Marine Parade Hotel by PLI

The building looks derilict from outside, inside the restaurant is closed, bar is closed, no aircon, no staff onsite 8pm till 10am. Our first room absolutely stank of sewerage from the bathroom, and the shower had zero water coming out after the first of us used it. No staff were insite to talk to, and no refund was given for the dreadful smell and lack of shower. We then moved rooms and those issues were not there, but no aircon. It is clear theyve tried hard to decorate the hotel inside, the the person who is there during the day is very pleasant, just unforgivable the conditions the first night. The bathrom had air freshener in it, so they knew it was a problem. My recommendation... don't stay here mid summer, and consider other options carefully first before taking this as an ok last resort.

From start to finish was not an enjoyable experience from the outdated abandoned looking entrance, the old carpets and poor decor this hotel is nothing like it’s led to be from arrival we was handed a scrap bit of paper with our key code for to enter the room from a man who looked lost and didn’t really know what was going on. Rhe site is more like a hostel than a hotel. From entering to leaving I didn’t not see another member of staff and there were no facilities for food or drink whilst on site. I had paid extra for a Seaview room and the view looking away from the hotel was the only impressive thing I can say about my state. Although the bed was clean and tidy, the room wasn’t very clean there was used condom wrappers and rubbish underneath the bed, the back of the door was covered in paint and there was just a complete lack of care when decoration was carried out. The bathroom door wouldn’t close properly being a sliding door. The shower doors also didn’t close properly meaning that when having a shower the floor would collect a lot of water and with only 2 towels provided we had to share a towel to dry and use one to collect water lot prevent slip hazards. The bed was soft and lumpy and really didn’t enjoy my night.

No breakfast although promised

No breakfast available. No extra pillows, no towels provided. Very very basic.

Nice basic hotel, comfortable and clean, excellent location, wifi. Kettle in the room with tea/coffee / biscuits was a bonus. Difficult to find! Small sign on a small frontage, nothing like the picture. Not being able to speak to a human being beforehand meant that I could not find out where to park beforehand.

Hotel felt very unsafe. Reception was terrible as the staff member was never in reception and you had to call a number because he was outside smoking all day. Room we stayed in diabolical, doors to the room wasn’t locking properly and we couldn’t swap rooms until our second night. Our bathroom door was hanging off so we couldn’t shut it properly. The curtain only fit half of the window. The room smelt like damp the whole time we were there. Would not recommend staying here. No bar/ restaurant inside of the hotel.

Floor and bed clean. Shower dirty, holes in wall and door. Curtain pole fell down when pulled, not fixed properly. Broken heater and some sockets broken. Black painted walls, not very uplifting. Good sea-front view. Very old fashioned lift, no safety gate. Reception area very poor.

Not what we expected at all. Looks like a crack house from outside, windows ate all so dirty you cant see out of them. No working lift so had to climb untold number of stairs to get to our room on the 3rd floor. Broken tv left on floor in room. The only thing that was clean was the bedding. No hot water, small handbasin in room that wouldnt drain, then the phonebox sized shower tray filled with stinking water. Have many photis of proof. Not what is represented on the website DO NOT BOOK, THIS PLACE IS JUST AWFUL, SHAMEFULL AND I WOULD BE ASHAMED TO TAKE PEOPLES MONEY TO STAY THERE. Strong smell of urine on our landing, everything filthy. The best thing they can do is ose it, gut it all, and start over. Im beyond words.

The hotel said it had parking included. When we got there there was nowhere to park, we then went in and asked and were given parking permit that was valid on the car parks around the hotel, but you had to find your own spot. We had to.park 8 mins walk from the hotel and walk back in the rain as everywhere was full. They aski wanted 2 quid for it, which isnt "included" in my opinion. It was just a bit unprofessional the whole thing. The staff etc. But it was alright for the price.

Property was facing the beach and our room overlooked the sea. The room was clean and tidy and the beds were comfortable. The communal areas although clean were dated. The staff were very helpful and were able to provide a hotel guest parking permit for parking on the road outside the property for a small charge of £2.20. It was a short walk to the pier and just a little further to the town centre.

The windows did not lock and the room door was on a code which did not seem to be unique to my stay so I did not feel particularly secure as a solo traveller. There was mould in the bathroom and half used shampoo. The TV didn't work either. The view was lovely, though, if that counts?

The kettle had mould in it, not checked regularly

Given the poor reviews I'd read about this hotel I was slightly concerned, however, I had no issues at all! I stayed in Room 4 which is in the rear on the ground floor & did not see or hear anybody else. The room was very small but adequate for 1 night - it was VERY clean & appeared recently refurbished, it had a tv + a table & chair. The bathroom bathroom was small but functional & again spotless!!!! I'd stay again but would request Room 4!!!!

