Name: Novotel London West
Address: 1 Shortlands, Londres, Agglomération de Londres (comté), GB
Price range: 109 $US–745 $US per night
Rating: 7.9

Ce qu'en disent des voyageurs

À Novotel London West, les voyageurs apprécient régulièrement l'emplacement pratique à Hammersmith, proche des liaisons de métro et de l'Eventim Apollo, ainsi que le personnel accueillant. Cependant, on relève fréquemment des critiques concernant des chambres vieillottes, des moquettes usées, un ménage inégal et une climatisation ou une plomberie capricieuses.

La taille de l'hôtel entraîne de longs trajets dans les couloirs et parfois des attentes pour les ascenseurs, et certains clients signalent du bruit dans les couloirs ou une foule liée aux événements. Côté positif, le bar est apprécié et l'hôtel dispose d'un parking et d'une petite salle de sport, bien que le parking puisse être coûteux. Le petit-déjeuner offre un large choix, mais les plats chauds peuvent être tièdes et l'affluence est importante ; dans l'ensemble, attendez-vous à une base pratique dans l'ouest de Londres avec une qualité de chambre variable.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Grand établissement avec un bar animé, un parking sur place et une salle de sport fonctionnelle. Les inconvénients incluent des ascenseurs lents ou en panne, de longs trajets dans les couloirs et un parking que plusieurs clients ont trouvé cher.

Avis de voyageur à ce sujet

6

Steven

9 nov. 2024

·

A séjourné 1 nuit

Great location, friendly staff and very clean. Efficient check in. Only issue, it was a nightmare getting the lift from the ground floor to the reception area when we got back to the hotel in the evening !

10

Eline

7 juil. 2025

·

A séjourné 3 nuits

The hotel is well located, and has a good service, food pillows and option in the ground floor for food and drinks. The gym it is good enough for couple of days.

8

Nick

3 mai 2025

·

A séjourné 1 nuit

Only there for an evening but pleasant and capable staff. Good amenities (including parking) and great location if you need to be in West London.

8

Andrew

22 févr. 2025

·

A séjourné 1 nuit

Very nice hotel if you are visiting for a gig in Hammersmith bit disappointed that there was not a breakfast in with the deal, and the surprise £50 deposit ( which is refunded if your room is ok) that you will need to pay was a bit of an annoyance as it caught me totally off guard, this should be advisable notice upon booking in advance wether hotel.com advice or it is written into the guide. All in all great hotel friendly staff clean lifts a bit slow but there is always the stairs.

2

Robert

11 juil. 2025

·

A séjourné 1 nuit

The worst room I’ve ever stayed in. There is a lot I could write about (one working elevator for hundreds of rooms, paperbut the only one that matters is selling a room to a customer that stinks of pet urine, with the visible stains on the sofa, and thinking this is ok.it was a two bedroom apartment and very unfortunate for my children. Do not recommend.

10

Jennifer

29 déc. 2024

·

A séjourné 1 nuit

Great hotel, great location, great room, great parking

6

Azim Ul Hasan

28 juin 2025

·

A séjourné 2 nuits

Slightly dated rooms and expensive parking.

6

Elaine

15 juin 2023

·

A séjourné 1 nuit

Good location, rooms tired and expect better quality for the price bracket of £250:night. Did seem clean. Room coffee is two sachets of cheap instant coffee and sachet UHT milk. Staff polite but unwilling do extras like see if room was available 1 hour before official check in. Quiet room too sleep even thought in busy area. Ok but overpriced even for central London, does the job but nothing special. Car park has space and convenient, but about £35/day even with hotel discounted rate.

10

Ping M

7 déc. 2023

·

A séjourné 1 nuit

Very hospitable front desk staff. Requests were handled efficiently. Great amount and variety of buffet breakfast that fit the needs of different people including people who prefers a gluten free diet. Fitness Centre is quite spacious, neat and tidy.

10

Guido

5 avr. 2024

·

A séjourné 4 nuits

Nice rooms and facilities like the gym. Well placed in zone 2 close to a bus and an underground station

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires sur la propreté sont variables : plusieurs clients ont noté des moquettes tachées, de mauvaises odeurs et des chambres laissées sales ou non entretenues comme prévu, tandis que d'autres ont trouvé des espaces propres.

