Name: Holiday Inn London-Shepperton by IHG
Address: Felix Lane, Shepperton, Surrey (comté), GB
Price range: 80 $US–278 $US per night
Rating: 8.1

Ce qu'en disent des voyageurs

À l'Holiday Inn London-Shepperton by IHG, les voyageurs louent fréquemment le personnel accueillant, les chambres propres et confortables, ainsi que la piscine, le spa et la salle de sport appréciés, le tout dans un cadre calme et verdoyant, idéalement situé à proximité de Thorpe Park mais un peu éloigné des commerces et des transports.

Le petit-déjeuner reçoit de nombreux commentaires positifs, mais la qualité des plats et les temps d'attente au restaurant sont variables. Certains clients mentionnent des problèmes d'entretien et de confort tels que le contrôle de la température, des portes ou des canalisations bruyantes, des problèmes de TV/Wi-Fi et des réinitialisations de carte d'accès. Un parking est disponible, mais payant, et son contrôle a parfois causé de la confusion. Attendez-vous à un séjour confortable et familial, avec quelques compromis à prendre en compte.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les équipements de loisirs sont un point fort, avec une piscine bien équipée, un sauna/hammam et une petite salle de sport, ainsi qu'un agréable bar/salon. Le parking est payant et a parfois causé des confusions concernant les tickets ; certains signalent des problèmes d'entretien de la piscine/du jacuzzi ou des restrictions d'accès dues aux cours ou aux heures d'ouverture pour les enfants.

Avis de voyageur à ce sujet

10

pan pan

3 janv. 2026

·

A séjourné 1 nuit

Holiday Inn London–Shepperton by IHG has always been our family’s most favourite hotel in the UK. Whenever my son’s school term break or a long holiday begins, this is the first place we want to come to refresh ourselves and truly enjoy some chill family time. During this Christmas and New Year season, we enjoyed two unforgettable and amazing stays here (22nd–23rd December 2025 & 2nd–3rd January 2025), and once again, the hotel exceeded our expectations. Our wonderful experience began at reception. When we discovered that something in our room was not working properly, the amiable and professional receptionist Ms. Tea approached our room immediately. She showed us the utmost care and concern and helped us exchange for a much more comfortable and convenient room, especially suitable for my only son. As the kids’ swimming time was set until 7:00 p.m., Tea kindly suggested that we go swimming first and return to reception later to collect the new room keys. Thanks to her thoughtful arrangement, we had more than enough time to fully enjoy the excellent swimming pool, Jacuzzi, dry sauna, and wet steam room. It truly helped both adults and kids to relax and chill completely. After our swimming session, we were very hungry. At that moment, Restaurant Manager Mr. Nadeem approached us and brought my son some board games and painting sheets. My son was extremely excited, especially because Nadeem remembered him. His warm and thoughtful gesture made us feel very close and cheerful.

10

Stephanie

20 juil. 2025

·

A séjourné 1 nuit

Clean and comfortable. Efficiency booked into hotel. We used the pool, which was a little grunby around the rim. Only slight niggle would be paying to park for the night £8. Hotel is in a pleasant area with a marina and parkland around it.

10

Peter

10 mai 2025

·

A séjourné 2 nuits

Good out of the way hotel which caters for the athletic types with a gym and swimming pool. Has a large car park good as you have to have transport to get to it.

10

Brett

18 août 2025

·

A séjourné 1 nuit

Great hotel. Very clean and has a great small gym, pool area, sauna and steam room

6

Jonathan

15 août 2025

·

A séjourné 1 nuit

Helpful staff , despite some IT issues. The lobby and restaurant were spotlessly clean. The hall way to our room could do with somw TLC, and the door to pur bathroom was the same. Gym was small with not mich kit there but the pool looked nice- no kids after 7pm.

10

Eleanor

20 avr. 2024

·

A séjourné 1 nuit

Great pool and spa facilities, lots of parking, reception very helpful, meal at the restaurant was nice although a little overpriced. Amazing breakfast!

10

Brett

24 juil. 2025

·

A séjourné 1 nuit

Good gym, pool

10

Fathima Nafla

7 août 2025

·

A séjourné 2 nuits

The service was really good overall, but there are two matters that need to be addressed On the second day of our stay, we went to the pool after signing in at reception.around 11am However, after about 10–15 minutes, we were asked to leave due to a regular class taking place. This was disappointing as we were not informed about it in advance, and the kids were really upset.

