Is parking available at the property?

Yes, parking is available on-site and is free of charge.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas, including the registration desk and bathrooms.

How is the property situated in relation to key landmarks?

The hotel is located near the bay, just a 2-minute walk from Paseo del Mar Mall and 6 minutes by foot from Colonizacion Alemana Monument. It is approximately 0.3 miles from Puerto Montt Cathedral and Iglesia Catedral.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although the specific age limit is not provided.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 20.00 per night. An advance request for extra beds is required.

Hotel Gran Pacifico - 4 Star Stay in Puerto Montt

Average nightly price at Hotel Gran Pacifico by month, last 12 months (USD)
Month	Average price
January	$98
February	$97
March	$81
April	$67
May	$61
June	$71
July	$69
August	$66
September	$61
October	$73
November	$95
December	$77

What guests think

At Hotel Gran Pacifico, travellers describe friendly, helpful staff and a convenient location near the bay and malls, with many rooms large and comfortable and some offering great views, while the building and decor feel dated in several areas.

Cleanliness and maintenance are mixed, with repeated notes about stained carpets, aging bathrooms, and occasional mold or dust alongside many comments saying rooms were clean. Breakfast and the top-floor restaurant earn frequent praise for good food, though service can falter and options or hours may be limited. Parking is available next door but can be tight or inconvenient. Expect a comfortable, value-focused stay in an older, well-located property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available in an adjacent garage, though some guests found spaces tight or access a bit inconvenient.

Related guest reviews

10

Michael

Mar 3, 2024

·

Stayed 2 nights

Big rooms, big bed, very helpful staff, spoke fairly good english. Very comfortable stay, english speaking tv channels, decent breakfast, stunning views. Very close to the center & the bay front, supermarket was 50mtrs away, also had car parking.

8

Joseph

Dec 28, 2024

·

Stayed 5 nights

Very limited amenities in bathroom. Place is a bit dated. Breakfast included was just okay. Parking in the garage is tight and a bit inconvenient. However, the front was very helpful during the Christmas period. Especially helpful and accommodating was Soledad. She made up for a lot of drawbacks to the hotel.

10

Lynda Karen

Apr 1, 2024

·

Stayed 1 night

Está muy bien ubicado. Fácil acceso y cuenta con estacionamiento.

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10

peggy

Mar 22, 2023

·

Stayed 1 night

Le personnel est accueillant … L’hôtel est à moins de 30 minutes de l’aéroport ce qui est pratique..Nous avons apprécié l’accès au stationnement

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10

F

Dec 4, 2025

·

Stayed 1 night

Les lits étaient confortables. C'était calme. Propre. Si on ne veut pas sortir, il y a le restaurant au dernier étage. Je cherchais un hôtel avec un parking attenant, il y en a un, même s'il ne communique pas directement avec l'intérieur de l'hôtel, c'est juste à côté. Petit déjeuner moyen, mais compris dans le prix de la chambre. Bon rapport qualité prix. Bon emplacement pour l'aéroport.

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8

Paul

Nov 5, 2024

·

Stayed 3 nights

Faded elegance. Nice restaurant/breakfast area. Great views. Convenient parking in adjoining car park. Room comfortable but somewhat drab and in need of more attention to detail - for example, thick dust on some window sills and chair frame, loose toilet roll holder. Access corridor carpets looked like they could do with a thorough shampoo or, better still, replacement.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: several guests mention stained carpets, aging or moldy bathroom areas, dust, or stained linens, while others say rooms and common areas were clean.

Related guest reviews

8

Julie

Jan 22, 2023

·

Stayed 1 night

The hotel was nice, staff great. However, I had to report the filthy bathtub/shower walls. Only stayed one night, but hopefully will be cleaned. It’s located very near to the beach boardwalk. Lovely children’s playground. The street the hotel is on is a little run down, but a short walk to better areas. It was just a stopover night for us on return from Chiloe.

6

Fabio

Feb 24, 2025

·

Stayed 1 night

The location is good, with a top floor restaurant with a view. Rooms were spacious, with plenty of room for luggage. The people were polite and helpful. The property’s condition is tired and stained. Hallway carpets are stained, ceramic tile on the bathroom floor was blackened. Some mold around the bathtub, baseboards coming away from the wall. We arrived early and had to carry luggage to a lower level and back up. On checking out, they ran our credit card twice trying to pay our bill for dinner (waiting to see if we will be charged double…). Dinner in the restaurant was good( fondue for two).

6

Michael

Feb 17, 2023

·

Stayed 1 night

Staff were excellent. Breakfast buffet was great. The room could use a makeover, at the very least a deep cleaning. Carpets and linens were stained. For this reason I would not stay there again.