Avis de voyageur à ce sujet

6

Richard

25 août 2024

·

A séjourné 3 nuits

Location of hotel was excellent. Air conditioning was pretty much nonexistent, and it was very warm attempting to sleep at night. This would be my biggest complaint. Floor needed cleaning as the rug was tattered and dirty.

4

Javier

28 mars 2024

·

A séjourné 5 nuits

The location is unbeatable, but the carpets in the room are extremely dirty and the bedsheets are worn out.

8

Stuart

6 nov. 2025

·

A séjourné 1 nuit

Ferociously flushing toilet. Water came out of the toilet. Bed and pillows not as firm as would have liked. Good temperature control of room. Carpet stained.

6

Terri-Louise

30 oct. 2025

·

A séjourné 3 nuits

Hotel was very big with many rooms and people. The room itself was ok, temperature was good, bed was comfortable. However the carpet was worn, and needing replacement, lots of stains, and cigarette burns. Reception staff in the lower level, were not very pleasant to deal with, they spent more time talking amongst themselves than customers. Breakfast was good, great selection, although some of it was cold. Wine bar was ok just noisy as there were many kids in there. Close to Hammersmith station with direction connection to Heathrow which was good, and 10 min walk to Olympia which is why I was there for work.

8

Anna

1 sept. 2025

·

A séjourné 3 nuits

The staff was awesome and very helpful, which made the stay much more pleasant. However, the cleanliness of the hotel leaves a lot to be desired. The carpets are noticeably dirty, and overall, the hotel could benefit from more thorough cleaning.

6

Farheen

12 janv. 2025

·

A séjourné 4 nuits

The lobby and the location of the hotel are really good. The queen rooms are quite dated and my room was a good 2 minute walk to the lift. The pillows and bed were quite uncomfortable. There was mold in the bathroom. I expected a newer room but was told all queen rooms were the same. Reception staff were very cheerful and nice.

2

James

24 juin 2023

·

A séjourné 1 nuit

The room, priced at £292/night, was tired and dirty. There was faeces on the settee. I asked hotel management and head office for an apology and heard nothing.

4

Arfana

20 oct. 2025

·

A séjourné 3 nuits

The room was never cleaned properly before or during the stay. Lots of hairs and dirt everywhere.

6

Teresa L

2 mars 2025

·

A séjourné 8 nuits

The ac didn’t seem to work. Room in serious need of refurbishment particularly the carpet needs replacing at the very least.

2

BIn

14 oct. 2025

·

A séjourné 2 nuits

Room is dirty. First they give us a room is not we booked, and there are still people living inside. So I think the hotel management is in a state of utter chaos. The next day ,before we left our room, we left a note asking for room clean service, but the whole day no one did the cleaning. We will not book this hotel again.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Pour de nombreux clients, les chambres manquent de modernité, bien que certaines soient spacieuses et confortables. Les problèmes récurrents incluent un climatiseur/chauffage faible ou défectueux, des problèmes de plomberie, des murs fins, du bruit dans les couloirs et un confort parfois insuffisant des lits ou des oreillers.

Avis de voyageur à ce sujet

4

CHARLOTTE

26 avr. 2025

·

A séjourné 8 nuits

Stayed for 8 nights and overall it was disappointing. The mattress was extremely uncomfortable, the air conditioning was noisy and barely worked, and there was dust everywhere, especially around the kettle and coffee machine — I had to clean it all myself. Service was poor: despite requesting fresh towels and toilet paper before leaving in the morning, nothing was done by the time we returned. I tried calling reception multiple times with no answer, only to find staff chatting at the desk ignoring the flashing phones. Children were running and shouting in the corridors at all hours and staff did nothing about it. For a 4-star hotel, this experience was extremely disappointing. The only positive was Maria at check-in, who was very friendly. Sadly, I would not recommend this hotel.

