7 km von Bournemouth Beach und 10,6 km von Naturhafen Poole Harbour entfernt.
In der Nähe
Bournemouth Beach(0.4 Meilen)
Russell-Cotes Art Gallery and Museum(0.5 Meilen)
Boscombe Beach(0.5 Meilen)
Bournemouth Pavillion Theatre(0.6 Meilen)
Knyveton Gardens(0.7 Meilen)
Oceanarium(0.7 Meilen)
Boscombe Chine Gardens Mini Golf Course(0.7 Meilen)
Bournemouth Lower Gardens (Park)(0.8 Meilen)
Bournemouth Pier(0.8 Meilen)
St. Peter's Church(0.8 Meilen)
Bournemouth International Centre(0.8 Meilen)
Boscombe Pier(0.8 Meilen)
Genting Casino Bournemouth(0.9 Meilen)
The Square(0.9 Meilen)
O2 Academy Bournemouth(1 Meilen)
Flughafen Bournemouth (BOH)(6.3 Meilen)
Flughafen Southampton (SOU)(33.5 Meilen)
Parkmöglichkeiten
Restaurant
Pool
Business-Center
Zimmerservice
Chemische Reinigung
Lage
East Overcliffe Drive, Stadtzentrum Bournemouth, Bournemouth, England, Großbritannien
Bournemouth Beach (0.4 Meilen)
Russell-Cotes Art Gallery and Museum (0.5 Meilen)
Boscombe Beach (0.5 Meilen)
Bournemouth Pavillion Theatre (0.6 Meilen)
Knyveton Gardens (0.7 Meilen)
Oceanarium (0.7 Meilen)
Zimmeroptionen
3
Standardzimmer (Meerblick) mit Balkon
1 Französisches Doppelbett
Für bis zu 2 Personen
237 ft²
Blick auf den PoolMeerblickKlimaanlageHeizungEigenes Bad
4
Compact Double Room
1 Französisches Doppelbett
Für bis zu 2 Personen
161 ft²
Blick auf den InnenhofKlimaanlageHeizungEigenes Bad
2
Family Room with Sea View (2 Adults + 1 Child)
1 Großes Doppelbett
und 1 Schlafsofa
Für bis zu 2 Personen
355 ft²
Blick auf den PoolMeerblickKlimaanlageHeizungEigenes Bad
7
Superior-Zimmer (Meerblick) mit Balkon
1 Doppelbett
Für bis zu 2 Personen
248 ft²
Blick auf den PoolMeerblickKlimaanlageHeizungEigenes Bad
Standard Family Room of 3
1 Großes Doppelbett
und 1 Einzelbett
Für bis zu 2 Personen
258 ft²
HeizungEigenes BadKinderbett(en)
2
Standard-Familienzimmer
1 Französisches Doppelbett
und 1 Etagenbett
Für bis zu 2 Personen
312 ft²
Blick auf den InnenhofKlimaanlageHeizungEigenes Bad
7
Standard Einzelzimmer
1 Einzelbett
129 ft²
HeizungEigenes BadTV
5
Kleines Einzelzimmer
1 Einzelbett
91 ft²
Blick auf den InnenhofHeizungEigenes BadTV
2
Familienzimmer am Meer mit Balkon
1 Großes Doppelbett
und 1 Etagenbett
1 Großes Doppelbett
und 1 Schlafsofa
Für bis zu 2 Personen
366 ft²
Blick auf den PoolMeerblickKlimaanlageHeizungEigenes Bad
1
Ocean Front Family Room of 5 with Balcony
1 Großes Doppelbett
, 2 Etagenbetten
und 1 Schlafsofa
Für bis zu 2 Personen
398 ft²
Blick auf den PoolMeerblickKlimaanlageHeizungEigenes Bad
9
Standardzimmer
1 Großes Doppelbett
2 Einzelbetten
Für bis zu 2 Personen
194 ft²
KlimaanlageHeizungEigenes Bad
6
Standard Doppelzimmer
1 Französisches Doppelbett
Für bis zu 2 Personen
194 ft²
KlimaanlageHeizungEigenes Bad
9
Standard Suite (Meerblick) mit Balkon
1 Großes Doppelbett
Für bis zu 2 Personen
570 ft²
Blick auf den PoolMeerblickKlimaanlageHeizungEigenes Bad
Gästebewertungen zu Cumberland Hotel - OCEANA COLLECTION
7.5
Gut
Basierend auf 2.512 verifizierten Bewertungen
Wer übernachtet hier?
Geschäftsreisende
12%
Paare
50%
Familien
19%
Gruppen
9%
Alleinreisende
6%
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Im Cumberland Hotel – OCEANA COLLECTION loben Gäste die malerische Lage auf der Klippe, die Aussicht auf das Meer, den Außenpool und das freundliche Personal, bemängeln aber auch veraltete Zimmer und Gemeinschaftsbereiche, gelegentliche Lärmbelästigung durch Veranstaltungen oder dünne Wände sowie begrenzte Parkmöglichkeiten, für die oft Gebühren anfallen.
Ausstattung
Sauberkeit
Zimmer
Service
Lage
Gastronomie
War das hilfreich?
Was Gäste sagen
Im Cumberland Hotel – OCEANA COLLECTION loben Gäste die malerische Lage auf der Klippe, die Aussicht auf das Meer, den Außenpool und das freundliche Personal, bemängeln aber auch veraltete Zimmer und Gemeinschaftsbereiche, gelegentliche Lärmbelästigung durch Veranstaltungen oder dünne Wände sowie begrenzte Parkmöglichkeiten, für die oft Gebühren anfallen.
Das Frühstück und die hoteleigenen Restaurants werden regelmäßig gelobt, und Gäste können den Innenpool und die Sauna in nahegelegenen Partnerhotels nutzen. Zu den Nachteilen gehören ein sehr kleiner Aufzug, gelegentliche Serviceabweichungen sowie Zimmer, die klein sein oder veraltete Badezimmer und schwache Duschen haben können. Insgesamt erwartet Sie ein Hotel mit Charakter am Meer und guter Ausstattung, wenn Sie sich mit etwas Abnutzung und Trubel anfreunden können.
