Occidental Cozumel - All Inclusive
141 $US
/nuit
Moyenne pour septembre
Prix pour Occidental Cozumel - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
141 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Occidental Cozumel - All Inclusive, les prix par nuit s'élèvent en moyenne à 141 $US pendant le mois le moins cher (septembre) et à 445 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 379 $US |
| février | 445 $US |
| mars | 386 $US |
| avril | 222 $US |
| mai | 180 $US |
| juin | 171 $US |
| juillet | 204 $US |
| août | 173 $US |
| septembre | 141 $US |
| octobre | 181 $US |
| novembre | 266 $US |
| décembre | 302 $US |
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sept. · 141 $US
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Le plus cher : février (env. 445 $US)
Le moins cher : septembre (env. 141 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. 3 piscines extérieures vous attendent pour un petit plongeon avant de rejoin...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. 3 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente. Parmi les services et équipements offerts par cet hébergement de style colonial, vous trouverez aussi l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un salon de coiffure.
Services de l'établissement
Les équipements et services proposés incluent une réception ouverte 24 h/24, une consigne à bagages et un distributeur automatique / des services bancaires. Si vous devez organiser une réunion à Cozumel, faites confiance à cet hébergement qui dispose d'espaces événements mesurant 129 mètres carrés et comprenant un espace de conférence et une salle de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Réveillez vos papilles à La Posada, l'un des 7 restaurants de cet hébergement. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 5 bars/lounges. Un petit déjeuner complet gratuit est servi tous les jours de 07 h 00 à 10 h 30.
Chambres
Les 247 chambres de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec une baignoire et une douche séparées est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
Cozumel ne manque pas de choses à découvrir ; Occidental Cozumel - All Inclusive vous fait profiter d'un séjour au bord de l'eau et se trouve à moins de 5 minutes en voiture de San Francisco (plage) et de Club de plage de Mr. Sancho. Cet hébergement tout inclus se trouve à 1,8 km de Playa Paradiso et à 2,2 km de Plage et parc aquatique de Playa Mia.
À proximité
Parc national d'Arrecife de Cozumel(0.4 miles)
San Francisco (plage)(0.6 miles)
Centre aquatique de Nachi-Cocom(0.8 miles)
Playa Paradiso(1.1 miles)
Club de plage de Mr. Sancho(1.4 miles)
Plage et parc aquatique de Playa Mia(1.4 miles)
Récif de Paseo El Cedral(1.8 miles)
Palancar (plage)(2.1 miles)
Plage El Cielo(3.7 miles)
El Cedral(3.9 miles)
Laguna Colombia(4.1 miles)
Plage de Corona(4.5 miles)
Parc national Chankanaab(5.1 miles)
Chankanaab Beach Adventure Park(5.7 miles)
Parc écologique de Punta Sur(7.4 miles)
Aéroport principal le plus pratique pour rejoindre Occidental Cozumel - All Inclusive : Aéroport international Cozumel (CZM)(11.6 miles)
Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Emplacement
Kilómetro 17.5, Carretera Sur, El Cedral, Quintana Roo, Mexique
Parc national d'Arrecife de Cozumel (0.4 miles)
San Francisco (plage) (0.6 miles)
Centre aquatique de Nachi-Cocom (0.8 miles)
Playa Paradiso (1.1 miles)
Club de plage de Mr. Sancho (1.4 miles)
Plage et parc aquatique de Playa Mia (1.4 miles)
Options de chambre
4
Chambre Deluxe (Romance)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 3
441 ft²
Wi-Fi (gratuit)Baignoire et douche séparéesSalle de bain privée
4
Chambre Deluxe (Concierge)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 3
420 ft²
Wi-Fi (gratuit)Baignoire et douche séparéesSalle de bain privée
4
Chambre Deluxe (Deluxe)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 3
420 ft²
Wi-Fi (gratuit)Baignoire et douche séparéesSalle de bain privée
6
Chambre Royale (Level Luxury)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 3
420 ft²
Wi-Fi (gratuit)Baignoire et douche séparéesSalle de bain privée
Avis des voyageurs sur Occidental Cozumel - All Inclusive
7.8
Bien
Basé sur 1 011 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
48%
Familles
33%
Groupes
15%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
L'Occidental Cozumel - Tout Inclus offre un cadre paisible et luxuriant dans la jungle, avec un personnel accueillant, un accès facile à la plongée et des chambres généralement spacieuses. Cependant, les clients soulignent régulièrement une petite plage érodée, une vie nocturne limitée et une infrastructure qui montre des signes d'usure.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
L'Occidental Cozumel - Tout Inclus offre un cadre paisible et luxuriant dans la jungle, avec un personnel accueillant, un accès facile à la plongée et des chambres généralement spacieuses. Cependant, les clients soulignent régulièrement une petite plage érodée, une vie nocturne limitée et une infrastructure qui montre des signes d'usure.
De nombreux clients ont trouvé les restaurants à la carte meilleurs que le buffet, mais difficiles à réserver. Plusieurs ont également signalé des problèmes de santé, des menus répétitifs et des boissons diluées. Des problèmes de confort tels que la climatisation faible, les pannes d'eau chaude et d'électricité, les odeurs de moisi et les problèmes d'entretien apparaissent sur plusieurs séjours. L'établissement est situé à l'écart de la ville, mais il est pratique pour les navettes de plongée et offre une ambiance détendue et peu fréquentée. Attendez-vous à un séjour décontracté et économique avec des compromis.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Des jardins luxuriants, plusieurs piscines et un ponton de plongée sur place, mais la plage est petite en raison de l'érosion. Les clients notent également des problèmes d'entretien tels que l'usure des piscines et d'éventuelles pannes d'électricité ou d'eau, ainsi qu'une vie nocturne limitée.
Avis de voyageur à ce sujet
10
Sarah Elizabeth
2 août 2024
·
A séjourné 6 nuits
The rooms are large and clean, and the housekeeping staff is amazing at making sure everything is stocked. Giovanni and Jesus were the perfect entertainment for the week, always engaging and friendly. The food is decent at the buffets, but always delicious in the restaurants. Due to a hurricane, the beach is not as large as it once was, but the water is still clear and optimal for snorkeling.
The rooms are large and clean, and the housekeeping staff is amazing at making sure everything is stocked. Giovanni and Jesus were the perfect entertainment for the week, always engaging and friendly. The food is decent at the buffets, but always delicious in the restaurants. Due to a hurricane, the beach is not as large as it once was, but the water is still clear and optimal for snorkeling.
8
Janet
26 juin 2023
·
A séjourné 7 nuits
We would have had a perfect week if it hadn’t been for the air conditioning issues. Talking to MANY people there, everyone seemed to be having problems. It just couldn’t keep up with the demand. Hint keep your drapes closed to help keep the heat out. We left a note for housekeeping and it helped some. Beds were comfortable, and the food was average, but we never went hungry. Was very disappointed in the adult only pool. They never skimmed it and it was very dirty. The main pool was nice. We never had an issue finding a chair by the pool or on the beach. It would be nice if there were a few more umbrellas though. Overall, we had a nice relaxing time.
We would have had a perfect week if it hadn’t been for the air conditioning issues. Talking to MANY people there, everyone seemed to be having problems. It just couldn’t keep up with the demand. Hint keep your drapes closed to help keep the heat out. We left a note for housekeeping and it helped some. Beds were comfortable, and the food was average, but we never went hungry. Was very disappointed in the adult only pool. They never skimmed it and it was very dirty. The main pool was nice. We never had an issue finding a chair by the pool or on the beach. It would be nice if there were a few more umbrellas though. Overall, we had a nice relaxing time.
8
Steven
21 juin 2025
·
A séjourné 7 nuits
Actual beach, not a man made beach like in the city. Nothing within easy walking distance, must cab/rent to go to city. Dive shop on site is helpful. Many tour companies will pick up from hotel or dock. Facilities are nice and clean. Frequent power outage, lost water twice.
Actual beach, not a man made beach like in the city. Nothing within easy walking distance, must cab/rent to go to city. Dive shop on site is helpful. Many tour companies will pick up from hotel or dock. Facilities are nice and clean. Frequent power outage, lost water twice.
10
Daniel
4 juin 2025
·
A séjourné 8 nuits
Occidental Cozumel is a beautiful resort with lush vegetation, layed back atmosphere and friendly staff. The food is good and the restaurant on the ocean shore is my favorite. The rooms are nice and comfortable. Unfortunately, if no actions will be taken for protecting the erosion, the pool and restaurant walls will crumble into the sea at the first severe storm. Dropping some boulders and rocks at the foot of the wall will brake the waves and protect from further erosion.
