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The Reef Playacar Beach Resort & Spa - All Inclusive

US$ 105

/ noite

Média para setembro

The Reef Playacar Beach Resort & Spa - All Inclusive - Image 1

The Reef Playacar Beach Resort & Spa - All Inclusive - Quarto

The Reef Playacar Beach Resort & Spa - All Inclusive - Quarto

The Reef Playacar Beach Resort & Spa - All Inclusive - Vista do quarto

The Reef Playacar Beach Resort & Spa - All Inclusive - Piscina

Preços para The Reef Playacar Beach Resort & Spa - All Inclusive

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US$ 105

/ noite

Média para setembro

Média de preços por mês

Em The Reef Playacar Beach Resort & Spa - All Inclusive, a diária custa em média US$ 105 no mês mais barato (setembro) e US$ 451 no mês mais caro (fevereiro), com base nos últimos 12 meses.

Preço médio da diária em The Reef Playacar Beach Resort & Spa - All Inclusive por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 247
fevereiro	US$ 451
março	US$ 248
abril	US$ 202
maio	US$ 135
junho	US$ 116
julho	US$ 119
agosto	US$ 131
setembro	US$ 105
outubro	US$ 152
novembro	US$ 187
dezembro	US$ 218

Mais caro: fevereiro (aprox. US$ 451)

Mais barato: setembro (aprox. US$ 105)

Sobre esta propriedade

Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você pode tomar sol na praia particular ou aproveitar outras instalações recreativas, como uma piscina externa e uma a...

Comodidades

Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você pode tomar sol na praia particular ou aproveitar outras instalações recreativas, como uma piscina externa e uma academia. Este resort oferece Wi-Fi de cortesia, serviços de concierge e loja de presentes/banca de jornal.

Comodidades

As comodidades presentes incluem um business center, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Resort possui um espaço de 480 metros quadrados, contendo espaço para conferência e sala de reunião, e é o local ideal para quem está planejando eventos em Playa del Carmen. Estacionamento grátis sem manobrista está disponível no local.

Jantar

Saboreie uma especialidade do Botticelli, uma das várias opções para refeição neste resort, que inclui 3 restaurantes e uma cafeteria. Feche o dia com uma bebida refrescante em um bar/lounge, um bar na praia ou um bar ao lado da piscina.

Quartos

Sinta-se em casa em um de nossos 198 quartos com geladeiras e TVs LED. Os quartos possuem varandas particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiros apresentam chuveiro/banheira combinados, produtos de toalete de cortesia e secadores de cabelo.

Localização

Com ótima localização em Playa del Carmen (na área de Playacar), The Reef Playacar Beach Resort & Spa - All Inclusive está a 5 minutos de carro de Terminal Marítimo de Playa Del Carmen e de Quinta Avenida. Este resort na praia fica a 0,4 km de Praia de Playacar e a 2 km de Praia principal de Playa del Carmen.

Lugares próximos

Ruínas Maias de Playacar(0.2 milhas)
Praia de Playacar(0.3 milhas)
Aviario Xaman Ha(0.5 milhas)
Ciclovia no Paseo Xaman-Ha(0.6 milhas)
Plaza Paraiso(0.8 milhas)
Paseo del Carmen(0.9 milhas)
Quinta Avenida(1 milhas)
Terminal Marítimo de Playa Del Carmen(1 milhas)
Parque dos Fundadores(1 milhas)
Portal Maya(1.1 milhas)
Praia principal de Playa del Carmen(1.2 milhas)
Chabad Playa del Carmen(1.2 milhas)
Mercado Playa del Carmen(1.3 milhas)
3D Museum of Wonders(1.3 milhas)
Museu Frida Kahlo(1.3 milhas)
Aeroporto Internacional de Cozumel (CZM)(21.2 milhas)
Aeroporto Internacional de Cancún (CUN)(36.3 milhas)

Localização

Paseo Xaman - Ha s/n, Playacar, Zona hoteleira de Playacar, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México

Ruínas Maias de Playacar (0.2 milhas)

Praia de Playacar (0.3 milhas)

Aviario Xaman Ha (0.5 milhas)

Ciclovia no Paseo Xaman-Ha (0.6 milhas)

Plaza Paraiso (0.8 milhas)

Paseo del Carmen (0.9 milhas)

Mais informações sobre a localização

Opções de quarto

12

Quarto premium, 1 cama King

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

291 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Camas dobráveis ou extras (gratuitas)

5

Quarto superior, 1 cama King

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

291 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Camas dobráveis ou extras (gratuitas)

6

Quarto superior, 2 camas de casal

Detalhes do quarto

2 Camas De Casal

Acomoda 4

291 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Camas dobráveis ou extras (gratuitas)

13

Quarto premium, 2 camas de casal

Detalhes do quarto

2 Camas De Casal

Acomoda 4

291 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Camas dobráveis ou extras (gratuitas)

Avaliações dos hóspedes sobre The Reef Playacar Beach Resort & Spa - All Inclusive

8

Bom

Com base em 2.111 avaliações verificadas

Quem se hospeda aqui?

Negócios

0%

Casal

48%

Famílias

33%

Grupos

15%

Viajantes individuais

2%

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

No The Reef Playacar Beach Resort & Spa-Optional All Inclusive, os hóspedes destacam o ambiente exuberante na selva, a escala menor e a bela praia, juntamente com uma equipe consistentemente atenciosa, ao mesmo tempo em que observam uma qualidade da comida variável, regras rígidas para o sistema tudo incluso e problemas ocasionais de manutenção ou ruído.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

No The Reef Playacar Beach Resort & Spa-Optional All Inclusive, os hóspedes destacam o ambiente exuberante na selva, a escala menor e a bela praia, juntamente com uma equipe consistentemente atenciosa, ao mesmo tempo em que observam uma qualidade da comida variável, regras rígidas para o sistema tudo incluso e problemas ocasionais de manutenção ou ruído.

Muitos apreciam a localização segura de Playacar, a uma curta distância a pé da Quinta Avenida, o bar e as piscinas com acesso direto, e uma atmosfera relaxante e tranquila. As principais reclamações incluem camas duras, reservas em restaurantes no mesmo dia com disponibilidade limitada, bares com poucos funcionários que fecham cedo e ofertas insistentes de associação. Espere um resort mais silencioso e voltado para a natureza, com um bom serviço, mas com restaurantes e comodidades com qualidade irregular.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

Resort compacto com duas piscinas, uma bela praia com espreguiçadeiras, um bar molhado, spa e uma loja de mergulho no local; muitos gostam do ambiente na selva. As instalações podem parecer limitadas: os bares às vezes têm poucos funcionários ou fecham cedo, algumas áreas são exclusivas para VIPs e não há elevadores, com muitas escadas.

Avaliações dos hóspedes relacionadas

10

Jason

24 de abr. de 2025

·

Hospedou-se por 6 noites

Outstanding dive shop, The Reef Marina, attached to the hotel--first class!

Outstanding dive shop, The Reef Marina, attached to the hotel--first class!

8

Kelly

20 de abr. de 2025

·

Hospedou-se por 4 noites

This beachfront resort is in an excellent area, Playacar, which is gated and feels very safe. Walking, riding bikes or getting a taxi is easy. Outside of Playacar there are shops, historical sites, and museums. Wonderful restaurants locally, as well. But, there is also no reason to leave the Reef as there are restaurants on site, too. Boticelli and Terrazzo grill were our favorites. The Ome Spa was fabulous; we enjoyed our massages. We utilized the dive shop. The staff is helpful and friendly; we had a few delays that were not staff's fault. Also, the captain of the boat dropped us off quite a way from shore in our BCDs making us navigate waves and wind back to shore. Again, not staff's fault who were apologetic. Overall, we found the Reef to meet our needs and expectations.

This beachfront resort is in an excellent area, Playacar, which is gated and feels very safe. Walking, riding bikes or getting a taxi is easy. Outside of Playacar there are shops, historical sites, and museums. Wonderful restaurants locally, as well. But, there is also no reason to leave the Reef as there are restaurants on site, too. Boticelli and Terrazzo grill were our favorites. The Ome Spa was fabulous; we enjoyed our massages. We utilized the dive shop. The staff is helpful and friendly; we had a few delays that were not staff's fault. Also, the captain of the boat dropped us off quite a way from shore in our BCDs making us navigate waves and wind back to shore. Again, not staff's fault who were apologetic. Overall, we found the Reef to meet our needs and expectations.

