Krystal Cancún
124 US$
/ noche
Promedio para noviembre
Precios para Krystal Cancún
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124 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Krystal Cancún, los precios por noche son de 106 US$ de media en el mes más barato (septiembre) y de 174 US$ en el mes más caro (marzo), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 162 US$ |
| febrero | 148 US$ |
| marzo | 174 US$ |
| abril | 141 US$ |
| mayo | 129 US$ |
| junio | 120 US$ |
| julio | 129 US$ |
| agosto | 124 US$ |
| septiembre | 106 US$ |
| octubre | 120 US$ |
| noviembre | 124 US$ |
| diciembre | 159 US$ |
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nov · 124 US$
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Más caro: marzo (aprox. 174 US$)
Más barato: septiembre (aprox. 106 US$)
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes y tratamientos faciales. Si quieres divertirte aquí tienes para elegir, con instalaciones recreativas como una piscina al aire libre, una bañera de hidromasaje y gimnasio. Encontrarás además c...
Servicios
Relájate en el spa completo, que ofrece masajes y tratamientos faciales. Si quieres divertirte aquí tienes para elegir, con instalaciones recreativas como una piscina al aire libre, una bañera de hidromasaje y gimnasio. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y una tienda de recuerdos.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y atención multilingüe a tu disposición. Este hotel pone a tu disposición 5 salas de reuniones donde celebrar todo tipo de eventos. Hay un aparcamiento con asistencia gratuito disponible.
Comida
Si tienes ganas de comer algo de cocina local e internacional, ve a Aquamarina, uno de los 5 restaurantes de este hotel, o simplemente llama al servicio de habitaciones las 24 horas. Relájate con un refresco del bar junto a la piscina o de uno de los 3 bares con salón.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 502 habitaciones con aire acondicionado y televisión LED. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte (cabe un portátil), cafetera y tetera y teléfono.
Ubicación
Si decides alojarte en Krystal Cancun All Inclusive, te encontrarás en una fantástica zona de Cancún (Zona Hotelera), a solo unos pasos de Playa Gaviota Azul y Playas de la zona hotelera. Además, este hotel con todo incluido se encuentra a 0,6 km de Centro de Convenciones de Cancún y a 0,6 km de Playa Fórum.
Qué hay cerca
Playa Gaviota Azul(0.1 millas)
Terminal de ferry Ultramar(0.3 millas)
Centro de Convenciones de Cancún(0.3 millas)
Centro comercial Forum By The Sea(0.4 millas)
Playa Fórum(0.4 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.4 millas)
Centro comercial Plaza Caracol(0.4 millas)
Playa Caracol(0.4 millas)
Laguna Nichupté(0.4 millas)
Playa Chac Mool(0.7 millas)
Playa Ancha(0.9 millas)
Club de golf Pok Ta Pok(1.4 millas)
Plaza la Isla(2.3 millas)
Playa Tortugas(2.3 millas)
El Sol de Cancún(2.3 millas)
El aeropuerto más práctico para llegar a Krystal Cancun All Inclusive se encuentra en Cancún, Quintana Roo (CUN-Cancún Intl.)(14.8 millas)
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Mostrador turístico
Ubicación
Paseo Kukulcan Km 9 lotes 9 y 9 A, Punta Cancún, Avenida Kukulkán, Cancún, Benito Juárez, Estado de Quintana Roo, México
Playa Gaviota Azul (0.1 millas)
Terminal de ferry Ultramar (0.3 millas)
Centro de Convenciones de Cancún (0.3 millas)
Centro comercial Forum By The Sea (0.4 millas)
Playa Fórum (0.4 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.4 millas)
Opciones de habitación
9
Krystal Club with Balcony Ocean View, Two Double Beds
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
366 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
7
Habitación estándar, 1 cama de matrimonio grande, vistas a la ciudad
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
344 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
8
Habitación romántica, 1 cama de matrimonio grande, balcón, frente al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
344 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
7
Habitación de lujo doble, 2 camas dobles, balcón, vistas al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
344 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
7
Habitación de lujo doble, 1 cama de matrimonio grande, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
344 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
8
Krystal Club with Balcony Ocean View, King Bed
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
366 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
6
Habitación estándar doble, 2 camas dobles, vistas a la ciudad
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
344 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
6
Estudio familiar, 1 cama de matrimonio grande con sofá cama, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 2
431 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
Reseñas de los huéspedes sobre Krystal Cancún
7.3
Bueno
Basado en 2402 comentarios verificados
¿Quién se queda aquí?
Trabajo
4%
Pareja
41%
Familia
31%
Grupo
19%
Solo/a
2%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Krystal Cancún, los viajeros elogian la inmejorable ubicación frente a la playa y el personal amable, aunque señalan que las habitaciones son anticuadas, el mantenimiento es irregular y hay ruido de la vida nocturna. La comida y la bebida son variadas, con normas restrictivas en el todo incluido y cierres tempranos del bar que frustran a algunos huéspedes.