Ausstattung
Sauberkeit
Zimmer
Service
Lage
Gastronomie
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Ausstattung
Der Außenpool ist beliebt, und Gäste können den Innenpool und die Sauna in nahegelegenen Partnerhotels nutzen; die Bar wird gut bewertet. Die Einrichtungen wirken stellenweise veraltet, mit einem sehr kleinen Aufzug, begrenzten/kostenpflichtigen Parkmöglichkeiten und gelegentlicher Lärmbelästigung durch Veranstaltungen.
Ähnliche Gästebewertungen
8
Johanara
13. Juni 2025
·
Aufenthalt für eine Nacht
The rooms were very comfortable and clean but i feel the landings and the stairs could do with updating. Carpets look old and worn and carpets are not the most hygienic. The pools were cold and the areas around the changing rooms could have been cleaner. Also more lockers are needed in the sister hotel for users of Sauna and indoor swimming pool. Also was not too happy that we had to pay more for the car park particularly when the space is not guaranteed. I felt like once i found a parking spot i could not take my car out again as i would not have been able to get a parking space upon return. Overall we were happy with our stay it was a great location. The customer service was good. If they can improve on the issues mentioned above it would be great
The rooms were very comfortable and clean but i feel the landings and the stairs could do with updating. Carpets look old and worn and carpets are not the most hygienic. The pools were cold and the areas around the changing rooms could have been cleaner. Also more lockers are needed in the sister hotel for users of Sauna and indoor swimming pool. Also was not too happy that we had to pay more for the car park particularly when the space is not guaranteed. I felt like once i found a parking spot i could not take my car out again as i would not have been able to get a parking space upon return. Overall we were happy with our stay it was a great location. The customer service was good. If they can improve on the issues mentioned above it would be great
8
Mary
31. Jan. 2025
·
Aufenthalt für 2 Nächte
Great 2 day break. Dinner and breakfast was great as was the staff. Only downside was the leisure facilities were in the next door hotel and as it was cold and wet not easy to get to.
Great 2 day break. Dinner and breakfast was great as was the staff. Only downside was the leisure facilities were in the next door hotel and as it was cold and wet not easy to get to.
8
Alain
1. Apr. 2023
·
Aufenthalt für 2 Nächte
I was looking for a hotel with an indoor swimming pool, a room with a sea view, close to the city centre and within 130£. And I found the Cumberland. The indoor swimming pool is in the hotel next door ( Suncliff). The staff and the management were brilliant. Always helpful and friendly at all stages. The breakfast starts at 7 am and was quite comfortable. The restaurant and the bar are very cosy. The only negative part is that the walls between rooms are very thin but… the clientele was good enough to be quiet after 10 pm. So I had no trouble. If you book direct, you get a free car park.
I was looking for a hotel with an indoor swimming pool, a room with a sea view, close to the city centre and within 130£. And I found the Cumberland. The indoor swimming pool is in the hotel next door ( Suncliff). The staff and the management were brilliant. Always helpful and friendly at all stages. The breakfast starts at 7 am and was quite comfortable. The restaurant and the bar are very cosy. The only negative part is that the walls between rooms are very thin but… the clientele was good enough to be quiet after 10 pm. So I had no trouble. If you book direct, you get a free car park.
8
Roy
13. Juli 2025
·
Aufenthalt für 2 Nächte
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
8
ken
15. Juni 2025
·
Aufenthalt für 2 Nächte
Only one lift that takes a maximum of 3 people which is too small for the size of the property.
Only one lift that takes a maximum of 3 people which is too small for the size of the property.
8
Katy Louise
31. Mai 2025
·
Aufenthalt für 2 Nächte
We had a good stay here. Staff were very helpful, friendly and professional. Everything was very efficient. No queues for check-in or breakfast and dinner service very good. Our only criticism would be that the decor was tired and our room, although comfortable, wasn’t very modern. The hotel could do with a refurbishment. Sound proofing could also be better. We were on the first floor and could hear loud music from downstairs in the evening until past 10pm. Indoor pool was in hotel next door (chlorine in air was very strong and made my eyes sting even as a spectator), outdoor pool was pretty chilly to stay in for too long.
We had a good stay here. Staff were very helpful, friendly and professional. Everything was very efficient. No queues for check-in or breakfast and dinner service very good. Our only criticism would be that the decor was tired and our room, although comfortable, wasn’t very modern. The hotel could do with a refurbishment. Sound proofing could also be better. We were on the first floor and could hear loud music from downstairs in the evening until past 10pm. Indoor pool was in hotel next door (chlorine in air was very strong and made my eyes sting even as a spectator), outdoor pool was pretty chilly to stay in for too long.
10
Stephen
9. Nov. 2024
·
Aufenthalt für 3 Nächte
Nice hotel in good location. Staff are really excellent. Cocktails amazing. Lift very small but functional. Car park tiny but can share adjacent hotels facilities. Would definitely return there.
Nice hotel in good location. Staff are really excellent. Cocktails amazing. Lift very small but functional. Car park tiny but can share adjacent hotels facilities. Would definitely return there.
8
Lucinda
2. Juli 2025
·
Aufenthalt für eine Nacht
The pool is lovely, but the lack of parasols an issue. Pillows were very hard, so I slept badly. The room that I thought I’d chosen on the Expedia website was not the one that I got given. You advertise a sea view. Please be more honest. as I had a wall view- but at least the room was quiet!!
The pool is lovely, but the lack of parasols an issue. Pillows were very hard, so I slept badly. The room that I thought I’d chosen on the Expedia website was not the one that I got given. You advertise a sea view. Please be more honest. as I had a wall view- but at least the room was quiet!!
