Royal Mirage Fes Hotel

Schon der Eintritt vermittelt einen leicht düsteren Eindruck, der durch das unfreundliche Personal am Empfang noch verstärkt wird. Das Preis Leistung Verhältnis im Gastronomie Bereich lässt einen nur den Kopf schütteln-ein Bierchen 7 Euro. Das ganze Hotel ist auf Gruppen ausgerichtet, schon spannend zu beobachten, wenn morgens 5 Busse gleichzeitig abreisen. Also nichts für individuell Reisende. Positiv ist die Parkplatz Situation zu bewerten.

Nice madsage at spa. Breakfast was great

Tout est parfait.

Mixed stay overall. Positives first: The room cleaners were excellent. The daytime security guard was professional and welcoming. The lady at breakfast was very kind. Areas for improvement: For a city hosting AFCON, I expected some event awareness (decorations/banners), but there was none. Food options were limited, with several items unavailable. I also experienced unprofessional behavior from front desk staff on two occasions. Additionally, I requested a glass of water at dinner but was billed for a bottle that could not be reversed, despite asking for it to be returned. Recommendation: With Morocco hosting the 2030 World Cup, better staff training and a more guest-focused, international approach would greatly improve the experience. P.S. The Front Desk Manager was pleasant, but guests shouldn’t be asked to leave reviews during their stay.

Ma réservation a été annulé par l’hôtel : arrivé dans la soirée de samedi , j’ai eu la désagréable surprise de m’annoncer que l’hôtel était complet . Ensuite , on m’annonce qu’ils Ont eu un problème informatique. C’est du classique avec ces gens . En fait , 1er arrivé , 1er servi . Maintenant , je dois me battre avec expédia pour me faire rembourser.