Occidental Cozumel is a beautiful resort with lush vegetation, layed back atmosphere and friendly staff. The food is good and the restaurant on the ocean shore is my favorite. The rooms are nice and comfortable. Unfortunately, if no actions will be taken for protecting the erosion, the pool and restaurant walls will crumble into the sea at the first severe storm. Dropping some boulders and rocks at the foot of the wall will brake the waves and protect from further erosion.
6
Pamela
22 avr. 2025
·
A séjourné 3 nuits
I enjoyed my stay here overall. Its a smaller resort with not a lot going on so if relaxation is what you are looking for this place is it. I did not use the spa or go on any excursions this trip. The beach is nice, however the pictures are not updated from erosion due to mother nature. The main pool was large with a smaller pool attached for little kids.
I enjoyed my stay here overall. Its a smaller resort with not a lot going on so if relaxation is what you are looking for this place is it. I did not use the spa or go on any excursions this trip. The beach is nice, however the pictures are not updated from erosion due to mother nature. The main pool was large with a smaller pool attached for little kids.
10
Joy
11 avr. 2025
·
A séjourné 8 nuits
Property was beautiful but the beach area is becoming smaller and smaller
Property was beautiful but the beach area is becoming smaller and smaller
8
Sandra
9 nov. 2025
·
A séjourné 7 nuits
Great place, love the location! The food was good, and the snorkeling on the beach at the resort was excellent this time, I'm sure it is dependant on weather conditions and events. Close to other snorkeling locations, and lots of excursions available. We still love the beach, they have done a great job trying to keep up with the beach erosion (which is not their fault!!).
Great place, love the location! The food was good, and the snorkeling on the beach at the resort was excellent this time, I'm sure it is dependant on weather conditions and events. Close to other snorkeling locations, and lots of excursions available. We still love the beach, they have done a great job trying to keep up with the beach erosion (which is not their fault!!).
8
Douglas
31 mars 2024
·
A séjourné 7 nuits
The overall property was nice but limited beach area. Pictures deceiving online. Not much area for sitting on the grounds other than at the pools or beach and limited areas to walk/run(one route from front desk to beach). The adult pool, bar, bartender were fabulous! Room was clean and updated. The staff was friendly, helpful and hardworking.
The overall property was nice but limited beach area. Pictures deceiving online. Not much area for sitting on the grounds other than at the pools or beach and limited areas to walk/run(one route from front desk to beach). The adult pool, bar, bartender were fabulous! Room was clean and updated. The staff was friendly, helpful and hardworking.
8
Joseph
15 févr. 2025
·
A séjourné 7 nuits
Not much for nightlife at the resort. Pool bar would be a good investment.
Not much for nightlife at the resort. Pool bar would be a good investment.
8
Brian C
22 juil. 2025
·
A séjourné 8 nuits
The location, main property, and staff are excellent. The pool is located in a nice location; however, it is in poor condition and hurricane damage has not been repaired. The food is average and difficult to get reservations for the à la carte restaurants. Overall, it was a great vacation and I would stay there again without hesitation. I just hope they do some work on that pool and the hurricane damage to the pool deck.
The location, main property, and staff are excellent. The pool is located in a nice location; however, it is in poor condition and hurricane damage has not been repaired. The food is average and difficult to get reservations for the à la carte restaurants. Overall, it was a great vacation and I would stay there again without hesitation. I just hope they do some work on that pool and the hurricane damage to the pool deck.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé les chambres et les jardins propres et bien entretenus, mais des odeurs de moisi, de l'humidité et d'éventuels problèmes tels que des piscines sales, du linge humide ou de la moisissure sont fréquemment signalés, ainsi que des problèmes de plomberie.
Avis de voyageur à ce sujet
10
debra
31 oct. 2025
·
A séjourné 5 nuits
Very clean room, staff excellent
Very clean room, staff excellent
10
Robert
22 mars 2025
·
A séjourné 7 nuits
Very clean. Well maintained. Very friendly staff.
Very clean. Well maintained. Very friendly staff.
4
Joie
11 juin 2023
·
A séjourné 7 nuits
The staff was very friendly. The rooms however smelt like mildew and we’re super humid. The blankets and pillows and even the floor constantly had a wet feel to them. I got sick my first night and was sneezing and coughing like crazy all week long. My husband looked in the air vent and saw mold inside which explains the sickness and the smell. The food was not very good and very bland, by my 2nd day there I was getting sick from the food.
The staff was very friendly. The rooms however smelt like mildew and we’re super humid. The blankets and pillows and even the floor constantly had a wet feel to them. I got sick my first night and was sneezing and coughing like crazy all week long. My husband looked in the air vent and saw mold inside which explains the sickness and the smell. The food was not very good and very bland, by my 2nd day there I was getting sick from the food.
8
Kathryn
10 févr. 2025
·
A séjourné 3 nuits
Property was dated and our room needed some minor repairs, two lights in the bathroom didn’t work, phone didn’t work, etc. but nothing that affected our stay. Our room and the resort were very clean! Staff is very friendly and welcoming!
Property was dated and our room needed some minor repairs, two lights in the bathroom didn’t work, phone didn’t work, etc. but nothing that affected our stay. Our room and the resort were very clean! Staff is very friendly and welcoming!
4
Ryan
30 juil. 2024
·
A séjourné 3 nuits
It's been 7 years since I went back to this resort The last time I went, it was great but a lot has changed For instance, when we checked in, we all got a bracelet from the resort so they knew that you were a guest there It was a black string with a little metal plate that said the resort's name and a piece of plastic holding it together, that could easily come off and get lost. That would be another charge, especially for guests with children. Then we got to our room The room was hot and there was no fridge They had all the beverages on top of the dresser, and when we visited previous times, they had them in the fridge cold. Then we made our way to the lunch buffet The food that was supposed to be cold was hot and there were flies all around the food after seeing that we didn't have much of an appetite. The pools were dirty; guests who would go swimming on the beach would come in the pool with sand all over them to rinse off and would take in their shoes as well since there were no showers to wash off the sand, which did not help the situation with the pool. When we checked in, they gave us a card for towels but failed to let us know that towels were given between 8 and 5, so we did not have any towels that first day. On the second day, we decided to go into town for some souvenirs, needed to get a taxi and exchange some American money for some Mexican money The lady in the reception area wanted us to pay more for Mexican money. Overall, I would think twice about coming here
It's been 7 years since I went back to this resort The last time I went, it was great but a lot has changed For instance, when we checked in, we all got a bracelet from the resort so they knew that you were a guest there It was a black string with a little metal plate that said the resort's name and a piece of plastic holding it together, that could easily come off and get lost. That would be another charge, especially for guests with children. Then we got to our room The room was hot and there was no fridge They had all the beverages on top of the dresser, and when we visited previous times, they had them in the fridge cold. Then we made our way to the lunch buffet The food that was supposed to be cold was hot and there were flies all around the food after seeing that we didn't have much of an appetite. The pools were dirty; guests who would go swimming on the beach would come in the pool with sand all over them to rinse off and would take in their shoes as well since there were no showers to wash off the sand, which did not help the situation with the pool. When we checked in, they gave us a card for towels but failed to let us know that towels were given between 8 and 5, so we did not have any towels that first day. On the second day, we decided to go into town for some souvenirs, needed to get a taxi and exchange some American money for some Mexican money The lady in the reception area wanted us to pay more for Mexican money. Overall, I would think twice about coming here
10
Michelle
12 juil. 2025
·
A séjourné 7 nuits
Friendly, helpful staff. Clean rooms. Enjoyable stay.
Friendly, helpful staff. Clean rooms. Enjoyable stay.
2
Martina
29 août 2023
·
Plumbing issues in my room. From the Shower to the toilet. I contacted maintenance several time. No one cared. Went to the front desk for assistance but to no avail. My sheets and bedding were wet. Also the AC did not work.
Plumbing issues in my room. From the Shower to the toilet. I contacted maintenance several time. No one cared. Went to the front desk for assistance but to no avail. My sheets and bedding were wet. Also the AC did not work.
10
Steven
28 janv. 2024
·
A séjourné 7 nuits
Did not like the dampness in our room Loved the natural beauty of the property
Did not like the dampness in our room Loved the natural beauty of the property
6
sheri
15 avr. 2024
·
A séjourné 4 nuits
The rooms smelled really musty
The rooms smelled really musty
2
Jackie
27 mars 2023
·
A séjourné 4 nuits
I did not like anything about this property. Either there was no water or no water pressure, the adult pool was dirty, the bathtub and sheets were dirty,damp and musty odor that came home in the suitcases. No elevators. Had to switch my room when I said I wouldn’t walk three flights of stairs. Several people I talked to got sick after eating at the buffet, barely any beach, air conditioner had one setting and had to be either off or on to adjust, no one speaks English other than the front desk personnel. The bathtub was so dirty and I didn’t notice when I stepped in it and I fell injuring my shoulder. I have pictures of the sheets and the bathtub. I expect a refund both for the property and my $671 flight.