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Opiniones de los huéspedes
En Krystal Cancún, los viajeros elogian la inmejorable ubicación frente a la playa y el personal amable, aunque señalan que las habitaciones son anticuadas, el mantenimiento es irregular y hay ruido de la vida nocturna. La comida y la bebida son variadas, con normas restrictivas en el todo incluido y cierres tempranos del bar que frustran a algunos huéspedes.
Los huéspedes suelen destacar la hermosa playa, las piscinas y las vistas al mar. Los inconvenientes recurrentes incluyen ascensores poco fiables, problemas ocasionales con el agua o el aire acondicionado, camas duras, música alta procedente de clubes cercanos, buffets mediocres, bebidas aguadas y reservas para cenar que se agotan rápidamente. Espere una ubicación privilegiada y un servicio cálido, pero ajuste sus expectativas con respecto a las habitaciones y el régimen de todo incluido.
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Instalaciones
Destacada zona de playa y piscinas (incluyendo jacuzzi y bar dentro de la piscina), pero las instalaciones se sienten limitadas por la noche, con bares que cierran alrededor de las 22:45–23:00 y poca animación. Puede haber escasez de tumbonas/sombra y los ascensores suelen ser poco fiables.
Reseñas de huéspedes relacionadas
6
Andres R.
2 ago 2025
·
Se alojó 3 noches
Terrible el funcionamiento de los ascensores, de los 4 solo funcionaba bien 1. Para los adultos mayores bajar y subir por escaleras es fatal.
Terrible el funcionamiento de los ascensores, de los 4 solo funcionaba bien 1. Para los adultos mayores bajar y subir por escaleras es fatal.
10
Shamshil
27 jun 2025
·
Se alojó 4 noches
It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower
It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower
6
Kerry
22 may 2025
·
Se alojó 7 noches
Great location, the buffet was not very good, a lot of the food is cold, and breakfast is not great, but the beach bar was great. We loved the asian restaurant and Mexican restaurant. Struggled to find shade anywhere as only a handful of umbrellas. We had no issue getting a sunbed in the sun. Beach is beautiful. The pool was only waist deep everywhere so our knees were Dore by end of trip crouching down. We wished the beach bar stayed open longer, the only place upu can get a drink after 6.30 is the lobby bar and it does feel like you are sat in a lobby, so we went out every night. We probably would stay again as the location was amazing, rooms were comfortable, we did not hear any noise at all from the nightclubs in our room.
Great location, the buffet was not very good, a lot of the food is cold, and breakfast is not great, but the beach bar was great. We loved the asian restaurant and Mexican restaurant. Struggled to find shade anywhere as only a handful of umbrellas. We had no issue getting a sunbed in the sun. Beach is beautiful. The pool was only waist deep everywhere so our knees were Dore by end of trip crouching down. We wished the beach bar stayed open longer, the only place upu can get a drink after 6.30 is the lobby bar and it does feel like you are sat in a lobby, so we went out every night. We probably would stay again as the location was amazing, rooms were comfortable, we did not hear any noise at all from the nightclubs in our room.
10
Esthela T
18 nov 2025
·
Se alojó 4 noches
Room super clean. The Staff súper courteous as always. However, was only one elevator working our entire stay (5 days) and were times that we had to take the stairs instead (our room was at the 7 floor) our last day was several people checking out and using that one elevator that out of the sudden it stop working and had to take the stairs. Fortunately, one of the staff members let us take the service elevator while he was taking care of the non working elevator.
Room super clean. The Staff súper courteous as always. However, was only one elevator working our entire stay (5 days) and were times that we had to take the stairs instead (our room was at the 7 floor) our last day was several people checking out and using that one elevator that out of the sudden it stop working and had to take the stairs. Fortunately, one of the staff members let us take the service elevator while he was taking care of the non working elevator.
8
Liam
24 feb 2025
·
Se alojó 7 noches
Not enough bar options, both in terms of hours of operation and amount on the property
Not enough bar options, both in terms of hours of operation and amount on the property
6
DEB
26 mar 2025
·
Se alojó 5 noches
Beautiful beach & pool. Friendly staff. Rooms needed updating. Elevators only worked half the time. Limited places to eat. No cafe on the beach. Nightclub next door very loud until early morning.
Beautiful beach & pool. Friendly staff. Rooms needed updating. Elevators only worked half the time. Limited places to eat. No cafe on the beach. Nightclub next door very loud until early morning.
10
Ulanbek
4 jun 2025
·
Se alojó 3 noches
We stayed in the corner unit, where we could open the windows from front that is facing to the ocean and the side, which is facing to half ocean and half city. It also had a balcony facing to ocean, overall, it was a beautiful room. We loved it. And it was all inclusive. Restaurants were amazing. We loved all the food and service. I would definitely recommend this place to my friends and family. Only thing we didn’t like was elevator It was slow, but we were staying on the fourth floor and we were having so much fun that we didn’t really care about the elevator, on the second day we got used to using the stairs 😁
We stayed in the corner unit, where we could open the windows from front that is facing to the ocean and the side, which is facing to half ocean and half city. It also had a balcony facing to ocean, overall, it was a beautiful room. We loved it. And it was all inclusive. Restaurants were amazing. We loved all the food and service. I would definitely recommend this place to my friends and family. Only thing we didn’t like was elevator It was slow, but we were staying on the fourth floor and we were having so much fun that we didn’t really care about the elevator, on the second day we got used to using the stairs 😁
4
Gaston Gerard
6 nov 2025
·
Se alojó 7 noches
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
10
demetrio
15 feb 2026
·
Se alojó 4 noches
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
10
Carla
26 jun 2025
·
Se alojó 1 noche
Loved our stay! Only thing we would change would be the bar hours! We wanted all inclusive so we could drink unlimited but it was limited due to bars closing at 10:45 and opening at noon.