10
matt
3. Aug. 2025
·
Aufenthalt für 2 Nächte
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
10
Helen
22. Juni 2025
·
Aufenthalt für 2 Nächte
Air conditioning is amazing beds very comfortable but had to check out on the 2nd night at 11pm due to the noise level from a function on & we were right above it! So really spoiled it, no rooms to change was offered! Not good when you have an autistic child with you and had to drive home which was a 3hour drive!
Air conditioning is amazing beds very comfortable but had to check out on the 2nd night at 11pm due to the noise level from a function on & we were right above it! So really spoiled it, no rooms to change was offered! Not good when you have an autistic child with you and had to drive home which was a 3hour drive!
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Sauberkeit
Viele Gäste finden die Zimmer und Gemeinschaftsbereiche sauber, aber einige bemängeln abgenutzte Teppiche, abblätternde Dekoration und gelegentliche Probleme wie verfärbte Handtücher oder Schimmel. Auch die Umkleidebereiche des Pools waren Gegenstand von Reinlichkeitsbemerkungen.
Ähnliche Gästebewertungen
10
Maria
13. Aug. 2024
·
Aufenthalt für 3 Nächte
I stay in Hotel Cumberland from 08.08.2024 - 11.08.2024. I enjoyed nice weekend near seaside. Like every year. I take single room 103. Room was nice and tidy Very clean. I enjoyed breakfast and dinner. I have nice time in Bournemouth seaside. Like every year. Thanks for nice relaxing time in Hotel Cumberland.
I stay in Hotel Cumberland from 08.08.2024 - 11.08.2024. I enjoyed nice weekend near seaside. Like every year. I take single room 103. Room was nice and tidy Very clean. I enjoyed breakfast and dinner. I have nice time in Bournemouth seaside. Like every year. Thanks for nice relaxing time in Hotel Cumberland.
10
Emma
28. Juli 2025
·
Aufenthalt für eine Nacht
Great staff and swimming pools fun and lovely food room was clean and spacious
Great staff and swimming pools fun and lovely food room was clean and spacious
8
Johanara
13. Juni 2025
·
Aufenthalt für eine Nacht
The rooms were very comfortable and clean but i feel the landings and the stairs could do with updating. Carpets look old and worn and carpets are not the most hygienic. The pools were cold and the areas around the changing rooms could have been cleaner. Also more lockers are needed in the sister hotel for users of Sauna and indoor swimming pool. Also was not too happy that we had to pay more for the car park particularly when the space is not guaranteed. I felt like once i found a parking spot i could not take my car out again as i would not have been able to get a parking space upon return. Overall we were happy with our stay it was a great location. The customer service was good. If they can improve on the issues mentioned above it would be great
The rooms were very comfortable and clean but i feel the landings and the stairs could do with updating. Carpets look old and worn and carpets are not the most hygienic. The pools were cold and the areas around the changing rooms could have been cleaner. Also more lockers are needed in the sister hotel for users of Sauna and indoor swimming pool. Also was not too happy that we had to pay more for the car park particularly when the space is not guaranteed. I felt like once i found a parking spot i could not take my car out again as i would not have been able to get a parking space upon return. Overall we were happy with our stay it was a great location. The customer service was good. If they can improve on the issues mentioned above it would be great
2
Kathleen
29. Juli 2025
·
Aufenthalt für 2 Nächte
A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.
A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.
6
Julie
8. Aug. 2025
·
Aufenthalt für 2 Nächte
The hotel could benefit from an update, rooms very tired and skme areas in need of a good clean
The hotel could benefit from an update, rooms very tired and skme areas in need of a good clean
6
Andrew
17. Mai 2025
·
Aufenthalt für 2 Nächte
This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine. Parking is difficult and is charged extra at £12 per day when booking through Expedia which we didn’t know in advance. We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing. We didn’t eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed. We understand some of the facilities were in the next door hotel which was not explained to us on arrival. Overall a disappointment.
This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine. Parking is difficult and is charged extra at £12 per day when booking through Expedia which we didn’t know in advance. We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing. We didn’t eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed. We understand some of the facilities were in the next door hotel which was not explained to us on arrival. Overall a disappointment.
10
J S
27. Juli 2023
·
Aufenthalt für 2 Nächte
We had a very pleasant stay visiting family. We found the staff friendly and the hotel clean and comfortable. Many thanks.
We had a very pleasant stay visiting family. We found the staff friendly and the hotel clean and comfortable. Many thanks.
2
Natalie
29. Aug. 2023
·
Aufenthalt für 2 Nächte
I was given a room right by the lift which meant noise was ongoing as there would be a double ding sound each time it reached a floor, and a beep sound each time someone pressed the button for a lift. The towels provided in the room had a nasty stain which put me off using it. The lift is super tiny and can only fit 3 people max, and you sometimes have to wait a while until it arrives and providing there is space. I would have taken the stairs but had heavy luggage. On the morning of checking out i received an invoice through my room door for my stay even though i already payed everything in advance, and when checking in it was confirmed that everything was payed for. I called reception who said i should not have received the invoice and were apologetic. At check in i had to provide a card in case of damages etc. The hotel took 1p out of my account. I know 1p is not a lot but surely money should only be taken if there is a need? Or perhaps to was to check that it was an active card with money. Overall what made the experience bad was the location of my room being next to a lift so noise was ongoing as there were people coming back very late, and the early risers. In terms of facilities you can use the indoor pool , sauna and mini gym at the sister hotel next door. You would have to ask for a towel from your hotel though. The changing room had lockers which were out of use so leave your belongings at your own risk in the locker as they do not lock.
I was given a room right by the lift which meant noise was ongoing as there would be a double ding sound each time it reached a floor, and a beep sound each time someone pressed the button for a lift. The towels provided in the room had a nasty stain which put me off using it. The lift is super tiny and can only fit 3 people max, and you sometimes have to wait a while until it arrives and providing there is space. I would have taken the stairs but had heavy luggage. On the morning of checking out i received an invoice through my room door for my stay even though i already payed everything in advance, and when checking in it was confirmed that everything was payed for. I called reception who said i should not have received the invoice and were apologetic. At check in i had to provide a card in case of damages etc. The hotel took 1p out of my account. I know 1p is not a lot but surely money should only be taken if there is a need? Or perhaps to was to check that it was an active card with money. Overall what made the experience bad was the location of my room being next to a lift so noise was ongoing as there were people coming back very late, and the early risers. In terms of facilities you can use the indoor pool , sauna and mini gym at the sister hotel next door. You would have to ask for a towel from your hotel though. The changing room had lockers which were out of use so leave your belongings at your own risk in the locker as they do not lock.
