Name: Novotel London Waterloo
Address: 113 Lambeth Rd, Londres, Agglomération de Londres (comté), GB
Price range: 154 $US–462 $US per night
Rating: 8.18

Ce qu'en disent des voyageurs

Au Novotel London Waterloo, les voyageurs apprécient l'emplacement idéal pour se promener près des attractions de Westminster et le personnel généralement aimable et serviable, tout en notant des chambres propres et souvent calmes. Les points faibles récurrents incluent des parties vieillissantes, des problèmes d'entretien comme des drains lents, et un rapport qualité-prix mitigé pour les repas.

De nombreuses familles le trouvent pratique, avec des attentions pour les familles et certaines chambres spacieuses, bien que d'autres signalent des chambres petites et des configurations de salles de bains qui réduisent l'intimité. Le petit-déjeuner est souvent salué, mais le restaurant peut sembler cher ou limité et peut fermer tôt, avec des files d'attente aux heures de pointe du petit-déjeuner. Le service est généralement aimable et serviable, mais certains clients ont rencontré des enregistrements lents ou des politiques rigides concernant les remboursements. Dans l'ensemble, attendez-vous à une base pratique avec quelques compromis.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le bar-restaurant sur place et le parking souterrain sont fréquemment mentionnés ; les familles évoquent également un espace de jeux pour enfants. Quelques commentaires signalent des pannes d'ascenseur et de légères rénovations ou des usures du garage.

Avis de voyageur à ce sujet

8

Gabriela Giuliana Capurro

24 mai 2024

·

A séjourné 8 nuits

A bit run down but overall good. The kids play area was disappointing. Breakfast was OK. The room was clean. Most of the staff were very polite. It was fine.

6

Clay

27 juil. 2023

·

A séjourné 1 nuit

Would have been nice to not be put on a floor that is under renovation with literally wet concrete that we had to step onto to get to our room. This was the most expensive room we got in Europe at over $500 US so very disappointed. I will say the location was very good to walk to things and the staff was very helpful

10

Sabrina Emilia

2 mai 2023

·

A séjourné 3 nuits

The area was fantastic. Within 5 minutes we were in Westminster, and within 15-20 we were downtown. The bed was comfy, everything was clean, and the staff was super friendly.

10

Zoe

27 déc. 2024

·

A séjourné 3 nuits

Stayed here with the kids over Christmas and we had a lovely time. Facilities were clean and everything worked perfectly including the shower, fridge and chrome cast on the TV which made our stay much more comfortable than we’ve been at some other well known hotels. Room service was completed daily. Parking was easy to pre-book, plus it’s secured underground. The location was really good as the kids and I took frequent short walks and getting into the main tourist areas of central London was just two or three bus stops away. The whole experience was just stress free and the staff were always friendly and helpful. We would definitely return to this hotel the next time we visit London.

8

Ian

23 oct. 2023

·

A séjourné 2 nuits

Nice property, lift being out of action created annoyance with long waits and walking past dirty trays left outside of doors was a little annoying. Watching a member of staff pour wine back in to a bottle from a glass as they had measured a large and not a small was a little worrying. Other than that it was very nice.

8

Robin

5 août 2023

·

A séjourné 4 nuits

Great location - friendly staff - parking garage was a bit dirty and old but easy to find and use if you visit London by car.

10

Simon

4 janv. 2025

·

A séjourné 1 nuit

Good location convenient underground parking onsite

4

Omar

27 oct. 2023

·

A séjourné 2 nuits

Bed mattress too hard. One elevator not working so only one elevator working, horrible experience. Front desk agent offered and mentioned free breakfast included, confirmed twice and later they charged it. That stealing money. I escalated to supervisor and no action.

10

Shane

7 août 2024

·

A séjourné 2 nuits

Nice rooms with great bathrooms. Bar and restaurant on main level and located near all the big attractions

4

Susanne

20 nov. 2023

·

A séjourné 1 nuit

No 24 hr food, drink or room service

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Propreté

De nombreux clients décrivent l'hôtel comme propre, mais les commentaires sont incohérents. Les problèmes récurrents incluent des moquettes tachées ou usées, de la moisissure ou de la saleté dans les salles de bains liée au drainage, et des oublis occasionnels de produits de toilette ou de l'entretien des toilettes publiques.

