Name: Riu Plaza España
Address: Calle Gran Vía, 84, Conde Duque, Madrid, Community of Madrid, Spain, Madrid, Community of Madrid, ES
Price range: US$252–US$1,092 per night
Rating: 9.15

What guests think

At Riu Plaza España, travellers consistently praise the central location on Gran Vía and the generous breakfast, while also highlighting the rooftop’s 360 degree views; however, the large, busy hotel can mean crowds and slow elevators.

Rooms are generally comfortable and many are spacious, though some feel small or face interior courtyards, and a few guests report noise or temperature control issues. Service is often friendly and professional, but reports of long check-in lines, limited luggage help, and strict door controls appear regularly. The rooftop and pool are popular but frequently crowded, and guest access can be limited during private events. Expect an energetic, big-city stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The rooftop 360 terrace is a standout for city views and secure access. Downsides include very busy elevators and a small pool that often feels crowded, with occasional guest access limits for private events.

Related guest reviews

6

Federico

21 Nov 2025

·

Stayed 1 night

Terrible, demasiada gente, elevadores caoticos

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10

Alejandro

21 Aug 2025

·

Stayed 1 night

Parking SUCKS! But the property and the rooftop bar more than makes up for it.

10

Delia

24 Aug 2025

·

Stayed 1 night

Excelente hotel pero imposible ir al mirador aún estando hospedado. Colas de gente

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8

Sandipan

13 Aug 2025

·

Stayed 2 nights

Good location. Rooftop bar nice but pricey. Pool was small

8

Roger

24 Sept 2025

·

Stayed 4 nights

The elevator system could go with some improvements. We also had no access to the rooftop due to two days of private functions. Otherwise the hotel was really nice and its location quite superb.

10

Ana Claudia

8 Feb 2026

·

Stayed 4 nights

Hotel excelente, foi uma grata surpresa! Super bem localizado, em frente à Plaza de España e ao lado da Gran Via, metrô na porta. O rooftop é uma atração à parte com sua vista panorâmica e happy hour com DJ. Quarto bom, cama confortável, banheiro lindo e espaçoso, café da manhã estilo brunch, excelente!

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10

jose

13 Oct 2025

·

Stayed 3 nights

MUY COMPLICADO SISTEMA DE ELEVADORES Y CUANDO COLAPSAN ES UNA CRISIS.

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6

Fabio G.

3 Oct 2025

·

Stayed 2 nights

The roof top is a circus. Everyone could go and it’s absolutely chaotic. The swimming pool is very small and crowded. I guess you can’t expect anything else from such a massive hotel. That will my last stay.

10

Irene

15 Sept 2025

·

Stayed 4 nights

Beautiful hotel with incredible rooftop views of Madrid. Great location. The only complaint is that the elevators take a really long time during breakfast hours, and we had to take stairs to go downstairs every morning.

10

Andrea

17 Sept 2025

·

Stayed 4 nights

The best breakfast buffet I’ve ever had in any country, they offered the widest selection. Location was convenient for walking, right at the end of Gran Via (our longest walk was about 35min to El Retiro Park). Front desk service was standard. Gym had a good variety of cardio and resistance training equipment. Pool hours are limited so we never made it. With so many elevators (6), for whatever reason it takes forever for the elevator cab to come, and even when it did arrive, sometimes it was already full of passengers and you needed to wait all over again. Rooftop bar/lounge area gets busy at night (there was a line to take a picture at the glass floor popout) but you get free roof entry as a hotel guest and it has an amazing view of the city. Central to shopping—Literally sandwiched between a Mango and a Zara downstairs. Would stay here again.

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Cleanliness

Reviews commonly note very clean rooms and well-kept spaces. A few mention issues such as worn towels, lingering odors, or missed bathroom spots.