10

Katie

2 août 2024

·

A séjourné 2 nuits

Everything is well-maintained. The spa and pool were a huge bonus. The bar area is great - spacious and comfortable, serving tasty pizza til 11pm. There's a beautiful outdoor area by the river. Breakfast is high quality. We wish we had booked another night!

8

CHRISTOPHER

20 mai 2024

·

A séjourné 1 nuit

Have stayed at the hotel a few times now and like it very much. The only fly in the ointment with our most recent stay was that we received a parking ticket for parking in the hotel car park. Even though we checked in and booked the car in on the screen at reception, this did not prevent us being threatened with the fine, which was swiftly dealt with by the hotel staff and revoked. We understand these things happen, and it would not stop us from rebooking with the hotel.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreux clients ont trouvé les chambres et les parties communes très propres ou impeccables. Certains ont toutefois noté des lacunes telles que des chambres poussiéreuses, des cheveux dans les salles de bain, des odeurs persistantes, des plateaux non retirés dans les couloirs et un service de nettoyage irrégulier.

Avis de voyageur à ce sujet

10

Stephanie

20 juil. 2025

·

A séjourné 1 nuit

Clean and comfortable. Efficiency booked into hotel. We used the pool, which was a little grunby around the rim. Only slight niggle would be paying to park for the night £8. Hotel is in a pleasant area with a marina and parkland around it.

8

Gillian

7 oct. 2025

·

A séjourné 2 nuits

Enjoyed our stay, the room was spotlessly clean , the bed was comfortable, the under floor heating in the bathroom was amazing. We had a minor problem that was sorted when we spoke to the reception staff.

6

David

12 juil. 2025

·

A séjourné 1 nuit

Safe wasn’t working and wasn’t fixed after being reported / checked. Lots of hairs in bathroom. Fridge was warm.

8

Neil

8 déc. 2025

·

A séjourné 1 nuit

Very friendly helpful staff. Room was spotless and spacious. Loved the heated floor in the bathroom. Lovely breakfast and good choice of foods. Very nice stay thank you.

4

G S

5 nov. 2024

·

A séjourné 1 nuit

Room not clean, very noisy doors just outside the room and breakfast was terrible.

10

Steve

6 oct. 2025

·

A séjourné 1 nuit

Clean and well run

10

Dawn

25 juil. 2023

·

A séjourné 4 nuits

Had a lovely relaxing stay. Staff incrediably helpful & friendly. Room was comfortable, my only comment would be the net curtains in our room could have been cleaner-black marks. Everywhere else very clean.

8

Stuart

21 juin 2023

·

A séjourné 5 nuits

The staff at Shepperton were all amazingly friendly. The hotel itself was very very clean, our room was spotless and made up every day of our 5 night stay. The breakfast buffet was also top notch with a selection of and cold food to suite every taste. The air-con in the room was perfect, which was good as it was in the late 20,s outside. The car park is large and £3 per day, you really need a car as the hotel is out of the way. We used Shepperton train station to get into London, it is about a 25 minute walk there, the train takes about 55 minutes to Waterloo. The hotels fitness centre was a popular place, always somebody using it and the pool. The only problem we had was that the internet was hit and miss which meant that the tv apps didn't work, I ended up using my mobile as a hot spot for my laptop.

6

Kirk

3 août 2023

·

A séjourné 3 nuits

Hotel was very busy - coiridors littered with trays and old dishes not cleared. The first / second day of a 3 day stopover- room not serviced despite reguests

4

LAURA

16 mai 2025

·

A séjourné 1 nuit

The room was dusty and not cleaned very well, hair in the bathroom for one. The room although refurbished is badly maintained with paint peeling off the wall in the bathroom and all walls and skirting boards scratched and dusty. You can also hear people in the rooms next door showering and flushing the toilet. Would never stay again.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement confortables, avec des agencements parfois spacieux et des touches appréciées, comme un chauffage au sol dans la salle de bain. Les points négatifs signalés incluent des problèmes de contrôle de la température, du bruit provenant des portes ou de la plomberie, des canapés-lits petits ou inconfortables, des chambres sombres ou vieillottes, et d'occasionnels problèmes de TV/Wi-Fi.

Avis de voyageur à ce sujet

2

abdulalem

18 mai 2023

·

A séjourné 3 nuits

The room to small for 2 people and no refrigerator in room .

10

karen

11 juil. 2025

·

A séjourné 1 nuit

This is a very nice hotel in a good location with a nice restaurant & bar. Only negative for us was the location of the room as our room was next to the fire doors which are closed at night so every time someone went through them the door would bang.