Avis de voyageur à ce sujet

2

Sujikaran

4 juin 2024

·

A séjourné 3 nuits

Moldy showers and very unsanitary. Requested it to be cleaned but nothing was done about it

10

James

5 août 2025

·

A séjourné 1 nuit

This hotel was exceptional. Very clean. Staff was friendly and professional. Location of this hotel is very convenient. It is very close (walkable) to many London sites but not in the busy tourist areas. Highly recommend.

10

Diane

4 juin 2024

·

A séjourné 1 nuit

Very clean, spacious room, comfortable beds, and a fridge!!!! Luggage storage was a huge bonus too. Great location

8

Daisy

5 avr. 2023

·

A séjourné 5 nuits

I personally would not consider this a 4 star hotel. The room had stained carpet and was just okay. It definitely needs to be upgraded. In my opinion it reflects more of a 3 star hotel.

4

Sudhir

10 avr. 2023

·

A séjourné 3 nuits

The carpet rugs both inside and outside the rooms are dirty. The carpet inside our room was smelly and with stains. The cleaning staff do a terrible staff because there were dark stains on the faucet and never got corrected even after two days. Overall I believe this place is run like a 2-star hotel. My allergies got worse inhaling dirty allergens.

6

Matthias

21 mai 2024

·

A séjourné 3 nuits

The location of the hotel is good. Breakfast is average, sometimes with waiting times until a table becomes available. Our room wasn't particularly good. Window with a view of a house wall, carpet dirty, the toilet was blocked twice in 3 days. Luckily we were only here to sleep. I wouldn't choose this hotel a second time.

8

Emily

2 mars 2025

·

A séjourné 1 nuit

It was a comfortable stay and the breakfast staff were very friendly. However check in was very poor and took a very long time. We were also given the wrong floor number. Having checked in online as instructed to do so, I was hoping for a quicker check in process. Perhaps it was a lack of staff? The lady did seem stressed. The shower wasn’t particularly clean either.

4

Daissel

25 juin 2023

·

A séjourné 2 nuits

The hotel hallway was not in condition it has water damage and the wallpaper was falling or damaged. Looks run down. In addition they never refilled the shower gel or other bathroom products.

6

Megan

1 avr. 2023

·

A séjourné 2 nuits

The rooms are a bit dated. You could see someones hand prints on the wall mold in the shower.

10

Moira

8 juin 2025

·

A séjourné 2 nuits

Excellent location, friendly staff and super clean everywhere.

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Chambres

Les chambres varient de spacieuses à compactes ; beaucoup sont calmes avec des lits confortables et quelques vues, mais plusieurs notent un décor démodé et des configurations de salles de bains peu conventionnelles (verre transparent ou toilettes et lavabo séparés) qui réduisent l'intimité.

Avis de voyageur à ce sujet

6

Bryan

16 juin 2023

·

A séjourné 5 nuits

Not bad, as compared to the bigger hotels on the other side of the river. Hotel in dire need of updates and/or renovation. Rooms very worn. Separated toilet from shower room makes no sense.

8

Stephen

20 juil. 2025

·

A séjourné 4 nuits

Good location, booked a room with 2 beds, came with 1 bed and 1 small couch that converts to a bed. Know that the shower is glass that can be seen right through from room, also the sink is directly in the main room. Fortunately the manager upgraded me to a room with normal bathroom. Thanks! Restaurant is dark and not always open.

10

Zoe

27 déc. 2024

·

A séjourné 3 nuits

Stayed here with the kids over Christmas and we had a lovely time. Facilities were clean and everything worked perfectly including the shower, fridge and chrome cast on the TV which made our stay much more comfortable than we’ve been at some other well known hotels. Room service was completed daily. Parking was easy to pre-book, plus it’s secured underground. The location was really good as the kids and I took frequent short walks and getting into the main tourist areas of central London was just two or three bus stops away. The whole experience was just stress free and the staff were always friendly and helpful. We would definitely return to this hotel the next time we visit London.

