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Hotel Puerta America

US$194
/ night

Avg. for September

Hotel Puerta America - Image 1
Hotel Puerta America - Room
Hotel Puerta America - Room
Hotel Puerta America - Reception
Hotel Puerta America - Restaurant

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US$194
/ night

Avg. for September

Monthly average prices

Nightly prices at Hotel Puerta America average US$121 in the cheapest month (August) and US$200 in the most expensive month (October), based on the last 12 months.

Average nightly price at Hotel Puerta America by month, last 12 months (USD)
MonthAverage price
JanuaryUS$155
FebruaryUS$167
MarchUS$188
AprilUS$193
MayUS$196
JuneUS$186
JulyUS$134
AugustUS$121
SeptemberUS$194
OctoberUS$200
NovemberUS$174
DecemberUS$150

Most expensive: October (~US$200)

Cheapest: August (~US$121)

About this property

Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
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  • Parking

  • Restaurant

  • Swimming pool

  • Room service

  • Tour desk

  • Dry cleaning

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Location

Avenida América, 41, Prosperidad, Madrid, Spain

Golden Mile (1.1 Miles)

Paseo de la Castellana (1.1 Miles)

Calle de Alcalá (1.3 Miles)

U.S. Embassy (1.3 Miles)

Azca Financial District (1.4 Miles)

Bernabéu Stadium (1.4 Miles)

More location info

Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Hotel Puerta America, travelers praise the striking designer concept, friendly staff, and easy metro access, while many note dated areas, stained carpets or maintenance snags, and room designs that sacrifice practicality like tricky lighting controls or open bathrooms.

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Facilities

Mixed

Cleanliness

Mixed

Rooms

Unique

Service

Friendly

Location

Convenient

Dining

Tasty

Was this helpful?

4

Jason

IAN-logo

last week

·

Stayed 1 night

DON’T DO IT! Honestly very disappointed in this property. We are not guests who ever complain or even leave reviews, but this was so bad that we had to. We thought we would treat ourselves with a 5 star hotel on the last night of our Spain trip, and this was a major disappointment. This is more of a 2 star hotel, the photos are very deceiving. It was dirty and dingy, the room smelled musty, the food was mediocre and exceptionally overpriced. After you take a shower, the bathroom smells like sewage. The room we had felt claustrophobic - like it was designed by an amateur designer who had a poor sense of space. Actually, the whole hotel felt like it was designed by an amateur and things were broken, dirty and falling apart. We had to move rooms from one of their rooms that looked like a spaceship to a more traditional room because there was barely any room for our bags. Our replacement room was slightly bigger but smelled as though someone smoked a pack of cigarettes and blew it over every inch of the carpets. The carpets were (once?) white and heavily stained. Yikes. When we first arrived we ate at the lobby restaurant, Rebecca was the rudest waitress we could have gotten. It was like pulling teeth to receive the bare minimum for service. We were not made to feel welcome. Also, the rooftop restaurant was closed during what I assume is peak season (August), so options were limited. 0/10 recommend. I’d rather stay at a clean 2 star hotel.
DON’T DO IT! Honestly very disappointed in this property. We are not guests who ever complain or even leave reviews, but this was so bad that we had to. We thought we would treat ourselves with a 5 star hotel on the last night of our Spain trip, and this was a major disappointment. This is more of a 2 star hotel, the photos are very deceiving. It was dirty and dingy, the room smelled musty, the food was mediocre and exceptionally overpriced. After you take a shower, the bathroom smells like sewage. The room we had felt claustrophobic - like it was designed by an amateur designer who had a poor sense of space. Actually, the whole hotel felt like it was designed by an amateur and things were broken, dirty and falling apart. We had to move rooms from one of their rooms that looked like a spaceship to a more traditional room because there was barely any room for our bags. Our replacement room was slightly bigger but smelled as though someone smoked a pack of cigarettes and blew it over every inch of the carpets. The carpets were (once?) white and heavily stained. Yikes. When we first arrived we ate at the lobby restaurant, Rebecca was the rudest waitress we could have gotten. It was like pulling teeth to receive the bare minimum for service. We were not made to feel welcome. Also, the rooftop restaurant was closed during what I assume is peak season (August), so options were limited. 0/10 recommend. I’d rather stay at a clean 2 star hotel.
10