8

Gillian

7 oct. 2025

·

A séjourné 2 nuits

Enjoyed our stay, the room was spotlessly clean , the bed was comfortable, the under floor heating in the bathroom was amazing. We had a minor problem that was sorted when we spoke to the reception staff.

6

helen

21 juil. 2024

·

A séjourné 1 nuit

Lovely staff lovely room But very noisy was woken up several times but an event and people shouting and arguing. No air conditioning so windows open as hot room.

8

Keith

23 déc. 2025

·

A séjourné 1 nuit

Very noisy toilet system sounds like drilling so they moved us to another room but should not havevhappend and was an inconvenience

4

Imran

16 août 2024

·

A séjourné 2 nuits

Arrived at the hotel from a long journey booked a family room what I can I say didn’t full fit the family . Sofa bed was small and terrible no way could of fitted 2 children onit wasn’t happy ask the receptionist can we change room the answer was we don’t have any bigger size room but rudley just offered a refund back there and then no sorry or anything I would have took the refund but as I was travelling 5 hours drive lasthing I wana be doing is looking for hotels. Didn’t like the receptionist she was rude horrible and not welcoming.i would have had at-least like some sort of compensation for not full filling are family room for us . Would I stay there again NO.

6

Lee

9 juin 2025

·

A séjourné 1 nuit

Arrived and booked through Hotels.com, was greeted by reception warmly, was allocated room on the first floor, sadly no view whatsoever as it was blocked by Roofing, therefore made the room feel very dark. Room could do with a lick of paint and the air-conditioning unit seem to come in and wake you up on its own accord. Room generally film tired, but okay for a night stay. Parking is chargeable at eight or £9 per night, website states only £3 for residence, this is not the case. It was raining when I checked in, and the newly refurbished tiles on the entrance to the hotel are a death trap, so slippy.

4

Tracey

11 juil. 2024

·

A séjourné 1 nuit

The paint work in the room was really dirty and stained. The worst part was the air con. I spoke to Simon who tried to fix it, but the room was stuck at freezing. He was unable to fix it, so the room felt damp as it was so cold …. It was horrendous getting out the shower

8

Stuart

21 juin 2023

·

A séjourné 5 nuits

The staff at Shepperton were all amazingly friendly. The hotel itself was very very clean, our room was spotless and made up every day of our 5 night stay. The breakfast buffet was also top notch with a selection of and cold food to suite every taste. The air-con in the room was perfect, which was good as it was in the late 20,s outside. The car park is large and £3 per day, you really need a car as the hotel is out of the way. We used Shepperton train station to get into London, it is about a 25 minute walk there, the train takes about 55 minutes to Waterloo. The hotels fitness centre was a popular place, always somebody using it and the pool. The only problem we had was that the internet was hit and miss which meant that the tv apps didn't work, I ended up using my mobile as a hot spot for my laptop.

8

richard

9 oct. 2024

·

A séjourné 1 nuit

Room TV kept going back to standby mode, so moved to another room. had dinner in bar area, had to wait a long time for meal. also was auto charged 10% gratuity on top of meal ! not happy with this.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est fréquemment salué comme chaleureux, accueillant et serviable de la part de toutes les équipes. Des problèmes occasionnels incluent un enregistrement lent ou sous-effectif, des informations ou des réponses à des problèmes incohérentes, des problèmes de carte d'accès, et quelques interactions brusques.

Avis de voyageur à ce sujet

10

Peter

18 sept. 2025

·

A séjourné 2 nuits

Very good service as usual we always feel welcome when we stay here. We would like to point out your receptionist Tea was very helpful.

2

Jonathan

9 nov. 2025

·

A séjourné 1 nuit

Loud banging of doors, people talking loudly in the corridors, running in the corridors. This went on all night long. We called the reception but nothing was done. Hardly any sleep all night.

10

Ryan

9 nov. 2025

·

A séjourné 1 nuit

Excellent stay in Shepperton, for a work trip. Celine was great during check in and check out, making us feel very welcome and showing our kids the play area in the lobby. A great selection and quality at breakfast, where Julie was a great server.

4

Mark

27 oct. 2024

·

A séjourné 1 nuit

I was ahead of the queue so did not have to wait long but 1 person on check in peak time and a lot of people at the back of me. Got to the room no sofa bed made up for our some no bedding rang house keeping and reception twice no answer . After an hour I went down to see them yes I will sort said the beleaguered receptionist , he did not an hour later after multiple calls house keeping answered . “Are you in a hurry because we have only one team member on and a lot of will to do hotels full. .” No it’s ok we will go eat and you can access the room” An hour later not done , approaching 9.30 it was done all fine. Meal was better than last year same event , breakfast was great usual holiday inn style.