I did not like anything about this property. Either there was no water or no water pressure, the adult pool was dirty, the bathtub and sheets were dirty,damp and musty odor that came home in the suitcases. No elevators. Had to switch my room when I said I wouldn’t walk three flights of stairs. Several people I talked to got sick after eating at the buffet, barely any beach, air conditioner had one setting and had to be either off or on to adjust, no one speaks English other than the front desk personnel. The bathtub was so dirty and I didn’t notice when I stepped in it and I fell injuring my shoulder. I have pictures of the sheets and the bathtub. I expect a refund both for the property and my $671 flight.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses et calmes pour de nombreux séjours. Cependant, des rapports fréquents font état d'une climatisation faible ou bruyante, de pannes d'eau chaude, d'odeurs de moisi, de fuites et de l'absence d'ascenseurs ; certains réfrigérateurs ou téléviseurs sont également décevants.
Avis de voyageur à ce sujet
8
Amy
17 juil. 2025
·
A séjourné 5 nuits
The property is well-maintained and very lush. Our garden room view was nice and on 2nd floor. No elevators but we are okay with stairs. Our room did not have a balcony, a first for us, but without ocean view we didn't miss it. The AC was a little loud but worked wonderfully and kept us cool during hot/humid season. The food was pretty good but we wished there were more options. Spa is small but we had a great massage. Overall it was fine for a 4 day getaway to relax.
The property is well-maintained and very lush. Our garden room view was nice and on 2nd floor. No elevators but we are okay with stairs. Our room did not have a balcony, a first for us, but without ocean view we didn't miss it. The AC was a little loud but worked wonderfully and kept us cool during hot/humid season. The food was pretty good but we wished there were more options. Spa is small but we had a great massage. Overall it was fine for a 4 day getaway to relax.
6
Stephanie
31 mai 2025
·
A séjourné 5 nuits
The property is absolutely gorgeous with lush greenery everywhere. Rooms were spacious , clean and very comfortable. Pools were not overly crowded and they had one pool just for adults, which was nice. They have an onsite dive center, though difficult to get to this was the main reason for choosing this resort and the staff at the shop and on the boats were absolutely amazing and so much fun to be with. Tao at the excursion desk was great too. He found us an excursion that included all the activities the group wanted to do with out breaking the bank. The downside to our stay was the customer service of the front desk. They lacked basic customer service skills or simply did not care to even try to make guests happy. When there was a problem they had no desire to provide a solution or resolve the concern and when pushed they had a lack of follow through. Another minor inconvenience was they made it next to impossible to make dinner reservations (don’t even waste your time trying if you have a large party) and they would move were the buffet was without any notice. There beach area was small but that was unavoidable due to the last hurricane. So all in all this resort was a good value for the money and we would likely return but not with a large group.
The property is absolutely gorgeous with lush greenery everywhere. Rooms were spacious , clean and very comfortable. Pools were not overly crowded and they had one pool just for adults, which was nice. They have an onsite dive center, though difficult to get to this was the main reason for choosing this resort and the staff at the shop and on the boats were absolutely amazing and so much fun to be with. Tao at the excursion desk was great too. He found us an excursion that included all the activities the group wanted to do with out breaking the bank. The downside to our stay was the customer service of the front desk. They lacked basic customer service skills or simply did not care to even try to make guests happy. When there was a problem they had no desire to provide a solution or resolve the concern and when pushed they had a lack of follow through. Another minor inconvenience was they made it next to impossible to make dinner reservations (don’t even waste your time trying if you have a large party) and they would move were the buffet was without any notice. There beach area was small but that was unavoidable due to the last hurricane. So all in all this resort was a good value for the money and we would likely return but not with a large group.
6
Liesel
2 oct. 2025
·
A séjourné 6 nuits
We ignored the negative reviews of this place and wish we listened. Disappointing. Got eaten alive by mosquitos. They don't tell you the resort is close to a swamp with stagnant water hence all the mozzies. They don't tell you the resort loses water pressure. You can't shower, you can't flush the toilet whenever you want. gift shop gouges on prices. Nothing done with urgency. All they say is "I'm sorry" and care even less. The food and dining options were not great. They have different restaurants and schedules every night: we always had to ask 3 times because we were constantly given the wrong info EVERYDAY!! It got really old. We avoided all of the "specialty" a la carte restaurants if we could after waiting 2 hours for our food the 2nd night. The buffet offering was fair Issue with our 1st room: got moved to another room. Our new room's ceiling leaked water all over my suitcase overnight. By then I just couldn't say anything anymore. We were so over it. The concierge at the front lobby overwhelm and push guests checking in with wanting an on the spot commitment to a slot for 90 minute sales pitch early in the morning and then calls non stop if no one goes. Get the message: don't get pushy when people say no or indicate they are not interested!!! We came to enjoy the resort, not sales pitches at 8am in the morning!!! We'll go back to Cozumel but not to this resort.
We ignored the negative reviews of this place and wish we listened. Disappointing. Got eaten alive by mosquitos. They don't tell you the resort is close to a swamp with stagnant water hence all the mozzies. They don't tell you the resort loses water pressure. You can't shower, you can't flush the toilet whenever you want. gift shop gouges on prices. Nothing done with urgency. All they say is "I'm sorry" and care even less. The food and dining options were not great. They have different restaurants and schedules every night: we always had to ask 3 times because we were constantly given the wrong info EVERYDAY!! It got really old. We avoided all of the "specialty" a la carte restaurants if we could after waiting 2 hours for our food the 2nd night. The buffet offering was fair Issue with our 1st room: got moved to another room. Our new room's ceiling leaked water all over my suitcase overnight. By then I just couldn't say anything anymore. We were so over it. The concierge at the front lobby overwhelm and push guests checking in with wanting an on the spot commitment to a slot for 90 minute sales pitch early in the morning and then calls non stop if no one goes. Get the message: don't get pushy when people say no or indicate they are not interested!!! We came to enjoy the resort, not sales pitches at 8am in the morning!!! We'll go back to Cozumel but not to this resort.
8
Carrie
28 nov. 2025
·
A séjourné 7 nuits
The room was spacious and very clean. The staff was friendly. The grounds were beautiful and well kept. The only issues were the boat traffic made the water rough and murky so difficult to snorkel, the beach area is cramped, no elevator and was on the 3rd floor, and the A/C was very loud (but worked well). Overall it was a nice stay.
The room was spacious and very clean. The staff was friendly. The grounds were beautiful and well kept. The only issues were the boat traffic made the water rough and murky so difficult to snorkel, the beach area is cramped, no elevator and was on the 3rd floor, and the A/C was very loud (but worked well). Overall it was a nice stay.
10
Elena
23 avr. 2025
·
A séjourné 5 nuits
We stayed at the Occidental for a short gateway. We had 1 room with 2 double beds, non smoking room and was big enough for the 3 of us to share. Bathroom had shower and a tub and overall the room was very clean and comfortable. Breakfast, lunch and dinner were always various, rich of fresh and tasty fruits, fresh veggies and a great selection between meat and fish. We had dinner once at the mexican restaurant and to be honest we were expecting a bit more in term of quantity. From the apetizer to the desser overall the food was good but quantities can be improved. The seafood restaurant, in my opinion, was the best. Location and food are really worth it but, if you're planning a romantic dinner or celebrating a special occasion this is the perfect spot, make your reservation on time and enjoy it. The pool area was wonderful even though I prefered enjoying the beach and the wonderful ocean. You can snorkeling from here and it is nice but if you like to see the reef you can book an excursion from the hotel. Cozumel and the Occidental was a discovery, really nice location, not to crowded and noisy, this is what I'm usually looking for.
We stayed at the Occidental for a short gateway. We had 1 room with 2 double beds, non smoking room and was big enough for the 3 of us to share. Bathroom had shower and a tub and overall the room was very clean and comfortable. Breakfast, lunch and dinner were always various, rich of fresh and tasty fruits, fresh veggies and a great selection between meat and fish. We had dinner once at the mexican restaurant and to be honest we were expecting a bit more in term of quantity. From the apetizer to the desser overall the food was good but quantities can be improved. The seafood restaurant, in my opinion, was the best. Location and food are really worth it but, if you're planning a romantic dinner or celebrating a special occasion this is the perfect spot, make your reservation on time and enjoy it. The pool area was wonderful even though I prefered enjoying the beach and the wonderful ocean. You can snorkeling from here and it is nice but if you like to see the reef you can book an excursion from the hotel. Cozumel and the Occidental was a discovery, really nice location, not to crowded and noisy, this is what I'm usually looking for.