Gerardo

IAN-logo

4 weeks ago

·

Stayed 1 night

Far from gran villa with metro construction in the works. But hotel prices s well equipped
Far from gran villa with metro construction in the works. But hotel prices s well equipped
10

Karl

IAN-logo

4 weeks ago

·

Stayed 3 nights

A very clean hotel with different themes on each floor. Very interesting. A very cold pool which I believe they refrigerate because the air temperature is so high in August. It was refreshing. Very helpful staff. We enjoyed our stay and will stay again when visiting Madrid.
A very clean hotel with different themes on each floor. Very interesting. A very cold pool which I believe they refrigerate because the air temperature is so high in August. It was refreshing. Very helpful staff. We enjoyed our stay and will stay again when visiting Madrid.
10

Gisella

IAN-logo

27 Jul 2026

·

Stayed 2 nights

The hotel staff was very friendly. Especially Sergio at the reception desk was helpful with recommendations. We had a maintenance issue and someone was sent right away to solve the problem. Unfortunately we could not enjoy the rooftop because of the heat is was closed but we did enjoy the pool area. A good place to relax! Its situated in a good location in a nice neighborhood, restaurants and shops and metro nearby. Highly recommend this hotel.
The hotel staff was very friendly. Especially Sergio at the reception desk was helpful with recommendations. We had a maintenance issue and someone was sent right away to solve the problem. Unfortunately we could not enjoy the rooftop because of the heat is was closed but we did enjoy the pool area. A good place to relax! Its situated in a good location in a nice neighborhood, restaurants and shops and metro nearby. Highly recommend this hotel.
6

FRANK

IAN-logo

13 Jun 2026

·

Stayed 1 night

For some reason I missed to book breakfast, which I always do. Flabbergasted that they wanted 30€ per person for breakfast which I think is a rather ludicrius price.
For some reason I missed to book breakfast, which I always do. Flabbergasted that they wanted 30€ per person for breakfast which I think is a rather ludicrius price.

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about Hotel Puerta America

Is parking available at the property?

Self parking is available on-site for a fee of EUR 30.00 per day. Extended parking is also available at the same rate. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee of approximately EUR 30 for adults and EUR 12.50 for children.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for ease of movement within the hotel.

Where is the property located in relation to key landmarks?

The hotel is situated in Madrid's Chamartín district, within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. It is approximately 2.9 miles from Gran Via and 3.2 miles from El Retiro Park. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available. The pool is open from June 23 to September 15, and access is available from 11:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of EUR 60.00 per night, subject to availability. Advance request or confirmation is required for rollaway beds.

Have a question?

Instant AI responses are based on hotel information

Considering this hotel for your Madrid trip?

What do room rates typically look like at Hotel Puerta America in Madrid?

Over the next 60–90 days, room rates at Hotel Puerta America in Madrid typically average around US$170 a night for two guests, ranging from US$131 to US$657 on peak dates.

Why is Hotel Puerta America in Madrid so affordable?

Hotel Puerta America in Madrid undercuts most nearby competitors – it's cheaper than 15 of 18 comparable hotels, which typically cost around US$211 a night. The hotel’s central Madrid location near Paseo de la Castellana and appeal to couples and business travellers helps position it as a competitively priced option.

When can I find the lowest room rates at Hotel Puerta America in Madrid?

August is the cheapest month to stay at Hotel Puerta America in Madrid, averaging US$125 a night; September is the priciest, averaging US$221.

When is the quietest time to visit Hotel Puerta America in Madrid?

Demand at Hotel Puerta America in Madrid peaks in October and is lowest in August. Expect crowds to build through spring into autumn, while July and August are noticeably quieter for sightseeing and shorter queues.

What’s nearby and who stays at Hotel Puerta America in Madrid?

Hotel Puerta America in Madrid is close to landmarks like Paseo de la Castellana, El Retiro Park and the Bernabéu Stadium, making it convenient for both sightseeing and business. The hotel commonly attracts couples and business travellers and blends luxury and boutique design elements with family-friendly amenities.

How does the nightly price at Hotel Puerta America in Madrid compare to recent weeks?

The current price at Hotel Puerta America in Madrid is US$240 per night for 2 guests, which is high for this hotel: about 95% above its US$123 average over the last 60 days. Most nights over that period fell between US$106 and US$255.

Prices for upcoming dates

September 2026
October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

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