10

Trevor

7 juil. 2023

·

A séjourné 2 nuits

Excellent location for our trip and a 2 night stay. Hotel looks good, spacious car park. Room good size, bed VERY comfortable and aircon good. On arrival, male Receptionist quite brusque, almost offhand. No info re breakfast timings, for example, plus directions to our room were vague. Other Receptionist much more welcoming and helpful. Food….two breakfasts excellent choice and tasty. Two evening meals as per breakfast, very enjoyable. On the second night, all guests key cards were not working so trip to Reception to sort. Overall, would be happy to recommend this hotel.

6

Jun Pui Jerry

30 oct. 2023

·

A séjourné 1 nuit

We received poor service from the front desk lady named Nina. She was very pushy making us to confirm we have booked our room using a master card ending xxxx, with a very unfriendly attitude. We answer in an unsure tone trying to explain we booked through expedia and we would not have used a master card to book. She was very unhappy with the response and said "that's fine this is your key", without even letting us to finish our sentence. Ended up we were correct, most likely the master card is an expedia account, but we do not want to have another conversation with Nina. The gentleman helping us the next morning for checkout was nice and friendly, I hope the check-in with Nina was a one off experience.

10

Phil

13 déc. 2025

·

A séjourné 1 nuit

Superb check in, extras and a refurbishments to the hotel resulted in an excellent stay that I would highly recommend to anyone staying in the area or looking to commute into London

4

Mark

28 oct. 2025

·

A séjourné 1 nuit

Understaffed , inexperienced staff

8

CHRISTOPHER

20 mai 2024

·

A séjourné 1 nuit

Have stayed at the hotel a few times now and like it very much. The only fly in the ointment with our most recent stay was that we received a parking ticket for parking in the hotel car park. Even though we checked in and booked the car in on the screen at reception, this did not prevent us being threatened with the fine, which was swiftly dealt with by the hotel staff and revoked. We understand these things happen, and it would not stop us from rebooking with the hotel.

8

John

14 nov. 2025

·

A séjourné 1 nuit

Very slow check in. Maid told me to check out was 10am not 11am which was frustrating

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situé dans un quartier calme et pittoresque près de la rivière/du port de plaisance et à proximité de Thorpe Park, mais éloigné des commerces et des transports. La plupart des gens trouvent qu'une voiture est plus pratique ; les trains nécessitent une marche jusqu'à la gare de Shepperton.

Avis de voyageur à ce sujet

10

Yenly

19 sept. 2023

·

A séjourné 1 nuit

We stay only one night and it was great, you can walk into town with lots of pubs- restaurants etc. easy access to the train station

6

Vinod

21 mai 2025

·

A séjourné 2 nuits

Property generally OK. However, it is quite remote and not much else around.

10

Stuart

29 mai 2025

·

A séjourné 2 nuits

Reasonable hotel, with a mix of clients, business and tourist. Clean, modern with all you could want. Why they need to charge for parking is unwarranted. The hotel is fairly isolated.

8

Brian

8 nov. 2023

·

A séjourné 1 nuit

Located in a quiet wooded area, the hotel could use some updating (like new carpet in the hallways) - Breakfast and room service are very good

10

Mustafa

13 avr. 2025

·

A séjourné 2 nuits

Second time here with family. The atomsphere and facility is of 4 star hotel. Friendly and helpful staff. The hotel is locates in a beautiful area and has great facilities. There is indoor swimming pool and a gym. It is close to many important landmarks including Thrope park. Also there are nice walking paths in the area

8

Brian

16 oct. 2023

·

A séjourné 2 nuits

This is an older property that has been updated in recent years - It is off the beaten path - Not close to very much - Room was comfortable and the team were very nice and professional

10

Louise

18 juin 2023

·

A séjourné 1 nuit

Brilliant location in a nice quiet area by the river. Clean and friendly hotel.

8

Stuart

21 juin 2023

·

A séjourné 5 nuits

The staff at Shepperton were all amazingly friendly. The hotel itself was very very clean, our room was spotless and made up every day of our 5 night stay. The breakfast buffet was also top notch with a selection of and cold food to suite every taste. The air-con in the room was perfect, which was good as it was in the late 20,s outside. The car park is large and £3 per day, you really need a car as the hotel is out of the way. We used Shepperton train station to get into London, it is about a 25 minute walk there, the train takes about 55 minutes to Waterloo. The hotels fitness centre was a popular place, always somebody using it and the pool. The only problem we had was that the internet was hit and miss which meant that the tv apps didn't work, I ended up using my mobile as a hot spot for my laptop.