This was my worst and scariest experience. It looked more like a prison than an inn. There is black mold everywhere, and cleaning is terrible.g. We did not stay there even one night, preferring to sleep in the car.

Close to sea ,friendly staff, plenty of tea, coffee etc.. No hot water in shower but was in sink,despite running for over 10 minutes on two occasions.,not very clean on the lower shower tiles.And only supplied small hand towels asked for a larger one but didnt receive it. Noisy ,pub next door and people in and out all night . main door being left open despite keypad. It needs a self closing door. Dirty stained mattress and worst of all two bugs in bed !

We had a good and comfortable stay at this hotel next to the pier. Room was clean and comfortable. Overall great experience

Not what we expected at all. Looks like a crack house from outside, windows ate all so dirty you cant see out of them. No working lift so had to climb untold number of stairs to get to our room on the 3rd floor. Broken tv left on floor in room. The only thing that was clean was the bedding. No hot water, small handbasin in room that wouldnt drain, then the phonebox sized shower tray filled with stinking water. Have many photis of proof. Not what is represented on the website DO NOT BOOK, THIS PLACE IS JUST AWFUL, SHAMEFULL AND I WOULD BE ASHAMED TO TAKE PEOPLES MONEY TO STAY THERE. Strong smell of urine on our landing, everything filthy. The best thing they can do is ose it, gut it all, and start over. Im beyond words.

I stayed in room 25. There was MOULD in my shower which is really dangerous for me personally because 15 years ago I contracted Pnemonia and nearly died from having mould in my house when I'd just moved in, resulting in me spending a week in the Royal Alexandra Children's Hospital in Brighton When I turned the shower on it was freezing cold, took a while to get it hot and then when it was finally hot and I started washing my hair and body the shower unfortunately kept turning off. I tried to get it back on, thankfully after just washing my hair and it would not turn back on, so I think it probably broke. I got out the shower and had to wash my body with the water from the sink, which didn't completely wash off so I just wiped myself clean and dry with a towel. The shower is also tiny, making it extremely hard to move around and as there was no shelf in the shower I had to put my shower gel and shampoo on the floor in the shower which was very complicated with there not being a lot of room to move around. I would stay at this hotel again because it's my regular go to hotel for a short break / night away BUT on this occasion I am very disappointed and would be happy with a refund / compensation if possible please. I didn't complain at the time because I didn't want to cause a problem or moan.

Friendly staff & very clean.

Absolutely disgusting. As soon as we saw the entrance looked like a building site it looked closed down and my heart sank. I went up the stairs and found a small room that said reception. The manager was there gave mexa code for 3rd floor room. The corridor to the small lift filthy walls and door's neglected. Got to our room again filthy. Has to ask for quilt to be changed strained with blood and faeces. Windows rotting .No inside lock felt so unsafe had elderly mother with me felt ashamed ti have brought her here and had to stay as ticket's to a show nearby and too late to get back home by public transport. Hotel's. Com should remove this supposed hotel from there site its more like a filthy hostel

Arrived on a Friday for a 2 night stay, so as it was a weekend I expected some noise from other rooms, and was not surprised when I got woken up at 4.17 on the sat morning by the 2 girls next to us coming back shouting and swearing, this went on till about 5ish. Apart from that it was what I expected for the price I paid, not the best but not the worst either, we just used it basically as somewhere to sleep (when able to).

The windows did not lock and the room door was on a code which did not seem to be unique to my stay so I did not feel particularly secure as a solo traveller. There was mould in the bathroom and half used shampoo. The TV didn't work either. The view was lovely, though, if that counts?

Upon arrival was shocked at how rude all staff were, in all honesty felt very unsafe from the offset and being a solo traveller was concerned, had a terrible night sleep noisy from being next to a pub and windows that wouldn’t shut in the room so couldn’t block out the sounds, also noises from inside the hotel walls extremely thin and party people there, stains also on my pillows

An excellent hotel with amazing views of the sea.

Given the poor reviews I'd read about this hotel I was slightly concerned, however, I had no issues at all! I stayed in Room 4 which is in the rear on the ground floor & did not see or hear anybody else. The room was very small but adequate for 1 night - it was VERY clean & appeared recently refurbished, it had a tv + a table & chair. The bathroom bathroom was small but functional & again spotless!!!! I'd stay again but would request Room 4!!!!

This is the worst hotel I have stayed at recently. 1. No hot water from the shower. 2. Toilet seat was broken. 3. Did not receive room cleaning on daily basis (the booking said clean room on a daily basis) 4. Staff were very in helpful about the shower so I had to contact hotels.com to try and solve the problem. 5. The mattresses is for the bin as it is all soft and has a big ditch in the middle so you are basically sleeping on the base of the bed. I would not recommend staying at this hotel as for the money paid you would expect a good mattress and hot water in the shower.

