Name: Extended Stay America Suites - Bristol
Address: 134 Salem Drive, Virginia, United States of America, Bristol City County, US
Price range: $68–$115 per night
Rating: 7.73

What guests think

At Extended Stay America Suites - Bristol, travelers consistently highlight friendly front‑desk service and a convenient hilltop location near restaurants and the interstate, offering straightforward access while sitting a bit away from road noise.

Many reviews report inconsistent cleanliness, including dirty floors, lingering smoke odors in non‑smoking rooms, and housekeeping lapses. Maintenance concerns are also common, such as elevator outages, plumbing leaks or poor drainage, intermittent hot water, and worn fixtures or malfunctioning HVAC and TVs. Breakfast is a very limited grab‑and‑go, the outdoor pool operates on short midday hours, and several guests noted disruptive noise or activity around the parking areas. Overall, expect a basic budget stay where service is kind but conditions vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool is available but has limited hours (often 12–8) and can be crowded; common areas like stairwells and elevators are often dirty or out of order amid ongoing renovations.

Related guest reviews

4

Jessica

Jun 12, 2023

·

Stayed 1 night

We understand the property is been renovated but they need to clean up the mess. Beer cans around the stairways and outside at the sidewalks. No breakfast, unless you count a honey bun and a cup of coffee. Don't recommend it.

4

Mallory

Jul 19, 2025

·

Stayed 1 night

This hotel looked much nicer in the pictures. The pool is only open from 12-8 pm and breakfast is quite limited. That being said, we stopped here just for the night and it was cheap and there are a lot of places to eat in the vicinity.

4

Gary

Mar 27, 2025

·

Stayed 1 night

The ptac unit had a broken knob and couldn’t adjust the heat,and was missing one of two filters. Needless to say it was a cold night in the room! The ceiling was dirty and the bathroom tub was peeling and missing two tiles and needed needed to be re caulked. I was stuck in the elevator twice with my dog who freaked out. This property said they were sorry but didn’t even try to make it right! I would not recommend this hotel at all.

2

Meredith

Apr 21, 2025

·

Stayed 2 nights

The hotel smells of cigarette smoke in the room. The inside of the room is find but outside is gross and the elevator was out of order.

6

Carie

Jul 13, 2025

·

Stayed 1 night

Check in was great, pool was crowded with folks who were not staying here. The attendant Billy had stated he's been having issues with that lately. This threw up red flags because this means locals are "living here". Not always bad but can be. Also, we got to the room and it smelled like it had been shut up for quite some time. We had to spray perfume to get the smell manageable, we walk into the bathroom because we here water and the tub water doesn't then we went to use the tub and it was broken. The beds were super uncomfortable and at 8 am someone started trying to get in our room. The maintenance guy was trying to get in to clean the air conditioner. Check out isn't until 11. No one advised that anyone would be coming in to our room. I called down to the desk and Claudia argued with me. We WILL NOT be staying here again.

10

John

Jul 16, 2025

·

Stayed 1 night

We arrived at 8:15 at night when the pool closed at 8:00 - so no swimming, but Billy went above and beyond to make us feel better. There was no coffeemaker (you have to ask) but he delivered one along with Coffee, filters, cream and sugar to our room. We were then given a late checkout so we could use the pool that opened at Moon. Great experience.

10

Jennifer

Jul 22, 2023

·

Stayed 2 nights

Newly remodeled and still in the process of being remodel. No noise very quiet workers. Putting in a new workout gym. Pool is clean 12 pm to 8pm.

4

Elise

Aug 3, 2025

·

Stayed 2 nights

The outside staircase was filthy and some of the cement stairs were damaged. Not even sure they were safe. Rooms were not clean and it was extremely overpriced due to an event.

8

Mary Jo

Jul 21, 2025

·

Stayed 1 night

Stayed two separate times on our road trip. Rooms are average but clean and didn’t like the plastic on the beds as my sheet kept coming off. Good AC. Nice kitchen area with microwave and fridge. Quite a bit of trash out side rooms. The view was wonderful! We sat on the deck in the evening and was peaceful and beautiful! Would stay again. Nice pool area that was actually open!

10

Pam

Jun 2, 2024

·

Stayed 1 night

The beds were super comfortable, the staff was friendly and helpful, the pool was clean.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: numerous guests cite dirty floors, strong smoke odors in non‑smoking rooms, hair or stains on linens and tubs, trash left under beds, and occasional bugs or mold. Some guests received clean rooms, but experiences vary widely.