8
Steven
21 juin 2025
·
A séjourné 7 nuits
Actual beach, not a man made beach like in the city. Nothing within easy walking distance, must cab/rent to go to city. Dive shop on site is helpful. Many tour companies will pick up from hotel or dock. Facilities are nice and clean. Frequent power outage, lost water twice.
Actual beach, not a man made beach like in the city. Nothing within easy walking distance, must cab/rent to go to city. Dive shop on site is helpful. Many tour companies will pick up from hotel or dock. Facilities are nice and clean. Frequent power outage, lost water twice.
8
Eric
10 août 2025
·
A séjourné 2 nuits
All good except the air conditioning in room 1624 was extremely noisy .
All good except the air conditioning in room 1624 was extremely noisy .
6
sheri
15 avr. 2024
·
A séjourné 4 nuits
The rooms smelled really musty
The rooms smelled really musty
4
Megan
16 mai 2023
·
A séjourné 6 nuits
This was our first time visiting Cozumel. Unfortunately, we did not enjoy our stay. At our resort there were several issues, from food quality to electrical outages. AC in our room did not cool, either the thermostat was not working properly or it couldn’t keep up, it stayed around 77 degrees. Very difficult to sleep with the room that hot. Choice of adult beverages were limited. The one thing I can say that was great was the massage at the spa. I believe the massage therapist name was Lucile, she was amazing.
This was our first time visiting Cozumel. Unfortunately, we did not enjoy our stay. At our resort there were several issues, from food quality to electrical outages. AC in our room did not cool, either the thermostat was not working properly or it couldn’t keep up, it stayed around 77 degrees. Very difficult to sleep with the room that hot. Choice of adult beverages were limited. The one thing I can say that was great was the massage at the spa. I believe the massage therapist name was Lucile, she was amazing.
8
Sally A
22 oct. 2025
·
A séjourné 4 nuits
No hot water unless you called. Took 3days of cold water showers until we talked with other hotel guests.
No hot water unless you called. Took 3days of cold water showers until we talked with other hotel guests.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué comme étant amical et serviable dans tout l'établissement, en particulier au Royal Level et dans les bars. Certains clients ont rencontré un enregistrement lent ou confus, des ventes d'appartements en temps partagé insistantes ou des réponses inégales à la réception.
Avis de voyageur à ce sujet
6
Christina Marie
4 juil. 2025
·
A séjourné 6 nuits
During my stay at Occidental Cozumel, I experienced a blend of pros and cons. On the downside, dining options were limited, primarily consisting of themed buffet menus. Reservations for specialty restaurants were restrictive, and you had to wait to be seated, often resulting in long lines. The dining venues felt hot due to air conditioning issues, though this was eventually resolved. Additionally, the beds were quite hard, affecting comfort, and finding meal locations was cumbersome, as staff often seemed unsure. Kid-friendly options were also lacking, with my toddler mostly eating fruit. Conversely, the resort featured stunning lush greenery, creating a serene atmosphere perfect for relaxation. The service was exceptional, with attentive and friendly staff enhancing our experience. The pool was well-maintained, and the private beach was beautiful. My room was comfortable and updated, with efficient cleaning service. For off-resort dining, Alberto's nearby offered delicious food and live music, while La Mission in Central Market had amazing seafood worth the $20 taxi ride. In conclusion, while Occidental Cozumel has its drawbacks, such as dining variety and comfort issues, its beautiful grounds and outstanding service make it ideal for a quiet retreat.
During my stay at Occidental Cozumel, I experienced a blend of pros and cons. On the downside, dining options were limited, primarily consisting of themed buffet menus. Reservations for specialty restaurants were restrictive, and you had to wait to be seated, often resulting in long lines. The dining venues felt hot due to air conditioning issues, though this was eventually resolved. Additionally, the beds were quite hard, affecting comfort, and finding meal locations was cumbersome, as staff often seemed unsure. Kid-friendly options were also lacking, with my toddler mostly eating fruit. Conversely, the resort featured stunning lush greenery, creating a serene atmosphere perfect for relaxation. The service was exceptional, with attentive and friendly staff enhancing our experience. The pool was well-maintained, and the private beach was beautiful. My room was comfortable and updated, with efficient cleaning service. For off-resort dining, Alberto's nearby offered delicious food and live music, while La Mission in Central Market had amazing seafood worth the $20 taxi ride. In conclusion, while Occidental Cozumel has its drawbacks, such as dining variety and comfort issues, its beautiful grounds and outstanding service make it ideal for a quiet retreat.
6
Liesel
2 oct. 2025
·
A séjourné 6 nuits
We ignored the negative reviews of this place and wish we listened. Disappointing. Got eaten alive by mosquitos. They don't tell you the resort is close to a swamp with stagnant water hence all the mozzies. They don't tell you the resort loses water pressure. You can't shower, you can't flush the toilet whenever you want. gift shop gouges on prices. Nothing done with urgency. All they say is "I'm sorry" and care even less. The food and dining options were not great. They have different restaurants and schedules every night: we always had to ask 3 times because we were constantly given the wrong info EVERYDAY!! It got really old. We avoided all of the "specialty" a la carte restaurants if we could after waiting 2 hours for our food the 2nd night. The buffet offering was fair Issue with our 1st room: got moved to another room. Our new room's ceiling leaked water all over my suitcase overnight. By then I just couldn't say anything anymore. We were so over it. The concierge at the front lobby overwhelm and push guests checking in with wanting an on the spot commitment to a slot for 90 minute sales pitch early in the morning and then calls non stop if no one goes. Get the message: don't get pushy when people say no or indicate they are not interested!!! We came to enjoy the resort, not sales pitches at 8am in the morning!!! We'll go back to Cozumel but not to this resort.
We ignored the negative reviews of this place and wish we listened. Disappointing. Got eaten alive by mosquitos. They don't tell you the resort is close to a swamp with stagnant water hence all the mozzies. They don't tell you the resort loses water pressure. You can't shower, you can't flush the toilet whenever you want. gift shop gouges on prices. Nothing done with urgency. All they say is "I'm sorry" and care even less. The food and dining options were not great. They have different restaurants and schedules every night: we always had to ask 3 times because we were constantly given the wrong info EVERYDAY!! It got really old. We avoided all of the "specialty" a la carte restaurants if we could after waiting 2 hours for our food the 2nd night. The buffet offering was fair Issue with our 1st room: got moved to another room. Our new room's ceiling leaked water all over my suitcase overnight. By then I just couldn't say anything anymore. We were so over it. The concierge at the front lobby overwhelm and push guests checking in with wanting an on the spot commitment to a slot for 90 minute sales pitch early in the morning and then calls non stop if no one goes. Get the message: don't get pushy when people say no or indicate they are not interested!!! We came to enjoy the resort, not sales pitches at 8am in the morning!!! We'll go back to Cozumel but not to this resort.
10
Ana V
17 mars 2025
·
A séjourné 3 nuits
Excellent service and everyone was very welcoming and happy
Excellent service and everyone was very welcoming and happy
6
Thomas Brad
8 juin 2025
·
A séjourné 7 nuits
Cons: check-in was not welcoming, it was a lecture about rules. Don’t lose your bracelet, towel or electricity card or it will cost you $. You get 3 restaurant reservations for a 7 night stay and they will not seat you without it even if it is empty. (It was suggested to tip the maître d’ $20 by other guests) The claim of 7 restaurants is very misleading. The restaurants are not all open every night. There is a buffet, Mediterranean (Italian), Mexican, seafood, one restaurant is just for royal level and the pizza place only open 9:30 pm to 1:30 am. So you will eat at he buffet a lot! Dress code at restaurants not enforced at all even though you get the lecture about it. Service at the buffet was just not good. It took forever to get coffee in the morning. No A/C at buffet. At lunch it was too hot to eat. Too many more cons to mention. Needless to say, we won’t be back. Pros: room was comfortable. A/C worked well. Housekeeping was great. Cozumel is gorgeous. Resort grounds are very well kept. Random info: cab to town and back $42 for 2 people. Not many top shelf liquors. No app to make reservations, order room service or see activities.
Cons: check-in was not welcoming, it was a lecture about rules. Don’t lose your bracelet, towel or electricity card or it will cost you $. You get 3 restaurant reservations for a 7 night stay and they will not seat you without it even if it is empty. (It was suggested to tip the maître d’ $20 by other guests) The claim of 7 restaurants is very misleading. The restaurants are not all open every night. There is a buffet, Mediterranean (Italian), Mexican, seafood, one restaurant is just for royal level and the pizza place only open 9:30 pm to 1:30 am. So you will eat at he buffet a lot! Dress code at restaurants not enforced at all even though you get the lecture about it. Service at the buffet was just not good. It took forever to get coffee in the morning. No A/C at buffet. At lunch it was too hot to eat. Too many more cons to mention. Needless to say, we won’t be back. Pros: room was comfortable. A/C worked well. Housekeeping was great. Cozumel is gorgeous. Resort grounds are very well kept. Random info: cab to town and back $42 for 2 people. Not many top shelf liquors. No app to make reservations, order room service or see activities.