4
Vikrant
26. Mai 2024
·
Aufenthalt für 2 Nächte
The staff at the reception and managers are great, they let down by a hotel that is great need of updating and general maintenance. Carpets with holes, wallpapers peeling and general demeanour is old and worn need of lots of attention. Room we had was a little compact. Bedding, pillows, curtains and carpet are just on edge of acceptable - and seemed needing replacement.
The staff at the reception and managers are great, they let down by a hotel that is great need of updating and general maintenance. Carpets with holes, wallpapers peeling and general demeanour is old and worn need of lots of attention. Room we had was a little compact. Bedding, pillows, curtains and carpet are just on edge of acceptable - and seemed needing replacement.
8
Terena
24. Mai 2025
·
Aufenthalt für eine Nacht
Lovely and clean , staff really helpful . Could do with a lick of paint externally
Lovely and clean , staff really helpful . Could do with a lick of paint externally
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Zimmer
Die Zimmerqualität variiert: Einige Zimmer mit Meerblick und Familienzimmer sind geräumig oder renoviert, während viele veraltet oder klein wirken und die Betten unterschiedlich bequem sind. Lärm von Veranstaltungen oder dünne Wände werden gemeldet, und einige Badezimmer und Duschen sind abgenutzt oder haben geringen Wasserdruck.
Ähnliche Gästebewertungen
6
E
10. Juli 2023
·
Aufenthalt für eine Nacht
The beds were comfortable but the decoration was tatty, the bathroom definitely needs to be updated. There was a wedding on and the whole room was vibrating until 1am and then we were kept awake by chairs being moved/cleaning being done below us. We were charged full price for parking despite not being able to use the car park when we returned to the hotel in the evening.
The beds were comfortable but the decoration was tatty, the bathroom definitely needs to be updated. There was a wedding on and the whole room was vibrating until 1am and then we were kept awake by chairs being moved/cleaning being done below us. We were charged full price for parking despite not being able to use the car park when we returned to the hotel in the evening.
8
David
4. Juli 2024
·
Aufenthalt für eine Nacht
Nice location overlooking the sea. Enjoyed a nice two course dinner and staff were very friendly. Would have given 5 stars if it hadn’t been so noisy, I could hear the guests next door talking and people walking about in the room above. Other than that it was fine
Nice location overlooking the sea. Enjoyed a nice two course dinner and staff were very friendly. Would have given 5 stars if it hadn’t been so noisy, I could hear the guests next door talking and people walking about in the room above. Other than that it was fine
4
Jose
19. Sept. 2024
·
Aufenthalt für eine Nacht
The single room dubbed the crash pad is awful and well below par of the standard expected. AA inspector would downgrade this hotel. It is not 4 star, the Qataris need to put money into this hotel as it is looking dated inside. Staff are lovely and were apologetic for not being able to upgrade my room. Rusty windows toilet close to wall hitting your knees against the wall when sitting , leak in shower all over bathroom floor. Noisy extract from bathroom. Uncomfortable and dirty. I will not be returning to this hotel again. I would rather sleep in the car if I had too.
The single room dubbed the crash pad is awful and well below par of the standard expected. AA inspector would downgrade this hotel. It is not 4 star, the Qataris need to put money into this hotel as it is looking dated inside. Staff are lovely and were apologetic for not being able to upgrade my room. Rusty windows toilet close to wall hitting your knees against the wall when sitting , leak in shower all over bathroom floor. Noisy extract from bathroom. Uncomfortable and dirty. I will not be returning to this hotel again. I would rather sleep in the car if I had too.
8
Roy
13. Juli 2025
·
Aufenthalt für 2 Nächte
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
6
Andrew
17. Mai 2025
·
Aufenthalt für 2 Nächte
This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine. Parking is difficult and is charged extra at £12 per day when booking through Expedia which we didn’t know in advance. We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing. We didn’t eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed. We understand some of the facilities were in the next door hotel which was not explained to us on arrival. Overall a disappointment.
This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine. Parking is difficult and is charged extra at £12 per day when booking through Expedia which we didn’t know in advance. We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing. We didn’t eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed. We understand some of the facilities were in the next door hotel which was not explained to us on arrival. Overall a disappointment.
8
Jean
30. Okt. 2024
·
Aufenthalt für eine Nacht
'Comfort' room very small.
'Comfort' room very small.
8
Jacqueline
11. Aug. 2025
·
Aufenthalt für 4 Nächte
Food excelllent All staff friendly and helpful The hotel has let itself down by having very old beds that should be pensioned off our bed had springs making the bed lumpy and very uncomfortable I was told the hotel was full so could not be moved. The evening before we left I was told we could have had a mattress topper
Food excelllent All staff friendly and helpful The hotel has let itself down by having very old beds that should be pensioned off our bed had springs making the bed lumpy and very uncomfortable I was told the hotel was full so could not be moved. The evening before we left I was told we could have had a mattress topper
10
matt
3. Aug. 2025
·
Aufenthalt für 2 Nächte
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
6
Norma
9. Mai 2025
·
Aufenthalt für eine Nacht
Excellent breakfast but hotel rooms tired and needing refurb.
Excellent breakfast but hotel rooms tired and needing refurb.
8
Nicola
2. März 2025
·
Aufenthalt für 2 Nächte
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
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Service
Das Personal wird in allen Bereichen häufig als freundlich, hilfsbereit und professionell beschrieben. Eine Minderheit hatte jedoch mit langsamem Service an der Bar, strengen Richtlinien oder unfreundlichen Interaktionen an der Rezeption oder im Restaurant zu kämpfen.