The room was cold, even with the wall heater on. The fridge was not clean and had some old ice cream inside. The hot water in the shower took a long time to heat up.

Very small room. TV not working. Kettle plug would jot reach power socket. Tiny basin in bathroom. Finished very poor. Will never stay there again.

The only good thing about our room was the view and the bed was comfy, although it was on a slope!! Toilet seat hanging off, decor wasnt great, windows in needs of replacing or fixing!!!.

Property was facing the beach and our room overlooked the sea. The room was clean and tidy and the beds were comfortable. The communal areas although clean were dated. The staff were very helpful and were able to provide a hotel guest parking permit for parking on the road outside the property for a small charge of £2.20. It was a short walk to the pier and just a little further to the town centre.

The building looks derilict from outside, inside the restaurant is closed, bar is closed, no aircon, no staff onsite 8pm till 10am. Our first room absolutely stank of sewerage from the bathroom, and the shower had zero water coming out after the first of us used it. No staff were insite to talk to, and no refund was given for the dreadful smell and lack of shower. We then moved rooms and those issues were not there, but no aircon. It is clear theyve tried hard to decorate the hotel inside, the the person who is there during the day is very pleasant, just unforgivable the conditions the first night. The bathrom had air freshener in it, so they knew it was a problem. My recommendation... don't stay here mid summer, and consider other options carefully first before taking this as an ok last resort.

Amazing customer services, friendly staff and clean environment. Highly recommended.

5 star run hotel. Clean welcoming staff always happy to help. Management have gone over and above to help me with any questions regarding my stay with them. Room is very clean modern and spacious. Good supply of tea etc. Great accessible location. I will definitely book again.

It was a cheap hotel and you get what you pay for. The shower worked well the TV worked and there was WiFi. All good everything else is basic but functional. The staff were quick and efficient at check in.

Honestly really really great place to stay! Very good value for money, such a friendly and kind host to welcome us and even helped carry bags to our room. Ensured we had everything we needed for a fab monday-friday stay. In our room there was tea and coffee facilities, a small table and chairs, a double bed and a single bed and our own toilet and shower room which had little bottles of shampoo and shower gel which was a nice touch. Room was clean and cosy, lovely big windows, a couple of updates/repairs needed in room but nothing that impacted stay. Location is amazing! As someone who really struggles to walk and relies on a walking aid I found this brilliant. Literally a minute from the pier, can see it from the front of the hotel. A little Tesco and other shops very close by. Right on the seafront l, brilliant. Cannot rate this place enough for the price :) thank you

Really nice hotel with polite and helpful staff. Easy walk to the beach and town centre. Very reasonably priced. I will be returning very soon.

Hotel felt very unsafe. Reception was terrible as the staff member was never in reception and you had to call a number because he was outside smoking all day. Room we stayed in diabolical, doors to the room wasn’t locking properly and we couldn’t swap rooms until our second night. Our bathroom door was hanging off so we couldn’t shut it properly. The curtain only fit half of the window. The room smelt like damp the whole time we were there. Would not recommend staying here. No bar/ restaurant inside of the hotel.

Terribly staff service.

Nearly lost half the skin on my back from scalding shower which didn’t work well. The guy at front desk hides behind some door as then he does not appear available no front desk at all weird . Should have stayed at Burlington.

Checked in and was greeted by a very helpful and friendly Adel who kindly gave us a very nice room which is clean and bright and Ruth who rung to ask for feedback. I would give 5 stars for their service but 1 star for the hotel itself for reasons below. Unfortunately, the water stops for quite a while during my showers (up to 3 times on one occasion) which is not nice when covered in shampoo not knowing if it will come on again! It also makes a loud whirling noise like a helicopter outside when in the bedroom. The bed is very soft and there are some not nice smells in the corridors. The reception is unmanned most of the time so expect to wait outside on arrival to be let in or if you need a receptionist. Apart from that, the hotel is well located a few minutes from the pier and 10 minutes walk to the town centre. Overall the hotel needs redecorating inside and out. Hopefully the management will do this soon. The great plus in staying in Eastbourne unlike Brighton and other seaside towns are the free parking everywhere within 5-10 minutes walk to the town centre and pier / seaside.

Handy location

Good value hotel well situated near the pier

We were made welcome on our arrival.The room and ensuite was clean and the beds very comfortable. The location is brilliant being almost opposite the pier and on the seafront. A couple of minor irritations - the door was very rattly (we got used to it) and the windows could not be opened. Slightly more irritating was that we had booked a room with a sea view and although we had a limited view it was not what we had expected. Also, although it did not specifically say there were towels all the website photos showed towels so we didnt bring any!. The propert is clearly being totally renovated and we wish them all the best. Thank you.