8

Antonia

11 de out. de 2025

·

Hospedou-se por 6 noites

Swim-up bar was awesome. Property is on the beach and you can see the ocean even from the pool!

Swim-up bar was awesome. Property is on the beach and you can see the ocean even from the pool!

10

MALCOLM

29 de nov. de 2025

·

Hospedou-se por 7 noites

The rooms were everything we needed, the staff and restaurants were great, the beach was spectacular, the water was warm and clean and no coral or rocks, my wife loved her massages, all in all a fantastic place. Evening entertainment was a bit lacking and they could use a bit more variety for lunches.

The rooms were everything we needed, the staff and restaurants were great, the beach was spectacular, the water was warm and clean and no coral or rocks, my wife loved her massages, all in all a fantastic place. Evening entertainment was a bit lacking and they could use a bit more variety for lunches.

8

PETRA Joan

23 de jan. de 2025

·

Hospedou-se por 21 noites

The swim up bar was often crowded with children & their blender drinks & their rowdiness.The Kids Club needs it's own pool area?

The swim up bar was often crowded with children & their blender drinks & their rowdiness.The Kids Club needs it's own pool area?

6

David Arturo Pereira

3 de set. de 2025

·

Hospedou-se por 7 noites

The grounds are beautiful with a lot of wildlife and peaceful nature. We enjoyed the resort kitty Luna.We loved taking the yoga class in the mornings with such a great instructor. I would highly recommend putting coffee makers in the room. It's very disappointing when you're an early riser and need to wait till 6:30 for a cup of coffee. My other complaint is all the kids jumping and splashing pool water in your drinks in the adult swim up bar. Would recommend a pool area for kids. The food needs work along with the syrup water down drinks. Our recommendations to use more natural juice and not all the concentrated sugar juice. The gym needs alot of upgrades and would be nice if the ac worked.

The grounds are beautiful with a lot of wildlife and peaceful nature. We enjoyed the resort kitty Luna.We loved taking the yoga class in the mornings with such a great instructor. I would highly recommend putting coffee makers in the room. It's very disappointing when you're an early riser and need to wait till 6:30 for a cup of coffee. My other complaint is all the kids jumping and splashing pool water in your drinks in the adult swim up bar. Would recommend a pool area for kids. The food needs work along with the syrup water down drinks. Our recommendations to use more natural juice and not all the concentrated sugar juice. The gym needs alot of upgrades and would be nice if the ac worked.

8

zhivko

10 de jul. de 2024

·

Hospedou-se por 7 noites

Pros: Very clean overall. New/renovated rooms with good room service. Courteous staff. Beach is good and it is close. Bar close by the beach. Pool close by the beach. Upper pool close to rooms with pool bar. Night entertainment. Serving modelo beer everywhere ( some bars even serve modelo dark). Good price transportation from and to airport. Overall good response to Hurricane Beryl. Cleaned up in a day. Cons: overall small property( its a plus for the distance) with less staff. A big minus for me is serving drinks: they only serve in the restaurant and buffet. Less equipment for the bars like the plastic cups; multiple times i notice the only bartender in the big bar(main pool) leaves and starts collecting cups so He can clean them and then fulfill people’s orders. imagine how long of a wait for a single beer that could be. The restaurant, there is one right on top of the buffet. So there is only one kitchen serving all the indoor food. The buffet closes at 11 so if you want coffee after that you will have to wait or start asking around. Espresso in the front office is not included in the all inclusive. Also the bar closest to the beach is VIP so u cannot ask them for anything? Also if you feel like going to the one hot tub it is also VIP. It is odd, I’ve never been in an All inclusive place that i was told my membership doesn’t include so many basic things. The food was good, just limited choices. mojito and cocktails are made from concentre. We would not come back.

Pros: Very clean overall. New/renovated rooms with good room service. Courteous staff. Beach is good and it is close. Bar close by the beach. Pool close by the beach. Upper pool close to rooms with pool bar. Night entertainment. Serving modelo beer everywhere ( some bars even serve modelo dark). Good price transportation from and to airport. Overall good response to Hurricane Beryl. Cleaned up in a day. Cons: overall small property( its a plus for the distance) with less staff. A big minus for me is serving drinks: they only serve in the restaurant and buffet. Less equipment for the bars like the plastic cups; multiple times i notice the only bartender in the big bar(main pool) leaves and starts collecting cups so He can clean them and then fulfill people’s orders. imagine how long of a wait for a single beer that could be. The restaurant, there is one right on top of the buffet. So there is only one kitchen serving all the indoor food. The buffet closes at 11 so if you want coffee after that you will have to wait or start asking around. Espresso in the front office is not included in the all inclusive. Also the bar closest to the beach is VIP so u cannot ask them for anything? Also if you feel like going to the one hot tub it is also VIP. It is odd, I’ve never been in an All inclusive place that i was told my membership doesn’t include so many basic things. The food was good, just limited choices. mojito and cocktails are made from concentre. We would not come back.

8

Abundio

2 de nov. de 2025

·

Hospedou-se por 5 noites

La limpieza del hotel es muy buena, a la playa le falta algo de limpieza. El personal es muy atento, el estacionamiento es suficiente

La limpieza del hotel es muy buena, a la playa le falta algo de limpieza. El personal es muy atento, el estacionamiento es suficiente

6

Jacque

2 de abr. de 2024

·

Hospedou-se por 3 noites

Staff was rude on many occasions. Need more chairs for pool and beach areas.

Staff was rude on many occasions. Need more chairs for pool and beach areas.

8

Fabiola

5 de nov. de 2025

·

Hospedou-se por 1 noite

Todo bien..solo que mi habitación fue en tercer piso y son escaleras..no hay elevador... El restaurant bien..pero el italiano hay q subir escaleras... Para ir al teatro o auditorio escaleras .. .. osea personas de la 3ra edad .olvide lo... Fuera de eso todo bien

Todo bien..solo que mi habitación fue en tercer piso y son escaleras..no hay elevador... El restaurant bien..pero el italiano hay q subir escaleras... Para ir al teatro o auditorio escaleras .. .. osea personas de la 3ra edad .olvide lo... Fuera de eso todo bien

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

Muitos hóspedes acham os quartos e os jardins limpos e bem cuidados. No entanto, problemas recorrentes incluem piscinas ocasionalmente sujas, odores ou umidade/mofo em alguns quartos, sargaço sazonal na praia e relatos isolados de pragas.

Avaliações dos hóspedes relacionadas

8

Dante

18 de jul. de 2025

·

Hospedou-se por 5 noites

The properties gardens and landscaping is so beautiful and very well maintained.

The properties gardens and landscaping is so beautiful and very well maintained.

10

Michela

22 de nov. de 2025

·

Hospedou-se por 3 noites

The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.

The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.

6

Josephine

1 de out. de 2025

·

Hospedou-se por 3 noites

We found bed bug in our room. During the power outage, the property should provide emergency light or generator. And the cook should wear a cap at work especially during the power outage, the cook was sweating. She is using her clothes to wipe. So gross.

We found bed bug in our room. During the power outage, the property should provide emergency light or generator. And the cook should wear a cap at work especially during the power outage, the cook was sweating. She is using her clothes to wipe. So gross.

8

Yajaira

7 de out. de 2024

·

Hospedou-se por 5 noites

Second time coming to this resort and we love everything the food is real good 10/10!! The staff is very friendly! The only thing we were upset about is how dirty the pools are I was disgusted and out of my 5 days here only got in the pool one day after that we were mostly at the beach. If it wasnt for the dirty pools this resort would b a 10/10..

Second time coming to this resort and we love everything the food is real good 10/10!! The staff is very friendly! The only thing we were upset about is how dirty the pools are I was disgusted and out of my 5 days here only got in the pool one day after that we were mostly at the beach. If it wasnt for the dirty pools this resort would b a 10/10..

10

Roberto

25 de set. de 2025

·

Hospedou-se por 3 noites

Me encantó el hotel, había recibido comentarios positivos previamente y eso me ayudó a decidirme. La playa es bellísima y se respira mucha tranquilidad. El personal es muy amable en todo momento y el hotel está altamente enfocado en el cuidado de la naturaleza. Me encantó la garrafa de agua que te dejan en la habitación y la posibilidad de rellenarla cuando quieras. La comida del buffet es riquísima y el restaurante mexicano a la carta está delicioso. Las habitaciones impecables y uno descansa porque descansa. El hotel es familiar, pero al ser solo uno el Trato es igual. Únicamente tengo una queja con respecto a mi habitación: el seguro del baño estaba malo y faltó de mantenimiento por lo que estuve atrapado alrededor de 10 minutos y de milagro se destrabo y pude salir de lo contrario no sé qué hubiera hecho (viaje solo).