8

Alain

22 janv. 2025

·

A séjourné 3 nuits

The only issue was the bathroom configuration: there is no separate bathroom. Both shower and toilet are in the bedroom and sink too. As a result, the toilet has no proper door, it has a thin mirror in its stead which is not acoustically designed to give any privacy. The shower is also very intrusive. Surrounded by see-through (both ways) mirrors all the way around, you literally have no privacy from anyone else in the room whilst showering as you can be seen from any angle in the bedroom. Unless you shower in complete darkness, which you might end up doing if the other person is still sleeping and you don’t want to flood the bedroom and bathroom with light. For us it was not a major issue but it would definitely make us think twice about booking there again.

8

Amanda

27 mars 2025

·

A séjourné 2 nuits

Overall this hotel is ok (good), not great, the rooms are small, but pretty clean.

10

Robert

22 mars 2023

·

A séjourné 3 nuits

Excellent location. Walking distance from most of the major attractions. Room on the small side, but clean.

8

Muhammad

16 juil. 2024

·

A séjourné 3 nuits

The rooms are very small and the sink is in the middle of the room and very shallow when you wash your hands To the point your handS Touch the bottom of the sink every time you wash your hand

8

Lisa

31 août 2025

·

A séjourné 3 nuits

Pretty good location but the neighborhood is a bit sketchy, especially at night. The restaurant is pricey and the food is just okay. The beds were comfortable though and the bathrooms were good. Lots of clean towels. Air conditioning was really good as well.

8

Chau

26 juin 2024

·

A séjourné 3 nuits

The hotel is very quiet.

10

Brett

14 sept. 2025

·

A séjourné 1 nuit

Very spacious room especially for central London. 3 adults 1 queen size bed and a double sofa bed which was comfortable. Very clean and in good condition

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Service

Le service est largement salué comme aimable et serviable, y compris l'aide aux familles et aux personnes handicapées. Certains signalent un enregistrement lent ou inflexible, un manque de courtoisie ou des malentendus occasionnels, et une mauvaise gestion des demandes de remboursement.

Avis de voyageur à ce sujet

10

Geeta

31 juil. 2025

·

A séjourné 1 nuit

Great hotel, friendly staff.

10

Mara Margaret

2 sept. 2025

·

A séjourné 3 nuits

The hotel was very accommodating to the needs of me and my father since we are both disabled.

10

Smriti

26 mai 2025

·

A séjourné 2 nuits

Great hospitality and friendly service. Staff are the best. Good breakfast

8

Emily

2 mars 2025

·

A séjourné 1 nuit

It was a comfortable stay and the breakfast staff were very friendly. However check in was very poor and took a very long time. We were also given the wrong floor number. Having checked in online as instructed to do so, I was hoping for a quicker check in process. Perhaps it was a lack of staff? The lady did seem stressed. The shower wasn’t particularly clean either.

2

Idelvys

29 mars 2025

·

A séjourné 2 nuits

Unfortunately, I was unable to visit the Novotel London Waterloo due to an unforeseen fire at the airport that prevented me from flying. Despite the situation being entirely out of my control, the hotel handled it poorly and showed no understanding or flexibility. They refused to issue a refund, disregarding the exceptional circumstances. Based on this disappointing experience, I would rate the hotel zero stars. If you're planning a trip to London, I strongly recommend considering other accommodations.

6

Xia

22 juin 2025

·

A séjourné 5 nuits

Great location but no the friendliest staffs.

10

Michele

28 juil. 2025

·

A séjourné 5 nuits

Firat time out of Canada and we felt at home. Super friendly staff and just an amzing experience. My next trip i would stay there again in a heart beat.only downfall was everything was card and it ended up costing me more for.meals but thats not Novotels fault. Best experience. Will miss the staff. Wish i had gitten back early enough to say goodbye to the staff vecause they were just amazing.

2

Ashley

28 mars 2025

·

A séjourné 3 nuits

Very disappointed in this hotel, as we were not able to travel to London because Heathrow Airport closed and our flight was redirected. They would offer any solution to accommodate this incident that was completely out of our control. They would not refund or issue a credit. Will not be staying here when we are able to get to London.