6

Aaron

11 mai 2025

·

A séjourné 1 nuit

Toilet was broken/did not work properly

6

miguel

1 déc. 2025

·

A séjourné 1 nuit

Shower had little pressure and water was lukewarm

6

Diane

18 juil. 2025

·

A séjourné 2 nuits

Unlike the reception area and other public spaces the room was very dated and in need of renovation/refurbishment. The light fittings in the bathroom were broken; the sink did not match the bath; the toilet in particular was very dated. Carpet was grubby and skirting boards had masking tape on them to unsuccessfully disguise the fact they were damaged. Woodchip paper on the walls . The curtains were okay though. Some in room extras like robes, slippers, vanity set, etc. would have been appreciated. Breakfast was pretty good but at £18 it needed to be. The location was good for our needs - Barbican Theatre and Wimbledon. It wasn’t a bad experience but I probably wouldn’t stay again.

10

Stephanie

4 oct. 2025

·

A séjourné 1 nuit

It was great, but the toilet had some flushing issues in my room, and the bathtub would fill out with water having a hard time draining when showering. Since I was only staying for 1 night I didn’t say anything about it, cause I didn’t want to go through the trouble of losing time by changing room, but I feel that housekeeping should let know the front desk when there’s issues like that in a room so they don’t give it to guests until it’s repaired. The issues started as soon as I was in the room. Otherwise the hotel was nice.

6

Ann

25 mai 2025

·

A séjourné 2 nuits

Well placed for Hammersmith Apollo. Room was a bit tired and had a funny smell which appeared on second morning. Very noisy at night and can hear everything from other rooms. Breakfast is fabulous. Central hotel areas lovely and clean.

10

Muhieddean

4 juil. 2024

·

A séjourné 1 nuit

Noisy in corridor

2

Amy

12 oct. 2024

·

A séjourné 1 nuit

A/C available but not working, was told couldn’t fix a/c and couldn’t change rooms as all rooms were hot. Free water available -asked at front desk-said they would send it up to the room- never did. Rug had stains. Bed wrinkled. Loved the location to the Apollo. Quick-easy under 5 min walk to venue

6

Rafael

18 juin 2025

·

A séjourné 1 nuit

Good location but rooms are NOT to spacious and AC not the best.

8

GRANT

23 juin 2025

·

A séjourné 1 nuit

Public areas excellent. However, rooms in need of renovation. Decor is dated.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est fréquemment décrit comme aimable et serviable, bien que les expériences varient : enregistrement lent ou difficile, téléphones non répondus, surréservations et demandes de ménage non suivies.

Avis de voyageur à ce sujet

4

CHARLOTTE

26 avr. 2025

·

A séjourné 8 nuits

Stayed for 8 nights and overall it was disappointing. The mattress was extremely uncomfortable, the air conditioning was noisy and barely worked, and there was dust everywhere, especially around the kettle and coffee machine — I had to clean it all myself. Service was poor: despite requesting fresh towels and toilet paper before leaving in the morning, nothing was done by the time we returned. I tried calling reception multiple times with no answer, only to find staff chatting at the desk ignoring the flashing phones. Children were running and shouting in the corridors at all hours and staff did nothing about it. For a 4-star hotel, this experience was extremely disappointing. The only positive was Maria at check-in, who was very friendly. Sadly, I would not recommend this hotel.

8

Kevin

2 août 2025

·

A séjourné 2 nuits

The checkin process was very slow and difficult, even though I already did the pre checkin before my arrival. The room I booked was not set up correctly.

10

Marianne

20 juil. 2025

·

A séjourné 2 nuits

The Reception staff was excellent The Recepionist Yosra was very helpful to get us earlier access to our room That was greatly appreciated by us after a 24 hour flight with early arrival in London Thanks for the great Service Yosra

4

Fiona

15 avr. 2023

·

A séjourné 1 nuit

Unfortunately reception team need much more training It was error after error this was reported to management and I’m awaiting there response as first manager on the reception only made difficulties worse Location was brilliant. Restaurant and breakfast very good staff in restaurant very friendly and professional

10

Ashifa

13 nov. 2024

·

A séjourné 2 nuits

The stay was very good . Staff were really friendly and helpful x

10

Tetiwa

25 avr. 2025

·

A séjourné 3 nuits

Excellent location, access to train and bus transportation, professional and friendly staff

10

Steve

22 nov. 2025

·

A séjourné 1 nuit

Fantastic hotel, staff very friendly.

