Hotel am Augustinerplatz

Great room, friendly staff, right in the heart of a busy shopping area

This hotel does not have a swimming pool as advertised. There is use of a pool a few streets away in a gym complex but only at certain times of the day due to their member's aqua aerobics classes. I stayed 3 nights and had absolutely no housekeeping service whatsoever. The tv did not work as there was no Internet signal. I paid in full for my stay 6 weeks in advance. 4 days before my arrival, the hotel contacted me to downgrade my room. I did not agree to this. 3 days before my arrival, the hotel contacted me to say they were going to cancel my booking. Although they did not, the stress this caused in the lead up to my trip was unnecessary. I would not recommend this hotel.

Clean room, friendly staff, nice new interior.

Clean, central

We stayed in the extra large suite, paying a premium to treat ourselves. Initial impressions were that it was quite small and oddly laid out. Then we realised there was no balcony as per the listing - staff confirmed the site was wrong and we could not smoke on balcony anyway (that is not why we wanted it but enjoyed the judgement). We could move but only for 1 night so pointless. I booked in online the day before but had to book in again upon arrival using a screen outside, it didn't work properly but did make me pay, which I had already done. So had to finish check in at reception and got a refund for the second payment. Breakfast was only available on 1 of the 4 days due to a staff issue, first time there was a notice in the lift and on breakfast room door but notthe other days, no apologies. The 'queen' bed was 2 singles pushed together and had 2 cheap single duvets, nothing in the suite felt luxurious or at a quality you would expect in a suite. The room wasn't dirty but there were marks on floors, in the bath and sink, shelves, etc, that just showed a lack of maintenance and care. There was a full bathroom and a seperate toilet, the seperate toilet was small (fine) but had little bugs in it all the time, just a little bit nasty to see every time. We had a coffee machine but had to ask for a kettle. They provided 2 coffee pods for the machine but never replenished so we had to ask for more of those too. No extra bedding in the room so also had to ask. No more space...