Novotel Cardiff Centre

Food was decent in bar area

It was a good location to stay for the monster jam monster truck event with my young son, 20 mins walking distance into the town and a helpful surprise with the play area by reception. The sofa bed was made up on our arrival which was helpful and the room was clean with all the basics we required. However, it was difficult for my son to go to sleep as the corridors were incredibly noisy till gone 10pm the first night - not exactly the hotel’s fault but maybe would be better to have more sound proofing? Or maybe encourage guests to respect others? We were on the 4th floor for reference. It would have been helpful if the receptionist had explained about the requirement to tap your key card inside the elevator to be able to reach your floor - a good security feature but not ideal if you don’t get told upon arrival and other guests tell you they had the same problem. Main reason for the poor review is that I’d contacted the hotel prior to my stay to ask about parking - it sounded safe and secure, and they sent a very warm and friendly email saying they’d do what they can to make our stay a relaxing one. However, my car was broken into and ransacked during my stay of 2 nights. My car alarm had clearly gone off and no none had noticed. I was parked close to reception!! Absolutely ruined our weekend. And when I reported it to reception, clearly shaken up, they couldn’t have cared less. So I presume this is a frequent occurrence.

Check in was great. Allowed to the room early. Check out day was not so good. Check out is 12. We were showering and the cleaner knocked and walked in at 10.30 then a maintenance man knocked at 11 wanting to come in. The bar staff were not helpful and no room tab was allowed. Not a smile in sight. Lovely spa area and maintained well. Plenty of towels provided. But only 4 very old saggy loungers. People had to sit on the floor. Room for more or at least some chairs.

For the most part the hotel was great. The reception staff were great except for one member who was unhelpful and rude. There was a stain (looked like blood) on the under sheet and this member of staff on the desk seemed nonchalant. The restaurant staff were amazing at breakfast especially Lin.

Hôtel Novotel très décevant, le seul point positif est la piscine, sinon le personnel est très froid, quand on passe devant aucun sourire ou bonjour, les chambres sont très anciennes, elles méritent un bon rafraîchissement! Le parking à 16 livre la nuit alors que la nuit est déjà chère. Bref déçu et je ne recommande pas!