6
Melissa Marie
22 avr. 2024
·
A séjourné 3 nuits
The property was clean and the beach access was nice but the food was terrible and staff was iffy. Some were kind but most were not very helpful or warm. We paid extra for an upgraded check in experience. When we got there, they sent us upstairs and the person who was supposed to check us in wasn’t there. So the bartender sent us down to lunch (a 5 min walk to the opposite end of the resort). When we got back to try and check in again, we were told we were in the wrong spot again and had to go halfway back across the resort to a different place for check in. When it was all said and done, I don’t know what was upgraded about our check in experience at all. It was no different than being at the front desk. The food is not good at all. We thought maybe the specialty restaurant would be better and ate there our last night only for my husband to get food poisoning. We definitely do not recommend this place.
The property was clean and the beach access was nice but the food was terrible and staff was iffy. Some were kind but most were not very helpful or warm. We paid extra for an upgraded check in experience. When we got there, they sent us upstairs and the person who was supposed to check us in wasn’t there. So the bartender sent us down to lunch (a 5 min walk to the opposite end of the resort). When we got back to try and check in again, we were told we were in the wrong spot again and had to go halfway back across the resort to a different place for check in. When it was all said and done, I don’t know what was upgraded about our check in experience at all. It was no different than being at the front desk. The food is not good at all. We thought maybe the specialty restaurant would be better and ate there our last night only for my husband to get food poisoning. We definitely do not recommend this place.
10
Brian Michael
2 juil. 2025
·
A séjourné 7 nuits
Absolutely beautiful resort with fantastic staff. We read reviews regarding difficulties in getting reservations for dinner. We booked the Royal level and I highly recommend this if you have the ability. We had reservations for all 7 nights and ate at all restaurants at least once. The Royal level team was amazing and truly treated us as royalty! That being said the entire resort goes out of their way to make your vacation the best you have experienced. From our welcome from Johnny to our final goodby from Tony we were made to feel like familia! Also had a great experience renting a jeep and cruising Cozumel, the locals were extremely gracious in sharing their home with us. Great experience!
Absolutely beautiful resort with fantastic staff. We read reviews regarding difficulties in getting reservations for dinner. We booked the Royal level and I highly recommend this if you have the ability. We had reservations for all 7 nights and ate at all restaurants at least once. The Royal level team was amazing and truly treated us as royalty! That being said the entire resort goes out of their way to make your vacation the best you have experienced. From our welcome from Johnny to our final goodby from Tony we were made to feel like familia! Also had a great experience renting a jeep and cruising Cozumel, the locals were extremely gracious in sharing their home with us. Great experience!
10
ANDREA A
9 sept. 2024
·
A séjourné 4 nuits
We’ve stayed at bigger resorts and this was one of the smaller ones we’ve visited. You really wouldn’t have known it. We felt safe in a very relaxing environment, Concierge service was excellent!
We’ve stayed at bigger resorts and this was one of the smaller ones we’ve visited. You really wouldn’t have known it. We felt safe in a very relaxing environment, Concierge service was excellent!
8
Julia
31 déc. 2024
·
A séjourné 4 nuits
The property and grounds were beautifully managed. Our room was clean and stocked daily with drinks, towels etc. a couple things we were disappointed about was when we arrived to check in we were immediately asked to take a quick tour of the facilities and asked to sign up for a free stay giveaway that was only for Americans. After a long travel day I was not interested but said yes just to get away from the pressure of the consierge due to being exhausted. Also having to book a dinner each day was a hassle as my husband waited in line for 30 minutes one morning and then while we were eating at the reservation restaurant other people were allowed to walk in to eat without a reservation. We paid for the all inclusive option to make meals stress free and this experience with having to reserve a spot daily was stressful. Although our stay wasn’t perfect I’d still recommend this vacation spot to my friends and family due to the easy access to the beach.
The property and grounds were beautifully managed. Our room was clean and stocked daily with drinks, towels etc. a couple things we were disappointed about was when we arrived to check in we were immediately asked to take a quick tour of the facilities and asked to sign up for a free stay giveaway that was only for Americans. After a long travel day I was not interested but said yes just to get away from the pressure of the consierge due to being exhausted. Also having to book a dinner each day was a hassle as my husband waited in line for 30 minutes one morning and then while we were eating at the reservation restaurant other people were allowed to walk in to eat without a reservation. We paid for the all inclusive option to make meals stress free and this experience with having to reserve a spot daily was stressful. Although our stay wasn’t perfect I’d still recommend this vacation spot to my friends and family due to the easy access to the beach.
10
Robin
22 juil. 2025
·
A séjourné 6 nuits
The staff was excellent. They went out of their way to make sure we had a pisitive experience. The resort was beautiful. It's a vacation that we will never forget.
The staff was excellent. They went out of their way to make sure we had a pisitive experience. The resort was beautiful. It's a vacation that we will never forget.
10
Jennifer
5 juin 2025
·
A séjourné 5 nuits
The staff was so kind and helpful!! Very clean! Restaurants on the resort top notch! Will definitely be back!
The staff was so kind and helpful!! Very clean! Restaurants on the resort top notch! Will definitely be back!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre isolé dans la jungle, calme et relaxant, éloigné de la ville, ce qui rend les taxis ou la location de voiture courants. Très pratique pour les plongeurs avec accès sur place ou possibilité de transfert vers les meilleurs sites.
Avis de voyageur à ce sujet
6
Adam
7 août 2025
·
A séjourné 7 nuits
We have been to Cozumel many times and enjoy this side of the island specifically for the beautiful water at the beaches as we have tried the neighboring resorts next to Occidental. I noticed Barcelo owns Occidental and we have been to Barcelo in Cabo so we really loved that resort so we thought let’s give this one a try. We were very disappointed with the food choices at the buffet. It appeared like leftovers and the same thing every day. The meat quality of the steaks in the reservation restaurant Olivos was absolutely terrible as it was presented folded over with a ton of fat on the meat. Of course you can find sustainable food at the buffet like pasta but I didn’t spend money for this resort to eat pasta. At least the property is well kept and clean with beautiful scenery. We may not return to Occidental as this was our least favorite all inclusive resort and we have been to 21 different all inclusive resorts.
We have been to Cozumel many times and enjoy this side of the island specifically for the beautiful water at the beaches as we have tried the neighboring resorts next to Occidental. I noticed Barcelo owns Occidental and we have been to Barcelo in Cabo so we really loved that resort so we thought let’s give this one a try. We were very disappointed with the food choices at the buffet. It appeared like leftovers and the same thing every day. The meat quality of the steaks in the reservation restaurant Olivos was absolutely terrible as it was presented folded over with a ton of fat on the meat. Of course you can find sustainable food at the buffet like pasta but I didn’t spend money for this resort to eat pasta. At least the property is well kept and clean with beautiful scenery. We may not return to Occidental as this was our least favorite all inclusive resort and we have been to 21 different all inclusive resorts.
8
ELYSE
11 avr. 2024
·
A séjourné 7 nuits
This resort has a very good beach and plenty of lay out chairs. The food was ok, and at the restaurants where you need a reservation it was very good. The people working there are so friendly and have great customer service. We recommend renting something you can drive around the island and explore the other side for a day or 2.
This resort has a very good beach and plenty of lay out chairs. The food was ok, and at the restaurants where you need a reservation it was very good. The people working there are so friendly and have great customer service. We recommend renting something you can drive around the island and explore the other side for a day or 2.
8
Chris
2 avr. 2024
·
A séjourné 6 nuits
Great location with a beautiful beach
Great location with a beautiful beach
10
James William
11 mai 2025
·
A séjourné 9 nuits
Very convenient for scuba diving. Staff is very friendly and helpful.
Very convenient for scuba diving. Staff is very friendly and helpful.
6
Melonie
14 nov. 2023
·
A séjourné 5 nuits
The grounds are gorgeous and close to places we like to visit such as Punta Sur. I highly reccomend renting a jeep for part of your stay as this property is a bit far from town. The food could use some improvement but I would likely just upgrade to the Royal level.as many frequent guests told us that is the way to go.
The grounds are gorgeous and close to places we like to visit such as Punta Sur. I highly reccomend renting a jeep for part of your stay as this property is a bit far from town. The food could use some improvement but I would likely just upgrade to the Royal level.as many frequent guests told us that is the way to go.