10

Pamela Joan

20 sept. 2023

·

A séjourné 4 nuits

The staff of the Novotel London Waterloo are amazing. They provided such excellent service when one of the members of our group was not feeling well. Those extra caring touches meant a lot during a somewhat stressful time. Great location as well. Would certainly stay here again.

6

Chloe

29 janv. 2024

·

A séjourné 3 nuits

During check in it wasn't explained that the card needed to be put in the wall for the lights to come on. So after a long day and it was dark we had to wait for someone to come show us. When they did it took 10 mins or more for them to catch on. £21 for a breakfast was extortionate. When ordering a coffee on a separate morning the staff member wasn't friendly at all. Finally when I tried to check out the woman at the counter ignored me and took someone else when I was clearly waiting. Then the taxi ordered wasn't big enough despite knowing we had many suitcases and not from the country.

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Emplacement

Facilement accessible à pied depuis Westminster, Big Ben et le London Eye, avec des bus à proximité et le métro généralement à 10 à 15 minutes. Plusieurs personnes notent un quartier plus calme avec moins de choix de restauration, et certains mentionnent qu'il peut sembler peu sûr la nuit.

Avis de voyageur à ce sujet

10

Fay T

16 juin 2025

·

A séjourné 4 nuits

Located in an easily accessible part of London. Close to the underground for transport.

10

ANA

11 oct. 2025

·

A séjourné 3 nuits

good central location. near many transport options or walking

10

Rory

10 sept. 2023

·

A séjourné 2 nuits

Quiet and reasonably accessible although not really as close to Waterloo Station as the name would would suggest. Otherwise a very pleasant stay.

10

Kirsty

16 avr. 2025

·

A séjourné 2 nuits

Nice hotel in a convenient location. Short walk to the underground and was relatively quiet for a city break.

10

MARIA FERNANDA MORENO

16 août 2025

·

A séjourné 6 nuits

So close to the Big Ben

8

Kunali

14 août 2025

·

A séjourné 4 nuits

The property was in great area but nearest tube station was 10 minutes away so be ready to walk if planning to use local transportation

8

Lisa

31 août 2025

·

A séjourné 3 nuits

Pretty good location but the neighborhood is a bit sketchy, especially at night. The restaurant is pricey and the food is just okay. The beds were comfortable though and the bathrooms were good. Lots of clean towels. Air conditioning was really good as well.

8

Aimee S

26 juil. 2024

·

A séjourné 6 nuits

Great location! Easy access to transportation and walking to major areas of London!

8

Bright

26 juil. 2025

·

A séjourné 5 nuits

Nice property just next door to Lambeth Palace, the historic home of Britain's preeminent clergy. Walking distance to central London sights such as the Eye. Even closer are cute streets with affordable and tasty dining and some shopping options.

8

Thomas

11 août 2024

·

A séjourné 5 nuits

It was nice to go on foot to Westminster, Big Ben and Tate Britain.. The night view on Westminster Palace and Big Ben is marvellous! Easy access to busses (2 minutes) and Unterground (15 minutes).

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Repas

Le petit-déjeuner est souvent qualifié de bon à excellent avec une variété décente. Le restaurant sur place suscite des commentaires mitigés : plusieurs l'ont trouvé cher, limité ou fermant tôt, et les places assises pour le petit-déjeuner peuvent être bondées aux heures de pointe ; les options à proximité peuvent sembler rares pour certains.

Avis de voyageur à ce sujet

8

Stephen

20 juil. 2025

·

A séjourné 4 nuits

Good location, booked a room with 2 beds, came with 1 bed and 1 small couch that converts to a bed. Know that the shower is glass that can be seen right through from room, also the sink is directly in the main room. Fortunately the manager upgraded me to a room with normal bathroom. Thanks! Restaurant is dark and not always open.