10

Wesley

4 mai 2024

·

A séjourné 5 nuits

In general, I was really impressed with the hotel. Staff was great, everything was clean and orderly, and the hotel seemed to be quite busy in general. Super close to the underground and can easily get there from Heathrow.

4

STEPHEN

15 févr. 2024

·

A séjourné 3 nuits

The hotel room was smaller than I expected, but clean. Can't complain about the room itself really. Replenishment of basics like tea & coffee weren't great. Had to hunt out my own. But here's the Biggie - I booked a changeable room and changed my booking, but now I find I've been charged TWICE. I've tried calling reception, but it's virtually impossible to get anyone to pick up the phone, so looks like I'll have to reverse the charge and make the hotel chase me. NOT a professional outfit!!!!

8

Yoon Jung

10 avr. 2023

·

A séjourné 1 nuit

Well....there were many teams overbooked including my team, and some of them needed to wait for several hours until get their room. Some of overbooked guests have been sent to other hotels.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

L'emplacement est régulièrement salué pour sa proximité de la station de métro Hammersmith et de l'Eventim Apollo, avec des liaisons faciles vers le centre de Londres et Heathrow.

Avis de voyageur à ce sujet

10

Kristin Evans

5 janv. 2025

·

A séjourné 7 nuits

Great location! Less than five minute walk to Hammersmith tube/bus station. Plenty of dining options also within 5-10 minute walk. Clean and fun place to stay.

8

WING YIU FANNY

3 sept. 2025

·

A séjourné 1 nuit

I'v stayed at this hotel multiple times, mainly because of its excellent location. It's just a few minutes' walk from Hammersmith Station, which also serves as a major bus terminal-making it incredibly convenient for getting around London. Whether you're heading into the city of travelling to and from the airport, the transport links here are exceptionally efficient. The area is lively, with plenty of dining options nearby to suit different tastes. The service meets the standard of a typical branded hotel, though I noticed this time that the room felt a bit dated. That said, the overall experience remains positive. This hotel will definitely be my first choice the next time I visit London.

8

Nick

3 mai 2025

·

A séjourné 1 nuit

Only there for an evening but pleasant and capable staff. Good amenities (including parking) and great location if you need to be in West London.

10

Sue

21 déc. 2024

·

A séjourné 1 nuit

Great location. Friendly staff. Comfortable and very clean. Short walk to underground.

10

Jean Ann

8 oct. 2024

·

A séjourné 3 nuits

Overall great location. Tube Station easily within walking distance.

10

Heather

14 mars 2025

·

A séjourné 3 nuits

Great hotel, close to the tube and easy to get around.

10

Tse Yan

28 août 2025

·

A séjourné 2 nuits

The hotel is very convenient to all train station. Not a very long walk.

8

mr kevin w

16 mars 2025

·

A séjourné 1 nuit

Great location for going to see shows at the Apollo

6

Shantaal

20 juin 2023

·

A séjourné 1 nuit

Excels front of house/ reception staff but the room itself was absolutely positively unclean

10

Roar

25 nov. 2025

·

A séjourné 3 nuits

Have stayed at the hotel twice, and planning to do so again. Perfect location and quiet neighbourhood.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est apprécié pour sa variété et sa qualité, mais plusieurs critiques signalent des plats chauds servis tièdes et un service occupé, sujet aux files d'attente. Le restaurant et le bar sont généralement corrects mais peuvent être chers ou inégaux.

Avis de voyageur à ce sujet

8

Raphael

19 mai 2025

·

A séjourné 1 nuit

Most of the stay was excellent. However, all breakfast hot items in the buffet were cold - I mentioned this to 2 different people and they apologised but did not try and do anything about it. Also the way that JustPark liases with the hotel on parking is very poor - neither knows what the other is doing or how they operate.