Related guest reviews

4

Chris

Oct 6, 2024

·

Stayed 1 night

Based on other reviews, we booked at this hotel. Upon arrival, things seemed good, however, that soon changed. Hotel stairwells were very dirty. The room looked ok at first glance, but the floor was dirty, one of the beds made a loud noise, the bathroom needed serious maintenance (the toilet wouldn’t flush and would overflow, the tub faucet ran water continually, the drain was crusted over, and the molding on the outside of the tub has separated). The only bathroom amenities were one bar of soap, a single-use shampoo and a blow dryer. I would not recommend this location.

4

Rebecca

Sep 2, 2024

·

Stayed 1 night

Our floors were filthy, the bathtub still had hair in it. Our towels were dirty.

4

tracy

Jun 23, 2025

·

Stayed 1 night

rooms were very dirty, smelly, dirty sheets, bugs

10

brenda

Aug 22, 2025

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Stayed 1 night

The floors were filthy. Our feet are covered in dirt. When I checked out and told the front desk clerk she tried making excuses. Needs a good sweeping and mopping between each guest. The windows are dirty. Very spotted from not being washed in a long time. Inside and out. Shelves were dusty to the point it looked like dust bunnies falling to the floor. We were not at all impressed. Thank goodness the bed was clean and gave us a decent night sleep after driving almost 800 miles in a day. We would not recommend this hotel.

4

Erica

Sep 23, 2024

·

Stayed 2 nights

During first night we had mold all over the bathroom ceiling, water ran all night in the tub. The floors were so dirty to walk on.

4

Abbey

Sep 15, 2024

·

Stayed 1 night

I was in a first floor 2-bed room for 1 night. Everything in the room was dingy looking or poorly painted over. Spiderwebs and sand in corners, floor dirty when wiped, ALL the towels had an unacceptable amount of hair or other things attached. I used a clean shirt for a towel... Curtains didn't go all the way to below the window on one side. I removed a cricket from the room. Noise travels. Bed was clean and locks were secure or else I would not have stayed. Staff was nice. Pay the extra $30 to stay somewhere else.

2

Sarith

Aug 26, 2025

·

Stayed 1 night

Cigarette smoke smell in room, weed, clogged toilet

4

Elvin S

Sep 23, 2025

·

Stayed 1 night

Floors hadn’t been mopped and were dirty. Television would only get 1 channel.

2

Mark

Sep 14, 2025

·

Stayed 3 nights

The pictures online of the property is far from the truth. The entire property was dirty, found dirty cloths from someone else on our room. We left the hotel on Friday and found a new hotel. I lost money on 3 rooms but we could not stay there. My guess is hotels.com does not care.

2

Kavina

Aug 25, 2025

·

Stayed 2 nights

I’ve travelled consistently over the past two years, this is the most disgusting hotel I’ve ever been to. As soon as I opened my door to my non-smoking room, I couldn’t immediately smell cigarettes. The entire room smell like someone lives in there for six months straight and smoke five packs of cigarettes a day. The room was dirty. The tub had brown water in it so I can tell no one clean the bathroom before I got there. There were three roaches. The TV was super little. It was not worth the money if I could sue this company for how disgusting this room was I would they need to close entire building down and rebuild it remodel it. I felt so uncomfortable in the sad part is when I went to look for other hotels in the area they all were very similar. I would highly not recommend staying here unless it is your only option and even with that you need to sleep with your coat on.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are studio‑style with kitchenettes and full‑size fridges, generally spacious but dated, with variable maintenance (occasional HVAC, plumbing, or TV issues). Comfort is mixed, with some praising beds while others report noise from neighbors or the parking lot.

Related guest reviews

6

Catherine

Jun 3, 2025

·

Stayed 1 night

The place was obviously old. The front desk people acted like they didn’t want to be there. The bed was hard as a rock. The building is on a hill so security is decent and it was quiet. The volume up button on the tv remote didn’t work, and neither did the elevator. Luckily I was only on the 3rd floor. It was clean but just definitely an old rundown building. I wouldn’t come back

6

Vanessa

Mar 21, 2025

·

Stayed 1 night

I liked the room, because it had it's own kitchen, which was awesome. The rooms was clean and comfortable. The hotel needs updating (painting, carpet, new comforters and furniture) the elevator the stairs and where the ice machines needs attention. Please update the hotel with attention in cleaning and painting.

6

Lora

Jan 12, 2025

·

Stayed 1 night

The room smells terrible (unk smell). Additionally, the walls are so thin we could hear loud arguing next door (rude people) and smoke came through the adjoining room door. (Other guest ignoring No Smoking laws.) The bed’s not bad and other than smell the room seems clean. Take air freshener or opt for a more expensive place. Bad experience. Will not return.

6

James

Dec 4, 2024

·

Stayed 1 night

I wish the room just felt a little cleaner. Some trash was under the bed and the floor didn't feel very clean. Bed had a noisy mattress protector on it. Overall, a peaceful night's sleep, great water pressure, and no excessive outside noise. A Cracker Barrel is a short drive away.