Loved our stay! Only thing we would change would be the bar hours! We wanted all inclusive so we could drink unlimited but it was limited due to bars closing at 10:45 and opening at noon.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
El servicio de limpieza suele ser elogiado, pero otros informan de olores a humedad o moho, plagas ocasionales, ropa de cama sucia o húmeda, y una limpieza irregular de la piscina/playa, con problemas esporádicos de agua caliente.
Reseñas de huéspedes relacionadas
4
Ruby Adilene
18 jul 2025
·
Se alojó 3 noches
Pool was so dirty, the beach sand in front of the hotel had trash, more than normal.water in sink smelled funky. Drinks were not good
Pool was so dirty, the beach sand in front of the hotel had trash, more than normal.water in sink smelled funky. Drinks were not good
6
Roel
18 jul 2025
·
Se alojó 2 noches
The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.
The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.
8
Anna
14 jul 2025
·
Se alojó 2 noches
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
8
Victor
24 jun 2025
·
Se alojó 5 noches
Hotel was clean, staff was friendly, food was amazing food all day from 6:30am to 11:00pm everything was good as well as the location only down fall was the bed was hard to sleep on the mattress was hard.
Hotel was clean, staff was friendly, food was amazing food all day from 6:30am to 11:00pm everything was good as well as the location only down fall was the bed was hard to sleep on the mattress was hard.
4
Randall
27 mar 2025
·
Se alojó 4 noches
The room was bad the toilet didn’t stop running. The shower water was stopped up and over floor the sheets were dirty and it was lady hair in the room like the room was not cleaned also the glasses in the dining hall was dirty
The room was bad the toilet didn’t stop running. The shower water was stopped up and over floor the sheets were dirty and it was lady hair in the room like the room was not cleaned also the glasses in the dining hall was dirty
2
Danis LDT
8 ene 2025
·
Se alojó 8 noches
Totalt utslitt hotel med bra beliggenhet og hyggelige ansatte. Steinharde senger, flere vannlekkasjer på bad, dårlig mat og middelmådig service. Senge dyr gir kløe
Totalt utslitt hotel med bra beliggenhet og hyggelige ansatte. Steinharde senger, flere vannlekkasjer på bad, dårlig mat og middelmådig service. Senge dyr gir kløe
8
Frances
16 oct 2025
·
Se alojó 6 noches
The housekeeping did a great job we stayed in room number 1531. Our room was always clean. Kudos to the housekeeping. The dining staff are very kind and the barista’s were really good. Our only problem was the noise the banging music from mandala beach club it was so loud and couldn’t sleep. It was terrible. That’s the only problem we encountered.
The housekeeping did a great job we stayed in room number 1531. Our room was always clean. Kudos to the housekeeping. The dining staff are very kind and the barista’s were really good. Our only problem was the noise the banging music from mandala beach club it was so loud and couldn’t sleep. It was terrible. That’s the only problem we encountered.
6
Luis
17 ago 2025
·
Se alojó 6 noches
las habitaciones necesitan remodelación al igual que las piscina estaban falta de liqudos de limpiezas tenian mucho moo a incluso en mi habitación hoy no había agua caliente tuve que regresarme sin bañarme
las habitaciones necesitan remodelación al igual que las piscina estaban falta de liqudos de limpiezas tenian mucho moo a incluso en mi habitación hoy no había agua caliente tuve que regresarme sin bañarme
6
Rachelina
15 ago 2025
·
Se alojó 4 noches
It was nice being right by the beach which was relaxing. They have a nice pool but we were at the beach mostly. The Bali beds at the beach you have to buy a bottle and spend a certain amount of money for you to be able to rent it for the day. The food or desserts weren’t the best in the buffet not the restaurants. The buffet should have more options for breakfast. Not worth all inclusive for drinks as you’re mostly drinking mixer not really any alcohol in the drinks. We found a roach in our room our first morning. I was given VIP status but was never informed about it nor any of the perks until the last day when they left a card on our table. Someone woke us up early to go down to get a gift they had. Once I spoke to them, the gift was only if we go to a meeting and have them talk to us about the perks on becoming a rewards members and a tour but only in the mornings for a couple hours. Reminded me of what they do to get you to do a timeshare. The beds are very hard in the rooms and not comfortable at all. On our first 2 days after housekeeping came we had to call for towels because they weren’t replaced. Needless to say I wouldn’t stay here again. Location was convenient but not worth returning.