10
Daniel
4 juin 2025
·
A séjourné 8 nuits
Occidental Cozumel is a beautiful resort with lush vegetation, layed back atmosphere and friendly staff. The food is good and the restaurant on the ocean shore is my favorite. The rooms are nice and comfortable. Unfortunately, if no actions will be taken for protecting the erosion, the pool and restaurant walls will crumble into the sea at the first severe storm. Dropping some boulders and rocks at the foot of the wall will brake the waves and protect from further erosion.
Occidental Cozumel is a beautiful resort with lush vegetation, layed back atmosphere and friendly staff. The food is good and the restaurant on the ocean shore is my favorite. The rooms are nice and comfortable. Unfortunately, if no actions will be taken for protecting the erosion, the pool and restaurant walls will crumble into the sea at the first severe storm. Dropping some boulders and rocks at the foot of the wall will brake the waves and protect from further erosion.
8
Talon
13 nov. 2025
·
A séjourné 7 nuits
Very convenient proximity to dive sites. BEWARE IF USING OFF_SITE DIVE OPERATORS THAT THEY CHARGE A "PIER FEE". somewhat outrageous as they don't help you get on and off the boat or provide any real "service" Other than that extorsion practice of the dive shop/pier the Staff here is great. Always there to help. Pool atmosphere was fun and inviting. Beach could use some work. Not sure how to reverse the erosion. short walk up to Allegro tells you where all the sand went! Beds were very comfortable and the rooms were spacious enough for two over the span of 8 days. It's a bit of a hike to town. This is good and bad. Good for quiet and relaxing. bad if you want to get a taxi and go for dinner off of property. You can rent a car from the hotel which is nice. The Disco could maybe use some revamping as it was not very lively. Food choices were overall pretty good as well as the drink selections. The landscaping of the property is lovely. Lush greenery and well maintained foliage of many varieties. We'll be back.
Very convenient proximity to dive sites. BEWARE IF USING OFF_SITE DIVE OPERATORS THAT THEY CHARGE A "PIER FEE". somewhat outrageous as they don't help you get on and off the boat or provide any real "service" Other than that extorsion practice of the dive shop/pier the Staff here is great. Always there to help. Pool atmosphere was fun and inviting. Beach could use some work. Not sure how to reverse the erosion. short walk up to Allegro tells you where all the sand went! Beds were very comfortable and the rooms were spacious enough for two over the span of 8 days. It's a bit of a hike to town. This is good and bad. Good for quiet and relaxing. bad if you want to get a taxi and go for dinner off of property. You can rent a car from the hotel which is nice. The Disco could maybe use some revamping as it was not very lively. Food choices were overall pretty good as well as the drink selections. The landscaping of the property is lovely. Lush greenery and well maintained foliage of many varieties. We'll be back.
10
Jena
28 févr. 2024
·
A séjourné 8 nuits
Beautiful location set in a jungle and nearby the ocean with a great beach. Very convenient with it being a halfway point between the east side and downtown, about 20 min drive either direction. Breakfast buffet was great with being able to order fresh prepared eggs. Many of the other buffets were precooked and who knows how long it was sitting out. Be careful eating any veggies uncooked. I made the mistake on last day of eating a salad for lunch and got very, very sick. Other than that, a great experience and would go again but avoiding most of the buffet options unless cooked or knowing when it was prepared.
Beautiful location set in a jungle and nearby the ocean with a great beach. Very convenient with it being a halfway point between the east side and downtown, about 20 min drive either direction. Breakfast buffet was great with being able to order fresh prepared eggs. Many of the other buffets were precooked and who knows how long it was sitting out. Be careful eating any veggies uncooked. I made the mistake on last day of eating a salad for lunch and got very, very sick. Other than that, a great experience and would go again but avoiding most of the buffet options unless cooked or knowing when it was prepared.
8
Sandra
9 nov. 2025
·
A séjourné 7 nuits
Great place, love the location! The food was good, and the snorkeling on the beach at the resort was excellent this time, I'm sure it is dependant on weather conditions and events. Close to other snorkeling locations, and lots of excursions available. We still love the beach, they have done a great job trying to keep up with the beach erosion (which is not their fault!!).
Great place, love the location! The food was good, and the snorkeling on the beach at the resort was excellent this time, I'm sure it is dependant on weather conditions and events. Close to other snorkeling locations, and lots of excursions available. We still love the beach, they have done a great job trying to keep up with the beach erosion (which is not their fault!!).
10
Alexander
25 mars 2025
·
A séjourné 9 nuits
Wonderful location (far away from town). Quiet, safe, beautiful
Wonderful location (far away from town). Quiet, safe, beautiful
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les commentaires sur la nourriture sont mitigés : les buffets sont souvent répétitifs ou moyens, tandis que les restaurants à la carte sont meilleurs mais difficiles à réserver, et certains lieux sont chauds en raison d'une climatisation faible. Plusieurs clients ont signalé des problèmes de santé et les boissons ont parfois un goût dilué.
Avis de voyageur à ce sujet
6
Christina Marie
4 juil. 2025
·
A séjourné 6 nuits
During my stay at Occidental Cozumel, I experienced a blend of pros and cons. On the downside, dining options were limited, primarily consisting of themed buffet menus. Reservations for specialty restaurants were restrictive, and you had to wait to be seated, often resulting in long lines. The dining venues felt hot due to air conditioning issues, though this was eventually resolved. Additionally, the beds were quite hard, affecting comfort, and finding meal locations was cumbersome, as staff often seemed unsure. Kid-friendly options were also lacking, with my toddler mostly eating fruit. Conversely, the resort featured stunning lush greenery, creating a serene atmosphere perfect for relaxation. The service was exceptional, with attentive and friendly staff enhancing our experience. The pool was well-maintained, and the private beach was beautiful. My room was comfortable and updated, with efficient cleaning service. For off-resort dining, Alberto's nearby offered delicious food and live music, while La Mission in Central Market had amazing seafood worth the $20 taxi ride. In conclusion, while Occidental Cozumel has its drawbacks, such as dining variety and comfort issues, its beautiful grounds and outstanding service make it ideal for a quiet retreat.
During my stay at Occidental Cozumel, I experienced a blend of pros and cons. On the downside, dining options were limited, primarily consisting of themed buffet menus. Reservations for specialty restaurants were restrictive, and you had to wait to be seated, often resulting in long lines. The dining venues felt hot due to air conditioning issues, though this was eventually resolved. Additionally, the beds were quite hard, affecting comfort, and finding meal locations was cumbersome, as staff often seemed unsure. Kid-friendly options were also lacking, with my toddler mostly eating fruit. Conversely, the resort featured stunning lush greenery, creating a serene atmosphere perfect for relaxation. The service was exceptional, with attentive and friendly staff enhancing our experience. The pool was well-maintained, and the private beach was beautiful. My room was comfortable and updated, with efficient cleaning service. For off-resort dining, Alberto's nearby offered delicious food and live music, while La Mission in Central Market had amazing seafood worth the $20 taxi ride. In conclusion, while Occidental Cozumel has its drawbacks, such as dining variety and comfort issues, its beautiful grounds and outstanding service make it ideal for a quiet retreat.
6
Liesel
2 oct. 2025
·
A séjourné 6 nuits
We ignored the negative reviews of this place and wish we listened. Disappointing. Got eaten alive by mosquitos. They don't tell you the resort is close to a swamp with stagnant water hence all the mozzies. They don't tell you the resort loses water pressure. You can't shower, you can't flush the toilet whenever you want. gift shop gouges on prices. Nothing done with urgency. All they say is "I'm sorry" and care even less. The food and dining options were not great. They have different restaurants and schedules every night: we always had to ask 3 times because we were constantly given the wrong info EVERYDAY!! It got really old. We avoided all of the "specialty" a la carte restaurants if we could after waiting 2 hours for our food the 2nd night. The buffet offering was fair Issue with our 1st room: got moved to another room. Our new room's ceiling leaked water all over my suitcase overnight. By then I just couldn't say anything anymore. We were so over it. The concierge at the front lobby overwhelm and push guests checking in with wanting an on the spot commitment to a slot for 90 minute sales pitch early in the morning and then calls non stop if no one goes. Get the message: don't get pushy when people say no or indicate they are not interested!!! We came to enjoy the resort, not sales pitches at 8am in the morning!!! We'll go back to Cozumel but not to this resort.
We ignored the negative reviews of this place and wish we listened. Disappointing. Got eaten alive by mosquitos. They don't tell you the resort is close to a swamp with stagnant water hence all the mozzies. They don't tell you the resort loses water pressure. You can't shower, you can't flush the toilet whenever you want. gift shop gouges on prices. Nothing done with urgency. All they say is "I'm sorry" and care even less. The food and dining options were not great. They have different restaurants and schedules every night: we always had to ask 3 times because we were constantly given the wrong info EVERYDAY!! It got really old. We avoided all of the "specialty" a la carte restaurants if we could after waiting 2 hours for our food the 2nd night. The buffet offering was fair Issue with our 1st room: got moved to another room. Our new room's ceiling leaked water all over my suitcase overnight. By then I just couldn't say anything anymore. We were so over it. The concierge at the front lobby overwhelm and push guests checking in with wanting an on the spot commitment to a slot for 90 minute sales pitch early in the morning and then calls non stop if no one goes. Get the message: don't get pushy when people say no or indicate they are not interested!!! We came to enjoy the resort, not sales pitches at 8am in the morning!!! We'll go back to Cozumel but not to this resort.