6

Mikos

Feb 2, 2026

·

Stayed 8 nights

Breakfast. Eggs that are actually COOKED. Use bleach in bathroom to get rid of mould.

10

Rob

Jan 23, 2025

·

Stayed 5 nights

The carpets in the hallways had multiple stains, the carpet in the room could use a good cleaning or removal. The shower walls needed attention, grout and seals were showing signs of deteriation. Our window over looking the ocean side, one of the windows had gone milky. The staff were great! The dining on the 10th floor was amazing, both the view and the food.

4

Marian

Dec 13, 2023

·

Stayed 2 nights

This might have been a nice hotel in the past but that is no longer the case. The rooms are very bare bones. The rooms are clean

6

Elisabeth

Apr 16, 2025

·

Stayed 2 nights

Das Personal war sehr nett und aufmerksam! Es war sauber! Nur die Teppiche fand ich altmodisch bzw schmuddelig! Genau wie das Jacuzzi das Schwimmbad hatte zuviel chlor!

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8

Steffen

Jan 6, 2022

·

Stayed 2 nights

Hotel ist etwas in die Jahre gekommen, aber sehr zentral, Personal sehr bemüht und freundlich, Sauberkeit könnte besser sein, mein Bettlaken hatte bei Einzug komische braune Flecken - in so einem Bett schläft man nicht so gerne.

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10

Carlos

Sep 29, 2025

·

Stayed 3 nights

Great place to stay! Clean and convenient. Also, hands down the best breakfast experience I’ve had at a hotel!

8

Paul

Nov 5, 2024

·

Stayed 3 nights

Faded elegance. Nice restaurant/breakfast area. Great views. Convenient parking in adjoining car park. Room comfortable but somewhat drab and in need of more attention to detail - for example, thick dust on some window sills and chair frame, loose toilet roll holder. Access corridor carpets looked like they could do with a thorough shampoo or, better still, replacement.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are large and comfortable, often with bay or sea views; however, decor and furniture feel dated, some mattresses and pillows disappoint, and some report weak in-room Wi‑Fi or limited temperature control.

Related guest reviews

10

Michael

Mar 3, 2024

·

Stayed 2 nights

Big rooms, big bed, very helpful staff, spoke fairly good english. Very comfortable stay, english speaking tv channels, decent breakfast, stunning views. Very close to the center & the bay front, supermarket was 50mtrs away, also had car parking.

10

EDUARDO

Jan 12, 2026

·

Stayed 4 nights

Quarto excelente, grande e com uma belíssima vista. Equipe muito atenciosa.

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8

Fernando

Jun 27, 2022

·

Stayed 3 nights

Las instalaciones estaban bien, solo que la temperatura del la habitación no se puede controlar y a veces hacia mucho calor.

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8

Ellen

Nov 5, 2025

·

Stayed 1 night

Friendly staff and thanks for upgrading our room to a sea view room. Really enjoyed the view! We enjoyed our stay. Thanks!

6

Raquel

Oct 26, 2025

·

Stayed 2 nights

Personal amable. Habitación en el quinto piso, con vista a una azotea con varios sistemas de aire acondicionado. El colchón de la cama demasiado blando, pedí que me cambien de habitación y me dijeron que todos estaban igual.

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10

Emanuela

Feb 15, 2024

·

Stayed 1 night

The hotel is well located and rooms were large and comfortable

10

Rob

Jan 23, 2025

·

Stayed 5 nights

The carpets in the hallways had multiple stains, the carpet in the room could use a good cleaning or removal. The shower walls needed attention, grout and seals were showing signs of deteriation. Our window over looking the ocean side, one of the windows had gone milky. The staff were great! The dining on the 10th floor was amazing, both the view and the food.

8

William

Mar 28, 2024

·

Stayed 3 nights

En la publicación indican que el hotel es de 4 estrellas pero por sus facilidades parece más bien uno de 3 estrellas. Por ejemplo, las almohadas no eran buenas y tenían mal olor

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6

Alejandro

Jul 15, 2023

·

Stayed 2 nights

Señal WiFi va y viene en las habitaciones Agua caliente en la ducha tiene horarios limitados

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4

NESTOR

Jan 15, 2026

·

Stayed 3 nights

Foi ruim. Hotel com colchões muito antigos deformados pelo uso. Travesseiros muito altos. Dormi noites ruins. Pior ainda foi minha mulher que cortou o pé no batente de uma porta do banheiro, que estava fixado no piso e o atendente da recepção ainda foi grosseiro com ela.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, professional, and accommodating, with thoughtful touches like early breakfast-to-go and helpful front desk support; however, some guests report lapses including rudeness, slow restaurant service, and occasional billing or check-in issues.

