Hotel Puerta America

Name: Hotel Puerta America
Address: Avenida América, 41, Prosperidad, Madrid, Spain, Madrid, Province Of Madrid, Spain
Rating: 8.45

"Amazing bar"

"Great bath"

"Efficient check-in/check-out"

"The pool was great"

"Excellent in-house restaurant"

"Impressive city views"

Amenities

Parking
Restaurant
Swimming pool
Room Service
Tour Desk
Dry Cleaning

Show all

Property description

Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

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Guest reviews

8.4

Very good

Based on 4,224 verified reviews

Who stays here?

Business

23%

Couple

52%

Family

10%

Group

8%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Puerta America, travelers praise the striking designer concept, friendly staff, and easy metro access, while many note dated areas, stained carpets or maintenance snags, and room designs that sacrifice practicality like tricky lighting controls or open bathrooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Maide

29 Jan 2026

·

Stayed 3 nights

Clean and unique design

8

Ferney

29 Jan 2026

·

Stayed 4 nights

Nice location, i would stay here again

8

Nicolle

3 Jan 2026

·

Stayed 3 nights

I can Definitely recommend this property. Customer service was nice, but everything has to be the room service, which is annoying. They do not have a mini bar. Towels were good , the bathroom toiletries were OK but bathroom lighting was terrible so doing my makeup difficult. Bed was comply and the housekeeping guy was really nice. Location was good, around the corner from a supermarket and a lot of stores and also close to the center price was really affordable.

10

Neil

15 Dec 2025

·

Stayed 1 night

Good

10

Gregory

15 Dec 2025

·

Stayed 4 nights

Very helpful staff and beautiful interior design. A unique stay in Madrid.

Avenida América, 41, Prosperidad, Madrid, Spain

Location

With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.

San Camilo Hospital Quirón(1 Miles)

Golden Mile(1.1 Miles)

Paseo de la Castellana(1.1 Miles)

Calle de Alcalá(1.3 Miles)

U.S. Embassy(1.3 Miles)

Azca Financial District(1.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

Check-in from 15:00

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

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