The hotel is more a guest house. I think it is being refurbished. The hotel corridors are quite dark and narrow as its an old building. However the room i stayed in was a pleasant surprise. It was clean and relatively quiet. With smart tv and remote controlled lights and fan and a sofa. It was cheap and i will stay there again. Its very conveniently placed just off the beach near the pier. Great for solo travellers.

Had a sea view so watched that which was nice,plenty of food options close by,room was clean,pier a two minute walk away,upgrading hotel,manager. Friendly and helpful.

Peace and quiet,clean,lovely location Thank you

Really nice hotel with polite and helpful staff. Easy walk to the beach and town centre. Very reasonably priced. I will be returning very soon.

Nice basic hotel, comfortable and clean, excellent location, wifi. Kettle in the room with tea/coffee / biscuits was a bonus. Difficult to find! Small sign on a small frontage, nothing like the picture. Not being able to speak to a human being beforehand meant that I could not find out where to park beforehand.

Property was facing the beach and our room overlooked the sea. The room was clean and tidy and the beds were comfortable. The communal areas although clean were dated. The staff were very helpful and were able to provide a hotel guest parking permit for parking on the road outside the property for a small charge of £2.20. It was a short walk to the pier and just a little further to the town centre.

Good value for money on sea front. Free evening parking to 8am on Marine Parade. Impressed with 2 chairs/table & tea/coffee making facilities in double room. Would return.

The building looks derilict from outside, inside the restaurant is closed, bar is closed, no aircon, no staff onsite 8pm till 10am. Our first room absolutely stank of sewerage from the bathroom, and the shower had zero water coming out after the first of us used it. No staff were insite to talk to, and no refund was given for the dreadful smell and lack of shower. We then moved rooms and those issues were not there, but no aircon. It is clear theyve tried hard to decorate the hotel inside, the the person who is there during the day is very pleasant, just unforgivable the conditions the first night. The bathrom had air freshener in it, so they knew it was a problem. My recommendation... don't stay here mid summer, and consider other options carefully first before taking this as an ok last resort.

From start to finish was not an enjoyable experience from the outdated abandoned looking entrance, the old carpets and poor decor this hotel is nothing like it’s led to be from arrival we was handed a scrap bit of paper with our key code for to enter the room from a man who looked lost and didn’t really know what was going on. Rhe site is more like a hostel than a hotel. From entering to leaving I didn’t not see another member of staff and there were no facilities for food or drink whilst on site. I had paid extra for a Seaview room and the view looking away from the hotel was the only impressive thing I can say about my state. Although the bed was clean and tidy, the room wasn’t very clean there was used condom wrappers and rubbish underneath the bed, the back of the door was covered in paint and there was just a complete lack of care when decoration was carried out. The bathroom door wouldn’t close properly being a sliding door. The shower doors also didn’t close properly meaning that when having a shower the floor would collect a lot of water and with only 2 towels provided we had to share a towel to dry and use one to collect water lot prevent slip hazards. The bed was soft and lumpy and really didn’t enjoy my night.

No breakfast although promised

No breakfast available. No extra pillows, no towels provided. Very very basic.

Had a sea view so watched that which was nice,plenty of food options close by,room was clean,pier a two minute walk away,upgrading hotel,manager. Friendly and helpful.

Horrible experience. There are so many things to discuss like No Breakfast, the wallpapers in the room are dark colour. They should be in light colour. The bathroom and the room is very small.Not suitable for Families.

Hotel felt very unsafe. Reception was terrible as the staff member was never in reception and you had to call a number because he was outside smoking all day. Room we stayed in diabolical, doors to the room wasn’t locking properly and we couldn’t swap rooms until our second night. Our bathroom door was hanging off so we couldn’t shut it properly. The curtain only fit half of the window. The room smelt like damp the whole time we were there. Would not recommend staying here. No bar/ restaurant inside of the hotel.

The receptionist Atta was very nice, he offered to help with my buggy countless times up and down the stairs and gave us more milk and sugar when asked. The room was nice for the price you pay per night, to the first look it was clean but i found behind the bed it hadn’t been hoovered. The room came with a fan which was very much needed as it was quite hot in the room and a radiator if needed. There is a little ‘kitchen’ in the lobby which had a toaster and microwave, which was very handy with a baby, and there is a kettle in the bedroom. There was no hot water when i went to go have a shower the first night there but i didn’t say anything because it was quite late, but i’m sure if asked it would have been fixed, but i checked again in the morning and there was hot water then. I would probably come again for the price and location which is just across from the beach.