8
Jillena Leigh
18 avr. 2025
·
A séjourné 6 nuits
My Husband and I came here for 6 nights and 7 days. It was a beautiful property and we enjoyed our room with a balcony over looking the jungle. We loved seeing all the animals around the resort! Buffett food was mediocre, but the Al la carte Olivios was our favorite. We never got to try the seafood al la carte, but heard many good things about it. Staff was friendly and helpful. We got to Snorkel on the beach when the winds changed and the water cleared up a lot. There was many fish to look at right off the beach! We even saw a HUGE (I swear 5 foot long) barracuda!! There were many chairs to choose from down by the pool/beach, but we never had a chance to sit by the Adult pool because people always claimed those chairs and beds with towels early in the morning. I wish the bars had drink menus to look at and see what to order because we didn't know what to get and didn't know what options we even had. The staff had many different activities planned throughout the day. It was very easy and efficient to get a taxi to go into town. The taxi would arrive within 3 minutes. The grounds area / property was well kept clean and beautiful. We loved all the plants and having the jungle and then the short easy walk to the ocean side of it the resort. Overall a great trip and we loved every day we spent there!
My Husband and I came here for 6 nights and 7 days. It was a beautiful property and we enjoyed our room with a balcony over looking the jungle. We loved seeing all the animals around the resort! Buffett food was mediocre, but the Al la carte Olivios was our favorite. We never got to try the seafood al la carte, but heard many good things about it. Staff was friendly and helpful. We got to Snorkel on the beach when the winds changed and the water cleared up a lot. There was many fish to look at right off the beach! We even saw a HUGE (I swear 5 foot long) barracuda!! There were many chairs to choose from down by the pool/beach, but we never had a chance to sit by the Adult pool because people always claimed those chairs and beds with towels early in the morning. I wish the bars had drink menus to look at and see what to order because we didn't know what to get and didn't know what options we even had. The staff had many different activities planned throughout the day. It was very easy and efficient to get a taxi to go into town. The taxi would arrive within 3 minutes. The grounds area / property was well kept clean and beautiful. We loved all the plants and having the jungle and then the short easy walk to the ocean side of it the resort. Overall a great trip and we loved every day we spent there!
4
Amy
12 juin 2023
·
Overall we were disappointed with the resort and our expectations were not high. The quality of the food at the buffets were mediocre at best. We know AI are not known for food and we had that in mind, and still ranked very low. Food at the "seafood" (cannot remember the name) restaurant and in the Royal Level restaurant were good. If you can, it is extremely worth it to upgrade so you can eat at the Royal Level restaurant!! AC in nearly non-existent in the breakfast/dinner buffet area and in the bar/lounge area. The thick vegetation, while pretty, allows for no airflow through the resort so sitting outside the bar/lounge area doesn't provide much relief. I don't want to sit eating breakfast/dinner sweating! Our rooms were "cool", but the humidity levels were astronomical! Our sheets, blankets, clothing were all damp and felt like they came out of the dryer way too soon. Drinks were not good. My margarita tasted like salt water. Hard to find a drink I could finish. The resort was well maintained, and clean. All staff, minus the front desk, were so kind, polite, and friendly! They truly deserve a shout out for a job well done!! Front desk staff was fine, no issues, just not friendly and welcoming. It was easy to get a chair at the main pool by the beach each day. If you came late morning you may not have gotten one with an umbrella, but could find an open one. The mini-fridge in our room was always well stocked each day.
Overall we were disappointed with the resort and our expectations were not high. The quality of the food at the buffets were mediocre at best. We know AI are not known for food and we had that in mind, and still ranked very low. Food at the "seafood" (cannot remember the name) restaurant and in the Royal Level restaurant were good. If you can, it is extremely worth it to upgrade so you can eat at the Royal Level restaurant!! AC in nearly non-existent in the breakfast/dinner buffet area and in the bar/lounge area. The thick vegetation, while pretty, allows for no airflow through the resort so sitting outside the bar/lounge area doesn't provide much relief. I don't want to sit eating breakfast/dinner sweating! Our rooms were "cool", but the humidity levels were astronomical! Our sheets, blankets, clothing were all damp and felt like they came out of the dryer way too soon. Drinks were not good. My margarita tasted like salt water. Hard to find a drink I could finish. The resort was well maintained, and clean. All staff, minus the front desk, were so kind, polite, and friendly! They truly deserve a shout out for a job well done!! Front desk staff was fine, no issues, just not friendly and welcoming. It was easy to get a chair at the main pool by the beach each day. If you came late morning you may not have gotten one with an umbrella, but could find an open one. The mini-fridge in our room was always well stocked each day.
6
Thomas Brad
8 juin 2025
·
A séjourné 7 nuits
Cons: check-in was not welcoming, it was a lecture about rules. Don’t lose your bracelet, towel or electricity card or it will cost you $. You get 3 restaurant reservations for a 7 night stay and they will not seat you without it even if it is empty. (It was suggested to tip the maître d’ $20 by other guests) The claim of 7 restaurants is very misleading. The restaurants are not all open every night. There is a buffet, Mediterranean (Italian), Mexican, seafood, one restaurant is just for royal level and the pizza place only open 9:30 pm to 1:30 am. So you will eat at he buffet a lot! Dress code at restaurants not enforced at all even though you get the lecture about it. Service at the buffet was just not good. It took forever to get coffee in the morning. No A/C at buffet. At lunch it was too hot to eat. Too many more cons to mention. Needless to say, we won’t be back. Pros: room was comfortable. A/C worked well. Housekeeping was great. Cozumel is gorgeous. Resort grounds are very well kept. Random info: cab to town and back $42 for 2 people. Not many top shelf liquors. No app to make reservations, order room service or see activities.
Cons: check-in was not welcoming, it was a lecture about rules. Don’t lose your bracelet, towel or electricity card or it will cost you $. You get 3 restaurant reservations for a 7 night stay and they will not seat you without it even if it is empty. (It was suggested to tip the maître d’ $20 by other guests) The claim of 7 restaurants is very misleading. The restaurants are not all open every night. There is a buffet, Mediterranean (Italian), Mexican, seafood, one restaurant is just for royal level and the pizza place only open 9:30 pm to 1:30 am. So you will eat at he buffet a lot! Dress code at restaurants not enforced at all even though you get the lecture about it. Service at the buffet was just not good. It took forever to get coffee in the morning. No A/C at buffet. At lunch it was too hot to eat. Too many more cons to mention. Needless to say, we won’t be back. Pros: room was comfortable. A/C worked well. Housekeeping was great. Cozumel is gorgeous. Resort grounds are very well kept. Random info: cab to town and back $42 for 2 people. Not many top shelf liquors. No app to make reservations, order room service or see activities.
8
Shanda
29 août 2025
·
A séjourné 5 nuits
Offer more food choices. It was a small selection of food offered several times a week. It got really old after the 3rd night. The Oriental food was the best restaurant and that was the only one with air conditioning which made dining anywhere else very uncomfortable because of the heat and humidity. The cheese on the meat and cheese station was mushy because it was melting because of the heat. Our room had A LOT of small bugs in it. We were told if we had bought into the vacation club we would’ve been upgraded to a room that “ is more better and no bugs”. If you are white, and don’t speak Spanish, learn it because there weren’t many people there that didn’t speak Spanish.
Offer more food choices. It was a small selection of food offered several times a week. It got really old after the 3rd night. The Oriental food was the best restaurant and that was the only one with air conditioning which made dining anywhere else very uncomfortable because of the heat and humidity. The cheese on the meat and cheese station was mushy because it was melting because of the heat. Our room had A LOT of small bugs in it. We were told if we had bought into the vacation club we would’ve been upgraded to a room that “ is more better and no bugs”. If you are white, and don’t speak Spanish, learn it because there weren’t many people there that didn’t speak Spanish.
10
Heather
8 juin 2025
·
A séjourné 5 nuits
I’ll start by saying we chose this hotel because we stayed next door at allegro years ago and loved the area but not the food at that resort. The reviews for food here at Occidental were mixed but my whole group was happy with the food, the buffet was good and the special restaurants were the best I’ve had at any resort. The staff was friendly, we had no problems having plenty of water available to drink. The beach is smaller but nice, we enjoyed the kayaks available for free. The beds were comfortable and the air conditioning worked great. Our snorkel trip and fishing trip picked us right up at the dock, the chef in the Mexican restaurant cooked our fresh caught Mahi Mahi and it was delicious. Overall I would definitely come back here, I think it was everything you could want for the low price.