Ähnliche Gästebewertungen
4
Sky
23. März 2025
·
Aufenthalt für 2 Nächte
Was not allowed into our hotel till we started to cry cause we was 3 hours away from home. We had id but needed a bank card and then got told there was nothing they could do and to pretty much go away. Till two women from an event that didn’t work there had to help us. Ruined my partners 21st birthday by making her cry. Awful service. Got in the end after crying cause they could use Apple Pay all of a sudden.
Was not allowed into our hotel till we started to cry cause we was 3 hours away from home. We had id but needed a bank card and then got told there was nothing they could do and to pretty much go away. Till two women from an event that didn’t work there had to help us. Ruined my partners 21st birthday by making her cry. Awful service. Got in the end after crying cause they could use Apple Pay all of a sudden.
2
Kathleen
29. Juli 2025
·
Aufenthalt für 2 Nächte
A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.
A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.
8
Richard
29. Juni 2025
·
Aufenthalt für 2 Nächte
The check-in was quick and efficient and the lobby/lounges and bars all looked very good on arrival. The rooms were smaller than we expected and not much space, possibly removing either desk or table as we did not need both, rooms were clean and bed was comfortable. The staff were friendly and welcoming and even arranged a birthday greeting for one of our party, which was very thoughtful and was appreciated. Only thing we were disappointed with was the sofas in the lounge areas were very low and uncomfortable and all of the guests were struggling to get up out of them, other than that we had a very enjoyable stay
The check-in was quick and efficient and the lobby/lounges and bars all looked very good on arrival. The rooms were smaller than we expected and not much space, possibly removing either desk or table as we did not need both, rooms were clean and bed was comfortable. The staff were friendly and welcoming and even arranged a birthday greeting for one of our party, which was very thoughtful and was appreciated. Only thing we were disappointed with was the sofas in the lounge areas were very low and uncomfortable and all of the guests were struggling to get up out of them, other than that we had a very enjoyable stay
2
David
26. Aug. 2025
·
Aufenthalt für 3 Nächte
We arrived around 5.30PM with a private wedding in full swing at the property - weddings are fine but this one erupted into a full scale fist fight in reception just as I arrived - my girlfriend was terrified and didn’t want to get out of the car. We pulled past reception and waited for the fight to end and when I went in to check in I asked what had happened and the staff just played dumb as if nothing had happened. It was loud in reception and some boisterous men were still there making loads of noise and all the staff were concerned about was taking more money from me. Very unimpressed and if I could have found a room elsewhere I would have - I even left early and only actually stayed one night despite having booked the room for 3 nights - not impressed at all - the reception staff did not care one bit
We arrived around 5.30PM with a private wedding in full swing at the property - weddings are fine but this one erupted into a full scale fist fight in reception just as I arrived - my girlfriend was terrified and didn’t want to get out of the car. We pulled past reception and waited for the fight to end and when I went in to check in I asked what had happened and the staff just played dumb as if nothing had happened. It was loud in reception and some boisterous men were still there making loads of noise and all the staff were concerned about was taking more money from me. Very unimpressed and if I could have found a room elsewhere I would have - I even left early and only actually stayed one night despite having booked the room for 3 nights - not impressed at all - the reception staff did not care one bit
10
Graeme
22. Nov. 2025
·
Aufenthalt für eine Nacht
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
8
Katy Louise
31. Mai 2025
·
Aufenthalt für 2 Nächte
We had a good stay here. Staff were very helpful, friendly and professional. Everything was very efficient. No queues for check-in or breakfast and dinner service very good. Our only criticism would be that the decor was tired and our room, although comfortable, wasn’t very modern. The hotel could do with a refurbishment. Sound proofing could also be better. We were on the first floor and could hear loud music from downstairs in the evening until past 10pm. Indoor pool was in hotel next door (chlorine in air was very strong and made my eyes sting even as a spectator), outdoor pool was pretty chilly to stay in for too long.
We had a good stay here. Staff were very helpful, friendly and professional. Everything was very efficient. No queues for check-in or breakfast and dinner service very good. Our only criticism would be that the decor was tired and our room, although comfortable, wasn’t very modern. The hotel could do with a refurbishment. Sound proofing could also be better. We were on the first floor and could hear loud music from downstairs in the evening until past 10pm. Indoor pool was in hotel next door (chlorine in air was very strong and made my eyes sting even as a spectator), outdoor pool was pretty chilly to stay in for too long.
10
William
1. Mai 2025
·
Aufenthalt für 2 Nächte
Myself and a large amount of family booked to stay as the hotel were also providing services for my mothers post funeral reception. From start to finish everyone we dealt with were exceptional. Professional and sensitive to our situation throughout our stay, managing to accomodate everyone's needs as they came. The reception team, bar and restaurant staff and the guys sorting out the function room were great. Our actual room and those of my family were all very clean and comfortable. We ate in the restaurant at short notce with no issues and ate in the bar area at various points, with all the food being very good. We have stayed a few times over recent years and always get great service. The location is great and handy for town as well.
Myself and a large amount of family booked to stay as the hotel were also providing services for my mothers post funeral reception. From start to finish everyone we dealt with were exceptional. Professional and sensitive to our situation throughout our stay, managing to accomodate everyone's needs as they came. The reception team, bar and restaurant staff and the guys sorting out the function room were great. Our actual room and those of my family were all very clean and comfortable. We ate in the restaurant at short notce with no issues and ate in the bar area at various points, with all the food being very good. We have stayed a few times over recent years and always get great service. The location is great and handy for town as well.
10
Stephen
9. Nov. 2024
·
Aufenthalt für 3 Nächte
Nice hotel in good location. Staff are really excellent. Cocktails amazing. Lift very small but functional. Car park tiny but can share adjacent hotels facilities. Would definitely return there.
Nice hotel in good location. Staff are really excellent. Cocktails amazing. Lift very small but functional. Car park tiny but can share adjacent hotels facilities. Would definitely return there.