8

Sarah

21 mai 2025

·

A séjourné 1 nuit

A nice hotel, however the breakfast was very disappointing it was a struggle to find a clean table, food was also not very warm greeting at reception desk was not very welcoming

10

Inishka

8 nov. 2024

·

A séjourné 6 nuits

Had a 6-night stay at Novotel and would recommend it to anyone traveling to London. The breakfast was great and there was a wide variety to choose from. The cleaning staff did an excellent job. The hotel is within walking distance of the train station and local transport. There were also many accessible restaurants and shopping. All in all a great hotel

10

Emma

29 sept. 2024

·

A séjourné 2 nuits

Friendly, relaxed atmosphere in the bar and reception area. Family friendly, and located perfectly for the Apollo. Nice touches like complementary sweets and fruit in the reception area. Also, as a Coeliac I dread hotel stays, but there were plenty of Gluten Free options at breakfast and on the food menu. That in itself is a reason for me to return. Great stay - very pleased!

6

Jennifer

28 nov. 2025

·

A séjourné 1 nuit

Room was ok, nothing special. Check in was very slow. Breakfast was fairly good although the cooked buffet items were not very hot. Bar drinks were reasonably priced. Overall it makes for a convenient but fairly expensive place to stay if attending an evening performance at the Hammersmith Apollo, but it’s not great value for what you get.

10

David

17 janv. 2025

·

A séjourné 3 nuits

Great venue for the Photography Show, comfortable room, sumptuous breakfast

10

Patrick

20 avr. 2025

·

A séjourné 1 nuit

Check-in friendly efficient personable staff. Very clean room, breakfast was very good

10

Yolande

29 mars 2024

·

A séjourné 1 nuit

My stay at the Novotel was very nice . The room was a little cold but after a while it warmed up slightly. The staff were approachable and informative. I had a drink in the bar . The house red wine was not good at all . Frederica kindly changed the wine. And opened a fresh bottle . The breakfast was of good quality with a large variety and choice . I worked in a five star hotel for 25 years . And I would rate and give your staff 5 starts . Thank you . Yolande McCourt

8

Jayne

28 déc. 2024

·

A séjourné 1 nuit

Great location the bar area and staff very helpful excellent breakfast

8

Sayuri

28 mars 2025

·

A séjourné 6 nuits

It is a large hotel, many rooms, and we were there during Holiday party seasons, but the room was surprisingly quiet. The pub at the lobby was always loud, but we didn't hear it in our room. The breakfast was always crowded, everyday there was a line to go in. We had breakfast outside, quite a few good places to eat. Close to Hammersmith station which is very convenient. There are shops inside the station as well, not great but sufficient enough. The staff of the hotel are ok, a few staff we encountered were not knowledgeable around the area. There was no hair conditioner, just shampoo - made our hair rather dry, so we ended up buying conditioner on our own. Since it was during the crowded season, had to wait for the elevator every time we went out. But as a tourist, we do not spend so much time in a hotel, so overall, it was good enough.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	131 $US
février	132 $US
mars	142 $US
avril	168 $US
mai	170 $US
juin	211 $US
juillet	213 $US
août	144 $US
septembre	206 $US
octobre	174 $US
novembre	171 $US
décembre	198 $US

di	lu	ma	me	je	ve	sa
1 $109	2 $213	3 $745	4 $723	5 $723	6 $208	7 $197
8 $111	9 $130	10 $184	11 $189	12 $156	13 $158	14 $215
15 $111	16 $127	17 $207	18 $272	19 $168	20 $187	21 $230
22 $111	23 $140	24 $240	25 $221	26 $292	27 $224	28 $263
29 $111	30 $172

Novotel London West

Prix pour Novotel London West

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Exécutive, 1 grand lit et 1 canapé-lit

Chambre Supérieure avec lits jumeaux, 2 lits une place, accessible aux personnes à mobilité réduite

Chambre « Premier », 1 grand lit et 1 canapé-lit

Chambre Supérieure, 1 grand lit et 1 canapé-lit

Chambre « Premier », 1 grand lit (Executive)

Chambre Supérieure, 1 lit double et 1 canapé-lit

Chambre Exécutive, 1 grand lit

Chambre Supérieure, 1 grand lit

Chambre Supérieure, plusieurs lits

Chambre Supérieure avec lits jumeaux, 2 lits une place

Avis des voyageurs sur Novotel London West

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Dépôt de garantie

Bon à savoir

Suppléments facultatifs

Vous envisagez cet hôtel pour votre voyage à Londres ?

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $298	21 $226	22 $165	23 $158	24 $235
25 $118	26 $136	27 $161	28 $176	29 $138	30 $144	31 $154