Related guest reviews

6

Fabio

Feb 24, 2025

·

Stayed 1 night

The location is good, with a top floor restaurant with a view. Rooms were spacious, with plenty of room for luggage. The people were polite and helpful. The property’s condition is tired and stained. Hallway carpets are stained, ceramic tile on the bathroom floor was blackened. Some mold around the bathtub, baseboards coming away from the wall. We arrived early and had to carry luggage to a lower level and back up. On checking out, they ran our credit card twice trying to pay our bill for dinner (waiting to see if we will be charged double…). Dinner in the restaurant was good( fondue for two).

8

Joseph

Dec 28, 2024

·

Stayed 5 nights

Very limited amenities in bathroom. Place is a bit dated. Breakfast included was just okay. Parking in the garage is tight and a bit inconvenient. However, the front was very helpful during the Christmas period. Especially helpful and accommodating was Soledad. She made up for a lot of drawbacks to the hotel.

8

Ellen

Nov 5, 2025

·

Stayed 1 night

Friendly staff and thanks for upgrading our room to a sea view room. Really enjoyed the view! We enjoyed our stay. Thanks!

8

Sacha

Dec 31, 2024

·

Stayed 2 nights

The hotel is located next to the old mall and only 5 or 6 blocks from the big mall. The place is nice. The downside is the restaurant. The service there is not good. Overall, a nice experience.

6

Sebastian

Feb 16, 2025

·

Stayed 1 night

El chekin fue horrible, estacionamiento ocupado, falló impresora, estaba pagado y me cobraron el iva al ingresar… mal!!… habitación sin A/C, ducha con tina tapada… lo bueno: cama espectacular, desayuno excelente.

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10

Paty

Nov 21, 2023

·

Stayed 6 nights

Excellent stay, staff friendly and helpful. We had to check out early and they packed us a hardy breakfast to go! Nice views!

10

adriana

Sep 15, 2025

·

Stayed 2 nights

Staff was friendly and provided a great service. Breakfast was very good with a breathtaking view. The room was comfortable.

10

Karla

Nov 7, 2023

·

Stayed 1 night

The front desk staff were amazing as they were so friendly & went out of their way to help us with everything that we needed They arranged a taxi to take us to the airport in the morning & even packed a breakfast bag to go for us. It was a nice bonus that they spoke English too.

4

NESTOR

Jan 15, 2026

·

Stayed 3 nights

Foi ruim. Hotel com colchões muito antigos deformados pelo uso. Travesseiros muito altos. Dormi noites ruins. Pior ainda foi minha mulher que cortou o pé no batente de uma porta do banheiro, que estava fixado no piso e o atendente da recepção ainda foi grosseiro com ela.

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10

Sandra

Mar 17, 2023

·

Stayed 1 night

Great location hotel, very friendly and professional staff. Loved our short stay. Breakfast on rooftop restaurant was amazing.

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AI-generated summary based on recent guest reviews

Location

Convenient, central base close to the bayfront, malls, and transport, and reasonably handy for the airport; a few note the immediate street or surroundings feel run-down.

Related guest reviews

10

Thomas

May 8, 2024

·

Stayed 3 nights

Friendly staff, great location

8

Julie

Jan 22, 2023

·

Stayed 1 night

The hotel was nice, staff great. However, I had to report the filthy bathtub/shower walls. Only stayed one night, but hopefully will be cleaned. It’s located very near to the beach boardwalk. Lovely children’s playground. The street the hotel is on is a little run down, but a short walk to better areas. It was just a stopover night for us on return from Chiloe.

8

Juan Diego Ruiz

Dec 11, 2024

·

Stayed 3 nights

Very well located, breakfasts were ok

10

Michael

Mar 3, 2024

·

Stayed 2 nights

Big rooms, big bed, very helpful staff, spoke fairly good english. Very comfortable stay, english speaking tv channels, decent breakfast, stunning views. Very close to the center & the bay front, supermarket was 50mtrs away, also had car parking.

10

Ana Consuelo

Jul 16, 2025

·

Stayed 1 night

Hotel muito bom e localização ótima!

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8

Sacha

Dec 31, 2024

·

Stayed 2 nights

The hotel is located next to the old mall and only 5 or 6 blocks from the big mall. The place is nice. The downside is the restaurant. The service there is not good. Overall, a nice experience.

10

Lynda Karen

Apr 1, 2024

·

Stayed 1 night

Está muy bien ubicado. Fácil acceso y cuenta con estacionamiento.

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10

Andrea

Feb 11, 2024

·

Stayed 1 night

Enjoyed our stay. Didn't have cell service yet coming from the airport so we drove in blind and the hotel was very easy to find.