I’ll start by saying we chose this hotel because we stayed next door at allegro years ago and loved the area but not the food at that resort. The reviews for food here at Occidental were mixed but my whole group was happy with the food, the buffet was good and the special restaurants were the best I’ve had at any resort. The staff was friendly, we had no problems having plenty of water available to drink. The beach is smaller but nice, we enjoyed the kayaks available for free. The beds were comfortable and the air conditioning worked great. Our snorkel trip and fishing trip picked us right up at the dock, the chef in the Mexican restaurant cooked our fresh caught Mahi Mahi and it was delicious. Overall I would definitely come back here, I think it was everything you could want for the low price.
8
Terese
23 oct. 2025
·
A séjourné 3 nuits
Beautiful property and great rooms. Buffet for all meals was average at best. Front desk staff didn't match the high quality of the property and rooms.
Beautiful property and great rooms. Buffet for all meals was average at best. Front desk staff didn't match the high quality of the property and rooms.
2
Tracie
18 avr. 2023
·
A séjourné 7 nuits
DO NOT BOOK here, my fiancé and I both got food poisoning from the buffet on two separate nights. It ruined the rest of our trip. Our trip was in March and they still have not compensated us. Even for the nights that we changed resorts. So many others at the resort also were overcome with food poisoning. Management even admitted that they had someone come over from Cancun to test the food because so many people were getting sick.
DO NOT BOOK here, my fiancé and I both got food poisoning from the buffet on two separate nights. It ruined the rest of our trip. Our trip was in March and they still have not compensated us. Even for the nights that we changed resorts. So many others at the resort also were overcome with food poisoning. Management even admitted that they had someone come over from Cancun to test the food because so many people were getting sick.
2
Carrie
16 oct. 2025
·
A séjourné 5 nuits
Staff communicationed with me via their phone on google translate, food was terrible, raw burgers etc. check in was a disaster it took us over an hour waiting in line.
Staff communicationed with me via their phone on google translate, food was terrible, raw burgers etc. check in was a disaster it took us over an hour waiting in line.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Johanne
29 mars 2026
·
A séjourné 14 nuits
Tous les repas étaient copieux et frais, choix de fruits et légumes variés ! Délicieux! après deux semaines nous étions encore sous le charme et serions bien restés plus longtemps! Nous avons fait de la plongée sous-marine tous les jours à partir de la plage! wow! et l'hôtel était pour moi un gros coup de coeur!!
Tous les repas étaient copieux et frais, choix de fruits et légumes variés ! Délicieux! après deux semaines nous étions encore sous le charme et serions bien restés plus longtemps! Nous avons fait de la plongée sous-marine tous les jours à partir de la plage! wow! et l'hôtel était pour moi un gros coup de coeur!!
10
francisco
6 oct. 2025
·
A séjourné 2 nuits
Bien
Bien
4
William
30 juin 2025
·
A séjourné 7 nuits
Ou
Ou
8
Jean-Luc
17 avr. 2024
·
A séjourné 4 nuits
Hôtel agréable et excentré. Il y a diverses activités et de belles choses à voir en snorkeling. La plage de sable fin a été très appréciée, même s'il est parfois difficile de trouver un coin à l'ombre! Literie confortable, chambre spatieuse et calme. Nous avons apprécié les plongées (merci à Camille d'avoir initié nos enfants à la plongée!), même si l'organisation du Dive Center pourrait être améliorée. La nourriture était parfois de moindre qualité/répétitive. On voit que c'est fait pour plaire à des américains, qui sont en grande majorité (et très bruyants). Le repas du midi avec vue sur la mer est très appréciable! Qualité de service irrégulière
Hôtel agréable et excentré. Il y a diverses activités et de belles choses à voir en snorkeling. La plage de sable fin a été très appréciée, même s'il est parfois difficile de trouver un coin à l'ombre! Literie confortable, chambre spatieuse et calme. Nous avons apprécié les plongées (merci à Camille d'avoir initié nos enfants à la plongée!), même si l'organisation du Dive Center pourrait être améliorée. La nourriture était parfois de moindre qualité/répétitive. On voit que c'est fait pour plaire à des américains, qui sont en grande majorité (et très bruyants). Le repas du midi avec vue sur la mer est très appréciable! Qualité de service irrégulière
8
Nathalie
22 août 2023
·
A séjourné 14 nuits
L’hôtel est bien, manque de restaurant et en plus certains restaurant n’étaient pas toujours ouverts et le buffet manque de variété.
L’hôtel est bien, manque de restaurant et en plus certains restaurant n’étaient pas toujours ouverts et le buffet manque de variété.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 220.43334990234374USD
- 2026-09-19: NO DATA
- 2026-09-20: 220.20861453552246USD
- 2026-09-21: 191.6543032951355USD
- 2026-09-22: 186.4541688217163USD
- 2026-09-23: 190.5527669265747USD
- 2026-09-24: 190.51013382110594USD
- 2026-09-25: 182.31414718551633USD
- 2026-09-26: 174.17537866516113USD
- 2026-09-27: 174.13246507873535USD
- 2026-09-28: 174.17537866516113USD
- 2026-09-29: 174.13246507873535USD
- 2026-09-30: 168.66133341064452USD
- 2026-10-01: 168.7042469970703USD
- 2026-10-02: 168.7042469970703USD
- 2026-10-03: 168.66133341064452USD
- 2026-10-04: 168.7042469970703USD
- 2026-10-05: 168.7042469970703USD
- 2026-10-06: 174.13246507873535USD
- 2026-10-07: 174.17537866516113USD
- 2026-10-08: 174.13246507873535USD
- 2026-10-09: 174.17537866516113USD
- 2026-10-10: 182.31414718551633USD
- 2026-10-11: 190.51013382110594USD
- 2026-10-12: 190.51013382110594USD
- 2026-10-13: 190.55304740753172USD
- 2026-10-14: 196.03133134002684USD
- 2026-10-15: 190.51013382110594USD
- 2026-10-16: 190.55304740753172USD
- 2026-10-17: 182.3713653007507USD
- 2026-10-18: 182.31414718551633USD
- 2026-10-19: 182.31414718551633USD
- 2026-10-20: 174.13246507873535USD
- 2026-10-21: 174.17537866516113USD
- 2026-10-22: 215.09094146347044USD
- 2026-10-23: 215.09094146347044USD
- 2026-10-24: 223.28691056900024USD
- 2026-10-25: 196.03133134002684USD
- 2026-10-26: 215.09094146347044USD
- 2026-10-27: 206.966459941864USD
- 2026-10-28: 196.03133134002684USD
- 2026-10-29: 196.03133134002684USD
- 2026-10-30: 195.98128301925658USD
- 2026-10-31: 215.09094146347044USD
- 2026-11-01: 240.65869147338864USD
- 2026-11-02: 229.05128507766722USD
- 2026-11-03: 229.05128507766722USD
- 2026-11-04: 249.46256799316404USD
- 2026-11-05: 249.37675835037228USD
- 2026-11-06: 249.37675835037228USD
- 2026-11-07: 249.37675835037228USD
- 2026-11-08: 240.7158920585632USD
- 2026-11-09: 249.37675835037228USD
- 2026-11-10: 240.9662037826538USD
- 2026-11-11: 240.65869147338864USD
- 2026-11-12: 240.7158920585632USD
- 2026-11-13: 240.9662037826538USD
- 2026-11-14: 266.9344630691528USD
- 2026-11-15: 258.0089980545044USD
- 2026-11-16: 258.3522892158508USD
- 2026-11-17: 249.46256799316404USD
- 2026-11-18: 257.88236090240474USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Une partie de l’eau est réutilisée grâce à un système de recyclage des eaux usées.
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 08 h 00 à 20 h 00.
- Le prix total affiché pour les séjours du 24 décembre inclut le tarif spécial du repas obligatoire du réveillon de Noël.
- Le prix total affiché pour les séjours du 31 décembre inclut le tarif spécial du repas obligatoire du réveillon du Jour de l'An.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Le Wi-Fi gratuit dans les chambres est limité à 2 appareil(s). Le Wi-Fi gratuit dans les espaces communs est limité à 2 appareil(s).
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Tout départ tardif fait l'objet de frais supplémentaires
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins pour le visage
Club pour enfants
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Organisation d'excursions
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Bingo
Concierge Services
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Plage (à proximité)
Plongée
Planche à voile
Billard
Pêche
Équitation
Aire de jeux
Piscine pour enfants
Piscine extérieure
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Fitness Center (nearby)
Parking
Parking
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit