Hellidon Lakes Hotel

.

Didnt make up room after first night. Gave up on dinner after 2 hour wait

Nice hotel with friendly staff, good parking and a pleasant reception area. Bowling was great fun and reasonably priced, and the lounge bar was a lovely relaxed space. Breakfast was excellent with lots of choice and a beautiful view over the lake and golf course. However, communication around the spa was disappointing. It wasn’t clear at booking that the spa was an additional cost, operated on 2-hour slots only, or that robe hire was an extra £5 per person. I’d emailed in advance to book the spa but was advised to arrange it on arrival, which was difficult as it was Valentine’s weekend. Despite being advertised as having a hot tub, there wasn’t one, and the spa itself was quite small. There were no room service menus in the room and the menu found online was outdated. Our suite was clean but dated with a car park view, and one side of the bed had no plug socket. Dinner was excellent despite limited menu choices. Our key card also stopped working before the 11am checkout time. Overall, a pleasant stay with some great highlights, but clearer information and communication would make a big difference

We stayed in a loft room which was very clean and bed was comfortable. Hotel is located in a very quiet area. The spa facilities is one of the best we have ever been to. But be prepared to pay to use it if your room does not include this. Read the small print. Restaurant staff was wonderful especially during breakfast. We will stay here again . Thank you

Staff and clean room