10

peggy

Mar 22, 2023

·

Stayed 1 night

Le personnel est accueillant … L’hôtel est à moins de 30 minutes de l’aéroport ce qui est pratique..Nous avons apprécié l’accès au stationnement

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10

F

Dec 4, 2025

·

Stayed 1 night

Les lits étaient confortables. C'était calme. Propre. Si on ne veut pas sortir, il y a le restaurant au dernier étage. Je cherchais un hôtel avec un parking attenant, il y en a un, même s'il ne communique pas directement avec l'intérieur de l'hôtel, c'est juste à côté. Petit déjeuner moyen, mais compris dans le prix de la chambre. Bon rapport qualité prix. Bon emplacement pour l'aéroport.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and the rooftop restaurant are frequently praised for good food; occasional drawbacks include limited variety or hours, service missteps, and minor shortages at busy times.

Related guest reviews

8

Juan Diego Ruiz

Dec 11, 2024

·

Stayed 3 nights

Very well located, breakfasts were ok

8

Sacha

Dec 31, 2024

·

Stayed 2 nights

The hotel is located next to the old mall and only 5 or 6 blocks from the big mall. The place is nice. The downside is the restaurant. The service there is not good. Overall, a nice experience.

6

Mikos

Feb 2, 2026

·

Stayed 8 nights

Breakfast. Eggs that are actually COOKED. Use bleach in bathroom to get rid of mould.

10

anthony

Mar 3, 2024

·

Stayed 1 night

We had a beautiful room, 901. It was really nice for the price we paid. Breakfast was good but they ran out of plates and coffee. The young man at the front desk is always super helpful. We loved our stay!

10

adriana

Sep 15, 2025

·

Stayed 2 nights

Staff was friendly and provided a great service. Breakfast was very good with a breathtaking view. The room was comfortable.

10

Carlos

Sep 29, 2025

·

Stayed 3 nights

Great place to stay! Clean and convenient. Also, hands down the best breakfast experience I’ve had at a hotel!

8

mario

Nov 29, 2022

·

Stayed 2 nights

EL HOTEL ES COMODO Y CUENTA CON TODOS LOS SERVICIOS NECESARIOS. EL RESTAURANT ES EXCELENTE Y CON UNA GRAN VISTA A LA BAHIA.. TIENE UNA BUENA RELACION PRECIO CALIDAD. POR HABER RESERVADO EN HOTELES.COM CUATRO DIAS ANTES DE MI CHECK IN ME CARGARON UNA NOCHE, A LA LLEGADA ME COBRARON LAS DOS NOCHES DE MI ESTADIA Y HE TENIDO QUE LLAMAR PARA PEDIR LA DEVOLUCION DEL FEE.

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10

Hester

Jan 15, 2024

·

Stayed 1 night

Het personeel is zeer servicegericht. Het hotel is wat gedateerd maar het is een degelijk hotel en alles functioneert. Het is heel netjes en schoon en het bed was heerlijk maar heel fris lakens. We hadden een kamer met fantastisch uitzicht op de baai. Het ontbijt was uitgebreid en lekker. Het restaurant is ook goed voor het diner, was lekker en met prachtig uitzicht.

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8

Bruce

Mar 28, 2022

·

Stayed 2 nights

An OK hotel. Older, but clean and functional. No lunch available. Staff was friednly but did not go out of theior way to help (e.g., I asked if there was a coffee machine available -- noticing the sig marked Self-Serve Coffee Machine -- and I was told "No". No suggestion about where I could get a coffee nearby, why the sign was there but not the machine, just "No." and, when I enquired further (at about 2:00 pm), I was told the restaurant would be open at 7:00.

10

Sandra

Mar 17, 2023

·

Stayed 1 night

Great location hotel, very friendly and professional staff. Loved our short stay. Breakfast on rooftop restaurant was amazing.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $60	2 $59	3 $63
4 $62	5 $63	6 $63	7 $65	8 $63	9 $67	10 $65
11 $65	12 $64	13 $63	14 $62	15 $63	16 $62	17 $63
18 $64	19 $64	20 $64	21 $65	22 $64	23 $64	24 $61
25 $79	26 $79	27 $79	28 $80	29 $61	30 $72	31 $85

Hotel Gran Pacifico

Prices for Hotel Gran Pacifico

Monthly average prices

About this property

Location

Room options

Junior Studio Suite

Suite

Superior Twin Room

Superior Double Room

Standard Twin Room

Standard Double Room

Junior Studio Suite, Multiple Beds

Guest reviews of Hotel Gran Pacifico

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Gran Pacifico

Prices for upcoming dates