It was nice being right by the beach which was relaxing. They have a nice pool but we were at the beach mostly. The Bali beds at the beach you have to buy a bottle and spend a certain amount of money for you to be able to rent it for the day. The food or desserts weren’t the best in the buffet not the restaurants. The buffet should have more options for breakfast. Not worth all inclusive for drinks as you’re mostly drinking mixer not really any alcohol in the drinks. We found a roach in our room our first morning. I was given VIP status but was never informed about it nor any of the perks until the last day when they left a card on our table. Someone woke us up early to go down to get a gift they had. Once I spoke to them, the gift was only if we go to a meeting and have them talk to us about the perks on becoming a rewards members and a tour but only in the mornings for a couple hours. Reminded me of what they do to get you to do a timeshare. The beds are very hard in the rooms and not comfortable at all. On our first 2 days after housekeeping came we had to call for towels because they weren’t replaced. Needless to say I wouldn’t stay here again. Location was convenient but not worth returning.
10
Wilma
4 oct 2025
·
Se alojó 4 noches
Clean room excellent housekeeping very polite all over the staff’s of kyrstal cancun are very polite and helpful for each and every guest’s. The best hotel staff we ever incounter. Highly recommend to all our family’s and friends in Vancouver Canada. differently looking forward on coming back to Krystal Cancun Mexico
Clean room excellent housekeeping very polite all over the staff’s of kyrstal cancun are very polite and helpful for each and every guest’s. The best hotel staff we ever incounter. Highly recommend to all our family’s and friends in Vancouver Canada. differently looking forward on coming back to Krystal Cancun Mexico
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las vistas al mar y los balcones son un punto a favor, pero muchas habitaciones se sienten anticuadas, con colchones duros, olores a humedad y desgaste. El ruido de los clubes cercanos afecta a algunas habitaciones, y hay informes de problemas con el aire acondicionado o el agua caliente.
Reseñas de huéspedes relacionadas
4
Jose
3 feb 2026
·
Se alojó 3 noches
The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people
The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people
10
xavier
13 oct 2025
·
Se alojó 1 noche
It has the best beach in Cancun. The rooms and furniture are very old but go with price.
It has the best beach in Cancun. The rooms and furniture are very old but go with price.
8
israel
17 feb 2025
·
Se alojó 4 noches
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
6
Daniel
12 ene 2025
·
Se alojó 2 noches
They had roaches and we booked luxury suit wasn’t nothing luxury about it
They had roaches and we booked luxury suit wasn’t nothing luxury about it
10
Francisco
3 may 2025
·
Se alojó 3 noches
La Torre A del complejo no es tan moderna, tiene detalles en las habitaciones qué hay que actualizar, pero esto no interfiere en la comodidad ni en la experiencia de viaje. Las vistas del mar caribe son increíbles desde la prepiedad
La Torre A del complejo no es tan moderna, tiene detalles en las habitaciones qué hay que actualizar, pero esto no interfiere en la comodidad ni en la experiencia de viaje. Las vistas del mar caribe son increíbles desde la prepiedad
8
Anna
14 jul 2025
·
Se alojó 2 noches
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
6
David
15 jun 2025
·
Se alojó 2 noches
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
6
Lisa
11 mar 2025
·
Se alojó 5 noches
The room look nothing like the picture. Some of the outlets in the room. The water in the shower had a strong bad smell. The furniture in the room was out dated and falling apart. The best part of the room was the view it’s breathtaking. The pools was amazing and the property was beautiful and it’s near a lot of places.
The room look nothing like the picture. Some of the outlets in the room. The water in the shower had a strong bad smell. The furniture in the room was out dated and falling apart. The best part of the room was the view it’s breathtaking. The pools was amazing and the property was beautiful and it’s near a lot of places.
6
sergio
4 feb 2025
·
Se alojó 3 noches
There are clubs that are close to the resort and they seem to be trying to be the loudest, as a result you hear that loud music at night. Property is pretty old. Make sure if you are showering no one flushes the toilet or you will burn. Buffet was alright. Staff was great and willing to help.
There are clubs that are close to the resort and they seem to be trying to be the loudest, as a result you hear that loud music at night. Property is pretty old. Make sure if you are showering no one flushes the toilet or you will burn. Buffet was alright. Staff was great and willing to help.
6
Miguel
28 ago 2025
·
Se alojó 3 noches
The property is in an excellent location, but the hotel needs some updates. The beds are not very comfortable, and the rooms look outdated.
The property is in an excellent location, but the hotel needs some updates. The beds are not very comfortable, and the rooms look outdated.
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Servicio
El personal es ampliamente descrito como amable, atento y trabajador. Sin embargo, el registro de entrada puede ser lento o confuso, algunas promociones de ventas se sienten insistentes, y el seguimiento de las solicitudes es inconsistente.
Reseñas de huéspedes relacionadas
10
Veronica
27 feb 2026
·
Se alojó 1 noche
Amable y atento, el personal y excelente servicio
Amable y atento, el personal y excelente servicio
10
Pablo
2 jul 2025
·
Se alojó 5 noches
Excellent Service, our special Concierge for Expedia customers was incredibly helpful and kind.