10
matt
3. Aug. 2025
·
Aufenthalt für 2 Nächte
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
6
Amrick
7. Juli 2024
·
Aufenthalt für 2 Nächte
On my first night there were no towels in my room. On the website i booked a modern plush looking room. My actual room was nothing like the one shown. The net curtain in my room was ripped. Then came the worst part. The following day i asked where i could get some lunch and was pointed to the restaurant. When I tried to go in i was refused entry despite telling the man that i was staying at the hotel. The restaurant was empty but i was told all tables were pre booked and i could go to the bar instead! No one had told me that i had to make a booking to get some lunch. It was empty and i only wanted something simple. None of the staff or management showed any level of empathy or customer relations skills.i travel round the world staying in some of the best hotels. And sadly i didn't feel made welcome here. Won't be coming back or recommending to my colleagues in the world of show business.
On my first night there were no towels in my room. On the website i booked a modern plush looking room. My actual room was nothing like the one shown. The net curtain in my room was ripped. Then came the worst part. The following day i asked where i could get some lunch and was pointed to the restaurant. When I tried to go in i was refused entry despite telling the man that i was staying at the hotel. The restaurant was empty but i was told all tables were pre booked and i could go to the bar instead! No one had told me that i had to make a booking to get some lunch. It was empty and i only wanted something simple. None of the staff or management showed any level of empathy or customer relations skills.i travel round the world staying in some of the best hotels. And sadly i didn't feel made welcome here. Won't be coming back or recommending to my colleagues in the world of show business.
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Lage
Malerische Lage auf der Klippe mit Meerblick und eine generell günstige Ausgangsbasis für Bournemouth; viele Gäste gehen zu Fuß zum Strand und in die Stadt. Einige weisen darauf hin, dass der Weg zum Strand einen Abstieg beinhaltet.
Ähnliche Gästebewertungen
10
Sharon Page
15. Juli 2025
·
Aufenthalt für 5 Nächte
Took my mum for 5 nights, all the staff were welcoming and professional, amazing atmosphere, wonderful food, beautiful location
Took my mum for 5 nights, all the staff were welcoming and professional, amazing atmosphere, wonderful food, beautiful location
10
david
18. Okt. 2023
·
Aufenthalt für 3 Nächte
Great location, friendly staff, family room with balcony at front of hotel very nice
Great location, friendly staff, family room with balcony at front of hotel very nice
8
Neil
19. Mai 2023
·
Aufenthalt für 2 Nächte
Nicely located away from the busy town. Was clean and tidy. Friendly staff and good facilities. Popular events location, we observed.
Nicely located away from the busy town. Was clean and tidy. Friendly staff and good facilities. Popular events location, we observed.
8
Roy
13. Juli 2025
·
Aufenthalt für 2 Nächte
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
10
Graeme
22. Nov. 2025
·
Aufenthalt für eine Nacht
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
8
Mia
15. Juli 2024
·
Aufenthalt für 2 Nächte
Good location for the beach. 7min walk to where you get down to the beach. Hotel building is old, so rooms could do some renovation. Thin walls, you can hear your next door neighbours, so remember to bring your ear plugs! Outdoor pool is a plus! Food was good. Staff was friendly and welcoming. You can use the indoor pool for free at the next door hotel, but their staff were not friendly or helpful at all.
Good location for the beach. 7min walk to where you get down to the beach. Hotel building is old, so rooms could do some renovation. Thin walls, you can hear your next door neighbours, so remember to bring your ear plugs! Outdoor pool is a plus! Food was good. Staff was friendly and welcoming. You can use the indoor pool for free at the next door hotel, but their staff were not friendly or helpful at all.
8
Karen
21. Okt. 2024
·
Aufenthalt für 3 Nächte
Easy to walk from the railway station, I enjoyed the cliff top location, 20 minute walk to Bournemouth centre in one direction, Boscombe the other way, Reception staff were very nice, I was given a complimentary room upgrade which was very much appreciated Didnt have breakfast so unable to comment on food I had a very enjoyable stay
Easy to walk from the railway station, I enjoyed the cliff top location, 20 minute walk to Bournemouth centre in one direction, Boscombe the other way, Reception staff were very nice, I was given a complimentary room upgrade which was very much appreciated Didnt have breakfast so unable to comment on food I had a very enjoyable stay
8
Christine
31. Juli 2023
·
Aufenthalt für 2 Nächte
Like the outdoor pool and great location for walking into Bournemouth in the evening. Breakfast was good.
Like the outdoor pool and great location for walking into Bournemouth in the evening. Breakfast was good.
8
Maria
10. Juli 2023
·
Aufenthalt für 3 Nächte
I like this Hotel. Nice location near seaside. With pool. Elegant style.
I like this Hotel. Nice location near seaside. With pool. Elegant style.
8
Nicola
2. März 2025
·
Aufenthalt für 2 Nächte
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Gastronomie
Das Frühstück und die hoteleigenen Restaurants erhalten häufig Lob für Qualität und Preis-Leistungs-Verhältnis, und Cocktails sind beliebt. Gelegentliche negative Aspekte sind begrenzte Auswahl zu bestimmten Zeiten, schlechter Wein, langsamer Service an der Bar oder Probleme mit Buchungen/Verfügbarkeit.
Ähnliche Gästebewertungen
8
Rob
22. Okt. 2023
·
Aufenthalt für 2 Nächte
This hotel is easy walking distance from the town. We attended a function and the food was good but very disappointed about the wine, ordered a merlot and Shiraz at £25 each and were both undrinkable possibly the worst wines I have ever tasted. The rooms were nice and clean and the staff were fantastic. Water pressure not so fantastic the shower was more of a dribble than a shower.
This hotel is easy walking distance from the town. We attended a function and the food was good but very disappointed about the wine, ordered a merlot and Shiraz at £25 each and were both undrinkable possibly the worst wines I have ever tasted. The rooms were nice and clean and the staff were fantastic. Water pressure not so fantastic the shower was more of a dribble than a shower.
