The Chelsea Harbour Hotel & Spa London

De lejede vores værelse ud til andre 2 gange, mens vi var der, så virkede vores nøgle ikke, de var meget forvirret personalet, generelt dårlig oplevelse.

Super beliggenhed utrolig sødt personale hele vejen rundt og fantastisk morgenmad:

Everything was lovely & great. However the spa area was very dated & tired. Disappointing compared to everything else

Reception was superb. Aseel was brilliant and so helpful

I arrived into London on an early flight so went straight to the hotel where I was told my room was ready. Then I was told that if I wanted to check-in I would have to pay an additional £55! I went to work and returned at 4pm and check-in was an absolute disaster - I was passed between 3 different receptionists. I eventually got to my room at 4.45pm. Have been using this hotel for almost 20 years and every year the service level declines which is so disappointing!