Excellent Service, our special Concierge for Expedia customers was incredibly helpful and kind.
8
fernando
10 nov 2025
·
Se alojó 4 noches
The room was big enough and always clean. Staff was courteous except when trying to make us have this vip breakfast which we know is a hook to make you invest in something. They are too insisting.
The room was big enough and always clean. Staff was courteous except when trying to make us have this vip breakfast which we know is a hook to make you invest in something. They are too insisting.
4
Carlos
30 jul 2025
·
Se alojó 1 noche
Staff ignored us at check in, without saying anything, just talking between them. July 29th no electricity at hotel for at least 7 hours... Couldn't charge my laptop and obviously no AC anywhere no explanation from the staff or any advice.. check out was horrible... Waited 45 mins. In line to checkout. Staff is extremely slow. Waiters at the buffet aren't enough or just don't show up, it's extremely hard to get a drink. Good remarks: location, clean hotel, sandy beach, food is good., pools are above average.
Staff ignored us at check in, without saying anything, just talking between them. July 29th no electricity at hotel for at least 7 hours... Couldn't charge my laptop and obviously no AC anywhere no explanation from the staff or any advice.. check out was horrible... Waited 45 mins. In line to checkout. Staff is extremely slow. Waiters at the buffet aren't enough or just don't show up, it's extremely hard to get a drink. Good remarks: location, clean hotel, sandy beach, food is good., pools are above average.
6
Juliana
15 feb 2025
·
Se alojó 1 noche
La atención a el cliente es muy buena meseros y en la barra en especial muy atentos amables y muy serviciales a excepción de front desk, no me brindaron la información necesaria acerca de mis beneficios a el momento de recervar con Expedia y a la hora de recervar para los restaurantes, si preguntabas algo acerca de tu hospedaje te respondían con una cara de disgusto. Siempre la primera impresión de un buen hotel es importante.
La atención a el cliente es muy buena meseros y en la barra en especial muy atentos amables y muy serviciales a excepción de front desk, no me brindaron la información necesaria acerca de mis beneficios a el momento de recervar con Expedia y a la hora de recervar para los restaurantes, si preguntabas algo acerca de tu hospedaje te respondían con una cara de disgusto. Siempre la primera impresión de un buen hotel es importante.
10
Travis
15 abr 2025
·
Se alojó 10 noches
The service here is amazing the wait staff are amazing! Sergio is spectacular and was always so kind and hard working—- he made our visit so special! We tried drinks we never even heard of and he constantly made every visit to buffet so memorable. He is the best waiter we’ve ever had in our life. Lulu, our room cleaner left us amazing towel animals and really made the room amazingly special. This is our second time here and the experience was so special this time because of the staff. I will visit again just because of Sergio and Lulu. Thank you guys from the bottom of our hearts!
The service here is amazing the wait staff are amazing! Sergio is spectacular and was always so kind and hard working—- he made our visit so special! We tried drinks we never even heard of and he constantly made every visit to buffet so memorable. He is the best waiter we’ve ever had in our life. Lulu, our room cleaner left us amazing towel animals and really made the room amazingly special. This is our second time here and the experience was so special this time because of the staff. I will visit again just because of Sergio and Lulu. Thank you guys from the bottom of our hearts!
10
Ulyka
12 jun 2025
·
Se alojó 7 noches
The staff was attentive, friendly and accommodating. The food was delicious especially in their El Moreto restaurant! Overall great place to vacation with the entire family!
The staff was attentive, friendly and accommodating. The food was delicious especially in their El Moreto restaurant! Overall great place to vacation with the entire family!
10
Veronica
10 feb 2026
·
Se alojó 3 noches
¡El personal fue muy amable, gracias Felipe, Aurora, meseros, valet, todos hicieron una estancia muy agradable con detalles muy lindos, gracias!
¡El personal fue muy amable, gracias Felipe, Aurora, meseros, valet, todos hicieron una estancia muy agradable con detalles muy lindos, gracias!
4
Maria De Jesus
23 jul 2025
·
Se alojó 4 noches
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
6
Kenneth
23 nov 2025
·
Se alojó 1 noche
Excelente ubicación. La atención es regular, algunos andan como del mal humor. El proceso para el check in es horrible, demoramos 1 hora en el proceso.
Excelente ubicación. La atención es regular, algunos andan como del mal humor. El proceso para el check in es horrible, demoramos 1 hora en el proceso.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Excelente ubicación frente a la playa en la Zona Hotelera, a poca distancia a pie de Coco Bongo, tiendas y transporte. El inconveniente es el ruido de la vida nocturna en algunas zonas o habitaciones.
Reseñas de huéspedes relacionadas
8
Todd
5 abr 2025
·
Se alojó 5 noches
Location could not be better for sand, sun and safe surf! Clean and well kept despite being older. Elevator in tower B could use a little oil!! Drinks were plentiful, food was satisfying and staff was helpful and courteous. Would highly recommend a stay here!
Location could not be better for sand, sun and safe surf! Clean and well kept despite being older. Elevator in tower B could use a little oil!! Drinks were plentiful, food was satisfying and staff was helpful and courteous. Would highly recommend a stay here!