10

Beverly

Aug 3, 2024

·

Stayed 3 nights

This renovated hotel has hardwood floors and small kitchens in each room, making it a convenient option for longer stays. It’s economical and no-frills, but the beds are comfortable, the shower great, and the outdoor pool is a nice touch. The front desk person was awesome and really seemed to care that I had what I needed. Plates, a toaster, and pots and pans can be borrowed if you want to fully use the kitchen. But there’s a good selection of restaurants nearby, too.

8

Malika

Sep 26, 2025

·

Stayed 1 night

Overall quiet, there’s plenty of food spots around.

10

Donald

Oct 22, 2025

·

Stayed 1 night

Good location and room spacious with apartment size fridge and stove!

4

Dan

May 15, 2024

·

Stayed 1 night

Bathroom in bad need of remodel. TV did not work. The room i was given was in desperate need of modernization. It was OLD and showed it.

6

James

Aug 24, 2023

·

Stayed 1 night

had mini kitchen in room. property is located on top of hill

8

Mary Jo

Jul 21, 2025

·

Stayed 1 night

Stayed two separate times on our road trip. Rooms are average but clean and didn’t like the plastic on the beds as my sheet kept coming off. Good AC. Nice kitchen area with microwave and fridge. Quite a bit of trash out side rooms. The view was wonderful! We sat on the deck in the evening and was peaceful and beautiful! Would stay again. Nice pool area that was actually open!

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Service

Service is frequently praised as friendly and helpful, with several shout‑outs to front‑desk staff assisting with check‑ins and requests. Some guests, however, reported inconsistent responsiveness or poor customer service, including late or absent staff and unresolved issues.

Related guest reviews

10

Isaac

Jul 14, 2025

·

Stayed 1 night

Billy was great! Helped us out a lot with our stay here.

10

Mark

Aug 6, 2025

·

Stayed 1 night

Claudia was outstanding! Truly the definition of customer service. I will only stay here when visiting Bristol in the future. Thank you so much, Claudia!

2

Jeffrey

Nov 24, 2024

·

Stayed 1 night

Called this property at approximately midnight to ensure that I could get a room. Telling them I would be coming in late around 2:30 a.m. upon arrival they would not book me in my room and told me I missed the cutoff time. So I was left stuck out sleeping in the car

8

Laura Lynn

Aug 31, 2025

·

Stayed 1 night

I had a great stay at the hotel. Sandra and April were very helpful and friendly.

2

Kevin

Jan 22, 2025

·

Stayed 1 night

Desk Clerks are RUDE & HATEFUL... I had a package delivered to office, someone stole the package so I never received my items... Caters to DRUG DEALERS, FELONS & OTHER ILLEGAL ACTIVITY. IF U COMPLAIN THEY MAKE U LEAVE AND KEEP YOUR DEPOSIT. THE ROOMS ARE EVEN WORSE THEN DESK CLERKS ...

2

Ramona

Apr 13, 2024

·

Stayed 1 night

Only stay here if it’s your last resort. Which it was for us. We got there around 9:30 at night and nobody was at the check in desk for almost 30 minutes. When we got to the room it smelled like an ashtray. The bathtub, I wouldn’t even go near. Let’s just say I slept a few hours and got back on the road.

10

John

Jul 16, 2025

·

Stayed 1 night

We arrived at 8:15 at night when the pool closed at 8:00 - so no swimming, but Billy went above and beyond to make us feel better. There was no coffeemaker (you have to ask) but he delivered one along with Coffee, filters, cream and sugar to our room. We were then given a late checkout so we could use the pool that opened at Moon. Great experience.

10

Joseph

Nov 6, 2025

·

Stayed 3 nights

Excellent staff

10

Judith

Sep 23, 2024

·

Stayed 1 night

Staff was very friendly. They let us check in early so that we could get to the race in a timely manner. Property was also very clean.

10

William

Feb 18, 2025

·

Stayed 1 night

The front desk was amazing!

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AI-generated summary based on recent guest reviews

Location

Conveniently located near the interstate, shopping, and dining, with a hilltop setting that reduces road noise. Some reviews note loitering or parking‑lot noise that can affect the sense of comfort.

Related guest reviews

10

Alyssa Beth

Sep 29, 2025

·

Stayed 1 night

Great shopping area. Clean. Nice staff

10

Melissa

Dec 1, 2024

·

Stayed 1 night

On top of a hill. Out of the way.

10

Linda

Apr 12, 2024

·

Stayed 1 night

Right off interstate, plenty of restaurants and shopping in the area

8

Malika

Sep 26, 2025

·

Stayed 1 night

Overall quiet, there’s plenty of food spots around.