Me encantó el hotel, había recibido comentarios positivos previamente y eso me ayudó a decidirme. La playa es bellísima y se respira mucha tranquilidad. El personal es muy amable en todo momento y el hotel está altamente enfocado en el cuidado de la naturaleza. Me encantó la garrafa de agua que te dejan en la habitación y la posibilidad de rellenarla cuando quieras. La comida del buffet es riquísima y el restaurante mexicano a la carta está delicioso. Las habitaciones impecables y uno descansa porque descansa. El hotel es familiar, pero al ser solo uno el Trato es igual. Únicamente tengo una queja con respecto a mi habitación: el seguro del baño estaba malo y faltó de mantenimiento por lo que estuve atrapado alrededor de 10 minutos y de milagro se destrabo y pude salir de lo contrario no sé qué hubiera hecho (viaje solo).

6

bibi

21 de nov. de 2025

·

Hospedou-se por 2 noites

Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend

Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend

6

Gloria

12 de ago. de 2025

·

Hospedou-se por 1 noite

This used to be our go to hotel but the past 2 trips have not been great. The buffet has drastically changed. The options are not great. The other restaurants are ok when you can get reservations. Pool areas are not that clean. Wait lines at the bars are long.

This used to be our go to hotel but the past 2 trips have not been great. The buffet has drastically changed. The options are not great. The other restaurants are ok when you can get reservations. Pool areas are not that clean. Wait lines at the bars are long.

8

Apphia

23 de dez. de 2024

·

Hospedou-se por 7 noites

The beach was wonderful! The staff was very kind and accommodating! The buildings and rooms could use some renovations and updates, but it was a comfortable stay. The food was my least favorite part of the trip. I have to maintain a gluten free diet and there wasn't alot of variety or food options. Some days the food at the buffet was cold, and it didn't vary based on timing of the meal. Great location in Playa!

The beach was wonderful! The staff was very kind and accommodating! The buildings and rooms could use some renovations and updates, but it was a comfortable stay. The food was my least favorite part of the trip. I have to maintain a gluten free diet and there wasn't alot of variety or food options. Some days the food at the buffet was cold, and it didn't vary based on timing of the meal. Great location in Playa!

6

Albert

12 de out. de 2024

·

Hospedou-se por 6 noites

Pros-Staff spoke both English and Spanish and most were freindly. Beach was beautiful as well as pools. Grounds were nice with a jungle atmosphere. Resort is close to 5 Th Ave. Check in was quick and easy . CONS- beds are hard,food had little flavor and not much variety even the restaurants were just OK. Hard to get a drink unless you’re at the pool bar. Beach bar closed at 4:30 and a lot of the time the bartender was out picking up glasses from the pool/beach area. Pools although pretty are dirty as far as skimming. Taxi are really expensive!! I would not stay here again

Pros-Staff spoke both English and Spanish and most were freindly. Beach was beautiful as well as pools. Grounds were nice with a jungle atmosphere. Resort is close to 5 Th Ave. Check in was quick and easy . CONS- beds are hard,food had little flavor and not much variety even the restaurants were just OK. Hard to get a drink unless you’re at the pool bar. Beach bar closed at 4:30 and a lot of the time the bartender was out picking up glasses from the pool/beach area. Pools although pretty are dirty as far as skimming. Taxi are really expensive!! I would not stay here again

4

Andreea

6 de nov. de 2024

·

Hospedou-se por 10 noites

Been at this resort before and everything has declined since. Our entire group got hit by Norovirus, and the hotel was denying it existed. They took no measures to minimize the spread as it swept through the resirt. Our upgraded ocean view suite had a hole in the ceiling and water came in during rain, windows were not sealed to the walls so noise and heat came in, and the A/C did not work in the bedroom despite us requesting service and them saying it’s fixed. The buffet food is terrible and service has also declined since our last visit. We will not return to this resort.

Been at this resort before and everything has declined since. Our entire group got hit by Norovirus, and the hotel was denying it existed. They took no measures to minimize the spread as it swept through the resirt. Our upgraded ocean view suite had a hole in the ceiling and water came in during rain, windows were not sealed to the walls so noise and heat came in, and the A/C did not work in the bedroom despite us requesting service and them saying it’s fixed. The buffet food is terrible and service has also declined since our last visit. We will not return to this resort.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos variam de modernos e confortáveis a antigos, com menções frequentes de camas muito firmes e ruído ocasional. Alguns relatam ar condicionado ou água quente fracos, comodidades limitadas no quarto, como cafeteiras, e Wi-Fi instável fora do saguão; algumas suítes são notavelmente espaçosas.

Avaliações dos hóspedes relacionadas

10

Kristy-Lyn

25 de mar. de 2025

·

Hospedou-se por 7 noites

A smaller resort with a more intimate feel. And a bathtub on the balcony!

A smaller resort with a more intimate feel. And a bathtub on the balcony!

6

Luis

25 de nov. de 2025

·

Hospedou-se por 2 noites

The quality of the hotel has decreased considerably over the last few years. Food is pretty average. A lot of noise at night makes it hard to sleep.

The quality of the hotel has decreased considerably over the last few years. Food is pretty average. A lot of noise at night makes it hard to sleep.

8

Derrion

13 de mai. de 2024

·

Hospedou-se por 5 noites

Everything was oky however they advertise free wifi and we literally had no wifi the entire time. Other than that it was great, good great, staff great but sucked without wifi when you travel and work

Everything was oky however they advertise free wifi and we literally had no wifi the entire time. Other than that it was great, good great, staff great but sucked without wifi when you travel and work

10

Kimberly

7 de mai. de 2025

·

Hospedou-se por 4 noites

I would like to say that the staff was super friendly! It’s much nicer than the pictures, a very quaint clean smaller resort with an intimate feel! They provide carafes and two glasses that you can fill up with water. My only complaint is you had to upgrade to get a coffee pot in the room. Never had a problem, getting beach chairs, or a chair by the pool. Always food available. I believe all the rooms have a patio with a nice chair, chairs and a table. I really enjoyed listening to the birds and sitting out in nature! I must say that I had the best deep tissue massage I’ve ever had I wish I had the young ladies name. Rented some jet skis from behind the hotel, which was a blast! Always felt very safe sharpness within walking distance, either way out of the hotel. To the left is a smaller shopping center with outside restaurant into the right you can walk up into play Adele Carmen on fifth Avenue, which may take about 20 minutes.( I’m 54 and short lol) I totally would recommend this hotel for anybody specially if you’re looking for something budget friendly! Definitely would return♥️

I would like to say that the staff was super friendly! It’s much nicer than the pictures, a very quaint clean smaller resort with an intimate feel! They provide carafes and two glasses that you can fill up with water. My only complaint is you had to upgrade to get a coffee pot in the room. Never had a problem, getting beach chairs, or a chair by the pool. Always food available. I believe all the rooms have a patio with a nice chair, chairs and a table. I really enjoyed listening to the birds and sitting out in nature! I must say that I had the best deep tissue massage I’ve ever had I wish I had the young ladies name. Rented some jet skis from behind the hotel, which was a blast! Always felt very safe sharpness within walking distance, either way out of the hotel. To the left is a smaller shopping center with outside restaurant into the right you can walk up into play Adele Carmen on fifth Avenue, which may take about 20 minutes.( I’m 54 and short lol) I totally would recommend this hotel for anybody specially if you’re looking for something budget friendly! Definitely would return♥️

8

DENISSE

30 de out. de 2025

·

Hospedou-se por 4 noites

The front desk staff was not the friendliest during our check in. I was given a room number and said I couldn't check in until 3pm. Then when it was check in time I was told that I couldn't check into that room and given a seperate room with 2 beds instead of the king bed I requested.

The front desk staff was not the friendliest during our check in. I was given a room number and said I couldn't check in until 3pm. Then when it was check in time I was told that I couldn't check into that room and given a seperate room with 2 beds instead of the king bed I requested.

8

Lisa

13 de jul. de 2024

·

Hospedou-se por 7 noites

I like it except the rooms were noisy and the beds were way to hard

I like it except the rooms were noisy and the beds were way to hard

10

Amy

16 de ago. de 2025

·

Hospedou-se por 3 noites

Limited food option Bed Comfort excellent

Limited food option Bed Comfort excellent

8

Shady

20 de jul. de 2025

·

Hospedou-se por 3 noites

The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.