8

Torkil

1 août 2025

·

A séjourné 7 nuits

Good Hotel,good breakfast but location not good.Far away from everything

8

jack

30 oct. 2024

·

A séjourné 2 nuits

It was quiet and a pretty scenic location just a bit inaccessible without a car

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est généralement très bien noté, avec un large choix. La nourriture et le service du restaurant/bar sont variables, avec des signalements de longues attentes, des plats occasionnellement froids ou un service chaotique, un pourboire automatiquement ajouté, et des prix parfois considérés comme élevés ; l'offre "les enfants mangent gratuitement" est disponible mais pas toujours communiquée.

Avis de voyageur à ce sujet

8

Ashfaq

27 juin 2025

·

A séjourné 2 nuits

I always stay here when I am on business for the last few years All very good including all the staff But the breakfast options in the morning have gone down hill Please bring back small boxes of cereal and yogurt cartons plus juice cartons as well

10

Eleanor

20 avr. 2024

·

A séjourné 1 nuit

Great pool and spa facilities, lots of parking, reception very helpful, meal at the restaurant was nice although a little overpriced. Amazing breakfast!

8

Jonna Mae

31 déc. 2025

·

A séjourné 1 nuit

Breakfast was great

8

Rosa

10 août 2025

·

A séjourné 1 nuit

Excellent facilities, clean and spacious rooms. Friendly staff. Food ok, breakfast - a good variety but taste was a little disappointing- I've had better, but would stay again.

2

JOHN

14 juil. 2024

·

A séjourné 1 nuit

My wife fell over on arrival and hurt her knee and elbow just before checking in due to rug not being properly set, flat on the floor. Staff were helpful and offered assistance. Breakfast was chaotic! To say the least. We informed reception manager of the breakfast problems, he said they were being looked into. Have photos to proof the mess at breakfast. Absolutely terrible!

10

Luke

21 sept. 2025

·

A séjourné 1 nuit

I have stayed at the property a number of times and it is clean and quiet with excellent facilities. I did eat in the restaurant again this year, but the standard of food appears to have dropped considerably. This may have been a one off, chef not in etc, but we were disappointed with the food which we did inform the bar.

8

Mark

4 oct. 2025

·

A séjourné 1 nuit

Room great.Bar ok but expensive with some drinks not available.Breakfast buffet not to usual standard, had a 7:30 breakfast and most items were cold

6

simon

21 sept. 2025

·

A séjourné 2 nuits

Food in the restaurant not very good. A few meals in our party were burn But a good breakfast

10

Teresia

18 nov. 2025

·

A séjourné 2 nuits

Really good variety of breakfast.

8

richard

9 oct. 2024

·

A séjourné 1 nuit

Room TV kept going back to standby mode, so moved to another room. had dinner in bar area, had to wait a long time for meal. also was auto charged 10% gratuity on top of meal ! not happy with this.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	98 $US
février	109 $US
mars	120 $US
avril	112 $US
mai	119 $US
juin	150 $US
juillet	161 $US
août	118 $US
septembre	136 $US
octobre	125 $US
novembre	116 $US
décembre	114 $US

di	lu	ma	me	je	ve	sa
1 $80	2 $104	3 $141	4 $90	5 $88	6 $80	7 $95
8 $82	9 $119	10 $204	11 $126	12 $97	13 $91	14 $128
15 $81	16 $127	17 $204	18 $163	19 $99	20 $82	21 $120
22 $107	23 $141	24 $174	25 $166	26 $114	27 $118	28 $161
29 $84	30 $99

Holiday Inn London-Shepperton by IHG

Prix pour Holiday Inn London-Shepperton by IHG

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Premium, 1 lit double

Chambre Premium, 1 lit double et 1 canapé-lit

Chambre Standard

Chambre Premium

Chambre Standard, 1 lit double, accessible aux personnes à mobilité réduite

Suite, 1 très grand lit

Chambre Standard, 2 lits une place

Chambre Standard, 1 lit double

Avis des voyageurs sur Holiday Inn London-Shepperton by IHG

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

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Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $239	21 $246	22 $118	23 $100	24 $278
25 $85	26 $117	27 $171	28 $104	29 $92	30 $106	31 $101