8

Michele

Jun 15, 2025

·

Stayed 1 night

This place was very convenient for a stop on our trip

10

Dabian

Nov 25, 2024

·

Stayed 1 night

It's close to everything on exit 7....

8

William

Apr 9, 2025

·

Stayed 1 night

Many people hanging out in the parking lot. Vehicles idling with radio playing loudly.

6

Isaiah

Nov 21, 2024

·

Stayed 5 nights

Seemed to have a lot of sketchy people living/ partying there… cats living in cars in the parking lot, liquor cans laying out in the parking lot.

10

Anglia

Oct 11, 2023

·

Stayed 2 nights

Our experience at this hotel was good. The grounds and room was very clean. No road traffic at all as it sits on top of a hill. We were in town for Country Thunder. It was only 13 miles from the motor speedway which was convenient. The exit this hotel sits off of has tons of places to eat which is a plus.

10

David

Nov 1, 2024

·

Stayed 1 night

Convenient to restaurants, interstate, shopping.....the room was clean, quiet and comfortable......and inexpensive! What more could you ask for?

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Dining

Breakfast is very limited grab‑and‑go (typically coffee with packaged muffins or bars), sometimes without seating or consistent availability. Many guests opt to eat at nearby restaurants.

Related guest reviews

4

Mallory

Jul 19, 2025

·

Stayed 1 night

This hotel looked much nicer in the pictures. The pool is only open from 12-8 pm and breakfast is quite limited. That being said, we stopped here just for the night and it was cheap and there are a lot of places to eat in the vicinity.

8

Patti

May 9, 2023

·

Stayed 3 nights

The hotel is advertised that they have free breakfast. The reviews are correct it is only available on weekend and even then I would not call it breakfast. It was limited to what I would call light snacks. Should not be advertised as breakfast.

4

Lise

May 27, 2025

·

Stayed 1 night

The breakfast is only coffee and donuts

10

Judith A

Oct 17, 2025

·

Stayed 1 night

The bed was comfortable, everything was nice and clean. There's no ice machine and no coffee service in ur room. It was just a one night stop over on a trip to Tennessee. Staff was very nice and gave us a free room upgrade. Would stay there again in the same circumstances. Its a basic room. All i needed was a clean bed and shower. Not too juch selection for breakfast. Muffins and breakfast bars, coffee, tea, hot chocolate packets. No place to sit. It price was good.

8

Lisa

Mar 7, 2025

·

Stayed 1 night

Bed could be better, but overall very comfortable. Good heat/air , pillows, shower/ hot water. Nice tv. Clean and quiet. Really not much much of a breakfast. Coffee/ hot chocolate, small muffin , granola bar. No juice or fruit.

8

marjorie

Jun 9, 2025

·

Stayed 1 night

Room was clean and organized, only 1 waste basket there. Service was excellent, breakfast was a bit lacking and nothing cold to drink. Vending machine charged me $5 for a coke. Only an overnight trip at least, so not bad for that.

10

Robert

Sep 5, 2023

·

Stayed 1 night

Our room was great! It was clean and comfortable! The only downside is that the “free breakfast” was a granola bar!

6

Trevor

Jul 16, 2024

·

Stayed 1 night

The place was basic and fairly comfortable. The so called breakfast is not a breakfast. It's a grab a muffin and a coffee and leave. No sitting area and not much choice.

8

Jeffrey

Jul 4, 2025

·

Stayed 1 night

Grab and go breakfast not as advertised with/ breakfast

4

Thomas D

Apr 23, 2023

·

Stayed 1 night

Ok clean, but nothing to hold to in shower. No anti slip mat in shower cheap tissues. Horrible breakfast selections with NO CHAIRS OR TABLES TO SIT DOWN AND EAT! Renovations could be so much better if a little more money spent.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$56
February	$58
March	$58
April	$67
May	$58
June	$61
July	$58
August	$75
September	$80
October	$56
November	$58
December	$55

Su	Mo	Tu	We	Th	Fr	Sa
				1 $68	2 $115	3 $115
4 $68	5 $68	6 $68	7 $68	8 $68	9 $77	10 $77
11 $68	12 $68	13 $68	14 $68	15 $68	16 $77	17 $77
18 $77	19 $77	20 $77	21 $77	22 $78	23 $79	24 $79
25 $81	26 $78	27 $80	28 $80	29 $78	30 $77	31 $80

Extended Stay America Suites - Bristol

Prices for Extended Stay America Suites - Bristol

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed

Studio, 1 King Bed, Accessible

Studio, 2 Double Beds

Guest reviews of Extended Stay America Suites - Bristol

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Bristol

Considering this hotel for your trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $85	22 $68	23 $68	24 $68	25 $81	26 $82
27 $68	28 $68	29 $68	30 $68