8

Susan

27 avr. 2024

·

A séjourné 4 nuits

Location is perfect for sightseeing catching a bus. The hotel seemed to beunderstaffed, but friendly. The bar and restaurant close too early in the evening. The rooms are clean. The morning guest breakfast is pricey and crowded and again, closes early.. so get up early if you plan on eating.

10

Ines

21 déc. 2024

·

A séjourné 3 nuits

Great location, wonderful service and amazing breakfast including a range of vegan and gluten free options!

6

Alejandra

10 mars 2025

·

A séjourné 4 nuits

Location was great. Nice staff and clean property. Rooms could have better ventilation and better design and functionality . Electrical outlets are insufficient and there aren’t enough places to hang towels or leave things. For a small room finding functionality to maximize space is key. Restaurant food is good and the breakfast buffet is convenient.

8

Deborah

4 avr. 2024

·

A séjourné 5 nuits

We loved our stay at this hotel. We had never been to London and didn’t know what to expect, but we were pleasantly surprised. The front desk staff is SUPERB! Very kind and helpful. No concierge, but they are willing to help. Location is nice. A bus stop is right outside. There is also a convenience store within a 5 minute walk. Now for the down side - the restaurant is not good. At all. Eat somewhere else if you can. Bring food for breakfast. There aren’t any options near the hotel. And - the temperature in our room - we could not get it cool enough. There seems to be a lock that does not permit you to cool the room down below a certain temperature.

8

Lisa

31 août 2025

·

A séjourné 3 nuits

Pretty good location but the neighborhood is a bit sketchy, especially at night. The restaurant is pricey and the food is just okay. The beds were comfortable though and the bathrooms were good. Lots of clean towels. Air conditioning was really good as well.

8

Elisha

10 avr. 2025

·

A séjourné 2 nuits

The property was in a good location. Was needing some minor maintenance attention and just some freshing up in the hallways primarily. The breakfast was fantastic and provided great value for everyone in our group.

10

Iain

14 févr. 2023

·

A séjourné 2 nuits

Stayed for two nights in a family room. Good value for a pretty central location in London and easy to access from the tube station at Lambeth North. Staff were friendly, everything was clean and tidy and the breakfast was excellent. The only slight downside was buying dinner one night and it was about £30 more than expected. We made sure we found somewhere else the following night. I will say the food was good though so not all bad!

8

maria

3 août 2025

·

A séjourné 4 nuits

In general was everything good, just the breakfast buffet was to poor of options

10

Avinesh

16 oct. 2024

·

A séjourné 4 nuits

Exceptional stay! Wonderful staff, friendly and attentive. Room was immaculately clean and cozy. Felt very safe and secure. The hotel's restaurants served delicious food, exceeding my expectations. Highly recommend for outstanding service, pristine accommodations, and great dining.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	187 $US
février	205 $US
mars	213 $US
avril	259 $US
mai	265 $US
juin	305 $US
juillet	297 $US
août	212 $US
septembre	271 $US
octobre	263 $US
novembre	252 $US
décembre	302 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $462	21 $428	22 $240	23 $196	24 $316
25 $185	26 $270	27 $308	28 $317	29 $274	30 $258	31 $214

di	lu	ma	me	je	ve	sa
1 $189	2 $371	3	4 $351	5 $258	6 $203	7 $364
8 $166	9 $213	10 $316	11 $308	12 $228	13 $200	14 $325
15 $154	16 $209	17 $327	18 $314	19 $239	20 $246	21 $367
22 $171	23 $327	24 $383	25 $371	26 $345	27 $342	28 $435
29 $203	30 $318

Novotel London Waterloo

Prix pour Novotel London Waterloo

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Supérieure, 1 grand lit et 1 canapé-lit (Premium)

Suite Exécutive, 1 grand lit et 1 canapé-lit

Chambre Supérieure, 1 grand lit, accessible aux personnes à mobilité réduite

Chambre Supérieure avec lits jumeaux, 1 grand lit et 1 canapé-lit

Chambre Exécutive, 1 grand lit

Chambre Exécutive, 1 grand lit et 1 canapé-lit

Chambre Supérieure, 1 grand lit et 1 canapé-lit

Avis des voyageurs sur Novotel London Waterloo

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

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