8
Filipina de Villa
23 jul 2025
·
Se alojó 4 noches
Near the sea
Near the sea
8
israel
17 feb 2025
·
Se alojó 4 noches
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
10
Andrew
25 mar 2025
·
Se alojó 4 noches
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
6
David
15 jun 2025
·
Se alojó 2 noches
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
10
Felix
5 mar 2025
·
Se alojó 4 noches
The location it's amazing. You can walk to the party zone and is super close to Coco-Bongo Beach Party and Coco-Bongo Disco/Show. I recommend this resort.
The location it's amazing. You can walk to the party zone and is super close to Coco-Bongo Beach Party and Coco-Bongo Disco/Show. I recommend this resort.
10
Ana Maria
17 sept 2025
·
Se alojó 4 noches
Close to every attraction in Zona hotelera.
Close to every attraction in Zona hotelera.
8
Ronan
20 abr 2025
·
Se alojó 1 noche
The hotel’s location is truly excellent—it’s the best I’ve stayed at in Cancun. It’s close to all the nightlife attractions, near supermarkets, and the color of the sea is beautiful. Overall, the hotel is good, the food is good, but the rooms definitely need an update. The restaurant facilities are nice, but the rooms are in urgent need of renovation. They’re very old—old beds, old bathrooms, old furniture. The staff is generally okay. Half of them are very friendly, while the other half just seem like they don’t want to be there and treat you carelessly.
The hotel’s location is truly excellent—it’s the best I’ve stayed at in Cancun. It’s close to all the nightlife attractions, near supermarkets, and the color of the sea is beautiful. Overall, the hotel is good, the food is good, but the rooms definitely need an update. The restaurant facilities are nice, but the rooms are in urgent need of renovation. They’re very old—old beds, old bathrooms, old furniture. The staff is generally okay. Half of them are very friendly, while the other half just seem like they don’t want to be there and treat you carelessly.
10
demetrio
15 feb 2026
·
Se alojó 4 noches
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
8
Angela Marie
15 may 2025
·
Se alojó 5 noches
Excellent location
Excellent location
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Comida
La comida y la bebida son variadas: los buffets pueden ser mediocres, las bebidas a veces débiles y las reservas para cenar difíciles de conseguir. Muchos señalan las restricciones del todo incluido, con artículos o licores de calidad superior que cuestan más y bares que cierran temprano.
Reseñas de huéspedes relacionadas
4
John
24 jun 2025
·
Se alojó 3 noches
Lobby barc was understaffed, Pool Closes Way too Early, its an inconvenience to have to do reservations at the restaurants, room service was difficult to order
Lobby barc was understaffed, Pool Closes Way too Early, its an inconvenience to have to do reservations at the restaurants, room service was difficult to order
6
Ron
15 ene 2025
·
Se alojó 6 noches
The location was great, the condition was OK, the bedding was good, the staff was very helpful and friendly. The buffets were horrible. You could tell that they were economizing on everything. Wow Every place I’ve ever stayed in Cancun has had the offering of individual yogurt servings. Their bread was dry and unedible There was no breakfast meat no bacon no ham nothing like that what they had was turkey hotdogs sliced up into grease balls that were served cold. You could tell that they were not spending any money on the buffet. It was all cheap. Five entrées offered three of them were potatoes, orange juice that’s watered down sour cream that’s watered down dressings for salad that’s water down. They thin everything out and they think we don’t notice The fact that they don’t have bacon or sausage or anything on their breakfast buffet starts your day out knowing that everything is going to be really cheap we spent $1800 and some change for six nights and the food was horrible unless you were able to book into one of the Restaurants. Every bit of food was substandard high fat not much effort put into cooking it. You can disguise cheap cuts of meat and food if it’s prepared, nice but three choices of potatoes for breakfast, highly disappointed and feel cheated.
The location was great, the condition was OK, the bedding was good, the staff was very helpful and friendly. The buffets were horrible. You could tell that they were economizing on everything. Wow Every place I’ve ever stayed in Cancun has had the offering of individual yogurt servings. Their bread was dry and unedible There was no breakfast meat no bacon no ham nothing like that what they had was turkey hotdogs sliced up into grease balls that were served cold. You could tell that they were not spending any money on the buffet. It was all cheap. Five entrées offered three of them were potatoes, orange juice that’s watered down sour cream that’s watered down dressings for salad that’s water down. They thin everything out and they think we don’t notice The fact that they don’t have bacon or sausage or anything on their breakfast buffet starts your day out knowing that everything is going to be really cheap we spent $1800 and some change for six nights and the food was horrible unless you were able to book into one of the Restaurants. Every bit of food was substandard high fat not much effort put into cooking it. You can disguise cheap cuts of meat and food if it’s prepared, nice but three choices of potatoes for breakfast, highly disappointed and feel cheated.