Related guest reviews

6

Mabel

14 Oct 2025

·

Stayed 5 nights

Rooms conditions and cleanness needs improvement

10

GUILLERMO

14 Nov 2025

·

Stayed 1 night

Clean room

10

Arturo

16 Jan 2026

·

Stayed 1 night

Clean and great location

10

Moisés

21 Dec 2025

·

Stayed 3 nights

Limpieza

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10

Alberto

8 Jan 2026

·

Stayed 3 nights

Habitación limpia y amplia, el secador no servía El desayuno muy completo y el servicio muy bueno

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10

Juan Carlos

29 Jan 2026

·

Stayed 5 nights

habitación limpia y amplia. excelente ubicacion del hotel. desayunos excelentes. personal amable

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2

Yamilee

24 Oct 2025

·

Stayed 1 night

Check in: not very friendly. Rude front desk service. Called about our rooms and the agent couldn’t understand what we asked and rudely hung up the phone. I booked 3 rooms and would have expected better assistance. All 3 rooms were different. One room was upgraded but the other 2 were standard and one was much smaller/less spacious. Decorative pillows look cheap and poor quality. No toiletries. Nothing inside the fridge. Bathroom was not cleaned well. There was a ball of hair in the shower. Breakfast: chaotic, rushed, got up from table to grab coffee and my table was immediately cleaned up with food and juice still at table. Felt like we were in a cruise ship. Not at all what we expected for a 4 star hotel. Seems like this hotel is more focused on the rooftop experience than the client experience. Will not be staying there again and will not recommend it.

10

Abner

8 Feb 2026

·

Stayed 2 nights

Quarto impecável com linda vista!

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10

Heeju

23 Dec 2025

·

Stayed 2 nights

Clean and spacious room. Large bathroom. Strong water pressure in the shower. Great location. We were very comfortable and loved our stay here.

10

Reynaldo

30 Jan 2026

·

Stayed 7 nights

Habitación amplia y limpia, personal amable desayuno estupendo

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Rooms

Many rooms are spacious, comfortable and quiet with well-appointed bathrooms and some great views. Several reviews note small layouts, interior or limited-window rooms, occasional noise, and difficulties with heating or air conditioning.

Related guest reviews

6

Bruna

7 Dec 2025

·

Stayed 5 nights

A qualidade do colchão e dos travesseiros pode melhorar. O mau cheiro vindo do banheiro só foi resolvido no terceiro dia. Uma porta no box do chuveiro é essencial, do contrário molha o banheiro todo a cada banho. O tempo para conseguir o elevador muitas vezes é bem longo.

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10

Debra Elizabeth

18 Nov 2025

·

Stayed 4 nights

Premium hotel with a fantastic breakfast buffet, helpful staff, and proximity to restaurants and public transportation. A bit noisy but thats to be expected in a center city hotel. Mattress was a bit soft and not super comfy but thats the only negative.

10

Bernardo

4 Feb 2026

·

Stayed 1 night

Quarto espaçoso e confortável e, principalmente, o excelente café da manhã servido pelo hotel.

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10

Wai

24 Oct 2025

·

Stayed 4 nights

Everything is fine except the bed, the pillows and the blanket are not so comfy. The room feels not so luxurious.

10

Selma

27 Feb 2026

·

Stayed 7 nights

I had a wonderful stay at this hotel. The staff were exceptionally polite, professional, and always ready to help with a genuine smile. Their kindness and courtesy truly made a difference in my experience. The room size was excellent — very spacious, comfortable, and well-organized, providing plenty of space to relax after a long day. The breakfast was another highlight of my stay. There was a great variety of options, all fresh and well-presented, catering to different tastes and preferences. Overall, I highly recommend this hotel and would definitely stay here again.

10

Megan

18 Nov 2025

·

Stayed 3 nights

Excellent location. Room was small with one very small window but clean. Check in was quick and easy. Staff friendly and helpful. Incredible rooftop bar area with a small glass floor deck and cat walk for interesting photo ops for those brave enough. Breakfast buffet was incredible every thing you could want.

6

sujeong

21 Jan 2026

·

Stayed 3 nights

객실도 깨끗했고 조식도 좋았습다 다만 객실 창이 공용 복도랑 공용계단 통로가 보이는 방이었습나. 반대편 공용계단과 복도에서 객실을 내려다볼 수있는구조여서 불편했습니다 . 조망은 당연히 없었고 지내는동안 커텐을계속 치고 있었습니다. 객실방음도 조금아쉬웠습니다. 윗층 침대끄는소리 옆방 문닫는 소리 대화소리등 그외 직원분들은 너무 친절했고 4성급에 걸맞게 객실도 청결했습니다.

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10

Abner

8 Feb 2026

·

Stayed 2 nights

Quarto impecável com linda vista!

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10

Heeju

23 Dec 2025

·

Stayed 2 nights

Clean and spacious room. Large bathroom. Strong water pressure in the shower. Great location. We were very comfortable and loved our stay here.