The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.

8

Fabiola

5 de nov. de 2025

·

Hospedou-se por 1 noite

Todo bien..solo que mi habitación fue en tercer piso y son escaleras..no hay elevador... El restaurant bien..pero el italiano hay q subir escaleras... Para ir al teatro o auditorio escaleras .. .. osea personas de la 3ra edad .olvide lo... Fuera de eso todo bien

Todo bien..solo que mi habitación fue en tercer piso y son escaleras..no hay elevador... El restaurant bien..pero el italiano hay q subir escaleras... Para ir al teatro o auditorio escaleras .. .. osea personas de la 3ra edad .olvide lo... Fuera de eso todo bien

8

Valerie

1 de dez. de 2024

·

Hospedou-se por 5 noites

We enjoyed our stay over thanksgiving break. However, I’m surprised to see not one review talk about the beds. The beds are extremely uncomfortable and very firm. I found it very difficult to get a good night’s sleep during our 5 night stay. Better beds would make this a more desirable property. Our party booked massages at the spa. We are told to arrive 10min before our appointment. Which we did. We had one couple massage at 10 and the therapists picked us up at 10:10. Although we booked an 80min massage they still finished at 11:20 even though they were at fault for picking us up late. I brought this to the attention of the front desk and the solution was to give the 10min loss to the next couple massage in our group. Very disappointing as I was the one who paid for and booked the massages. So I got just a 70min and the next group got 90min. The couples room is also very small. It looks like it should only accommodate one table but they have two in there. There is no way the massage therapists can practice proper body mechanics and technique without proper space to comfortably move around the tables. I say this as a massage therapist myself. I’m sure those ladies are in pain after every shift because of it. The Mexican restaurant was just ok. I am glad we tried it but had no desire to book a reservation again. The Samurai hibachi restaurant at the sister location was excellent. Highly recommend if you get the gold bracelet.

We enjoyed our stay over thanksgiving break. However, I’m surprised to see not one review talk about the beds. The beds are extremely uncomfortable and very firm. I found it very difficult to get a good night’s sleep during our 5 night stay. Better beds would make this a more desirable property. Our party booked massages at the spa. We are told to arrive 10min before our appointment. Which we did. We had one couple massage at 10 and the therapists picked us up at 10:10. Although we booked an 80min massage they still finished at 11:20 even though they were at fault for picking us up late. I brought this to the attention of the front desk and the solution was to give the 10min loss to the next couple massage in our group. Very disappointing as I was the one who paid for and booked the massages. So I got just a 70min and the next group got 90min. The couples room is also very small. It looks like it should only accommodate one table but they have two in there. There is no way the massage therapists can practice proper body mechanics and technique without proper space to comfortably move around the tables. I say this as a massage therapist myself. I’m sure those ladies are in pain after every shift because of it. The Mexican restaurant was just ok. I am glad we tried it but had no desire to book a reservation again. The Samurai hibachi restaurant at the sister location was excellent. Highly recommend if you get the gold bracelet.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

A equipe é amplamente descrita como atenciosa e prestativa em todo o resort. Os pontos negativos incluem ofertas insistentes de associação/timeshare, atendimento inconsistente na recepção ou nos restaurantes, serviço lento no bar e confusão sobre reservas ou benefícios diferenciados.

Avaliações dos hóspedes relacionadas

10

Cerian

8 de jul. de 2025

·

Hospedou-se por 2 noites

A lovely, stay with very comfortable, clean rooms and fantastic customer service from all the staff. Thank you!

A lovely, stay with very comfortable, clean rooms and fantastic customer service from all the staff. Thank you!

4

Lindsay

27 de set. de 2025

·

Hospedou-se por 5 noites

None of the proper staff were on the same page on what the rules and regulations were for all inclusive. We sold a gold bracelet to go to another Sister resort and use their pools and restaurants, but we’re not informed that a shuttle would be longer than we originally told 30 minutes we were told 10. and also made multiple stops. They also neglected to tell us that we would need to make reservations before 4 PM and couldn’t make them prior to the day of. Had to go to the front desk to make these reservations as well we also were not informed that shuttles stopped certain days early and other days ended at 10 PM. We paid 250 per person to be able to use the other resort but due to this lack of information we’re not able to use it at one time. All minor things, but made our time at this resort disappointing because nothing was disclosed at the time of check-in then when we tried to make reservations, we were told one thing and then the next day found out that the actual protocol was something different. Upon finally being able to arrive at the Sister resort, we were found that there’s actually one pool because the resort was still under construction. They also allowed vendors to come on the property. We were continuously haggle to buy things on repeated day daily, which made enjoying the pool or sitting oceanfront unpleasant. Overall, I thought it was beautiful. The food was what was expected for a all-inclusive buffet style. Has a lot of potential but overall disappointed

None of the proper staff were on the same page on what the rules and regulations were for all inclusive. We sold a gold bracelet to go to another Sister resort and use their pools and restaurants, but we’re not informed that a shuttle would be longer than we originally told 30 minutes we were told 10. and also made multiple stops. They also neglected to tell us that we would need to make reservations before 4 PM and couldn’t make them prior to the day of. Had to go to the front desk to make these reservations as well we also were not informed that shuttles stopped certain days early and other days ended at 10 PM. We paid 250 per person to be able to use the other resort but due to this lack of information we’re not able to use it at one time. All minor things, but made our time at this resort disappointing because nothing was disclosed at the time of check-in then when we tried to make reservations, we were told one thing and then the next day found out that the actual protocol was something different. Upon finally being able to arrive at the Sister resort, we were found that there’s actually one pool because the resort was still under construction. They also allowed vendors to come on the property. We were continuously haggle to buy things on repeated day daily, which made enjoying the pool or sitting oceanfront unpleasant. Overall, I thought it was beautiful. The food was what was expected for a all-inclusive buffet style. Has a lot of potential but overall disappointed

6

Blanca

12 de jul. de 2024

·

Hospedou-se por 3 noites

Llegando al hotel nos entregaron la habitación y de inmediato una persona de nombre Beatriz nos ofreció un desayuno, (en otro hotel lejano de ahí) fuimos, y como no les compramos la membresía que nos ofrecieron, nos empezaron a tratar de diferente manera. Con verdades a medias nos convencieron para aceptar el desayuno en el otro hotel, The Reef Coco Beach. Y en el desayuno, al finalizar, como dijimos que no deseábamos comprar la membresía, nos echaron en cara el desayuno diciendo: ¿entonces por qué aceptaron venir al desayuno? A lo cual respondí que aceptamos por su insistencia en que fuéramos. Porque de echo nuestra estancia en el hotel incluía desayuno, y dejamos nuestro desayuno en The Reef Playacar por ir al otro hotel para que nos dieran un mal trato por no comprar una membresía No volvería a hospedarme en alguno de los tres hoteles de los que yo sé que tienen. En el bar todo excelente En limpieza todo bien En el restaurante los camarer@s muy bien, solo que quienes asignan las mesas, en la primera noche nos atendió una señorita que antes de cualquier cosa nos cobraba precio de adulto para una niña de 9 años, yo le hice la pregunta sobre ese detalle, y fue como nos ofreció aplicar una tarifa menor para la niña, aunque de hecho lo hizo de mal modo.

Llegando al hotel nos entregaron la habitación y de inmediato una persona de nombre Beatriz nos ofreció un desayuno, (en otro hotel lejano de ahí) fuimos, y como no les compramos la membresía que nos ofrecieron, nos empezaron a tratar de diferente manera. Con verdades a medias nos convencieron para aceptar el desayuno en el otro hotel, The Reef Coco Beach. Y en el desayuno, al finalizar, como dijimos que no deseábamos comprar la membresía, nos echaron en cara el desayuno diciendo: ¿entonces por qué aceptaron venir al desayuno? A lo cual respondí que aceptamos por su insistencia en que fuéramos. Porque de echo nuestra estancia en el hotel incluía desayuno, y dejamos nuestro desayuno en The Reef Playacar por ir al otro hotel para que nos dieran un mal trato por no comprar una membresía No volvería a hospedarme en alguno de los tres hoteles de los que yo sé que tienen. En el bar todo excelente En limpieza todo bien En el restaurante los camarer@s muy bien, solo que quienes asignan las mesas, en la primera noche nos atendió una señorita que antes de cualquier cosa nos cobraba precio de adulto para una niña de 9 años, yo le hice la pregunta sobre ese detalle, y fue como nos ofreció aplicar una tarifa menor para la niña, aunque de hecho lo hizo de mal modo.

