Mayaland Hotel & Bungalows
147 $US
/nuit
Moyenne pour octobre
Prix pour Mayaland Hotel & Bungalows
Sélectionnez les dates pour voir les prix et les disponibilités
147 $US
/nuit
Moyenne pour octobre
Prix moyens mensuels
À Mayaland Hotel & Bungalows, les prix par nuit s'élèvent en moyenne à 141 $US pendant le mois le moins cher (mai) et à 201 $US pendant le mois le plus cher (août), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 168 $US |
| février | 173 $US |
| mars | 171 $US |
| avril | 155 $US |
| mai | 141 $US |
| août | 201 $US |
| septembre | 145 $US |
| octobre | 147 $US |
| novembre | 151 $US |
| décembre | 165 $US |
J
F
M
A
M
A
S
oct. · 147 $US
O
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D
Le plus cher : août (env. 201 $US)
Le moins cher : mai (env. 141 $US)
À propos de cet établissement
Relax in a family-friendly resort with a swimming pool, spa services, and dining options near Chichen Itza's historical sites.
Emplacement
Situ au cur du parc archologique avec accs directe aux temples des Maya
Navette aéroport
Restaurant
Réception ouverte 24h/24
Baby-sitting/Services pour enfants
Service en chambre
Concierge
Emplacement
Km 120 Ctra Merida, Zona Arqueologica, Tinum, Chichén Itzá, Péninsule du Yucatán, Mexique
Options de chambre
6
Chambre Supérieure - Vue sur Jardin
Détails de la chambre
Couchages 6
592 ft²
ClimatisationMini barTélévision
9
Bungalow
Détails de la chambre
301 ft²
ClimatisationMini barTélévision
7
Room Superior with Views
Détails de la chambre
Avis des voyageurs sur Mayaland Hotel & Bungalows
8.7
Fabuleux
Basé sur 1 368 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
47%
Familles
34%
Groupes
13%
Solo
3%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Mayaland Hotel & Bungalows, les voyageurs apprécient le personnel aimable et serviable, les chambres spacieuses avec vue sur l'observatoire, et le terrain historique proche de Chichén Itzá, tout en notant des espaces datés ou sous-utilisés, la fermeture du portail direct et un rapport qualité-prix mitigé pour la restauration.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Mayaland Hotel & Bungalows, les voyageurs apprécient le personnel aimable et serviable, les chambres spacieuses avec vue sur l'observatoire, et le terrain historique proche de Chichén Itzá, tout en notant des espaces datés ou sous-utilisés, la fermeture du portail direct et un rapport qualité-prix mitigé pour la restauration.
Les chambres sont fréquemment décrites comme très propres et confortables. Les jardins et les piscines impressionnent, mais certaines parties de la propriété montrent des signes de dégradation et des problèmes d'entretien sporadiques. Les visites et navettes organisées par l'hôtel aident les clients à rejoindre rapidement le site. Attendez-vous à un séjour riche en caractère près des ruines, avec quelques compromis.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les terrains et piscines historiques et luxuriants sont très appréciés. Plusieurs clients ont également noté des espaces fatigués ou négligés et quelques problèmes occasionnels de télévision ou de Wi-Fi.
Avis de voyageur à ce sujet
8
Gregg
27 févr. 2026
·
A séjourné 1 nuit
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
10
Paul
7 janv. 2026
·
A séjourné 2 nuits
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
10
Martin
21 févr. 2023
·
A séjourné 3 nuits
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
6
Malin
14 janv. 2026
·
A séjourné 2 nuits
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
4
Sarah
28 oct. 2025
·
A séjourné 2 nuits
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 mars 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
8
Jose luis
2 déc. 2025
·
A séjourné 1 nuit
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
10
Jorge
11 févr. 2026
·
A séjourné 1 nuit
Clean room, 5 min drive to ruins., hotel is an old hacienda
Clean room, 5 min drive to ruins., hotel is an old hacienda
10
Crystal
8 janv. 2026
·
A séjourné 2 nuits
It was a beautiful area to sit. Pool was too cold to swim.
It was a beautiful area to sit. Pool was too cold to swim.
6
Dan
3 janv. 2026
·
A séjourné 3 nuits
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis mentionnent systématiquement des chambres propres, et certains notent des parties communes bien entretenues. Des signes d'usure apparaissent par endroits, mais aucun problème d'hygiène n'a été signalé.
Avis de voyageur à ce sujet
8
Don
25 janv. 2026
·
A séjourné 2 nuits
Friendly staff. Clean room.
Friendly staff. Clean room.
8
Gregg
27 févr. 2026
·
A séjourné 1 nuit
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
10
Chele
14 févr. 2026
·
A séjourné 5 nuits
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 oct. 2025
·
A séjourné 2 nuits
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Gabriela
20 févr. 2023
·
A séjourné 2 nuits
Todo el hotel me pareció hermoso, tranquilo, muy limpio y sus alrrededores del hotel maravilloso con mucha vegetación dónde caminar. Excelente
Todo el hotel me pareció hermoso, tranquilo, muy limpio y sus alrrededores del hotel maravilloso con mucha vegetación dónde caminar. Excelente
10
Jorge
11 févr. 2026
·
A séjourné 1 nuit
Clean room, 5 min drive to ruins., hotel is an old hacienda
Clean room, 5 min drive to ruins., hotel is an old hacienda
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement grandes et confortables, dont beaucoup avec balcon et vue imprenable sur l'observatoire. Certains les trouvent datées en raison de problèmes d'entretien tels que des téléviseurs retirés ou cassés et un mauvais drainage de la douche, ainsi que des aménagements occasionnellement étranges.
Avis de voyageur à ce sujet
10
Matthias
24 nov. 2025
·
A séjourné 1 nuit
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
8
Gregg
27 févr. 2026
·
A séjourné 1 nuit
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.
10
Paul
7 janv. 2026
·
A séjourné 2 nuits
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
10
Henrik Storm
13 févr. 2026
·
A séjourné 1 nuit
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
10
Chele
14 févr. 2026
·
A séjourné 5 nuits
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 oct. 2025
·
A séjourné 2 nuits
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 mars 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
8
Jose luis
2 déc. 2025
·
A séjourné 1 nuit
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
Un hotel grande en ciertas zonas descuidada, fallo la televisión y la red. Pero en general el servicio fue bueno
10
Per-Olov
30 déc. 2025
·
A séjourné 1 nuit
Fantastiskt rum med en magisk utsikt
Fantastiskt rum med en magisk utsikt
6
Dan
3 janv. 2026
·
A séjourné 3 nuits
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement salué pour son amabilité et son aide, organisant souvent des visites, des billets et des navettes pour Chichén Itzá. Quelques incohérences sont signalées, notamment un transfert aéroport insatisfaisant.
Avis de voyageur à ce sujet
8
Don
25 janv. 2026
·
A séjourné 2 nuits
Friendly staff. Clean room.
Friendly staff. Clean room.
10
Matthias
24 nov. 2025
·
A séjourné 1 nuit
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
10
Martin
21 févr. 2023
·
A séjourné 3 nuits
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
10
Linda
20 sept. 2025
·
A séjourné 1 nuit
Sraff was amazing. Hotel and room very nice and so much history.
Sraff was amazing. Hotel and room very nice and so much history.
10
Diana
2 août 2025
·
A séjourné 1 nuit
Really beautiful place. You feel like you descended in a different world, in the middle of the forest ( Yucatán moist forest). It is more beautiful than I imagined when I booked it. The staff in the reception and restaurant, absolutely sweet.
Really beautiful place. You feel like you descended in a different world, in the middle of the forest ( Yucatán moist forest). It is more beautiful than I imagined when I booked it. The staff in the reception and restaurant, absolutely sweet.
10
Alejandro
8 avr. 2023
·
A séjourné 2 nuits
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
10
Chele
14 févr. 2026
·
A séjourné 5 nuits
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 oct. 2025
·
A séjourné 2 nuits
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 mars 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
6
Dan
3 janv. 2026
·
A séjourné 3 nuits
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Idéal pour visiter Chichén Itzá, avec vue sur l'observatoire et à quelques minutes en voiture du site. L'ancienne entrée privée est fermée et la marche est peu fiable, la plupart des clients dépendant donc de la navette de l'hôtel ou de courts trajets en voiture.
Avis de voyageur à ce sujet
10
Roberta
20 janv. 2026
·
A séjourné 1 nuit
A localização do hotel é incrivel! A estrutura em si é boa e está em bom estado de conservaca, muito embora a secoracao ptecise ser mosernizada.
A localização do hotel é incrivel! A estrutura em si é boa e está em bom estado de conservaca, muito embora a secoracao ptecise ser mosernizada.
10
Barbara Eve
21 mars 2023
·
A séjourné 1 nuit
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
10
Paul
7 janv. 2026
·
A séjourné 2 nuits
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.
10
Henrik Storm
13 févr. 2026
·
A séjourné 1 nuit
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
Fantastisk flot hotel + omgivelser. Dejligt værelse - stort og med super udsigt. Meget venlige ansatte. Ærgerligt at den særlige indgang til Chichen Itza er lukket.
10
Alejandro
8 avr. 2023
·
A séjourné 2 nuits
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
6
Malin
14 janv. 2026
·
A séjourné 2 nuits
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
10
Chele
14 févr. 2026
·
A séjourné 5 nuits
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
10
Jorge
11 févr. 2026
·
A séjourné 1 nuit
Clean room, 5 min drive to ruins., hotel is an old hacienda
Clean room, 5 min drive to ruins., hotel is an old hacienda
10
Thami
21 déc. 2025
·
A séjourné 1 nuit
Fantastic location
Fantastic location
6
Dan
3 janv. 2026
·
A séjourné 3 nuits
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les commentaires sur le restaurant sont mitigés : plusieurs clients ont apprécié des repas savoureux et une salle à manger agréable. D'autres ont signalé une disponibilité limitée et des prix plus élevés (en particulier pour le petit-déjeuner et l'eau en bouteille), avec une qualité ou un service inégal.
Avis de voyageur à ce sujet
10
Matthias
24 nov. 2025
·
A séjourné 1 nuit
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen.
10
Barbara Eve
21 mars 2023
·
A séjourné 1 nuit
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
10
Linda
20 sept. 2025
·
A séjourné 1 nuit
Sraff was amazing. Hotel and room very nice and so much history.
Sraff was amazing. Hotel and room very nice and so much history.
6
Malin
14 janv. 2026
·
A séjourné 2 nuits
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
+okej läge, ganska nära Chichen Itza +stort rum med balkong +fin grön trädgård med mycket växtlighet +lätt att parkera +trevlig personal -ödsligt ställe med mycket outnyttjade ytor -var inte gångavstånd till Chichen Itza (som vi trodde), gamla entrén stängd -väldigt dyrt att köpa mineralvatten på hotellet (inget mineralvatten på rummet) -medioker restaurang
10
Chele
14 févr. 2026
·
A séjourné 5 nuits
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.
4
Sarah
28 oct. 2025
·
A séjourné 2 nuits
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on.
10
Doug
22 mars 2023
·
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!
10
Silvia
24 mars 2023
·
A séjourné 2 nuits
The hotel and restaurant service was great and we loved the view of the Caracol. Juan, William and other staff were superb as were the rest of staff. Enjoyed the fact that Pavarotti and other Celebrities like J-Lo stayed at this hotel. Some upgrades to shower, hot water, would be nice.
The hotel and restaurant service was great and we loved the view of the Caracol. Juan, William and other staff were superb as were the rest of staff. Enjoyed the fact that Pavarotti and other Celebrities like J-Lo stayed at this hotel. Some upgrades to shower, hot water, would be nice.
10
Bruce
2 nov. 2025
·
A séjourné 2 nuits
Everything about this hotel is great I love the historic atmosphere The restaurant is amazing
Everything about this hotel is great I love the historic atmosphere The restaurant is amazing
6
Dan
3 janv. 2026
·
A séjourné 3 nuits
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Aucun avis écrit
Les voyageurs n'ont pas encore écrit d'avis pour cet établissement.
Politiques de l’établissement
Arrivée
Départ
Arrivée à partir de 15:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Check-in time starts at15:00Check-in time ends at23:59Check-out time ends at12:00
Pets
Service animals not allowed;Pets not allowed;
Front Desk Services
Contactless check-in is available; This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding; No rollaway/extra beds available
Dining
Grab a bite at SALON CATHERWOOD, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 3 bars/lounges. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.Fee for full breakfast: approximately MXN 247 to 295 for adults, and MXN 247 to 295 for children;
Équipements populaires
Navette aéroport
Restaurant
Réception ouverte 24h/24
Baby-sitting/Services pour enfants
Service en chambre
Concierge
Général
Service en chambre
Restaurant
Barbecue Grill (s)
Beach Sun Loungers
Coffee Shop/Café
Wheelchair Accessible (Limited)
Activités
Jardin
VTT
Billard
Équitation
Surf
Piscine intérieure
Piscine extérieure
Terrasse
Services
Concierge
Réception ouverte 24h/24
Baby-sitting/Services pour enfants
Salle(s) de conférence
Service de change
Salles de réunion
Blanchisserie
Magasins
Zone fumeurs
Private Picnics
Parking
Navette aéroport
Connexion Internet
Wi-fi