8

SIMONE

25 Feb 2026

·

Stayed 3 nights

O quarto era bom, limpeza boa, cama confortáveis e funcionários atenciosos. Deixaram uma garrafa de agua cortesia por dia. Reservei dois quartos, ambos eles alocaram no 6o andar com vista interna para uma área de serviço. Pedi para trocarem com vista para a rua e como o hotel estava cheio, conseguiram apenas a troca de um quarto com vista para uma rua lateral e não a frente que da para a Plaza Espanha, e ainda consegui, porque muito insisti e passaria meu aniversario nele. Eu não vi em nenhum momento da descrição dos quartos e do hotel que existisse este tipo de quarto com vista limitada (a janela permitia uma pequena abertura vertical e o vidro é translucido), porque costumo fugir deste tipo de hospedagem que me da sensação de caustrofobia. O hotel é enorme e com 25 andares, uma pena não terem conseguido algo melhor para nós. A vista do roof top é espetacular ! 360 graus. Quem está hospedado não precisa pagar e tem acesso sem precisar ficar na fila dos demais, e sim precisa esperar em uma fila para mesa. A movimentação do hotel é intensa, o hotel tem muitos quartos, restaurante e o roof top, então algumas vezes parece caótico. Tem 6 elevadores e fluem até que bem pela quantidade de pessoas circulando. Por segurança, o acesso para os andares é através do cartão do quarto. Sempre tem porteiro e segurança acompanhando toda a movimentação. O hotel é muito bem decorado, os corredores dos quartos são básicos, longos, labirinticos. Café da manha maravilhoso e muito farto.

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Service

Staff are frequently praised as friendly and professional. Multiple reviews report long check-in lines, inconsistent front-desk or luggage help, and strict door controls that can feel unwelcoming.

Related guest reviews

6

laura

12 Jan 2026

·

Stayed 2 nights

I stayed 2 nights in this huge hotel. On arrival with a taxi, we had a lot of luggage. Inside the hotel, at the doors 3 members of the staff looked at us. No one came out to help with the luggage but 2 persons opened the doors. We were also told that we were upgraded to a familyroom but that did not happen. The room was so tiny that I could not have my suitcase open and walk to my bed normally. Also when we checked out no one reached out to help with the luggage when we left the hotel. So not the best experience for me.

10

Adrian

9 Aug 2025

·

Stayed 2 nights

Great service and friendly and attentive staff.

10

Frances

27 Nov 2025

·

Stayed 2 nights

Todo! Fuimos para celebrar nuestro 25 aniversario y Joy de recepción nos envió una botella de cava, unos chocolates y un tarjeta de felicitación. El top view espectacular, la comida del restaurante y el buffet de desayuno riquísimo. Limpieza y trato del personal demasiado bueno.

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2

Pooja

29 Oct 2025

·

Stayed 1 night

Expedia accepted a non-refundable payment for the room. When I arrived at 9 pm with my two elderly payments I was told they had no record on file and there were no rooms available. I suspect they refused the Expedia.com booking once they could sell the rooms directly at a higher rate. Then they claimed that they never received any booking. Beware of hotels that will not honor 3rd party bookings. I was left out in the cold at 11 pm with my elderly parents to find another place to stay for the night. This is unacceptable.

10

Selma

27 Feb 2026

·

Stayed 7 nights

I had a wonderful stay at this hotel. The staff were exceptionally polite, professional, and always ready to help with a genuine smile. Their kindness and courtesy truly made a difference in my experience. The room size was excellent — very spacious, comfortable, and well-organized, providing plenty of space to relax after a long day. The breakfast was another highlight of my stay. There was a great variety of options, all fresh and well-presented, catering to different tastes and preferences. Overall, I highly recommend this hotel and would definitely stay here again.

8

Kevin

28 Aug 2025

·

Stayed 3 nights

The hotel is well situated but the lobby is always busy day and night and they have a weird control issue around the front doors which must mean they have to keep undesirable people out of the hotel. Otherwise it’s great!

8

MEI LING

19 Feb 2026

·

Stayed 3 nights

Great location, friendly staff.