10

Michela

22 de nov. de 2025

·

Hospedou-se por 3 noites

The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.

The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.

6

Ruben

20 de abr. de 2025

·

Hospedou-se por 4 noites

Upon arrival the front desk manager was arguing with a guest. Not very professional. He was telling her regardless of what she said, he was changing her for a damaged mirror. That’s scary. Upon Checking in we were warned losing the towel card for the pool would result in a $35 charge per key. Scary. We paid for the VIP upgrade. Not worth the cost. They ran out of top shelf alcohol by1pm. Cabanas filled up quickly. Buffet food was terrible. Property was nice. Needs better management.

Upon arrival the front desk manager was arguing with a guest. Not very professional. He was telling her regardless of what she said, he was changing her for a damaged mirror. That’s scary. Upon Checking in we were warned losing the towel card for the pool would result in a $35 charge per key. Scary. We paid for the VIP upgrade. Not worth the cost. They ran out of top shelf alcohol by1pm. Cabanas filled up quickly. Buffet food was terrible. Property was nice. Needs better management.

10

Ashley

30 de nov. de 2025

·

Hospedou-se por 8 noites

Words cannot describe how much we loved the reef. The entire property was so clean and stunningly beautiful. The beach was spectacular, it was like nothing I’ve ever seen before! But what made this trip even better was the absolute amazing service that we received every day that we were there. Everyone from the bartenders to the cleaning staff were always smiling and friendly, and we got to know quite a few of them on a first name basis and they made our stay feel like a second home. The staff went above and beyond to make our vacation feel like a magical dream. They had fun entertainment by the pool during the day, but the entertainment at night seem to be lacking, however, I think it is because this resort is more of a relaxed place, and a lot of people did not attend the nightly entertainment. The food was what you would expect at an all-inclusive. There were some good options at breakfast and lunch and dinner were just OK. The Italian restaurant and the Mexican restaurant were fantastic and I highly recommend trying both. I highly recommend this resort for couples and families looking for a relaxed yet fun vacation away. The pictures online do not do this property justice as to how extraordinarily beautiful it is. We had the best week ever and will be going back many many times in the future. We found our home away from home!

Words cannot describe how much we loved the reef. The entire property was so clean and stunningly beautiful. The beach was spectacular, it was like nothing I’ve ever seen before! But what made this trip even better was the absolute amazing service that we received every day that we were there. Everyone from the bartenders to the cleaning staff were always smiling and friendly, and we got to know quite a few of them on a first name basis and they made our stay feel like a second home. The staff went above and beyond to make our vacation feel like a magical dream. They had fun entertainment by the pool during the day, but the entertainment at night seem to be lacking, however, I think it is because this resort is more of a relaxed place, and a lot of people did not attend the nightly entertainment. The food was what you would expect at an all-inclusive. There were some good options at breakfast and lunch and dinner were just OK. The Italian restaurant and the Mexican restaurant were fantastic and I highly recommend trying both. I highly recommend this resort for couples and families looking for a relaxed yet fun vacation away. The pictures online do not do this property justice as to how extraordinarily beautiful it is. We had the best week ever and will be going back many many times in the future. We found our home away from home!

2

Heather

1 de mar. de 2025

·

Hospedou-se por 5 noites

Receptionist was not friendly or accommodating. Very rude and loud, talking over me. He made a threatening comment more than once. Will not stay at any Reef properties again!

Receptionist was not friendly or accommodating. Very rude and loud, talking over me. He made a threatening comment more than once. Will not stay at any Reef properties again!

8

Maria Guadalupe

21 de out. de 2025

·

Hospedou-se por 6 noites

Great staff great bartenders room very clean nice air-conditioned

Great staff great bartenders room very clean nice air-conditioned

6

Bonnie Sue

30 de dez. de 2024

·

Hospedou-se por 7 noites

There were quite a few issues at the Reef Playacar. The staff at the buffet were very unfriendly. You had to get up at 7 am to put towels down for a spot on the beach or pools. There isn’t enough seating at all for everyone who stays there. We paid for premium and there weren’t any of those available either. People left their towels the entire day and never showed up to use the chairs. We’ve done a lot of all inclusive vacations and the food at the buffet was the worst we’ve experienced. There are two restaurants on site and once again you needed to get up at 7 am to get reservations the day of. We ate at one of them but were never able to get a reservation at the other one. We did eat at a restaurant at a sister hotel which was good. I wouldn’t stay here again.

There were quite a few issues at the Reef Playacar. The staff at the buffet were very unfriendly. You had to get up at 7 am to put towels down for a spot on the beach or pools. There isn’t enough seating at all for everyone who stays there. We paid for premium and there weren’t any of those available either. People left their towels the entire day and never showed up to use the chairs. We’ve done a lot of all inclusive vacations and the food at the buffet was the worst we’ve experienced. There are two restaurants on site and once again you needed to get up at 7 am to get reservations the day of. We ate at one of them but were never able to get a reservation at the other one. We did eat at a restaurant at a sister hotel which was good. I wouldn’t stay here again.

8

Kristi

7 de mar. de 2025

·

Hospedou-se por 7 noites

The property was very nice and clean. Then walking from building to building in the middle of the resort was beautiful, lined with trees, man made waterfalls, and a ton of greenery, but I’ve been to a hand full of all-inclusive hotels and this one was a “tiered all-inclusive”, you can upgrade your bracelet, so you could only get dinner at certain restaurants if you had the upgrade, drinks only if you had the upgrade, or sitting at the beach only if you had the upgrade. I did not enjoy that, I drink beer and the buffets are good for me. As a group of 6, half of us were upgraded and the other half weren’t. So it was hard to plan things. Upgrading the bracelet for room wise was all the same. We had all the same things, except for beer in our fridge, but I could just walk to the bar out of my room and get the same beer. So in my mind the upgrade is a waste of money for me, but maybe some need it was alcohol choice. You never had to fight for pool or beach seating. We always got the same area without having to get up at 3 AM to drop towels. As a blue bracelet, we always got a comfortable cabana to lounge in. All in all, we loved it. You meet the best people.

The property was very nice and clean. Then walking from building to building in the middle of the resort was beautiful, lined with trees, man made waterfalls, and a ton of greenery, but I’ve been to a hand full of all-inclusive hotels and this one was a “tiered all-inclusive”, you can upgrade your bracelet, so you could only get dinner at certain restaurants if you had the upgrade, drinks only if you had the upgrade, or sitting at the beach only if you had the upgrade. I did not enjoy that, I drink beer and the buffets are good for me. As a group of 6, half of us were upgraded and the other half weren’t. So it was hard to plan things. Upgrading the bracelet for room wise was all the same. We had all the same things, except for beer in our fridge, but I could just walk to the bar out of my room and get the same beer. So in my mind the upgrade is a waste of money for me, but maybe some need it was alcohol choice. You never had to fight for pool or beach seating. We always got the same area without having to get up at 3 AM to drop towels. As a blue bracelet, we always got a comfortable cabana to lounge in. All in all, we loved it. You meet the best people.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localizado na área fechada de Playacar, muitos acham seguro e agradável para caminhar, com acesso direto à praia e a Quinta Avenida a cerca de 15 a 20 minutos a pé. Alguns observam táxis mais caros e que ir para a cidade de dentro do complexo pode ser inconveniente.

Avaliações dos hóspedes relacionadas

8

Kelly

20 de abr. de 2025

·

Hospedou-se por 4 noites

This beachfront resort is in an excellent area, Playacar, which is gated and feels very safe. Walking, riding bikes or getting a taxi is easy. Outside of Playacar there are shops, historical sites, and museums. Wonderful restaurants locally, as well. But, there is also no reason to leave the Reef as there are restaurants on site, too. Boticelli and Terrazzo grill were our favorites. The Ome Spa was fabulous; we enjoyed our massages. We utilized the dive shop. The staff is helpful and friendly; we had a few delays that were not staff's fault. Also, the captain of the boat dropped us off quite a way from shore in our BCDs making us navigate waves and wind back to shore. Again, not staff's fault who were apologetic. Overall, we found the Reef to meet our needs and expectations.

This beachfront resort is in an excellent area, Playacar, which is gated and feels very safe. Walking, riding bikes or getting a taxi is easy. Outside of Playacar there are shops, historical sites, and museums. Wonderful restaurants locally, as well. But, there is also no reason to leave the Reef as there are restaurants on site, too. Boticelli and Terrazzo grill were our favorites. The Ome Spa was fabulous; we enjoyed our massages. We utilized the dive shop. The staff is helpful and friendly; we had a few delays that were not staff's fault. Also, the captain of the boat dropped us off quite a way from shore in our BCDs making us navigate waves and wind back to shore. Again, not staff's fault who were apologetic. Overall, we found the Reef to meet our needs and expectations.

10

Olga

12 de ago. de 2024

·

Hospedou-se por 1 noite

I liked the quiet, safe, relatively close to the town, comfortable, clean facilities and very good customer service.

I liked the quiet, safe, relatively close to the town, comfortable, clean facilities and very good customer service.

10

Ana

3 de nov. de 2025

·

Hospedou-se por 3 noites

La pasamos súper rico, es un hotel bien cerca de la Quinta Avenida que podemos ir a pie. Nos encantó

La pasamos súper rico, es un hotel bien cerca de la Quinta Avenida que podemos ir a pie. Nos encantó

8

Anthony

28 de mar. de 2025

·

Hospedou-se por 4 noites

We traveled as a group of friends, the beach access is great and the vibe was really cute. I would come again but I think I would pay to upgrade to have access to nicer booze and some of the fun vip seating areas. The staff were very kind and engaging. While we were there most of the guests seemed to be from Europe and while it was full, the resort didn’t feel too crowded. We also loved how easy it was to walk to 5th street and get the downtown experience without having to catch a ride.

We traveled as a group of friends, the beach access is great and the vibe was really cute. I would come again but I think I would pay to upgrade to have access to nicer booze and some of the fun vip seating areas. The staff were very kind and engaging. While we were there most of the guests seemed to be from Europe and while it was full, the resort didn’t feel too crowded. We also loved how easy it was to walk to 5th street and get the downtown experience without having to catch a ride.

6

Ana De

11 de ago. de 2025

·

Hospedou-se por 5 noites

The property itself is stunning—lush greenery surrounds the buildings, creating a serene, jungle-like atmosphere that feels wonderfully remote. Our room was spacious enough to comfortably accommodate our family of four. Now, onto the drawbacks. The hotel’s location isn’t the most convenient. It’s tucked inside a gated community, and getting to town (about 1.5 miles away) isn’t easy. You’re left with two options: walk in the heat or pay a steep fee of 300 pesos (roughly $16 USD) for a one-way ride. We opted for the non-member all-inclusive plan, which came with some frustrating limitations. Bars for non-members close at 6 p.m., and after that, only member-exclusive bars remain open. That means no access to even a soda after 6 p.m.—a major letdown. The buffet food was forgettable, and the service was noticeably understaffed. It took 10 to 15 minutes just to get our drinks, with only one server assigned to each section of 10 to 15 tables. It felt chaotic and poorly managed. We won't be staying in this hotel again.

The property itself is stunning—lush greenery surrounds the buildings, creating a serene, jungle-like atmosphere that feels wonderfully remote. Our room was spacious enough to comfortably accommodate our family of four. Now, onto the drawbacks. The hotel’s location isn’t the most convenient. It’s tucked inside a gated community, and getting to town (about 1.5 miles away) isn’t easy. You’re left with two options: walk in the heat or pay a steep fee of 300 pesos (roughly $16 USD) for a one-way ride. We opted for the non-member all-inclusive plan, which came with some frustrating limitations. Bars for non-members close at 6 p.m., and after that, only member-exclusive bars remain open. That means no access to even a soda after 6 p.m.—a major letdown. The buffet food was forgettable, and the service was noticeably understaffed. It took 10 to 15 minutes just to get our drinks, with only one server assigned to each section of 10 to 15 tables. It felt chaotic and poorly managed. We won't be staying in this hotel again.

8

mary

30 de jan. de 2024

·

Hospedou-se por 5 noites

Overall good experience it’s small but cozy and the beach didnt disappoint. Easy walk to everything

Overall good experience it’s small but cozy and the beach didnt disappoint. Easy walk to everything

8

Michele

17 de ago. de 2024

·

Hospedou-se por 7 noites

Great location great food great staff, dark jungle vibe. I prefer something a bit more tropical for next time as I missed the color, we did a lot of excursions, including swimming with sea turtles I rented a car from the resort for one day we swim in a cenote and did the explorer by Zcaret which was great good to get off the beach for a day out of the sun huge waterslide was insane bring your own ocean floats and yetis!

Great location great food great staff, dark jungle vibe. I prefer something a bit more tropical for next time as I missed the color, we did a lot of excursions, including swimming with sea turtles I rented a car from the resort for one day we swim in a cenote and did the explorer by Zcaret which was great good to get off the beach for a day out of the sun huge waterslide was insane bring your own ocean floats and yetis!

8

Gene

7 de jan. de 2025

·

Hospedou-se por 10 noites

Great location

Great location

8

Marco Antonio

31 de jul. de 2025

·

Hospedou-se por 6 noites

The Reef is located in a gated community making it a very safe and beautiful place, even to walk in the night outside. The great staff and very clean facilities, awesome pools. Unfortunately I was not able to enjoy the beach, as this time of the year tit is full of sargassum. Also, they were doing some loud remodeling next to our room for a couple of days. One thing to look out for when making reservations, make sure the all-inclusive is part of what you are paying for. I though when Expedia puts in the description 'all-inclusive' it came with the price, but I was never given the option to select it, so I only got the room. At the Reef I was not offered that option either. Other than that, a great place to stay.

The Reef is located in a gated community making it a very safe and beautiful place, even to walk in the night outside. The great staff and very clean facilities, awesome pools. Unfortunately I was not able to enjoy the beach, as this time of the year tit is full of sargassum. Also, they were doing some loud remodeling next to our room for a couple of days. One thing to look out for when making reservations, make sure the all-inclusive is part of what you are paying for. I though when Expedia puts in the description 'all-inclusive' it came with the price, but I was never given the option to select it, so I only got the room. At the Reef I was not offered that option either. Other than that, a great place to stay.

10

Silvia

29 de jun. de 2025

·

Hospedou-se por 3 noites

Muy bonita locación y bastante seguro.

Muy bonita locación y bastante seguro.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

A qualidade da comida é variada: muitos consideram o buffet limitado, sem graça ou morno, e pode ser difícil conseguir reservas em restaurantes à la carte. Alguns elogiam os restaurantes mexicanos/italianos e os tacos noturnos, mas a qualidade das bebidas e o serviço no bar variam, e não há serviço de quarto.

Avaliações dos hóspedes relacionadas

6

Luz Ma.

21 de fev. de 2026

·

Hospedou-se por 3 noites

La comida baja su calidad cada vez más

La comida baja su calidad cada vez más

6

Luis

25 de nov. de 2025

·

Hospedou-se por 2 noites

The quality of the hotel has decreased considerably over the last few years. Food is pretty average. A lot of noise at night makes it hard to sleep.

The quality of the hotel has decreased considerably over the last few years. Food is pretty average. A lot of noise at night makes it hard to sleep.

8

Yumi

1 de nov. de 2025

·

Hospedou-se por 6 noites

This was our first time staying at an all-inclusive. We came down to Mexico for dental work. I wouldn’t say this place is five stars but we liked it because it was small but it had everything we needed it. Two wonderful pools, a beautiful beach with lounge, chairs, and umbrellas! The two à la carte restaurants were OK. The buffet is outstanding. It’s really good. The rooms were also very clean and I didn’t feel that they were old. We are very comfortable here and the staff was very friendly. I think this is a great place to bring a large family, kids, couples or if you’re traveling by yourself.

This was our first time staying at an all-inclusive. We came down to Mexico for dental work. I wouldn’t say this place is five stars but we liked it because it was small but it had everything we needed it. Two wonderful pools, a beautiful beach with lounge, chairs, and umbrellas! The two à la carte restaurants were OK. The buffet is outstanding. It’s really good. The rooms were also very clean and I didn’t feel that they were old. We are very comfortable here and the staff was very friendly. I think this is a great place to bring a large family, kids, couples or if you’re traveling by yourself.

6

Caroline

16 de mai. de 2025

·

Hospedou-se por 3 noites

This was a cute little resort. The beds are as hard as a rock though. Probably my biggest complaint. Second conplaint is compared to other resorts we have stayed at their food selections aren’t the best. We were unimpressed with the buffet and the restaurants. However their late night taco bar is probably the best food they had if you can wait that long to eat. The pool was nice, the rooms were nice. We didnt visit the beach, at this time there was a lot of seaweed but i know that can be seasonal.

This was a cute little resort. The beds are as hard as a rock though. Probably my biggest complaint. Second conplaint is compared to other resorts we have stayed at their food selections aren’t the best. We were unimpressed with the buffet and the restaurants. However their late night taco bar is probably the best food they had if you can wait that long to eat. The pool was nice, the rooms were nice. We didnt visit the beach, at this time there was a lot of seaweed but i know that can be seasonal.

10

Claudiu

7 de out. de 2024

·

Hospedou-se por 8 noites

We love Playacar area and we had an amazing time at The Reef. The mexican a la carte restaruant has teh best food I had in all Playa de Carmen so far. Next time we will try the Italian restaurant too. We missed it this time

We love Playacar area and we had an amazing time at The Reef. The mexican a la carte restaruant has teh best food I had in all Playa de Carmen so far. Next time we will try the Italian restaurant too. We missed it this time

6

Bonnie Sue

30 de dez. de 2024

·

Hospedou-se por 7 noites

There were quite a few issues at the Reef Playacar. The staff at the buffet were very unfriendly. You had to get up at 7 am to put towels down for a spot on the beach or pools. There isn’t enough seating at all for everyone who stays there. We paid for premium and there weren’t any of those available either. People left their towels the entire day and never showed up to use the chairs. We’ve done a lot of all inclusive vacations and the food at the buffet was the worst we’ve experienced. There are two restaurants on site and once again you needed to get up at 7 am to get reservations the day of. We ate at one of them but were never able to get a reservation at the other one. We did eat at a restaurant at a sister hotel which was good. I wouldn’t stay here again.

There were quite a few issues at the Reef Playacar. The staff at the buffet were very unfriendly. You had to get up at 7 am to put towels down for a spot on the beach or pools. There isn’t enough seating at all for everyone who stays there. We paid for premium and there weren’t any of those available either. People left their towels the entire day and never showed up to use the chairs. We’ve done a lot of all inclusive vacations and the food at the buffet was the worst we’ve experienced. There are two restaurants on site and once again you needed to get up at 7 am to get reservations the day of. We ate at one of them but were never able to get a reservation at the other one. We did eat at a restaurant at a sister hotel which was good. I wouldn’t stay here again.

8

Shady

20 de jul. de 2025

·

Hospedou-se por 3 noites

The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.

The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.

6

bibi

21 de nov. de 2025

·

Hospedou-se por 2 noites

Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend

Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend

6

Gloria

12 de ago. de 2025

·

Hospedou-se por 1 noite

This used to be our go to hotel but the past 2 trips have not been great. The buffet has drastically changed. The options are not great. The other restaurants are ok when you can get reservations. Pool areas are not that clean. Wait lines at the bars are long.

This used to be our go to hotel but the past 2 trips have not been great. The buffet has drastically changed. The options are not great. The other restaurants are ok when you can get reservations. Pool areas are not that clean. Wait lines at the bars are long.

6

David

16 de jul. de 2025

·

Hospedou-se por 4 noites

Our stay was ok. Disappointed by the size of the pools - photos taken with a wide angle lens! There were plenty of opportunity to get a drink and food by the pool but it would have been nicer if they came around serving drinks The quality of the food in the buffet was poor, quite tasteless and at the most warm, not hot. The Mexican restaurant was very nice food but the Italian was terrible for food, atmosphere and service. The rooms were clean but basic. Beds were comfy and shower was excellent but it is a basic to provide a kettle and water in rooms. I did know that there would be no kettle but it was not worth having a premium room to have a kettle. There were a few cans of fizzy drink in the room when we arrived but it was not replenished. There was one accessible plug in the room, the rest were in the bathroom- so had to charge phones in the bathroom. The setting of the hotel was small but nice Overall we were disappointed.

Our stay was ok. Disappointed by the size of the pools - photos taken with a wide angle lens! There were plenty of opportunity to get a drink and food by the pool but it would have been nicer if they came around serving drinks The quality of the food in the buffet was poor, quite tasteless and at the most warm, not hot. The Mexican restaurant was very nice food but the Italian was terrible for food, atmosphere and service. The rooms were clean but basic. Beds were comfy and shower was excellent but it is a basic to provide a kettle and water in rooms. I did know that there would be no kettle but it was not worth having a premium room to have a kettle. There were a few cans of fizzy drink in the room when we arrived but it was not replenished. There was one accessible plug in the room, the rest were in the bathroom- so had to charge phones in the bathroom. The setting of the hotel was small but nice Overall we were disappointed.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

Adriano Jose

5 de ago. de 2026

·

Hospedou-se por 3 noites

Minha estadia com minha família foi excelente neste hotel. A cordialidade, a organização no dia a dia nas refeições, atividades externas e limpeza dos quartos estava impecável. Hotel com uma hospitalidade incrível. Recomendo a todas as famílias com crianças pequenas. Refeições muito bem balanceadas e fartas. Espero voltar em breve. Obrigado a todos pela excelente férias.

Minha estadia com minha família foi excelente neste hotel. A cordialidade, a organização no dia a dia nas refeições, atividades externas e limpeza dos quartos estava impecável. Hotel com uma hospitalidade incrível. Recomendo a todas as famílias com crianças pequenas. Refeições muito bem balanceadas e fartas. Espero voltar em breve. Obrigado a todos pela excelente férias.

8

Alexsander

15 de abr. de 2026

·

Hospedou-se por 2 noites

O lugar é muito bom, praia muito linda, apesar de ter sargaços, o hotel estava limpando a frente da praia. All inclusive vale muito a pena. Pontos relevantes do quarto que fiquei, a água do chuveiro estava entrando para o quarto, e não era pouco, o ar condicionado estava pingando também, outra coisa que me deixou um pouco decepcionado foi pelo fato da sacada do meu quarto estar virado para rua, sendo que tinha muitos quartos para o lado de dentro, que é um jardim muito lindo. Outra coisa chata que acontece lá é nas questão das cadeiras, o pessoal pega a toalha cedo e deixa as cadeiras marcadas, se chegar tarde fica sem cadeiras com cobertura. Detalhe, peguei o melhor pacote e acho que nisso não compensou, pois isso é bom para quem quer beber as bebidas mais caras mesmo.

O lugar é muito bom, praia muito linda, apesar de ter sargaços, o hotel estava limpando a frente da praia. All inclusive vale muito a pena. Pontos relevantes do quarto que fiquei, a água do chuveiro estava entrando para o quarto, e não era pouco, o ar condicionado estava pingando também, outra coisa que me deixou um pouco decepcionado foi pelo fato da sacada do meu quarto estar virado para rua, sendo que tinha muitos quartos para o lado de dentro, que é um jardim muito lindo. Outra coisa chata que acontece lá é nas questão das cadeiras, o pessoal pega a toalha cedo e deixa as cadeiras marcadas, se chegar tarde fica sem cadeiras com cobertura. Detalhe, peguei o melhor pacote e acho que nisso não compensou, pois isso é bom para quem quer beber as bebidas mais caras mesmo.

10

Veronica

5 de jan. de 2026

·

Hospedou-se por 4 noites

* o Hotel é maravilhoso, arborizado, limpo e impecável nas passarelas, vídeos, janelas, piscinas. Ambiente delicioso e aconchegante. * Recepção excelente! Após o checkin o Concierge nos recebeu explicou tudo sobre a dinâmica do resort * Staff sempre sorridente e prestativo. Nunca vi igual em nenhum lugar do mundo * Spa maravilhoso! Achei muito caro, mas valeu a pena experimentar * Quarto muito bom com aparência de novo, mas com cheiro de mofo dentro do armário * Quarto Sem espaço para abrir as malas, tivemos que colocar sobre a escrivaninha * Ducha maravilhosa! * o buffet tem bastante opção, mas a comida não é saborosa. Não comi nada que achasse gostoso. * Não sei a comida é feita com banha de porco ou frita no mesmo óleo do camarão, mas passei mal e vomitei quase todos os dias. * O restaurante mexicano a comida não é saborosa. Carne dura e fria, bolo seco, ambiente sem graça. Não indico. * A sorveteria só abre de 4 às 6. Um absurdo! Na hora mais quente do dia está fechada. Quando começa a esfriar aí ela abre. E ainda por cima fica láaaaaaaa longe da praia, perto da recepção e o acesso é por uma trilha escondida. Pra mim fica muito claro que o hotel quer economizar no sorvete. Ridículo! * A Praia do hotel muito boa. Quando tem sargaço, o staff limpa e está sempre agradável. Não achei a água quente na primeira semana de janeiro.

* o Hotel é maravilhoso, arborizado, limpo e impecável nas passarelas, vídeos, janelas, piscinas. Ambiente delicioso e aconchegante. * Recepção excelente! Após o checkin o Concierge nos recebeu explicou tudo sobre a dinâmica do resort * Staff sempre sorridente e prestativo. Nunca vi igual em nenhum lugar do mundo * Spa maravilhoso! Achei muito caro, mas valeu a pena experimentar * Quarto muito bom com aparência de novo, mas com cheiro de mofo dentro do armário * Quarto Sem espaço para abrir as malas, tivemos que colocar sobre a escrivaninha * Ducha maravilhosa! * o buffet tem bastante opção, mas a comida não é saborosa. Não comi nada que achasse gostoso. * Não sei a comida é feita com banha de porco ou frita no mesmo óleo do camarão, mas passei mal e vomitei quase todos os dias. * O restaurante mexicano a comida não é saborosa. Carne dura e fria, bolo seco, ambiente sem graça. Não indico. * A sorveteria só abre de 4 às 6. Um absurdo! Na hora mais quente do dia está fechada. Quando começa a esfriar aí ela abre. E ainda por cima fica láaaaaaaa longe da praia, perto da recepção e o acesso é por uma trilha escondida. Pra mim fica muito claro que o hotel quer economizar no sorvete. Ridículo! * A Praia do hotel muito boa. Quando tem sargaço, o staff limpa e está sempre agradável. Não achei a água quente na primeira semana de janeiro.

8

Talita Aparecida

5 de jan. de 2025

·

Hospedou-se por 3 noites

A proposta do hotel em meio a natureza é incrível. Uma experiência diferente de outros hotéis mais convencionais. No entanto, não o achei preparado para famílias com crianças até 10 anos. Não há nada destinado para os pequenos, o "espaço kids" nada mais é que mesinhas coloridas expostas. Bicicletas apenas para adultos. Atendimento no restaurante lento demais, comida estilo cozinha industrial. Falta qualidade de maneira geral em alimentação e sobremesa.

A proposta do hotel em meio a natureza é incrível. Uma experiência diferente de outros hotéis mais convencionais. No entanto, não o achei preparado para famílias com crianças até 10 anos. Não há nada destinado para os pequenos, o "espaço kids" nada mais é que mesinhas coloridas expostas. Bicicletas apenas para adultos. Atendimento no restaurante lento demais, comida estilo cozinha industrial. Falta qualidade de maneira geral em alimentação e sobremesa.

8

María Dolores

3 de nov. de 2024

·

Hospedou-se por 2 noites

Excelente

Excelente

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 23:59

Antes de 12:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

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As respostas instantâneas de IA são baseadas em informações do hotel

Considerando este hotel para sua viagem para Playa del Carmen?

Como costumam ser as tarifas dos quartos no The Reef Playacar Beach Resort & Spa em Playa del Carmen?

Nos próximos 60–90 dias, as tarifas dos quartos no The Reef Playacar Beach Resort & Spa em Playa del Carmen geralmente ficam em torno de US$ 142 por noite para dois hóspedes, variando de US$ 96 a US$ 186 em datas de pico.

Qual é a época menos movimentada para visitar o The Reef Playacar Beach Resort & Spa em Playa del Carmen?

A época mais tranquila no The Reef Playacar Beach Resort & Spa em Playa del Carmen é em maio, enquanto agosto é o mês com maior demanda. Espere bem menos multidões no início do outono e um aumento acentuado, conforme se aproxima o mês de agosto.

Qual é o mês mais barato para se hospedar no The Reef Playacar Beach Resort & Spa em Playa del Carmen?

Setembro é o mês mais barato para se hospedar no The Reef Playacar Beach Resort & Spa em Playa del Carmen, com uma média de US$ 130 por noite; fevereiro é o mês mais caro, com uma média de US$ 544. As tarifas mais baixas em setembro ocorrem mesmo com maio sendo o mês menos movimentado.

Como é a vizinhança ao redor do The Reef Playacar Beach Resort & Spa em Playa del Carmen?

O The Reef Playacar Beach Resort & Spa em Playa del Carmen está localizado em Quintana Roo, perto da Praia de Playacar e das Ruínas Maias de Playacar, com fácil acesso à Quinta Avenida e atrações como o Museu 3D de Maravilhas. A propriedade é especialmente voltada para casais e famílias e é ideal para estadias focadas em praia, spa e família.

Como os preços do The Reef Playacar Beach Resort & Spa se comparam com outros hotéis em Playa del Carmen?

Mais barato do que 11 de 17 hotéis comparáveis nas proximidades, o The Reef Playacar Beach Resort & Spa em Playa del Carmen apresenta uma mediana típica de US$ 197 por noite em comparação com cerca de US$ 327 para propriedades semelhantes.

Quanto está a diária em The Reef Playacar Beach Resort & Spa - All Inclusive-Playa del Carmen em comparação com as últimas semanas?

O preço atual em The Reef Playacar Beach Resort & Spa - All Inclusive-Playa del Carmen é de US$ 166 por noite para 2 hóspedes, um valor típico para este hotel: uma variação de 10% em relação à média de US$ 157 dos últimos 60 dias. O preço da maioria das diárias nesse período ficou entre US$ 112 e US$ 203.

Preços para próximas datas

setembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $211
20 $156	21 $156	22 $169	23 $179	24 $151	25 $231	26 $232
27 $155	28 $144	29 $145	30 $144

outubro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.

2026-09-19: 210.96999353637693USD
2026-09-20: 155.87333329315183USD
2026-09-21: 155.62356135101317USD
2026-09-22: 169.47931828765869USD
2026-09-23: 178.58340048522948USD
2026-09-24: 150.59025385894773USD
2026-09-25: 231.04713866882324USD
2026-09-26: 231.8417147125244USD
2026-09-27: 155.47495930633545USD
2026-09-28: 144.25522468414306USD
2026-09-29: 144.55150044860838USD
2026-09-30: 144.25522468414306USD
2026-10-01: 155.91649164276123USD
2026-10-02: 167.42581108398437USD
2026-10-03: 167.42581108398437USD
2026-10-04: 147.89163091888426USD
2026-10-05: 155.62356135101317USD
2026-10-06: 151.8861954055786USD
2026-10-07: 151.89334175567626USD
2026-10-08: 152.8866143569946USD
2026-10-09: 162.88374509887694USD
2026-10-10: 155.91649164276123USD
2026-10-11: 156.60294411010742USD
2026-10-12: 156.16922371520994USD
2026-10-13: 155.91649164276123USD
2026-10-14: 171.98801996765135USD
2026-10-15: 172.8434450805664USD
2026-10-16: 156.88117884368896USD
2026-10-17: 132.12062588272093USD
2026-10-18: 109.63880400466918USD
2026-10-19: 116.64639580459594USD
2026-10-20: 116.64639580459594USD
2026-10-21: 115.0947095085144USD
2026-10-22: 116.64639580459594USD
2026-10-23: 116.64639580459594USD
2026-10-24: 124.13865201721191USD
2026-10-25: 138.43045891876218USD
2026-10-26: 138.43045891876218USD
2026-10-27: 152.7222658203125USD
2026-10-28: 145.57636236953735USD
2026-10-29: 145.57636236953735USD
2026-10-30: 145.57636236953735USD
2026-10-31: 152.7222658203125USD
2026-11-01: 152.7222658203125USD
2026-11-02: 152.7222658203125USD
2026-11-03: 152.7222658203125USD
2026-11-04: 152.7222658203125USD
2026-11-05: 152.7222658203125USD
2026-11-06: 152.7222658203125USD
2026-11-07: 152.7222658203125USD
2026-11-08: 152.7222658203125USD
2026-11-09: 152.7222658203125USD
2026-11-10: 151.30469619750974USD
2026-11-11: 152.7222658203125USD
2026-11-12: 152.7222658203125USD
2026-11-13: 185.87926343688963USD
2026-11-14: 194.86166501159667USD
2026-11-15: 194.86166501159667USD
2026-11-16: 152.7222658203125USD
2026-11-17: 152.7222658203125USD
2026-11-18: 152.7222658203125USD
2026-11-19: 156.8883251937866USD