8
Sukie
6. Apr. 2024
·
Aufenthalt für 2 Nächte
Rooms need a little updating the food was amazing.
Rooms need a little updating the food was amazing.
8
Karen
27. Juni 2025
·
Aufenthalt für eine Nacht
Have stayed here quite a few times now and as usual the staff were efficient and the food in mirabelle restaurant excellent although a bit less choice at breakfast than previously- ie fresh fruit, yoghurt selection. Stair carpet needs replacing as very worn in places, covered by black tape and lounge furniture tatty although still comfortable. Would happily return though
Have stayed here quite a few times now and as usual the staff were efficient and the food in mirabelle restaurant excellent although a bit less choice at breakfast than previously- ie fresh fruit, yoghurt selection. Stair carpet needs replacing as very worn in places, covered by black tape and lounge furniture tatty although still comfortable. Would happily return though
10
Graeme
22. Nov. 2025
·
Aufenthalt für eine Nacht
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
8
Cheryl
28. Juli 2025
·
Aufenthalt für 2 Nächte
Very comfortable bed and pillows. Seating in main lounge too low for my mobility but other areas ideal. Seating in Ventana restaurant, too low again. For a four star establishment, bedroom furniture needs updating and lining in my bedroom curtains very badly ripped and needs replacing. Breakfast has superb choice and the one evening meal we had was really lovely. Great bar and choice of drinks. Good staff all round.
Very comfortable bed and pillows. Seating in main lounge too low for my mobility but other areas ideal. Seating in Ventana restaurant, too low again. For a four star establishment, bedroom furniture needs updating and lining in my bedroom curtains very badly ripped and needs replacing. Breakfast has superb choice and the one evening meal we had was really lovely. Great bar and choice of drinks. Good staff all round.
10
Janet
10. März 2024
·
Aufenthalt für eine Nacht
We had an excellent family room, a huge bathroom with a walk-in shower, all very clean, all the toiletries we needed, also ample tea and coffee making facilities, biscuits provided. The evening meal for 4 in the Mirabelle restaurant was absolutely delicious, although a little pricey, but worth it. All the staff were very efficient and friendly.I would definitely recommend
We had an excellent family room, a huge bathroom with a walk-in shower, all very clean, all the toiletries we needed, also ample tea and coffee making facilities, biscuits provided. The evening meal for 4 in the Mirabelle restaurant was absolutely delicious, although a little pricey, but worth it. All the staff were very efficient and friendly.I would definitely recommend
10
matt
3. Aug. 2025
·
Aufenthalt für 2 Nächte
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
6
Amrick
7. Juli 2024
·
Aufenthalt für 2 Nächte
On my first night there were no towels in my room. On the website i booked a modern plush looking room. My actual room was nothing like the one shown. The net curtain in my room was ripped. Then came the worst part. The following day i asked where i could get some lunch and was pointed to the restaurant. When I tried to go in i was refused entry despite telling the man that i was staying at the hotel. The restaurant was empty but i was told all tables were pre booked and i could go to the bar instead! No one had told me that i had to make a booking to get some lunch. It was empty and i only wanted something simple. None of the staff or management showed any level of empathy or customer relations skills.i travel round the world staying in some of the best hotels. And sadly i didn't feel made welcome here. Won't be coming back or recommending to my colleagues in the world of show business.
On my first night there were no towels in my room. On the website i booked a modern plush looking room. My actual room was nothing like the one shown. The net curtain in my room was ripped. Then came the worst part. The following day i asked where i could get some lunch and was pointed to the restaurant. When I tried to go in i was refused entry despite telling the man that i was staying at the hotel. The restaurant was empty but i was told all tables were pre booked and i could go to the bar instead! No one had told me that i had to make a booking to get some lunch. It was empty and i only wanted something simple. None of the staff or management showed any level of empathy or customer relations skills.i travel round the world staying in some of the best hotels. And sadly i didn't feel made welcome here. Won't be coming back or recommending to my colleagues in the world of show business.
4
Manikar
31. Aug. 2024
·
Aufenthalt für 2 Nächte
Dining options are very limited. Lift is very small. The facilities are not good.
Dining options are very limited. Lift is very small. The facilities are not good.
8
Nicola
2. März 2025
·
Aufenthalt für 2 Nächte
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
10
nikki
28. Feb. 2023
·
Aufenthalt für 4 Nächte
Really friendly staff. Good breakfast. Love the decor
Really friendly staff. Good breakfast. Love the decor
8
Raj
17. Feb. 2023
·
Aufenthalt für eine Nacht
Stay was good and the food enjoyed at the restaurant was lovely. However, could hear footsteps above and chatter from next door.
Stay was good and the food enjoyed at the restaurant was lovely. However, could hear footsteps above and chatter from next door.
8
Shabana
24. Jan. 2023
·
Aufenthalt für 3 Nächte
Great hotel to stay in if your doing a short break. Bit noisy at times which ruined it. But cheap short break.
Great hotel to stay in if your doing a short break. Bit noisy at times which ruined it. But cheap short break.
Richtlinien der Unterkunft
Hinweise zum Check-in
Alles, was Sie wissen müssen, um problemlos einchecken zu können.
Check-in
Check-out
Von 15:00 bis 00:00
Bis 11:00
Gut zu wissen
Zusätzliche Richtlinien und Informationen zu dieser Unterkunft.
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
Haben Sie eine Frage?
Die KI antwortet sofort, auf Basis der Hotelinformationen.