2

Yamilee

24 Oct 2025

·

Stayed 1 night

Check in: not very friendly. Rude front desk service. Called about our rooms and the agent couldn’t understand what we asked and rudely hung up the phone. I booked 3 rooms and would have expected better assistance. All 3 rooms were different. One room was upgraded but the other 2 were standard and one was much smaller/less spacious. Decorative pillows look cheap and poor quality. No toiletries. Nothing inside the fridge. Bathroom was not cleaned well. There was a ball of hair in the shower. Breakfast: chaotic, rushed, got up from table to grab coffee and my table was immediately cleaned up with food and juice still at table. Felt like we were in a cruise ship. Not at all what we expected for a 4 star hotel. Seems like this hotel is more focused on the rooftop experience than the client experience. Will not be staying there again and will not recommend it.

2

Burcin m

2 Oct 2025

·

Stayed 1 night

No pudimos hospedarnos , nos trataron muy mal , llegué con mi perro de servicio y toda su documentación exigida , nos discriminaron y hasta nos dijeron que si no abandonábamos el lugar nos iban a llamar a la policía , ustedes en las políticas del hotel dicen que aceptan perros de servicio. Mi perro cuenta 100 % con su documentación. Por algo pudimos entrar al país . Pero como se llevaba acabo una feria en la cuidad y estaba una alta demanda hicieron todo para sacarnos del hotel . Mi peor experiencia y discriminación por parte de todo el personal hacia nosotros. Luego me dijeron que ya ellos se habían comunicado con ustedes y les habían echo reembolso . Fue horrible la verdad . MI PEOR EXPERIENCIA DE TANTOS AÑOS DE VIAJE CON USTEDES .

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6

Jimi daniel

16 Feb 2026

·

Stayed 4 nights

Our biggest regards to Lucas at the front desk who helped change our room as 1st room was located aside all ventilation so was very noisy. Unfortunately not the best overall quality for a hotel with this reputation.

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Location

Exceptionally central by Gran Vía and Plaza de España with easy metro access and walkability to major sights, shops and theatres. A convenient base for exploring Madrid on foot.

Related guest reviews

10

FLAVIANA ROSA

20 Nov 2025

·

Stayed 2 nights

Hotel impecável e localização excelente!

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10

Heidi

4 Dec 2025

·

Stayed 3 nights

The hotel was in a great location and offered spectacular views of the city and sunset.

10

Eugenio

8 Feb 2026

·

Stayed 2 nights

O hotel é excelente e em uma posição privilegiada

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10

Sara

29 Nov 2025

·

Stayed 4 nights

Excellent hotel and location

10

Sreedevi

28 Nov 2025

·

Stayed 2 nights

Great location, walkable distance to prime area

10

Lani

10 Nov 2025

·

Stayed 4 nights

Hotel Riu Plaza Espana is an excellent 1956 built, but modernized recently Madrid hotel. I stayed 4 nights. Hotel has 27 floors, including an exciting 27th floor rooftop bar with the best 360 degree views in all of Madrid. I appreciate that hotel security is provided against people just coming and going by requiring use of room key cards to access elevators. The rooms are pretty sound proof because this was a well-built building. Breakfast was very good with eggs, potatoes, cheeses, meats, breads, yoghurts, pastries, fruit, coffee machines. This hotel is well situated in downtown part of Madrid right on Grand Via, with a subway stop located right at the hotel. I highly recommend this hotel. I loved it.

10

Ana Claudia

8 Feb 2026

·

Stayed 4 nights

Hotel excelente, foi uma grata surpresa! Super bem localizado, em frente à Plaza de España e ao lado da Gran Via, metrô na porta. O rooftop é uma atração à parte com sua vista panorâmica e happy hour com DJ. Quarto bom, cama confortável, banheiro lindo e espaçoso, café da manhã estilo brunch, excelente!

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8

MEI LING

19 Feb 2026

·

Stayed 3 nights

Great location, friendly staff.

10

Grisell

16 Oct 2025

·

Stayed 4 nights

The area was fantastic easy access to train and bus Very close to the Royal Palace Very close to two famous plazas everything was walking distance

10

Gianverly

14 Aug 2025

·

Stayed 2 nights

Great location.

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Dining

Breakfast is widely praised for its breadth and quality. Some guests note crowds or average/cold items at times, and on-site restaurants or bars can feel pricey or less impressive than breakfast.