2
CITLALI FIGUEROA
18 sept 2025
·
Se alojó 5 noches
El servicio all inclusive es muy limitado. Los alimentos no son adecuados en sabor ni en el modo de preparación. Las bebidas incluidas muy limitadas, respeto al alcohol comentan que en ron srrvice es hasta las 11 pm pero después de esa hora puedes pedirlas con cargo extra, es decir puro negocio. No tiene la calidad de un resort de 5 estrellas. El personal para room service es lento. Está bien ubicado para el centro de convenciones y la playa. Si tienen oportunidad busquen otro hotel cercano y si es necesario en Krystal no paguen el all inclusive, es una verdadera mentira.
El servicio all inclusive es muy limitado. Los alimentos no son adecuados en sabor ni en el modo de preparación. Las bebidas incluidas muy limitadas, respeto al alcohol comentan que en ron srrvice es hasta las 11 pm pero después de esa hora puedes pedirlas con cargo extra, es decir puro negocio. No tiene la calidad de un resort de 5 estrellas. El personal para room service es lento. Está bien ubicado para el centro de convenciones y la playa. Si tienen oportunidad busquen otro hotel cercano y si es necesario en Krystal no paguen el all inclusive, es una verdadera mentira.
6
David
25 nov 2025
·
Se alojó 3 noches
The al inclusive food service it’s very restricted. A la carte Mexican restaurant its very limited for all inclusive package. you have to pay for almost all the food in the menu.
The al inclusive food service it’s very restricted. A la carte Mexican restaurant its very limited for all inclusive package. you have to pay for almost all the food in the menu.
10
Andrew
25 mar 2025
·
Se alojó 4 noches
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
6
Ellen
20 mar 2025
·
Se alojó 4 noches
The hotel accommodations and amenities was good. The buffet restaurant food was horrible , dinner was the worse and the other 3 restaurants didn’t have many reservations available while I was there. So I paid for all inclusive and I had to go out to have dinner. The bar was also very crowded, not many servers and the drinks tasted like was water down.
The hotel accommodations and amenities was good. The buffet restaurant food was horrible , dinner was the worse and the other 3 restaurants didn’t have many reservations available while I was there. So I paid for all inclusive and I had to go out to have dinner. The bar was also very crowded, not many servers and the drinks tasted like was water down.
4
Gaston Gerard
6 nov 2025
·
Se alojó 7 noches
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
6
Amar
7 jul 2025
·
Se alojó 5 noches
The all inclusive is not really all.inclusive. it hits you when you sit down and the menu is presented. There are.premium meals that is not part of the all inclusive. The hotel should make this transparent at their booking website. Also, the alcoholic dirnks have a charge for single malt JW Black etc. Which are considered premium. This also needs to be disclosed.
The all inclusive is not really all.inclusive. it hits you when you sit down and the menu is presented. There are.premium meals that is not part of the all inclusive. The hotel should make this transparent at their booking website. Also, the alcoholic dirnks have a charge for single malt JW Black etc. Which are considered premium. This also needs to be disclosed.
4
Maria De Jesus
23 jul 2025
·
Se alojó 4 noches
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
8
LAURA
6 feb 2025
·
Se alojó 4 noches
The beach is excellent! The location is great! The best beach view from balcony. The alcoholic was not great, I had the all inclusive and if you wanted the good liquor you were charged extra for it. At times, it was difficult to get reservations for the extra restaurants on property.
The beach is excellent! The location is great! The best beach view from balcony. The alcoholic was not great, I had the all inclusive and if you wanted the good liquor you were charged extra for it. At times, it was difficult to get reservations for the extra restaurants on property.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Patricia
hace 4 semanas
·
Se alojó 5 noches
Excelente hotel con buen precio alimentos muy ricos y agradable playa y alberca
Excelente hotel con buen precio alimentos muy ricos y agradable playa y alberca
8
Jacqueline
3 sept 2026
·
Se alojó 2 noches
Personal atento y servicial, instalaciones limpias comida deliciosa. Acorde calidad precio, podrian mejorar las camas
Personal atento y servicial, instalaciones limpias comida deliciosa. Acorde calidad precio, podrian mejorar las camas
10
Mario
28 ago 2026
·
Se alojó 3 noches
Todo estuvo genial , en lo personal me gustaria una mesa de billar Pero de carambola
Todo estuvo genial , en lo personal me gustaria una mesa de billar Pero de carambola
10
marco
27 ago 2026
·
Se alojó 3 noches
Muy amables todo el personal drl hotel
Muy amables todo el personal drl hotel
10
Luis
22 ago 2026
·
Se alojó 2 noches
Personal amable. Habitación limpia
Personal amable. Habitación limpia
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Cancún?
¿Cómo suelen ser los precios de las habitaciones en Krystal Cancun en Cancún?
En los próximos 60–90 días, las tarifas de las habitaciones en Krystal Cancun en Cancún suelen rondar los 147 US$ por noche para dos huéspedes, con un rango de 123 US$ a 234 US$ en las fechas de máxima demanda.
¿Cuándo hay menos gente en Krystal Cancun en Cancún?
Septiembre es el mes más tranquilo para visitar Krystal Cancun en Cancún, mientras que diciembre es el más concurrido. La demanda disminuye constantemente después de julio, por lo que principios de otoño ofrece el tiempo de playa y piscina más relajado.
