Vila Gale Fortaleza

OTIMO HOTEL

Excelente

The public areas are very nice, but the rooms are very old and in disrepair. All of the windows were broken in our room, the air conditioner was rusted, and the control unit was falling off the wall, the sliding door to the patio could not be locked, and it was this way in all of the rooms at the hotel. it took us an hour and a half to check in because we had to wait in line and switch rooms two times. We were told by the maintenance guy that all of the sliding doors did not lock on the patios, but it was a safe area. Upon checking out, they charged us a 10% service fee, when I asked them what it was for they said to cover the cost that they had to pay Expedia! They did not have an iron so we could not iron our clothes. The steamer they had was not available for three days so we went out and wrinkled clothes to have dinner. everything closes early around the hotel which has very limited options in the area. The main beach by downtown is much much better. It is the only hotel in the area and there are several abandoned lots around the property. Lots of glass and broken debris from torn down buildings along the beaches. Be careful walking in the sand, lots of glass bottle caps, and broken pieces of tile. Service in the restaurant is terrible. The managers in the white shirts did absolutely nothing except play on their phones and talk to each other while we were walking around looking for silverware. The lights in the hotel are turned off at night.

too old, require a refreshment

The property staff didn’t speak any English and didn’t try to make any effort and even during check in I had a trouble because I arrived early and they refused to let me use the pool for two hours instead of waiting in the lobby. I send a msg to the management but haven’t heard anything back until now.