Related guest reviews

10

Maria Isabel

20 Feb 2026

·

Stayed 2 nights

Uma ótima escolha na melhor localizaçãod e Madri. Passamos duas noites - eu e meu marido - nesse hotel e a experiência foi fantástica. Na realidade, foi uma pena não passar mais tempo e aproveitar tudo que ele oferecia como a piscina, a academia e o terraço panorâmico - estivemos ali para almoçar mas não para tirar fotos. A equipe é muito simpática e extremamente eficiente, o café-da-manhã um espetáculo para aqueles que como eu adoram essa parte da viagem, com um bufê tão grande que literalmente vai ficar faltando tempo e espaço no estômago para aproveitar tudo. O almoço no bistrô no 26º andar foi uma grata experiência com um ótimo custo benefício, o quarto era confortável com uma ducha maravilhosa e um colchão de fazer inveja - aliás, eu até fui anotar o nome da marca do colchão porque quero ter um igual na minha casa. Espero ter a oportunidade de voltar a me hospedar nesse hotel, da próxima vez por mais noites. Ah, e eu preciso me lembrar da gentileza que foi receber um mimo no dia do meu aniversário, sem que eu tivesse avisado. Top class!

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10

Julia

28 Feb 2026

·

Stayed 1 night

Outstanding service, location and breakfast.

8

sandra

14 Jan 2026

·

Stayed 3 nights

Excelente localização e café da manhã. Restaurante e bar infelizmente nem tanto.

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8

Gerald R

14 Sept 2025

·

Stayed 3 nights

Breakfast is plentiful, but very bland. 6 elevators and only one works at a time, due to the amount of people I waited over 13 minute's for an elevator while the other 5 stayed unused. Great location but a bit over priced for the size of the room. Skybar seems a bit chaotic at times. Trying to dine with several people walking through. Very pricing indeed.

4

Rickey Clyde

19 Nov 2025

·

Stayed 5 nights

The food was cold. Scrambled eggs was cold. No variety on meat. No oatmeal or grits. Food need to be more hotter. Served cold omlets. Needs valet parking n reasonable price for parking.

10

Manuel

1 Jan 2026

·

Stayed 2 nights

Perfect location. Friendly staff. Among best breakfast spreads you will find anywhere

10

Selma

27 Feb 2026

·

Stayed 7 nights

I had a wonderful stay at this hotel. The staff were exceptionally polite, professional, and always ready to help with a genuine smile. Their kindness and courtesy truly made a difference in my experience. The room size was excellent — very spacious, comfortable, and well-organized, providing plenty of space to relax after a long day. The breakfast was another highlight of my stay. There was a great variety of options, all fresh and well-presented, catering to different tastes and preferences. Overall, I highly recommend this hotel and would definitely stay here again.

10

Megan

18 Nov 2025

·

Stayed 3 nights

Excellent location. Room was small with one very small window but clean. Check in was quick and easy. Staff friendly and helpful. Incredible rooftop bar area with a small glass floor deck and cat walk for interesting photo ops for those brave enough. Breakfast buffet was incredible every thing you could want.

6

kjetil

29 Jan 2026

·

Stayed 2 nights

Average, missed more healthy selection.

10

Anne

23 Oct 2025

·

Stayed 4 nights

Den beste frokosten!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$273
February	US$313
March	US$266
April	US$361
May	US$363
June	US$334
July	US$264
August	US$226
September	US$340
October	US$349
November	US$294
December	US$288

Su	Mo	Tu	We	Th	Fr	Sa
				1 $534	2 $878	3 $535
4 $333	5 $1,092	6 $1,088	7 $1,088	8 $348	9 $456	10 $518
11 $433	12 $312	13 $460	14 $447	15 $260	16 $467	17 $363
18 $348	19 $363	20 $383	21 $615	22 $701	23 $703	24 $703
25 $707	26 $703	27 $522	28 $252	29 $272	30 $343	31 $339

Riu Plaza España

Prices for Riu Plaza España

Monthly average prices

About this property

Location

Room options

Deluxe Room, City View (King)

Deluxe Room (Twin)

Deluxe Room, City View (Superior King)

Deluxe Room (Superior Twin)

Deluxe Room, Terrace (Superior King)

Deluxe Room (Superior King)

Deluxe Room, Terrace (King)

Junior Suite, Terrace

Deluxe Room (Family)

Presidential Suite Package

Deluxe Room (King)

Guest reviews of Riu Plaza España

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Riu Plaza España

Considering this hotel for your Madrid trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $447
20	21	22 $480	23 $597	24	25	26 $786
27 $322	28 $382	29 $496	30 $303