Preise für kommende Reisedaten
Oktober 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
November 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Günstiger
Teurer
Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-10-19: 108.00747219829559USD
- 2026-10-20: 93.88510662284851USD
- 2026-10-21: 86.40739169277191USD
- 2026-10-22: 86.38099825557708USD
- 2026-10-23: 102.56054373580932USD
- 2026-10-24: 115.86897169921875USD
- 2026-10-25: 94.7508542093277USD
- 2026-10-26: 94.7508542093277USD
- 2026-10-27: 97.0935802550888USD
- 2026-10-28: 97.0935802550888USD
- 2026-10-29: 95.02054714939116USD
- 2026-10-30: 129.4647796333313USD
- 2026-10-31: 134.85163731830596USD
- 2026-11-01: 100.25440859161377USD
- 2026-11-02: 116.13983006378173USD
- 2026-11-03: 118.67104638374327USD
- 2026-11-04: 118.67104638374327USD
- 2026-11-05: 118.67104638374327USD
- 2026-11-06: 107.87730456485748USD
- 2026-11-07: 129.4647796333313USD
- 2026-11-08: 86.30985594532012USD
- 2026-11-09: 118.67104638374327USD
- 2026-11-10: 116.06412888710021USD
- 2026-11-11: 124.06791300853729USD
- 2026-11-12: 124.06791300853729USD
- 2026-11-13: 95.02054714939116USD
- 2026-11-14: 118.67104638374327USD
- 2026-11-15: 97.0935802550888USD
- 2026-11-16: 97.0935802550888USD
- 2026-11-17: 105.50989894145965USD
- 2026-11-18: 118.67104638374327USD
- 2026-11-19: 183.4234712186432USD
- 2026-11-20: 118.68105532356262USD
- 2026-11-21: 129.4647796333313USD
- 2026-11-22: 97.0935802550888USD
- 2026-11-23: 118.68105532356262USD
- 2026-11-24: 118.67104638374327USD
- 2026-11-25: 118.68105532356262USD
- 2026-11-26: 118.67104638374327USD
- 2026-11-27: 113.27417975894927USD
- 2026-11-28: 129.4747971424484USD
- 2026-11-29: 97.0935802550888USD
- 2026-11-30: 97.0935802550888USD
- 2026-12-01: 97.0935802550888USD
- 2026-12-02: 97.0935802550888USD
- 2026-12-03: 107.87730456485748USD
- 2026-12-04: 97.10359776420593USD
- 2026-12-05: 124.06791300853729USD
- 2026-12-06: 97.0935802550888USD
- 2026-12-07: 97.10359776420593USD
- 2026-12-08: 97.0935802550888USD
- 2026-12-09: 97.0935802550888USD
- 2026-12-10: 118.67104638374327USD
- 2026-12-11: 118.68105532356262USD
- 2026-12-12: 118.67104638374327USD
- 2026-12-13: 97.0935802550888USD
- 2026-12-14: 97.0935802550888USD
- 2026-12-15: 118.67104638374327USD
- 2026-12-16: 105.58559154884338USD
- 2026-12-17: 97.0935802550888USD
- 2026-12-18: 97.10359776420593USD
- 2026-12-19: 118.67104638374327USD
Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt. Die Sauna, das Fitnesscenter und das Hallenbad im SunCliff Hotel sind vom 29. Januar 2027 bis zum 1. Februar 2027 geschlossen.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Der Name auf der Kreditkarte, die an der Rezeption für die Abrechnung der Zusatzkosten benutzt werden soll, muss mit dem Namen übereinstimmen, auf den das Zimmer reserviert wurde
- Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
- Bargeldlose Transaktionen sind verfügbar
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Kohlenmonoxidmelder, einem Feuerlöscher, einem Rauchmelder, einem Sicherheitssystem und einem Erste-Hilfe-Kasten ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Die Gäste haben Zugang zum Hallenbad, zur Sauna und zum Fitnessraum im SunCliff Hotel, das sich nebenan befindet.
- Das Freibad ist in den Wintermonaten (Oktober bis April) von 8:00 bis 16:30 Uhr zum Kaltwasserschwimmen geöffnet. Der Pool wird nur vom späten Frühling bis zum Sommer beheizt.
- Buchungen für bestimmte Gruppenveranstaltungen oder Partys wie z. B. Junggesellinnen- oder Junggesellenabschiede werden in dieser Unterkunft nicht akzeptiert.
- Für Massageanwendungen und Behandlungen im Wellnessbereich sind Voranmeldungen erforderlich. Bitte setze dazu vor der Anreise mit diesem Hotel in Verbindung. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung.
- Der Zugang zu einigen Einrichtungen ist evtl. eingeschränkt. Bitte wende dich bei weiteren Fragen direkt an die Unterkunft (Kontaktinformationen siehe Buchungsbestätigung).
- Es sind bargeldlose Zahlungsmethoden für alle Transaktionen verfügbar.
- Aufpreis für das Frühstücksbuffet: ca. 15.95 GBP für Erwachsene und ca. 7.95 GBP für Kinder
- Parken ohne Parkservice: 12.00 GBP pro Nacht
- Gebühr für späten Check-out: 20.00 GBP (je nach Verfügbarkeit)
- Nutzungsgebühr für das Kinderbett: 6.0 GBP pro Nacht
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Restaurant
Pool
Business-Center
Zimmerservice
Chemische Reinigung
Services
Business-Center
Chemische Reinigung
Reinigung
Bankett-Ausstattung
Gepäckaufbewahrung
Ausgewiesene Raucherzone
Schnelles Ein- und Auschecken
Waschsalon mit Selbstbedienung
24-Hour Front Desk
Concierge Services
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Sauna
Spa & Wellness Center
Körperanwendungen
Gesichtsanwendungen
Pool-Bar
Lunchpakete
Frühstück auf dem Zimmer
Familienzimmer
Beach Sun Loungers
Snack Bar/Deli
Aktivitäten
Pool
Golfplatz (in der Nähe)
Strand (in der Nähe)
Radfahren
Billard
Angeln
Reiten
Wandern
Hallenbad
Pool im Freien
Beheiztes Freibad
Pool (Indoor)
Gartenmöbel
Pool (Seasonal Outdoor)
Tischtennis
Terrasse
Fitness Center (nearby)
Parkmöglichkeiten
Parkmöglichkeiten
Ladestation für Elektroautos
Parking (Limited)
Parking Onsite
Internet
Kostenloses W-LAN