¿Qué mes es más barato para alojarse en Krystal Cancun en Cancún?
Septiembre es el mes más barato para alojarse en Krystal Cancun en Cancún, con un promedio de 129 US$ por noche; marzo es el más caro a 211 US$. Tanto las tarifas más bajas como la menor cantidad de gente se dan en septiembre.
¿Qué atracciones y tipos de viajeros encajan con Krystal Cancun en Cancún?
Situado en Quintana Roo, Krystal Cancun en Cancún está cerca de la playa Gaviota Azul, el centro comercial Forum By The Sea y la laguna Nichupté, lo que facilita combinar tiempo de playa con compras y excursiones en la laguna. El hotel está orientado a parejas y familias y destaca los temas Playa / Costa y Spa / Relajación.
¿Cómo se compara el precio de Krystal Cancun con otros hoteles cercanos?
Krystal Cancun en Cancún es más barato que 10 de 19 hoteles comparables cercanos, con una mediana típica de 159 US$ por noche frente a unos 162 US$ para sus competidores.
¿Cómo ha variado el precio por noche en Krystal Cancún en Cancún en comparación con el de las últimas semanas?
El precio actual en Krystal Cancún en Cancún es de 121 US$ por noche para 2 huéspedes, una tarifa habitual para este hotel: dentro del 10 % de su media de 129 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 118 US$ y 151 US$.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-31: 133.04475725822448USD
- 2026-11-01: 128.2295755027771USD
- 2026-11-02: 125.25999738578797USD
- 2026-11-03: 128.31538832206726USD
- 2026-11-04: 127.8643647567749USD
- 2026-11-05: 145.52779248428345USD
- 2026-11-06: 157.321223487854USD
- 2026-11-07: 137.48506439247132USD
- 2026-11-08: 136.85114493980407USD
- 2026-11-09: 136.73666518745424USD
- 2026-11-10: 136.87260882530214USD
- 2026-11-11: 136.96561614761353USD
- 2026-11-12: 136.91999684638978USD
- 2026-11-13: 137.35000084228517USD
- 2026-11-14: 137.02999925956726USD
- 2026-11-15: 137.02999925956726USD
- 2026-11-16: 136.98708857765197USD
- 2026-11-17: 136.94415226211547USD
- 2026-11-18: 137.12999601593017USD
- 2026-11-19: 137.279072612381USD
- 2026-11-20: 136.73666518745424USD
- 2026-11-21: 137.16595998649598USD
- 2026-11-22: 137.16595998649598USD
- 2026-11-23: 137.16595998649598USD
- 2026-11-24: 137.16595998649598USD
- 2026-11-25: 137.0514802341461USD
- 2026-11-26: 137.45658543930054USD
- 2026-11-27: 139.16932147445678USD
- 2026-11-28: 137.29000107955932USD
- 2026-11-29: 133.9699600933075USD
- 2026-11-30: 129.54999750976563USD
- 2026-12-01: 120.57295810279847USD
- 2026-12-02: 123.5499956035614USD
- 2026-12-03: 140.18531005134582USD
- 2026-12-04: 140.18531005134582USD
- 2026-12-05: 138.54684316139222USD
- 2026-12-06: 123.5499956035614USD
- 2026-12-07: 123.5499956035614USD
- 2026-12-08: 123.5499956035614USD
- 2026-12-09: 137.16595998649598USD
- 2026-12-10: 136.92268837661743USD
- 2026-12-11: 137.16595998649598USD
- 2026-12-12: 137.16595998649598USD
- 2026-12-13: 123.5499956035614USD
- 2026-12-14: 119.23325961265564USD
- 2026-12-15: 123.5499956035614USD
- 2026-12-16: 123.5499956035614USD
- 2026-12-17: 123.5499956035614USD
- 2026-12-18: 140.06094426574708USD
- 2026-12-19: 140.00516550598144USD
- 2026-12-20: 140.06094426574708USD
- 2026-12-21: 135.30965858345033USD
- 2026-12-22: 151.55000165100097USD
- 2026-12-23: 168.54999708328248USD
- 2026-12-24: 170.55000056686401USD
- 2026-12-25: 229.6111113510132USD
- 2026-12-26: 229.09760156173706USD
- 2026-12-27: 228.94608977127075USD
- 2026-12-28: 223.72983583374022USD
- 2026-12-29: 229.01232704849244USD
- 2026-12-30: 229.09760156173706USD
- 2026-12-31: 229.6111113510132USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Depósito por daños: MXN 3000 por estancia
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo y sistema de seguridad.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con este hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 4 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Mostrador turístico
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Servicio de masajes
Solárium
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos faciales
Club infantil
Bar en la piscina
Mesas y zona de picnic
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Servicios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Salones para banquetes
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Jardín
Campo de golf (cercano)
Playa (cercana)
Buceo
Karaoke
Pesca
Zona de juegos
Piscina infantil
Piscina al aire libre
Música en directo
Pool (Infinity)
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Servicio de aparcacoches
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito